Choice Home Warranty: Read 49,359 User Reviews From Real Homeowners

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Bernice Diop West Bloomfield, MI

Choice Warranty gave top priority in assigning a technician to stop the water leak. The technician was courteous, informative, an provided a summary of the work that was performed.

4 years ago

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Disappointed Webster, NY

Recently I had to submit 2 claims. One was for my front load washer & the second for my gas range. CHW approved the repairs for a 12 year old washer which was close to $400.00. But it is taking over a MONTH already & no repairs have been made yet.. But when it came time for my 10 year old gas range, they denied the repairs of $500.00.. But they offered a replacement value. Well their offer wasn't even a 1/4 of what replacement value would be. My range is 5 burner, sealed unit, convection oven, cast iron grates, 3 oven racks, temperature probe cooking, self cleaning just to name a few. So I declined their 1st offer. Was assigned a case manager, set up the time to discuss it. Her second offer was still low, like not even half of what is going to cost to replace it. So her 3rd and final offer came in at about half of what the replacement would be. I'm sorry but replacement value means what it is going to COST to replace what you have Based on features & functions of what is currently in your home. CHW says they aren't an emergency coverage company. But at the same time how are you supposed to know when your major appliance is going to break down on you? Or your sewer is going to back up. How do they expect you to go weeks or months without functioning appliances, HVAC, plumbing.

4 years ago

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Linda Merklein Punta Gorda, FL

Courteous service try to accommodate clients easy scheduling service provider they sent out Bosch brothers were excellent was not happy with the first air conditioning company they sent out they did absolutely nothing

4 years ago

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Teresa matthews Macclenny, FL

Quick response for my washing machine repair. But unfortunately it’s not the washing machine. My service tech was professional n tried his best to figure out what was wrong.

4 years ago

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Rosemary McCartney Parsippany, NJ

Very happy with the prompt service I have always received. I put in a request, there is never a question and I always get a quick response. Plus the technicians they send are always knowledgeable and thorough.

4 years ago

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Mike McGinn

Pipes were backing up w hen washing machine was draining. Tech finally broke thru the clog but he told me it was a temporary fix needed scoped. CHW at first told me the additional scope and repair was covered. Talked to the Tech I was told to call. Initially we talked and then he would not return calls. Emailed CHW again and then was told it was not covered. That has been my experience.

4 years ago

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JJ Arida Apache Junction, AZ

They were helpful explaining! They told me about the great deals I could take advantage and my savings, but you know the BEST part! He was helpful but not pushy! He just showed me my advantages and savings. Good Job!

4 years ago

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Greg Fort Lauderdale, FL

Very fast and professional respond to the claims. Technician Cesar was very accommodating and repaired the the dryer fast even though should order parts and come a second time.

4 years ago

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Adirondack Guy Clermont, FL

Had a problem with our air conditioning and Choice Home Warranty immediately dispatched a technician to repair the problem. He fixed the problem in under a half hour and we had our central air back on….a life saver!

4 years ago

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Michael Chavis Ashburn, VA

Corey was very professional, He was able to diagnose the cause of the outage and had to track down a few different problems and the reason the RFI breaker tripped and would not reset. He was very knowledgeable

4 years ago

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Joe X Johnson City, TN

The service tech was on time, performed the work required, keeping us informed the entire time and left the area as he found it (cleaned up after his work was performed). The tech was friendly, courteous and knowledgeable.

4 years ago

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Otis Avworo San Antonio, TX

Choice always works to get a technician to my house in the fastest way. It’s easy to make a claim online and they begin working on it immediately. It takes the hassle out of finding a repair main.

4 years ago

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Art Smith Dacula, GA

Choice is very reliable, trust worthy, very easy to communicate with and quick to respond to your problems. I've tried others and without mentioning their names...I can honestly say that CHOICE is second to none!

4 years ago

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Youngbloodkc Marshall, MN

Extremely knowledgeable and friendly. Easy to talk to and took the time to answer my many questions. Hopefully I never have to use this coverage but if I do I feel confident it will be handled and done right. Thanks

4 years ago

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Pam Wilson

The technicians you have sent have mostly been highly competent, respectful, and timely. When a technician didn't come, you reassigned the job. Unfortunately, your hold time is excessive which makes resolving issues difficult.

4 years ago

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John Eschemuller Haymarket, VA

A K Home Repairs came as scheduled, were very professional, diagnosed the problem and had the parts to repair the defective shower control valve. He was very courteous, competent, and knowledgeable.

4 years ago Edited June 23, 2022

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Ruth Aspinall New York, NY

I had a claim in to repair my electric double oven. The repair man came in and it too multiple calls to Buget repairs and to CHW to get an answer on the repair. Final CHW sent me an email to settle for approx $300 e-card from Lowes. I refuse to settle and sent a text to speak with a claim rep. I got an email a few days later, which I answered to call me in person. After several weeks I called and an appointment was set for another week. The claim rep called on the appointed time and after taking pictures of the appliance they determined that they will give me $700 for the oven. I was offered before Pennies and now offered nickles. I ask the Rep to tell me what are they using to base the replacement cost, she cannot disclose that information. I also had a heating valve issue in the winter and the vendor again took several weeks and phone call with excuses to have that repaired too.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Alicia Johnson Louisville, KY

Easy to request service through the website, user friendly system, excellent customer service from representative that called me to set service appointment, and everything went very smoothly.

