Choice Home Warranty: Read 52,493 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Bobbye Houston, TX

I think they overpromise to get you to join their service but I've experienced no contractors to serve our somewhat rural location and they disqualify certain problems with appliances and/or home systems from coverage.

3 years ago

check_circle

Verified Customer

star star star star star

John

The work was done in a timely manner and we did not have to search the internet for someone else to fix it.

3 years ago

check_circle

Verified Customer

star star star star star

Kristi Floyd Houston, TX

Choice homes did a wonderful job and trying to get someone out in a timely manner to fix my air conditioner!

3 years ago

check_circle

Verified Customer

star star star star star_border

Wilson Green Valley, AZ

Choice home warranty has been good for us. If ever we’ve had to discuss things with him they have come through. We would highly recommend them.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

CC Fox (Fox) Weatherford, TX

Gave me more problems than solutions. Replaced a 3.5 ton Lennox with a 3.5 ton Goodman and charged me an additional $1600. I didn’t have choice on contractors and I will never have this again. By the time it was all said and done, I’m out $5600 and don’t have a receipt and contractor won’t answer calls.

3 years ago Edited October 18, 2023

check_circle

Verified Customer

star star star star star

Kevin Stepan Simi Valley, CA

Had the part avail and waited for approval. Once approved the part was installed and we were back up and running.

3 years ago

check_circle

Verified Customer

star star star star star

Stacey Congers, NY

the technician was AWESOME!!! Choice's reps the majority gave POOR customer service would NOT recommend Choice

3 years ago

check_circle

Verified Customer

star star star star star_border

John Bolivar, MO

The service techs are great. And the scheduling is OK (could have better response time for appointments). Al in all, I am satisfied.

3 years ago

check_circle

Verified Customer

star star star star star

Yesenia Marquez Phoenix, AZ

Great customer service. A/C Company was right on time and let us know everything that was being done.

3 years ago Edited November 3, 2023

check_circle

Verified Customer

star star star star star

James Mathis

Called put in my claim in… my repairmen set up my appointment and it was done… appreciate the timely matter…

3 years ago

check_circle

Verified Customer

star star star star star

Stacie Ponchatoula, LA

They helped me get a repair on my stove/oven. And it was fast. I had to pay just the 85.00 service fee.

3 years ago

check_circle

Verified Customer

star star star star star_border

Randy Jones Houston, TX

Although you may have to hassle with the company over approval for repairs and replacement of household items, in the end, it probably saves money.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kimberly Lewis Bessemer, AL

To even be considered in this category is utterly ridiculous. Have you even looked at their twitter feed???? They are liars, dishonest, unscrupulous and downright predatory. They deny any claim by putting words in the mouths of their contractors. I would not renew with them for fee.

3 years ago Edited October 9, 2023

check_circle

Verified Customer

star star star star star

Dave Decker San Luis Obispo, CA

Very fast and efficient service. Technician diagnosed the problem and had it fixed in about 10 minutes. Awesome!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carl Jones Palm Coast, FL

I liked the price and their reviews were better than the alternative. I had the alternative for over five years, no issue until you file a claim, just like Choice. Once you file a claim everything changes, slow rolling and canned responses. Not amazing!

3 years ago

check_circle

Verified Customer

star star star star star

Jeff Lynn Tampa, FL

Have been pleased with the results. Have had small delays in parts being ordered but that’s expected.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carmen Lawrence, NJ

I submitted three claims and the only one it’s taken care of. The other two I never heard from them. I called them and I had to get my own person to repair my issues. I would never recommend this company. And I have to deal with them for nothing for the half years. I’m ready to call. Better business bureau.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Hagensick Summerville, SC

It took them 2 1/2 weeks to fix my HVAC in the heat of a southern summer. The repair lasted 6 days and HVAC quit again. I had to pay the co-pay again even though it was less than a week from the initial repair. The only good thing was it only took 4 days to get the repair the 2nd time around.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alaleh Arjmand

Choice decided I need a new unit. I got an offer for Lowe’s gift card ! I accepted since I didn’t get any other options. Then, it said card arrives in 30 days. I called customer service to ask Why 30 days ? Why only Lowe’s? Why not another option They said I’ll get a call back I never did !!! Not amazing

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Faye Fulton Las Vegas, NV

I would not recommend them in any capacity. They are shady and lie. They blame other people and then ask you to write reviews and say, "we work together so you can put both of our names down" yet neither of the people fixed my busted pipes. I am disgusted with their lack of integrity.

3 years ago

check_circle

Verified Customer

star star star star star

Margie Armijo El Paso, TX

I’m one satisfied customer. Whenever I’ve called I have always received good service. Thank you .

3 years ago

check_circle

Verified Customer

star star star star star

Arvella Hill Tulsa, OK

I am still waiting for repairs to be finished on my dishwasher and refrigerator by the last repairman.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Kristin Round Lake, IL

I don’t like how my home warranty increased AGAiN in August without any notice.’getting to be too expensive when a lot of things are not covered.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Erika Carr North Las Vegas, NV

Service is average at best. Sales people hound you and push deals and then nothing is ever approved. Most likely will not be signing up again. It's a racket.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Craig Smith Los Angeles, CA

Hard to get an agent on the phone and when you do they put you on hold to get answers. We have been waiting many weeks for a check to use to buy a new refrigerator. This issue started months ago.

