Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Robbin Tait Simi Valley, CA

So far it was painless and quick when my A/C went out. I was also impressed with the service technician that was sent out.

4 years ago

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Teresa Boyer Saint Louis, MO

Friendly, knowledgeable techs. The only reason for not giving 5 stars is it taking more than 6 hours to contact me like it says it does.

4 years ago

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Ivette L. Caletz Lowell, MA

My experiences with Choice Home Warranty has been good. The company that came to take care of my problem did a good job.

4 years ago

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Anonymous Lawrenceville, GA

Very disappointed with the warranty itself - replacements for broken appliances are builder's grade not replacement with a comparable quality appliance it fixture. This IS NOT explained when purchasing. My water heater broke and they expected me to wait 1 -2 weeks for them to ship the replacement to the contractor. That's unreasonable.

4 years ago

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Ronald Monnett Redding, CA

Our pool motor went out and the part to fix it is not available and they have no idea when it will be! I asked to have a replacement motor and was told that wasn't possible. It has been three weeks and our pool is getting dirtier and dirtier. Not a very good way to do business!

4 years ago

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Jennifer Sanders Fountain Inn, SC

The big item things are capped unrealistically, I have to go through India call center recently for air conditioning and hot water heater claims it took them over a month to get a tech their. Still not fixed. It's unacceptable. And so many no shows

4 years ago

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Sheri hekmat Houston, TX

No AC for 11 days and they didn't care. No one from Choice or the assigned AC Co called to update me. I had to get an outside co involved. They didn't even apologize. All they said was I got an outside help so they no longer can help me!!!! Don't how many days they wanted me to stay with no AC in Houston/TX in mid summer.

4 years ago

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Terry Montemayor Yonkers, NY

Their claim specialist never return calls. They don't seem concerned about anything. As soon as they pass you on to their private contractor, they wash their hands of you. They have a call center outside the U.S. who are courteous but don't know what they are doing.

4 years ago

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C. Dayton, OH

I will most likely cancel the plan. They denied our last claim and when I tried to dispute the claim and they never got back to me. They said some sort of person had to review it but It's been several weeks and no one's gotten back to me so it's been terrible.

4 years ago

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Ramirez Tucson, AZ

A little bit pricey. The first time I used it, it was handled correctly and it was handled right away and I was very happy.

4 years ago

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Sattar Parlin, NJ

They are very responsive and they give you an appointment right away. I'm very happy with the service.

4 years ago

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Carlson Rockford, IL

My furnace blower stopped working with my air conditioner and they came out, they had it fixed and taken care of.

4 years ago

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Laura Eady Borger, TX

They get back to you within a very short amount of time and their service guys always show up when they are suppose to

4 years ago

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June Roque Houston, TX

Choice Warranty is always on the ball. They're there when you call and they send efficient people quickly.

4 years ago

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Maryjeanne Danner Plant City, FL

They get a repairman out to us in a timely manner. They have been more than fair in resolving my claims.

4 years ago

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Dwayne Summer Charleston, SC

Called late Friday night,by 8am Saturday the serviceman was calling to let me know he was on the way!

4 years ago

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Patty Seabaugh Albany, OR

I have used them three times and have gotten great service each time. They take care of each instance guickly.

4 years ago

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Joyce A Bryant Texarkana, TX

I have had nothing but positive experiences with Choice Home Warranty.I highly recommend this company.

4 years ago

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David Ramirez Stephens City, VA

Always reliable. Every time I have a problem and can make a claim and they get back to me with in 24 hours.

4 years ago

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Gladys Stella Townsend

To make an appointment it’s super easy and the technician that came to fix my dishwasher was phenomenal!

4 years ago Edited February 18, 2026

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Itsajohnson Sweetwater, TX

Great service when I needed them and nice reliable technician dispatched to take care of my a/c problem

4 years ago

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LaDonna Collett Lake Alfred, FL

Professional, very prompt. They are better than any I have ever had. If going to be late they let you know

4 years ago

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Melissa Sheffer Jamesburg, NJ

The woman I spoke with the case manager was very helpful very polite and actually solved my problem. She was amazing!!

4 years ago

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Stephen Cowen Meraux, LA

Immediate response from Choice Home Warranty.Contractors sometimes do not complete jobsin timely manner.

4 years ago

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Sue Egloff Sparks, NV

Response time is great, but connecting to approved technicians is a little slow. This may not be a Choice Warranty issue though?

