Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Frank Steinmetz Liberty, MO

When I had a claim they took my info quickly but initially could not locate a refrigerator repair company in the Kansas City area???!!!! This made me question their value. They wanted me to find one and reimburse my expense which is a hassle I do not need nor expected. In the long run they found someoene who did the fix quikly and quality and that is what I expected in the first place.

3 years ago Edited January 10, 2024

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J. Green Schertz, TX

Technician scheduled w/i 2 days of submitting the request. The technician arrived within the scheduled window. Problem fixed and technician did not try to sell me anything (supplies).

3 years ago

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JoBeth McDaniel Los Angeles, CA

Thinking of canceling our Choice warranty. We’ve only had one service call, and the repair person was nice, but this is what happened: our washer filled with water, wouldn’t drain. It’s the bottom unit of two stacked, with the dryer on top. The repair person came within a few days. But he looked at it and said he couldn’t do anything unless we hired a team to remove the dryer and place it outside of our house. He rescheduled our service for a week later. We looked into doing this, but realized we would spend $100s to hire two people to remove the dryer then come back again after the repair to place it back. So our washer is still inoperable a week later, and we’re now getting repair quotes from other companies. Every other washer repair in past years (when washer was under manuf warranty) we’ve had has sent two people to move the dryer off and then back. One company said the problem may actually be the drain line inside the laundry room wall. If that is so, doing what the repair man required would only cost us money and delay the time we have no laundry. We paid $2300 for six years of Choice Warranty, after an aggressive sales person offered us what looked like a good deal. We were told it was refundable at any time. I hope that is true.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jun. 14th, 2023

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Winn Tutterow Mt. Pleasant, SC

like saving money. sometimes it takes a long time to get the parts in and get the job completed. that is an inconvenience say when a frig or washing machine is down for 2-3 weeks. also a frig went bad and we got a $1000 credit on a $2000 frig! lot of money out of pocket.

3 years ago

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PERRY HOCKLESS Beaumont, TX

The gentleman was very knowledgeable and explained things in a manner that I would understand. Very professional and neat, he took his time to ensure the job was completed right the first time.

3 years ago

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Barbara Vanleer Hollywood, FL

Initially the tech who was here was very friendly and informative. He told us that he needed approval to take apart the dryer because of where lint etc was trapped. However, he reported something completely different to company. We are now in an appeal process because maintenance is not covered. Taking the dryer apart is not regular maintenance. Also he didn't tell us he put wet towels in the washer. Smelly surprise next day. Not amazing but can't change the preprinted word on green box

3 years ago

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Richard Ingleside, TX

Quick service when I needed them they sent a tech and I was very satisfied with that tech I would prefer the same tech for my central air if ever it needs work in the future again!

3 years ago

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Robyn Lacasse Fort Worth, TX

Fast friendly however, it’s very hard to get everything approved to get fixed. They’d rather have a client wait seven days while they order a motherboard for the old garage door opener, than to just replace it with a new one.

3 years ago

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hovsep Pilikian Granada Hills, CA

Out of 3 service call 2 service calls was fine. Work done on time with good results. One call end up costing me $1200.00 instead of $65.00 because you could not provide A technician and my technician did not know you rules and it's end-up costing me full price of new pool pump. He should have fixed the pump. Your technician would have known the rules.

3 years ago Edited July 12, 2023

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Christian Barnes Alpharetta, GA

My technician diagnose the problem and ordered the part. He’ll return on another day to install the part. I wish they carried parts in their vehicles so customers wouldn’t have to be inconvenienced another day. They never give a specified time, only a four hour window.

3 years ago

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Gita Lake Forest, CA

I definitely would recommend Platinum Repair and Choice warranty to all. Very professional, knowledgeable and great and fast service. This was the best experience I’ve ever had with a repair service and home warranty.

3 years ago

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Michael Las Vegas, NV

They have been super reliable and do what they say they’ll do. I am very confident they will take care of me and my needs with my old house. I am glad i chose Choice Home Warranty.

3 years ago

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Beatriz Fefel North Port, FL

Technician was very friendly and explained exactly what he was doing. Had no problems except that the first motor he installed was bad, but he came back and replaced it timely

3 years ago

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Ayana Chisholm Dover, DE

I must say that I am very disappointed. My hvac system was pouring water all over my floor so I called in as an emergency and they said they would match me with someone in 24-48 hours. So it didn’t matter that there was an active leak on this system. Also didn’t have hot water for 4 days and they didn’t seem to take that seriously either. The technician recommended replacing the hot water heater and Choice Home Warranty just wanted to fix parts and the hot water heater is from 2007 and will probably have another issue in a few months and I will have to go through this process again. The expert was here and sent pictures of what he saw and said replace not sure who told him to repair it. The stores were closed so I’m going all weekend with no hot water. Frustrating.

