Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Joseph Calabretta Myrtle Beach, SC

I am upset about the lack of response time from your customer service. I called because of my AC problem. I was on hold for 25 minutes, so I finally entered my cell number for a call back. It never came and I had to do something since our temperature outside were 95+, with a heat index of 105. I called a reputable company who came out immediately to try and solve my lack of cool air in our upstairs bedrooms. Temperature was 88 in the bedrooms. He checked the units out but the problem was it needed R22 freon and they ran out of it months ago and could not charge it. That cost me $220.00 because NOBODY from your company got back to me that day!!! I finally sent your company an email explaining my problem and asking for a responses. NO return email until the next day when surprise I found out that someone would be out on Tuesday!!! So Sunday, Monday we had a hot house until the company came out and then it took more time (NOT THEIR FAULT) because your company had to decide if they were to charge up my AC with 3 pounds of R22 or do a leak test. That took close to a half hour to decide. This claim cost me $220.00 + $45 for the second service call. All because NOBODY would call me back so I could speak to a rep and explain the problem and set up a time. Receiving an email about the appointment that was set without first contacting a client is poor customer service. Not happy about how this was handled. Thank goodness the company that came out was very professional about the whole situation.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 16th, 2020

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Sharon Terrell DeSoto, TX

Choice has a lot of bureaucratic procedures that contributes to service inefficiencies. Because Choice believes it is more important to save company money verses attending to the home repair, I had to be without a water heater for eight days. My technician could have repaired my water heater the same day if they were allowed to purchase their own supplies from the local hardware store. For this reason, I was without water for eight days . In addition, I had to go to a hotel to shower, and visit coin operating laundry mate to wash my clothes. This service is unacceptable and the company should have exceptions to accommodate circumstances as this. I even offered to purchase the supplies and get reimbursed and they said that option was not available. I am truly disappointed and will look for a better home service warranty.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations for review.

Jul. 16th, 2020

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Michele/Jeffrey Howell Clemmons, NC

So far -- they've been a Company who stands behind their guaranty. We have had two repairs now and we've only paid the $75 fee and nothing more. Thank you Choice Home Warranty for being such an awesome Company.

5 years ago

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Cynthia Weant Port Charlotte, FL

Fabulous! Did the online request for service this morning your technician was at the house before 11 a.m. . Job finalized before noon and the air conditioner was fixed. Running great

5 years ago

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Richard Canton, GA

I enjoy the security of knowing some major appliance repairs will be covered if a breakdown occurs. My only complaint is some of the providers are not the best. Also you are not really sure if something will be paid for.

5 years ago

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Cami McLendon Houston, TX

I have always received a fast appointment and the service companies are always very polite. When I had a plumbing issue the gentleman let me watch him the entire time and even explained my system to me. 10/10

5 years ago

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Wanda Wilson Abingdon, MD

I'm a senior on fixed income and he gave me a better deal than what was online. I don't have any preexisting conditions. So I hope I won't have problems effective August 11 when policy goes in effect 30 days later. This a second try with you.

5 years ago

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F. B. Norwich, NFK

My recent service claim was covered by CHW. However, I had already several issues that were declined with questionable reasons provided. When I complaint about those decisions to senior management, I got very rude responses and it looked to me that management truly doesn't care loosing customers. One manager even questioned my technical understanding and told me in a very nasty way that he is the one who makes the final decision, and if I don't like it I can always cancel the contract. This insurance is just average.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 14th, 2020

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Sabrina Houston, TX

I have been a Choice customer for two years and have already saved myself lots of money for repairs. So far I’ve had plumbing , Air Condition and washing machine problems. All satisfactorily resolved.

5 years ago

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Brandi Stearns Fort Worth, TX

I got home from out of town to a dishwasher that was full of water. I filed a claim and first thing the next day, I had a repairman at my house that was quick and extremely professional. He fixed it and was gone in an hour.

5 years ago

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Junior Players Vero Beach, FL

Very efficient response prompt service. Choice is pleasant to work with. Throughout the years I have used other warranty programs and was disappointed. I HIGHLY recommend CHOICE as the best.

5 years ago

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Ernest Ledesma Elkhorn, WI

What I like the Best is the First time using the Services. It was like I've been with you guys for years!!!! I was treated Extremely Excellent! I will recommend others to you guys!

5 years ago

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Cameron Maynard Carmel, IN

Very fast email resolution for my claim. I expected more hoops to jump through but it seemed like they were actually interested in getting us help for our air conditioner and making it easy.

5 years ago

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Celeste Johnson District Heights, MD

Recent air conditioning and heating service/repair. Excellent Company very professional and thorough attention to detail in solving the issue of non-heat and air. Assured workability and assured me as the customer that the peoblem had be solved.

5 years ago Edited May 16, 2022

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Monica Delgado El Paso, TX

I have only had two bad experiences one I could not get my garage door opener fix because choice warranty doesn’t cover all part like sensors another I called them to report that I never got my water heater fix that the company robbed me and them but nothing was done other than everything else is okay

5 years ago

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Anna Kelley ,

This is my 2nd time signing up with Choice and everyone I've worked with on both occasions was super helpful and extremely friendly. I would definitely recommend Choice to my friends and family.

