Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Judith Santori Milledgeville, GA

when replacing appliance, they do not furnish a comparable product to what you had but how much they think the broken appliance is worth. Try range you can purchase no less than $1000 paid $338. What kind of range would that buy?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Sandra Dodd Lawrenceville, GA

When I used this service for an electrical problem, the representative came and solved the problem quickly.

4 years ago

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Hal shehady Cranford, NJ

Repair Service outstanding, I had two repairs and the service people were very courteous, knowledgeable

4 years ago

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Melissa Bell Blakemore Saint Louis, MO

Their replacement amounts are not realistic. You can't replace your items at the prices they offer. Also the dates for replacement checks are not reliable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 31st, 2022

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Rattanak Manassas, VA

When things break they always try to send a technician to us as soon as possible, sometimes the next day.

4 years ago

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Imad Miamisburg, OH

They can choose in your warranty what is covered and not covered. I had an issue with the refrigerator and I have a problem with the oven and they said this is not covered even though I bought the total warranty which should have covered everything in the kitchen. I will not recommend them to nobody. Very bad experience.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 30th, 2022

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Ronald J Schmick Carlisle, PA

I have made 3 claims. They were completed very quickly . The tech was very knowledgeable and on time.

4 years ago

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TRINITYLEWIS Humble, TX

On Dec 10,2021 the handy man that was sent from Kingwood Rental Jose vandalized our hour roof with spray sealant!!! Charging us $581.000. Our roof leak causing more damage. We hire another company that correct the damage and repaired the correct way costing $1300.00

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 24th, 2022

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Cynthia Ingram Leesburg, FL

They are very good at working with you and try to get you set up with an app. as quickly as possible they are very professional and get work don't as ouickly

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Elizabeth Phyllis Salathiel-Keen Layton, UT

I have had good service and talk time with your employees. The only thing is that its toooo long being on hold

4 years ago

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Gary Niehaus Cincinnati, OH

They did what they said they would do, when they said they would do it! Very Professional and well orginized.

4 years ago

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Rebecca L Swift Marysville, OH

The technician did a great job. He got our furnace back up and running. He was very polite and informative.

4 years ago

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M. Beth Parquette-Davis North Port, FL

They always have an appointment set with whoever the contractor is for the purpose of something broken in my home

4 years ago

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Vishal Garg Arlington, TX

Choice home warranty company is great. When , I called them they take care me . No question asked.

4 years ago

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Renata G Brown Powder Springs, GA

It would be higher but on my last call for service, no one ever showed up and Choice didn't follow through after I called them to find out what happened.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Linda Hogan Baker, LA

The technician that came out was very knowledgeable and was sent out quickly to assist us with our problem.

4 years ago

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Naveen Vemulapati Mc Kinney, TX

Faster response. Claim filing and processing is easy. Customer service agents are always available on timem

4 years ago

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Teri Parnell Hot Springs Village, AR

Customer service is terrible. They never know anything and just quote scripted answers from the contract that don't answer the question. Sometimes takes days or even weeks to get repairs done. You pay a fee to get an unqualified service person then another fee to get a substandard one but, hey, he has the right certificate!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Salah al matar Saginaw, MI

The terms are unclear and when you send an offer for payment instead of replacement you need to be upfront about the amount you are paying not leave it as a surprisr !

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Dave Wendland Tucson, AZ

Several times your have sent contractors who could not complete the work. Either they just did not do those type of repairs or had difficulty getting their work done.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Laura Tosi Crompond, NY

My washing machine was giving us a problem. Would not work. Service came and fixed it in 20 minutes. Works good now.

4 years ago

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Linda Rielly Okatie, SC

I feel that after my up front costs, the fee for coming to the home should be a lot less than &69.00 dollars each time. However, I was pleased with the service that I received.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Tiffany Jacksonville, NC

It is more cost effective but I don’t feel like they offer much support. I have been waiting over a month for a new heating unit.