3 years ago

check_circle

Verified Customer

star star star star star_border

david loman Port Saint Lucie, FL

For the price of the service calls, it was worth it some of their texts. I did not agree with but overall I would give them a four.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Marie McKinnon Las Vegas, NV

It’s nice having a home warranty, but in my experience, with the vendors, and/or companies you guys send out, it’s been hit and miss… Mostly miss.

3 years ago

check_circle

Verified Customer

star star star star star

Angela

Whenever I call, the job is always done in the time. Each time has been positive. So I never had a bad experience.

3 years ago

check_circle

Verified Customer

star star star star star_border

Rhonda

The hot water heater went out and I had to use the warranty. They replaced it with a brand new upscale hot water heater and it is very nice.

3 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I used my warranty on Monday for a dryer duct issue and it was resolved. I'm very pleased with the company that we used.

3 years ago

check_circle

Verified Customer

star star star star star_border

Betty

I've only used my warranty once when I needed it for an A/C repair, but even in this heat I was able to get a repairman out pretty quickly.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Their price was good. I've had three warranty claims and they've all been satisfactorily taken care of.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kathy

They didn't fix our broken appliance and they're very difficult to deal with. There was no one to talk to and then when you did talk to them they refused to answer your questions. Basically they were a terrible company. I think they're a scam.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Larry

I've been trying to get my central air fixed for a month and it's still not fixed. Why don't they do something? If the company they're working with ain't gonna fix my air, why don't they get another company out here and fix my air?

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Richard

They usually been alright as far as the verbal communications. My air conditioning went out and I got a lot of stories about this and that and I was not pleased with the experience at all. I won't recommend them.

3 years ago

check_circle

Verified Customer

star star star star star_border

Robert Migliorini Lancaster, SC

The tech person did a great job. I did not like that Choice charged me $850 with an explanation of what the charges were for

3 years ago

check_circle

Verified Customer

star star star star star

Erica M

My Customer Service Rep was very supportive and helpful. She understood my challenge and was amenable to assist.

3 years ago

check_circle

Verified Customer

star star star star star

Mohamed Reedley, CA

3 years ago Edited September 22, 2023

check_circle

Verified Customer

star star_border star_border star_border star_border

Danny Bretthorst Kansas City, MO

What they tell you to sell you you find isn’t true if you have an issue. Most things aren’t covered. Took over a month to get my fridge repaired and still had to pay some out of pocket for uncovered parts. Dont waste your money, time and frustration!

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Steven Phillips Vidor, TX

No company in my area in the network. Was told I could go out on my own and then send in a reimbursement. The email that I received was not very clear on the process. Once I clicked on reimbursement, I seen I missed steps that made me forfeit and money back.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Roza Sargsyan Riverview, FL

They use faulty vendors that do not diagnose properly and then they deny your claim. When you appeal and show proof of a reputable company's invoice and assessment they continue to deny it.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Rachit Hoffman Estates, IL

I did not have a working fridge for over a month. Even now I do not have a working ice maker and water dispenser after 10 technicians visiting and wasting my time for the past 50 days. All I ever get from CHW is that we have authorised the claim and the technician needs to fix it - talk to him

3 years ago

check_circle

Verified Customer

star star star star star

DeShaunté Upchurch Columbus, OH

I have so far only had to utilize my Home Warranty once. I can honestly I wish I would have made the call sooner.

3 years ago

check_circle

Verified Customer

star star star star star

Carolyn Thompson Houston, TX

Choice Home Warranty has been a great purchase for my home. I receive fast and efficient service on every call!

3 years ago

check_circle

Verified Customer

star star star star star

Ryan Spring, TX

The technician was very friendly and helpful. Even though we had some delay, I was made aware of the status.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Stephanie Canton, MS

Does not pay what was promised. Will not pay for 30 days So I have been without a dishwasher for 50 days. They offer you an amount for your appliances and you can’t replace it with the cheapest brand So this company does not do what they say

3 years ago

check_circle

Verified Customer

star star star star star_border

Kimberly Plainview, TX

3 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Taj

It’s been almost a month and I am still trying to get my microwave fixed. If you ask for a supervisor they always come up with an excuse and tell you the supervisor will tell you the same thing. Meanwhile I haven’t had not one successful conversation with any of the reps. I’m considering changing companies.

3 years ago

check_circle

Verified Customer

star star star star star

Tareq Peachtree Corners, GA

Very responsive . Choice worked with me on every case and never disappointed me for the past 6 years .

3 years ago

check_circle

Verified Customer

star star star star star

Kenneth

We had a leak in our shower and I emailed them and turned it in and they got somebody over the same day.

3 years ago

Choice Home Warranty Reviews