Choice Home Warranty Reviews

A good, reasonable (cost), and friendly customer service. However, most of the fine prints in the contract are not reasonable and very conspicuous which may result in denial of coverage you expect.

Now that I've used the warranty company for a couple of years, I feel I know it pretty well and can share my experiences with Choice as being consistent and a deliberate in the way they operate. The turn-round time between filing a claim and them finding a technician is excellent. And that is why I've given two stars. For the rest, I would give them one star because zero stars is not possible. The quality of the technician is rarely good and the turn-around between the warranty company's contact with the technician and the actual appointment is usually several days. I have waited up to three weeks for a repair to my refrigerator, which left me without a critical appliance. Technicians report that Choice does not pay them well and they have little incentive to make Choice-related repairs a priority. Most technicians work independently and are not part of a reputable appliance repair company. Many of them come from surrounding areas, traveling quite a distance to do the repair. Another thing you need to be very much aware of is that Choice will not, as they advertise, replace your appliance. Nor will they pay the full amount of the service charge for a reputable appliance repair company to come do the work when their technicians fail to show up or fail to make the appropriate repair . My experience in that area is that I had to hire my own technician - with prior approval from Choice - to repair my refrigerator a second time. The first repair took three weeks and was not done correctly. The ultimate reimbursement was less than half the actual charge. They will give you a much reduced reimbursement for service and will give you a much, much reduced amount that you can use toward replacement but not the actual replacement cost. Not only will they not budge on this, it will take lengthily negotiations to get a small reimbursement. If you are led to believe otherwise, you need to know that you are being lied to and I imagine a class-action suit will eventually be filed on this. If you are a landlord or just want the peace of mind in knowing you are covered, I would carefully read the reviews as well as the contract. There was a time that Choice was extending customers' contracts by a month for every positive review they wrote. This was eventually litigated and they were forced to stop that practice. I would ignore the positive reviews and pay close attention to the one to three-star reviews. I find the company to be dishonest and the value to be extremely minimal. I will not renew my contract with them and had I known what I now know, I would not have signed on in the first place.

You get what you pay for. Sales advise Choice has the largest network of technicians and often can accommodate next day appointments. This has turned out not to be true twice I have had to find service on my own and submit a claim, the process is a nightmare and they look for every reason not to pay. Additionally appointments are often scheduled 3 days to a week out. Yes they have lower cost plans and minimal service fees but with the lack of technicians, poor customer service and wait times its not worth the savings.

When I first called there was no service tech available I found my own then they found one. Representatives was great bit hold time was crazy and waiting for my check is crazy you can just put it the same acct payment is coming from electronic

The most recent service was a great disappointment. Although the referral for AC repair was very timely and the Choice operator was friendly and took care of my need right away, the company they sent to my house left a lot to be desired. The two men from Air Force AC showed up four hours before the scheduled appointment time. I was getting dressed for a Dr. appointment. They said I had received a call that they were on their way, although I had received no such call. They were dirty, and disheveled and I was afraid to let them in my home. However I needed my AC repaired so I did let them in to fix the problem. It took them only a few minutes and they said it was a clog in the drain, so I guess it is now fixed, they did not really talk to me much so I don’t really know. I called the Company back and reported the service and the lady that answered said she was sorry for the timeframe mix up. I am very disappointed in this service. My previous one was so much more professional.

The guy was able to fix my washing machine-hopefully but had to check with Choice about repairing the dryer . It needed a part . He was here on Tuesday-still waiting to hear if Choice will pay for repair or will I. I sure need my dryer .

