Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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PERRY HOCKLESS Beaumont, TX

The gentleman was very knowledgeable and explained things in a manner that I would understand. Very professional and neat, he took his time to ensure the job was completed right the first time.

3 years ago

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Barbara Vanleer Hollywood, FL

Initially the tech who was here was very friendly and informative. He told us that he needed approval to take apart the dryer because of where lint etc was trapped. However, he reported something completely different to company. We are now in an appeal process because maintenance is not covered. Taking the dryer apart is not regular maintenance. Also he didn't tell us he put wet towels in the washer. Smelly surprise next day. Not amazing but can't change the preprinted word on green box

3 years ago

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Richard Ingleside, TX

Quick service when I needed them they sent a tech and I was very satisfied with that tech I would prefer the same tech for my central air if ever it needs work in the future again!

3 years ago

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Robyn Lacasse Fort Worth, TX

Fast friendly however, it’s very hard to get everything approved to get fixed. They’d rather have a client wait seven days while they order a motherboard for the old garage door opener, than to just replace it with a new one.

3 years ago

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hovsep Pilikian Granada Hills, CA

Out of 3 service call 2 service calls was fine. Work done on time with good results. One call end up costing me $1200.00 instead of $65.00 because you could not provide A technician and my technician did not know you rules and it's end-up costing me full price of new pool pump. He should have fixed the pump. Your technician would have known the rules.

3 years ago Edited July 12, 2023

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Christian Barnes Alpharetta, GA

My technician diagnose the problem and ordered the part. He’ll return on another day to install the part. I wish they carried parts in their vehicles so customers wouldn’t have to be inconvenienced another day. They never give a specified time, only a four hour window.

3 years ago

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Gita Lake Forest, CA

I definitely would recommend Platinum Repair and Choice warranty to all. Very professional, knowledgeable and great and fast service. This was the best experience I’ve ever had with a repair service and home warranty.

3 years ago

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Michael Las Vegas, NV

They have been super reliable and do what they say they’ll do. I am very confident they will take care of me and my needs with my old house. I am glad i chose Choice Home Warranty.

3 years ago

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Beatriz Fefel North Port, FL

Technician was very friendly and explained exactly what he was doing. Had no problems except that the first motor he installed was bad, but he came back and replaced it timely

3 years ago

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Ayana Chisholm Dover, DE

I must say that I am very disappointed. My hvac system was pouring water all over my floor so I called in as an emergency and they said they would match me with someone in 24-48 hours. So it didn’t matter that there was an active leak on this system. Also didn’t have hot water for 4 days and they didn’t seem to take that seriously either. The technician recommended replacing the hot water heater and Choice Home Warranty just wanted to fix parts and the hot water heater is from 2007 and will probably have another issue in a few months and I will have to go through this process again. The expert was here and sent pictures of what he saw and said replace not sure who told him to repair it. The stores were closed so I’m going all weekend with no hot water. Frustrating.

3 years ago

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Diane Ruggiero Central City, PA

Just signed up for Warranty with Choice after having a horrible experience with American Home Shield last year. The rep (Elizabeth) who called to sign me up was very pleasant, knowledgeable and thorough in her explanations. Here’s hoping that Choice will be better than AHS was to me.

3 years ago

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Robert P. Rebman JR Decatur, AL

I had previous experience with another company so I was already familar with home warranty plans Phil was easy to chat with & clearly answered all my questions . He also went into what ever detail was needed .

3 years ago

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Joey Mann Scott, LA

So far, definitely a 10! Fortunately, I've only needed to use the warranty service once but was very simple and the technician was very polite, quick and fixed the problem. Very satisfied.

3 years ago

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Steve Perkins Abilene, TX

I was "attacked" by multiple phone calls and lots of hard sell pressure to buy. That is a turn-off to me, and then everyone had a better deal, so it seems that the more desperate each salesperson was to make a sale, the lower the price. That one approach almost made me look at other companies. I finally did some research and got my questions answered on a neutral site. it was obvious the sales people did not care about anything except getting a sale.

