Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Vince Fallin Roswell, GA

CHW was very responsive once I set up the repair order. The appointment to fix my leak was set up within 8 hrs and the repair was made the next day. The technician was very responsive and did a good job.

4 years ago

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Vicki R Fayetteville, NC

I like their price for the coverage however, I don’t like the timelessness or lake of urgency when you file a claim. The process is definitely not intended for emergency issues. I feel they should have another procedure design for issues that require immediate attention rather than the same standard claim procedure. Most people get this service for emergency or unexpected coverage and sometimes having to wait 2-3 days can cause greater issues and more money.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 14th, 2021

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Chanda Chicago, IL

I’m very satisfied with Choice Home Warranty. I’ve had plumbing and furnace issues. I always receive prompt and reliable service. I would definitely recommend them as they are a top quality service provider.

4 years ago

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Linda Chamberlain Las Vegas, NV

I need my dryer fixed. Had to order parts. So I am still waiting. My dryer is older. The repair guy was really good. He is from Sears and knowledgeable. Grateful the there is an answer to my dryer.

4 years ago Edited January 10, 2024

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Brenda Wegner Needles, CA

Joseph answered all my questions in a clear easy to understand . He assured me he would be avail if I had any questions. Thanks to Joseph for giving excellent customer service.

4 years ago

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jasbir Gill Cranberry Township, PA

S&J tech was extremely polite and professional and pleasure to work with.. The experience with choice home warranty from start to finish has been phenomenal. This is my second years and signed them for 5 years

4 years ago

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april Layland Boardman, OR

My experience with Choice home warranty has been fast, easy and fair. Their customer service has been highly responsive and overall excellent. I feel I am receiving a good value for my money.

4 years ago

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Sidney Silver Las Vegas, NV

The technician came, checked everything out, discovered what was wrong, ordered the parts to make the washer-dryer whole again, and am now waiting for the job to be completed, which I was told would be Jan 11.

4 years ago Edited January 8, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 10th, 2021

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Dr. JOSEPH KOCH, Ph.D Brooklyn, NY

The service was excellent, however it was too long of a wait. I had an emergency - my refrigerator suddenly stopped functioning due to some minor electrical system failure, called Choice HW and it took about 4 days to get the technician to come and take care of the issue. Once they got here, did an excellent job. My issue is only the waiting period.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 11th, 2021

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Debra Maymon Charlotte, NC

So far, four months in my new home, I've had to file 3 claims already! I'm very glad that I purchased this Home Warranty a month before I closed on the house! I've saved approximately $1200. on out-of-pocket expenses!

4 years ago

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Deepak Vittaldevara Northville, MI

I am happy with the services when ever a fix of appliance is possible. The contract not considering color of appliance (stainless steel vs regular) when replacing a like product is really bad. There is no point paying this much for a non-like product and still calling it a like replacement. The case managers are very restricted even thought they understand the pain point of the customer. Also giving a choice home possible price when there is no way for the consumer to get the product for that price is BS. Also if that is the case giving a Lowe’s gift card is even worse when they don’t have the same appliance in Lowe’s .

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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Jean E Gray St Louis, MO

I called Choice home warranty at four pm and they already had an appointment for my washer by 6 pm.Very pleased with Choice Homes Warranty. They also have senior and military discounts

4 years ago

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Sandra Butler Upper Marlboro, MD

I was very happy with choice initially. However I am finding that now very few claims are covered and even though you are paying your fees as agreed to, there’s always a reason now as to why the claim is not covered. I will very likely end my relationship with choice at the end of this service period because it is no longer economically prudent, and I will share my experiences with individuals that I had recommended to choice and will no longer recommend choice to other individuals as a worthwhile service to have.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 7th, 2021

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Yolanda Fernandez

Really bad expert with the last guy I talked about the last service I received. His affirmations were misleading and not true, most interested on having me renewing the contract than providing service for my current issue. Terrible experience, he hang up on my when I asked for his name after not responding my question about the service and put so much pressure on the renewal.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 5th, 2021