I am a Realtor in Florida & Georgia. I spoke with several Warranty Companies before purchasing w/client the Ultimate Coverage plan which was over $700. My client has a well, septic system and an above ground pool. When my client called in about their washer, the Tech told them it would cost more to repair than to replace because it is a newer name brand washer. Choice sent them a check for $350 to cover a new washer, that they said would be their cost (Choice). Well my client is a consumer not a business and he can't repurchase a washer for $350. When he called in about a water pump that pumps water into his home, he was told that was not covered, and it would be an additional cost of $80.00. So I called in with my client on the line. I spoke with Delsic, Dough, Ashley, and several others who insisted on going over NOW all the stuff the ULTIMATE, Higher Price Policy DID NOT COVER! When I initially spoke with the Rep that sold me on the REALTOR ULTIMATE PACKAGE... we thoroughly spoke about the property and what it had, and led me to believe that everything we spoke about during the Sales Call was covered, and now it's all these different add-on costs! Had we know, it would have been paid and we would have certainly made sure that all the items on his property were covered, especially since they are 1st time home buyers! Delsic wanted to offer me all the things they do cover like fire detector replacement, and air filter replacement, at a $65 service charge and then the items are free of charge! Once I went into further discussion as to the coverage I was told, I was purchasing, vs what I now find out what is not covered, Mr. Delsic, was short, and asked if we wanted to cancel the policy. IT'S ALREADY PAID FOR 2 MONTHS AGO WHEN WE CLOSED! He abruptly sent me to another office, which was sales... where that Rep, went over the same coverage's AGAIN, and then sent me to Dough who is a RESOLUTION Manager, (supposedly). When I asked to speak to someone in Corporate or A Corporate CEO name I was told it's owned by lots of people. When I asked for some person who is IN CHARGE because EVERYONE has some one up the chain that one would have to answer to. Dough then but us on hold for 20 minutes before disconnecting us. I am so disappointed with Choice, Their Promises, Their Customer Service and misleading coverage. Would NOT USE THEM AGAIN at this moment. However, if I do find an upper level manager that can assist or is WILLING to assist to resolve our issues, I'll report that back here as well. Rhonda Weatherspoon

This was our first callout to Choice and we couldn't be happier with the result. We received notice of our appointment within 24 hours and our problem was fixed within 48 hours. We are very happy with the service.

I was impressed with Ralph, my CSR. He saved me a ton of money and worked with me until I was satisfied. My husband and myself are seniors and veterans and we received a huge discount. Thank you Choice Warranty.

Outstanding first service call experience! Replaced garbage disposal next day by excellent contractor and with comprehensive communication by both Choice and the contractor.

I've not had many claims since purchasing my home warranty and didn't know it would take so long to actually "fix" the problems once a claim was submitted. That and the fact that one guy smelled like an ashtrey are my only complaints.

Their scheduling and communication is on time. The techs are well aware of their work and know what to do, however the communicationbetween tech and Warranty service to approve service should take less time. Coverage should include complete repair and not exclude some , where the system cannot be fixed without out of pocket money. Overall good experience. Will continue to be with them for now.

Getting information from Choice and a better rate than renewing with our existing warrenty provider was so fast and easy! I don't want a broken appliance, but with Choice and and the great reviews, I'm not worried!

I WAS VERY SAD BECAUSE THE COVERAGE NO INCLUDED ALL THE PARTS ON THE REPAIR BUT THE PEOPLE THAT WAS ATTENDING ON MY CLIME GAVE ME A GOOD SOLUTION NOW i'M VERY HAPPY WITH THIS INSURANCE.

I'm not sure how or where to begin. Just disgusted really - didnt have the heart to give you a "1" star rating. While eventually a tech went to house & did fix everything, its the PROCESS you have that stinks to high heaven !!! When someone puts in a request for service, it should be assigned to a tech immediately (certainly that day) -- NOT A WEEK LATER. I hate having to call and beg (and scream) for someone to ESCALATE the process to get a tech assigned. If my house was in Alaska (aka middle of nowhere) I would understand ------ I do not understand when my house is in the capital of Delaware metro & their are TONS of plumbers in area........... should NOT NOT NOT take you 1 week to send somebody to my house !!!!!!! Sadly, you have lost a renewal on one of my properties (16 Stuart Drive Dover, DE) & will not renew on another of my properties with you (2761 Willow Grove RD, Camden, DE). Shame -- I've even brought business TO YOU. Once I explain my experience, none of them will renew either. Really really a shame. Your a great idea, but process is broken -- also the reps are VERY IGNORANT AND RUDE. Clearly they need more training - especially when dealing with customers who are concerned & upset when their property is damaged/being damaged. While I (and most) can wait days for a microwave or stove to be repaired, a water leak in a house is a PRIORITY !!!! Nothing damages like water !!!

