Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Jeffrey Morgan Powell Rancho Mirage, CA

They have been ethical and have'nt tried to avoid responsibility compared to other providers.so far.

4 years ago

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Andrea Suggs Olive Branch, MS

The ease of filing a claim. The response time and the customer service. They're always courteous and polite.

4 years ago

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Harvey Speiden Wood Dale, IL

We've had to use the warranty twice now, and were very happy with the response and knowledge of the serviceman

4 years ago

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Tiffany Denny Derby, KS

Tracy P went above and beyond to help us when our AC went out during the extreme heat!! She is great!!!

4 years ago

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Arnie Lifland Englishtown, NJ

On several occasions they have sent technicians that have saved us money and repaired our applisnves

4 years ago

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Debra Rogers Hurricane, UT

AC fan stopped working. Contacted Choice Home Warranty, they had a service company to repair it in a timely manner.

4 years ago

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Pam Adams Henderson, NV

They have always fixed my problems. Only during the COVID lockdown did I have an issue. They remedied it eventually.

4 years ago

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Raeshawnda Suffolk, VA

Always there when I need them. The price is a great value and the deductible is low if you have a claim.

4 years ago

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Telma Murcia Pacific Palisades, CA

The constant nagging to get feedback for Choice Home Warranty is very annoying, but the electrician they provided was very good.

4 years ago

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Elaine Danville, KY

It took 6 weeks for them to cut a check for a 22 year old Air conditioner. They were informed we are senior citizens. 90 degree heat in Kentucky. They were quick to get my money, but, very slow on getting their job done.

4 years ago

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Doris Briggs

I had mixed experiences with customer service. Sometimes, the representatives don't go the extra mile, especially for longtime customers, which is disappointing. However, I had one great experience when I needed help, though I faced issues with the initial repair that required multiple follow-ups. Overall, there's room for improvement.

4 years ago Edited January 10, 2024

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Lisa M Waddell Brentwood, TN

They are difficult to reach to talk to a live person. I had a service provider refuse to come back to finish a job because the warranty company owed them over $20,000 for their services.

4 years ago

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James burrell Riverview, FL

Everything was an issue , had to call out numerous times for the same repairs. Things not covered because we'd have to wait for a waterline break 3-4 days. So we did it ourselves and then wouldn't accept the repaired work. Horrible warranty company

4 years ago

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Anonymous Gainesville, TX

They denied a claim In our correspondence. I had a stopped up drain in my house and choice home warranty sent out four different plumbers and they were not able to fix it. Reimbursement was not helpful.

4 years ago

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susan thomas Henderson, NV

After speaking to the gentleman who was reviewing my case. He stepped up and got a company out quickly.

4 years ago

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Jimmie Richey Owasso, OK

They are quick to move on claims and the contractors that are sent out have been knowledgeable and efficient!

4 years ago

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Avery Kissimmee, FL

They always try to help and if an issue with who originally came they send back up. Always positive results

4 years ago

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Donna Summerville, SC

I have had CHOICE HOME WARRANTY in three homes. It is one of the best purchases I've ever made! Great company.

4 years ago

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Ursula Mather North Port, FL

The plumber can on time and fixed the toilet without any problems he cleaned up everything was fixed in a timely manner

4 years ago

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Michael Braddock Mobile, AL

They are fast on getting your service scheduled but can work on fast response time. Some situations require next day attending to.

4 years ago

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P. Frank Potomac, MD

The last repair was scheduled for over a wweek, nowever the technician called within thre days and completed the repair satisfactory in three days.

4 years ago

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Norman Cutway York, SC

What I was told at the beginning when I filed that claim they said they would do something and then they said no they were only cover nothing I'm done with it

4 years ago

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Emily Ann Desauguste Springfield, MO

I have to speak with a case manager, but the soonest I can get in is over a week and a half away. This is not fast service. I am frustrated. This is my kitchen stove broken. I have four kids I need to provide food for.

4 years ago

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Tiffany Hill Osceola, AR

I've been on the warranty list for my air conditioner for about 2 months I know may be longer, and still haven't gotten it fixed. I called after a month and they said I was still on the list. I'm not understanding what's the hold up

4 years ago

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Fred Hueston Melbourne, FL

very confusing communication between technician,choice and client. Technician said we needed a full replacement of our a/c and choice approved only replacement of the compressor. Communication breakdown somewhere.

4 years ago

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Maria Norvell Austin, TX

For now a month they give me a claim about my air conditioner repair and to this day they have done nothing about it. You think I would do business again with you I am fixing to cancel my policy with Choice and try to find a lawyer to see what I can do for way Choice has tread me.

4 years ago

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Cindy Ann Cedar Park, TX

Our last three claims have been a fiasco. Over a week to set repair appointments, required to pay for parts without explanation. Hold times for customer service are 30-45 minutes. A downhill trend for a company I used to recommend. Not anymore

4 years ago

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Marilyn walsh Rowlett, TX

I waited three days for an air conditioner repair person. Received a message everyday they would be there the next day. I finally gave up an hired someone, and cancelled with Choice.