3 years ago

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Diane Ruggiero Central City, PA

Just signed up for Warranty with Choice after having a horrible experience with American Home Shield last year. The rep (Elizabeth) who called to sign me up was very pleasant, knowledgeable and thorough in her explanations. Here’s hoping that Choice will be better than AHS was to me.

3 years ago

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Robert P. Rebman JR Decatur, AL

I had previous experience with another company so I was already familar with home warranty plans Phil was easy to chat with & clearly answered all my questions . He also went into what ever detail was needed .

3 years ago

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Joey Mann Scott, LA

So far, definitely a 10! Fortunately, I've only needed to use the warranty service once but was very simple and the technician was very polite, quick and fixed the problem. Very satisfied.

3 years ago

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Steve Perkins Abilene, TX

I was "attacked" by multiple phone calls and lots of hard sell pressure to buy. That is a turn-off to me, and then everyone had a better deal, so it seems that the more desperate each salesperson was to make a sale, the lower the price. That one approach almost made me look at other companies. I finally did some research and got my questions answered on a neutral site. it was obvious the sales people did not care about anything except getting a sale.

3 years ago

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Valerie Barnes Philadelphia, PA

Good morning! My name is Valerie C, and I am writing about my experience with Choice Home Warranty. Customer service was great. The two gentlemen that came and serviced. My home was very professional.

3 years ago

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John H Fishers, IN

We had a leaking relief valve on our hot water heater. CHW got a plumber out the very next day. He diagnosed and fixed the problem within a half hour. We definitely received value from the warranty!

3 years ago

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Fulton Katy, TX

choice have been very good at getting repairs done, the only issues i have had was they initially rejected my ac repair saying it was not covered when it clearly was covered but they did repair after I contested thier rejection. Choice repaired my dish washer, my AC and is currently replacing my washer, I am happy with thier service

3 years ago

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John Barb Huntsville, AL

The technician arrived precisely on time. Diligent and most professional the technician went about his responsibility without difficulty, identifying the issue and explained the problem to me. Excellent performance!

3 years ago

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Cynthia Roundy San Francisco, CA

I liked that they let me call my own repair person. I liked that they were willing to help me replace my washer and let me pick out what I wanted. I strongly dislike that it takes 30 days to get the Lowes gift card which, I still do not have.

3 years ago Edited June 16, 2023

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George Pacheco Castro Valley, CA

George and Lynn Pacheco My experience was a great on in signing up with Choice Home warranty. Extremely easy and they offered a very fair price with Discounts. . Made you feel like part of the Family.

3 years ago

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Rebecca Leo Denver, CO

I like the quick response to my claims. Sometimes I feel like the service people are not very good. I had a claim for my disposal and the guy who came convinced me that I did not need the higher HP that I had, so he installed the lesser one and it has already not working as of today! (and I am having a dinner party tonight!!!)

3 years ago

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Ida Thompson Spartanburg, SC

The fulfillment of this claim was the best experience I have had with choice. The appointment was scheduled soon after claim placed. Technician was efficient and knowledgeable .

3 years ago

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Steve Andrews Roswell, GA

He spoke with an obvious accent, but was easily understood. He wore protective shoe covers. He found out that I had another issue which he got authorization to repair. Courteous, fast.

3 years ago

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Maralyn Johnstown, NY

I've paid about $2500. for 7 or 8 years of coverage. This is the first time I had to use it and you are giving me a $497 Lowe's gift card for my refrigerator that cannot be fixed and on top of it told me I have to wait 30 days before I receive it. It ids now 25 days and I'm still waiting, how about paying me like I paid you 4 years ahead of time !

3 years ago Edited January 10, 2024

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robert carter Dallas, TX

I like the response that I got on the first call. The Home Repair came the same day that I call. He fix the problem the same day. I was amazed on the time it took for the response and to fix the problem.

3 years ago

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Gil Jovero Jacksonville, FL

Gave a four rating this time due to the lack of not being notified via communication means unlike previous occurrence had to call to obtain information on possible time frames for a service provider to appear at my residence.

3 years ago

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Deborah Webb-Harper Clifton, NJ

There isnt anything that i disliked regarding the process of becoming part of the choice warranty program. I hope to be more satified once i get the service started for my appliciances that need repair. Looking forward to a long standing relationship with the ccompany.

3 years ago

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Monica Payne Oakland, CA

I liked a very intelligent down to earth sales representative. I was getting a quote online and the rep called me immediately. I love the plan that was given and I could see it when I was online.

3 years ago

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Arvind Kappula

Sam was the technician who inspected the faulty equipment evaluated to replace the device. He was very courteous, efficient and resolved it less than 30 minutes. Great service and quality technician. Thank you!

