Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Paul Davis

Sears Home Advantage is a terrible partner. Impossible to speak with anyone on the phone. Replacement parts have not been delivered and their support is totally non responsive

1 year ago

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shreyas ganta

Good response on requests. The service technician scheduled the service conveniently.

1 year ago

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David Quenga

I would not recommend Choice Home Warrenty. the whole process took way too long. everytime I called, the agent didn't have a clue what was going on. just got the run around for every call.

1 year ago

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Jerald

Prompt and easy to work with. The questions that were asked were easy to understand and answer.

1 year ago

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Bonita

Jessica just kept saying where is the facet! She didn’t realize if I turn on the shut off valve there is a leak in my basement. She just did not listen so I said good by & hung up!

1 year ago

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Shelly Perry

When choice home warranty says if they can not fix the appliance they pay for a new appliance not true the customer has to pay half

1 year ago

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Carl Fucinari

They reacted quickly to my problem and had a qualified repair company out to my house within a week.

1 year ago

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Laura

Takes 2 weeks or more to get someone out here to fix an appliance. Some of the techs don't know what they are doing. Do I need to go on. I'm up for renewal and I went with another company!!

1 year ago

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Larry

OUR A/C WENT OUT IN 110 DEGREE WEATHER AND SERVICE CAME OUT WITHIN 24HOURS AND REPAIRED THE PROBLEM

1 year ago

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Johnnie

I have waited weeks to get my air conditioner fixed. The company that was working with Choice Home Warranty stopped in the middle of the claim due to lack of payment from Choice Home Warranty.

1 year ago

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John D'Amico

The last few issues I’ve had were eventually fixed but it took a long time to get someone assigned and actually fix it

1 year ago

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Hermon Tincher

They had to call a second ac service technician but they had it repaired and paid for it.

1 year ago

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nes

This warranty is pointless. By the time it was all said and done it cost me an additional 200 to replace my microwave. I dread a major appliance breaking down before I find a new warranty company

1 year ago

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Mindy

Quick response! Techs are highly qualified and extremely caring about their job performance!!

1 year ago Edited July 4, 2025

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Alex Mammen

Can save same money when you have a problem with any of your system or products which are under warranty.

1 year ago

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John

Expensive, I had to called them a few times to get a voucher for my washing machine. At times the merchant assign change the appointment day or time.

1 year ago

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Don

Garage freezer was repaired in short time frame; Refrigerator not yet repaired, and don't know status.

1 year ago

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Amanda Deane

I don’t like the small amount the warranty covers on a home purchased less than a year prior to 1st claim for HVAC system in 100 degree weather.

1 year ago

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Janet Watkins Wynn

I dislike the high jump in the service charge. My service charge went from 45.00 to 75.00. Not reasonable.

1 year ago

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Maurica

great company fixed my a/c quickly repairmen were good and knew what they were doing.

1 year ago

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Regina

Co assigned damaged my floors no response fron choice resrted to my home insurance I am at a loss of 1000 arr not your compnies insured??!!

1 year ago

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Marcia

We’ve had to make several calls for service and they are very prompt in sending a technician.

1 year ago

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Barbara

the agent was very helpful with ensuring a repair person got out to my house on time.

1 year ago

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Gifty

No complaints. They always have the provider contact you on time. They do an excellent job.

1 year ago

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Rose

The things I want them to fix they never cover like my glass stove top that cracked

1 year ago

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Señor Stout

The communication is great, They’re easy to work with and they find services quickly.

1 year ago

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Tony

I’ve had your service for years and the air-conditioning went out of my house and you would not cover any part of it. You are the worst company I’ve ever dealt with and I’m spreading the word everywhere I can.

1 year ago

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Verified Customer

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Larry Champeau

Service was great, excellent repair tech who has obviously done it a long time. Good job!

1 year ago

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La'shawn Kelley

I’m very dissatisfied with company. I recently put a work order in and was not helped at all. I had to pay out of pocket for my own services to be met. So I wasn’t rushing to pay my monthly service.

1 year ago

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Shamar Reich

Needed air conditioner repaired. Service was quick and professional. Only cost my copay.

1 year ago

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Lokendar Singh

Ease of making a booking when something goes bad. They quickly took care of things.

1 year ago

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robert burns

The technician, Israel, from IDan was fantastic. No issues with Choice on this instant.

1 year ago

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Pat Snyder

I have to pay to have my water heater replaced. I dont have that money, so my water heater is still leaking all over my basement.

1 year ago

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richard balderson

Service was good but it took almost a month to before I received a ck to purchase a new refrigerator

1 year ago

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Dennis Postel

Not happy with this service it took to goddam long to fix my ac unit six goddam days with out ac that’s not exceptale. I think u should give a three month refund that would be great so get moving forward on my request.

1 year ago

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Linda

So far, we have had great service people come to our house to fix our appliances.

1 year ago

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Edward

#1 Some of the technicians that came to my home #2 The amount awarded for replacement items #3 The amout provided to purchase replacement item

1 year ago

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Mema

Appointment was scheduled promptly. Repair man was prompt and efficient and knowledgeable.

1 year ago

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Michael

Broken tankless water heater. On 2nd week without hot water. Still don't have technician who can fix or even identify problem. Starting to feel like the $1300 spent on a multiyear warranty was a waste of money.

1 year ago

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Jeff

Our Refrigerator went out 3 weeks before they got someone to come and look at it. They Need to hire more technicians to take care of there customers who pay for the service.

1 year ago

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Scott Shapiro

They failed to honor their word and pay me for a claim on a dishwasher and now say the claim is closed. They owe me $270 which wasn’t even half the cost of a dishwasher with installation.

1 year ago

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Brad Stark

Choice home warranty denies every claim. On the rare occasion when they do pay a claim they give you a Lowes Gift card for half the value you need to replace the item. I do not recommend

1 year ago

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Thomas Abbate

Always had Great outcomes with you. This time with the a.c. Repair was not good it happens

1 year ago

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NGV 12

Ease of scheduling appointment needs to be user friendly the service people have been excellent

1 year ago

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Konstantinos Simotas

They stepped into a problem I had with my air conditioner and the problem was fixed.

1 year ago

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Veronica Strange

The fast service was great but I didn’t expect to have to pay so much out of pocket as I did have insurance.

1 year ago

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Jerry

I would like to be able to speak to a person instead of a computer when I have questions or need to make a claim. Is this possible?

1 year ago

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Briana Favors

Very good. For the price a year but it’s the service fee of $75 each time you make a claim.

1 year ago

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Helen Skvarca

I liked the man who replaced my unit but I was not expecting to pay $3000 for air conditioner with choice warranty. It should have been less.

1 year ago

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Penny

I had a disappointing experience with customer service when I needed my dryer replaced. They only offered half the money needed for a new one, which was not in line with their policies. Their lack of honesty was frustrating.

1 year ago

Choice Home Warranty Reviews