Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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Sherri T Manahawkin, NJ

I had a problem with my hot water heater and they took care of it for me. Now I have a problem with my dryer and I look forward to the same help. Thank you

1 year ago

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Teresa Kidd Maryville, TN

Choice will rarely if ever replace if they can repair. Even on some the inf that is over 15 years old. And then when they do say they will replace because it can’t be repaired, they give you extremely insufficient funds to buy a new one

1 year ago

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george lepage Goose Creek, SC

The sales person who signed me up lied, my dishwasher just died any you all are just giving me wholesale to buy a new one, i was told your company would replace with the same or better. I was with american home shield for over 10 years and was never lied too. What you all are giving me is about half of what it will cost to replace, not good business.

1 year ago

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Larry E Swafford Katy, TX

We can highly qualified and friendly people to come out and get us running. We are older people and can't do so many of the things that we used to be able to do.

1 year ago

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Jeremy Meade Swedesboro, NJ

I submitted a claim online for my garage door spring. I was told to call and talk to someone. When I did that the message said someone would call me back. I missed the call. Instead of calling me back later or asking to call back my claim was denied on the spot. I found that out by an email. I called back within 2 minutes of the missed call to have HORRIBLE customer service and zero resolution. When I asked to speak.a supervisor I was informed they all left 5 minutes prior to me asking for one. ANY OTHER WARRANTY COMPANY HAS TO BE BETTER. DO NOT SPEND YOUR MONEY WITH CHOICE HOME WARRANTY. HORRIBLE

1 year ago

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Fawaz Atchoo Irving, TX

Easy form to fill out to submit a claim. Enough communication to let me know the status of the claim. I would have liked the technician to be scheduled sooner but I realize workers are in short supply.

1 year ago

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LS Albertville, AL

Had a home warranty that covered plumbing/leaks in the house. Had a leak in the basement and Choice Warranty denied the claim stating a paragraph in the agreement states claims that have leaks outside the foundation are not covered. I sent them pictures clearly showing them that the leak was in the basement from the ceiling which has a floor above it, not outside. I set up an appeal which was three days later and without considering any of the information, they stated it was still denied. When I asked how they could deny it stating that it was outside and the leak was clearly inside, they stated it had been determined it was denied and there wasn't anything I could do. She couldn't get me off the phone quick enough, their appeal process is worthless as well as their service and commitment, or lack thereof. Before she could get off the phone, I canceled my agreement and am awaiting my prorated payment for the remaining term of the agreement. It appears they can make denials quickly and let your leak cause additional damage before the appeal can be scheduled, but refunding your money doesn't seem to be a priority with them as was getting my business, denying a legit claim and scheduling / actually reviewing the case in the so call appeals process. BUYER BEWARE!! Stay away from them unless you want to just give them money until you need them and then they will walk away from your agreement and be content with the money they got from you and not return it in good faith for paying your claim.

1 year ago

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Charlene Moss Richmond, VA

Our service representative Jamal K was fantastic! Knowledgeable and very detailed and patient. Because of him I HIGHLY recommend Choice Home Warranty.

1 year ago

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Donald Reinier Bettendorf, IA

Technician is very straightforward and honest. He stayed here working on my unit until 11:30pm unfortunately it still isn’t working but that is not his fault.

1 year ago

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Gail McKinney North Richland Hills, TX

This rating is Relative to HW industry. Rarely are customers fairly compensated when appliances have to be replaced. Choice is no exception to this, although they were more professional than others.

1 year ago

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Mark Santa Rosa Beach, FL

I do not have to wait too long to speak with a live person. But communication between your company and provider you send is very poor. Secondly, I do not feel comfortable of what my expenses are going to be and if I ask the provider of the service they can not help because they don't have a copy of what is sent to me.

1 year ago

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Neil Spring, TX

The biggest problem with Choice Home Warranty is their timeliness. Our upstairs Air Conditioning went out and we didn't get a technician here for 3 days! That might be OK if you live northern part of the country, but here in Texas with outside temperatures on the upper 90's, that is simply not acceptable!

1 year ago

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Linda Guy Exmore, VA

Jake from Pungo Appliance Repair has been awesome, even though he did not come out to service my rangee. He either answered my call or promptly returned it.

