Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Diane E. Richendollar Collinsville, IL

CHW has been the only warranty service we use. They have been there for use and leave no questions unanswered. The service is fast & reliable. The service team has made it easy for us to get our problems solved.

5 years ago

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zalachowicz@comcast.net Aliquippa, PA

Hello Team CWH, The service men came, identified the problem, got the part, installed it and did a great job. They were professional, on time and wore their masks. You could not have asked for more. I can't say the same for my Choice warrantee. When you sign up for a home warrantee, you look at what is covered in general terms and see that there is a variety of potentially good coverage. I did not look at the details of exclusions. It seems the exclusions make the policy. When your heating system is covered then the whole house humidifier should be covered as it is an integral part of the heating system. It makes the whole system function better. Looking at the policy details, I see far too many exclusions. So much so that I am considering cancelling the policy and asking for a refund for the remaining policy term. Waiting for your reply. Zbig Lachowicz

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2020

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Levy Kopelovich Englishtown, NJ

The process that is being used to facilitate calls is cumbersome and at times hurtful. There is no accountability, direct or otherwise, where personnel in a position to assess and in fact to make a decision are available. Also, there might be a need on the company part to better screen potential subcontractors for their performance and reliability.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 14th, 2020

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Cathleen Finch Sanford, FL

d another appt. They asked if the present time would work & he was here within the hour. Very friendly, professional,& expedient. Came masked so I could tell he had concern for me.

5 years ago

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garydank77 ,

They cover most small things but allot isn't covered for needed parts. I had my ac condenser taken out and cleaned and they covered it but didn't cover the $150 of freon to get put back in. Then my heater coil was burnt out and they covered replacement completely.

5 years ago

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Edward Fife Culpeper, VA

So far, CHW has earned my business and appreciation. I have not had to actually call for a repair but I expect the same excellent customer service as I have already experienced.

5 years ago

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Albert Smith Cedar Bluff, AL

James P was a great help. He explained everything clearly. He worked with me to get the right Choice Home Warranty for my needs. He even got me what I consider a fantastic price. Thank you so much James P .

5 years ago

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Helen F Smith ,

The technician was very detailed and he did a great repair job. The work was completed in a minimal amount of time. I would highly recommend him to anyone that needed the type of repairs that I received.

5 years ago

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Sherry Sattler Lafayette, LA

I contacted Choice Home Warranty about my heating unit. Their response was really quick and easy. Fortunately my heating unit was fixed and up and running within a few hours.

5 years ago

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Lynetta J Taylor Palatka, FL

Gentleman that came out (Larry) was great, Very courteous and knew just what to do to repair my dryer. Larry had to order part and should be coming back on Monday November 30th. He was amazing Thanks Larry

5 years ago

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Mkherman Zeeland, MI

I used to like Choice home warranty, until I had a problem with my boiler/ zone system.... CHW could not find anyone to accept the call.... when I called 5 Heating/ cooling businesses myself, ALL of them said they would not accept home warranty calls due to them NOT PAYING! I got a technician here myself, and luckily it was a simple fix, but still cost me $89. When I tried to submit the Bill, it was a nightmare, and required the technician to jump through hoops while they were here!!! It would have taken an additional half hour for the technician to deal with this. I’m not so certain home warranties are worth it

5 years ago

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Michael Raymond Dachroeden

For the past 8 years that I have been with choice warranty my premiums are less than what it would have cost me for repairs. Most years repairs would have been substantially more out of pocket.

5 years ago Edited January 10, 2024

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Lynn Medina Columbia, SC

I would given this a 5 stars if not for the confusion with the email notifying me of a 3:00pm appointment and the technician insisting that it’s between 12:00-2:00. The tech himself was very efficient and really knew what he was doing.

5 years ago

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Larue Jarrett Florissant, MO

Prompt and very courteous! He shared with me about the savings I would get if I signed up today! I was overwhelmed! So I did sign up and the sell pitch was awesome. Thank you Mr. Don W!