3 years ago

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Valerie Barnes Philadelphia, PA

Good morning! My name is Valerie C, and I am writing about my experience with Choice Home Warranty. Customer service was great. The two gentlemen that came and serviced. My home was very professional.

3 years ago

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John H Fishers, IN

We had a leaking relief valve on our hot water heater. CHW got a plumber out the very next day. He diagnosed and fixed the problem within a half hour. We definitely received value from the warranty!

3 years ago

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Fulton Katy, TX

choice have been very good at getting repairs done, the only issues i have had was they initially rejected my ac repair saying it was not covered when it clearly was covered but they did repair after I contested thier rejection. Choice repaired my dish washer, my AC and is currently replacing my washer, I am happy with thier service

3 years ago

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John Barb Huntsville, AL

The technician arrived precisely on time. Diligent and most professional the technician went about his responsibility without difficulty, identifying the issue and explained the problem to me. Excellent performance!

3 years ago

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Cynthia Roundy San Francisco, CA

I liked that they let me call my own repair person. I liked that they were willing to help me replace my washer and let me pick out what I wanted. I strongly dislike that it takes 30 days to get the Lowes gift card which, I still do not have.

3 years ago Edited June 16, 2023

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George Pacheco Castro Valley, CA

George and Lynn Pacheco My experience was a great on in signing up with Choice Home warranty. Extremely easy and they offered a very fair price with Discounts. . Made you feel like part of the Family.

3 years ago

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Rebecca Leo Denver, CO

I like the quick response to my claims. Sometimes I feel like the service people are not very good. I had a claim for my disposal and the guy who came convinced me that I did not need the higher HP that I had, so he installed the lesser one and it has already not working as of today! (and I am having a dinner party tonight!!!)

3 years ago

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Ida Thompson Spartanburg, SC

The fulfillment of this claim was the best experience I have had with choice. The appointment was scheduled soon after claim placed. Technician was efficient and knowledgeable .

3 years ago

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Steve Andrews Roswell, GA

He spoke with an obvious accent, but was easily understood. He wore protective shoe covers. He found out that I had another issue which he got authorization to repair. Courteous, fast.

3 years ago

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Maralyn Johnstown, NY

I've paid about $2500. for 7 or 8 years of coverage. This is the first time I had to use it and you are giving me a $497 Lowe's gift card for my refrigerator that cannot be fixed and on top of it told me I have to wait 30 days before I receive it. It ids now 25 days and I'm still waiting, how about paying me like I paid you 4 years ahead of time !

3 years ago Edited January 10, 2024

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robert carter Dallas, TX

I like the response that I got on the first call. The Home Repair came the same day that I call. He fix the problem the same day. I was amazed on the time it took for the response and to fix the problem.

3 years ago

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Gil Jovero Jacksonville, FL

Gave a four rating this time due to the lack of not being notified via communication means unlike previous occurrence had to call to obtain information on possible time frames for a service provider to appear at my residence.

3 years ago

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Deborah Webb-Harper Clifton, NJ

There isnt anything that i disliked regarding the process of becoming part of the choice warranty program. I hope to be more satified once i get the service started for my appliciances that need repair. Looking forward to a long standing relationship with the ccompany.

3 years ago

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Monica Payne Oakland, CA

I liked a very intelligent down to earth sales representative. I was getting a quote online and the rep called me immediately. I love the plan that was given and I could see it when I was online.

3 years ago

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Arvind Kappula

Sam was the technician who inspected the faulty equipment evaluated to replace the device. He was very courteous, efficient and resolved it less than 30 minutes. Great service and quality technician. Thank you!