1 year ago

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Conrado Rosales Livermore, CA

Disappointed with the overall 1st claim experience i have with Choice Insurance. My washer went down, filed a claim, a technician was assigned within 24hrs which is great however he showed up late, beyond the 4hr window. He assessed it to be replaced instead of repair. Choice reach out through email and offered Lowes e-gift card with amount of $343 in-liue of replacement. I checked Lowes website and cheapest washer they have (comparable to my old washer is $498 +tax so i called customer service to escalate my claim to a case manager. After a day, a case manager was assigned and reach out to me through email with her contact info. I immediately called her but was busy and was answered by a different case manager that claimed he is the same level as my original case manager and i can discuss with him my case. I explained to him that I don’t agree with the amount offered and seeking help if he can do something to increase the amount. He explained that he cannot do anything and that he thinks that the amount is fair. He further explained that the amount is based from wholesale amount of the equivalent model which is typically lower than retail amount. I then mentioned since i don’t have access to the wholesale price, can Choice procure the washer instead rather than me buying it at a retail price. The answer is again No, they cannot do that. At that point i felt there is no else i can do except accept the offer unwillingly. So overall i would say my experience with Choice is disappointing and felt i was scammed.

1 year ago

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Mylene King of Prussia, PA

I like if they can assign the technician right away to go to your house I don’t like it when sometimes you need to pay extra for the parts that is not covered

1 year ago

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Arvind Desai Baltimore, MD

immediate response to the claim, technician made extra effort to come before scheduled service date; technician completed the service to our satisfaction.

1 year ago Edited January 10, 2024

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Brian Griffith Myrtle Beach, SC

We bought a house and we purchased a Choice Home Warranty service. 16 months later and after renewing our agreement, the water went bad and CHW denied the water heater replacement due to it being an 80 gal heater. Looking at the agreement, water heater was included. However, looking at website fine print, they exclude and do not cover water heater over 75gals. I appealed asked them to replace it with a 75 or smaller and they still denied. Flat out will not pay anything out if the original one exceeds 75gals. What a waste for us to pay $1400.00 or more over 2 years on this warranty especially when we haven't turn in a claim until now.

1 year ago

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Goldie Asmo Las Vegas, NV

I was very satisfied with the service I received from Choice Home Warranty recently. They are always on time and ready to go to work on the problem I requested them for.

1 year ago

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Fred Haberman

Working with Joseph was an absolute pleasure! Answered all my questions and made me feel very comfortable switching from American Home Shield. Excellent job Joseph!!

1 year ago

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Dennis Tucker Kuna, ID

Home warranties are great! I've had others in the past that delivered great service. A home warranty with Choice is worthless. Why? Because they are really terrible at delivering what they say they will deliver. For example, I 've been with Choice Home Warranty for 3 years and until now I have never filed a claim. Eight days ago I filed a claim for air conditioner repair. After calling almost daily and getting nothing but someone who does not necessarily speak my language very well promising a good result, I have seen no one coming to repair my air conditioner. I did see that the BBB (Better Business Bureau) recommends staying away from Choice and the Attorney General of Arizona has sued Choice. My personal opinon for Choice Home Warranty is that it is a blight on the business world and should be avoided.

1 year ago

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Dennis Dos Santos Mission, TX

The e-gift card takes up to 30 days to receive from only one retailer (Lowe’s) is something that needs to change. An e-gift card should take up to 3 days not 30 days. The customer should have other retail options including a direct deposit into a bank account.

1 year ago

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Jim Lomiento Boynton Beach, FL

The service that I received from Mike Check Appliance Repair Service was first class, Mike identified the problem immediately and corrected my problem. 5 out of 5 stars!!!!!

1 year ago

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Kimberly Wilson Columbia, SC

The lack of service is appalling. We placed a claim and had to wait almost 1 month for resolution for our A/C problem. We didn’t even get escalation until we threatened to withdraw services. We had to constantly call customer service for updates instead of Choice being proactive from the start. Very disappointing because we never had this issue in the past!

1 year ago

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1st AME Admin Secretary Rev.Radford Kansas City, KS

The time it took to locate a plumber was extremely long. Now I wonder how long it will take to allow the plumber to replace the faucet. Mean while water is running not dripping. I must run up and down stairs just to flush the toiletto shut the water off or allow the water to run.

1 year ago

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Eric Tidwell

Do not purchase Choice Home Warranty!!!. Repeat, Do not purchase Choice Home Warranty I placed a claim for a dishwasher in May 13 2023. I was lied to numerous times when I called Choice support, that the claim would be processed in 5-7 business days. The claim took 4 weeks to process. At that time, I was offered a buyout (Lowes credit) because the dishwasher part could not be replaced. The buyout amount was $400 less than a cost of the replacement dishwasher. Choice does not cover the cost of the dishwasher delivery and the cost of removing the old dishwasher. The Choice Support rep do not know their own policy and claim coverage and they are unable to tell you about the additional cost not covered by the policy. Horrible customer service.

