Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Anonymous Sicklerville, NJ

I tried to use my warranty about a month ago. I'm still waiting for more assistance to come back on from the technicians make repairs. Horrible customer service. There's never a manager or supervisor we could talk to. A waste of money. Horrible company to choose.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

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Raymond Elizabeth City, NC

Quick in responses. Water heater quit and brand new air conditioner quit, they came and they repaired quickly.

5 years ago

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Gopikrishnan Frisco, TX

I like the service so far. I call choice home warranty, choice home warranty fixed it. They did good.

5 years ago

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Mary Las Vegas, NV

They the the toilet was making a lot of noise and the plumber came out and fixed it. He was very good.

5 years ago

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Maryann Ocean City, NJ

I had a washing machine that stopped in mid cycle. I called and I was able to get an appointment booked within 4 to 8 hours. They responded quickly.

5 years ago

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Anonymous Toms River, NJ

Each time was good, got it fixed and on my way. They're not rude and they talk to you like you know something.

5 years ago

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Pradipta De Smyrna, GA

CHW has been very prompt and professional. The service requests have been addressed within a day or two.

5 years ago

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RUTH WEBSTER San Antonio, TX

They refused to repair my a/c system, saying that there was "rust and corrosion," when there WAS NO RUST OR CORROSION!! As a result, I was FORCED to replace my entire system and CHOICE refused to pay for ANY of it, in DIRECT VIOLATION of THEIR CONTRACT WITH ME!!!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 12th, 2021

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lena Cooper Parrish, FL

they do not live up to their contract. had a washer go out and they said it wasn't covered. read my contract and no where did it say that rust wasnt covered. tried to contact them, wrote then e mails and am still weighting for a response .

5 years ago

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Cathy Archibald Fort Mill, SC

I was called back quickly and later told when to expect the problem to be serviced! Gave me peace of mind

5 years ago

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Roger A Exposito Albrightsville, PA

I've only had one instance for a repair of my clothes dryer but, the claim was handled very professionally

5 years ago

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Canada Winn Wichita, KS

The company's they pick to fix the work at my home are great. They also get me the quickest appointments they can.

5 years ago

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Jae Jeong New Market, MD

I had several claims and everything was perfect except one that was opened 6 month ago and still not received the agreed service. HCW closed the ticket without following up with me after numerous emails back and forth.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 7th, 2021

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Gene Bass Webb City, MO

Technicians did not show up as scheduled. Slow response from CHW in handling the situation. Took to long to get resolution and reimbursed. Was without the appliance for 30 days when should have been replaced. Once agreement to replace did not replace for new appliance.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 7th, 2021

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Dolores Farmer Slidell, LA

You sent me a plumber that did not do the work due to he wanted 75.00 cash before he would. I refused to pay cash but offerred a check. He would not take it!! I called Choice and told you and asked for another plumber to be sent and as of today have heard nothing from you😡

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 28th, 2021

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venkata panga Cumming, GA

When compared to other warrantees I had, the coverage is less and there are some hidden things which I did not know while reviewing the initial contract

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Charlotte Brookfield, WI

I had an excellent experience with the response time, the vender repair quality and the ease of executing my claim.

5 years ago

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Ryan Dale Valdosta, GA

Each time I have needed to put in a claim the process has been very user friendly and easy to get the issue resolved.

5 years ago

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davida onley Chapin, SC

$85 for an assessment- other companies do not do that. Way below value replacement of the same item. I will not be recommending, I will discourage through the truth.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Julie Frazier West Linn, OR

I will not recommend choice home warranty. I rated them before and told them the reason why I was unhappy. Someone from the company posted that they are having somebody look into it and contact me. I've heard NOTHING, but...I still get these emails to rate Choice???

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 28th, 2021

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PZhu San Marcos, TX

Because I received unsatisfctory service: The repair work was delayed again and again. And compensation was not enough for the repair. I spent more than $50, but received only 2 hundreds for that.0

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 28th, 2021

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Pete Miller

Pretty quick response to a plumbing problem. And Total Pro Plumbing in Columbus, Ohio was terrific. Professional, knowledgeable, patient and kind.

5 years ago Edited February 7, 2024

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Regina Villa Rica, GA

TERRIBLE customer service! Brittany H. did not even care that she provided terrible customer service. Lack of response. Choice couldn't repair a covered item; instead they offered me less than 35% to replace the covered item.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Mike Amos Granbury, TX

They sent an excellent repair guy showed up as day early which was good due to it being summer and the a/c had failed

5 years ago

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Marsha E Horton Pasadena, TX

I have called for repairs twice. First for ice maker which repairman would work on and next day quit working took 4-5 weeks to get fixed. Now have been waiting since 8/11 on parts for dishwasher. Still not working. I call weekly.er

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 27th, 2021

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Glenis Ortega McEwen Pompano Beach, FL

The company assigned to take care of my air conditioner, Doing Service as, was efficient friendly and timely

5 years ago

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Sonya Owens Holland, OH

good service, they found plumber that could come out the next & when I wasn't available the plumber adjusted date and time.

