Choice Home Warranty: Read 46,189 User Reviews From Real Homeowners

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Frank Rubio

Service to obtain a simple report was and is an impossible task with Choice. They send me to the vendor which unfortunately is unable to do the same via a PDF. The report according to them was a very simple text box with no real information. So unhappy.

6 months ago

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vicente cardelle

I had Sears home warranty ,i never expected Choci Home Warranty to be better than Sear's,,,,,, I waas wrong

6 months ago Edited June 5, 2025

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Robert Porter

They don’t want to help you. Just find out ways to say no. Worst customer service ever. They didn’t have an LG certified tech and told me to go find one. LG won’t honor warranty parts requests from non LG certified techs so the tech Choice Warranty sent me just told me I was screwed.

6 months ago Edited June 18, 2025

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Brian Hunt

Do not use this company. All they do is deny claims. Sell you a bill of goods decisions are final no need to protest. They do not listen and flat out tell you claim denied. Would give them no stars but have t give them one to leave comments

6 months ago

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Chetan Desai

Bad coverage. Find loop holes to not cover some Items. Like door bell. My refrigerator and microwave got bad. They offered 50% of the value stating they are 10 yr old. Had to pay $200 install for microwave for over the top at my expense.

6 months ago

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Bhalchandra

Excellent customer service. Have best repair companies and technician who do parfact repair or service in timely matter

6 months ago

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John Laya

Choice Home Warranty is really fast on finding technicians to get the stuff done. Would recommend them to anyone

8 months ago

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James Riggins

Tech did an amazing job. Showed up within a timely manner. Only improvement is the wait time between assigning a tech to the job.

8 months ago

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Michelle Brown

Every time there is a claim. They find a loop hold to get out of coverage or low ball the claim. Leaving you with either the entire burden of the price of claim out of pocket. This defeats the purpose of getting the warranty.

8 months ago

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Chris Scharff

Wouldn’t pay for more than a half hour for one AC technician to diagnose a complex issue. In my first claim they were unable to find a technician at all. Having this warranty is doubling the expense of repairing our air conditioner. It may have value, but not in my area. I regret signing up and will cancel.

8 months ago

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Verified Customer

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Pat

Been a customer for almost year. Took care of washing machine problem promptly with no hassle.

8 months ago

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Leon Rosenberg and Matan Gutwaks

Excellent service. Reply from Choice within an hour and service within 1-2 days. Totally worth it.

1 year ago

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Darrell

My claims were approved and completed efficiently. It helps save on expenses not expected.

1 year ago

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Verified Customer

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Lola

Love the techs n their professionalism... Hated that there was a mix up with scheduling

1 year ago

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Liwei Yan

They did an awesome job. If they could cover the whole expense that would be great.

1 year ago

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Verified Customer

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Gale

responsiveness, good customer service, like the companies that were assigned to my claims.

1 year ago

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Fred

Bought to cover specific items unique to country living and have been denied on a few obvious valid claims costing me money in the $1000s of dollars.

1 year ago

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Verified Customer

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Cheryl (Hardy) Dillin

The problem on my fridge claim has not been addressed and no one followed up with me within 48 hours as promised. Based on this experience, I wouldn’t recommend it at all.

1 year ago

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Verified Customer

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John Jones

On my 2nd 5 year contract. I've been very happy overs all. Only had Zone time CHW did not come thru

1 year ago

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Verified Customer

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Sandra Nelson

I like my warranty on all my appliances they do and excellent job thank very much

1 year ago

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Verified Customer

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Frank

Service was almost non existent. Never kept in touch. Never sent a technician and when I called after two weeks, told to contact my own service provider. Seems that in Rual areas they provide not help.

1 year ago

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Verified Customer

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Jason

So far so good! 2 requests for service and 2 successful repairs. I have zero complaints or concerns

1 year ago

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Verified Customer

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Edwadda

the service work was good everytime. need to be a little bit sooner on finding a service person

1 year ago

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Verified Customer

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Michael

This was best service, a very professional and pleasant service man. I am happy issue was done .