1 year ago

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Christine Shriver Bradenton, FL

He was quick which was good but I had to ask him to explain what he found wrong and what part he replaced...I believe he should have been willing to explain everything to me without me having to ask.

1 year ago

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D.Taylor Eagle Lake, TX

....there's not much to like about this company....You would think that after replacing the same parts on the same refrigerator, they would get a clue. But they just used a different tactic. Blame it on the manufacture. and after that is exhausted, go back to plan a... replace the parts again... over that last year and a half, Choice has sent people to my home over 12 times. ( @$85 a pop) to work on the same refrigerator. With the same problem..... and half the time denied the claim....

1 year ago

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Robin Burgess

Quick call back after ticket put in and was able o come same day. Was professional and courteous. Repair made quickly and completely. Highly recommended.

1 year ago Edited October 23, 2023

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Victor Manriquez TX

Our tech that came out the first time in april was in and and out in 15 minutes. No real diagnosis. Fast forward to 5/29 same problem. New tech came in and took time to dignose the problem. Figured out some issue and once again the one of the parts ordered was not approved and when he come back in 10 days later if its the part that was not approved that was the problem i will have to wait more time. I will be out 18plus days without a refrigerator and maybe more because you wouldn't approve a part. At this point i hope that it fixed on his next vist othwise your methodology on how things get fixed or approved is unacceptable considering how monthly rates and deductibles go up and service on appliances only happens through 3rd party services that dont get approval onnparts so they can do their job.

1 year ago

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JT Moreno Valley, CA

Very fast response to our claim request. My husband and I were very impressed with the service provided. We are very satisfied with the purchase of our home warranty.

1 year ago

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Dennis Carpenter Winston-Salem, NC

We have been waiting for WEEKS for a resolution on how to accomplish repair/replacement of our AC unit which failed in early June. it is now July 26th. Both other claims have been dealt with in a timely manner.

1 year ago Edited July 26, 2023

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Alvin Orange Park, FL

My first experience was terrible with the rookie I talked to when trying to turn on a request for a plumber. Finally after about an hour snd bring transferd one one person to another and trying to explain what I needed to people who couldn’t speak good English or a computer I finally got help from someone who understood what I needed and got my service set up. The first person I talked to I guess took the order but hung up on me. I didn’t know if she got it done or not. The company you sent out was very good. They contacted me snd set up a time to coke out. They had a time come up that day and called to see if wanted them to come. Of course I said yes please. I hated to have yo wait till Friday, which was a couple of days away. The plumber got her fixed my problem in a very timely manner and was very polite and knowledgeable. Your people could take lessons from the plumbing company on how to treat or interact with customers. So F for your representatives and A+ for the plumbing company.

1 year ago

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William Hawkins Colorado Springs, CO

Choice Home Warranty was easy to work with and the plumber that came out for the repair was punctual, friendly, and knowledgeable. Everything is working well now.

1 year ago

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Stewart Isman Myerstown, PA

Filed claim online. Heard from the technician very promptly. Set an appointment and technician inspected and then and to replace the broken component.

1 year ago

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Karen Thurston Alachua, FL

The technician was prompt, knowledgeable, and professional. No complaints with him. The outcome was that we need a new microwave. The downside is that we have to wait up to a month for the ecard from Lowe's to replace the unit. Totally unsatisfactory. Very disappointed.

1 year ago

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Carolyn Spain Pinson, AL

The young man that came out was very courteous. He knew exactly what he was doing. The service was prompt. As a realtor I will recommend this warranty

1 year ago

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Betty Slydell Jacksonville, FL

Michele S was very knowledgeable, kind and patient with me, I asked al lot of questions which she answered. I made the right choice with (Choice Home Warranty.

1 year ago

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Vicki Phillips

had no one locally (within 100 mi) to do any of the work I needed. Called in a dishwasher repair, was told for 3 days that my appt was in 3days, 2 days, 1day then on the day of the appt no one showed and I learned by calling the people handling the appt that they didn't service my areas. An earlier appt about a ac compressor not working took a couple days before they they said they had no one to come we said we would contact the company who had been maintaining it. Choice kept indicating they needed more info/pictures after what they wanted was sent and the told us they needed to know exactly why it needed replacing. Old age (being over 27 years old) and not being able to start it automatically or manually wasn't enough. After over 2 wks. we said cancel the policy. I have had home warranties for since 1984 and am a real estate agent, and Choice is the worst home warranty I have ever come across in 39 years. I would not recommend them to anyone and will not hesitate to warn my clients about the their inabilities to make repairs and the fact that according to my heating & air guy, have the worst payout of any home warranty company the heating & air company has ever dealt with! It also took me 3 hours to get my warranty cancelled with them telling me I didn't understand how home warranty companies worked. I have used them for 39 years, had A/C units replaced, dishwashers, varieties of repairs on my appliances, plumbing and electrical repairs - told them I probably know more how the worked the the young person I was talking to. Finally go it cancelled but still haven't gotten my refund of my remaining contract - that could be another issue. We will see. They told me it would take 30 days for that.

