Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Josephine Hollinger Orlando, FL

He was very professional everything was done in record time he was very kind and polite he even wore his mask I'll call for service that morning and he was here at 1:00 that afternoon everything was amazing thank you

4 years ago

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Anatoliy Shishonok Cumming, GA

typically during the year of service ROI is equal or a bit more than cost of repair/materials on my own. And even if it's not, the sense of assurance that you can call someone for help also worth some money

4 years ago Edited January 10, 2024

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Minnrose626 Ennis, TX

The subcontractor who came to fix my electrical issues did a great job (Bryan B.). He diagnosed the issues quickly and then fixed the problems and fully explained what the problems were.

4 years ago

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Dan Grapevine, TX

The plumber did a great job. The voice activated service request system got the trade specialist correct, but was somewhat limited on ability to capture details of the request. This did not impact the quality work to fix the issues. Very satisfied with this service.

4 years ago

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William Skarren Lehigh Acres, FL

Coverages were what I was looking for. The price point seemed fair. Shawn was helpful and knowledgeable about the entire product. The thirteen-month contract was an added incentive. Response to email input was way too fast and a made me little apprehensive but review of the contract helped

4 years ago

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Darlene B. Harris Americus, GA

The technician they sent out was very nice and professional. He checked my stove and gave me the diagnosis which was not good. But when it came time to get the offer from choice home warranty it was way to low to replace my stove. In the end I am a dissatisfied customer because in my opinion they didn't do what the representative that sold it to me said they would do and when I complained they said it was in the contract. Again in my opinion if you say replace you should get the same brand you had with the same features. I had the warranty for two years and this was my first time using it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 13th, 2021

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Yolanda Arnold Southfield, MI

The cost of the warranty isn't bad and $45 fee for the house-calls is good. Fortunately I haven't had to use it much but that's good too. Its good to know its there if I need it. Making a claim is easy and the follow-up is good.

4 years ago

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Joy Phoenix, AZ

Just Better Air Conditioning called promptly and set up an appointment right away. Jordan called when he was on his way. Was courteous and explained the issue thoroughly. Would highly recommend

4 years ago

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Prashant Lotwala Alexandria, VA

I made a claim for a water heater. Mine was 20 years old and started to leak. CHW was going get a new water heater and pay the contractor $220.00 for install. CHW stated I would be responsible for the rest totaling $455.00 plus I already paid $65.00 service fee. My issue: CHW could not tell me what brand name water heater they were going to buy. CHW could not tell me what the additional $455.00 was for. What CHW to understand is I did not choose contractor, CHW did. CHW wanted me to work with the contractor to determine what the other cost was for. I was told by CHW, the contractor does not work for us, I can't make them do something. At the end of the day, CHW chose the contractor, not me. Very poor customer service by CHW and the case manager they assigned me. I would have given them a 1, but I have them a 2 since they did stay engaged even though I did not like the outcome.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

May. 11th, 2021

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Brenda Montero Virginia Beach, VA

My AC was not working and I was able to hear back from a technician not long after I made the claim. The technician was professional and friendly and fixed my AC the same day he came out. Definitely recommend.

4 years ago

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Bob Schoenle Lehigh Acres, FL

The young man who came to service my problem was extremely knowledgeable, courteous, and personable. His name is James V. and I will be recommending him and Choice Home Warranty to all of my friends and neighbors.

4 years ago

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June Inlow Columbus, OH

Would rather talk to a human instead of going online especially when I don't have anything to write down my policy # saved to my phone. You can process online unless you have the policy#.

4 years ago

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Sarosh Hamid

With a lot of good things about choice warranty, there are few things which can bother any body. The selection of professionals should also be among the priorities of Choice. Last time, for my dishwasher repair, a perfectly incompetent professional was sent to my home. This guy couldn’t pull out the dishwasher from its slot, what to say of diagnosing the problem. All that he wanted was his visit fee.

4 years ago Edited August 2, 2024

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Mahusudan Patel Cumming, GA

Affordable with the best home warranty in the business. Easy claim process. They contract with good technicians. I referred them to my family and friends. They all are very happy with them.

4 years ago

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Smiley Dee Dover, DE

Great Customer Service that are attentive and concerned about your situation. Great response time. Great technicians... if not, they certainly want to know about it. Great follow-up. Very satisfied customer since 2017.