4 years ago

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Mary Lake Charles, LA

Customer service is really good but there are not enough people that work there and the person they sent out when the toilet was leaking didn’t do anything and when I called him back he was very rude to me.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2022

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Verified Customer

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Carol Richlands, NC

I do everything online. I needed to have my AC replaced and they sent someone quickly and it was all taken care of.

4 years ago

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Johnny Rock Hill, SC

It's economics. They cost a little less than their competitors but then the price went up. They respond to things within 24 hours though not on the weekend.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2022

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Phillip Jacksonville, FL

Price is the most competitive. They are always responsive. Any issues are corrected. We had our garbage disposal replaced. It is working great.

4 years ago

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Tracy Stone Mountain, GA

Everybody I’ve spoken to have been positive. They are pretty fast. They came out fixed it and explained it to me.

4 years ago

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Thurman Virginia Beach, VA

Based on the time I had a dishwasher it is satisfactory. I called and the person came right out and did great work.

4 years ago

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Donna Aledo, TX

Their service providers are generally good but they are not timely responding to things and they recently denied my hot water heater. They said it was not normal wear and tear.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 22nd, 2022

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Brittney Denton, TX

They were quick and thorough. My stove igniter went out in the oven and they came out and replaced it.

4 years ago

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Sarah Fountain, NC

I was trying to get my cook stove fix and the holidays were coming and it didn't get fixed until the new year.

4 years ago

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Anonymous Friendswood, TX

I say 5 so far no problems. Washing machine failed but was repaired. I think it is the best coverage and the best value.

4 years ago

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Delia Oliver Surprise, AZ

Needed help on three different occasions and Choice responded quickly, efficiently and professionaly

4 years ago

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Christina Navarro Plano, TX

Choice is always quick to assign a company to our claims. We've had great luck with every company they've sent out.

4 years ago

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Ken Falcon Lafayette, LA

When you have something that is broken and covered under your policy they repair it , plain and simple Ken

4 years ago

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Patricia Armstrong Chicago, IL

I trust Choice and their work. Customer service reps are very efficient and kind. They call for service within 24 hours.

4 years ago

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Laura Midland, TX

They helped me when my heater wasn’t working. I am with them because I was not satisfied with the other two home warranties’ services.

4 years ago

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Angela North Las Vegas, NV

I was very happy with them when they helped me fix my dishwasher and spout for the tub and the heating.

4 years ago

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Vincent atslede Langhorne, PA

Up to now they have been very responsive however my last appt the tech did not show I reached out and still not heard

4 years ago

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Leslie Westport, CT

Prompt service!!!!! They are always available and their contractors are also prompt and professional. and

4 years ago

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She'ah Savage

Because they were good in fixing my bathroom fixtures

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 15th, 2022

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Verified Customer

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Hezi Brosh Las Cruces, NM

Choice provide fast, professional, and polite service. Got the approval for the repair immediately. Thank you.

4 years ago

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Raghu Garishakurti New Smyrna Beach, FL

Recently my Garage was not closing properly then I had to take service from Choice. They did good job.

4 years ago

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Gwendolyn Armstead Pearland, TX

They was very good in the work that they had to do it's was really cold outside and they sent someone the same Day

4 years ago

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Thelma Bailey Port Charlotte, FL

All ways go my work done only one thing I use to pay $60 now this time I have to pay $85 why I want to know

4 years ago

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Karen Williams Jupiter, FL

I'm a widow and on limited funds. It cheaper then buying new and you fix everything in a timely manner.

4 years ago

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LaNell Haughton Langhorne, PA

They respond to claims in a very timely manner and the repair crews they send are respectful and knowledgeable.

4 years ago

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Kelly Syring Henderson, NV

They only cover normal wear and tear and there is not much normal wear and tear on a 12 yr old house. They then charged me $50 cancelation fee, then $80 for the 2 months that I had the policy, then the cost of what they paid the electrician's work. So, ultimately they did not cover any of what needed to be done.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 15th, 2022

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Verified Customer

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Alisa Sutton Friendswood, TX

Technician was very professional and explained everything that needed to be done to fix my plumbing issues

4 years ago Edited January 10, 2024

Choice Home Warranty Reviews