Choice Home Warranty Reviews

Chris was so nice from Rosenthal company. He is such a pro he happily came back to my home to make sure everything was running up to part. What a pro!!!!!

I’ve been with choice warranty for several years now and every time I have a repair it takes them over a month to get it fixed if they can even fix it. Usually people they send out don’t know what they’re doing and have to make three or four trips. This has happened at least four times on several items. I’ve complained numerous times about the vendors that they keep sending out and they don’t seem to change those vendors. Waiting four weeks and 4 visits for AC to get fixed is completely unacceptable. I had a dishwasher that it broke down and they couldn’t fix that either and they gave me the option of throwing a few hundred dollars at me which wasn’t enough to fix or replace the dishwasher after I spent thousand in the last several years between deductibles and monthly payments. The vendors are bottom of the bucket. Also, I’m not sure where they are buying all these good reviews from. I know I am finding it hard to make a review where they say they have 4 stars. So thing is very off

The best home warranty service I know I have been using it for 2 years now been calling several times for different issues they fake care of it good highly recommended

Service with my first claim was good. I was disappointed with one thing. The technician did not introduce himself nor did he offer a business card. He was really focused on getting the job done as though he was being timed.

I won't reorder when my contract runs out! I will find another home warranty plan elsewhere. I filed 2 claims once for plumbing one of my pvc pipes let go gallons of water just blowing out and you didn't get back to me until later that afternoon so I had to hire somebody to fix it because I would have been without water because you guys didn't get back with me for 3 days, then requested my air conditioner be looked at because of an odor problem. And when I called the representative stated that they don't come out and do that if the coils need to be cleaned or whatever she would even send anybody out here to look at it what good is your insurance?

We have had great experience with their process and the technicians that they use and in all different areas (pool, air conditioning, etc). We are very happy customers!

I've had experience with several home warranty companies and Choice Home Warranty is the absolute worst. Any claim is rejected, rejected and rejected again for the smallest loopholes. Only after multiple follow ups do they finally acknowledge reality and then they offer the flimsiest coverage and payment options possible. In contesting an absurd rejection I even had one of their claims specialists (Sylvanna Green-Hazel) tell me that there's "nothing more to discuss, they're not revisiting the rejection" and then hang up on me mid-sentence. Maybe they're a cheaper option than others (we took a broker's recommendation here and didn't really shop companies), but life's too short to have these people in your life. Run or skip the service entirely and save your money. If you're using these guys, it's money flushed down the toilet.

VERY RESPONSIVE AND AN EXCELLENT SALES AND SUPPORT TEAM. i HAVE BEEN WITH CHW FOR SEVERAL YEARS FOR MY OWN AND RENTED HOMES. I HAS BEN A VERY GOOD EXPERIENCE SO FAR?

Daniel represented your company very well. He explained the warranty in great detail to ensure understanding. I will definitely be referring family and friends to Choice

I purchase a Home warranty with this company and I regret it, because It his been over 3 weeks since I filed a repair request but the company have done nothing to help. every time I called the customer service support line, they are acting like they don't know anything about the clam. I filed a clam for AC repair at my house, and it has been over 3 weeks and no has done nothing to repair it. when I ask to talk to someone in the management fist they say there is no need to talk to the manager because the manager will give me the same information and there is nothing the manager can do. after insisting multiple times then they responded with a comment stating, let me reach out to the supervisor and pass on our contact information and the supervisor will reach out to you in about 24-48 hours and no one ever reached out to me about my complaint. I have 2 kids and I have been calling and asking for help and I have been avoided every time. I spoke to some one name Jenna and she was really unfair and unprofessional. they have take my money and never provided the service. I asked for my money back and they hung up the phone on me. Choice warranty is waste of money and time.

I started an application online and stopped because I had questions. When I called, I was rushed, my questions weren’t answered in details and the process was way too quick. I literally had to ask the representative basic questions about the company, my account and my warranty plan. I informed him that I started it online but didn’t finish because I had questions and concerns. I feel like that should’ve been his que to make me knowledgeable and confident about the company. I got off the phone within 5 minutes and felt super uneasy about who I was giving my home address and card number to. I immediately called back and spoke with over 8 individuals. All of them transferred me to the wrong department and no one was able to answer my basic questions; Will I get a brochure or email with details about my warranty? When does the warranty start and for how long? 1 year? What day? Do I need to create an account online? Can I cancel at any time? I’ve only had the account for less than an hour and I’m looking into another company.

Just purchased the coverage and when the e-copy of the policy was sent to me , the coverage was wrong. I requested coverage for multiple sum pumps, got sump pump and stand alone freezer coverage. I called to have oit corrected, was assured it was and that I would receive a corrected policy, but to date, have received nothing. Very disappointed so far.

