Choice Home Warranty Reviews

The service technician was great but they weren’t able to fix the dryer in a very timely manner which for a family of 7 isn’t ideal. We waited 4 days for the appointment now it’s about another week til the part we need comes in.

I am very pleased with choice Home Warranty. As everywhere, there may be a not really great apple in the bunch. I have had two technicians out of many who I feel were sub par, but choice did it’s best to rectify the situation.

The tech did a great job and got my ice maker working again, careful and respectful of my home. On the negative the wait of two weeks until the tech showed up. Apparently CHW has to search for companies that will provide service according to CHW terms. Much two long to wait for a service person to show up. The actual work done was excellent.

In theses Bidenomic times CHW has had a hard time finding contractors in my area who will accept their terms. CHW told me to find my own and would reimburse me less my deductible. That's not what I'm paying for, I ended up repairing it myself.

We have liked almost everything so far, companies have come out in a timely manner and fixed the issues. The only thing we have an issue with is choice making the appointment for you and having an issue trying to reach the repair companies to reschedule. Also, we don't get receipts from the repair companies.

The repairman are professional and great that are sent. I am not real impressed with the customer service from choice. They do not seem to listen and tell me things that are not accurate. I have also been told by them that they do not replace anything, they will just keep sending a repairman.

I thought the technician was very qualified. It was going to be over 3 weeks before the parts needed for repair would be available. We decided to buy a new dryer, our choice. This decision saved Choice several hundred dollars and cost me nearly $800.00. I believe we should get a rebate of some sum. Ron Dulaney

We were very pleased with the service we have received! Our only dislike is the time zone difference limiting when we can actually speak to someone or when our service providers can get approval for work. The reporting feature is very limited in online reporting options without speaking to a live person. Overall very satisfied!

The service was very timely from start to finish! Mike with I Serve Service Contractors was very knowledgeable and diagnosed the problem and repaired it in the same visit! We are very satisfied!

Choice has been extremely quick to respond and, when I had a problem with the business that initially responded, not only did the person I spoke with understand but fixed things immediately.

I like your company service it's the nicely and the quickly. But I don't like the local service company isn't not good the quality and sometimes appointment time off but didn't gave me any notice for updated service time . I can't stay home all day w/nothing.

About three years ago I decided to research home warranty companies and buy a policy to cover repairs to my townhome because my disability worsened and I could no longer physically do many home projects I was previously able to do by myself. At that time I saw many good reviews about Choice Home so I called the company for a quote. The company representative sold me on what he said was their most comprehensive policy that covers all the home systems and appliances that I want covered and offered me an incredle price and per service deductible for three years so I bought the three year policy. Well, the first time I had to use the policy was when my installed combination microwave/vent hood in my kitchen shorted out. I went online to file a claim and a contracted service technician soon after scheduled an appointment with me to come out to diagnose the problem and fix it. The guy was very professional, courteous, and respectful of me and my home. He quickly diagnosed that the control panel shorted out and needed to be replaced. So, he checks and finds out unfortunately that the manufacturer no longer makes the part so he can't repair the problem. He calls Choice and tells them that, and he tells me that Choice will contact me soon to discuss replacement options. So, I pay the technician my policy service call fee thinking that he will be back to install the new microwave/vent hood after Choice calls me to discuss a replacement. Well, a representative from Choice calls in a couple days and tells me that they will only give me a $150.00 credit to use at Lowe's to pick out a new combination microwave/vent hood for my kitchen and I have to find and pay for someone to remove the old one and install the new one. I was totally shocked because a new comparable replacement would be $500.00 or more plus the cost of installation. I thought my policy would cover replacing and installing a new system; however, the adjusters informs me of something in the policy fine print that is what it is in the policy. Sure enough, I pulled out and thoroughly read line by line the entire policy and realized I was duped by the representative who sold me the policy because he led me to believe that, if something can't be repaired, it would be replaced with a new item similar to what I have. I have also submitted a few other minor claims and ran into similar problems with Choice. I also experienced long delays in service technicians responding to come out to diagnose and fix the problem because it seems local service contractors find working with Choice hard to work with and not wanting to pay them a reasonable price to do the job. For one small claim that I submitted, I had to wait almost two weeks for a contracted service electrician to contact me to schedule an appointment. I found out that the electrician who responded to Choice was located 3.5 hours away from me in another city. I thought that was incredible because I know several licensed electricians less than 15 minutes from my home. The electrician who came out was very professional and did an excellent job. However, I suspect Choice might have stiffed him on paying him and he found working with and being able to contact them too difficult and probably is not responding to any more requests from Choice for jobs. In conclusion, I can say to anyone considering Choice or any other home warranty company: "Caveat Emptor." I also highly recommend thoroughly reading in detail going line by line the entire policy to understand what you want to buy and ask the company for the names and numbers of their current customers you can call for references, and also ask your relatives, neighbors, friends, business colleagues et al who have a current home warranty policy to recommend a home warranty policy.