4 years ago

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Kelly Cahill Pittsburgh, PA

Poor customer service, does not return calls, gives customers run around with claim status, told me they could not find a local provider & to locate my own & will get reimbursed with lots of stipulations.. um still waiting on service call reimbursement. Reported to BBB & surgeons general office & they canceled my policy! Total scam!

4 years ago

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Margo Ricarte Deer Park, TX

They lie and reps are horrible. They will do anything to keep me from talking to anyone about cancelling my contract. They will not allow you to talk to supervisors and will first hang up on you to prevent you from complaining.

4 years ago

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D. Lady Lake, FL

We used it recently for an air conditioner and they only paid a portion even though they should replace the whole thing they only replaced a portion of it saying that the other part was not damaged even though we couldn't operate the air conditioner without those parts being replaced.

4 years ago

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Richard Las Vegas, NV

A couple of times I had an air conditioner malfuntion and they took care of it. They've done a good job.

4 years ago

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Anonymous Katy, TX

We had an AC failure, got in touch online and the next day we had someone sent to repair successfully.

4 years ago

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Mr Raiche

Not enough use however the company they sent was great

4 years ago Edited January 10, 2024

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Chris Safety Harbor, FL

My garage door stopped working and choice wouldn't cover the repair. Their reason was the door was off balance. I advised them the door and tracks were in excellent condition and the door opens and closes manually with no issues. But they wouldn't listen and kept saying it's policy.

4 years ago

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Ariana Thumann Plano, TX

Overall VERY pleased with CHS. Appreciate the ease of making a claim and 9/10 times have GREAT technician!

4 years ago

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Sabrina Whiteside Red Oak, TX

Sheisty contractor business. Charged $90 to diagnose AC not cooling due to batteries no batteries in thermostat and put batteries from my TV remote in it to make it operate and cool again.Shady and sheisty.

4 years ago

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Lyle Leonard Middletown, DE

Quick response to requests. Knowledgeable service technicians. Fast delivery of parts from their warehouse.

4 years ago

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S Denver, CO

Had a great experience with a repair. My washer was leaking. Fred fixed this and was great to work with.

4 years ago

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John Pavone Johnstown, OH

Lately very poor technicians. Came to our home the 2nd time to fix dishwasher, didn't do anything and now Choice wanted to give us a low amount to help replace, not fix it

4 years ago

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Edward Schafer Pinnacle, NC

Had a vender for AC work con $400 and Choice did nothing about it. Last 4 times I ordered service for AC issues took 5-7 days for vender to come out.,

4 years ago

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Myquia Newark, DE

It's unfair to pay 2 deductibles for the same service I paid for them to come tear the ceiling out to fix the pipe and had to pay them to come put the ceiling back

4 years ago

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Agustin Rivera Richmond Hill, GA

Takes for ever to get a technician to come to your house. CHW doesn't follow up to see if technician has contact you or not. After five days they will close the claim without having contacting you.

4 years ago

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Jason Lake Elsinore, CA

My first service call has been a complete nightmare. A tech came out and diagnosed the issue, Choice didn't like it so they requested another tech to come out who no called no showed 3 times, wasting 15 hours of my time while I waited at home.

4 years ago

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Gary Howell

Customer service very bad. They don't respond when you inform them the AC company is a rip off.

4 years ago Edited January 10, 2024

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Amra Dey Daphne, AL

Most of the contractors are not very good at their job. Especially plumbers. Also, I just got my $310 ceiling fan replaced and they only paid $70, and I have to have "mediation " for ice maker replacement claim which was denied. I'm definitely switching to a different company as soon as I'm done with this BS mediation business.

4 years ago

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Laird Engle El Campo, TX

They denied our first claim, and they did not give the people coming out the information they would need to bring the parts they would need. When we had other issues, we did not even call them because we needed the problem fixed right away. People came from quite a few miles away. We did not want to pay for more than e

4 years ago

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Seth Sowah Milton, FL

I filed a claim for my over the range microwave. They determined it must be replaced and sent me an eCheck for $191 for a replacement from LOWES, with the assurance that will cover the price and installation of a new one. They lied! The least stainless microwave at LOWES is $258 and installation is $160. DO NOT CHOOSE THIS COMPANY!!!

4 years ago

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William Moujaes Sandusky, OH

Since 2/10/22, my refrigerator is not working, 9 Tech. Came to my house, they told CHW, it's beyond repair! Till this moment, no body care, can you imagine all this time without a refrigerator, can you believe that? I am so MAD , are we in USA or somewhere else!!!!!

4 years ago

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James Watson Cantonment, FL

Our AC isn't working.. AC technician said there's a leak in the coil and I've had to put plenty of Freon in the system. Choice denied my claim saying they need a picture of the leak. The technician explained there's no way to take a picture of a leak in a coil. Now I'm stuck trying to save 9k for a new unit.

4 years ago

Choice Home Warranty Reviews