1 year ago Edited June 16, 2023

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SHERIE PEARSALL Athens, TN

This is the second time Choice has been unable to source a contractor for a covered claim. My last claim was closed without the needed work being completed due to an initial rude contractor then a second who caused damage in my home. I ultimately sourced my own contractor and paid out of pocket to complete the work, I won’t be renewing in 2024 when my contract expires.

1 year ago

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Victor Verhovshek Norman, OK

After submitting my claim it took their contractor 5 days to show up and then it took him another 4 days and at that point he still has not submitted his diagnostic to Chooce to review, and at that polyhedra would not answer my calls or answer Choice calls to him, still waiting for decision after a week and a half for repairs. If you think you need quick service don’t bother using Choice, they have sorry contractors that don’t care, this is my third request on different claims in the last three years and they have not repaired anything to this point. If there was a ratings lower then one I would’ve checked that box. Don’t waste your money!!!!!

1 year ago

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Eddie Goodwin Panama City Beach, FL

First negative experience with Choice but discussed the issues with my dishwasher with them. They do not have the customer in mind when trying to fix a 7 year old appliance with multiple problems but all centered around a customer safety issue with latch that had been previously replaced a year ago by them. No water leakage , dishes not drying, not cleaning, water linkage on floor daily, etc. Instead of replacing the old unit with all these issues and ignoring customer safety on latch they now have chosen to replace all faulty parts 4 or more now on order. Repair tech latch will reoccur again and not sure about the total expense of all these parts that was dropped shipped to my condo plus installation by tech the 2nd time. Advised company again and again if latch is a reoccurring and new part replaced again it doesn't matter about all these other parts ordered in a unit that old. They chose to ignore safety instead keep trying to patc h up a dishwasher this old. Makes no sense! Now we have been waiting 2 weeks for part and still mo resolution or communication as parts drop ship to our home. When I questioned companies response was "it's not your money" let us do our job. Poor customer service skills and no regard to customer being without a functional dishwasher this long and no regard to safety of falling dishwasher door constantly and creating a safety risk. Doesn't seem to matter to do the right thing and insure this will never happen again. It sure isn't the money issue either as you could have replaced the unit after 7 years and been cheaper and avoided all these safety concerns and issues and had a resolve in a few days vs. weeks as it now has been!

1 year ago Edited January 10, 2024

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Mike Kelso Franklin, TN

I recently purchased a home warranty because my appliances are getting old. Why else do you buy a home warranty. I filed a claim with CHW when my HVAC started giving me issues, and it was denied due to pre-existing conditions (i.e. they said that the line to the compressor was rusty and caused a leak in the system and that it must have happened before I got my warranty). There is no visible rust and the pictures that I sent for the claim verified that. They never sent anyone to inspect the appliance either before or after the claim. However, their policy is written so that they can deny any claim they want by invoking the "pre-existing condition" clause. Be forewarned that this company is in the business of collecting monthly fees; not honoring their warranty for your claims.

1 year ago

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Mark Boston, MA

Rep at Choice lied to me about contacting a repair company. She (choice rep), put me on hold to call the repair company, being I had taken time off work for the “repair window”, that was an hour past. She came back on the line and said that the company wasn’t answering her calls. I immediately called the repair company and was told they DID NOT even have a repair order from choice and it’s not the first time it’s happened…

1 year ago Edited January 10, 2024

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Sistah-talk After Dark Hampton, VA

I am extremely happy with the results. The technician was very knowledgeable. He fixed a problem that others couldn't or wanted to charge exurban amounts to do. Thank you

