Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Gary buckley Warren, OH

Very helpful and timely. When I call they they get right on it and follow up.to male sure it goes well.afterwatds.

5 years ago

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Keith Holmes Warren, OH

Had to put a claim in twice and both times had no trouble at all work was done professionaly and qiick

5 years ago

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Jason Higa Mililani, HI

The small burner on the dual burner on my stove doesn't work. The technician said that the unit is very old (about 2004). it's hard to get the parts so I should wait till more things goes wrong with the stove so that it can be replaced with the insurance.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

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Verified Customer

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Charles W Watters Laughlin, NV

FIXED PROBLEM WITHIN 2 DAYS OF SUBMITTING PROBLEM AND TECHNICIAN WAS VERY FRIENDLY AND KNOWLEDGABLE.

5 years ago

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Cynthia Norman Allentown, PA

There were several times I needed a plumber to either fix a broken pipe and my oil burner shut off. Home choice was not able to respond to my claim in a timely manner and I had to pay over thousand to repair. Why have home warranty

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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Verified Customer

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Camill Davis El Paso, TX

Choice is awesome and quick to respond. However, a couple of the companies I've had to deal with for repairs could improve on timely communication.

5 years ago

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Maria Dunbar, WV

They were quick to approve our claim and give us the name of the company that would be doing the repair.

5 years ago

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LaNeika Johnson Fort Worth, TX

Still waiting for a claim approval from weeks ago. In the meantime, just waiting to see if they will fix the issue but I have not heard anything after the initial appt.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 12th, 2021

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Verified Customer

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Carol Snyder Augusta, MI

Choice immediately made an appointment with a qualified service provider when our garage door opener broke.

5 years ago

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Jorge Robles San Antonio, TX

Technician show up early, fixed problem and took time to double check everything. All has been good since.

5 years ago

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John Wylie, TX

The companies they assign don’t show up on time and don’t fix the issue in a timely manner. I ended up having to pay a lot of money out of pocket to get my air conditioner fixed.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 29th, 2021

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Verified Customer

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Rose Mary Smith Pittsboro, NC

sent qualified plumber out, but did not replace old water heater that does not have replacement parts and not delivering hot water consistently.

5 years ago

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Patricia Laurenzano Albuquerque, NM

I have a broken ice maker that can't be fixed and someone emailed me saying that she was the person that was going to take care of my situation. I emailed her back and never heard from her again. Water is leaking out of the water receptical on the door. The ice maker is frozen and can't be taken out. Samsung suggested I get a new refrigerator!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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Argenis Feenandez Pembroke Pines, FL

They are a good warranty company. Sometimes they respond fast and get you someone to come right away, sometimes you have to wait a couple of days.

5 years ago

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Crystal A Newman Atlanta, GA

For the most part it was seemless to place a claim. But unprofessional techs sent who cause more damage to the affected area and then customer is left without recourse.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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VALENCIA BROWN Moncks Corner, SC

They were not useful to what I needed. My claim was denied and the POC on the phone told me it was my fault so its not covered. I do not see the purpose in paying for a warranty thats useless

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jul. 22nd, 2021

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Verified Customer

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Brenda Owings Mills, MD

I am happy with this company because they do a good job of solving the problem. The service is very fast and great.

5 years ago

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Judy Norcross, GA

Last year I had American and it was painful but with choice things get done quickly and efficiently. They do their best to get things done.

5 years ago

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Eileen Suffolk, VA

I am ready to switch to another home warranty. Choice does not cover anything that they say they cover. They were awfully slow getting me help for my air conditioner and it was terribly hot out.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 21st, 2021

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Verified Customer

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Hocine Spring, TX

Always reliable and right on time. They were pretty good with the plumbing issues. It is the best on the market.

5 years ago

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Mark Columbus, OH

Looked into several competitive options, and I chose Choice. It is a great service. We had our water heater repaired.

5 years ago

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Randy San Tan Valley, AZ

We’ve had a couple of claims and hey were quick. The plumbing issues in the bathroom were repaired within 24 hours.

5 years ago

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Matt College Station, TX

When I needed air conditioning repair, I used the service and they came out the next day. They were very responsive.

5 years ago

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Kimberly Layton, UT

Thought choice would be better than American Home Shield but now I’ve been without s dryer for two weeks because they couldn’t fix it and I am waiting for a check to get a new one. They are very slow and their customer service does not speak good English.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 14th, 2021

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Verified Customer

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Lori Rowlett, TX

Choice Home Warranty has been great. They’ve been very attentive and responsive. The price is very reasonable.

5 years ago

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Techun Houston, TX

It's pretty good. Their employees are very patient. They were able to replace our AC. It is a good value.

5 years ago

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MIGUEL PORTILLO Alexander, AR

Great service, great people no buts, no hustle to fix anything at any time ones the plan its active.

