Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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HW Bridgewater, NJ

They are hit or miss. Sometimes they can respond quickly and have someone assess and help you solve the issue but other times I have had issues with them trying to get out of the coverage by saying the equipment wasn’t maintained and it wasn’t normal wear and tear. Also, one time parts were back ordered for so long to and only after 3 months did they finally approve replacement and cut a check for a certain amount.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

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Bob Blue Springs, MO

Upon reporting the issue they picked the ball up and went straight to work on it. I reported my furnace had quit working late one evening and the next day it was fixed. Staying warm again !

4 years ago

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sheri shine Dallas, TX

The repair man arrived on time was very clean and very nice. He fixed my heater and told me the truth about what was wrong with it and yes I would definitely call him to come back and work on anything I have.

4 years ago Edited January 10, 2024

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Lily Chandler Orlando, FL

Jared L is great as always! - Quick and to the point. My clients are always happy with the home warranties as a closing gift. And the fact that it's a great deal is all the better! Thank you Jared. :)

4 years ago

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Denise E Sauls Houston, TX

Very unhappy with the way the company have handled my claim with my freezer. The company who has come out before replace new parts the freezer started cooling down like a refrigerator. I have lost too much meat . Choice Warranty does not offer replacement for lost food. From May up until now I am still losing meat. Some of Sears tech just come out and look at the freezer and say it's okay. Now the new company that has come out found ice has frozen up on the coils so this is a constant problem seemingly this problem be going on since the NEW PARTS HAVE BEEN REPLACED. I AM VERY DISAPPOINTED WITH CHOICE WARRANTY.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Anna Lizama Orlando, FL

Very prompt initial response, but a week to find out what the resolution is. I'm taking into consideration the Thanksgiving holiday, but I wish I knew sooner if I need to look for a new washing machine, The Black Friday sales are passing me by. No washing machine for more than a week.

4 years ago

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Choice Show Low, AZ

Our first problem since buying this warranty. When called, the agents were very nice and cooperative. Have promised response from technician within 24 hours. Grateful for the help.

4 years ago

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Cenaire W Elgin, SC

The company representative was deligent about contacting me The customer representative was not very friendly and when I asked about policy exclusions his tone of voice was not pleasant, but he did help me save extra money and that was a plus for him. I would give additional feedback about Choice Home Warranty after using the service,

4 years ago

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Jean Marie Wolenski Indianapolis, IN

Daryl was wonderful. My furnace broke and I was freezing. He diagnosed the problem quickly. He needed to get a part, but he scheduled me for the next day. He was kind and informative.

4 years ago

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LMO Lebanon, OR

It was easy to sign up-I did it by phone. I just now had a claim and I am waiting to hear back from a contractor. I'm now hoping the response time is as good as the initial sign up.

4 years ago

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Carolyn Hunt Akron, OH

Love this warranty. They always deliver and I feel piece of mind. I have a warranty on almost everything and I can honestly say one service call a year covers the cost I pay.

4 years ago Edited January 29, 2024

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jhatle01 Charlotte, NC

Choice Home Warranty dispatches a service technician quickly to assess the problem. If they determine that a replacement is needed it can take an extended period of time (up to 30 days) to get a replacement or a payout. This is frustrating when you already have an appliance or system that is not working.

4 years ago

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Ernest Salerno Manahawkin, NJ

------------------------------------The four times that I have used them, I have been unsatisfied with the results. The first (7/2017) for my Maytag washer, took a long time to receive the service as the first company had a very poor rating of their services. The repair person ended up breaking a part in the machine. The second time (3/2018) for my hot water heater which took 10 days to get a repairman (a time limit violation of our contract) who then indicated the problem was due to my not draining the water yearly solely based on the noise the water heater made. They did finally send $200 to compensate me. Again too little to pay for a replacement unit. My third contact with choice (11/2019) was for the Maytag washer again. This time I was told it needed a bearing replacement. The repair was reportedly more expensive than a replacement so they had agreed to a $400. cash settlement but only sent me $299. There were no comparable washers for anything near that price. Three months later after my many phone calls and emails to you folks, I received another check for $100. The 4th request for a repair was in 11/21 for my GE Premium dishwasher. A Sears repairman came for my dishwasher. He could not fix it due to his company's policy of not working with copper plumbing which tends to easily leak. That repairman, as all others were friendly, knowledgeable and fast working, but unable to do the necessary repairs. I had requested a full refund from them back in July, 2016 when I initially took my 6-year policy and when I first learned from that they had no repairmen in my particular area of the southern part of Ocean County. They flatly refused my request stating that they would "find" someone to use from an established business to service my area. I

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 25th, 2021

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William Marianchuk Decatur, GA

