Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Dallas Christensen

I haven't filed a claim yet but when I started they handled everything outstandingly.

5 years ago

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Verified Customer

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Judith Delph

Easy to follow what is or is not covered on policy and if a question there is a fast response

5 years ago

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Mary Lou

The price on my previous company kept going up and up so I went with Choice. So far so good.

5 years ago

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Nancy Mars, PA

It sounded like it was a good deal but when I call with problems, they say it is not covered. I didn't get the service I thought I was entitled to.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2019

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Verified Customer

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Dianne

I had a problem with my clothes washer. The repairman responded quickly and did an excellent job.

5 years ago

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Verified Customer

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Daina Criswell

They don't cover much, a/c did nothing, refrigerator did nothing. $45 a month and $60 each visit for nothing. Still had to get a service repair to fix my issues and $$$$

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Verified Customer

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Darren Brown Garland, TX

They were quick to schedule a technician to come out and check out and fix my issue.

5 years ago

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Ed McCrory Winnsboro, SC

Have not utilized any claims yet.However the benefits and service seems very good and simple.

5 years ago

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Verified Customer

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Barbara Nova Sun City Center, FL

Both times I needed them they got someone there promptly. The work that was done was top notch.

5 years ago

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Verified Customer

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Anissa

They get the job done. My refrigerator went out and they worked to fix the problem.

5 years ago

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Verified Customer

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Ana Lake Mary, FL

Very informed, respectful and patient. They have a great support system for the customers.

5 years ago

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Verified Customer

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anonymous

They took care of what I needed to get taken care of and sent someone out timely.

5 years ago

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Verified Customer

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Debbie Lubbock, TX

The people who came out were very polite, the one time I used it, but the sales man very rude and abrupt, I hope he no longer works for them. Because of him, I have gone to American Home Warranty.

5 years ago

Reply from Choice Home Warranty

Thanks for your feedback, as our customer you are the most valuable part of our business.
In regards of your concerns we have forwarded your comment to the Director of Sales in efforts to promote our highest level practices and quality assurance among our representatives.

Aug. 1st, 2019

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Verified Customer

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Derrick

Everything was done properly and we didn't wait when I used it for mt downstairs air conditioning.

5 years ago

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Eun An

not customer friendly/focused. in my interactions w the firm, it was very clear that it was protecting the firm and not me. waste of money for me. considering my last insurance company for new contract.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you had a negative experience. Our Consumer Advocate will contact you to provide further assistance.

Feb. 7th, 2019

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Verified Customer

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Louise

They cover all the items I need covered, customer service was very nice and knowledgeable.

6 years ago

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Verified Customer

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Beng H. Lam

the repairmen delayed fixing the toilets problems very good because ordered new parts

6 years ago

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Verified Customer

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Tai Holtz

Respond quickly and meet my needs. Customer service representative was courteous and helpful.

6 years ago

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Verified Customer

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Tommy Harris

I like the plan that's offered the idea that a plan was put in place for veterans.

6 years ago

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Verified Customer

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Mohsen Mardi

The service guy could not get the product serial number and crack the cook top then they denied to fix the cook top because they think is installed wrong cook to has been working for years

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you for further assistance.

Aug. 21st, 2018

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Verified Customer

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Jackie Roy, UT

The service provider never had us scheduled. If I had not called the provider to check the techs arrival time no one would have showed up. Not cool.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to further assist.

Aug. 21st, 2018

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Verified Customer

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Glenda Newsom Cookeville, TN

My ice maker was replaced and I was pleased with the service and the workmanship.

6 years ago

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Verified Customer

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Lori Virginia Beach, VA

Had questions about warranty and then when wanting to cancel , very hard to get someone to talk to. Someone avail at the snap of a finger to buy a warranty but just the opposite when having questions or wanting to cancel

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Please be advised that the best time to reach us at the start of business hours M-F 8am EST. Please contact us at 1-800-816-2059 Monday-Friday 9am for further assistance.

Regards,
CHW

Aug. 14th, 2018

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Verified Customer

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Carmelo Panama City, FL

Great service on behalf of Choice to locate and achedule a service company to repair our A/C

6 years ago Edited September 14, 2021

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Verified Customer

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Adonis Arlington, TX

Sales team did not do as they said they would. Charge my accout $1,960 and did not communicate anything with me before cancelling my 2 accounts. Terrible customer service practice

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our consumer advocate will contact you directly.

Aug. 14th, 2018

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Verified Customer

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Kenny Vinsob Hartselle, AL

Representative was very professional and answered any questions that I had very professional.