1 year ago

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Verified Customer

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Nina

Waiting over two months for a service technician and canceling appointments multiple times without my input or a phone call. I would never recommend Choice Home Warranty. Terrible customer service!

1 year ago

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Verified Customer

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Christopher Byrd

The claim on my plumbing repairs is going horrible. The plumber is very unprofessional and not responsible. The case managers are not working with me in regards to my claim. Very disappointed in this experience.

1 year ago

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Verified Customer

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Alfred

I was happy with first issue which replacement furnace water pump. For the second claim the GE Technician could not duplicate microwave issue so I will have to replace it at my expense ($200).

1 year ago

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Verified Customer

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Alex

Over the years I have noticed that it takes longer now to find a qualified technician, so wait times are longer.

1 year ago

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Verified Customer

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Julie

It is a sense of relief having Choice Home. As soon as something happens I will call them.

1 year ago

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Verified Customer

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Kathy

I have only made one claim but was very satisfied with the company and repairman.

1 year ago

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Verified Customer

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Robert

Easy to place a service call. Person who assists with my call is friendly and helpful

1 year ago

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Verified Customer

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Faith Tomlin

I liked the fact that I don't have to search for a repairman. They do it for me.

1 year ago

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Verified Customer

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Zero Box 65

Service was prompt and professional. The service technician took the time to explain everything.

1 year ago

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Verified Customer

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Regina and Gerald Windland

Easy to communicate with, fast reply with the appointment information. Very easy process.

1 year ago

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Verified Customer

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Ana

Service calls are scheduled right away, friendly customer service, and expert technicians.

1 year ago Edited June 5, 2025

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Verified Customer

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D Maze

Having to pay for an installation of any product was insane to me. They would pay for the product, but you were responsible for the install.

1 year ago Edited November 27, 2024

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Verified Customer

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Thomas Maddox

Good company. I have used then several times. Only had one issue . Otherwise no complaints. Easy to file a claim

1 year ago

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Verified Customer

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William Gardiner

I wish I had never bought your product. CHW is quick on the sales , but slow on the repairs. Dishwasher could not be repaired . A check was sent for $250. The cheapest dishwasher at Lowe’s was $300

1 year ago

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Verified Customer

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Carol

I've purchased CHW for multiple years now and have not had one bit of concern or issues.

1 year ago

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Verified Customer

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Teresa

Very satisfied with the service it was easy to place a claim and prompt schedule service

1 year ago

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Verified Customer

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Ricardo

Got right, no more problems so far with the dishwasher. I hope it doesn’t break down again

1 year ago

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Verified Customer

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Roger

Choice Home Warranty is very reliable. They took care of my refrigerator quickly.

1 year ago

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Verified Customer

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Vic

So far so good. An excellent technician was sent out to fix dishwasher problem. Irvin did good,

1 year ago

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Verified Customer

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Charlene

Reporting a covered service is, very simple. And their service employees are great and thorough. Good Job

1 year ago

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Verified Customer

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Leeoma

Filed to claims dryer still not working properly. Stove service to weeks later firer dept came carbon monoxide in house. You requested another 85.00. I am requesting service be canceled .

1 year ago

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Verified Customer

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Jen

Having to wait a month to get rebate for a new washing machine. Just not right. And our water heater had issues and waiting weeks to get part. Just not right

1 year ago

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Verified Customer

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WARNELL RHETT

Promptness and professionalism. Knowledgeable of service contractors and courteous professional.

1 year ago

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Verified Customer

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Scott Barden

So far not impressed with how long it takes to get things fixed. .. I do love the idea of it my furnace broke down about a week ago still have no clue when someone is coming

1 year ago

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Verified Customer

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Ellen Forsberg

I have only needed help one time, with a plumbing issue, and it was handled promptly.

1 year ago

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Verified Customer

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Marilyn

The length of time it took to resolve the claim was about a month which seemed to be extensive in my opinion.

1 year ago

Choice Home Warranty Reviews