Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Kevin

I needed a pool repair but nobody was dispatched. I strongly advise against getting pool service from them, very disappointing experience.

1 year ago

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Terry

My well went bad, leaving me without water for 3 days. I tried to get approval for repairs but was denied and couldn't use the warranty. Disappointed with the lack of support.

1 year ago

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Kieran Bustamante

Dishonest company. Find/invent reasons to deny claims for anything but the most cheap repairs. Two bad experiences over last few months. Very slow and bureaucratic customer service - stay away!!!

1 year ago

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Verified Customer

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Shannon Worsham

Responded quickly to my request regarding a follow up to a previous service call.

1 year ago

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Barbara

Did not honor contract. A/C stopped cooling leak in capillary lines. Tech inspected said normal wear and tear. CHW (did not inspect) said it wasn’t and was not paying to fix. CHW is just a rip off.

1 year ago

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Michael

More action needed as opposed to just the same old Customer service Reading off a script and constantly telling you that they will have someone scheduled within 4 hours

1 year ago

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Sheila

Technician who came to service the problem did a very good job at fixing the problem.

1 year ago

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Karen Hawkins

I was having problems with both aid my washer and dryer. Submitted a request and both are fixed.

1 year ago

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Judy Nagle

I only asked for help once and it was good. But the monthly payment is too expensive for me. Please CANCEL my monthly payments. I don't need it.

1 year ago

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Dorine

They have approved all of my claims. They responded to my emails and approval time is quick.

1 year ago

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Verified Customer

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Nat Kelly

Professional Service. Very satisfied. Choice Home Service handled my claim with no problems to me.

1 year ago

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Katherine

i like that i dont have to struggle to find different people to fix different problems

1 year ago

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Jeff Burke

Sometimes you need to speak to an actual person regarding a claim. this is impossible with your automated system and your company.

1 year ago

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Verified Customer

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Sandy Wodarczyk

I loved that they sent a technician out right away he took care of the problem in less then 30 mins

1 year ago

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Verified Customer

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Calvin Broady

Someone showed up to resolve my issue in a timely matter and so so was very professional

1 year ago

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Sheila Johnson

Quick turnaround..professionals sent to our home. We couldn't be happier with Choice Home Warranty

1 year ago

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Jeremias Pando

I thought the repairman would cancel on me, understandblgh, because of the weather but he didn’t

1 year ago

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Verified Customer

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Bridget Knight

What I liked is once the tech comes out they evaluate and fix or replace the product.

1 year ago

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Verified Customer

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Pam Joyner

I appreciate the quick turnaround on having the technicians come out to fix my problems with air/heating.

1 year ago

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Verified Customer

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Nishith Purwar

Awesome experience. They truly provide solution to your problem and very responsive.

1 year ago

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Verified Customer

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Anisoara Rosiu

That the refrigerator was fixed , I just wish it was fixed sooner but still thankful it was fixed

1 year ago

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Verified Customer

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Thomas

It took two weeks to find a contractor to come to my house to fix my ac in 100 deg.weather in West Texas The AC guy they finally sent was good but the wait for a disabled Vet. wasn't .

1 year ago

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Verified Customer

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Chad

You get technicians here in a timely manor but the resolve is not quick and the offers are not great. So the out of pocket is a lot even though you purchased insurance

1 year ago

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John Bell

They don’t call from a consistent phone number and messaging interaction is clunky at best They don’t really answer any questions

1 year ago

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Verified Customer

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Cheryl Garruto

Good value for cost of 3 1/2 coverage. Never had an issue with getting a claim approved

1 year ago

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Avis Bolling

Great response, great contractors who do awesome work and that makes for a very satisfied customer.

1 year ago

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Verified Customer

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Fernando

My claim was processed quickly and an electrician was assigned to my address the next day.

1 year ago

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Verified Customer

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Ivelisse

Very satisfied. Choice Home Warranty always picks the best companies to help with repairs.

1 year ago

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Verified Customer

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Karen

Very responsive to claims. No hassle so far with service providers. Glad we chose Choice!

1 year ago

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Verified Customer

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John Steciw

very professional and friendly - also NO MESS afterward. thank you = they were great

1 year ago

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Rhonda

Always responds and sends a technician within a few days to solve our household problem.

1 year ago

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Jerry

Use them several times with only one issue with a dryer. All other issues taken care of satisfactory.

1 year ago

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Verified Customer

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Elle

When a service man doesn’t show up at the scheduled appointment this not acceptable! A telephone call would be nice to say they’re running late but that they’re not coming at all

1 year ago

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James Thompson

The appliance repair was exceptional. The tech sent out on 2 occasions on plumbing issues was horrible.

1 year ago

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Rosie Diggs

You know what’s covered and as soon as you set the appointment, someone comes to fix it.

1 year ago

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Nancy Brieschke

Cost for initial visit is a bit high. Had to wait several days before a service company would come out.

1 year ago

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Tee Cogliandro

Home warranty companies have saved us thousands of dollars over the last 20 years.

1 year ago

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Heather Lewis

love the fast reaction time it to to filr the claim and have the service completed

1 year ago

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Verified Customer

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Harvey

The HVAC repair man charged me twice to repair my heater once after the request was submitted,and 7 days later. The CEO of Choice basically said " tough luke " because it was a small amount .$150

1 year ago

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Verified Customer

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Shanna Pryce

Very easy process and the service providers are good. Professional customer service staff too.

1 year ago

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Verified Customer

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Craig

Terrible...1st I received email claim was approved, the day the repair was to be done I received appointment reminder email...then I was told claim denied. ..I paid a LOT of money for my warranty...This WAS UNACCEPTABLE.

1 year ago Edited September 11, 2025

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Verified Customer

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Leroy

The professionalism of the service provider, the technician and overall service.

1 year ago

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Michelle Lunders

Choice Home Warranty has been very responsive and they stand behind their warranty program.

1 year ago

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Kenneth Turner

The immediate response was good, however the company they chose took over 2 weeks to complete the job

1 year ago

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Joe K

I’ve had two separate issues which were satisfactorily covered by Choice Home Warranty.

1 year ago

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Jim

Why I have to pay for someone to come out and tell me what’s wrong then pay another &75 to have them come back to do the repair is quite a bad business practice I do not feel we will get another contract with you

1 year ago

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Verified Customer

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Michael

They helped me , were responsive , and the company came to my house was wonderful service

1 year ago

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Verified Customer

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Chris Wheeler

Warranty is just a "word" that doesn't MEAN anything. You don't fix the problem and don't replace the defective item. You just give a meager $$ amount for the defective item.

1 year ago

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Verified Customer

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Anthony

Apparent disconnect between Choice and company selected to do repair. Poor communications between both organizations.

1 year ago

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Verified Customer

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LeHa Tran

My dryer is not working for almost a month now and still not fixed. You scheduled me with a technician who was not even in town to do the job. I called to confirm just to find out she was out of town.

1 year ago

Choice Home Warranty Reviews