Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Katie Frisco, TX

I needed to use It for my water heater and they replaced it. The contacts can be a little bit problematic sometimes.

4 years ago

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Emily Slidell, LA

My a/c is not cooling. CHE sent a nice email saying they apologize for the long wait to find a local a/c provider.

4 years ago Edited January 10, 2024

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Edward Thompson Austin, TX

They keep their promise and take care of business. They are hard to get in contact with when I need help. They don't answer the phone. The phone just rings.

4 years ago

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Hazel Fort Washington, MD

I've had to use my warranty recently and the technician was sent out right away, and I got excellent service from him.

4 years ago

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Gail Naples, FL

The man came out for my clothes washer and said this wasn't covered, this wasn't covered, that wasn't covered, no, couldn't do anything. I'd pay him $85 and off he goes. And I still don't have a washing machine that's fixed.

4 years ago

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Dana El Cajon, CA

I had bad experiences with other warranty companies before, so I opted to go with choice this time. I've only had to use it once and it was a good experience.

4 years ago

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Sharon Pomona, CA

We had a water faucet leaking issue and we called you guys and got it fixed right away. Overall a great company.

4 years ago

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David Clarksville, TN

I used my warranty for my attic exhaust fans. They sent a technician, the contractor was totally unprepared, did more damage than good. I had to go fix it by myself and was very displeased.

4 years ago

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Aryeri Batista Warwick, RI

It took them a little while to send the technician but then they sent me technician assigned was top notch.

4 years ago

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Stephanie Schott Gainesville, FL

Excellent Service! Timely responses and went out of their way to rectify issues for us. Would definitely recommend.

4 years ago

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Kristi Surprise, AZ

They were helpful for setting up the appointment and my service guy was very knowledgeable and efficient .

4 years ago

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Regina Cornelius Latonia, KY

I think they're very affordable and have local contractors that are able to do the work and a reasonable amount of time

4 years ago

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Lenora Baytop Madison, AL

When I called for service someone showed up the same day and made the repair. I wasn't expecting that but it was great.

4 years ago

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Verified Customer

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Patricia Lazarre Metairie, LA

Choice sent an A/C repairman named Xavier, and he was wonderful. He went above and beyond what we expected.

4 years ago

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Donna Tidwell Nashville, TN

The guy was super, he just didn't communicate that he wasn't coming back that day, it was the next day, but the work was completed!

4 years ago

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Ed Emmer Somerset, NJ

It takes too long to get a live person on the phone, once the claim is submitted it takes too many days to get the repair technician to come and make the repair.

4 years ago

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Scott M Jenkins Saint Louis, MO

had to wait 6 days to be seen, and called for them to inform me that i had been reschelded, simple issue but needed a technition to get the problem fixed

4 years ago

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Louise Davis Wilsonville, OR

Claim to replace appliance at same quality but it's not even a third of replacement cost. They don't use a realistic value and must depreciate appliance.

4 years ago

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Liz Chatman Kalamazoo, MI

I chose Choice because the provided technicians for service repair. The very first time I needed them I had to get my own technician, pay them then get reimbursed b

4 years ago

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Jenni Chang Rockville, MD

I have been with CHW for almost 5 years, it serves Quickly response to the claims. However, the Plumbling and HVAC is the lowest rating in my experience.

4 years ago

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Shawn Palm Springs, CA

They denied a claim after the blackout period. I had an ax unit that went down at 112 degrees in Palm Springs and they wanted to wait to weeks to appeal. Not an option. I fixed it and they denied my claim as pre existing 2 weeks after it broke. They will take your money and not be honorable

4 years ago

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Manxue chen Powell, OH

I got really bad service from Choice. Customer representatives and refund department person told me different amount of refund. I wanted them to give me explanation. Until now, I haven't got any responses and refund from them. It looks like they do not care their customers.

4 years ago Edited January 10, 2024

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Verified Customer

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Ladonna Graddy Bartlett, IL

We have had nothing but issues with our plumbing and it was caused by our water softener which is not covered under the warranty however our plumbing is and we have low water pressure and we bought fixtures for the kitchen and bathroom but this warranty company won't even cover the installation. Nothing but issues. I am highly disappointed

4 years ago

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Verified Customer

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Seneca Waldorf, MD

A while ago we had something went off the air conditioning, they came out had it taken care of within 2 days.

4 years ago

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Virginia Ihli Pocatello, ID

I haven't had any problems with CHW and they have fixed the problem(s) very quickly and efficiently.

4 years ago

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george wall Beaumont, TX

G4T.Technician located the problem, bought a new breaker, installed it, and all worked well.ot the job done well.