After signing up with your company, I now have serious doubts about your company. After paying for a one year policy, I had other employees from your company call me two days in a row trying to sign me up with your company. I hope that if I need service that you are more organized than your sales staff.

Have called twice to service the garage door opener, first visit (months ago) the technician said the garage door was faulty and did not service the opener. The door opens fine and have not replaced it as he suggested. The opener operated but kept losing the settings for opening and closing and had to be reset about once a week. Again the door started failing to open and close properly, this time it did not lose the settings, but would not close all the way and the gap from the door bottom and floor increased every time you opened the door. Called to service it this week (Oct 2018), the technician said the "carriage" is bad and had to order the part and would take a week to get and install the part. Now I have paid for 2 service calls ($45 each) and unsure if the "carriage" is the issue or if the whole opener is just bad. I believe the opener will continue to exhibit bad operations and would like it replaced. This is the reason I chose to get the warranty and now I have spent $90 which is almost the cost of a new opener. Since the opener has continued to lose settings, I would rather have the entire opener replaced, not just "fixed".

They take care of most of our warranty needs, but not all. It would seem like if something is on the way out, but not broken yet, that it should be covered, preventing a total outage for several days. For instance a fan motor on an A/C condenser.

I'm a returning customer and was treated with the best of customer service. The represenative had so many new offers for military veterans. I highly recommend Choice Home Warranty.

Service was received on a Saturday afternoon... technician was very good, however.. since you were closed.. could not get an approval for service, so we have to wait with no hot water until Monday. You need to have a plan “B” for after hours.

It is always important to know you have someone on your side , when things are not looking so good , choice home warranty will give you the peace of mine well deserved . Give them a try , you will not be disappointed .

The representative was excellent. He was easy to understand and explained how I can save money and even though I did not buy the program he offered, I appreciated knowing it was available.

AC quit working, Choice scheduled an appointment quickly with Sola Pros, Tim was the tech, and he very courteously and professionally solved problem of a condensate clog. Very pleased with Choice Warranty service.

Prompt assignment. First service assignment fell through but not the fault of Choice. Provider never game although he gave four times he would be here . Choice assigned a new provider and repair was done same evening.

Some of your vendors are questionable. One vendor came to help me with a clog & had no idea what to look for. I hired my own & he found/fixed problem in a few hours. Other time with washer vendor insisted problem was timer. Issue continued. Still insisted timer was problem. I asked you to send 2nd vendor & he found/fixed problem. Washer still runs fine. Do a better job of vetting your vendors.

Home choice warranty provided a couple options to file a claim. I chose to call my claim in. The process was quick and easy. The claim was taken care of in one day. Extremely pleased with their service.

From the time we made the claim, it only took maybe a couple of hours or less to get a response. The approval to the contractor to make an analysis was two days. Since the contractor came out and did the analysis, approval to make the repair was about two days. However The contractor still haven’t come out to make the repairs and it’s been about a week. Where’s the contractor?

Juana was extremely knowledgeable. Not just with Choice Home Warranty, but their competitors as well. She focused on my immediate need, and then anticipated my other needs for additional properties.

Everything was great. Since it took longer for the guy to contact the office for approval of changing the engine, he decided to do the job right away instead of next week. However, I did not a call from anyone informing me he was on his way.

It was a holiday weekend, so we didn't expect much. The tech was a couple of hours late, but was able to fix AC in about 10 minutes. We were upset that he was late, but only because we were so hot. This was our second Choice experience, and so far so good.

Garage door opener quit working. Called CHW and tech was here next day and replaced opener due to burned out capacitor. He was very nice to deal with, prompt and knew what he was doing. Finished in good order.

VERY BAD . Tim D was rude and downright hostile. After telling him to cancel my renewal and get me a supervisor, he told me no and HUNG UP ON ME! Had To Call back to speak to supervisor. A Very Bad Experience just to renew my policy.!!!

