Choice Home Warranty Reviews

My refrigerator went out on Dec 8 2021. Choice decided to replace it. The problem is my refrigerator cost me 3200.00 and they are only offering me 1200.00 to replace it because they say that is the wholesale value. Well if they can buy it for that then please delivered to my house. It is now Jan 5th 2022 and still don't have a working refrigerator or the voucher for the 120.00 that is only good at Lowes. I called and they said it could be another 30 days before I receive the voucher. 2 months with out a refrigerator good god. Had to spend 250.00 to get a compact refrigerator to keep thing cold. Will not be renewing by contract. this warranty cost me more than I paid for it between the 800.00 that I have to put in to buy a new refrigerator and the compact one that I already had to buy. PLEASE BE WARE DO NOT PURCHASE

I already rated Choice Home, but due to my error of placing my number on the review, it was held up. I will provide the condensed review which I had saved of how disappointed and aggravated I am with this company. Height of the heat season and one AC goes out, I wait a week for Choice Home Warranty to do their job, just to find out the person they guilted into doing the work told them he no longer worked on ACs. So, then another week after I complained about it and was told it was being "expedited", just another lie. Finally, week two, AC person shows up, and while fixing one AC, the other AC failed. Do they allow them to fix it? Nope, the number must go into the "portal", so off the AC workers I had waiting two weeks to be at my house, just drive away. Now there is no AC for upstairs, where all the bedrooms are, by the way, the temperatures were 108 to 113. Yet another week, waiting for the work order to go into the "portal". Absolutely, positively disgusted with the customer service personnel, except for the last person I spoke with, he cared about the situation. If I could leave it at no stars, I would. I would eagerly accept a phone call from a member from management or above from Choice Home Warranty to call me and talk to me about my experience, my number is on file with my account. With regard to the quality of the personnel coming out to fix the utilities, they were excellent, the low stars are for Choice Home Warranty, a paid appliance warranty service provider. Appliance warranty is worth the expense when you have a company that is willing to provide expedited service. In comparison to vehicle insurance, you are immediately provided options to take your vehicle for repairs, the ability to select your own provider for repairs, pay your deductible and all necessary repairs are completed to make you warrantied item like new or you get a reasonable pay out if it is not fixable. Choice Home Warranty fails across the board. Minimum one week wait to get service calls, service provider is not selected by me, the payer of the warranty. If an item cannot be fixed, the attempt for "similar" replacement is a joke. I had four call outs for my dishwasher, 65.00 every time, called out for the same reason each time, same repair person each time. Finally, they said it was not repairable. So, I have paid my monthly or annual charge, and just the four service calls for a total of $140.00, and was offered $120.00 for a new dishwasher, pathetic. Then it turned into a "pawn shop" type of bargaining, I give a number, they give a lesser amount, I come down from mine, they go up little on theirs. joke. I ended up paying an additional $200.00 on top of the service calls and the $150.00 they finally offered to give to get a dishwasher with similar features, not more than what I had, just similar. And because the calls were for a leak, and it was re-occurring the wood damage to my cabinets was another $600.00 out of pocket for replace/repairs of the custom-made cabinets.

I switched to them from old republic because they advertised as better coverage and lower trade call fees. I even paid a few years in advance because of the way they marketed with pricing. Well 7 months later, my air conditioner went out. The company that was sent out told me that it was something caused by normal wear and tear since my unit was about 28 years old but they decided that it was my fault and would not cover anything. I would have to pay for a whole new unit on my own. I called them to cancel my account and get my money back for the other years I had paid in advance because when I was with Old Republic, they actually covered my upstairs unit when it went out among other things. Choice decided to try to sell me on a point saying “okay. We’ll help you with $100 and let you keep your account”. I told them that I would get more money by getting my annual premiums back. They kept going back and forth and when I wouldn’t budge because they weren’t actually helping me, the guy on the phone started to get angry and said “okay fine. We’ll send your money back in a check” and basically hung up on me.

Make sure you read this before you sign up with Choice Home Warranty! If you expect replacement for your appliance... run away from this company! For me, the issue was my microwave. THE POLICY STATES: "BUILT-IN MICROWAVE - COVERED: All components and parts." "We have the sole right to determine whether a covered system or appliance will be repaired or replaced. We are responsible for installing replacement equipment of similar features, capacity, and efficiency, but not for matching dimensions, brand or color. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or appliance." LAW SUIT AGAINST CHOICE "And in 2019, the Arizona Attorney General's Office filed a consumer fraud lawsuit against Choice Home Warranty, claiming the company "... provided a 'service contract' riddled with exclusions, denied claims for spurious reasons and paid consumers a fraction of the cost of repair or replacement, if anything."Jul 14, 2021." They refused to replace my microwave that had an original cost of $619 but offered me a + or -$150 gift card at Lowes then bumped it up after many arguments to a $249 check. We were told that they did not pay for installation of a new microwave no matter what! Here is their email to us! "Great News! We have received the diagnosis on your claim. We have determined, the best long-term solution is to replace your Microwave. In lieu of replacement, we are offering you funds in the form of Lowe's eGift Cards based on your current system's features and capacity, to select the system of your choice." Please click the link below to start the process of replacing your Microwave. I cannot show you the actual original offer because we accepted the $249 settlement to be applied as a deposit for our Best Buy purchase of a new unit. We, on top of the $559 equivalent unit (based on a GE recommendation) we will have to pay for installation. ISN'T THIS GREAT NEWS? Sent from the all new AOL app for Android

They are not bad,.. they will send person out for repair, but they will never replace your faulty item. Have like 8-10 yr old Samsung dyer that broke 7+ times in 2 year period. Had to pay $60 per visit . and fix never last more than 3 months. A few fixes only lasted 1 day. They still will not replace, so have to pay $60 every time fix lasts longer than 30 days. After7+ fixes I'm feed up with repairs.