YOU HAVE BETTER ODDS OF WINNING IN LAS VEGAS THEN GETTING TREATED FAIRLY BY CHOICE HOME WARRANTY. On 9/3/2018 I Purchased a Kenmore Dishwasher regular price $979.99 from Sears in Sheboygan Wisconsin and purchased from Sears the Sears 3-year extended home warranty offered by them. The unit was installed by Wiebe Plumbing on 9/11/2018 and the Sears extended home warranty contract was valid until 9/11/2021. On 7-17-2019 – I Purchased a Choice Home Warranty Package that not only covered the above dishwasher, but other items in my home. That Contract Term was for 7-17-2019 to 7-17-2025. On 6-13-2022 8:42am, I initiated a claim by phone for service on the above-named dishwasher which was no longer working correctly. On 6-13-2022 9:00am, CHW emailed me a claim# regarding the dishwasher. 6-13-2022 2:18pm, CHW emailed me that an appointment had been made and set up for a technician to be at my home on June 22, 2022 (between 3:00 PM – 8:00 PM) This was 9 days from the original claim, I was not happy, but I accepted the delay in service. 6-22-2022 5:17am, CHW emailed me a claim update reminding me of my appointment scheduled for that day. 6-22-2022 A very polite and respectful technician inspected my dishwasher and reported back to CHW with the diagnosis and what the cost would be to repair said unit. (It was not until a few days later I found out from someone at CHW that the repair would be around $450.00) 6-23-2022 4:25pm, CHW emailed me a claim update to start the Replacement Process. (There was no repair options or discussions. CHW went right to the Replacement Process) 6-23-2022 5:48pm, I called CHW and spent 10 minutes on the phone trying to discuss my claim. I was told all I could do was request a review and be assigned a Case Manager. 6-24-2022 10:15am, I called CHW and requested a call back. 6-24-2022 10:30am, I received an incoming call from Choice on the phone. They offered a Cash buyout offer on my four-year-old dishwasher in the amount of $246.00 I said this was unacceptable and wanted to speak with a case manager as I needed to get this resolved. 6-24-2022 10:44am, CHW emailed me a Claim Update which stated my claim will be assigned a Case Manager. It also stated “You will receive your Case Manager name, email, toll free number and direct extension within the next business day. Once you receive, please use their email, toll free number and direct extension for all future correspondence. As a reminder, for faster service we recommend scheduling an appointment to discuss your claim.” (First date available July 13) 6-24-2022 12:47pm, Received an email from CHW Case Manager Brittany H----" Please contact me at your earliest convenience so we may discuss your claim.” She repeats this multiple times in the email. The email end…” Again, please contact me at your earliest convenience. In the event that you receive my voicemail during normal business hours, I will strive to return your call the same business day.” 6-27-2022 8:25am, Called Brittany H Case Manager Left Voice Mail 6-27-2022 10:30am,11:09am, 11:24am 1:03pm Kept calling Brittany H number--- got voice mail but did not leave Voice Mail. 6-27-2022 1:20pm, Called Brittany H, Case Manager, Left Voice Mail 6-27-2022 1:21pm, Called Brittany H, Case Manager, Left another Voice Mail. 6-28-2022 8:25am, Called Brittany H, Case Manager, Left Voice Mail. 6-28-2022 7:57am, I Emailed Brittany H, Case Manager, but email came back (my fault, I made an error in her email address.) 6-28-2022 1153am, 2:19pm Called Brittany H number, got voice mail, did not leave message. 6-28-2022 12:05pm, CHW sent me an email titled “Please fill out the following survey about your experience with your Dedicated Case Manager” It asked that I fill out a survey on my experience dealing with Brittany H. LAUGHABLE, as I had NEVER spoken with het YET. 6-28-2022 2:20pm, Called CHW front line people and requested some answers. I spent 42 minutes on the phone requesting a supervisor or a case manager – the person could not offer either. 6-28-2022 3:02pm, I Emailed Brittany H again using her correct email address this time and stated, “I’m waiting for a call” and giving my name & phone number. 6-29-2022 8:55am, I Emailed Brittany H again “PLEASE CALL ME ASAP ---- IMMEDIATELY DOES CHOICE WARRANTY EVEN KNOW WHAT CUSTOMER SERVICE IS? I HAVE BEEN WORKING ON THIS CLAIM FOR SEVERAL WEEKS AND NOT GETTING ANY ANSWERS.” 6-29-2022 9:09am, CHW emailed me” Thank you for your email. We apologize for the inconvenience. We have submitted your request to assign the case manager. Please allow 24 hours for a callback. Thank you for contacting Choice Home Warranty. 