6 years ago

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Verified Customer

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Bernice johnson Sparta, WI

A month I was contacted by choice home warranty . I then purchased a 3 year service agreement,to date I have not received my hard copy of the contract, it

6 years ago

Reply from Choice Home Warranty

We thank you for your feedback. We have resent your contact to you via email.

You may also log onto with your email and policy number, to download your contract.

Regards,
CHW

Aug. 7th, 2018

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Verified Customer

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Ginny Burnsville, MN

Great service and great price customer service representative was extremely helpful

6 years ago

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Verified Customer

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Chuda Mainali Hutto, TX

I got a good service in time and when I call they come in time and fixed them timely

6 years ago

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Verified Customer

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M. Gene Ulrich Cabot, AR

Have not yet contacted Choice for service. They were very slow in providing service contract and it the contract was very in-conclusive.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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Verified Customer

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Joy N Griffin Murrells Inlet, SC

I agreed to a six year contract and they charged my cc but I never got the 2 emails I was promised and never received a contract. I emailed them about refunding my money and haven't heard from them!!!

6 years ago

Reply from Choice Home Warranty

Thank you for your feed back. We will contact you directly to assist.

Aug. 7th, 2018

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Verified Customer

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Anonymous

I chose Choice Home Warranty for the price. Customer support was easy to contact, friendly, and helpful.

6 years ago

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Verified Customer

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Elango

Customer support answers my questions right away, and they signed me up quickly for my home warranty.

6 years ago

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Verified Customer

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Linda Lahaina, HI

This company never sent the application paperwork until I called back and asked for it. I think that was pretty frustrating and unprofessional.

6 years ago

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Jerome South Boston, VA

I would rate the customer service as a 1 because I signed up for the plan on June the 28th which is almost 3 weeks ago now and I called them twice to receive a copy of my plan and I still have not received it.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback, we will contact you to assist.

CHW

Aug. 6th, 2018

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Verified Customer

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John Prescott, AZ

I'm a little frustrated that my warranty cannot be effective until three weeks after I move into our newly purchased home. I wish that could have been sorted out.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 31st, 2018

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Verified Customer

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Jo Pueblo, CO

When I talked to them when I ssigned up with them they were helpful and efficient.

6 years ago

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Verified Customer

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Gerald

They did a good job on my home. The contractor they sent was really knowledgeable

7 years ago

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dr. steven kuhn Mesa, AZ

referred tow new clients had two toilets fixed plumber saw crack in one once he left new claim paid $45 for new olumber to come twll me it is not covered why not tell me on the phone

7 years ago

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Verified Customer

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Me Plano, TX

Quick to take your money, but then quicker to make excuses that your problem is somehow '''not covered'. Have had some things fixed but in some cases had to fight forever and still not satisfy with the service

7 years ago

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Verified Customer

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Dominic Brunetti Wayne, IL

They're fine. They send someone out to fix my refrigerator, but there wasn't a repair part to fix it because they said it's not covered. They don't learn their policies correctly. Yeah, don't buy one.

7 years ago

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Verified Customer

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Rhonda Peacock Powder Springs, GA

So far they haven't lived up to anything that they promised on the contract. My air-conditioner unit went out and they lied about what the technician said was wrong wit it. They do not cover anything they said they covered.

7 years ago

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Verified Customer

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Cathleen Mcshane Delray Beach, FL

It seemed to have good reviews but I found out they were false. I had a clamp sewer line and Choice Home warranty did nothing about it, I had to pay for it out of pocket. Don't use them.

7 years ago

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Verified Customer

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Sherry Baggott Rincon, GA

We are not very happy with them. We've had a couple times when we tried to use their service, one for the air-conditioning, I think the microwave too. But they are too restrictive on what's covered and what's not covered.

7 years ago

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Verified Customer

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Roddy Hughes Midland, TX

I had one claim with my refrigerator and they took care of it. Everything went as planned.

7 years ago Edited September 14, 2021

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Verified Customer

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Yong Kim Raleigh, NC

So far I've been satisfied whenever I had a problem with my appliances. They've helped me a lot.

7 years ago

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Verified Customer

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ToiN Indianapolis, IN

Friendly and quick help. Also great online resources makes filing claims very easy.

7 years ago

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Michael Bridgeville, PA

Poor pick of vendors. Vendor told me that CHOICE was a rip off. Had A/C issues, would not repair, said I needed more tests prior to them fixing, which would cost more money...

7 years ago

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Verified Customer

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RDN Marinette, WI

Very responsive to claim we made. Company that performed the work did an excellent job.

7 years ago

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Joy Singleton Jacksonville, FL

My experience with them was very good, excellency service and prompt attention to my problems

7 years ago

Choice Home Warranty Reviews