This particular repair Took three different appointment times with different technicians. The first one never returned any calls. The second one was very unprofessional on the phone, and the third one Tim from tops to bottoms was excellent. My previous experience when I needed a repair was very negative. The technician came out to service my air conditioner. He gave me two options. I chose one of those options. He came back to the door in about 5 minutes to inform me that CHW would not authorize the repair. He was very deceptive. All he wanted was his $45 service call check. He knew they wouldn't authorize one of those to begin with. When I asked him to go ahead and put in some Freon, he said he couldn't do it now because I didn't use it first. If you ever use this company and you are asked do you want me to check for a leak or put in some Freon. Say Freon. If you asked to check for a leak, they won't do anything I request or $45. Overall I have found much more negative than positive with this company. I believe they have gotten much worse lately. I can say that because I have been a customer for seven years . I have decided not to renew my contract. Best regards, DR, William

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 22nd, 2021

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PJ Gipson Orlando, FL

Our sink disposal started leaking and stopped working. We filled a claim with choice warranty and waited for a reply. About a week later we got a reply from Choice and the next day acertified plumber called and said he would arrive the next day. He arrived early as requested and was VERY PROFESSIONAL.

4 years ago

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Steve Huzar Elgin, IL

The initial call to file a claim went very well - quick answer and claim number assignment. Contractor called within one day and scheduled a service call in two days. Repair was completed promptly and professionally.

4 years ago

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jack holden East Hampton, CT

He was great You not great took over a month to settle my claim which should have been settled in 2 days Now it is going to take up to another month to get reinbersterd NOT good service

4 years ago

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Aneta Ricketts Port Charlotte, FL

Choice Home Warranty has an easy online process to submit claims. Wait time for app is about 2- 3 days with about 30 min - 1 hour approval from Choice Warranty while contractor is waiting on ok to fix. I have used different home warranty in a past so to compare both the other one was a 5 and this one is at 3. Service teams showing up are great but claims are often not covered under the warranty and approval process is bit longer than other warranty companies.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 18th, 2021

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Calvin Murray Ocala, FL

In the past Home Choice has provided excellent service….. my most recent claim on 11/14/ 2021 has been scheduled for 11/19/2021. I’m impressed how fast Home Choice was in processing the claim. As soon as the problem has been satisfied I sure I will leave another 5 star review !!

4 years ago

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K Gedelian Butler, PA

They told me about appliances covered, told me there was a sale going on and said they would send more info. It was nice to not spend a lot of time on the phone going over things.

4 years ago

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Tim C Hartnett Buffalo, NY

I like that this plan includes my whole house system, including my inground pool... I have only used them once but it was easy to contact them and get my problem fixed. I did have a $65 Copay, which wasn't too bad...

4 years ago

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Pamela

Choice Home Warranty is Awesome. They are on Top of your care and really Fast to get you taken care of. I am Thankful for a awesome Company. I give them a 5 Star rating. Thank You Home Choice.

4 years ago

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abhishek singh Vernon Hills, IL

Process is simple, you raise your claim online and within few hours technician is assigned. It was fast but the only drawback is if you want to speak to customer service via phone. Waiting was too long and even after providing the number for call back twice, I didn’t receive any call. Would appreciate if call process is also improved

4 years ago

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Francine Perryman St Louis, MO

This company was recommended to me by my sister after my horrible experience with American Home Shield. This was my 1st claim and so far it was handled great!👍 Thus far I'm happy and satisfied 😌!

4 years ago

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Rclay Frankfort, IL

The customer service representative was very cordial and friendly. I told him I had one Home already covered and looking to add two more and he offered me both excellent rates and coverages for both.

4 years ago

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Vonda Thrasher Appleton, WI

Kurt was knowledgeable and very enjoyable to work with. Their prices were great and I'm now paying less then half for my yearly home warranty program. It pays to check around.

4 years ago

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Darryl Jackson Newnan, GA

Very professional company. Easy to work with and file a claim. However, the $65 service fee threw me for a loop. I paid $580 to be a member, filed two claims for a door on my dish washer that will not close, and a fireplace where the pilot will not stay lit. Service fee total.... $130. I found this to be a little expensive when the total of each repair would have cost me around $200. I'll be my own insurance by saving this $710 annually.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

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Pamela Lin Taylor Auburndale, FL

We had our ice maker break and we filed a claim online and in less than a week they had a very competent and knowledgeable technician out to our home and fixed the ice maker, Much better service than our previous warranty.

4 years ago

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Jay Daniels Williston, SC

So far so good, except the company who initially took the claim never showed up nor called to let me know they were going to make it. The second company was spot on....early, knowledgeable, and genuinely nice guy (Mr. Riley).

4 years ago

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Jeff Smith Waukesha, WI

Using them has been a decent experience. They are quick to get a service provider out to the house, and issues are resolved in a timely manner. Know what you’re getting, though (it’s not what they lead you to believe). On top of the service fee that you’re charged anytime someone comes out, a water heater, for example, will cost you $450 in labor - completely out of pocket. This “warranty” isn’t a real warranty. You’re simply paying an upfront cost to mitigate some of the (potential) expenses later

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 10th, 2021

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Peter Nieuwland Anchorage, AK

The first vendor Intel Electric did not work out, they were rude and not very helpful, however Choice came up with a second vendor, A1 Electric, they were excellent and fixed the issue quickly.

