Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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JACK BALES Winston Salem, NC

1. CLAIM PROCESS WAY TOO SLOW 2. THEY FALSE ADVERTISE. ONE THINKS THEY WILL PAY 80 OR 90 % OF A MAJOR APPLIANCE (LIKE AN AIR CONDITIONING SYSTEM). NOT TRUE. I WILL WIND UP PAYING FOR ABOUT HALF.

4 years ago

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Verified Customer

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Scott H Staus Lillington, NC

Service has-been quick and painless. We normally have a tech at the house within 48 hrs of filing a claims.

4 years ago

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Lekenya Robinson Jacksonville, AR

My issue was addressed promptly and repaired in a timely manner. The technician was an awesome and knowledgeable guy.

4 years ago

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Rashida Foluke Chicago, IL

Pacey Electrical responded quickly. David was prompt, knowledgeable and explained his diagnosis of the problem

4 years ago

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Calvin Clark Columbus, GA

Very professional, very knowledgeable, helpful with what to do and make things better and more efficient

4 years ago

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Erica Perez Fort Worth, TX

They are friendly and helpful. They covered all things I brought up. I had to pay some as well but not much.

4 years ago

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Tiffany Felder Conyers, GA

Choice warranty is easy for the consumer, by providing easy online claim submission and prompt repairs

4 years ago

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Tracie Berry Cleburne, TX

It was easy to report a claim and Choice was very responsive with every aspect of fulfilling my claim

4 years ago

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John Murray Charleston, SC

Immediate claim response and prompt technician dispatch - technicians are knowledgable, capable and friendly

4 years ago

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DONNA EMERY Port Charlotte, FL

because my experiences using them have been all over the place. from good to bad. my experiences with them have not been consistent. very frustrating

4 years ago

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Verified Customer

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Don Campbell College Station, TX

Won't let you have 2 separate pluming issues at the same time. Not happy with providers they use. Won't fix a dishwasher with an intermittent problem.. want the tec to be there but there problem doesn't happen all the time.. Thinking about dropping this company

4 years ago

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Kay McDonald Fayetteville, GA

Service wasn't completed on my dryer because the service tech said that the warranty wouldn't cover my dryer issue because of its age!! I thought the warranty covered any issue it had no matter it's age!!

4 years ago

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Shaketa Dudley Saint Louis, MO

The Techinician that came out DIDNT fix the job. And it's been a week since he's been out. I've called them and Chw and no one else has come out when it's extremely hot outside

4 years ago

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Thomas Padley North Fort Myers, FL

First, where are my "free" payments for up with Choice And for referring a friend? Over a month and still have to tape my refrigerator door and freezer door shut. Poor communication and no shows.I'm seriously thinking of going to a new company even with loss of what I already have paid.

4 years ago

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John Kay Mc Leansville, NC

They do not have any AC contractors in Greensboro North Carolina that wants to do there work , if you do not have companies that will fix your customers problems, then this warranty company should fix there problem. Can't serve the needs of there customers

4 years ago

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ELVIS RUBIO Cibolo, TX

They were quick to dismiss my rebuttal for a claim denial. Used photos as a deciding factor on making a premature determination without physical evidence. I now question the integrity of the decision makers when filing a claim.

4 years ago

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Rosalind Renee DeLancy-Mosley Upper Marlboro, MD

They seem to always come through in contacting the correct services to handle my situations so far without fail.

4 years ago

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Antonio Clawson, MI

Fast and reliable. Everything went smooth with the online portal. The chosen technicians are experts and really nice.

4 years ago

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Brenda laney Greenville, OH

Very pleased with their work but wish rates were cheaper. May have to drop them since inflation has risen.

4 years ago

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Verified Customer

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Herman Wilson Port Saint Lucie, FL

Easy to contact when filing a Claim, knowledgeable customer service... experienced professional service providers

4 years ago

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Verified Customer

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Sabe Campos Dallas, TX

Over the past few years I've been with Choice Home Warranty, they've fix my problems with out hesitation

4 years ago

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Verified Customer

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Harold Whalen Jensen Beach, FL

Initial claim after 3 years: A/C repair service scheduled within 8 hours, repair effected within 24hrs.

4 years ago

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Verified Customer

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Milton Stroudsburg, PA

The technician arrived and took charge of the situation, but diagnosing the situation and fixing my stove quickly

4 years ago

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Kelly Sultzer Las Vegas, NV

Sometimes, everything is excellent. I very much dislike that appointments are set for me without any care as to when I am available.

4 years ago

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Marion Hanson Hurricane, UT

Generally easy to deal with online; but there are times it would be nice to speak with an actual person while filing a claim.

