Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Melody Whitaker

I’m extremely disappointed! Up until now I really did not have any complaints about the company however with this last incident that has changed. Three times I have contacted Choice about the same issue regarding Central AC within a month-month 1/2 and clearly something is “off” I’m guessing only approving bandages for repair which brings me to time 3. They contracted the worse possible company Sears Home Repair. This company by far has no consideration for its consumers. Painting the picture: 105 heat index, confirmation texts and emails including the day of appointment, time between 8AM- 12PM. Sears no showed the appointment (different review). CHOICE was of no help with concern as the 12PM deadline approached and only kept saying to contact the company (Sears) and call them (Choice) back in no one shows in 2 hours. Needless to say was not able to get in touch with said repair company and after waiting 40 minutes and 2 1/2 hours later confirmed that a whole day was wasted. After reaching back out to choice the best I got was an okay we’ll reassign the claim. This AC issue should have been fixed the 1st time and definitely by the second.

1 year ago

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Irlanda Flores El Segundo, CA

Kareem was patient and super helpful with my questions when I was comparing to another home warranty. He confirmed all details and offered his service with any additional questions he could address during and post our call. My hope is that the technicians will always provide excellent service.

2 years ago

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Ann Meyers Covington, GA

When I owned my condominium, Choice Home Warranty was the company I chose. During the time I was a customer, they replaced an entire toilet and was there when I had to have my refrigerator repaired. They have the best customer service agents I have ever seen. When you put in an order for repair, they start the paperwork almost immediately.

2 years ago

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Quiana Varner Ashburn, VA

Filing a claim is really easy. The rate for service has increased from $500 annually to $1000 annually. Service call fee is currently $85 per call for my plan. No, weekend service only Monday-Friday as if emergencies don't happen on the weekends. Not sure is I will continuing this service as I don't file claims often enough to make to annual fee worth it.

2 years ago

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James Los Angeles, CA

The contractor was very polite and took his time explaining what happen to cause this blockage, He told my wife what must happen to prevent future problems and showed her what to look for as for as early signs. He was on time and just had a great demeanor as he approached his job!!!!!

2 years ago

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Lee Czarnecki Upland, CA

I was with AHS for 15-20 years but their service has gotten bad so I wanted to change. I saw Choice was a top rated company so I called. I spoke with Zach J who was very friendly and helpful. He was able to give me a very good deal on two homes that I own. Also it was nice to speaks to someone that speaks English and was in the USA.

2 years ago

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Kristin Waterbury, CT

Two plans available, basic and total. Basic plan is about $60/month. Customer service is great, available 24/7 and a call back within 4hours of your claim. Website is kinda crap, bad user interface. The service fees are kinda high, $85-$100 ish per call/claim. And pray you don't need to replace your roof because they only offer $500 coverage for roofs.

2 years ago

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Verified Customer

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Fuad Carrollton, TX

I've been a CHW member for many years. I have 2 properties covered. I can say that I got services that was well worth my membership cost. Technicians are professional and CHW customer service alway try to solve my issues. I'll continue to be CHW member.

2 years ago

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Holly Ware Pooler, GA

They have reimbursed me for several things that we have had to have repaired at our home and they have been very good at what they do. I got my money back quickly and the people they had to do repairs were easy to work with and very competent and efficient.

3 years ago

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Michelle Crane Queen Creek, AZ

I like the feature that you can use through the company of getting a free quote. I also like the bulleted lists that they have that show you exactly what is covered in the typical base plans verses plans that cover more things like ac units and pool and spa

3 years ago

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Mary Kate F GA

Choice Home Warranty has been nothing short of trustworthy, reliable, and responsible, and I am left very satisfied with their customer service in particular! The repairman showed up promptly and on time ready to work and fixed my appliance right away. Their prices are slightly on the higher end, but I am sometimes willing to pay more for service I can trust. Ok that note, very pleased with Choice Home!

3 years ago

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Melanie Sanders Cumming, GA

I purchased an older home and having a Choice home warranty paid off for me as an air conditioner system needed to be replaced. I was happy with the process to make the service call, they responded quickly, and the service techs were very knowledgeable. I feel safer with the major home systems under warranty, and I renewed my plan this year too.

3 years ago Edited July 6, 2022

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Mike D Lynchburg, VA

Signed up and later had a problem with my washing machine. They came over two days later and replaced the pump at no additional cost. Unfortunately I moved to an area they did not cover. The cost I paid and their excellent service was well worth the money!

3 years ago

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Chuck Venard Copperas Cove, TX

This review is for the initial signing up. Things went smooth and I got a multiple property discount. You can't beat the price when you lock in for 5 years and get an additional year free. We'll just have to wait and see how it goes if I have to submit a claim.

3 years ago

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virginia chere Lincoln, IL

REP explained it all. Tried to set up a better option but I'm just not financially able as live on S.S. Your company sounds a lot better then what i have now. Will be able to drop some other coverage i pay for now. Looked up your rating and almost 100% sold me.

3 years ago

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Irene Conrad New York, NY

The initial call covered everything. The overall price for the monthly fee and service calls was considerably better than what I was accustomed to paying. The specific item coverage is much better that my previous warranty company.

3 years ago

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Beverly George Ashburn, VA

The person I spoke with, her name was Gina, was wonderful! She gave me a lot of information! And she was very personable!! That helps a lot! I’m really hoping this aleves a lot of concerns Incase things go wrong. I’m very encouraged about this service. Please don’t steer me wrong!!!