5 years ago

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Gilbert Cardenas San Antonio, TX

There were two things that disappointed my family, The first was the delay in getting the funds for a new appliance, we waited three weeks, thats 3 weeks without a drier. The second was the amount we received for a new appliance was nowhere near what a dryer cost in today‚Äôs market, 1/3 of a drier similar to what we had.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Kristi Altman Katy, TX

Choice seems to look for any way possible to avoid paying the claim. We have had technicians not finish the work and Choice has not followed up even after several notification.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 21st, 2021

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Richard Greene

The tech from Oasis Co was knew what he was doing and it very professionally, very knowledgeable an very polite.

5 years ago

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William Hart Cedar Hill, TX

My repair was done in a timely manner. The tech that completed the repairs were very professional and friendly.

5 years ago

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William Piacentini Parkesburg, PA

I had a service callfor my garage door. The service guy came out and told ke that rge brojen spring wasn't covered by rhe warranty. I had to pay 400 dollarsto get the jew spring put in.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Sep. 15th, 2021

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Gail Madteogiovanni

Good service and fast always! Will always recommend.

5 years ago Edited January 10, 2024

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Joseph Swift Arlington, TX

I feel like this and people out they don’t diagnose things correctly so they get out of paying and I also feel like their case managers when you try to appeal and talk with them they don’t listen to your side of the story they’re not very knowledgeable about what’s going on and I thought they were actually very biased and rude

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

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Shirnett Bonner Hampton, GA

Quality service and rate per service.The service man was on time and he was very knowledgeable of his work.

5 years ago

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Cody Lipps Spring, TX

On time and very friendly. Got the repair done in less than a hour and our air conditioner work like it should.

5 years ago

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Hari Hockessin, DE

Your services are outstanding and in particular I am very happy with my last claim the way you handled so promptly

5 years ago

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J Englewood, CO

No communication. Technician said they would come back to repair dryer but never showed. I had to call choice warranty twice and received an answer later saying another technician would come out to revaluate and start the process over. It’s been 2 months! I’m thinking about canceling policy I’m so mad

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 15th, 2021

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LeeAnn Gibbs Prince George, VA

Terrible customer service. Terrible turn around time to get appointments to speak to a representative, to get issue resolved, if replacement the value they offer isn’t enough to buy a new appliance, gift card instead of money and it takes a month to process and still waiting. Awful and would not recommend this company!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 15th, 2021

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Steve McCullough Commerce City, CO

Had to schedule my own repair. Had to contest a decision to pay for repairs. After I appealed the decision, the response was excellent.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 15th, 2021

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Troy Brown New Bedford, MA

I have been waiting for them to replace my dryer apparently it takes 30 days before you get your e card so if you.have an appliance like a refrigerator your out of luck for 30 days

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 15th, 2021

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Peter Zambardi Havelock, NC

Just join recently and to put in electrical service request which was handled promptly & satisfactory.

5 years ago

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Yvonne Bradley Hyattsville, MD

Do not return phone calls as promised, unable to give information when a contractor will be able to perform jobs requested, always send the wrong contractor.le to performed jobs that are needed,the assistant

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 14th, 2021

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Fan Chen Aurora, CO

I had one of Technicians not showing up for his appointment after I waited all day. The one who showed up did the very minimum. I ended up paying on my own getting people come over to the house to fix the stuffs than waiting for home Warrenty company’s technicians. Not a good quality of services.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Andrew Bausher Florence, AL

Terrible customer service, no contractors want to work with them, every contractor I’ve spoken to said that home warranties are a scam and ive realized that when I chose choice home warranty (should have stayed with American home shield they at least seemed to care about the customer)

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 14th, 2021

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David Levin Bloomfield, NM

Aug 10 ac went out 3 weeks later they still could not find a tech to come work on it due to no one wants to work with them as they pay slow and undercut the retention for the techs. At that time I opt for the reimbursement option and don’t you know it they deny the claim

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Sep. 14th, 2021

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Betty Blackwell Woodstock, MD

The service was great. Quick to respond. The contractor was very friendly, very professional and helpful.

5 years ago

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Erica Jaramillo Bentonville, AR

We have had issues over and over again getting technicians assigned to us. We are just having to pay out of pocket to get things fixed because we choice can’t get anyone to the house.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 14th, 2021

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Mark Doane Olive Branch, MS

Online request was easy, and got a email to confirm with a update, of the appointment and company assigned.

5 years ago

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Brenda Euless, TX

Because they are prompt The problem is usually taken. Care of in a timely manner, and they keep you informed

5 years ago

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