4 years ago

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Lyris R Peak Omaha, NE

Phone connection made it difficult to understand what the agent was saying, but she was very customer friendly & patient. She recorded my claim #s & promptly placed my orders. Thanks so much!

4 years ago

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Ashley Midlothian, VA

The garage door was fixed quickly and the technician, Wesley, was very professional and did a great job explaining everything to me. Would recommend Diamond Garage Doors to everyone I know!

4 years ago

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James Foster Erie, KS

Albert at X-4269 was very knowledgeable and courteous as well as a good salesman. I have changed from American Home Shield to your company. I hope I am pleased a year from now.

4 years ago

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Shiva Subedi Midlothian, VA

CHW’s service and responses are really great but the way they are picking random contractors is not good. Contractor don’t provide the service as CHW promise and and pay. It would be great to see contractors who works for CHW instead picked from road without responsibility.

4 years ago

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David Hood Salt Lake City, UT

Response to my service request was very good, and the tech that responded was very knowledgeable. He found that the thermostat was defective. The installed thermostat was a programable, wifi enabled unit. Choice was not willing to replace it with anything more that a "builder grade" unit. Seems to me a little cheap!

4 years ago

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Leslie Indianapolis, IN

Choice is very unprofessional about responding back to people they blame everything due to the Covid it and other companies are picking up and starting to process their consumers and new customers items and choices Steel dragging on with the same excuse when people are in need of something being fixed I’m very disappointed in the customer service I’ve only had it for aboutSix months now and had to call on two items and each time there has been a substantial amount of a wait time to have something repaired they need to research and looking today and change that

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 26th, 2021

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Flame Redmond Midlothian, TX

This warranty company is great. Very responsive and provide timely, and friendly service. I have referred this warranty company two several of my friends. You’ll deserve 5 GOLD ⭐️!!

4 years ago

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Richard Probasco Portland, OR

I called to register a claim and was put on the auto callback list. After waiting about an hour I went on line and requested service for my failed appliance. It is my hope that the problem will be given to a service provider and the problem and be solved soon.

4 years ago Edited September 14, 2021

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Alice Howe O'Fallon, IL

Maintenance person was right on the ball and even had what we needed in the truck to fixed our repair. Love when it works out and there is no delay. Was nice, courteous, and quick.

4 years ago

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Alan Freeman Venice, FL

At this point I cannot give a positive review about Choice Home Warranty. I submitted a claim. The next week I was notified by CHW of the time and date of the service provider coming to my home. The following week I received a call from the service provider stating that the appointment set by CHW was not good and I was scheduled for the following week. When the service tech arrived he evaluated the situation and determined I need a part to rectify the problem with the refrigerator. He told me he would submit the request to CHW, and if approved, CHW would order the part. I would then be notified when the work would be completed . He estimated that this could take 3-4 weeks. So, by the time I reported the problem until the problem will be resolved could take up to a total of 6-8 weeks. To me, this is not an acceptable time frame. Alan Freeman

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 26th, 2021

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CeeDee68

I am disappointed with Choice. When I first signed up, the representative deducted the entire annual amount from my account without my permission. That was strike one. I have not had to use the service until now, but when I called, the appointment they scheduled was more than a week later! The technician was excellent, but Choice was not. After scheduling the appointment I realized I had a second plumbing issue and wanted to add that to the visit. When I called Choice to amend the visit, the recorded voice said it would be a long wait and offered to keep my place in line and call me back when a representative was available. I opted for the call back. No one called and when I called back they were closed! I reached a representative the next morning and she said she added the new problem to the visit, but it was not communicated to the technician who had to make calls himself before he could proceed. This was strike two for Choice with me. Not sure I will renew for strike 3.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 26th, 2021

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Mimi The Villages, FL

Wish the time could be more focused. I took off work four hours and his arrival time I could have stayed at work. On another note the response to my request was so fast I was shocked. I have heard from others how it took weeks to get something assessed. So I was truly happy.

4 years ago

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Muaiad AL Faysale Gainesville, VA

Friendly and knowledgeable customer service. Fast acting service. I called them Friday afternoon regarding my AC. Next morning the technician arrived and fixed it. I am so happy with their fast reaction.

