Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Ashley McGhee Yorkville, IL

It's hard to understand most of them and likewise it's hard for them to understand me. I also have an issue with each person telling me different information whenever I call. Also, they told me wrong dates and times for my appointment and most of my claims have taken a minimum of 2-3 months.

3 years ago

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Verified Customer

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Clarence & Judith LA Plata, MD

They put the customer first and they ensured that the individual or the technician is the right person for the job.

3 years ago

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Anonymous Nashua, NH

Choice answered our questions right away and they sent somebody out right away to service our problem.

3 years ago

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Ruby And Jimmy Nashville, TN

I had an appointment with an electrician that didn't show up and when I called Choice, it was rectified very quickly.

3 years ago

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Linda Skiatook, OK

Choice was the best value for the price and I got several discounts to sign up for more than one year.

3 years ago

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Verified Customer

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Mark Joseph

I don't like the fact you guys don't have a maintenance check for Ac. Everything has to break down first in order to put in a claim.

3 years ago Edited July 11, 2024

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Dennis Bartlett, IL

They got back to me right away, scheduled a service call, and they came out right away and fixed the problem.

3 years ago

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Albert Cypress, TX

The technicians all were very friendly and helpful. Being courteous is just part of the business, I think.

3 years ago

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Verified Customer

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Tom Ballwin, MO

The vendors that Choice use are very good. They know what they're doing, and they report on time and do good work.

3 years ago

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Randy Belleville, IL

We had a hard time finding a contractor, but Choice worked hard to get a contractor. Really on the ball.

3 years ago

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Kitty Ellicott City, MD

I scheduled a visit to have my furnace checked and they came in and they found that a part was needed and they made the repair.

3 years ago

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Anonymous Saint Louis, MO

Choice a couple of times has someone come out and they did whatever they thought they were supposed to, but the work wasn't completed. It wasn't really fixed.

3 years ago

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Verified Customer

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Carolyn Dothan, AL

The repairman did a good job as far as knowing what he's supposed to do, and he took care of the problem. I'm just thankful that I had the warranty.

3 years ago

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Joe And Kelly Noblesville, IN

It was very easy to make a claim and they had somebody out within a day or so. Very quick and efficient.

3 years ago

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William Arizona City, AZ

Dishwasher didn't work and they came and sent somebody out, ordered the parts, sent the guy and he fixed it.

3 years ago

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Aida Fresno, CA

Heater was broken and they came out that weekend and took care of it. They were very nice and helpful.

3 years ago

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Linda Hot Springs Village, AR

They don't support customers. Every time that I have used my warranty they tell me it's maintenance and they won't cover it. They have not helped me at all. The contractors do not want to work with them because they will give the contractor a bad name if they do what the customer wants.

3 years ago

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Jeffrey Perry, GA

I'd like to have the contractors at least contact me after they schedule and say that they can't make it or something. I have to keep calling them and they want you to sit there and wait for certain a 4 or 5 hour window and I do that and they never show up or never call.

3 years ago

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Verified Customer

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Lou Las Vegas, NV

It seems like the people that they choose are really concerned about doing a job, so I think it's pretty good service.

3 years ago

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Verified Customer

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Darrell Fort Worth, TX

Just a couple weeks ago the breaker box blew out, but once the guy got here, he fixed everything within 45 minutes. I had no problems here.

3 years ago

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Anonymous Cleveland, OH

My garage door is beginning to fail. It's an electronic garage door opener system and I wanted to get it replaced before it completely dies on me and they declined that.

3 years ago

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Verified Customer

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Claire Mont Belvieu, TX

We no sooner got in here and our washer went out. Choice was very helpful in getting us another one.

3 years ago

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Verified Customer

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Walter Naperville, IL

Out of all the companies I've tried, it's been the best. My hot water heater went out and they replaced it.

3 years ago

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Alfreda Maysville, NC

My washer went out and I'm at the house and they say they are going to fix it. They came within a week and fixed it.

3 years ago

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Miriam Missouri City, TX

It was easy to connect with them. I needed a couple of times for the garbage disposal and the dishwasher.

3 years ago

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Paul Florence, MS

A few weeks ago my refrigerator quit working and I called them, they sent a technician out. He fixed it, and it cost me $75. I wasn't happy about that, but that's life.

3 years ago

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Sreenivas Frisco, TX

Very responsive customer service, but claim processing is bad. My microwave was malfunctioning so I had to call Choice and then they send the technician to to repair it.