4 years ago

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Wanda Medina Marcus, IA

Claim was picked up same day as claim made. Excellent technician. Per CHW email we are only receiving $191 to replace microwave. And to top it off we will have to shop only at Lowes. CHW doesn’t cover installation either. We are receiving disability income so somehow we will have to find a way to cover the balance on a much cheaper product and then find someone to help us with the installation. Doesn’t seem like a fair way to provide for your clients.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 4th, 2021

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John Moreno Hot Springs Village, AR

Matt was very nice. Took his shoes off when entering the house - nice. Work was done in a reasonable time. Had to order part and he didn’t notify us - my only complaint. That you!

4 years ago

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Jessica Patton

The service rep they sent out to my home was very knowledgeable, friendly, and efficient. I had to wait a week before they had an opening to look at my furnace so my family was in the cold for an extended time.

4 years ago

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Patty Heitkamp New Braunfels, TX

The technician came out on Friday. I put in a work order on Tuesday He was the best. Polite knowledgeable. He had my garage door opener fixed and working properly on 45 minutes. Call for Abel he’s the best!!

4 years ago

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David Michael Bennett Fort Lauderdale, FL

Feel safe regarding my condo. Nice to know that if something breaks, I can get it fixed without any hassle. Questions were answered, and discounts were realized. He answered the phone right away.

4 years ago

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Annemarie Guarniero Yonkers, NY

I called for 2 appliances had a service person call the next day, and came to my home the following day. This is amazing, quick service, and the technician was great- thank you Choice Hime Warranty!

4 years ago

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Iris Vega Longwood, FL

I feel that you guys can do better. I have already had a few bad experiences with you guys. The first one was the lack of communions and the time wait. But in a claim and had to wait almost four months to get it resolved. There deductable also went up from 65 to 85 for each claim you put in. But I continue to still you guys and give you the benefit of the doubt.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Oct. 27th, 2021

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Andrew Hanes Raleigh, NC

The Technician answered the phone (this is a big deal). He told me when he would be at my home. He showed up on time and fixed my problem. He also gave me some advise to keep my dish washer functioning at peak.

4 years ago

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Penny Fortin Colorado Springs, CO

Pays for some of appliance, the things I do not like is making you go to specific store for replacement , also you do not receive the credit card soon enough, I am sitting here without a stove until I receive my card, even if I have a card with that store they will not allow me to put the stove on my card and then apply my e card towards balance when I receive it.

4 years ago Edited October 26, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2021

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Richard Fittipaldi Port Orange, FL

I was contacted by a representative about a home warranty. The next day Tysir B. called and we spoke about what was covered and cost. Today he called back and I purchase a home warranty.

4 years ago

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Edith Waterstraat Rocky Mount, NC

It took over 30 minutes to tail to an agent, but once I talked with the lady she was very polite and helpful. She handled my issues very well set it up for a technician to come to my home to fix the heating system within two days.

4 years ago

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Hacy Green Royal Oak, MI

Not had any experience using warranty as of yet. Chosen due to their rating and cost. If their service experience is as good as their sign up experience I think we will get along just find.

4 years ago

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Camisha Lucas Norristown, PA

Always fast and efficient service- great communication of workflow from choice home warranty staff. Fast online up- to -date status and solutions of claims. This feature decreases long wait times on the telephone.

4 years ago

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Arletta Bennett Aurora, CO

I just like knowing that whatever breaks or stops working, I can call Choice Home Warranty and it will be fixed within in reasonable time with qualified technicians like Scott from Blaze Appliance Repair.

4 years ago

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Rhonda Hoffman Suffern, NY

This experience was 100 💯 percent better than previous Requested a different repair group and this one came earlier than originally planned and tech spent his time getting clog out of drain

4 years ago

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alex Salaiz San Antonio, TX

A&E Factory technician came on Sept 29 and saw the broken part which he ordered that day. Part arrived at my house on Oct 6 but part was not installed until Oct 15. Refrigerator working perfectly. Technician did an excellent job.

4 years ago

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Paulette Stephens Chicago, IL

So far my experience with Choice Home Warranty is ok I dont like the fact they don't cover all plumbing issues that should be included with plumbing so that customers would not have to intake in other Warranty policy with another company

4 years ago

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Johnb Hayward, CA

I haven’t actually used the service yet but I can say that I’m happy with the monthly charge for the service and the low deductible that I will be charged to have an appliance looked at!

4 years ago

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Velma Bearup Chattanooga, TN

Repair man was thorough. Refrigerator cannot be repaired. Today 10-13-2021 I asked when Lowe's e-cards would be sent. Was told they were sent 10-4-2021. I have not received them. The only email on that date said I had forgotten to include limited roof repair. How long could you go without a refrigerator? I need a refrigerator NOW. Please respond PROMPTLY!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

Choice Home Warranty Reviews