Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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David Dover, DE

Had and excellent experience in figuring out a price that would be affordable with the most amount of coverage that wouldn’t break my budget. Luke did an excellent job in making sure I was taken care of!

4 years ago

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Kent Michael Tucson, AZ

The Responders when queried were quick, decisive and pro-active.. I filled out a claim at 7:30 am MST and received confirmation within 1/2 hr. 40 minutes later a contractor called to set up and appointment. Wow!

4 years ago

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staird

First off my first few experiences were not great as once I called a tech over they said that is wasn't covered under the warranty, (wobbly toilet and toilet flange). Second when I had renewed the sales rep put me in the wrong category even though I paid for it and they said it was the ultimate and when I needed a repair done I found out that my appliance wasn't covered due to an internal error. When I tried to resolve it and asked them to call me back, they rarely did so I did the calling. But with this last service they actually sent a better tech than I had for the past two.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 13th, 2021

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Bill & Renee Ft. Washington, MD

On 03/27/2021, we filed a claim due to our washing machine making a loud noise when operating. On 03/31/2021 a repair technican came to our home and advised the transmission in our washing machine needed to be replaced. He recorded the noise for Choice Warranty to make an evaluation of our situation. He related due to the age of the washing machine it was highly likely Choice Warranty would choose to replace the washing machine. On 03/31/2021, we were advised Choice Warranty had decided to replace the washing machine instead of replacing the transmission in our inoperable machine. Choice Warranty emailed an offer of $350.00 in the form of a Lowe's eGift Cards based on our current system's features and capacity, to select the system of our choice. Upon accepting the offer of $350.00 we were advised the Lowe's eGift Card would arrive within the next 30 days. Later on 03/31/2021, we contacted Choice Warranty to advise we were unsuccessful in finding a washing machine at Lowe's comparable to ours that would not take at least two weeks for delivery. However, we were successful in finding a washing machine at Home Depot and Best Buy which was available for delivery within 72 hour. Therefore, we were requesting just a Gift Card which could be used at Home Depot, Best Buy or any other appliance store. Choice Warranty advised the $350.00 eGift Card could only be issued for Lowe's and if we chose to purchase a washing machine from some other establishment we could do so, but Choice Warranty would not issue a eGift Card towards the washing machine replacement from any other establishment. To date, 04/11/2021 nearly two weeks later, "we have not received the $350.00 eGift Card" which could only be used at Lowe's. Therefore, we had to purchase a washing machine for $800 "without the assistance of Choice Warranty." When a customer is without a major appliance such as dishwasher, washing machine stove, refrigerator or dryer it is inconceivable Choice Warranty would expect their customers to wait for 30 days to replace a major appliance and have the audacity to dictate where the replacement appliance has to be purchased. We have two home warranties with Choice Warranty (one on your major resident and summer home in Va Beach which we pay in full yearly. Someone reading this may say we could afford to replace the washing machine without having the $350.00 promised by Choice Warranty. The money is not the key issue here. Dictating where the replacement item has to be purchased and taking 30 days to provide the funds to replace a major item is unacceptable. If we had absolutely needed the $350.00 to replace our washing machine we would have been using a laundromat for the past two weeks which is unacceptable. We will not be renewing our two homeowner warranties when they expire with Choice Warranty Company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 13th, 2021

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Georgia Amiotte Belle Fourche, SD

Usually get an appliance fixed first time repair comes out. Very satisfied with service I recieve. Would not look to another company. Very good service fro Choice Warranty.

4 years ago

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Rasuah Brunner Milwaukee, WI

I had no faith,in warranties.I do now,thanks to HCW..I filed.many claims,And I can honestly say HCW was there by my side.Took care of all my house needs.Thank you for standing behind ur word...and being a company of your word...

4 years ago

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Judith Chapman Winfield, TN

They can never find a tech in my area and then they offer me the option for reimbursement and then I have to call around to find one that will agree to submit a claim for me. But once the tech submits a claim the authorization is quick but then I have to wait for 30 days to get my money back.

