Choice Home Warranty Reviews

The worst experience we’ve ever had with a home warranty company. Usually we complain that it costs too much. This time we tried to save a little money and I guess you get what you pay for. We made several call for service and there were issues each time. Usually with the serviceman saying he can’t fix the problem or doesn’t have the right part. The phone reps are the unfriendly and unhelpful. This company is just after your money and unwilling to make the effort to do what it takes to satisfy the customer. We have had nothing but headaches from Choice Home. I recommend spending a little more and avoiding this one. Our policy was eventually cancelled and we haven’t been able to get our money back. Effectively paying for nothing. Hard to imagine a company willing to take your money and then not offering services.

I had water leak in the kitchen floor so I needed the technician to come immediately but the appoint day was a week later. I could not wait that long so I had to call the pluming company to come as soon as possible.

I had a water heater issue on a Saturday, there was no hot water and it was leaking. After reaching out to get service it took over 24 hrs for a vendor to be assigned. Vendor assigned on Sunday and they scheduled a visit to my house for Tuesday. After seeing the scheduled day I called and left a message but no answer or return call. I called again on Monday morning and fortunately they said they would come out that day. They come out take some pictures, ended up calling me back late in the day to take more pictures of the leak as they didn’t get that originally. I will say they plumbing vendor was very helpful and accommodating where CHW was not. I was told they will review my claim and it could take 24-48hrs for a response. I checked on the claim online and called when I didn’t see any updates on Tuesday afternoon. I was told this isn’t an emergency service to which I responded it’s been 4 days now. Emergency would have been same day or 2 days max. They told me to keep checking. On Tuesday late afternoon I get the authorization to approve or decline the claim claim to replace my water tank but I would have to pay $630 to complete the work. I declined the work to which a case manager was assigned. To schedule an appointment with a case manager Thursday was the earliest appointment day. Keep in mind this would now be 6 days since this process started with the earliest hope of the work maybe done on Friday day 7. I decided to call on Wednesday late morning without an appointment and I got through to Keirra W. This is where my frustration goes through the roof. Keirra had no empathy and showed no professionalism. Due to the timeframe this was taking I already had another vendor doing the work as I couldn’t wait until Friday the earliest to get this resolved. In my discussion with Keirra she repeated this wasn’t an emergency service to which I said you call expecting a resolution in 6 days an emergency? She told me numerous times it was my fault for now wanting to get paid the amount of money CHW was going to pay the plumber they selected. She repeated over and over in an unprofessional manner that CHW was not by any means going to pay me when I didn’t tell them upfront that was my intention. I told Keirra it wasn’t my original intention but once this started taking4-5 days without resolution in site that I had to think about my family. After she refused again and I realized she couldn’t comprehend paying the money to replace my water heater to me vs the plumber they hired because I was getting the work done I asked to speak to a manager. Keirra flat out told me that wasn’t happening. She said that is why they “”(case managers) are assigned as single point of contact. I said again I would like to speak to your boss and she said that isn’t happening. At this point I asked who do I speak with to cancel my service contract? She said that would be her, I said ok let’s get that started. She asked me to hold on, she came back after about 5 minutes with a completely different tone. She now said she can pay me what they were going to pay to have the water heater replaced. She needed to find out the exact dollar amount and would get back to me. She told me what the next steps are which I had to provide proof I replaced it uploaded to the portal and then I would get a call back to confirm. Shortly after I uploaded the information I got a call saying it would be process in 30 days. I really hope you record the calls for training purposes as Keirra needs serious training. The original call took place shortly before noon eastern on March 8th.

I like that most of my claims were approved. I don’t like the length of the warranties after servicing. I didn’t like that the support brace for my garage was t covered.

I bought Choice coverage expecting them to have my back. I have to argue with them numerous times to get even their errors corrected. When replacements are ultimately agreed to, fhey only cover 80% and refer to the contract, saying they do not commit to full replacement cost. The results are better than paying for the full replacement myself, although the anguish is not worth the difference.

I like that u can go online and not have to wait on the phone for a Rep to report a problem. I don't like that some of the companies that signed up with Home Choice Warranty will not come out and give you service.

Choice Home Warranty is great. One of the best on the market today. They do their best to get someone out immediately to repair whatever your issue is.

I had a leak under my sink on xmas eve morning, my son in law saw that the pipe had been pushed back and separated so he duck tsped it so i could use the sink until choice could send a plumber. They did but denied the claim because it was “fixed” ! I told them it was duct tape! It took a few days to appeal the denial and i was told that it was the policy and if i had taken the duct tape off before the plumber arrived they would have fixed it!!! Anyway they sent the same plumber out (who ended up doing a wonderful job) but I had to pay more as choice was only providing a portion of the cost. This seems ridiculous that they considered duct tape a fix! I have paid ahead for years, if I hadn”t I would have cancelled my membership. I was much happier with American home shield as their service was excellent , however their costs were going up so i changed to Choice. I have unfortunately recommended two people to choice and they joined , i hope they do not run into these problems

I have two policys one that I have had for over 10 years and recommended my sister in law to purchase one of your policy's. I will not be renewing mine 2 or my sister in laws. Seems like they decline to pay for covered damages quite often. I am in the process of fighting with Choice Warranty on a current claim. I will no longer recommend Choice Home Warranty to anyone else. I am not a happy camper. Sylvia Burleson

The repairman for our dryer was perfect in every way: pleasant, knowledgeable, neat, and prepared with the correct part to get our dryer working again.

If I could give negative stars I would . My first appliance service was good, unfortunately the second and third attempts were awful. I called in a repair on my Samsung washer the first technician (I use the term loosely) said it needed more than what was wrong said needed parts ordered and he would return (he didn’t) then the second technician (again used the term loosely) sat in his van longer than he looked at my washer. He then added more parts that needed replacing (they didn’t) and told me it wasn’t worth fixing. All that was wrong was the pump! I had asked for a different company (not A&E) to come out! Guess who they sent if you guessed A&E you’re correct. Also read the bbb report on this company!

On my last service call request, I was told that I could speak to someone if I needed to ask questions. I emailed her… no answer. Her phone never went to voicemail. A call I had on m stove never was resolve. The cord was ordered but to date never came. I went to Lowe’s and bought it. Was never reimbursed. Two calls on my ice maker…never resolved and still not working.

I have utilized the services Choice Home Warranty provides and am pleased with the response to the problems that have arisen over the past several years.