I had my AC to break down and ChoiceHome w,didn't have anyone available to send out and they told me I could opt to call someone on my on and they would reimburse me so they came out and fixed my problem and I paid them for it and when I tried to get reimbursed I was told that the people who fixed it should have have called them to get permission to replace or repair any parts so they ðidnt call for pre-approval, and I just told them to fix my AC and they did I paid them for the repairs now I'm told I an not get reimbursed for me 274.00 to get me air fixed .I tried several times to speak with a serperviser but I was told that's protocol and they would tell me the same thing but I kept insisting to speak to a supervisor and finally they put me on hold for one but I never got to speak to one so I'm out 274.? Plus paying 61.per month my warranty I've been with CHW for5 years now so I guess I'm not a good candidate now to have.So I'm on the fence about canceling my contract with them I've never had any problem before but when I was given the opertunity to call someone and pay my self to keep from having no air in this heat I chose that route so for sure I'd never fo that again.i could understand if they thought something was wrong with they're statement or charge it never made it that far,I was told that I payed without approval and I would not get reimbursed, but I needed my account running and I was willing to pay the company I had called to do the work said that they would try and send in my invoice but when they tried to they wanted them to join there team and they were not interested in that and they wanted all kinds of information about they're business and she told me I'll have to handle Choice warinty as far as my getting reimbursed that they don't do that so I got stuck in the middle with no helpfrom chw they never told me to ask if they put in claim with chw which they don't evidently, my lose,so like I said I'm on the fence about canceling with them,I'll make up my mind before my next bill. MY LOSE Barbara Cloyne

I think it's worth it because of the money and time I saved. First not having to pay for the labor and parts; and the time spent looking for a company to do the job. All of the service technicians were very respectful and polite. The service people who set up the job were very helpful as well

Quick response from both Choice and the contractor scheduler. The technician they sent out was very helpful and got the job done right. Also shared tips on keeping my AC unit in peak shape.

They came at a good time. The parts was mail to me a day before they came. The tech didn't take long putting the good part on and taking the old parts off. I am a happy client, now I can cook and bake.

We are happy with our CHW warranty. Very helpful in finding good specialists, and flexible allowing you to choose yourself. Reliable and fast service. Well organized customer service.

I enjoyed the convenience and fast service that Home Warranty provides to my home. I have a peace of mind knowing Home Choice and the technicians are professional and help me fixing issues at my house.

Choice is always there for me with service for broken appliances, plumbing problems etc. Appointments are made within 24 hours by reputable service people. I'm a happy customer!

The service was good. But the fact that I am being harassed and forced to leave a review is wrong can’t I just get good service without having to praise you over and over again publicly? I am considering canceling my account because of the harassment for this. I pay for your service. Why is it that I am forced to do this when I don’t have time or desire to do it?

I have been very pleased with the service we have received from Choice Warranty. We have have several instances of needed repairs and have been serviced quickly with reputable companies. Thank you for the excellent service.