5 years ago

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Vanesa G Dassing Lewisburg, TN

I like the home warranty service, but I need to have my appointment set up at a time that is convenient for me, since I'll be out of town from the 9-27 and I can't leave a fridge that may go out while I'm gone. I've contacted you twice about this & it still hasn't been changed to a date before the 9th. I don't have the money to pay for the repairs & wait for your reimbursement. This is the one thing I don't like about it.

5 years ago Edited October 9, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 8th, 2021

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hildy cohen Mesa, AZ

This last refrigerator tech was very knowledgeable and experienced. He and his fellow tech went right to work removing all items from freezer and fridge after completely and clearly explaining the cause of my overly chilling and freezing of refrigerated foods. They removed backplate from freezer to check coils and repositioned fridge shelves to insure proper cooling and temperature in fridge. I very much appreciated John’s expertise but requested he speak softer a few times. His voice volume was very loud and hurtful to my ears in the small space the 3 of us occupied.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 17th, 2020

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Roberta Solomon Phoenix, AZ

I've finally got my range working so that when I turn the knob the flame comes on. For many months I was turning on the stove but the Fl ame didn't come on for about 3-4 minutes

5 years ago Edited January 10, 2024

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JC Jennings ,

In my experience with choice Home warranty, with a heating element in a dryer, or a Dishwasher, they will replace it. However, with something larger like an air conditioner they will automatically deny coverage. I was told that the issue with my air conditioner was not normal wear and tear. Who decides that? Regardless I called back complained and I got partial coverage. That tells me, this is more of a policy they have rather than an understanding of what normal wear and tear is. It is even more frustrating, because it adds days (in my case a week) onto the repair of an air conditioner in the middle of a summer in Houston, Texas. If you are worried about small-ish appliances, you may break even with the $500 a year plus $65 visit, but I doubt it. I would not recommend choice Home warranty, not even to my worst enemies.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage.

Nov. 12th, 2020

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Debbra Peters Las Vegas, NV

Chris was very polite and new what he was doing,made sure no gas leaks.Professional and cleaned up.Would recommend All American Appliance Repair to friends, family,or neighbors that needed repair done.

5 years ago

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Sylvia Dickson Cordova, TN

Choice has been quick and comprehensive on our claims except for the first one. Our dishwasher had to be replaced and we had to negotiate to get an acceptable amount. Otherwise, they have stepped up and done full coverage on other claims. We just had our fan motor for HVAC replaced with no problem.

5 years ago

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Elaine Barricklow Elyria, OH

great price for MHP coverage. Employees very personable and respectful of senior citizens. Best offering was the three year paid in full option. Thank you to my sales rep. for whom I have forgotten his name.

5 years ago

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Valandra Oliver Pine Bluff, AR

I was very impressed with the customer service when I signed up for Choice Home Warranty. It is not a high pressure sales pitch and the agent was very friendly and knowledgeable.

5 years ago

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Cordova Geneseo, IL

First experience not so good. They would not cover expensive thermostat that went bad. Second experience better so far. Dishwasher broken, prompt service call , problem found part ordered. Sounds like repair will be covered.

5 years ago

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Lori B Morristown, TN

It was easy to request a technician. The response time was good for someone to come to the house. He was professional and knowledgeable. We didn’t have to search for a company to call which is often difficult.

5 years ago

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Kia R Cooper Philadelphia, PA

My heat wasn't coming on and I am so thankful for CHOICE HOME WARRANTY!!! Choice got a technician scheduled and sent to my home with 48hours. I have heat now and this was such a much needed expense as a home owner.