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Lisa Madsen San Antonio, TX

The first technician canceled once and was a no show the second time. It was a full week before another technician came , By that time I had lost all the food in the freezer. The day after the technician left, the refrigerator quit cooling causing me to loose all that food. Technician said he would put in for the part needed. When I heard nothing for 5 days I called Choice. I was told the tech had not contacted them and I would have to wait. When I reported my refrigerator was now not working she insisted that was another claim( even though it was all the same appliance. The women was dismissive, I asked when a technician would be assigned,she said I would get an email. When I asked to speak to a supervisor, she said there was none. This unsatisfactory. The technician that came did not understand why another one would be coming for the fig. She replaced the defective part and both freezer and refrigerator were fixed. She called Choice and canceled the second technician. I still got a call saying he was on his way to my house and again the next day. The contract was never canceled. Poor communication very customer service. I paid for a 3 yr. contact. With this kind of service I will net be renewing. No one should have to be without a refrigerator for a month.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 5th, 2021

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Michael Golson Arlington, TX

I attempted to enter my claim online but there was a technical problem. I received a call from Choice today about finishing the claim process. They took the initiative to follow up with me.

4 years ago

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Rose Durousseau Church Point, LA

I was very pleased that I was assigned someone right away. They came in to see about my garbage disposal. They had to replace it. Everything went very well, and I am very happy.

4 years ago

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Robert Haltiwanger Little River, SC

The turn around for a tech is awesome but as far a value and replacement it’s crap. I mean you offered 340 for washer and dryer each yet it’s far more than that to get a replacement. Then you accept offer thinking it’s a quick turn around to get something and they offer a Lowe’s we gift card and it takes 30 days to get gift cards. This forces you to go out buy right away so your not without a washer and dryer for 2-4weeks.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2021

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Cheri Anniston, AL

Freddy was the professional that facilitated the choices and decisions I made! He was extremely informative and patient with my all of my questions. I highly recommend Choice Home Warranty!

4 years ago

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Richard Daughenbaugh Theodore, AL

Quick response. However you are cheap on the reimbursements. One half of the cost is NOT a reimbursement. 90% is. I had a microwave electronic board die. The total cost of replacement was over $400 from LOWES. I was given 2 options - replacement or check. I chose check expecting a minimum of $300. I am getting$191.00. This is what I meant about CHEAP. Now I know why your BBB rating is B.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 5th, 2021

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Terrie Spicer Lubbock, TX

There seems to be no sense of urgency to facilitate repairs, no ability to choose a different repair service when they fail to show up (or even answer phone calls), no transparency of "non-covered expenses" and no option to negotiate how repairs are completed. A service call for a failed A/C unit in June resulted in the technician not showing up at the scheduled time and he would not answer my text messages or phone calls. My call to the CHW claims rep to request a different service provider resulted in two options: 1) Wait 24 hours to have the claim reposted and selected by someone, or 2) Continue to wait for the repair technician to respond. By this time it was late Friday, so I was looking at several more days of sweltering temps. I decided to ignore both options and opted to facilitate repairs outside of the home warranty contract. My last claim was for another failure of the same A/C unit, that happened on a Friday morning. I received notification around 6:00 PM that day that a repair technician was scheduled for noon the following Monday. We endured the heat through the weekend and the tech showed up as scheduled. He diagnosed the problem and submitted the claim to CHW. Within 2 hours I received communication from CHW that the repair was covered, except for $150 that I would need to pay. I called the claims office to discuss what was not covered and the representative either could not or would not tell me why I had to pay the extra money. She quite rudely told me that I could either accept the charge, or decline the repair. I then asked her what the repair estimate covered and she told me that she was unable to tell me. I stated that I was interested in discussing the possibility of negotiating a settlement that would allow me to make a partial upgrade to my undersized A/C system. I was informed that it was not an option.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

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Marika Bishop Sahuarita, AZ

As of this moment, and as of this day September 25 2021 my survey has to be on hold until such time services would be entered. Then my survey will have more meaning. And I have a request. I would like to receive a confirmation of our transaction. Meaning a starting point of your services plus monthly payments to which I have already have agreed and paid for the first month starting October 25 2021. Plus I would like a confirmation for $75.00 calling fee. Thank you very much. Sencerely, Mary R Bishop