1 year ago

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Tigi Tang Dallas, TX

On May 5th, I filed claim #197302761 for my AC unit, which stopped blowing cold air. A technician from 72 Degrees Services visited on May 8th and determined that the AC unit needed to be replaced. Choice Home Warranty approved the replacement of the condenser on May 9th, but I was informed that I would be responsible for paying $596.25 for the evaporator coils. Additionally, due to that I have a R22 refrigerant unit, they stated that an upgrade to a newer system would be required, at an additional cost of $1760 since R22 units are no longer manufactured. When I contacted the technician to request a breakdown of the costs, their response was both rude and unprofessional. They refused to provide the information and abruptly ended the call. Not only that, I found out that the technician left the condenser panel open. Didn't even bother to close it. Despite my numerous attempts, I was unable to reach them. Frustrated, I contacted Choice Home Warranty to request a cost breakdown, but they explained that they did not have access to the information at that time. Consequently, they escalated the claim to a case manager on May 12th. Finally, on May 18th, I had a conversation with the assigned case manager, Dielliavissia S. She assured me that she would obtain an itemized cost list and arrange for the technician to come back and close the condenser panel. However, as of May 24th, no progress has been made in obtaining the breakdown or resolving the open panel issue. I am extremely disappointed with the lack of action and follow-through. Furthermore, when I requested that another company be assigned to address the issue, considering my negative experience with the technician from 72 Degrees Services, my request was unfortunately denied. Moreover, prior to purchasing the policy, Choice Home Warranty explicitly assured me that they would replace my AC unit in the event of a malfunction. However, they now insist that, due to the age of my unit, I am required to pay $2,356.25 for a replacement, which I find to be an unreasonable amount. It is disheartening that if I bought a product ten years ago and it breaks, with the same model no longer available, I should be expected to shoulder half of the replacement cost. This raises the question of the purpose of buying a warranty if they initially promised a complete replacement of the air conditioning system. Learn from my experience, and stay away from them!!!

1 year ago

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Kim L122 Baltimore, MD

Let me start with saying the rating has nothing to do with Haywood the technician that fixed my electric range. The low rating has to do with Choice Home & how they handled my service appt. My appt was 4-10-23. I followed the appt all day showing the tech would be there after 3. Mind you the appt was from 8-5, so I had to be in the house all day. Finally, it's 3pm and the info said I was next. Next thing I know I get an email that my appt was cancelled. I was livid. I waited all day, and followed along where I was on the list. I get a call from Choice Home to reschedule the appt. I spoke to Britney, and she couldn't give me any info on why the appt was cancelled at the last minute. The appt was rescheduled for 4-14-23 and again between 8a-5p. Fortunately the tech arrived at 8am. The technician was Haywood, and he was awesome. I did voice my displeasure of how the appt was handled on Tuesday 4-10-2023. He even apologized for it. He was very thorough, and very professional, and once he saw what the issue was, he was able to get it repaired. He even went out of his way to drive to another place to pick up the part since th4e local dealer didn't have the part to not have me have to go more time without being to use my oven. HE is the only reason I didn't cancel my warranty seeing that I was still very pissed off at how everything was handled on 4-10-2023 my original appt date. Cancelling the appt at the last hour, and not having a reason as to why was horrible, and a horrible way to do business. Again, you need to thank Haywood that I didn't cancel my warranty.

1 year ago

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Paulette San Pedro, CA

I liked that they came out when they said they would. They ordered the part and returned when the part came. Very pleased with Choice Home Warranty Paulette Harwood

1 year ago

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Nancy taylor Macon, GA

I submitted a claim for AC after it had been running longer than normal, and the temp wasn't changing much. Only one degree cooler overnight. In Georgia. In summer. Two days went by without any appointment, the end of the 3rd day I got an appointment FOR 10 DAYS LATER! So I asked if I had to run it 24/7 for 10 more days, and they said if we tried to check with another vendor, we'd "have to start the process all over again.". Unacceptable, and incredibly inefficient process. Why not reach out to local vendors, and WHEN you get availability dates, THEN secure the earliest appointment???? I have called again, and was told the technician would call me..... it's been two more days, and no one has reached out. I will NOT be renewing.

1 year ago

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Sue Roberts-Parks Hixson, TN

On refrigerator thatvwent out, Choice said they would pay Choices price they could get. But, when we try to buy a replacement, our price is much higher. That is not right! On my neighbors air conditioner, fins were bent...denied. On my daughter's unit went out...denied. The company that you sent disagreed,. When I called them they said they were DONE with Choice and quit. Garage door opener, repairman came, called in and talked to Choice, fixed it, left and then Choice denied. WHAT? Called the company and they said Don't worry. We won't charge you, he had the parts on the truck. CHOICE DENIES EVERYTHING. We are about to drop them. Not good.

1 year ago Edited June 7, 2023

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Raymond Fisher Douglasville, GA

Preston, was polite, professional and knowledgeable. He made sure to explain and answer any questions we had, and took the time to ensure we were completely satisfied before he left.

1 year ago

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