Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

star star star star_border star_border

eric grimes

They seemed to have the best plan ratings but have had many issues with them getting technicians to cover in very populous Southern Maine. Took me over a month for them to send a different tech when the one I originally had never returned after many appointments set up. Be aware, if they opt to replace your appliance, which happens more often than not, we get a prorated very low payout that is only good at Lowes.

4 years ago Edited January 22, 2026

star star star star star

Tom Martineau Tallahassee, FL

All of the technicians I ever had come to my home were courteous, skilled and competent professionals. I believe your approach to offering warranty services provides sustainable peace of mind.

4 years ago Edited January 10, 2024

star star star star_border star_border

Kevin Carmel, NY

They were prompt and dispatched a service technician quickly only to find in their opinion that out AC unit was NOT COVERED as it wasn’t faulty due to “normal wear &tear”. AC compressors due malfunction over time and is “normal” Like most Insurance company’s their primary function seems to collect premiums and not to pay a claim, that’s their business and really don’t care about their customers.I recently did recommend Choice Warranty to a few people and I now will have to advise them not to use them

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 19th, 2022

star star star_border star_border star_border

Barbara Brastoff Twinsburg, OH

What I like is the ease of filing a claim online and receiving back an email shortly acknowledging your claim and assigning a claim number. Shortly thereafter, a company sends another email setting up the service call. Easy and quick. What I don't like is that they seem to pick and choose what they will and will not cover. I've had it! Once my policy expires, I will NOT renew. Last year, they sent some so called "plumbers" who said they would have to cut out my ceiling to find a leak. After paying for the service fee and being told to watch it awhile and have them come back for no further service fee, they wanted to charge me again. Hired a different plumber who came and diagnosed in 2 minutes flat that the problem was the toilet needed to be resealed. Paid the service fee to the first vendor for nothing! This time, air conditioning not working. According to the heating/cooling person they sent, the transformer is blown all caused by a "short" in the wiring within the unit. Choice denied my claim because they said the short was within the walls of my home and they do not cover that. The co. that came out said NO, not in the walls, but within the unit. I appealed the claim and they still turned it down saying a short "usually" comes from within the walls, to it wouldn't be covered and even if I pd out of pocket for the wire trace, they wouldn't cover the transmitter because a "short" caused it. They say a broken wire is not a normal part that goes bad from wear and tear. REALLY????? Once again, I had to pay the company the service fee to come out for nothing! I've had a couple of small claims in the past for my garage dr. not opening and they did cover them. Apparently, they do not have a problem covering a $35 part after paying the service fee and the the price of the policy. I checked the plumbing company and the Heating/Cooling Company and neither were accredited with the BBB. I have to say the guys they sent to fix the garage dr were very good. Choice is better than the prior company I had in terms of communication, but I have reached the conclusion that these policies are NOT worth it. Not when they are charging you for the policy and for service charges with no repairs. Once this expires, I am DONE with them!!!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

star star star_border star_border star_border

Ship-Keets Woodstock, GA

Our experience so far with Choice has been mixed but over all not great. We had an appliance go out a month ago, and even though we had the top tier warranty and it was sold to us as "covering appliances" - that is not quote the truth. Our appliance could not be fixed and has a safety issue, so it can not be used. Choice will only off a SMALL fraction (approximately 7%) of what it will cost us to replace the appliance. We are still waiting on the check from Choice for that 7%, so not 100% sure yet they will do anything at all, but my understanding in purchasing the warranty was they would repair or replace. They are doing neither. We also had a hot water heater break earlier this year - and came completely out of pocket for it since the first appointment with choice was a week out and we had water spraying in our house. When we called Choice to see if we could get someone faster as it was an urgent situation - they informed us they can not do anything for emergency or urgent situations. Seems a bit scampish to sell a warranty for an item that when it breaks it is by nature an emergency, but do not offer emergency service. That guarantees they will not have to pay at all to fix a hot water heater that bursts!!! We had to pay the repair and replacement 100% out of pocket. We have had to use choice for 2 other issue besides the ones above. One was seamless and great - the other ended good, but not before we went through a week of hassles and one really really bacd contractors first.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

star star star star_border star_border

Christine Van Drunen Saint John, IN

I can’t rate this because I have not heard from Choice Home Warranty in regards to my claim. I must say when I initially called regarding a claim they did respond the next day with a claim number and someone did come out that evening to evaluate the problem, but that’s as far as it went. He said he had to wait to see what they wanted him to do….repair or replace……and I wait.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

star star star star star_border

James Freeman Godley, TX

I had problems with my AC it was fixed in a timely manner. But I had my clothes dryer go out and they just wanted to send me 350.00 dollars in credit cards for HomrDepo. The dryer I had cost me 1200.00 dollars where are you going to find a clothes dryer for that amount. I have mixed emotions about them.