5 years ago

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Henry Pardo Jr Thonotosassa, FL

Purchased two Choice Home Warranty five year contacts for both properties. Rate: $2275 + $1750 = $4025. Service Call Fee: $45. Coverage Plan: Total Plan. Have only used one contract for a Above the Stove Microwave which discontinued heating. Filed claim. Paid technician $45 for Service Call. Microwave repaired and worked for just over a month. Discontinued working again. Had to file another claim. Pay again $45 Service call because was not within 30 days. Technician determined Microwave could not be repaired and needed replacement. Choice Home Warranty paid us a check $330.00 to help replace it. Built in Cabinet Microwave and Installation from Lowe’s cost us a lot more. Other home have not been so fortunate. Have had issues with Choice Home Warranty not wanting to cover repair or replacement of Hot Water Heater, Refrigerator and Garbage Disposal. Am unhappy with Choice Home Warranty and regret purchasing contracts!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Nov. 2nd, 2020

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Elena Pucossi Spring, TX

Choice provides quick response for the claims. The techs are attentive and most of the time accommodating. Sometimes the wait for an appointment is longer than appreciated, but companies work with you to adjust the timeline. Overall, happy with the coverage.

5 years ago

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Cathie Taylor Bullhead City, AZ

I called Choice Home Warranty, for a repair on a garbage disposal. I received a response, quickly from Choice, and Pruitts Plumbing LLC, and within a few days the repair was completed.

5 years ago Edited September 14, 2021

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Peter Chvala Kennesaw, GA

I have already rated this experience once and I stick by my comments. The rep was quick to determine the cause of my problem, however, the damaged part was my $100 programmable thermostat. My replacement thermostat was no where near comparable to the one that I lost and so I am very disappointed that my unit was not repaired to its original programmable working condition.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 2nd, 2020

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Dennis McClure Whitney, TX

The sales person Elliott was very courteous and informative. I will review again when I make a service request. That is the determining factor for rating your company's service.

5 years ago

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gary gillespie Indianapolis, IN

Jason did a great job of stopping the leak. I recommended him again to fix the ceiling but we both agreed that you need to hire someone who can patch and match the ceiling pattern and repaint the whole ceiling!

5 years ago

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Maureen Whorley ,

They will fix things but when it comes to replacing they will look for a loophole to get out of replacing the appliances. I have been down this rabbit hole before with my a/c. Now it is my dishwasher they say they will replace but insult me first with a lowball offer to fix it myself. This is very bad for business and customer suffers their decisions. Customers beware!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 28th, 2020

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Kevin Curran ,

I was happy with how fast they got someone out to take care of the problem. I was not happy that it still cost me $400 dollars for them to replace my water heater when I could have gone to home depot or lowes and bought one for that same price. The warranty was purchased to help prevent that kind of out of pocket cost and not to have to come up with money for those kind of repairs.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 27th, 2020

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Mohamed Najjar Allen, TX

My appointment was scheduled between 11-3 (no show or call or anything) At 4 I called the tech he said maybe 5. ( no show yet) At 7 i called the warranty company to explain to them what happened and that the need to cover the deductible because they over booked she said “thats not gonna happen” . The tech showed up at 830.when i asked him why are you running so late. He said ask home choice the over booked us. Anyways, this is my first claim and if this happens again. I will cancel my policy. I am not going to waste my day waiting on your tech again.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 26th, 2020

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Shirley Randle-Pruitt Calumet City, IL

Contract is misleading. CHW doesn't replace new appliances regardless of age, as stated in contract book; but instead they give little money to help pay for new. My GE double door with water and ice maker, along with other bells and whistles stopped working. They chose not to repair and wanted to offer $389.12 to replace! They did replace my brand name water heater with a generic brand name one and it went out 3 years later! Just like auto maintenance insurance, CHW is MIA when you need them to step up to the plate. By the way, I did find another frig to replace my old one but i had to put up over half over what CHW is paying out! Lord, help us consumers who don't have extra money lying around when things break down, but pay home warranty insurance with hopes and prayers they will pay the claim in honesty

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 26th, 2020

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william baskett Lithia, FL

Simon was efficient, polite, and to the point. Overall good experience. I am eager to see how the relationship will go, as I have had struggles with the Customer experience with AHS; looking forward to a fresh start.