5 years ago

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Lauren C Council Suffern, NY

I put in several claims and the majority of them were NEVER serviced/completed/closed. As a matter of fact, there was one that I put in June 2020. It was FINALLY closed as of June 2021. I do be contacting the NY Attorney General and Better Business Bureau.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 14th, 2021

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Verified Customer

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Patricia Frisco, TX

We have seven properties with choice warranty, we recently had an issue with a washer, The replacement that they say they will do if the item cannot be fixed was extremely low, when it comes to talking to a manager everything is so slow there's no one that can talk to you immediately to resolve the issue.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 14th, 2021

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Verified Customer

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Mary Houston, TX

They provided a date when plumbing blockage would be corrected but the plumber took 7 days to to unblock it. No parts was needed but I was told that I was low priority.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jul. 14th, 2021

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Verified Customer

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Larry Holmes Red Oak, TX

good information not provided stating that my water pump which I paid $80 to cover is not covered because it is for my barn to water my animals and not located in my house but 10 feet away..

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 14th, 2021

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Verified Customer

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Alan Krugel Krugel Hurricane, UT

There are more and more companies telling me that will not deal with CHW because of the difficulty in filing a claim and then the length of time to get paid.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 14th, 2021

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Verified Customer

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Charles Brewer Tewksbury Stoughton, MA

In my 2 calls to Choice Choice, I have had my Central Air refrigerant levels restored and my washer put right!

5 years ago

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Kay Manning Arlington, TX

Denied coverage on air conditioner due to rust and corrosion on a unit that is not that old. HAD ANOTHER AIR CONDITIONER COMPANY, THAT INSTALLED THE UNIT, COME OUT and they could not believe the decision to decline coverage. It appears that Choice Warranty looks for ways to decline coverage.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 8th, 2021

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Verified Customer

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Alexander Daniel Perry Hall, MD

Excellent service done by professionals, my last 2 plumbing issues were taken care in 24 hrs after I reported

5 years ago

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Kenneth Pritchett Petersburg, VA

The service fee Is too high. I feel I was suckered in with a low fee offer, and then you all increase the service fee. This move is not intelligent on behalf of the company.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director .

Jul. 8th, 2021

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Verified Customer

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Gloria Chicago, IL

Scheduling issues with reliable workers. One person stood us up for 3 days with no phone call, then he finally came. The other came 5 hours late.

5 years ago

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Jaime Perez Kyle, TX

Had an issue with ac not cooling. Unbeknownst to us the drainage line was clogged. We had to pay for the service to get it going and cooling again. Other home warranty company charged for that issue. My claim was denied.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 30th, 2021

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Verified Customer

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Mary Bradley Chester, MD

Very efficient. All parts ordered immediately. All parts delivered to my house. Technician very knowledgeable.

5 years ago

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Hattie Young Cedarbluff, MS

I have been without my stove for months. I have to call either the service man or Choice Warranty but still can't get an answer. So I am still waiting patiently

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Lois Johnson Pharr, TX

You haven't fixed my washer yet, I have had to have you reopen the claim, and haven't heard a word yet as to when the repair man will return to my home.

5 years ago

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Pamela Chan Houston, TX

CHW made a mistake in scheduling appointment to fix a leak. Cancelled a plumber without notification. Once rescheduled, technician did not fix problem. I provided feedback on poor service and investigated. No remedy for fee charged.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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David Hunt Spring, TX

I have had them out on 4 occasions. Two situations were completely done satisfactoryily. However the other 2 remain incomplete & I have heard nothing about completion dates

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2021

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Verified Customer

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Stephen H. Clawson Deale, MD

Very responsive to claims and hassle free. Also a great value compared to our previous home warranty company.

5 years ago

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BRUCE LEWIA Delray Beach, FL

Prompt repair service. I trust this company due to their proven commitment by responding and repairing my issues.

5 years ago

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Debra Atlanta, GA

Once a claim has been submitted, it takes over a week before a technician can come out. This is completely inconvenient for issues that are emergencies. Furthermore CHW rarely approves repairs unless the repair is a small expense them. My experience has been completely disappointing and disrespectful.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Verified Customer

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Serena Chen Munster, IN

Come quick and fix things needed. Good customer service. Good web site to find things. Recommend to friends.

5 years ago

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Jana Dimovska Las Vegas, NV

They deceive the customers, advertising that they are very easy going and replace the items which could not be repaired which is a lie. They do not inform the customers before they purchase the warranty about the items that are not covered especially when A/C unit is in question.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 22nd, 2021

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Verified Customer

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Phillip A Bailey Apex, NC

I have had Choice warranty for a number of years and have had 3 claims. First settlement offer is ridiculously low, always a 15-day delay in getting to talk to a claims manager. final offer is never enough to repair or replace the failed item. Would not renew or purchase again.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

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Verified Customer

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Gary Rosing Ft Mitchell, KY

Their reimbursement offer for a replacement dishwasher was an unrealistic amount. They could not adequately explain their offer, and I felt like it was an intentional low ball offer designed to make me fight them for a reasonable reimbursement. They never did resolve my claim.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 24th, 2021

Choice Home Warranty Reviews