This time around I have been very happy with the selection of the contractor CHW chose and the work of Rooter plumbing on my toilets. Chris was very professional and followed through. They are working properly

One star is far too many! Do yourself a favor, TAKE YOUR BUSINESS ELSEWHERE. Total and complete rip off unless you believe replacing your current appliances at 60% of cost out of pocket is a good investment! Short story: $495 warranty + $75 tech visit - $240 Lowes credit + $650 replacement microwave = $980 out of pocket while under warranty on a microwave that is less than three years old. Long story: When we tried to file a claim on our microwave (new construction home) only to be told it would be days before someone came out and there would be a $75 fee. When the tech came out we were told someone would contact us in a few more days about our options. Choice Home Warranty notified us that they would not repair or replace the $650 unit, but would give us a whopping $240 gift card to Lowes. That is AFTER we escalated things, which required us to wait a week for a teleconference... The silver lining is that we had a relatively minor claim, I cannot imagine what kind of train wreck it would have been if we dared to have a major claim.

Its a great home warranty company. I have been with CHW for over 5 years. I have experience good and bad situations. I do feel that they have improved on the quality of Techs they use.

Our last experience was a little disappointing because the appliance had to be replaced and their compensation wasn’t enough. It wasn’t even half the cost. It was for the AC and the unit they sent didn’t work and I paid the difference to get another one.

CHW denied my claim to have my refrigerator repaired. Their contract says they'll cover anything purchased with a home so long as it works when the contract is purchased. My refrigerator broke a little over 37 days into the contract. For my refrigerator they said the device is covered under manufacturer warranty, fine, I called the manufacturer, this device is not covered. CHW says "it should be covered and that means someone was already paid for repairs, they're not obligated to pay for more repairs, their technician determined it didn't work so it's a manufacturer defect they don't have to pay, THE PREVIOUS OWNER SHOULD HAVE DONE THE RIGHT THING AND BOUGHT ME A NEW FRIDGE." They deny it on the same canned response, do not return my voice mails, miss appointments, will not put their actual excuses in writing, and then have the nerve to tell me that someone else SHOULD have paid for the fridge so I'll have to repair/replace it myself. I have begun the arbitration process, but I'm sure they have some way to get out of that too. Meanwhile my family has been going to the store every day to get fresh food we cannot store. They quote exceptions in their contract, basically we'll cover everything, except in all cases where our technician determines we don't have to. They don't stand by their end of the contract, otherwise they wouldn't have forgotten about the 1st three clauses. Maybe they'll pay you out a small pittance of the cost? We will see what I get but not holding my breath, definitely not interested in renewing.

I not very happy with the way my claim is being handled. The technician was very polite about my claim, he said that choice had ordered the wrong hot water tank and he would try to get ahold of choice to get the right tank, this after waiting 2 weeks to replace my hot water tank. This was Thursday and still haven't heard if they will back Saturday. This after Choice said I had to pay an additional $450 ever tho the policy said it covered the tank and parts. Choice said the contractor was charging this. As of right now I would not recommend Choice Home Warranty.

The person who dealt with me (one Ms Kyle) appears to be very knowledgeable about CHW and various offers it has for new comers. She could convince me to buy a big contract.

This company is a TOTAL SCAM. They are happy to sell you a promise-filled policy, but then fraudulently create false documentation as to the reason for your home system's failure so that CHW can simply say "claim denied, case closed". The customer service department at CHW is a joke. If and when you actually do get through to someone, you are continually passed from one person to another with no one doing anything helpful or constructive in the resolution of the issue. A quick online search for complaints against CHW are easily found. Don't just take my word, read up on this company for yourself. SAVE YOUR MONEY. WALK AWAY NOW!!

Every claim becomes a long drawn out big deal Your company like a typical lowlife insurance company has no problem collecting premiums, yet always disputes the claim payment After two experiences with claims they have ended in an appeals process. Becomes months at best to have a repair or replacement. Do not know what government officials and media mob big tech like crooked Google search your company paid to receive such a high rating? It is not accurate. I will not remain a customer, nor will I recommend CHW to others. I prepaid 3 years in advance as a preferred customer. After 9 months I will be requesting a prorated return of my funds and will seek the assistance of my previous home warranty company.

The Technician was honest. The company got back to the Technician almost immediately. The determination was fair and accurate. All in all a pleasurable experience.

If I could give them zero stars I would. I have been a customer of theirs for 15 months now, this was my first claim, and here's how it went: I submitted a claim for a problem with my pool pump on 11/10/21 and Choice Warranty sent back a name of a local pool company and asked me to schedule them to come out. So I scheduled the appointment, the pool company comes out, makes the repair and sends me an invoice. I called in yesterday to find out what to do next and they tell me that I cannot submit the invoice. They said they were only providing me with a contact of a local company but didn't mean for me to ask them to do the work. I ask to be escalated to management because this was a service I was paying for and their manager was condescending, snippy and unapologetic so I had them cancel my account. THE worst customer service for one, but if they aren't even going to honor the warranty I was paying for??? RUN! Find a legit company, not these guys

The online claim submission process doesn't always have a description of the problem. However, calling and speaking with a customer service representative usually gets things cleared up.

I'm still waiting for replacement washer, the process is long. Wish it was faster. Everything through email, waiting and more waiting. Once I get replacement I may be a little happier and can tell you from start to finish how long it took.