5 years ago

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David Gregory Crystal Lake, IL

Almost 3 weeks after buying a house we had a plumbing issue. I called on a Sunday afternoon, explained the issue, and a plumber was out the next morning at 8am and fixed the issue.

5 years ago

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Carroll Crowley Brandon, MS

I’ve used Home Warrenty twice. Each time they responded quickly and the repairmen have been great. I don’t have to worry about finding someone to repair my appliances or have a big bill.

5 years ago

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Hermine Williams Bowie, MD

Michael was great, on beat was able to address my needs efficiently and prompt. He also provided me with his direct contact so that if I had any additional questions, concerns and needs. Top Notch Customer Service.

5 years ago

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Jutta Bertelsen Fort Worth, TX

Our Airconditioner went out on Friday and I didnt like that I couldn't get in touch wityou over the weekend and they couldn't come till Thursday. With 95 degress in Texas that is tough, But the company that fixed it were great.

5 years ago

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Jerry Orange Park, FL

I have just recently joined the choice home warranty plan so my experience is limited but I can say that customer representation was great! I will be capable of answering more precisely once I request service.

5 years ago

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Anita Henry Woodbridge, VA

The experience was good, I received much info of what to expect in such a short length of time from CHW rep, and so I’m looking forward to them meeting my homeowner needs the future, thank you Michelle

5 years ago

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Ron Manske Roscoe, IL

Choice gives me the piece of mind knowing that the major appliances are covered. They can be picky about some things regarding coverage. They will cover the washer motor but not the drum drive. They will cover the compressor on the refrigerator but not the ice maker.

5 years ago

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Basil48 Clifton, NJ

Whie this is a well-known firm; it has issues with the subs it has on file. Most are very small operations, with limited staff, especially ones with experience. In this regard, it may take a while to get a "technician" on site. Sometimes CHW will try and make the repair seem due to negligence, rust, etc., rather than just making the repairs. On the plus, they will give a multi-year discount and also discount the service call fee.

5 years ago Edited July 6, 2022

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ron hartwell Haysville, KS

My realtor recommended Choice. I can understand why. I would give the company a10. The only reason I say 10 is because that is the highest rating. It really should a 20 out of a rating of 10. Choice is the best of the best

5 years ago

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Stacey Gill Columbus, OH

The only thing I liked about Choice Home Warranty was the company that they used to replace our electrical panel in our house which was Dr. Circuits Electrical. They did excellent work and were very professional and respectful. And what I didn't like was the money I had to pay out of pocket to get the job done. I feel as if I'm paying for a covered service it should be covered without me having to pay an out of pocket expense other than the fee for the technician to come out.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 15th, 2020

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Mike M Round Lake, IL

I have called several time regarding the 4 appliance that need repairs . I am still waiting to get a call back on 2 of the appliances . this is now going on for several weeks . they even sent me a email; saying to get my own tecnitican to do the repairs and pay them . send them the repair bill along with the paper work and pictures and they will refund my money in up to 30 days . this is not what I signed up for . I just want you to do your job for what I paid for .

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Debbie Brown Grayson, GA

My refrigerator was giving me problems and Choice Warranty responded in less than 24 hours. They set an appointment for the repair tech to come to my house and repair the problem.

5 years ago

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Jeanette Carlson Mauston, WI

I had issues before the last two service requests. The last 2 service guys were great. quick, polite, no mess. I did pay extra for roof coverage and when I filed a claim it took from April 2020 till now, October 2020 to find out CHOICE does not cover metal roofs. still waiting for my refund.

5 years ago

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Marsha Daniel Jackson, LA

We spent time comparing home warranty companies beforE we choose Choice Home Warranty. Greg did an excellent job explaining the different plans so we could get the most suited plan for our needs — and at a good rate!

5 years ago

Choice Home Warranty Reviews