6-29-2022 9:16am, I responded to CHW’s email as follows:” It has already been 40 hours since my case was expedited and someone was to call me within 24-48 hours. NOW YOU WANT ME TO WAIT ANOTHER 24 HRS - STOP THE RUN AROUND AND HAVE SOMEONE CALL ME NOW.” 6-29-2022 9:30am, CHW emailed me “Thank you for your email. Our records show that one of our agents have been in contact with you. Thank you for your patience and for being a valued customer of Choice Home Warranty.” FINALLY, 6-30-2022 5:39pm, I RECEIVED A CALL FROM A CASE MANAGER named Puah. Puah, the case manager, stated that the offer for $246.00 is all that it could be unless I was able to do the research and find the technical spec sheet for the model of dishwasher I have. I told her I would find the spec sheet and email it to her the next day. I also stated that I had done my research and found similar models with the same features which I would also send to her. I also called her attention to the following: Choice Home Warranty Contract Under F LIMITATIONS OF LIABILITY Item #9 “We have the sole right to determine whether a covered system or appliance will be repaired or replaced. We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color. We are not responsible for upgrades, components, parts, or equipment required due to in incompatibility of the existing equipment with the replacement system or appliance or component or part thereof or with new type of chemical or material utilized to run the replacement equipment including, but not limited to, differences in technology, refrigerant requirements, or efficiency as mandated by federal, state, or local governments. If parts are no longer available, We will offer a cash payment in the amount of the average cost between parts and labor of the covered repair. We reserve the right to locate parts at any time. “ 7-1-2022 10:14am, I emailed Puah at CHW the following information she requested: 1) The Kenmore features list of the dishwasher I have. 2) Sears brochure showing the DBA as requested. 3) Home Depot with 3 different dishwashers with similar features ranging in price from $836.00 -$899.00. (Unit only – Not including installation costs) 7-1-2022 1:22pm. I received a phone call from Puah, who stated that after she reviewed the information I sent her, CHW had upped the cash settlement to $357.00. I told her that was unacceptable. I asked her about the above Item #9 from their contract and she replied that was all she could offer me. She told me to read the following from the contract: Under F LIMITATIONS OF LIABILITY Item #16 We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component, or appliance. I told her I wanted to speak with a supervisor, that this was totally unfair. I asked if she would reimburse me for the Service call of $60.00 on top of the $357.00 and she said NO. I asked her who would pay for the uninstall and the reinstall (I had a quote for $160.00) she said no to that also. I told her again have a supervisor call me. 7-1-2022 2:33pm, Now, I received a call from Brittany H (remember that name from earlier). She also stated the same thing as Puah did. I replied that the cost of repairing my $1000.00 dishwasher was approx. $450.00 and by offering me a total of $357.00 they saved $100.00, Also there was no consideration for the $160.00 uninstall & reinstall the new dishwasher. (Which is implied in the Contract). So here is the bottom line: 1) I have a 3 ½ year old Kenmore dishwasher valued at $1000.00 2) I purchased a Choice Home Warranty program 3) Dishwasher breaks down 4) I paid their assigned technician to diagnose $60.00 5) Repair would be approx. $450.00 6) CHW only offers me $357.00 after I fight with them. 7) I will have to pay $160.00 to uninstall & reinstall 8) FINAL RESULT: $357.00 -$60.00 - $160.00 = $137.00 GREAT OFFER FOR A $1000.00 DISHWASHER. Now here is the real kicker I told Brittany I would have to discuss with my wife. Brittany says I have only 30 days to accept the offer FROM THE DATE I FILED THE CLAIM (6-13-2022) NOT FROM THE DATE OF THE FINAL OFFER (7-1-2022). Choice Home Warranty has already used up 19 days of my 30 days. THIS IS WHAT THEY CALL CUSTOMER SERVICE. I DON’T THINK SO. NOW YOU SEE WHY I STATED, ”YOU HAVE BETTER ODDS OF WINNING IN LAS VEGAS THEN GETTING TREATED FAIRLY BY CHOICE HOME WARRANTY.”

Ronald L was a very convincing salesman. I told him I was going to call other home warranty companies before choosing on one. He convinced me to look no further.

I made a smart choice when I purchased this warranty, I have used them several times and they have come through and fixed my appliances for a flat rate as promised

Do not buy a home warranty from Choice Home Warranty (CHW) for any reason. Our experience with CHW is terrible. Not only have they failed to repair anything, their technician caused damage to our home and left a huge mess of raw sewage. He was trying to clear a clog and made no effort to avoid spreading sewage around the bathroom, hallway, entry, etc. He did not know how to use his tools, scratched the floor in the bathroom with his tools, and damaged the wall. The technician was grossly incompetent. More importantly, CHW claims no responsibility for the technicians they send out. Rather do anything to remedy the situation, the representative of CHW kept telling me that I would understand if I had read their contract. In other words, they use their contract as an excuse to avoid making repairs or taking any responsibility. I have been very patient with CHW up until now, but it it painfully clear that we would be better off if we had never dealt with CHW.