This home warranty has be so helpful. My late husband did all repairs. He was brilliant. Took care of everything. After he died I needed someone I could depend on. I got it with Choice. It’s really been a godsend for me.

Both calls I made, one for a quote, and one to actually purchase a plan, we're met with extremely pushy salesmen who were only interested in getting a cc number. I am already regretting my decision to purchase a plan with this company and my policy has not even been activated yet. Upon receiving my coverage plan I am wondering what is actually covered because there are so many exclusions that it nearly seems that nothing is covered.

Filed claim and had an appointment within 30 minutes. Although I had to change the appt. time, the Service tech came out, found the problem and fixed it. All it cost me was the $60 service fee

It took us 5 days to get a drain unclogged, and during that time, we couldn't use our kitchen. People answered through email quickly, but it still took us 5 days to resolve the problem. It didn't seem like there was a real urgency to help us, and in the end, we had to find our own people. The reimbursement process was easy, but I wish they would have told us that is how they operate instead of being unclear for 5 days.

Submitted my claim and had an appointment scheduled in just a few hours. The contractor showed up the moment the appointment window started and was in and out in less than half an hour. Great experience!

The service man contacted us within the time stated and came over shortly after. The service man diagnosed the problem and parts needed for repair. The repairs have been authorized but yet to be installed. So far so good.

Fabulous. I have had a policy with you on my home in Idaho. The new policy is for my 89 yr old mothers home I Griffin, Georgia. ( it took years to convince her. She is "old school")

The tech from Quality Appliance Repair was great put in a new part and every thing works. He came out the day after I put the claim in. Great service by his company. He also looked at the dishwasher that 3 of your other techs have looked at over a period of 6 weeks and confirmed there was no blockage of food or anything else. He couldn't understand why no one had checked the celluloid or course he couldn't anything because he was just there for the washer. But I really appreciated his taking a few minutes to look at my problem.

The technician and apprentice were very professional and considerate. I was wearing a back brace and with out asking him, Andy at Modern Plumbing and Backflow picked up a delivery box and piece of mail on the porch step.

My basement sewer drain was backing up, I contacted CHW, they assigned Rescue Rooters Pros the job. Rescue Rooters responded did an excellent job in clearing the drain and all I can say is thank you CHW and Rescue Rooters.

I feel that I was rushed to make a decision. To many choices available. I wanted to see what my options are/where. I am a senior citizen, 78 yr. young, and I was offered several choices, however no time to fully understand. At this point in time I would like to speak to someone that will listen and take their time to explain. The sales tactics used are unacceptable to me. I see so many excluded items in the policy. I was told that there was no waiting period contract says 30 days.

Choice Home Warranty use best Contractors. In my case, the contractor from Icon Mechanical Technician Jorge was quick diagnosing the problem with my AC is the best I ever had! Great job. Great service !!!!

Choice is Fantastic....I had a terrible garbage disposal placed about 2 months ago and choice stood behind it sent another plummer out and it was replace and now it works great. I highly recommend choice Warrenty

I am new to Choice this year. My first ( and only) experience so far was this past week. Kitchen sink backed up.......wasn't sure if clogged drain or my garbage disposal. You were not able to get someone out to see me. I found a co with two calls and they came out the next morning. I had to send for reimbursement. So, not feeling too good about this. I hope an isolated incident.

I am most impressed with the on line system of filing and processing claims. Fast, Efficient, Logical and Effective. No waiting to talk to representatives. Not necessary to have a great deal of information other than your contract number and e mail address. I highly recommend this insurance!

I just opened a home warranty and the customer service I received was impeccable! The representative along with manager that I dealt with were very informative with great problem solving skills.

