Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Verified Customer

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Holly Columbia, SC

Thorough examination of all areas of the house with easy to understand explanations of each step

7 years ago

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Sd Midland, TX

The salesperson sold me the plan as the age of the appliance has no bearing on a claim, but when we filed a claim, they factored in the age as a preexisting issue- complete fraud!

7 years ago

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Verified Customer

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James Batts Springfield, TN

My heat & air unit went out, they claim it was over heating which I was responsible for . Serviceman removed top of condenser to check,said unit was cold. I have to believe some one is lying.

7 years ago

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Verified Customer

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Mark Moro, IL

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

7 years ago

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Verified Customer

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Ron Jacksonville, FL

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

7 years ago

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James Fort Washington, MD

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

7 years ago

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Verified Customer

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Rafael Villalobos San Antonio, TX'

I have been using Choice Home Warranty for a while and I am very very with their services.

7 years ago

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Ray Mctiernan Roswell, GA

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

7 years ago

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Frances

Still waiting for service in fridge since august

2 months ago

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Joe Rocha

The fact that Choice will find a way to not pay for a claim

2 months ago

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Jane

Did not take care of their costomers from day one.

2 months ago

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Jordan

This is the most worthless thing I have ever paid for.

2 months ago

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Ellen Finch Ellenwood, GA

He was a good technician, but was not able to solve the problem. The problem was electrical, and was out of his skill set. On my request, I clearly indicated that my garbage disposer was cutting off the circuit breaker.

8 months ago

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Subhash Gandhi Ashburn, VA

the technician was well groomed and very professional , he arrived on time and cleaned up the working area after he was finished.

8 months ago

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James Campbell Lawton, OK

In the past all of my problems with different appliances have been replaced or repaired within a reasonable amount of time.

8 months ago

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Jacquie DeMar

Plumber extremely professional and knowledgeable. Diagnosed & corrected problem immediately and also gave an explanation to prevent future issues!

8 months ago

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Frank Albany, NY

The bait and switch tactics. The lack of refunding as fast as they took payment. The sale rep hanging up and not canceling the policy that she sold to me just a minute before. The manager when ask to cancel policy came back on phone with yet another deal and not just canceling as I asked her to do. Will not use them and will expect my refund in full or will seek out regulators and make a complaint. It is too bad the how they try and sell and when they can't hang up.

8 months ago

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Frances Matthews Cave Creek, AZ

The specific explanations of how this plan works and how it will benefit me in the future Covers high end appliances is also a plus

8 months ago

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Alec N Thomson III Lewes, DE

The request to add home warrenty coverage was effortless and covered all the things that are important. The call was easy and friendly.

9 months ago

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Cathy Jeffreys GA

I’m very dissatisfied with Choice Home Warranty. I was given incorrect information regarding my contract. When I became a member I was assured that my service calls would be $60.00, and the monthly cost would be $39.00. My last service call for the technician was $85.00, I was told from a very rude call center representative by the name of Neisha, that I would have to get a refund directly from the technician, they would not be involved. This was unacceptable for a value customer. My account #is 636726817.

9 months ago

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Mary Greenleaf Houston, TX

I got my appointment for serving fast. My only problem was hearing what the person was saying. She had to keep repeating herself.

9 months ago

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Michael Blitz Hicksville, NY

I just started, so I am only evaluating the sales-person/agent, Carlos. He was helpful, enthusiastic, very focused on my questions and concerns.

9 months ago

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Cynthia San Antonio, TX

The appliance man set time and day and took care of what we needed. We r grateful to be a customer of Choice Home Warranty

9 months ago

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florence cadet High Point, NC

I like that the technician was on time. He was very friendly and explain the problem to me. I was very satisfied with the service

9 months ago

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Mark McKinney Memphis, TN

Explanation of various services to help me decide the differences between my old warranty company and Choice Warranty company.

9 months ago

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E Ramirez Las Vegas, NV

Work order mot complete. Light fixture still nonfunctional. Choice Home Warranty says you won’t cover repair. Fine.. Nothing new. But responding company has not contacted us to pay for repair ourselves. This home service warranty is terminated this year. I have been a costumer for five or so years. And in all honesty I find no reason to continue Choice.

9 months ago

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Lynnetta Mason Chicago, IL

The customer service representatives are very courteous and helpful. They try to make sure that I receive services in a timely manner.

9 months ago

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Tom Tomayko Zelienople, PA

Had a recent claim on a Jenn air oven repair that was not covered by the company. I provided specific warranty information direct from Jenn air stating the unit was out of the two year warranty and Choice continued to argue that the unit was within the warranty period. I provided the original manufacture date and my installation date to no avail. I am very dissapointed that with all the leg work on my end the claim was not honored had to pay a repair company to fix the oven.