4 years ago

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Robert Hayes Grand Haven, MI

I like it when they can get someone over to do the job fast. What I dont like is when they cant get someone to come and do a job and you wait for months and it's like they forgot about you and they suggest I find my own repair person and they will reimburse me

4 years ago

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Newbirth461 Newport News, VA

Customer service was on point. The wait for the tech was 3 days, which could be improved upon, but I'm giving 5 stars anyway. The technicians were courteous, knowledgeable and a pleasure to have in my home.

4 years ago

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Vera Parker Missouri City, TX

What I like best about the company whenever you have something that has broken they send out a friendly and experienced technician to fix the problem or replace it in a short time after the service call.

4 years ago

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William E Reynolds Hampton, VA

Choice Warranty is usually very prompt and gets the repair done quickly. Right now, we are waiting for the repair/replacement to be completed. Have not had an update in several days.

4 years ago Edited February 7, 2022

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Stanley Allen McCroskey Knoxville, TN

I have no problems with the services provided. After receiving information on the contractors, I have called them and changed the date to an earlier date and time , if possible. I would recommend Choice Home Warranty.

4 years ago

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Byron Tyer Upper Marlboro, MD

The tech that arrived Identified himself. I showed him the dryer that was not working. He figured out what the problem was. Replaced an internal fuse. Now the dryer is working.

4 years ago

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G. Turner Orlando, FL

Not exactly what I expected. I made it through Easter using my toaster oven. Service took longer than expected. Service technician was knowledgeable and kept me informed. We found the technician to be professional and skilled.

4 years ago

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b zilla Spring Hill, FL

the phone repo was fantastic, she actually listened to me and understood what needed to be done. she did not talk over or down to me, she listened! great rep, she deserves a free lunch or an extended one!

4 years ago

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Charles Barbour Beverly Hills, FL

Other than the length of time from the initial call for service to the time service was rendered,(2 weeks),, CHW has fulfilled its obligation. However,, The Technician (Sean) that came out was excellent, I would recommend Power Electrical & Design to anyone needing an electrician. Very professional and knowledgeable.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 15th, 2021

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Susan Krewson

Most claim are handled within a day or 2. Technicians are always wonderful and professional. Lat claim for HVAC was a hot mess...pun intended. I submitted a claim stating my ac wasn't working end of August. I include that I was a disabled senior with medical issues. It still took several days for response. Tech couldn't fix it....100 degree weather. Requested new unit. They denied claim, said not normal wear and tear...unit was 40 years old...what else could ut have been. It took over a monthbfir a decision. Arbitrator reviewed and still denied claim. Offered me $200 because I had to wait so long. No issue with him, very kind. I also requested a discount on monthly fee or a few months free...only got $150 and no response on discount. (Sent twice) I keep getting emails mentioning discount and free months for new people...what about long term loyal people? Why would I want emails about coverage I already have? Still not happy...can't believe the #1 company won't reply to my messages.

4 years ago Edited December 2, 2024

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Nancy Svehla Punta Gorda, FL

All information was presented accurately and the representative was very thorough. Your rates where better than my current homes warranty and covered more. Looking forward to using your services if needed.

4 years ago

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David Dover, DE

Had and excellent experience in figuring out a price that would be affordable with the most amount of coverage that wouldn’t break my budget. Luke did an excellent job in making sure I was taken care of!

4 years ago

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Kent Michael Tucson, AZ

The Responders when queried were quick, decisive and pro-active.. I filled out a claim at 7:30 am MST and received confirmation within 1/2 hr. 40 minutes later a contractor called to set up and appointment. Wow!