4 years ago Edited September 14, 2021

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RSnotImpressed The Villages, FL

Two different claims placed in; turned to three, and 3 different service fees. After everything was "done"(which was nothing besides the same trouble shooting I had done), the two main claims were both denied without logical reasoning. The technicians- very curtious and seemed knowledgeable. The CHW company support and customer service- sub-par. Not feeling very impressed with the services and I've purchased a 6 yr contract? Think I'll have to reconsider, and get my money back. I can't recommend the company in good conscience unless I see a significant turn around. 2 for 2! Third time is the charm :/

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 12th, 2021

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Alyssa B Loganville, GA

I loved the experience I had with CHR because they came to my house earlier than my ticket said after I called! They were very respectful and fixed the issue! I didn’t have to go out of pocket hundreds of dollars!

4 years ago

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Terry Stanley Nottingham, MD

Choice response to my plumbing issue was immediate. A plumber was dispatched the next day and the problem was resolved quickly. I was kept notified of the status and response to my claim.

4 years ago

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Becky Flurry Waxahachie, TX

Customer service Danny did a great job telling us how the policy worked. He made it easy to understand all the dynamics. We will be happy if all interaction is as good as our initial encounter.

5 years ago

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Daniel Denver, CO

My experience was great. Shawn answered the phone, was polite, knowledgeable, and HAPPY. I wasn't receiving this customer service from our previous warranty carrier. Glad to be on board.

5 years ago

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Fabiola Fiore Millsboro, DE

But my experience with Shauntal was a 5 star. She really found a solution and accommodated my toilet repair. She went above and beyond just sending me the generic decline email without solution options. She solved the repair, even if it’s a bit out of pocket for me. Thank you Shauntal !

5 years ago

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Rhonda Complo Monroe, MI

Great company. Customer service is always super polite and helpful. All technicians are also super great - always going the extra mile. Choice Home Warranty is an awesome company.

5 years ago

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Tandra Johnson Charlotte, NC

I’m pleased with the most part, the monthly fee and how creditable their tech are who respond to the job. I know CHW hasn’t paid for big items like my air conditioner and hot water heater, that I had to pay for replacement of both brand new . CHW did give me a few hundred back on hot water heater.

5 years ago

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gchavez937 San Antonio, TX

The technician and his work were very well done and in an efficient and expeditious manner. However, the invoice lack clarity about the charges for the services render. It was a little confusing and not reflecting of the verbal agreement.

5 years ago Edited September 14, 2021

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LANCE KAYE Las Vegas, NV

Over all you can count on CHW. When your in a tight spot they’re always trying to get someone out to handle the problem ASAP, that’s extremely important to me. They come through when it counts. The people they send out in your time of need , 9 out of 10 are professional and polite.

5 years ago

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Tiffany Taylor Dallas, TX

My second experience was a nightmare and had me skeptical about continuing to refer my family and friends. My appointment time was from 1-4 and around 4:45 I received no update as to why the technician was not at my home or communicated with me. I had to call and customer service was not helpful. The technician showed up at 8:00 and did not complete the full order because he claims he didn't know he had to fix two breakers. He said he would come around 9am but showed up around 1 pm still no communication. Not even a month later same issue with one of the breakers. I called March 1 st to have someone come back out. Another service fee. I asked for a higher level supervisor to call me.... I'm still waiting. So the last technician came out and showed me that the last technician did not replace the breaker. I watched him do everything and heard him report to Choice that the previous technician did nothing he said he did. Had he done his job, I would not be paying another service call. Right now Choice gets a 2 star. DW electric gets 5 star. Now I'm still waiting on my phone call.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 23rd, 2021

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David Dallas, TX

Did a claim online , did an error while I filled out questions , recieved an email to call them. Representative helped me correct error and got me a service technician to look at my problem.

5 years ago

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Dena Miller Raleigh, NC

Very prompt attention to and resolution to all of our issues. I've had another home warranty contract with a rival company awhile ago and Choice is by far a better company with exceptional customer service.

5 years ago

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Ann McDonell ,

Thus far, not much. My first claim .....the technician did not keep appointments. I hired my own which went well. The problem is with the reimbursement. I was expecting $159.20. I received $114.50 I am still owed $ 44.70 I submitted an invoice in the amount of $224.70. less 65.00 amount due me is $159.20. Please pay the difference of $44.70. The electrician was wonderful, The issue was the long wait from filing to date of repairs.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 23rd, 2021

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Carmen Dyer ,

I love Choice Home Warranty! This company has provided excellent service and have always quickly helped to solve my household appliance, plumbing and electrical problems at a fair cost!

