Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Regina and Gerald Windland

Easy to communicate with, fast reply with the appointment information. Very easy process.

1 year ago

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Ana

Service calls are scheduled right away, friendly customer service, and expert technicians.

1 year ago Edited June 5, 2025

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Verified Customer

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D Maze

Having to pay for an installation of any product was insane to me. They would pay for the product, but you were responsible for the install.

1 year ago Edited November 27, 2024

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Thomas Maddox

Good company. I have used then several times. Only had one issue . Otherwise no complaints. Easy to file a claim

1 year ago

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Verified Customer

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William Gardiner

I wish I had never bought your product. CHW is quick on the sales , but slow on the repairs. Dishwasher could not be repaired . A check was sent for $250. The cheapest dishwasher at Lowe’s was $300

1 year ago

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Verified Customer

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Carol

I've purchased CHW for multiple years now and have not had one bit of concern or issues.

1 year ago

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Teresa

Very satisfied with the service it was easy to place a claim and prompt schedule service

1 year ago

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Ricardo

Got right, no more problems so far with the dishwasher. I hope it doesn’t break down again

1 year ago

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Roger

Choice Home Warranty is very reliable. They took care of my refrigerator quickly.

1 year ago

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Vic

So far so good. An excellent technician was sent out to fix dishwasher problem. Irvin did good,

1 year ago

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Verified Customer

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Charlene

Reporting a covered service is, very simple. And their service employees are great and thorough. Good Job

1 year ago

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Verified Customer

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Leeoma

Filed to claims dryer still not working properly. Stove service to weeks later firer dept came carbon monoxide in house. You requested another 85.00. I am requesting service be canceled .

1 year ago

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Jen

Having to wait a month to get rebate for a new washing machine. Just not right. And our water heater had issues and waiting weeks to get part. Just not right

1 year ago

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Verified Customer

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WARNELL RHETT

Promptness and professionalism. Knowledgeable of service contractors and courteous professional.

1 year ago

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Verified Customer

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Scott Barden

So far not impressed with how long it takes to get things fixed. .. I do love the idea of it my furnace broke down about a week ago still have no clue when someone is coming

1 year ago

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Ellen Forsberg

I have only needed help one time, with a plumbing issue, and it was handled promptly.

1 year ago

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Marilyn

The length of time it took to resolve the claim was about a month which seemed to be extensive in my opinion.

1 year ago

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Verified Customer

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Suresh N

All my claims so far have been fully or partially approved and claimed successfully.

1 year ago

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Angela

They don’t give options when you’ve had issues with the company they assigned you in the past. They don’t help you find better options and sometimes you feel like you’re wasting your money on the warranty

1 year ago

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Jonathan

Same day appointment with friendly service affordable & corrected appliance system

1 year ago

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Paul

I have had two claims in the last year,both took 6 to 7 weeks to complete REFRIGERATOR AND AIR CONDITIONER Two items that are really missed in the summer!! Very unhappy 😂😂

1 year ago

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Verified Customer

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Timothy

I was pleased that my claim was approved on the first try. Customer service was very friendly.

1 year ago

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Debra

It is very difficult to understand 95% of the customer service reps. In addition, they are quite rude and speak over you.

1 year ago

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Leslie

Customer service is terrible. The company does not actively seek out vendors. There is no reason for them to keep me from getting my own vendor for over 3 weeks.

1 year ago

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Verified Customer

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Roger

Poor service. Poor response. Poor resolution. I have rental properties mgr business and I have several properties warranty with Choice but of late have moved to other companies for my recent properties.

1 year ago

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Tammy Forouzesh

The garage door was not completely covered by insurance. Only the motor was covered by insurance but the roller and the spring were not covered.

1 year ago

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Verified Customer

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Tony

1 year ago

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Craig

I've been with them for almost 2 years. Whatever claim I've had, was handled quickly and easily.

1 year ago

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Verified Customer

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Donna

My experience with Choice was satisfying. The contractors were very professional

1 year ago

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Verified Customer

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Joe

Can I give them a 0? Terrible. First valid claim was denied & we followed every instruction. 2nd claim sat for 22 days before they ever assigned someone. Then only after I spoke with Stephanie in the Resolution Dept.

1 year ago

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Verified Customer

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Debra Bell

Didn’t fix the problem. The company doesn’t replace quick enough and doesn’t cover enough of the cost to replace the item. I am very disappointed.

1 year ago

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Verified Customer

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George Mobarak

I am still waiting on a gift card to replace my dishwasher. Which I am only getting about half of what it would cost to replace it. It’s crazy I have to wait a month.

1 year ago

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Kenneth White

Makes things easier most of the people that have been sent out has been great.😊

1 year ago

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Robin

The coverage for a/c replacement is unacceptable. Out of pocket expense was too high. We were able to find someone cheaper

1 year ago

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Verified Customer

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Robert Weber

Great at getting me what I needed for the repair I was requesting and in a timely manner.

1 year ago

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Verified Customer

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Manuel

Great service they actually try to help and make sure my home is running properly

1 year ago

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Cyril

They only pay small claims. If you have a claim for ‘replacement’, they only pay a fraction of the item replacement cost.

1 year ago

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Verified Customer

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Jenny

Easy to submit a claim, easy to reach by phone if need to. Fast, good service and worry free

1 year ago

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Verified Customer

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Lynda Kane

They took care of my problem for me and were kind. It did take awhile to get ahold of them though.

1 year ago

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Debra Spohn

First concern handled promptly. For the second one, no one ever contacted me. I handled it myself. Not too happy about that.

1 year ago

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Verified Customer

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Xiaobin

Choice denied to fix or replace my refrigerator using a term of electrical shortage. This term can be used to reject any future needs under its contract and we will go away with this insurance for sure.

1 year ago

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Verified Customer

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Dorothy

I liked and was happy wit the service and hope you give me the service that I need when I need it

1 year ago

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Alfonso

My experience with CHW has been positive so far. The service they’ve provided has been excellent.

1 year ago

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Mark

Easy claim process, online . Quick response for appointment, and resolved issue successfully.

1 year ago

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Shauna

It takes too long to get anything done customer service doesn’t keep you informed about what’s going on

1 year ago

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Verified Customer

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Lakshminarayan

Waste of money. The technicians they send try and find more problems instead of solving. Guess they think more expensive the solution, more they make, or too lazy to take the time to diagnose.

1 year ago

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Verified Customer

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Martha

Excellent response and good people who can come when needed and do the job right

1 year ago

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John T

I love this warranty, it is very reliable and always comes through in tough times.

1 year ago

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Verified Customer

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Jody Julkowski Nelson

The customer service was excellent and the repair I needed was prompt and efficiently completed.

1 year ago

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Verified Customer

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Sarah Ketner

It took a long time to get someone out to my house but once they did it was done correctly.

1 year ago

Choice Home Warranty Reviews