4 years ago

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Ronald Vohs Peoria, IL

Sometimes when they have hard time finding a contractor they keep you informed on progress and give you reimbursement options

4 years ago

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Terry L. Reis Pine Mountain, GA

I've had challenges with their contractors being located over 100 miles from my residence, and some of them are not respnsive

4 years ago

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Verified Customer

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Morgan Gallardo

I have had several warranty service requests that have been delayed time and time again due to choice not getting a service provider to come out. Two times, the service requests have been dropped without being repaired. I took care of one on my own and the other is still in disrepair and has not been resolved since June.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Verified Customer

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Karen Hamby Yuma, AZ

Not happy that they don't cover for yearly service maintenance on air conditioning units this would be helpful to prevent air conditioning breakage in the future

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Verified Customer

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Alan Mickle Myrtle Beach, SC

On my first claim after a year of having this plan, after 2 weeks of being without a stove/oven, I kept being told each day that the part would be coming in then we ran out of time before a house full of guest were coming. I demanded a replacement to which I was approved for approx. $220 reimbursement and I still have not received the check.

4 years ago

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Verified Customer

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John Wilson Upper Marlboro, MD

You can reference the historical record of Policy #: 308661355 Claim #: 159074053. Which as of this survey response 6/17/2022 remains unresolved. Multiple false email updates from Choice not clearly explaining the rationale for this issue not being resolved.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Margaret Kohut Las Vegas, NV

My hot water heater broke. They sent a tech out but never followed up. I was out of hot water for 8 days. I responded to first survey but never received any feedback after they would look into it. Never had a problem before this.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Angie Slickers Cedar Falls, IA

You cannot get a technician to come 3 times out of 4. Also they last technician that looked at my dryer caused it to catch clothes and eat the buttons and the strings off of my clothes. When I called back to tell them this, they told me that this problem wasn't covered under my plan. Horrible customer service.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Michael Hendersonville, TN

The workers at Choice Home Warranty are very dedicated to what they need to do. I would recommend them.

4 years ago

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Verified Customer

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Stanley Fresno, TX

It takes forever to get someone, you can't reach a live body. You have to go through the system. I just recently had a plumbing issue and I've had to go through two companies and still didn't get the issue resolved. I wish I could get out of my contract.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Robert Las Vegas, NV

The guy who came over to service the air conditioner was good. Customer support is good. Value for your money is ok.

4 years ago

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Verified Customer

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Anonymous Des Moines, IA

The man I dealt with was very helpful. I used it for my dryer and he wasn't able to find anything wrong with it so nothing went wrong there.

4 years ago

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Verified Customer

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Stephen Tucson, AZ

I tried to use my voucher by march and it's been 5 months and I got very frequent phone calls so I updated and have not gotten any repairs so far. It has been miserable. I feel like they don't actually want to repair anything.

4 years ago

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Verified Customer

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Lois E. Las Vegas, NV

I really didn't have a lot of input or interaction with customer support but their technician was great.

4 years ago

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Verified Customer

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Martha&Jeff Huntsville, AL

It took us two weeks to get our refrigerator and freezer fixed when it was leaking. They are very informative.

4 years ago

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Pejman Spring, TX

I ended up paying lots of money from my pocket for a pool issue and they didn't do good support on that. I think they replace things with something of lower quality.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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Randy Ormond Beach, FL

I had something dripping in the house I called them and they they respond very quickly. I always look up the company that they send me and the reviews were horrendous so I'm thinking of cancelling choice all together. The customer service is fine. They go by the book.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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John Merritt Island, FL

It took a little while to get through their menu. Our washing machine went bad. And they gave me money to replace it.

4 years ago

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Shuming Sugar Land, TX

The first time I used it because my microwave didn't work. The second time I used it because a plumbing issue.

4 years ago

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Verified Customer

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SYLVIA DAVIS Raleigh, NC

HVAC Unit failed, had to be replaced. Choice replaced and had Technicians install immediately within a weeks time

4 years ago

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Linda L Binz Cabot, AR

Every time I needed someone to repair something they came out quickly and knew what they were doing.

4 years ago

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Verified Customer

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Frank Leffman Summerfield, FL

Experience tech. On time. Completed all repairs on schedule. Cleaned up after himself. Very nice man.

4 years ago

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Hellen S Wilson Birmingham, AL

Efficient and timely through the end of my services. I really appreciated how the communicate each step

4 years ago

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Frank J Surprise, AZ

We have needed CHW two times in about one month, and they sent people out both times within 24 hours.

4 years ago

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edward fitzpatrick Mount Pleasant, SC

We needed some electrical work to be done,Kenneth Y from Eric c's Electric Co. found our problem and repair it.

4 years ago

Choice Home Warranty Reviews