Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Jackie Henderson, NV

Benny was a pleasure to work with on the phone. He was very helpful in explaining the details to me. I actually signed up for the three year plan because I’m so tired of the run around with AHS.

2 years ago

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Joyce Mizell Hays, KS

We do not like being without hot water for 24 hours. My husband has cancer and we must have hot water for cleaning of hands and body parts all the time. At 3pm when I reported this problem there was still time to call a plumber. Now it is 5:30 p m and no plumber found!!!!!!!! Yes I am a paying customer and have buyers remorse everytime I call you! Perhaps saving 50 monthly would be wiser!

2 years ago

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Thomas J Wade Boardman, OR

Great for the money if you get the right repairman the 1st time. One time I got a repairman that did not what he was doing it had to be fixed ASAP because it was a plumbing problem, so I hired my own plumber.

2 years ago Edited January 10, 2024

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Ronna Robina Las Vegas, NV

Phil was so easy to work with and helped explain the benefits. I was able to understand and grasp more than I can ever with my last warranty company. Will be referring him to my friends and family.

2 years ago

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Jim Lorton, VA

The ease in getting assistance when you’re facing a crisis at your end. All of the moving parts associated with the Choice Process are easy to navigate and the fast results are reassuring!

2 years ago

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Charlene O'Fallon, IL

A very aggressive recruiter call me and talked me in to signing up with a warranty with CHW. He said they would replace very old appliances. I called them to repair my dish washer, and pointed out all of rust and dents. They did not replace the dishwasher because it still works. All of my appliances are very old, rusty. I will not call CHW again. I plan to request the remainder of my warranty to be cancelled. By reading other reviews I see many others are having similar issues. I have seen some people have had a good experience with them, but that has not beeen the case for me,

2 years ago

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George Makarias Ashburn, VA

Preston explained what the problem was even through it was not the door opener that was at fault. it was the roller beams that were shifted that was causing the problem which was fixed.

2 years ago

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Joevanne Velez Alpharetta, GA

Worst customer service in my experience with warranty companies. Representatives seem very rude and not interested in assisting or attending to customer issues. They also seem to be outsourced as it’s always been hard to understand and communicate with them as it sure seems English isn’t their first language. I have had better experience overall with 2-10 and American home shield. They also seem to set appointments with tech over a week in advance when issues arise. I have made three claims in the four years I’ve had choice home warranty and have had to wait over a week every time for a tech appointment and several weeks for issues to be resolved since techs had to come back out.

2 years ago

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Howard Family Mobile, AL

Very satisfied with the technician-came earlier than scheduled- called in advance- very professional and friendly. As for Choice, I am not happy with their disposition of my claim, or their inability to schedule an earlier service (1 week without appliance). We received the balance of this current contract with the purchase of the house - this experience will weigh heavy when considering renewal of this contract.

2 years ago

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Sam Stidwell Charlotte, NC

-Customer service is a little too routine. Feels like you're talking to programed human, like a machine -Hard to understand representatives at times; Language barrier -Appointments are scheduled for an entire day which is unreasonable. Prevents prior planning. -Difficult to reject an undesirable contractor inadvance

2 years ago

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Lee couture Westerly, RI

I liked the immediate response I received when I called. I had two claims. The first claim was for a dryer which was deemed unrepairable. I was told the replacement value was way lower than I could replace the dryer for which was unnegotiable. The second claim was for an electrical problem which was resolved in a timely and acceptable manner.

2 years ago

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Leslie Stouffer Conyers, GA

He seems like a really good guy but doesn’t seem to understand your service. He’s been out twice both for normal wear and tear issues and you’ve declined the claim both times. Since you aren’t seeing the issue he must be doing something wrong there. The breaking of a 30 year old plastic knob on a shower as well as a leaking toilet both seem like normal issues but yet they have both been declined. But he seems Knowledgeable

2 years ago

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Cheryl

I had a problem with the garbage disposal and the young men came and took care of it. Prompt and professional . We just bought the home and started with Choice Home Warranty. In January.

2 years ago

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Robert Horn II Pahrump, NV

2 years ago Edited January 10, 2024

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Clintona Reed Rochester, NY

I am new to choice home warranty so the agent i spoke with to se up my warranty was very polite and explained everything to me. so there is not much more i can say until i have used it.

2 years ago

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Gloria Sims Crump Gulf Shores, AL

Overall, I am very pleased with the outcome. The only negative, which could have been a huge one, is it took over 40 hours for a vendor to reach out to me with an appointment. Thankfully, I have a portable AC unit or I would have had to pay money for a hotel room.

2 years ago

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John Boardman, OR

Response to claim was very fast. The repairmen seemed to know what they were doing. They got immediate permission from Choice to do a replacement, making a subsequent trip unnecessary. We were very satisfied

2 years ago

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OLADEHINDE AMOSUN Cerritos, CA

So far so good , i left AHS to give you guys a try, i was with them 27 years , never any major claim but found out when garage went out, not pleasant experience ,no accommodation .......