3 years ago

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Verified Customer

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Talina Corsicana, TX

I had to submit a claim 3 times for the same issue. On the 3rd time, I went back and forth with whomever answers emails and they kept telling me the claim was closed out and I had to make another claim. So I did and voiced my concerns that I did not think it was right to have to pay another $85. They emailed saying we would not have to pay the amount again. When the tech left he apparently didn't get the message and charged us ANOTHER $85 for coming out the 3rd time for the same issue. On a previous issue with our fridge, the tech arrived 4 hours early and was very pushy about getting someone there at the house. I had no warning and went back and forth with him saying I needed to get someone there. It was a very stressful and in the end we had to cancel.

3 years ago

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Dave Austin, TX

we waited 24+ hours for the service company to contact us with an appointment. BUT when they came the service man was very knowledgeable and gave us a sense of assurance that the problem would be resolved.

3 years ago

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M Schaub Winter Garden, FL

As long as they can find a company to repair the issue it's great, but several times they were unable to find a local company to do the repair in a timely manner, and I had to locate a company, and jump through their hoops to get reimbursed instead of them paying the company directly.

3 years ago

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Ida Mumphrey Spring, TX

Matthew did a wonderful job in making sure that our water heater was working. I highly recommend him for doing a great job! I would recommend him fixing other broken appliances in my home. Thank you.

3 years ago

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F M Texas City, TX

I like that all my questions were answered clearly. I did not like that I felt pressured to purchase a 6 year plan. I had to decline several times. I ultimately got the year plan. I am hoping that I will have a lasting relationship with Choice Home Warranty.

3 years ago

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Verified Customer

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Jan Baton Rouge, LA

Due to unavailability of repair parts, my refrigerator had to be replaced. Of course, with the depreciation amount calculated, I had to come up with additional monies to purchase a replacement. Two months ago, I requested service for a cooktop. The request was handled quickly and the claim was " sent to our best available technicians in your area." They came out, collected the $65 fee, apparently got approval for the needed part; and then dropped off the face of the earth. Now I have to file a NEW CLAIM and pay ANOTHER $65 to "our best available technicians in your area." Apparently, it was MY JOB to give Choice Home Warranty updates within a certain amount of time the repair was incomplete!!

3 years ago

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Oscar Arevalo Austin, TX

Great response and very good service. Our microwave was heating on its own and we were concerned that it would catch in fire. The technician found the problem and repaired it a short time.

3 years ago

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Lenora Thomas Virginia Beach, VA

I have had to use my warranty a few times and any issues I had were resolved. Management staff has been above average and delt with my most concerning issues. Thanks for being the reason I keep my service warranty.

3 years ago

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Verified Customer

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gerard fragetti Montville, NJ

Service is very slow and claims are always being denied unless it’s a cheap part. Many times out of frustration I have gone privately to have things fixed. And I have two locations under contract. Also I’ve tried to use private repair people and submit estimates however no one wants to try to get involved with sending in estimates to Choice for approval than coming back again to do the work. The system is broken by design.

3 years ago

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Virginia Grubb Metairie, LA

Having a professional teck who is knowledge of manufactures products is a win win. Other tecks were guessing at a repair. Some took parts and never came back. What a big change for Chouce Warranty.

3 years ago

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LK Naperville, IL

I like CHW for its exceptional service quality, immediate response times, superb vendor network, and the majority of claim approvals. Vendors are exceptional as well who came to service the claims.

3 years ago

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Verified Customer

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Mohammad Little Rock, AR

First job to replace the garbage disposal was quick, responsible, but 2nd one they didn't materialize the appointment despite making one. I would ask you not to send this fellow to my place. Thanks. By the way I don't need that duct work anymore.

3 years ago

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Verified Customer

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Jim

The last service that I had was to repair my washing machine very satisfied with that service that I had prior to with fixing my AC can't tell you until it starts getting warmer and I have to turn it on

3 years ago

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Verified Customer

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Ralph New Albany, IN

I was very Leary when I got my home warranty, , but after dealing with Choice, they made it very easy , and I will never do without it again, and don’t have to worry about the bug repais

3 years ago

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Verified Customer

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Nadine

The money for the diagnostics is worth it. To have to wait 30 days to get an egift card at Lowe's toward a new washing machine is ridiculous. How long does it take to send an egift card. I have been without a washing machine for over three weeks and still do not have the card. Having a baby in diapers in the house without a machine is inconvenient and not worth giving this company my business. I have just renewed and we are thinking about returning to our old Warranty Company. I am not sure I left except for this Company Promotion deal. I have had it. I am done.

3 years ago

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John Beyer Columbus, OH

The Technician did a decent job on diagnosing the issue after I showed him the worn out door hinge on the bottom of the door. The issue was Choice Home Warranty is trying to deny the claim saying the worn out hinge was damaged. The issue was a 10 year old fridge door has a steel pin with Plastic swivel hinges that wear out after time.

3 years ago

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is desai Houston, TX

It’s a good co but not the best. They need to follow what is written in policy . Policy states that item which is not fixable will be replaced with similar existing item. This is not happened with me.

3 years ago

Choice Home Warranty Reviews