3 years ago

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Verified Customer

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Talina Corsicana, TX

I had to submit a claim 3 times for the same issue. On the 3rd time, I went back and forth with whomever answers emails and they kept telling me the claim was closed out and I had to make another claim. So I did and voiced my concerns that I did not think it was right to have to pay another $85. They emailed saying we would not have to pay the amount again. When the tech left he apparently didn't get the message and charged us ANOTHER $85 for coming out the 3rd time for the same issue. On a previous issue with our fridge, the tech arrived 4 hours early and was very pushy about getting someone there at the house. I had no warning and went back and forth with him saying I needed to get someone there. It was a very stressful and in the end we had to cancel.

3 years ago

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Dave Austin, TX

we waited 24+ hours for the service company to contact us with an appointment. BUT when they came the service man was very knowledgeable and gave us a sense of assurance that the problem would be resolved.

3 years ago

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M Schaub Winter Garden, FL

As long as they can find a company to repair the issue it's great, but several times they were unable to find a local company to do the repair in a timely manner, and I had to locate a company, and jump through their hoops to get reimbursed instead of them paying the company directly.

3 years ago

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Ida Mumphrey Spring, TX

Matthew did a wonderful job in making sure that our water heater was working. I highly recommend him for doing a great job! I would recommend him fixing other broken appliances in my home. Thank you.

3 years ago

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F M Texas City, TX

I like that all my questions were answered clearly. I did not like that I felt pressured to purchase a 6 year plan. I had to decline several times. I ultimately got the year plan. I am hoping that I will have a lasting relationship with Choice Home Warranty.

3 years ago

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Verified Customer

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Jan Baton Rouge, LA

Due to unavailability of repair parts, my refrigerator had to be replaced. Of course, with the depreciation amount calculated, I had to come up with additional monies to purchase a replacement. Two months ago, I requested service for a cooktop. The request was handled quickly and the claim was " sent to our best available technicians in your area." They came out, collected the $65 fee, apparently got approval for the needed part; and then dropped off the face of the earth. Now I have to file a NEW CLAIM and pay ANOTHER $65 to "our best available technicians in your area." Apparently, it was MY JOB to give Choice Home Warranty updates within a certain amount of time the repair was incomplete!!

3 years ago

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Oscar Arevalo Austin, TX

Great response and very good service. Our microwave was heating on its own and we were concerned that it would catch in fire. The technician found the problem and repaired it a short time.

3 years ago

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Lenora Thomas Virginia Beach, VA

I have had to use my warranty a few times and any issues I had were resolved. Management staff has been above average and delt with my most concerning issues. Thanks for being the reason I keep my service warranty.

3 years ago

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Verified Customer

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gerard fragetti Montville, NJ

Service is very slow and claims are always being denied unless it’s a cheap part. Many times out of frustration I have gone privately to have things fixed. And I have two locations under contract. Also I’ve tried to use private repair people and submit estimates however no one wants to try to get involved with sending in estimates to Choice for approval than coming back again to do the work. The system is broken by design.

3 years ago

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Virginia Grubb Metairie, LA

Having a professional teck who is knowledge of manufactures products is a win win. Other tecks were guessing at a repair. Some took parts and never came back. What a big change for Chouce Warranty.

3 years ago

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LK Naperville, IL

I like CHW for its exceptional service quality, immediate response times, superb vendor network, and the majority of claim approvals. Vendors are exceptional as well who came to service the claims.

3 years ago

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Verified Customer

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Mohammad Little Rock, AR

First job to replace the garbage disposal was quick, responsible, but 2nd one they didn't materialize the appointment despite making one. I would ask you not to send this fellow to my place. Thanks. By the way I don't need that duct work anymore.

3 years ago

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Verified Customer

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Jim

The last service that I had was to repair my washing machine very satisfied with that service that I had prior to with fixing my AC can't tell you until it starts getting warmer and I have to turn it on

3 years ago

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Verified Customer

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Ralph New Albany, IN

I was very Leary when I got my home warranty, , but after dealing with Choice, they made it very easy , and I will never do without it again, and don’t have to worry about the bug repais

3 years ago

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Verified Customer

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Nadine

The money for the diagnostics is worth it. To have to wait 30 days to get an egift card at Lowe's toward a new washing machine is ridiculous. How long does it take to send an egift card. I have been without a washing machine for over three weeks and still do not have the card. Having a baby in diapers in the house without a machine is inconvenient and not worth giving this company my business. I have just renewed and we are thinking about returning to our old Warranty Company. I am not sure I left except for this Company Promotion deal. I have had it. I am done.