2 years ago

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Bob Burrell Boardman, OR

Easy to submit claims. When I signed up was given the opportunity to pay for 5 year of warranty. Easy to sign up. Submitting claims are easy online. Very responsive to emails.

2 years ago Edited October 11, 2023

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Mckellee Mckell Detroit, MI

The complete verdict is still out; because, I just started coverage today. However, Troy patiently addressed all my concerns. He (Troy) even provided information leading to a larger discount…veteran and multiple properties. Great assistance provided!!!

2 years ago

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Yadira Rivera Apopka, FL

I loved the fact that I get more for my money and more coverage. The gentleman Melvin Q was very helpful and to the point. Answered all my questions quick and provided me with exactly what I wanted.

2 years ago

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Paul Suppa Dalton, GA

On a plumbing repair claim after waiting a month for a technician I opted for a reimbursement option. The repair cost was $450.00. CHW only paid me $300.00. When my electric clothes dryer could not be repaired they did not replace it as they advertise. I was given a $300.00 gift card to Lowe’s. The new dryer cost me an additional $200 plus. Only the last 2 claims have been paid according to the policy .provision.

2 years ago

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Mark Abrego LA

After paying my $85 to a service repair man that noted my microwave need to be fixed, CHW said they would replace it. They offered me $191 initially in the form of an e-card from Lowes. My microwave on lowes website, the exact microwave is $659. I declined their initial offer and was set a case manager to discuss, which I had to schedule but scheduling was 2 weeks out to speak to a case manager! I called immediately instead and spoke to another case manager. Reading thru the contract together I discussed how it states that no item will exceed more than $3000 per contract item, then why were they offering me $191?! The case manager then said to hold while he check some things and came back with a $259 offer, which I declined again. Reading more into the contract with the case manager it’s state that they will bear the cost of installation, the case manager argued that they could offer more money in lieu of installation, so he came back with another offer at $403! It’s amazing how they don’t want to replace the exact microwave and want to initially low ball you and expect you to take the first offer. The real salt in the wound is that the form of payment is an e-gift card to Lowe’s so you can only use it at Lowe’s and it can take up to 30 days to get the card!! All their emails of crocodile tears about how sorry they are for any inconvenience and they will work so fast to resolve my issue and I’m left without a microwave for nearly 2 months! I pay a premium every month on time but can’t have anything I pay for to me on time. In reality the $403 is less the $85 deductible I paid. What if this was a fridge or oven that is more readily used than a microwave? I’d be out and inconvenienced by simply waiting on CHW! My fridge is almost $2000, what would they offer me should it need replacement?? No where near the value for comparable replacement. Cheap and shady business dealings

2 years ago

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David Walker Georgetown, TX

Choice Home Warranty Company has been a pleasant surprise to work with. We have had a couple items that needed correcting were completely satisfied with their service and professionalism.

2 years ago Edited January 11, 2024

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Chuck Fenton Minneapolis, MN

He arrived during the time window. He was courteous. He thoroughly explained his findings and solution and what to do if follow up was needed. And, he appears to have solved the issue.

2 years ago

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Islandgrl56 Hudson, FL

The first customer service representative was beyond rude I believe his name was Jan he kept just reading the section of the contract to m and over talking me even when I asked to speak to a supervisor told me I couldn’t. He was in fact not correct concerning the terms of the warranty and I finally waited a while and called back after pulling my contract and reading it. This man is not a good representative for your company.

2 years ago

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Leslie Creswell McDonough, GA

First and foremost for me is the 24 hour response time, I am currently at 2 weeks with the company I am with now. Better rates and service call fees and better coverage at a low price.

2 years ago

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Danny Ranger Tucson, AZ

Service technician was great, but originally my service time was between 11am to 3pm and they didn't come until 5:30pm. It wasn't the technician was came out fault for some reason my order was transferred to another tech at the last minute.

2 years ago

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Deborah Welch Nederland, TX

I liked CHW no complaints until now 9/3/23 I put in a claim for a leaking ceiling Saturday night 9/2/23 can’t get any one to come out until Tuesday 9/5. I had to get & pay somebody to fixed the leak bc ceiling started to buckle. I felt like this was an emergency that couldn’t wait 3 days causing more damage/problems. I really hope that you all have something in place when there is an emergency. They have 24 hr plumbing service that you could have gotten in touch with. I need to be reimbursed. Thank you

2 years ago

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Cheryl Hiraoka Vallejo, CA

- Online responses to questions are canned and do not answer the questions. I had to call and ask. There were no responses on the weekend. - Technician said water heater needed to be replaced. Choice only paid for water heater and labor. I had to pay $605 additional costs for parts needed to replace water heater. I had no choice to go to a more reasonable company. Recommend Choice allow the customer to have a choice to select the company if they had used them before. 3 years ago the water heater was replaced and I paid $150 out of pocket. I don't know if the $605 was necessary charges or not.

2 years ago

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Constance Hutcheson Fernley, NV

The response to our call was very quick. The appointment was made for the next dayI think. The tech's were thorough and got our air conditioner up and running. They explained what was going on with it and what to expect.