4 years ago

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Allen Hollingsworth Richmond, VA

The company has been very responsive and quick to send out a technician. We have had every claim addressed. My only issue is the companies sent to do the work are small, unknown businesses. We have also had a continuing electrical issue that has yet to have been resolved.

4 years ago

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Gwen Stroud Baltimore, MD

J&J Electrical - sent by Choice - did a great job. I would request them for my Electrical repairs. DO "NOT" SEND OSAM Electrical to my house again. Contractor was unprofessional and did not complete the job and did not return my calls.

4 years ago

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Dixie Hawkins East Saint Louis, IL

It seems when I need them they don't help out. Always some tiny techancality to get out of paying for a repair. I hate the policy they have of the technician having to email their diagnois BEFORE they will authorize the work to be done. No one has time for this. No one wants to work with warranty companied due to slow payment to the company. It saddens me when my copay keeps gping up. It started st $49 in 2015. Now it's up to $85. My preium went from $29 a mon to over $60 a mon. I won't recommend them. Too much red tape to go through. Frustrating trying to reach them by phone, email or their portal.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2022

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Anthony Di Pietro Ocean City, MD

The technicians are always excellent. For this most recent claim the technician was able to be there in 3 days which was very good. The previous claim for the refrigerator which was more telling me Chuck almost 2 weeks.

4 years ago

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Kevin Magnolia, TX

Happy with effort to get new vendor when 1st didn't show and accelerate their arrival date. 2nd vendor was great! Not happy with 1st vendor who did not come and was rude. Additionally, when called Choice on weekend due to no show and was hung up on 3 time when starting to explain issue. Talked with supervisor the next day who showed no concern we were upset and seemed put out to take my call.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 15th, 2022

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Laura Rockwall, TX

This was the best experience we have had with Choice so far. Had had several claims over the past couple of years and have not always be pleased but this time was very pleased. Choice replied to us and made an appointment immediately. The company they sent was professional, competent and polite.

4 years ago

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Becky Alvarado Rio Rancho, NM

Luke the sales person very responsive and accommodating The service, dispatch departments don't communicate well and unfortunately seem to have no authority in the service management area. Company doesn't correspond well with Contract teams that provide the work Technicians continue to insist not covered and try to get customer to agree to pay (unprofessional). I have 5 homes with CHW and 3 are on a 6 year plan but if I keep having issue I might change to another as i came to CHW from another due to these issues. This program should not be so cumbersome for the customer

4 years ago Edited January 10, 2024

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Jenny Roman McKinney, TX

It was so easy to get a new plan for coverage on my home. Less than 5 minutes and I now have the peace of mind that we won't have any huge out of pocket surprises on our aging home.

4 years ago

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Kathy Hernandez Naples, FL

Aaron S was awesome! I had questions and he was able to quickly answer them so that I completely understood. I will definitely recommend Choice Home Warranty to family and friends.

4 years ago

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Linda Kozak Houston, TX

Quick response, Peter was great in fixing my pipe that was spraying water. I was skeptical at first, due to a bad experience with another company, but Peter showed me the problem and did the repair quickly.

4 years ago

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Y Hood Hyattsville, MD

The set up for this was excellent. I hope when it’s time to use the service, it will be as efficient as enrolling. The agent/specialist was very pleasant and gave me the best plan.

4 years ago

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Sandra Lazinsky Wilmington, NC

I put in a service call on-line for air condition not working. A couple of hours later, I was able to communicate to Choice that my system was working. It was very easy to schedule and cancel on the website.

4 years ago

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Tammy Clark

Unfortunely CHW have been difficult to deal with, not completely truthful when I bought policy. I get very fustrated when I call and no one speaks english or understands English in the claims department. Have had incrediably long hold times then line just disconnects. I had to find my own technician after 48 hours because the technician CHW assigned to claim said he was to far away to come. The one I found told me he has done work for CHW before so I don't understand why he was not contacted.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Chastain Smith Crofton, MD

Well solely based on this experience...submitted claim Friday night on a holiday weekend. Wasn't expecting anyone to come right away and they didn't. Technician came out on Memorial Day, took pictures and submitted info to Choice. Contacted Choice today at noon and was told still being reviewed and I'd know within 4 hrs. Never heard anything. Spoke to someone at 5:50 pm saying I'll hear something within 4 hrs, six hours after I was last told that. It's 9:08 pm and I have not heard anything. I hope I'll hear more tomorrow or I will move on and cancel my home warranty because what's the point if you can't get a quick turnaround.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2022

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Jeanne Forest, VA

I just signed up with Choice so I haven’t had to use the service yet. The representative on the phone was so helpful and answered all my questions friendly and professionally!