I dislike the fact that it's my dishwasher not working, but the problem maybe the electrical breaker so I would have to pay for another electrician to come out when I just paid the plumber to come here and it's all connected to the same thing.... The plumber said I shouldn't have to pay the electrician due to it's connected to the disposal and I spoke with this manager for your company name Quedea who wouldn't help me with this situation at all. She just kept explaining how I would have to pay the additional $85 for the electrician... That was no help at all... Just out of more money.

Representative explains every coverage and offered more product but did not push when i said no, so there is no pressure selling which i found very nice business practice. Thank you.

It seems Choice warranty does not have a very good network of service providers . We had to wait 2 weeks to get an AC tech scheduled. We had to wait a week for an electrician. Service companies who are a preferred vendor for Choice should be more responsive to Choice customers needs. However, it appears these vendors do not care as they have stated they do not like doing Choice Warranty jobs because they are very hard to work with and they never want to cover items. This is not instilling a lot of confidence in me when I have heard this from a couple companies.

I had an A/C system claim. There was not a vendor available on the CHW network and I was advised to hire my own and have it approved through CHW. My technician charged the system with freon which fixed the problem until it leaked out in less than 30 days. They denied paying for the service because he completed it before approval. While waiting for the appeal process, my A/C stopped working and I filed a new claim. That one was assigned a CHW vendor and they confirmed the leak and submitted a work order to replace parts. Now, CHW will not allow that new claim until the old claim proof of work was submitted. (My technician did not specify in the invoice the work that was done.) I am on another 4-hour decision-making wait to see if the proof of repair is approved. Communication is difficult with customer service that cannot explain well enough what I needed to do, English not being their first language. The online messaging service is automated and there is a delay in any answer. They have policy and customer service issues.

Greg was great. Friendly and straight forward. He kept me up to date throughout the process and got the new hot water heater replaced and my household back to normal as soon as he could. Thank you.

Placed a order on June 14th, 2023 because A/C unit went out. Still waiting for a repair on August 9th!!! Totally unexceptional. Called customer service and they couldn't help me, asked for a supervisor and was told there wasn't one. After asking for a phone number so I could call one. It wasn't given. Finally someone else got on the phone and was completely unapologetic and borderline rude because I was trying to speed up the situation because of the 100+ degree weather. Was told that if I wanted service sooner I could call someone else at my expense..which I did!! They told me right away that the problem was a leak in the system and due to the age of the unit the EPA it couldn't be fixed. Called your number with the information and your people were not interested in that! Needless to say with the weather as bad as it was, we had to purchase window units for each room just to make it liveable-not comfortable-to be able to stay in our home. Enough complaining, I think you get the jest of my frustration.

When you have waited 4 days for the technician to arrive and the diagnosis in burned out motor in the dishwasher and he leaves with trip charge in hand you start to wonder. You receive an email from Choice saying they are going to replace the dishwasher and you are elated. THEN they explain that die to the age of the unit. they will give you $246 in Lowe's gift cards for a new unit. A Whirlpool replacement ON SALE is $399 not counting tax or install and carry away. The install is $250 with the take away. I wait another day after declining their offer to speak to a Case Manager. She explains that due to the age of the unit they cannot give full replacement cost I did get them to send a check so I could shop anywhere for a new dishwasher. It hasn't arrived BUT I have their number. I told the case manager that Choice drafts my money monthly with NO hesitation. I also told her I didn't know how much longer I would stay with them. I had discovered a way to recover the extra funds I am laying out: I SIMPLY WOULD STOP BEING THEIR CUSTOMER AFTER MANY YEARS. When I was a new customer I learned that corrosion in a plumbing pipe was NOT covered YET they never asked if I had a well or not. I do. You learn these caveats after watching the repairman leave with a check for more than a trip charge.

Once I put in my claim, I waited for a week with no response, then waited another 6 days and had to call again before I finally got a response for a scheduled appointment. The technician that came was very considerate and professional and fixed the problem, although he wasn't sure what caused the problem, so I'll just have to see what happens.