2 years ago Edited September 7, 2023

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Allen hetherington Burnsville, MN

What was offered sounds great -- just cancelled a contract with Cinch Home Warranty Services prior to this call. I will admit I'd just left a request for CenterPoint to call and review their plans so when Eddie called that's who I thought I was talking to. If everything advised is as described I'll be a very happy customer.

2 years ago

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George Hopson IV Evansville, IN

Aaron was straight forward with me on all of my questions. He listened to all my questions and made me feel like I was somebody. I'm glad I opened Choice Home Warranty link and happy to have a piece of mind.

2 years ago Edited September 5, 2023

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Charles Long Dallas, TX

I don't like dealing with a machine, it would not let me talk to a real person, that being said, I was able to find out who was assigned to help me, and I chatted with them, adjusting the repair date, as we really needed the sink back. Their service was stellar, polite, efficient and easy to deal with.

2 years ago

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Margie Irving, TX

I thought I would have piece of mind however there ALWAYS seems to be a reason to my pay the claim. Last one was the blower fan on the inside of my AC unit not be totally level. HOW WOULD ONE KNOW THAT. the company you sent wanted over 900 to replace it on the side and i had it done for 285 - something is WRONG with your vendors. There seems to be no oversight. Just rejection then move on. i will not be renewing with choice.

2 years ago

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Danielle

Choice Home Warranty quickly responded to our request and sent someone to review the damage. They replaced the leaking water heater at a small cost to us - and they did all the work!

2 years ago

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Clifford Bauman Las Vegas, NV

Choice was quick to select a tech to come and assess my problem. He was on time, very professional and knew exactly what to do to fix the problem.Problem was fixed in a short time and now seems resolved.

2 years ago

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Lydia Gilson Neshkoro, WI

The contractor did not get notified we were to get service on Monday. I finally reached him 2 days later & surprised why not scheduled. He came on his own next day to repair garage door opener. We were notified date & name of contractor weeks in advance. Waited home all day for contractor to arrive. Very disappointed for lack of communication on part of Choice Warranty.

2 years ago Edited January 10, 2024

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Mark Philip Chua Valencia, CA

I like the customer service but the waiting time it takes for the technician to come and fix the problem is too long specially when it comes to critical appliances like water heater, heater, garage door that won’t open or close etc., Technician also comes without the most common parts that very often needs replacement and needs to come back after another few days with the parts needed.

2 years ago

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Derrick Tasaka Las Vegas, NV

Tech was a bit late (outside his 4 hour window) and he wasn't really able to pinpoint the problem but did notice a small issue with a part so he installed one. So far it seems to be holding up. He told me to call him directly if that didn't fix the issue so that made me feel better about the situation

2 years ago

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Michael Dezsi Fleming Island, FL

Jared did a great job of educating us on the things that were covered in the plan and coming up with a good deal based on our requirements. He informed us on the various options that we had available.

2 years ago

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Dorothy Benjamim

I thought Kurt were very professional and experience in knowledge about the warranty contract. Answer my questions I had at the time. And also advise I could call back if any other questions.

2 years ago

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Annamarie Frey Raleigh, NC

Latasha was awesome! She was very helpful and understanding . We moved to our home last year and needed coverage. She gave me many Senior discounts. I’m happy and I feel that our home is well protected now.

2 years ago

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Nancy

I like that job was finally done. It took way too long to find an air conditioner repair company. I suffered in 100° heat for 6 days. I had asthma attacks and literally felt sick the entire time. The company sent (finally) took care of the job literally in minutes!! Arctic Air which is owned by a woman, is a fantastic air conditioning repair company!!

2 years ago

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Patti Wingert Chicago, IL

Couldn’t have asked for a better experience! Jamel C was patient in answering all our questions and went above and beyond to get us a great plan for a phenomenal deal! We feel very blessed so thank you!

2 years ago

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Ric Anderson

The ability to adjust to my schedule as I was going out of town during the first scheduled visit. Technician was very friendly as well and educated me on how my system works.

2 years ago

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Lala “Lala” B

I found the warranty process straightforward and easy to navigate; communication was prompt and helpful. However, while the service is quick, the quality of the technicians can be hit or miss, as I’ve had recurring issues with my dryer despite multiple visits. Overall, the experience has been mixed, with both positives and areas for improvement.

2 years ago Edited March 6, 2025

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Nikki Wentzville, MO

The service technician was great but they weren’t able to fix the dryer in a very timely manner which for a family of 7 isn’t ideal. We waited 4 days for the appointment now it’s about another week til the part we need comes in.

2 years ago

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Pamela

I am very pleased with choice Home Warranty. As everywhere, there may be a not really great apple in the bunch. I have had two technicians out of many who I feel were sub par, but choice did it’s best to rectify the situation.

2 years ago

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Vanessa Robertson

I like the professional level. The technical aspect . I dislike how they didn’t want to cover my washer , because they said it was something we cause . This was an inside rubber around the tub was leaking. We research this, this is a common thing with front load washers.clothes with buttons zippers etc can cause this. We are two elderly people who take care of our things we don’t have the money to be replacing all the time.

2 years ago

Choice Home Warranty Reviews