5 years ago

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Robert Zito sr. ,

I have been a customer for over 20 yrs and have had many instances of needing service. Today my most recent need for a claim was handled promptly. Hopefully getting the service I need will also.

5 years ago

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Philip Oliver ,

We've had CHW for 2 years. We recently made our 1st warranty claim. The process went smoothly. The repairman (for a clothes dryer) was qualified and responsible. We are satisfied with CHW.

5 years ago

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lon scott Crowley, TX

I have not yet spent my month in purgatory, the negotiations went well and were friendly. Now if nothing breaks tell actual start day. The start was good and if they are do as well on the fix, I have a spot left to move them to? Scotty

5 years ago

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David A Medley Louisville, KY

I called one day and the serviceman was here the next day three hours early. They were gone in less than 30 minutes. Great service. Great servicemen. I will give you a five star. Your star button does not work.

5 years ago

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Brian Wilson Savannah, GA

Washing machine fixed, HVAC fixed, refrigerator fixed!! Can’t say enough! Sure there’s a $60-70 service fee but having a small set amount verses big lump sum helps with budgeting.

5 years ago

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David Davidson Inman, SC

The plumber was excellent. I did have trouble getting the system to assign a plumber in a timely manner. I had to call in and get him myself. The phone wait wasn't bad and the employees were responsive. My only issue was not be informed that a plumber hadn't been found and had to wait two days and call in myself.

5 years ago

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Sylvia Smith ,

Response time was excellent. The problem was addressed promptly by a courteous, knowledgeable technician that explained everything in detail. I was impressed that safety guidelines were adhered to

5 years ago

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Kenneth Contreras Purcell, OK

Has been sporadic in getting work done. But with diligence, have found satisfaction of service. Have had some work completed but sometimes takes over a week to gain permission or willingness for them to pay for finishing jobs.

5 years ago

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Sunil Reddy New Hartford, CT

It worked for me. When no technicians from choice warranty are able take my request, choice warranty asked me look for my own technician to fix my heating issue. If the repair is covered under warranty they would reimburse the cost. Technician was able to submit diagnostic and got decision less than 10min. It was smooth transaction.

5 years ago

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George Kostakis Madison, AL

Happy with the Service sent;however,it took 15 days for Choice Warranty to have a tech come to the house in the city of Madison AL.There was no Heat hvac in 17 degrees weather & 57 degrees in the house as Grandparents we considered an emergency. Choice to have more priority with it's choice of Techs.

5 years ago

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Patty Leonard Shippensburg, PA

I have not used the service yet but was asked to write a review. My call to customer service to learn what services were offered was very uncomfortable. The sales person repeatedly read from the same script and didn’t appear to be able to speak off script. Each time he would end his phrase he would repeat “and let’s get you signed up today”. I told him to stop and that he was being too pushy. I wanted questions answered and he just continued the script. I am trying the service based on the reviews and coverage. The sales people need to relax and work with a possible customer, not force you into buying.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 8th, 2021

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lou dewitt Pinellas Park, FL

Jason did an excellent job of setting me up with a policy that made sense for my situation. When I have an opportunity to utilize this policy to make repairs to my home, I will re-evaluate my review to reflect the service that I receive. My experience so far leads me to expect that a 5 star review will be deserved.

5 years ago

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Stan Allen Granbury, TX

Fast great service, the electrician was very competent, and honest. The only thing worth noting was the contractor took only cash or check no debit or credit cards. Very impressed for the first time to use choice.

5 years ago

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Jerry Thompson Chicago, IL

First time the Furnace guy came Quickly bit the Refrigerator guy never showed or call saying that he wouldn't make called another technician but the reimbursement app wouldn't let me enter another company for the technician to enter his findings not good at all its costing me 265 dollars to get it fixed

5 years ago

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William Leon Ocala, FL

I like the ease in which it is to communicate directly with Choice. They were able to get me fast service with a job well done. I would recommend this company to anyone that is looking for protection of their appliances.