5 years ago

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Walt and Glenda

I was a new customer and within 3 months had to use their service. They took care of the problem and the vendor did a great job. The next day I had another problem and that was taken care of as well. No hassle!

5 years ago

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Adeel Agha Brandon, FL

Pleased with the professionalism and timeliness of handling claim. Been with CHW for the last two years and I must say that they have improved on their customer experience alot. Keep it up!!

5 years ago

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Farshad Kalaty Hicksville, NY

Ive been with CHW for over 4 years now. I would say their service has become better over the years. This past week I had an AC unit that wasnt working. Filed my claim online and the technician was at my home the next day. AC fixed on the spot.

5 years ago

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Dennis Wichita, KS

It was good, except that I was not contacted at the phone number I requested to be provided an update as to scheduling. I did get that resolved by going back to square one, acting like I was initiating a new claim. When I tried to get an update using an existing claim, I never got a call back after more than 2 hours.

5 years ago

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Steven Ruffkess Tampa, FL

Charlie was very good at explaining the policy and what the coverage is.. Gave me a lot of options. Ended up with a 42 month program with a lot of options... Lets hope I do not need it...

5 years ago

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Alison M Barry San Antonio, TX

Quick, efficient response!! My air conditioner went out in the evening, I put in my service request, and first thing in the morning I had a technician out here from a local service company who was able to fix it.

5 years ago

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Susy in Louisville Louisville, KY

I purchased a 6 year plan at a great price. The sales rep was great. However, they have not had a quick response to my claim. After 23 hours, I have yet heard from a contractor to schedule the work on my AC. I am so far disappointed in the company, now. I am beginning to believe that my realtor friend was correct when she said that she doesn't recommend this company because of complaints due to the lack of response and action to claims. I am not interested in calling my own contractor and going through a reimbursement plan. If Choice cannot follow through on this first claim, no telling what would happen if I paid out of my pocket and then tried to get them to reimburse me. Susy in Louisville, KY

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 7th, 2020

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Peggy Tucson, AZ

This is my first claim on my home warranty and the service I received was impressive. My claim was submitted and now I wait for the service technician to give me a call or email.

5 years ago

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Charlotte Anne Merrillville, IN

This was our 3rd time using our warranty. Every claim has been seamless! The technicians are professional, polite and efficient...I would use any of them again! Thank you Choice Home Warranty for such amazing service!!

5 years ago Edited September 14, 2021

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Staci Umsted Dallas, TX

The deductibles & premiums are both less expensive than several other companies I looked in to for home warranties. They are also polite & helpful & cover appliances better than American Home Shield.

5 years ago

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Scott Webster, FL

We purchased a 4 year home warranty when we purchased our new condo in 2017. Choice has been very responsive in the claims we have submitted. We plan to renew when this contract expires

5 years ago

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Linda Romano Wheaton, IL

Danny M from MJS is the absolute most knowledgeable and efficient plumber I have ever dealt with. He comes in and just gets down to business, cleans up and job is done right.

5 years ago

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Sabrina Campbell Manvel, TX

It’s been two years now and Choice Home Warranty has not let me down. Quick responses to my calls and service requests. And my service payment is very reasonable. I highly recommend CHW👍🏼

5 years ago

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Raja Bridgeville, PA

Had water leaks in the refrigerator. They assigned a tech immediately and the service provider came next day and fixed the issue temporarily. They also ordered the replacement parts.

5 years ago

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Sonia Altamonte Springs, FL

Called today for a claim & in 2 hours I received an email telling me who is the technician, name of the company, phone number, the time frame,and the date. That is amazing and an excellent customer service.

5 years ago

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NLGM Iowa City, IA

My mother, a senior citizen, has been waiting 15 days in 98 degree weather for the supplier Choice Warranty contracted to repair the motor on our air conditioner. I have called 5 times in 16 days. I have spoken with the supervisors of people who answer the call and got Diane, a supervisor to call me. She could not determine where the motor was but assured me she would find out and call me back. Three days later, I haven't heard from her so I called to follow up and a request was made for her to call me and I still haven't heard. When someone gives you their word they are calling you back and they don't, it makes you lose confidence in them. Don't have a motor, they won't answer the technician's phone calls although they do respond to him via email. He has no idea where the part is and neither does Choice Warranty. I guess I won't be renewing my insurance with them afterall.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 29th, 2020

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Sarah Cobb Sarasota, FL

I like that Choice Home Warranty uses local appliance repair persons to fulfill their contract jobs. I've had a couple of appliances stop working properly. The technicians either fix the problem or recommend replacement.

5 years ago

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MOHAMMAD Abilene, TX

I had a swimming pool pump problems, I called CHW on Sunday afternoon, their response was so quick and professionally repaired within 48 hours without any additional charges. I recommend CHW very highly

5 years ago

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Phillip Scott Abilene, TX

Covers almost everything but I found out for Septic tank that have to notify them in advance. When I wished for review no one got back to me ,only problem in 6 years not resolved to my satisfaction. I did renew for 6 more years.

