Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Marilyn Medford, NY

The technician was responsible and fixed my problem. He explained what he was doing

2 years ago

check_circle

Verified Customer

star star star star star

Larry

Had trouble with the plumbing and they were very attentive and took immediate action.

2 years ago

check_circle

Verified Customer

star star star star star

Ashfaq

My A/C went down so I called them and they immediately responded me and scheduled an appointment.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

My washer wasn't working right and it's only two years old. They got me service promptly.

2 years ago

check_circle

Verified Customer

star star star star star_border

Larry

They're very responsive. I think we're gonna have a good relationship. They're an outstanding company.

2 years ago

check_circle

Verified Customer

star star star star star_border

taeid derakhshan Plano, TX

The customer service is ok, but when you open claim till technician come to fix takes a week or more!!!

2 years ago

check_circle

Verified Customer

star star star star star

Sonia Velasquez Apex, NC

This company is quick to take care of you and when you have questions they are easily answered.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Gary Bowie, TX

Technician could not fix. Also said Choice denied claim. I called Chase, they approved. Tech did not have part said maybe 4 weeks. Terrable

2 years ago

check_circle

Verified Customer

star star star star star

Fortunata Leesburg, VA

I LIKE THE SERVICE THEY OFFER GOOD SERVICE AND THEY ARE PROPMT IN THEIR SERVICE.

2 years ago

check_circle

Verified Customer

star star star star star

Kenneth Valrico, FL

Professional appearance, on time arrival, got the job done quickly and accurately!

2 years ago

check_circle

Verified Customer

star star star star star

Steve Easley, SC

Everything went good just had to wait a week to get the parts to fix the refrigerator

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ronda Littleton, CO

Ive been waiting over a month to get my refrigerator repaired. Customer service is not helpful. Ive already paid the deductible and Im now paying out of pocket for all. Not sure how this us a good service

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Glinda Oak Hill, WV

I filed a claim for a washer repair on May 21st and it is yet to be completed. You don’t follow thru with a claim and ask how it went or if it was completed.

2 years ago

check_circle

Verified Customer

star star star star star

Cindy Phoenix, AZ

The technician, (plumber) who came to house was very friendly and did a great job.

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Cecilia Greenville, SC

CHW was good when we first got it about 6-7 years ago. But it has gone downhill. My last claim took almost 3 weeks to get a repairman, and by then I had paid someone to fix it.

2 years ago

check_circle

Verified Customer

star star star star star

Janet

They are all very professional. Compared with other companies I have used, Choice is the best.

2 years ago

check_circle

Verified Customer

star star star star star_border

Davidnancy

They came out about week and a half ago and it was really good. We had some problems with the guy before this one.

2 years ago

check_circle

Verified Customer

star star star star star

Mike

The technician was excellent. I would highly recommend Choice to any of my friends or family.

2 years ago

check_circle

Verified Customer

star star star star star

Beth

I'm very pleased with it. They've always come through and done what needed to be done.

2 years ago

check_circle

Verified Customer

star star star star star

Neil

I got online, made the appointment, and the next day they came out and got it fixed.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

John

Still waiting for the representative to come back with parts to dishwasher, he should have had enough time to order the parts and fixed it???

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Lance Beebe Sandusky, OH

I have requested help on two projects and neither have been completed. I live in a rural area and it is difficult to get service here.

2 years ago

check_circle

Verified Customer

star star star star star

Paula Harvey, LA

They are fast to set up service calls within the week. Service company’s are awesome and

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Freddy Katy, TX

You save money but need to fight for a long time each claim, they just delay the process and request tons of things from contractors which takes time and effort.

2 years ago

check_circle

Verified Customer

star star star star star

Charlotte Griner Charleston, WV

They have been very responsive and have chosen companies that are very qualified to do the work.

2 years ago Edited July 5, 2023

check_circle

Verified Customer

star star star star star

Peggy Schreiner Parker, CO

When I reported a problem with my fridge, they were very quick to have a repairman out to fix it.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Suzanne Brookfield, IL

Quick response to my request for a repair person. But I’ve been waiting 3 weeks for my gift cards so I can buy a new appliance

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Johnny Rodgers San Angelo, TX

Company rep. was pleasant and willing to listen. Have had no response from the service provider and thereby, no resolution to my problem with garage door opener. Very disgruntled and dissatisfied with overall experience!