9 months ago Edited February 20, 2024

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Tony Rodriguez El Paso, TX

Service is exceptional! As this was my second claim, both were seamless and the repair technicians are knowledgeable and helpful.

9 months ago

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Timothy Sheffler

The tech was fabulous. Then Choice gave me the option of accepting a low amount of cash to replace my dishwasher ($200's) or have them replace the dishwasher. My mistake is I trusted Choice. I then found out a replacement would cost in the $400 range + $50 to deliver + $200 to install. And it had to be through Lowes. No option. This is my last transaction with Choice.

9 months ago

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808lovelle

I’m so happy that I was able to get my garage door fixed on a timely manner. Thanks to Choice Warranty for making my experience yesterday, great!

9 months ago

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Denard Springle Manassas, VA

This call went well and your call center does and excellent job. But if the call requires more than a simple fix I have found there is a reason the call is not serviced.

9 months ago

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Tresa

Very helpful. Excellent service. Still having a problem with my refrigerator. Getting a build up of ice inside of the refrigerator now.

9 months ago

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Mayo Edghill Lake Hiawatha, NJ

Excellent communication, professionalism, attentive listening, and sound explanations of problem resolutions. Regards, Mayo A Edghill

9 months ago

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bonnie bryan Greenville, NC

pleasant to speak to explain everything to me just started with this company hope everything goes well will update later

9 months ago

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Wilson Alexander Hampton, VA

The service was great, on time and with great respect from the technicians. They can in found the problem had it fixed in no time.

9 months ago

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Tami Sanders (Tamjo)

They didn’t cover replacing my pipes even though it wasn’t caused by what they thought it was. That’s why I pay them to cover everything. Cost was 3300. Too! Very upset!!

9 months ago Edited February 8, 2024

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Clayton Roberson Jr Atlantic Beach, FL

Very professional service and very knowledgeable about the issue that I was experiencing. Called ahead and on time for service.

9 months ago

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Juawana Kinnard Cincinnati, OH

The company come home warranty doesn't hardly pay for anything. When they do, they only pay for part of the service . When they replace items, they only give you partial funding. They suck.

9 months ago Edited February 15, 2024

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Blair Payne Naples, FL

We're early in the process. Getting claim number and scheduled repair appointment was easy. Customer service rep was courteous and knowledgeable. Awaiting repair...

9 months ago

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Diane Scott Fayetteville, NC

Resolution team is always so nice and professional. They always seem egar to help and make me feel like a valued customer. Kudos to them!!

9 months ago

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Tammy Ambers Denver, CO

My heater went out during one of the coldest days in Texas. I made the report at 8:00 PM, and Choice had a technician at my home by 10:00 AM.

9 months ago

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Jason Chute

I have filed 2 claims, one took 16 days to get a tech, over that time period they assigned it to 2 unqualified tech (one did not work on gas, the other did not service the brand). Currently, I am still waiting for a tech to be assigned to a no hot water. The claim was put in on Friday morning and as of Monday evening still no one has been assigned. At best, this company is a joke and at worst they are a bunch of crooks and scammers.

9 months ago

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A.D. Thomas Milton, FL

They keep changing the contractor even when the contractor is telling us they can get the parts then they want us to pay a separate fee for getting new contractors and they won’t approve the contractor to fix issues it’s been going on for over a month and now we have to leave town for cancer treatment and they want us to re-open a claim when we get back and pay again for them dropping the ball not us and when we reached out to customer service they were extremely rude and keep telling us that’s just how it is, this has been a extremely bad experience and do not recommend to anyone else.

9 months ago

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RAYMOND Los Banos, CA

10 months ago Edited February 6, 2024

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Lawrence Las Vegas, NV

Since it was determined the thermostat needed to be replaced, I wanted to install a new one that can be controlled remotely with me willing to pay the difference for the upgrade. I was told I can’t do that even though CHW would not have to spend a dime more!!

10 months ago

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Johnna Cormier Lumberton, TX

The gentleman I spoke to was very cordial and explained all of our options very clearly. I will recommend Choice Home Warranty to all my friends!

10 months ago

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Jackie Williams

Polite and respectful approach from the technician. He explained the process; what and why he would be making the recommendation that he made.

10 months ago

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cheryl okuboye San Diego, CA

Not approving claims, I was warned by friends how claims get denied frequently, and how long to get items replaced, but I thought it was a good deal, and my appliances have been in good working order, I am very dissatisfied with how long it takes to speak to someone from choice in claims, and denied for my claim. I should have listened to my friends,

10 months ago

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John Las Vegas, NV

Technicians arrived on site. Assessed the situation and proceeded to change my water heater. They did a very good job.

10 months ago

Choice Home Warranty Reviews