5 years ago Edited September 14, 2021

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Cindy Strouse Aurora, IL

It's frustrating when you call on a weekend due to a broken hot water heater and it takes until monday to send a tech. When the tech comes out, he only takes pictures to submit back to the warranty company. Then they have to order the tank and come back to replace, ultimately i've been out of hot water for 4 days. No showering, washing dishes, washing clothes, everything is impacted. If they could have sent a tech on Sat or Sun to do the evaluation call, it could have sped the entire process up. Not thrilled with this experience.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 4th, 2021

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Landell Jones Riverdale, GA

Very good and quick service. They sent a knowledge and professional contractor to diagnose my issue and choice quickly honored the repair. I will definitely recommend Choice Home Warranty to anyone who owns a home

5 years ago

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thomas c delashmutt Ankeny, IA

I was told my repair would not be covered because I did not click the proper button. I was informed that I should find a technician to fix my problem and submit the invoice to Choice. I did find one and then a new garbage disposal was installed and the next day was informed by you that you were sending a tech to fix my problem .

5 years ago

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michael aguirre Box Elder, SD

Doing business with your agent Adrian, was a great pleasure. He handled everything in a very professional way. He answered all my questions and concerns, and is a credit to his profession.

5 years ago

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Tonya L Dorsey-Dews ,

I have been with Choice Home Warranty for a number of years. When speaking with others about their home warranty services, make me want to shop around. I dislike the wait for approval then the wait for parts. Last year I had to have my hot water heater replaced. Choice did not cover the entire replacement and the company the sent out did not put the pan underneath the hot water heater. They were suppose to come back but they never did. Another time I did a claim and the person smelled liked they had been drinking and he couldn't find a problem. So I had to call another company and they figured out that it was thermostat. And Choice did not extend any help with the other service call.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 25th, 2021

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Google User San Antonio, TX

I love it. I've been a customer fr years now. And I just renewed for 3 more years. This company is extremely affordable and reliable.. There always on point assigning my work orders.

5 years ago

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Brian Madson Phoenix, AZ

It’s the first time I’ve had to use my coverage and it was seamless, communication was a bit spotty but it was the weekend. The technician was at my home within 24hrs. to fix my issue.

5 years ago

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Carla Edwards Hallsville, TX

I have had very positive experiences with Choice Home Warranty, they are quick to respond, and are dependable. Their service is top quality, and their website is user friendly. I highly recommend!

5 years ago

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Gail Childress ,

The vendor they contacted to fix my furnace was prompt and fast to response which was appreciated as it was one of the coldest days of winter. I will make sure to keep my home warranty.

5 years ago

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DAVE S Cibolo, TX

I had a microwave go out. Choice offered me $191 refund for a new microwave. They said it would take 4-5 weeks to get the check.....In this day and age to get a check written and sent that takes 4-5 weeks is ridiculous when money transfers in minutes electronically...Wonder how many in-baskets the claim sits and for how long....RIDICULOUS....PS... I am a realtor and do alot of business.....get the point!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 22nd, 2021

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Freddy Victorio ,

CHW is very convenient but sometimes assigns work to companies that are not BBB affiliated and needs to make sure that those companies that works with them are trustworthy so that customers won't feel left out due to those companies that did the job didn't do it correctly.

5 years ago

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William Rinkenbaugh El Dorado, KS

This was recommended to us by our realtor. However, when I submitted my first claim for our microwave, I discovered that the door is not covered. The door to a microwave is a key element in it's operation. The amount we paid for the coverage, to date, has been a waste of money. The initial call was handled with care and immediate follow-up by a technician. The technician was the individual that told me that it probably wasn't covered. I'm very disappointed that I spent over $500.00 for this coverage and the first claim isn't covered. I know I'll get it's printed in the brochure and you're right, it is printed in the brochure, but I think it should be more visible and pointed out that major items on appliances like doors, are NOT covered. Probably won't renew the coverage moving forward.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2021

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Michael J. Fischer Bluffton, SC

Communications with service provider was lacking. We were told that he would be here between seven and 11. Called choice home warranty for a follow up they told me that he would be there today at 11:30 called again no service provider had contacted me as of yet. Later that day I was called by service provider at about 130. He did show up

5 years ago

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