5 years ago Edited February 8, 2023

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Susan Mann Berkeley Springs, WV

It is very helpful to be able to call a number and order service on your appliances. Sometimes it takes longer than you wish but overall it worked out well. The $45 fee for service is a deal. Sometimes can require back up phone calls etc. but Beats calling around to find service people and waiting for answers from several people at once.

5 years ago

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jltski Lawrenceville, GA

The technician was great. However, getting one to the house was a problem. The original one called from an "unknown" number, so I didn't answer. Had he started to leave a voicemail, I would have picked up immediately. So he just went to the next job and we had to wait two more days for another appointment. Very frustrating!

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Carolyn Johannsen Phoenix, AZ

J & L Plumbing was flexible in rescheduling our appointment plus kept us informed the day of with a call from Shawn when he was 30 minutes away. He arrived on time, was personable, and completed the job with success!

5 years ago Edited January 10, 2024

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Judith Donahue Flemington, NJ

We have used CHW's services twice - once they were unable to provide services due to damaged equipment not being covered; once they succeeded with the necessary repairs. However, BOTH times the technicians were prompt, courteous, knowledgable, and well-versed within their respective areas.

5 years ago

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Veronica Lind Tulsa, OK

Well when our air conditioner went out they worked as hard as they could to try to find someone come out and get our air conditioner fixed during this whole Coronavirus which I know had to be really hard they did a great job

5 years ago

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Chirs Boldt Bayville, NJ

This is my first claim. Customer service is very good up to this point. My contract had the wrong city and zip. Due to my first clam had the wrong customer address (city and zip). The customer representative opened up a new claim that included the correct city and zip. I will update this post once this claim is resolved.

5 years ago

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Marco P. ,

So far the service has been 5 stars and luckly I have had no issues with my claims. The Customer Service call center wait is a little too long but.once connected the service is very good

5 years ago

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norman totten Moulton, AL

I have had two claims.The first was for my washing machine and after three weeks a technician is finally coming out this afternoon.The second was for our air conditioner and instead of waiting a week in extreme heat we called a local company who came right out the same day,again we alerted Choice,cancelled the appt they set up and then even after that they set another up which I had to cancel.So I am not too happy with them now.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Eddie Cox Germantown, TN

Like a roll of the dice.....some of the repair people they use are terrible leading to numerous bad reviews on our real estate company's website. Choice is our companies recommended warranty only because the district manager is now Christy S. Recently we had clients with terrible experiences with some of the Choice's repair firm and I had to waste my time becoming involved with other Choice handling the issues.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Donnie Tomlinson Brandon, FL

All went very well except the timing of the actual appointment to fix the ac unit. Choice set an appointment time but as the time of the appointment was near (2days later) the vendor called me to set the actual appointment. This was a little disappointing, however when the tech did arrive he did a great job. Very happy with the final results.

5 years ago

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Felicia Martinez Keller, TX

This is the second time we had to call them. Our first request was denied and I was out of pocket the service call fee. Was NOT happy. When this ticket was created on Wednesday CHW did not scheduled it until Friday morning. Then when you did it was with a technician that does not even service our area. I had to call them who then called CHW (of course they have a number but we didn't) to reschedule it. Our AC was out until Monday because of the delay.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Laurie Nelson Milwaukee, WI

Have used CHW 5 times this spring and until recently received very good service. The last new claim needed to be followed up on multiple times to get the necessary approval and paperwork to the technician - which was a problem because it was an electrical issue.

5 years ago

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Phelissa Kirkland Martin, TN

Very informative, answered all my questions plus some. Call got disconnected and she immediately called me back. Very nice to talk to. Thank you so much for all your help and information!!

5 years ago

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Perry Smith Harlowton, MT

Had my furnace quit and tried calling the number given me when I first joined and all I got was advertisements for more insurance, after about 10 minutes of that got told that they were no longer taking calls and to go to the website, t finally got that figured out and tried to log in and got a message the policy number was wrong and they would send the number via email. I am not very good with technology and it took another day to find the email in the spam folder. Going back, the first day that I couldn’t talk with anyone from your office, I called the local heat and air man and he checked it out and found the control panel burned out so I had him replace it as i needed the furnace (33 degrees the next morning). 5 days of messing around I finally got to talk with someone from your office That I could hardly understand then we got disconnected before anything was resolved. Overall, I am not a happy camper

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 15th, 2020

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janet Schoen Pahrump, NV

I worry about some of the contractors sent out. Last December you sent out a nut that said everything was fine with my a/c unit (in a rental house I was away for holiday) but I just need a bigger unit. That unit had worked just fine for 25 years. I hired a local contractor who came and fixed the crossover ducts. When I told you that, I was told the ducts were rusted. Again my contractor said they are plastic. You eventually paid me 1/2 of the bill, but really!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 15th, 2020

Choice Home Warranty Reviews