4 years ago

star star star star star

L S San Mateo, CA

The Tennant told me the technician was outstanding. In fact he has a summer home and wanted to know the insurance I use so he can also use it. So I recommended Choice Warranty to him.

4 years ago

star star star star star

James L Wilgus Huntsville, AL

The knowledge and level of professionalism exemplified by your representative. We recently moved which necessitated purchase of our warranty. e have been customers for 8 years.

4 years ago

star star star star star

Jerry Tonioli O'Fallon, MO

CHW is a must have for all homeowners. Had an issue with my refrigerator. We filed a claim and the process went smoothly and the repair made quickly. Great value and peace of mind.

4 years ago

star star star star star_border

Nissa Knight-west Chesnee, SC

the people on the phone were very nice salesman . They did offer some very good deals and took time to ask the manager if there was anything further they could do to get a better deal. However I’m have asked for my warranty to be emailed nothing yet but they were able to send me this review page .

4 years ago

star star star star star

Steven Bass Benton, AR

Called and made a claim on the Salt Cell for my pool. They booked an appointment that day. He came by on Monday. Choice Warranty approved it on Monday and the equipment is being installed on Wednesday! Not that’s service!!

4 years ago

star star star star star

Jeff Webb Myrtle Beach, SC

I submitted my claim online on a Friday night and Saturday morning I had a AC repair company’s name and an appointment set up for Monday morning. Repair was done fast and I only paid my co pay

4 years ago

star star star star star_border

Edward Ogden North Canton, OH

The First contact for information on a covered item was not accurate.,, I was told it was covered...it cost me the $45 service fee when I wouldn't have made the claim had I known. Follow up call with customer service was very good and resolved my concern by returning the $45 as a credit to my account.

4 years ago

star star star star_border star_border

Jack Suleski Erie, PA

I've had good and not so good experiences with Choice services. I've had "plumbers" that appered to be handymen with little knowledge and only sparse collections of tools and apparently little experience with what they were doing. Other services were by qualified people with both knowledge and experience to handle the situation and make the necessary repairs.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 9th, 2022

star star star star star

Keith Holliman Edmond, OK

I have actually used my home warranty more than I thought I would. It has actually been a lifesaver!! Appointments are scheduled timely and you get the problem resolved. It is really more than I expected...

4 years ago

star star star star star

Elliana Young

I haven’t had any issues with their service. Reliable and dependable. The contractors sometimes are a hit or miss but a quick call to Choice and they will solve any issues.

4 years ago Edited June 21, 2024

star star star star star

Robert e mabry Indianapolis, IN

The Plumbers you sent were exc lent. The very best technicians you have ever sent. Very Professional and personally courteous. Would recommend highly. Solved problem and will come back iwhen parts are obtained to complete

4 years ago

star star star star star_border

Jerry R Moore Murrells Inlet, SC

Quick to respond, but doesn't always cover what you would expect. Have had to use several times, unfortunately, with mixed results. Forget their replacing an appliance, doesn't happen, but they will pay part. Just renewed for 3 more years because it is still better than no coverage at all.

4 years ago

star star star_border star_border star_border

M M Albuquerque, NM

So far, a work order for a scheduled service was not sent by Choice despite multiple reminders of my appointment. I waited a half-day for someone to come but the company had no idea I was expecting them until I called. The appointment had to be rescheduled for the following week. The day the technician came (yesterday), the technician stated it took so long to get an approval from Choice Home Warranty to make the repair that he could not wait any longer or come back the same day to do the repair. I had to schedule ANOTHER appointment for a week out for the repair to be done. Not a good start with Choice. So far, lots of lost time and a negative impact on my work schedule..