4 years ago

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Forever home Weslaco, TX

I have requested for a work order for different appliances or clogged sinks or shower and they have responded in a timely manner. I have done this via phone and online and the response has been amazing.

4 years ago Edited January 10, 2024

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Constance Vetrano Jupiter, FL

I am happy that I have a plan that I can call when I have a problem with my house. Choice Home Warranty is professional and courteous I would not be able to maintain my home without Choice Home Warranty.

4 years ago

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Annette Patterson Panama City, FL

I have been a customer for 4 years. I have used the warranty on several appliances. For the most part, my experience was good. Until I most recently needed repairs to my washer. The warranty company sent a technician, the technician said the washer could be repaired. However Choice's decision was to offer a Lowe's e gift . The amount would never cover the full cost of a new washer at Lowe's. I was very disappointed. I decided to take the offer because I had no other option offered. Then I find out the "E" gift card would take 30 days to receive!!!! So that's a total of 7 weeks without a washer . 7 weeks of paying for the laundromat. My experience has me considering a different option. Choice did not meet my expectations as I am still waiting for my gift card and will still need to ce out of the pocket.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 9th, 2022

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Deuce Spurlock Madison, AL

It was graduation week for my son and family was coming into town. Why did my refrigerator have to break down on me at that time? Called customer service and they settled the refrigerator claim within 24 hrs of receivingthe technician notes. LOVE IT!! I had time to order me a new refrigerator before family arrived.

4 years ago

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Larry A. Nowell Dothan, AL

Had trouble talking rep. due to accent. My trouble was a smoking ceiling fan . But had to teck. over 50 miles to say yes it was burned up. I went and bought one before the teck. got here, so he was able to install it while he here. I haven't Been for it yet. The teck. was very nice and did a very good job.

4 years ago Edited May 31, 2022

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Sareva Justice Charlotte, NC

Courteous gentleman. Gave detailed offers with incentatives. Different payment options with senior discounts. Surprised called on weekends but whatever works for the sales. Made me comfortable in getting started

4 years ago

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Debbie Zerner Ocean View, DE

The experience was not good at all and it was our first time using our 3 year plan. First a technician couldn't be found for our problem. Then you found one and scheduled service. We waited all day to find out first that you didn't send a work order and then the technician refused to come. That was after being on the phone at least 6 times with CHW and the technician. Then you asked me to get my own technician which I declined. I am paying you to do that. Finally after a few weeks total you found a good technician and the problem was repaired. The second technician was sexcellent! CHW however not so much! Wondering if I made a horrible mistake. I had a home warranty in MD and never had these issues!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2022

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Marketia Head-Green Dallas, TX

My claims are generally processed quickly. If a mistake is made in sending the wrong type of contractor/service company, they quickly rectify the situation at no additional cost to me. I only pay the service fee one time.

4 years ago

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Jsnet Walker Bridgeton, NJ

After purchasing our contact with Choice Home Warranty, I explained to representative that I would believe all he explained to us if I ever had to use them and just pay service call. We’ll, I’m eating my words.

4 years ago

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Steve Marshall Madisonville, KY

CHOICE HOME WARRANTY has responded in a timely manner and with professional help on all occasions when required. They have been a good investment in home repairs and will follow thur until the job is completed.

4 years ago

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Renee Vessels Melbourne, FL

The customer service was nice but not very knowledgeable of the benefits or that a walk-in tub for the disabled is a in house bathroom tub. But she finally understood and was able to assist me in entering my claim

4 years ago

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Leticia Myers Las Vegas, NV

I had my first claim last weekend, I filled a claim and they responded right away, by Monday morning I had a repairman in my house and he took care of the problem, thank you for taking care of me in such short notice.

4 years ago

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Lori Knowles Lillington, NC

Waited till after service was performed to respond. Entire process was user friendly, response immediate and follow through with contractor sent perfect! Could not ask for more

4 years ago

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Sandi Potts-Copus Harvey, LA

They gave prompt respone to my service needs. However, providing me with an ecertificate sometime within 30 days is not the prompt solution I was looking for to replacing my washer. That is a long time to wait to replace a washer

4 years ago

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Mel

I placed repair order for my fridge the person I spoke to was friendly, the repair man called me the same day,then showed up the next morning repair done within 2hrs , so I'm pleased.

4 years ago Edited January 14, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Joan latham Sparks, NV

choice warranty was easy to use and I got very fast service. The technician was able to fix the problem the next day. He made a special trip so I could have the use of my toilet. Brad was great and personable

4 years ago

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Chuck Venard Copperas Cove, Texas

A technician was sent out and made a quick diagnosis. Although the diagnosis was not covered by Choice (routine maintenance), I was able to perform the maintenance and problem solved. This was on the HVAC system A-Coil.

4 years ago Edited July 23, 2026

Choice Home Warranty Reviews