This repair started nearly three months ago. We had a faint smell of gas in the kitchen. Me being a member of the Chicago Fire Department know to call the gas company. They arrived within 90 minutes. I explained the situation. They had me turn the gas back on which I had shut off prior to calling them. They detected a low reading of gas, less than 100 parts per million. We turned off the gas and called Choice. That day my wife spoke to a technician and he showed up the following day in the late afternoon. Just so happens he works for the gas company and does repairs on the side. He explained that this type of problem is generally located where the gas line connects to the wall or the range. He tightened both fittings and then assessed if there was a leak at either of those fittings. There was no leak detected so he left with 45 bucks. I unfortunately was not at home that day and was not able to let him know that the guys from the other night had already done that. The next morning I got home from the firehouse and there was still a slight odor of gas in the kitchen. I had my wife confirm and she agreed that it still smelled of gas. As directed by Choice my wife called the technician directly. He told us to turn off the gas and he would return within "a few days" to recheck the problem. Several days, voice messages and text's later he didn't respond or show up. We recontacted Choice and they sent another repair technician. He showed up within 48 hours and assessed the issue. He found that the valve that was connected to the gas line into the range had a leak. He was unable to trouble shoot the leak and stated he needed to replace the part. He told us that he would call us too see if Choice would be willing to replace this part. 5-6 days later no call. My wife called him and 2 days later he called to report the part was on back order. He said he would call mus when it arrived. 2 weeks later no word. We left messages over the next 5 days, no return call. Calls to Choice to pressure him to update us led to a call a couple of days later. He told us he was out of town and would get back to us when he returned. more than a week later more calls to him, he finally called us back, part has not arrived. He said he would call his supplier and get back to us. A week later still no call. Again we chased him down, "I'm going on vacation, I'll call you when I get back in town." 2 weeks later we caught up to this guy, he called the supplier and was told it would be there within 48 hours. My wife scheduled an appointment with him for 3 days from that day. He showed up with the part in hand, ready to work. he removed the faulty part and told me that the new part did not come complete. He would need to go to a hardware store to get a "nipple". He told me that this not his responsibility and it would only be about "ten bucks". I gave him $10 and gave him directions to both Ace hardware and Home Depot. He left and returned an hour and twenty minutes later. He said he went to Home Depot which is 10-15 minutes away, even in heavy traffic. When he returned he said he couldn't find anyone to help him find the part. He eventually found assistance and said he stopped to eat before returning to complete the job. He gave me no change nor a reciept for the part he replaced. I looked it up on line, there were several similar pieces that ranged fro $1.60 to $3.25 or so. He arrived initially at 3:30 PM and returned with the part at just past 6:00 PM. Needless to say, my family and I had not eaten dinner and were waiting until he was done. He replaced the part after borrowing some of my tools. Yet another sob story. He said his minivan was broken into and tools were stolen. He said the replacement tools he bought are broken. at 7:15 PM he packed up his tools as well as a few of mine to go, after replacing the part. he did not test for leaks. I reminded that some of the tools he was packing up were mine, his response, oops! we cleaned up his mess after he left. The very next morning, the gas smell was still there. My wife and I thought we were being hypersensitive and critical but, no. I called the Fire Dept. They responded and tested with their meter, the gas reading was 66 parts per million. We called Choice, we told them to have a different technician. Thank god for Andy! he called within hours of receiving the job notification. He was very accommodating and he gave me an appointment for 3 PM the next day. He showed up on time with all the tools needed to assess and repair the issue. He even went out to purchase a "Gas sniffer/detector" tool. He found a leak immediately where the gas line was connected to the newly replaced valve. He disconnected it and it was obvious what the problem was. The previous repairman, a term I use very loosely, did not use any pipe dope or Teflon tape at the connection. I'm a homeowner with some basic knowledge and even I know metal on metal connections need Teflon tape or if it's going to get wet pipe dope but either is acceptable in this situation. Andy quickly fixed the issue and was on his way. I can not speak highly enough about Andy. He did not give anyone else a bad name or sell them down the river. He just took pride in working, efficient, fast, clean and showing interest in customer satisfaction. The other two repairmen were just interested in getting in and out quickly, not thinking about quality work, just getting out as fast as possible with as much money as they could. I've had other repair serviced thru Choice and the experience was most definitely more possessive. This leaves lots of room for improvement, this time. I hope this does not become the standard of customer service.