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

star star star star star

Henry TX

4 years ago

star star star_border star_border star_border

bknowles Boise, ID

I started claim # 155522656. The technician came to house, worked on my washer then sent the information to Choice home Warranty. I then received an email on 4/30/2022 that the washer was going to be replaced. There was an option to start the replacement process and I selected this, I received notification that I had already completed this process. I then received an email stating i would be receiving an email gift card for Lowes. I never received that email. I am currently without a washer and now I have to wait until May 12th to talk to someone and that is only for 15 minutes. I am definitely not a happy camper at this moment.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

star star star star star

Lenora Thomas Virginia Beach, VA

The service I've received from Choice Home Warranty has been great. The 2 or 3 times I had a break down on my appliances they have sent the best teams to handle it. Wonderful!!

4 years ago

star star star star star

Tina Meyer Hickory, NC

Once I placed the service claim, my tech was in touch very shortly. The team was efficient, timely on arrival, productive and corrected the problem. Very professional, personable, and friendly. Highly recommend.

4 years ago

star star star star star

Angela Guzman Dallas, GA

I am very satisfied with Choice Home Warranty. Scheduling service through their website was really easy and they send quality, professional, service providers to fix the problem.

4 years ago

star star star star star

John Brooks Ashland, KY

Representative really knew the product, coverages, costs, and plans available as well as terms of choice and cost in multiple scenarios. This employee knew his product from A to Z.

4 years ago

star star star star star

Meg Marlton, NJ

They’ve been quick to respond and when I requested a specific repair company they’re contracted with, there was no hesitation. The company was already dispatched and familiar with my home and units.

4 years ago

star star star star star_border

Home Ellijay, GA

Positive however appointment procedure should involve company and providers as our provider was not aware of our first appointment. He communicated to me in a positive attitude and is working to resolve the issue on my stove as it needs a part.

4 years ago

star star star star star_border

Barbara Abbott Centre Hall, PA

They responded the same day to my problem, setting up a technician to address the problem within a week. That works well for me this time as I have the water problem shut off and I just had surgery yesterday, so this gives me a bit of time to recover before addressing the issue.

4 years ago

star star star star star

Alton Latimer Elizabethtown, KY

Assistance with our latest claim was perfect. The claim reimbursement process saved us time and was easy to complete. The ability to choose a well-known, local technician made the process much easier.

4 years ago

star star star star_border star_border

Big Tone Tony Indianapolis, IN

You guys phone presentation as answering the calls are good but as far as you contacting the technicians not so good I am still trying to get my Gas fix because you guys do not contact the technicians when it’s time to fix it I don’t know what’s going on I really have no reasons for you. I’m having to pay I’m having to pay another deduction which is $85 in already paid it for the same thing no one told me that it was 30 days expire I paid the second in my gas is still not on and I still have a gas leak fixed it and then ask me for review

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

star star star star star

John Dittmer Lorton, VA

You resolved the issue very quickly and without forcing me to make dozens of calls unlike my last service with American Home Warranty which made me switch over to Choice. Thank you!

4 years ago

star star star star_border star_border

Zeferino Vega Midland, TX

The best was the kick service. My services have all been good until now. My electrical issue I had this week got me upset on my out let wich is part of my home structure went bad ,just because it was on the out side wall ,and it cause some of the problem inside the house. It was upsetting that have of my problems wasn't solve.how can u cover the house but not the exterior . The electrical wires work both the inside and out side.you can't separated the power source.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 4th, 2022

star star star star_border star_border

Patricia Kopec Belleview, FL

Most time's I get things fixed properly and quickly. Unfortunately this last repair for my water heater has taken almost a month with the first repair company telling me what the problem was then CHW changed the company. After 3 more company's coming and the last an electrician and paying another fee, he told me the first company was right and I need a plumber again. Not sure if maybe I should look into another company..

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

star star star star star

Michelle Bailey Kansas City, MO

This is my first time utilizing my home warranty, and everything so far has gone very quickly and smoothly. From my initial phone call to the visit by the technician everything went great.