4 years ago

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staird

First off my first few experiences were not great as once I called a tech over they said that is wasn't covered under the warranty, (wobbly toilet and toilet flange). Second when I had renewed the sales rep put me in the wrong category even though I paid for it and they said it was the ultimate and when I needed a repair done I found out that my appliance wasn't covered due to an internal error. When I tried to resolve it and asked them to call me back, they rarely did so I did the calling. But with this last service they actually sent a better tech than I had for the past two.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2021

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Bill & Renee Ft. Washington, MD

On 03/27/2021, we filed a claim due to our washing machine making a loud noise when operating. On 03/31/2021 a repair technican came to our home and advised the transmission in our washing machine needed to be replaced. He recorded the noise for Choice Warranty to make an evaluation of our situation. He related due to the age of the washing machine it was highly likely Choice Warranty would choose to replace the washing machine. On 03/31/2021, we were advised Choice Warranty had decided to replace the washing machine instead of replacing the transmission in our inoperable machine. Choice Warranty emailed an offer of $350.00 in the form of a Lowe's eGift Cards based on our current system's features and capacity, to select the system of our choice. Upon accepting the offer of $350.00 we were advised the Lowe's eGift Card would arrive within the next 30 days. Later on 03/31/2021, we contacted Choice Warranty to advise we were unsuccessful in finding a washing machine at Lowe's comparable to ours that would not take at least two weeks for delivery. However, we were successful in finding a washing machine at Home Depot and Best Buy which was available for delivery within 72 hour. Therefore, we were requesting just a Gift Card which could be used at Home Depot, Best Buy or any other appliance store. Choice Warranty advised the $350.00 eGift Card could only be issued for Lowe's and if we chose to purchase a washing machine from some other establishment we could do so, but Choice Warranty would not issue a eGift Card towards the washing machine replacement from any other establishment. To date, 04/11/2021 nearly two weeks later, "we have not received the $350.00 eGift Card" which could only be used at Lowe's. Therefore, we had to purchase a washing machine for $800 "without the assistance of Choice Warranty." When a customer is without a major appliance such as dishwasher, washing machine stove, refrigerator or dryer it is inconceivable Choice Warranty would expect their customers to wait for 30 days to replace a major appliance and have the audacity to dictate where the replacement appliance has to be purchased. We have two home warranties with Choice Warranty (one on your major resident and summer home in Va Beach which we pay in full yearly. Someone reading this may say we could afford to replace the washing machine without having the $350.00 promised by Choice Warranty. The money is not the key issue here. Dictating where the replacement item has to be purchased and taking 30 days to provide the funds to replace a major item is unacceptable. If we had absolutely needed the $350.00 to replace our washing machine we would have been using a laundromat for the past two weeks which is unacceptable. We will not be renewing our two homeowner warranties when they expire with Choice Warranty Company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 13th, 2021

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Georgia Amiotte Belle Fourche, SD

Usually get an appliance fixed first time repair comes out. Very satisfied with service I recieve. Would not look to another company. Very good service fro Choice Warranty.

4 years ago

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Rasuah Brunner Milwaukee, WI

I had no faith,in warranties.I do now,thanks to HCW..I filed.many claims,And I can honestly say HCW was there by my side.Took care of all my house needs.Thank you for standing behind ur word...and being a company of your word...

4 years ago

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Judith Chapman Winfield, TN

They can never find a tech in my area and then they offer me the option for reimbursement and then I have to call around to find one that will agree to submit a claim for me. But once the tech submits a claim the authorization is quick but then I have to wait for 30 days to get my money back.

4 years ago Edited September 14, 2021

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RSnotImpressed The Villages, FL

Two different claims placed in; turned to three, and 3 different service fees. After everything was "done"(which was nothing besides the same trouble shooting I had done), the two main claims were both denied without logical reasoning. The technicians- very curtious and seemed knowledgeable. The CHW company support and customer service- sub-par. Not feeling very impressed with the services and I've purchased a 6 yr contract? Think I'll have to reconsider, and get my money back. I can't recommend the company in good conscience unless I see a significant turn around. 2 for 2! Third time is the charm :/

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 12th, 2021

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Alyssa B Loganville, GA

I loved the experience I had with CHR because they came to my house earlier than my ticket said after I called! They were very respectful and fixed the issue! I didn’t have to go out of pocket hundreds of dollars!

4 years ago

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Terry Stanley Nottingham, MD

Choice response to my plumbing issue was immediate. A plumber was dispatched the next day and the problem was resolved quickly. I was kept notified of the status and response to my claim.

4 years ago

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Becky Flurry Waxahachie, TX

Customer service Danny did a great job telling us how the policy worked. He made it easy to understand all the dynamics. We will be happy if all interaction is as good as our initial encounter.

4 years ago

Choice Home Warranty Reviews