2 years ago

check_circle

Verified Customer

star star star star star

snave53 Raeford, NC

I love the coverage for the price. But I don't like how long it takes to complete a project.

2 years ago

check_circle

Verified Customer

star star star star star

annie turner Kennesaw, GA

I called in my claim, they started working on it immediately. They approved my claim!

2 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Roth Globe, AZ

Because we live in a rural area away from Phoenix. Choice Home warranty has not performed as expected or as advertised. We are very dissatisfied with Choice Home Warranty. Globe is only 90 miles from Phoenix

2 years ago

check_circle

Verified Customer

star star star star star

Kim Alachua, FL

The quick response and ease of submitting a claim. Repairman sent the very next day!

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Janice Madison, WI

They respond quickly to my claim, but sometimes there is no technician to fix my problem and I end up going out of network to fix the problem myself

2 years ago

check_circle

Verified Customer

star star star star star

Richard Monroe, NC

The repairman did a good job on checking and getting my AC up and performing as it should.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph Renna (Joe) Ellijay, GA

The repair person did not attach the case back onto the chassis and did not replace the control panel correctly causing the water control to short out and flood the house. Still waiting for a repair person to show up.

2 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Barbara Lafayette, IN

I have been happy with workers sent out but I am unhappy with the way I was treated by choice the last time. I will no longer recommend to others and may no renew myself

2 years ago

check_circle

Verified Customer

star star star star star

Gabriel Columbia, SC

Everything; was on point from the technician, time it took 2 get the job done...

2 years ago

check_circle

Verified Customer

star star star star star

Herbert

So far have had no issues with Choice. Only used once and had very good results.

2 years ago Edited May 6, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Pennel Spartanburg, SC

The Tech's are not so experienced Right now I had a AC service done 3 weeks ago but about 2 days ago the same problem is back I contacted the technician and he said he will come back to check it out but never showed up.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Tina Hartsough Atmore, AL

We are having difficult time getting our pool heater repaired. This has been going on for months and still not fixed. broken appointments.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Pesach Klein Hollywood, FL

Response time is terrible. My AC broke down. I live in south Florida. I just had a new baby. AC is not a luxury. It took choice home warranty 4 days to send someone to diagnose the issue.

2 years ago

check_circle

Verified Customer

star star star star star_border

James Charlotte, NC

Like prompt service. Called not to long ago, the representative said we didn't have an account. Not happy about that

2 years ago

check_circle

Verified Customer

star star star star star

Rebecca Ocala, FL

Quick response to claim. Effective and friendly repairman. Process went as advertised.

2 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Columbus, OH

My expensive thermostat was replaced by a cheap one. When I questioned it, Choice told me I had to talk to the repairman. I now have a different size thermostat and will need to paint

2 years ago

check_circle

Verified Customer

star star star star star

Petra San Antonio, TX

I was kept informed about my appointment and when the technician would be arriving.

2 years ago

check_circle

Verified Customer

star star star star star_border

Jo R Hendersonville, NC

Only one job request has been taken care of...took several days for a water line to be replaced in our fridge,

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Cynthia Maple Plain, MN

I've filed so many claims, I've certainly gotten my value back. I'm pretty satisfied. They respond quickly. I'm really thankful that I have Choice.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Linda Jacksonville, FL

I was pleased with an A/C repair and a microwave repair. I was not happy with their handling of a refrigerator repair at all.

2 years ago Edited February 15, 2024

check_circle

Verified Customer

star star star star_border star_border

Leon

I like the price of this warranty company but, The contractors in my area don,t and I usually have to pay them and then get reimbursed.

2 years ago

check_circle

Verified Customer

star star star star star_border

Glenn De Pere, WI

Most of the time it’s ok but when our washer needed replacing they gave us less then a third it cost to replace it.

2 years ago

Choice Home Warranty Reviews