3 years ago

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Anonymous Vicksburg, MS

I've never had any problems with them. I've had the refrigerator replaced. I've had washing machines fixed. I've had a dishwasher fixed.

3 years ago

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Verified Customer

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Lillie Saint Louis, MO

My plumbing went out and the plumber came and got everything under control. I really haven't had any severe problems.

3 years ago

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Gerard Augustine New Haven, IN

Customer service called before visit and after. Professional service explained repair offered asvice.

3 years ago

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wg Shawnee Mission, KS

Have had several different claims, and every claim was settled satisfactorily. I have no complaints

3 years ago

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Tyrus Lacey

They will approve the small incidents. I had 2 large and they found ways ( that made no sense) and denied claim. The contractor would not call back and the mgr was very rude.

3 years ago Edited March 27, 2024

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Verified Customer

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Selinda Boyd-Graham Clinton, MD

I called and scheduled a claim. It took a little while to get an appointment but Service was professional and effective.

3 years ago

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Verified Customer

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Bradleeh55@gmail.com Powder Springs, GA

I have had six experiences. Four were great. One the electrtion blew me off. One plumper ripped me off. When he replaced my water heater.

3 years ago

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Verified Customer

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John Powell Mesa, AZ

Last 3 claims were decided to replace appliances with a low bar offer to finance the purchases, last claim the washing machine was fixed and I am happy with that issue.

3 years ago

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Arturo L Dominguez Millington, TN

They don't pay for everything! They would not replace a broken commode. I also had a micorwave//oven combination in the wall that went bad and they only gave us $650.00 even though the replacement cost was over $3000.00

3 years ago

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Verified Customer

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Mahiri Salcido Dallas, TX

Every time we great service and value and the service providers are always giving options on how to fix the issue.

3 years ago

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Verified Customer

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SANDIP PARIKH Scottsdale, AZ

Every time we have made the claim, they have responded within 24 hours and the servcie they provide is excellent.

3 years ago

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Andy Summerlin Virginia Beach, VA

The only reason I give them a 4 is due to the annual increase in premiums. Other than that they are a very good organization.

3 years ago

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Patty Bethpage, TN

Unable to get technicians to fix issues in a timely manner, but willing to work with us to reimburse us for repairs when we choose a tech.

3 years ago

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Verified Customer

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William Nelson Glendale, AZ

I got a home warranty because I can't fix anything correct. I had a leak in the kitchen by my dishwasher and called it in. Well it was the disposal. They wanted to charge me another 65$ because dishwasher is under applianvpce not plumbing.

3 years ago

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Verified Customer

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clarence paul canter Cincinnati, OH

HAD A PIPE BURST ON A SATURDAY MORNING AND BECAUSE IT WAS THE WEEKEND THE LED ME ON THRU THE WHOLE WEEKEND EVERY TIME I CALLED THEY SAID IT WOULD BE A FEW MORE HOURS

3 years ago

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Verified Customer

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Patricia And Eric Joliet, IL

When I submit a claim I get a timely response. Each time I have used my warranty they fixed the problem.

3 years ago

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Anonymous

The service from choice is kind of mixed. A technician who was dragging their feet took 5 days to come out once. But they've been good advocates.

3 years ago

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Anonymous

Once our dishwasher went out and we had to buy a new dishwasher. It was over a thousand dollars and we got exactly two hundred fifty towards our dishwasher. Nobody told us that they prorate stuff. We just had a bad experience with our furnace that just went out and we ended up paying for the furnace even though we have choice warranty insurance.

3 years ago

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Verified Customer

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Lynnette Omaha, NE

I didn't know I would be responsible for such a big payment for the product. They should let people know that they may be responsible for some of the product that is insured.

3 years ago

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Verified Customer

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Marek Pawlisz Pahrump, NV

I had a problem with the washer and Choice was able to send the technician pretty much next day, so that was great.

3 years ago

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Verified Customer

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Lisa Beaumont, TX

The service is great. I just didn't get feedback about the part that I needed to get, so that's the only negative thing.

3 years ago

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Pat Waxhaw, NC

The support is not always consistent, so sometimes I get somebody that is really helpful and then other times I don't get satisfaction with something that may have happened.

3 years ago

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Verified Customer

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Francisca Fayetteville, NC

I had them come to service my refrigerator, and they came out and they were in and out within 5 minutes.

3 years ago

Choice Home Warranty Reviews