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

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Curt Corbi Mandeville, LA

The most recent service by CHW was excellent. I had a noisy ceiling fan in a bathroom. It was serviced quickly and the job was great. That said, I've had other experiences with CHW that were less than satisfying. The most glaring was a hot water heater replacement. The job was done well, however the service provider made me pay $586 in CASH to "bring the plumbing up to code." That's bad enough but I didn't yet receive my $250 allowance for code revisions from CHW which I'm entitled to for paying for the "Ultra" contract.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 27th, 2021

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Arlaine V Richards Gatesville, TX

I called in my problem one day and the email with my appointment came through for the next day. The technician was clean, fast and professional. Got it fixed quickly. Great service from both.

4 years ago

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Stacey H Seattle, WA

This company is very good with contacting you as soon a possible to get an IT technician on site. Price is fair and so far all technicians have been knowledgeable and was able to fix the issue.

4 years ago Edited December 23, 2022

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CHARLIE RICE Tyler, TX

I tried to file my claim on line to avoid a long wait on the phone. The system did not recognize my email address. As I have some hearing loss, (VA rated 20%), I had some trouble understanding the young lady that was taking my claims information. The phone connection appeared to be faulty. I may have a different opinion (better or worse) after the service call is complete.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 27th, 2021

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venus llantos Sugar Land, TX

The technician showed up on time as scheduled and he's very knowledgible of giving tips to avoid any future issues. What I don't like about the company only opens after 9am and can only leave a voicemail response and that's the reason why I only rated 4 and could have been perfect.

4 years ago

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Gerardo.cervantez Del Rio, TX

Fast quick and very professional. Had problem solved in a matter of minutes and took care of the problem. He had the part on hand and fixed it . Told me what he had fixed and solved the problem.

4 years ago

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Joy Mudry Bainbridge, GA

Until this experience I would have rated CHW a 5. However, the first technican that came could have and should have done the work. He told my husband to do it, and told him the wrong thing to buy. Then, the 2nd tech never called, never showed, nothing. And CHW never sent me any message about date change or that a new tech had been assigned. The third tech was wonderful, going above and beyond to fix the dishwasher. He also leveled it, and checked to be sure it was totally fixed. He is coming back to fix the plumbing in my bathroom. Very polite, wore a mask, very professional.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 21st, 2021

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Linda Ryburn Coffeyville, KS

When I submitted my request to have the ice maker fixed on my refrigerator, they responded right away and advised they would assign someone to come to my home and fix it. I was impressed on how quickly their response was.

4 years ago

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Julia Peral Corpus Christi, TX

First year as a customer loved the price that I was offered, moving forward my first claim was our /Washing Machine I had to wait almost 7 days before someone came out to see about fixing it turned out had to be replaced they offered a Lowe’s gift card for a certain amount in which was too low to replace a front loader washer when I ask to speak to a manager or supervisor, only through appointments instead of resolving the issues that same day not good, I tried to communicate with the manager I suppose-ably had an appointment to talk regarding the offer she never returned the call or answered emails. I finally was able to speak with someone she could not find my appointment date with the manager however she offered to help me resolve issue with the offer that was made to replace the washing machine to say the least I was never allowed to speak and that’s all that was gonna be offered take it or leave it don’t care your problem not mine that’s how I felt!!! I responded I don’t want a Lowe’s gift card will then we’ll send a check no what about direct deposit no we don’t do that!!! That’s the reason I gave them a two Starr

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Nancy C Willow Grove, PA

Choice gut a contractor to contact us when our oven was on the blink. We had everything done within a 5 day period. They always kept us up to date on where we stood to get the job completed.

4 years ago

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Pallavi Gandhi East Brunswick, NJ

They are fast and easy to work with. I was able to set up appointment or change appointment with technician. Well worth the money. I usually buy there 3 year policy for my homes.

4 years ago

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Leslie James

Technician was scheduled quickly to repair my A/C unit. The Capacitor was going bad and the motor was still working but would soon go bad. Choice Warranty replaced both parts and my unit is now working properly.