4 years ago

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KARINE GASPARIAN Las Vegas, NV

The technician was very attentive, he listen to the problem and resolve it fast , also changed parts as needed

4 years ago

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Karee Oteri Spring, TX

because the techinicans used so far have been great and the claims i have put in have been done well

4 years ago

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Cy Furman Fort Myers, FL

They are quite responsive and send very professional and knowledgeable technicians whenever you contact them for a problem

4 years ago

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Margie Dixon Las Vegas, NV

referred to too many vendors as they did not like the options given to replace hot water heater - not able to talk to a person - only able to send thru system.to th

4 years ago

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Adrienne Jackson Lancaster, TX

When they decide an item needs to be replaced, they only offer Pennie's on the dollar needed to replace the item, however their advertisements say they will replace the item

4 years ago

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Manisha Tewari Potomac, MD

Several no-shpows with plumber, and other contractors. No respect for our time. And do not respond to texts, phone calls. Horrible contractors. That Buzz plumber is the worst

4 years ago

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Ronald G Daggett Carmel, IN

The timliness of getting contracts to address issues is unacceptably long...you end up paying out of pocket because, for example, you can't wait 10 days to get a furnace fixed.

4 years ago

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Desda Saunders Clive, IA

Hard to communicate with customer service. Contractors hate dealing with warranty companies. Calling in takes too much time. Would not recommend. Also reimbursement is minimal. Be lucky to break even with premium cost.

4 years ago

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ChinhD Columbus, GA

Do waste your money with this company. My AC was not cooling and using a lot of electricity. It's a 21-year-old AC, but they said that the condenser coil fins have become excessively corroded and damaged and the failure can not occur under normal wear and tear conditions.

4 years ago

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Verified Customer

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Miriam E Gray Goochland, VA

I HAVE CALLED AND SPOKE TO SEVERAL EMPLOYEES REGARDING STOP WORKING WITH CHOICE WARRENTY EACH TIME I WAS SENT TO ANOTHER PERSON. YOU CANNOT STOP WORKING WITH THIS FIRM. YOU HAVE TO CANCEL YOU CREDIT CARD INORDER FOR THEM TO STOP REMOVING MONEY FROM YOUR ACCOUNT WITHOUT YOUR AUTHORIZATION.

4 years ago

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Howard Cohn Port Saint Lucie, FL

They lost me as a customer when they gave me 700 to replace my fridge. They said it couldn't be fixed. The fridge cost 3000.00 if I was to replace it. I called a repair company out and they fixed it for 250.00. They lost a loyal customer that day. Pathetic!

4 years ago

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Walt Hawley Thornton, CO

Having full home coverage is GREAT peace of mind. Every repair needed was handled efficiently and professionally

4 years ago

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Patricia Fowler Boise, ID

Within in 5 min of reporting a washer needing repair I was called by a repairman and have an appt set.

4 years ago

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alan Rossmeissl Fernandina Beach, FL

The company you sent to repair my garagr door was excellent and on time. Very happy with the results.

4 years ago

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MARY ANN MIRKO Wayne, NJ

easy to use. I called and they referred me to a contractor. He called me that day and came out the following day. He fixed the problem.

4 years ago

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Verified Customer

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Elizabeth Nelson Gurnee, IL

Our washing machine could not be repaired and it took a month to receive a gift certificate to use towards a new one per the contract Choice has with Lowes.

4 years ago

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Verified Customer

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Barry B Gallagher Batavia, IL

We called in a service request a month ago. Still no repair on our refrigerator. Contractor continues to keep us in the dark about the status of the part order. Very unhappy about it all!

4 years ago

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Verified Customer

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Johnson Mesa, AZ

When I need service like AC it takes 3 to 5 day's to have someone come & check. I've talked to others that use American home warranty & they have someone in less than 12 hours.

4 years ago

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Xiomara Figueroa Henderson, NV

They try their best not to cover anything. I was constantly battling to get a reimbursed. Most times they don't have their own technicians you have to call your own. This is when the battle begins. They refuse to pay for anything or they'll reimburse you half or less than what you paid.

4 years ago

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Verified Customer

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Grays Bowie, MD

I just recently had a garbage disposal that went out and within 24 hours it was taken care of for the most part.

4 years ago

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Anonymous Lagrange, GA

I don't think they're a great company. My stove quit working, they sent a representative from Sears to check it and that was on the 18th of August and we still don't have it fixed.

4 years ago

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Davis Fayetteville, NC

I've actually used them twice this month. Both of them were positive experiences. I submitted a work order and the next day I had somebody there.

4 years ago

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Leann Melichar North Myrtle Beach, SC

I'm waiting for a call back the gentleman said he'd call me back on the issue and I've not received a call yet. I have a three jobs for a claim and they don't seem they want to honor it.

4 years ago

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Florence and Herman Mitchell Baton Rouge, Louisiana

I've had several claims over years and Choices has taken care of each issue in a timely and professional manner

4 years ago Edited July 13, 2026

Choice Home Warranty Reviews