3 years ago

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John Beyer Columbus, OH

The Technician did a decent job on diagnosing the issue after I showed him the worn out door hinge on the bottom of the door. The issue was Choice Home Warranty is trying to deny the claim saying the worn out hinge was damaged. The issue was a 10 year old fridge door has a steel pin with Plastic swivel hinges that wear out after time.

3 years ago

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is desai Houston, TX

It’s a good co but not the best. They need to follow what is written in policy . Policy states that item which is not fixable will be replaced with similar existing item. This is not happened with me.

3 years ago

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Connie Gowan Pulaski, TN

I spoke with Tim D to start my policy. I later had to cancel that policy due to a current contract with another company through October 2023. I called Mr. D back and tried to cancel and he refused to honor my wishes. He talked constantly with statements like "why would you want to cancel with some one who is trying to help you" insisting I did not have to honor my existing contract. He talked non stop, talking while I was trying to talk, telling me what a big mistake I was making. I tried telling him I would honor my current contract and get back with him in October but he continued to talk over me and around me. I finally told him I was going to hang up on him and call back and speak to a supervisor. He informed me he was a supervisor and started his incessant dialogue. I hung up, called back and spoke to someone else who immediately transferred me back to Mr. D who was still talking non stop like I was making the worst decision of my life. I hung up again and called back and got hold of a very nice man (I didn't catch his name) and the first thing I told him was not to transfer me to Tim D under any circumstances. I explained to him what I wanted done; he politely offered me another option which I turned down. He very graciously canceled my policy and refunded my money. I am so glad not all your sales people are as impolite as Mr. D. I was truly interested in changing to your company in October because I feel it is a better company than the one I am with but I don't know now what I will do. I do know if I ever have to talk to anyone about Choice Home I will tell them to make sure they ask to speak to anyone other than Tim D. Thank you, Connie Gowan

3 years ago

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jim vest Wilmington, NC

Good morning, The option to fix our hot water issue by someone local was given and accepted without knowledge of the list of requirements given until after the attempt by Choice to find a suitable technician and was put on the homeowner to accept and find a technician. Send someone out from your network and look at our hot water heater to determine what was wrong with it. A family of five asked to have a hot water looked at. The company we found did and fixed it on the spot. How do you justify with the stipulations, which are not shared until after we took on the responsibility of finding one due to Choice home warranty not finding a technician in their network after two days, the efficiency, time spent, and work done by placing the conus on everyone else besides Choice? Because now we expected the company to come out, diagnose, take pictures, write a cost analysis, and leave then set another appointment to fix the issue when it was a one stop, minimal cost issue; is by far a weak stipulation on the businesses requirements. The company identified and tested the issue, and replaced the part, which was a faulty thermostat. Frustrating to no end that this was an issue with us and we would be out of hot water for a week, first world issue I know, due to having to put checks in the boxes set forth by a lop sided thought processes. The company sent all requested information requested by Choice and it is asked to be accepted and paid whether, the only repair, was either done on the spot or done at a later date.

3 years ago

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Verified Customer

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Shirley Fielder-Jacobs Tupelo, MS

The insivthat came out for service calls are ok, no problems. Yet, customer service is obviously not a priority for this company. Don't call for a service, it takes two to three weeks for someone to respond. Called customer service line to cancel contract. The female was not concerned about why we were canceling. I would not recommend this company.

3 years ago

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Verified Customer

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Ivory Williams Kansas City, MO

I am very happy with Choice Home Warranty. Every claim I’ve had has been taken care of expeditiously. All the contractors have been very professional and I’m very satisfied with their service.

3 years ago

Choice Home Warranty Reviews