4 years ago

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Amy Xue Middletown, NY

Overall, I lost money by using your service. Once my hot water tank had a leak. When I called, I was told that it was covered by the warranty but It turned out I had to pay the initial $60.00 and I had to pay fix it by myself. I changed the hot water tank which cost me a lot of money. After talking to your people, I was given $60.00 credit. Now that house had a fire so I cannot use the warrenty anymore. Now I moved to anohter house of mine which I also bought warrenty from your company. the microwave was broken. I requested another service. It was arranged by some compoany to come in to fix it. However, the techinician did not show up and no one has called me. I was lucky enough to get someone on the phone from your company this time when I called. I asked if I could use the credit I have from the other house, I was told NO. I want to see if this time a technician is going to show up on the appointment day which is Oct. 1st. Hopefully the problem of my microwave is covered. and fixed. Amy X

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Lorie Boehm Asheville, NC

It took awhile for them to find a technician. I don’t fault them for this at this time due to the amount of construction in our area. The technician that did come out was excellent.

4 years ago

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Mary McCarthy Medford, NY

Jose and Alex were terrific in all aspects of their work. Although I had to pay them for a part they replaced. I thought this would be covered by you. Even so, I would recommend them.

4 years ago

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Brandi Gray Memphis, TN

4 years ago

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King Wiemann Gaithersburg, MD

The warranty process was quick, painless, worry-free. The plumber brought the right part, was on-time, quick, friendly, professional. This warranty service was hassle-free and no bother at all.

4 years ago

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Julie Hartman Conover, NC

It was easy to set up a claim, they communicated with me along the way. The technician they sent was friendly and knowledgeable. It took a little longer than I would have liked for a technician to come out. I was without water for several days.

4 years ago

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Eric Hull Exeter, NH

Pete M of Amesbury referred to my 78 year old mother-in-law. She requires this piece of mind, as do I, since she will call me if anything stops working in her home. Thank you Choice Home Warranty..!!!!!

4 years ago

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Judi Turner Fort Myers, FL

I was able to do my claim on line and I received my appointment in a quick manner. The work man who came was No algebra and professional cleaned up after himself did a great job

4 years ago

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John Inwright Louisville, KY

Our experience with CHW for our home in Louisville, KY has always been outstanding, largely because of Professional Appliance who is one of their contracted service agencies. Good selection with the team at Professional Appliance.

4 years ago

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Amber Davis Decatur, AL

An agent was quick to answer. No long hold times. They appointment for my repair was set out for 2 days but the company doing the repair called and was able to come out the next day. Work was done efficiently.

4 years ago

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karen lang Cortland, NY

Even though they couldn’t find a technician to take my furnace job, I was able to hire my own and they were very speedy approving the claim. I hope to get the check within a short time. Thank you.

4 years ago Edited October 4, 2021

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Paul Pedrie The Colony, TX

The Choice representative (Fredy M) was knowledgeable and answered all my questions with complete answers. I am pleased with the front-end process of selecting CHW and also pleased with the coverage and associated pricing.

4 years ago

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Lucy Gollinger

Customer service is very good; thorough and courteous.

4 years ago Edited January 10, 2024

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Mary Moosbrugger St. Petersburg, FL

I WAS VERY DISAPPOINTED THAT CHOICE HOME WARRANTY WOULD NOT REPAIR MY AIR HANDLER OR AIR CONDITIONING UNIT. THEY SAID IT HAD RUST. DON'T MOST AGING UNITS GET RUST? I NEED TO FULLY REPLACE IT. I PURCHASED THIS HOME WARRANTY TO COVER MY REPLACEMENT COSTS OR AT LEAST HELP WITH THEM WHEN A UNIT NEEDS TO BE REPLACED. WHY HAVE A HOME WARRANTY SERVICE IF THEY WALK AWAY FROM WHAT NEEDS TO BE DONE? MONEY DOWN THE DRAIN.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Sep. 2nd, 2021

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Tom Dupont Henderson, TX

Service schedule was prompt and tech arrived on time and accomplished his testing and parts have been ordered. Now awaiting there delivery before the next step of installation.

4 years ago

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Ivan Raffucci Newburgh, IN

The flexible choice of local provider to resolve the problem when Choice is not able to secure a local a provider after a couple hours of the claim submission. Also the simplicity of opening a claim online.

4 years ago

Choice Home Warranty Reviews