4 years ago

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David Herbert Colorado Springs, CO

Very responsive and affordable.My garage door opener broke but the technician replaced the motor with a new unit in less than 24-hours

4 years ago

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Megan Cox Edmond, OK

Customer service has been great, but I'm getting a little tired of how much I owe over and above what the warranty covers. I'm not sure I will keep it

4 years ago

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anonymous

Terrible service, rude CSAs, difficult process.

4 years ago Edited September 15, 2022

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BRIAN LEWIS Rosedale, MD

I have been waiting for my claim to be fulfilled for over a MONTH! The customer representatives read from a prepared statement and don't have ANY answers. HORRIBLE way to do business. Not to mention my monthly fee and deductible went up without any notice.

4 years ago

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Leslie Williams West Jordan, UT

Don't back up what salesmen promises also claims person inspike with DaQuon was rude and demeaning. Told me i shouldnt have listened ro the salespeople sonit was my fault that my claim was denied. Rude and condescending to me. s

4 years ago

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Jennifer Allen Midlothian, VA

I put in a order for a check for my refrigerator and they told me it would take 7010 business taste a month.. And then when I called the customer service guy was like there's nothing I can do about it. I asked to speak to a manager and The guy told me there was no manager and there was nothing he could do

4 years ago

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Taylor Birmingham, AL

My refrigerator went out and they are in process of replacing my refrigerator now. I'll recommend them to anybody.

4 years ago

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Joan Eastland Belvidere, IL

My air conditioner wasn't working very well. I called and someone came out the next day and fixed it right on the spot

4 years ago

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Janet Webb Pahrump, NV

They have always sent someone right away to take care of the problem. We have contacted them 3 times.

4 years ago

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HERBERT ZERDEN Largo, FL

Some contractors very good some not. Good workers fixed it. Bad workers waste of time and had to be replace but CHOICE was good on replacing them.

4 years ago

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Barbara A Holland Winter Park, FL

Quick service. Overall good service. Did not give me enougj money to buy a good washer so had to settle for the low end model.

4 years ago Edited January 10, 2024

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Roy Bradbrook East Quogue, NY

Limited but so far good service. Response was fast and helpful and technician was very good and cleared the plumbing problem

4 years ago

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Albert Villa Pahrump, NV

SO FAR THE SERVICE HAS BEEN ACCEPTABLE BUT TOO LONG FOR THE REPAIR PEOPLE TO RESPOND HAS TO WAIT TOOMANY DAYS FOR REPAIRS

4 years ago

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Sid Shavor Lubbock, TX

The advertising that caused me to purchase said nothing about you had to pay a year in advance to get a free month. I did not get a free month because of a misleading ad.

4 years ago

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Melissa Lavner Massapequa, NY

3 different claims, no follow up, appointments weren't confirmed waiting over 2 weeks for AC to still be fixed, still have an opened claim on my stove, and they refused to pay for my furnace to be fixed. Absolutely terrible service, cannot speak to anyone more than once, no one shares their contact I fo. Sulervisors never call back or follow up.

4 years ago

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Louie Marchica Merritt Island, FL

Recently I had them service my washer and they sent an appropriate service provider who did a good job.

4 years ago

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Charles William Gibbs

Timely and Responsive when my AC kicked the bucket.

4 years ago Edited January 10, 2024

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Keith Speak Las Vegas, NV

Price and timely response to repairs. In our case problems we handled very efficiently and with good outcomes.

4 years ago

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Michelle Sherman Knoxville, TN

We have had several issues with long delays and things not being fixed when they were approved to be repaired. We also had two issues that weren't deemed "normal wear and tear" despite that being inexplicable.

4 years ago

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Ronald Rhome, TX

My air conditioner went out and they got back to me very quickly after I reported it. Within a day they scheduled the repair guy.

4 years ago

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Diane Caddo Mills, TX

Usually I call in a claim and they are very quick to respond to it and get somebody to come out and help me with my problem.

4 years ago

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Christopher Las Vegas, NV

They are really responsive. Everything's gone well, the only problem I had was one of my service calls the technician wasn't great.

4 years ago

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Brendan & Nadya Saint Augustine, FL

I've only used my warranty one time to rekey my house. I didn't have any issues with getting someone to come out.

4 years ago

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Daliaha Cape Coral, FL

Last time I used my warranty my water pool pump went out and I called choice home warranty and they took care of it.

4 years ago

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Leah Chicago, IL

My most recent experience was for my basement. I contacted them and they arranged for a plumber to come out.

4 years ago

Choice Home Warranty Reviews