3 years ago

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Bob Nakon South Lyon, MI

When an appliance starts making a scary noise or just won't work you need a professional. The problem is who can fix it? When my washing machine began making a terrible noise I contacted Choice Home Warranty and they took over from there. They sent an appliance repairman out and it was fixed. The peace of mind is priceless.

4 years ago

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George McKewen Denver, CO

I have used the warranty service twice for my HVAC system and each time a technician was dispatched quickly and I was impressed with the quality of the service. My only negative experience was when the part that failed on my system was not covered under the warranty (it was clearly listed in the contact as not being covered). When I filed an appeal, the company did provide a small amount to help cover the cost of replacement so I was happy about that part of the resolution.

4 years ago

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Laura Washington Augusta, GA

I have been with them for many years. Overall, I thing they are very good. I've been happy with their service techs and business so far. I did receive payment for an oven and dishwasher that could not be repaired. Both were less than 50% of my actual purchasing price. I had to pay out of pocket for a new water heater. Other than that the monthly fee and service call fee are well worth it.

4 years ago

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Richard Bavaro Tucson, AZ

As a former customer with AHS for 20+ years I decided to go with CHW. My first experience was flawless. I requested service on a Monday and the repairs were started and COMPLETED on Tuesday. I just hope this is how this service works in the years to come. So, in short, so far so good.

4 years ago

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Maxine Mashek Hayward, WI

I have been a customer for 2 and a half years and have used the service only four times in that time. They have always been prompt with their service and professional on the phone. The contractors have been professional and resolve the issues with out any issues. The one thing that I found curious is that I filed my most recent claim, for a plumbing issue and receive a call to renew my policy within 20 mins of filing the claim.

4 years ago

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Resa Jones

As a new customer, Choice was great! Had a problem with my stove leaking gas, they came out within 2 days & fixed it!

5 months ago

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chris

We have had to make two claims with our new house purchase, and we couldn't be happier!

5 months ago

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Verified Customer

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Jermaine Emamali

Don't like the increase in monthly and service fees after a year.

8 months ago

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Verified Customer

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Lynn Bernhard

The deductible is very reasonable and my washing machine was fixed promptly.

8 months ago

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Verified Customer

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Kenneth

Very easy to file a claim, quick response from service team..

8 months ago

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Verified Customer

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Kay

Very good service technician explained everything very will.

8 months ago

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Verified Customer

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Fred Bryant

The response was quick, approval was quick, and Tom (the technician) was great.

8 months ago

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Verified Customer

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Erin A

Easy to make a claim and get a company to come check our furnace.

8 months ago

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Verified Customer

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Jerry Pierson

Competent, professional, timely, knowledgeable, customer friendly

9 months ago

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Verified Customer

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Kenneth Brazet

Process easy, first one I’ve submitted . Used the phone over thw app

9 months ago

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Verified Customer

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Vicki Paul

I'm still waiting on someone to come and fix my washing machine. I'm 74 yrs old and it's very hard for me to go to the laundromat.

9 months ago

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Verified Customer

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Dee/ James Treannie

Each time we contact Choice Home Warranty we get positive results

9 months ago

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Verified Customer

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SWI

Doing all they can to deny even properly diagnosing the problem including telling me the contractor said something different- basically CHW lie to you

9 months ago

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Verified Customer

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Camelia Borders

They take to long to send someone to fix the problem and if I complain they tell me to find someone and they will reimburse me and that never happens

9 months ago

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Verified Customer

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Eileen

To date, I have no negative remarks. I have been pleased with Choice.

9 months ago

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Verified Customer

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Judy

I was under the impression I would just pay a co-pay, but that’s not true. I always end up paying for parts for service plus the co-pay.

9 months ago

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Verified Customer

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Anthony

From start to finish was to easy. The tec was on time and knew his job

9 months ago

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Verified Customer

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Ben

The technician didn't show up twice after scheduling. We need to get our dishwasher fixed. I paid the premium now you.must fix the problem. Yhis is very frustrating.

9 months ago

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Verified Customer

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Albert

Great company to work with. They send some one as soon as they can.

9 months ago

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Verified Customer

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Anna

Good service and reliable. Nice to have someone "on call" so tp speak

9 months ago

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Verified Customer

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Joe

Filing a claim was easy and getting it scheduled was no issue

9 months ago

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Verified Customer

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Robert

They served me with sending a reliable person to fix my dishwasher,

9 months ago

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Verified Customer

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Mary Hall

I sent my "Positives" yesterday. I do not believe I have more to say. Thank you

9 months ago Edited April 24, 2025

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Verified Customer

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Anonymously

When my water heater failed, the repair process was slow, causing me a lot of inconvenience.

9 months ago Edited April 24, 2025

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Verified Customer

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Ruth and James Baugh

Always easy to work with and they. Have done an excellent job on both occasions

10 months ago

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Verified Customer

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Thomas

Speedy, Replaced a 35 year old garage opener with a brand! new !

10 months ago

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Verified Customer

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Jason

I like how you ordered the parts at your cost and saved me money

10 months ago

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Verified Customer

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Ronald

Great service with no issues. Repairs were completed quick.

10 months ago

Choice Home Warranty Reviews