4 years ago

star star star_border star_border star_border

Kenji Grahame Lena, IL

I appreciate having a warranty on the house to assist with covering costs, but a warranty usually has some fully replaced costs, or at least an option to fully replace. Our dishwasher broke on the first week that we moved into the house and after a week of waiting for their technician to survey the damage I got an email the day before saying their technician canceled the appointment. We waited another full week for Choice to find a different technician and they couldn't so we called our own and chose the reimbursement path. When our technician told us a replacement was necessary Choice said they will only cover a wholesale cost for the dishwasher. What normal homeowner can get a dishwasher at wholesale cost? If I had the option to pick a "full warranty" to cover the dishwasher I would have, but no one explained the differences in plans to me so I picked the basic warranty plan.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

star star star star_border star_border

Jim Queens, NY

My experience with CHW has been good AND disappointing. The majority of claims have been handled appropriately. My last complaint stems from a refrigerator that was not working and after WEEKS and multiple unsuccessful attempts to repair it, CHW refused to replace the unit. They argued that they needed to try yet again. Frustrated and grossly inconvenienced, I told them to just give me the money they would spend to repair it. I used the money to personally buy another. That experience showed how insensitive and uncompassionate customer service reps and management could be.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

star star star star star_border

James Nottle Seffner, FL

My door seal on my refrigerator is coming loose, and I called Choice Home Warranty, who is my home insurer, & they immediately set me up with a Sears Tech to come look at my unit! He will arrive in a few days, & I am sure he will replace the door seal!

4 years ago

star star star_border star_border star_border

Malik Reza Omaha, NE

This is a crook company This is a crook company. They convinced me for accepting contract bay saying that they would do annual check for HVAC system. After signing contract they retracted. On 17th April 2022, I created a claim by phone to fix my heating system. In the morning when I called again to make sure, I was told that a tech has been assigned will come tomorrow. The company claim same day service and in cold time I had to keep my heating system off and the company offer me Tech for next day. I have 8 month old a toddler but they didn't buzz. The tech itself was a crook and asked $100 extra if I want it same day, seriously? They promise sky, but clip your feathers after you give in.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

star star star star star

Karen Mothershed Little Rock, AR

The rating that I am giving is based on my initial contact with the company. Each of the representatives I spoke with was very personable and professional. I chose this company based on reviews that I read.

4 years ago

star star star star star_border

Dale Marquardt Phoenix, AZ

We've been with CHW for almost five years now. When we've had an issue they've always been quick to respond with a service technician. The techs have been the best - very knowledgeable in their field and able to accurately diagnose the issue and provide a solution. We plan to be with CHW for many years into the future.

4 years ago

star star star star star_border

Jay Ulibarri Goodyear, AZ

We’ve had Choice Warranty for over a year. Choice has helped us with our A/C and dishwasher. I would have given Choice a five if they would have replaced our 10 year old dishwasher. Instead they put about $600 in parts to repair it and now it’s leaking again.

4 years ago

star star star star star_border

Edward Woodward Jr Richardson, TX

This was my first claim with CHW. I was contacted by the technician within a few minutes of initiating my claim. We scheduled the repair action two days after. The technician showed an hour before the scheduled time. The work was completed satisfactory.

4 years ago

star star star star star_border

Bonnie Phoenix, AZ

Response time was very fast. Technician was capable and honest and very informative. I would give 5 stars, but being unable to call my own technician is a drawback. I have years of experience with repair and install companies, and now I have to start all over with new companies that I'm not familiar with.

4 years ago

star star star star_border star_border

Kenneth Wehrle Frisco, TX

Although they answer your request for service quickly it may be 2-3 days before a repairman will come. After four service calls for the same problem on my refridgerator and four service fees (you pay a service fee even though it is the same problem that wasn’t fixed) it was determined that it needed to be replaced. They didn’t replace it they offered me a monetary stipend toward a new one that was nowhere near what it cost me to replace it. Read the contract carefully, it is worded in their favor when it comes to replacement.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 3rd, 2022

star star star star star_border

Margarita Monjaras Dallas, TX

The customer service representative was very helpful. She answered all my questions related to my contract renewal. She also helped me file a claim to have some plumbing issues fixed. She explained the whole process, now I'm waiting for the technician to contact me.

4 years ago

star star star star_border star_border

Michelle Gill

When I file claims, they respond quickly but my issue doesn't always get resolved quickly. The AC repair was usually out within 1 to 3 days but when the oven broke, it took weeks to get a technician. Then the technician couldn't fix it and they only offered me a measly $300 in Lowe's gift cards to replace it. A comparable range was over $900. So after I pay every month and with the house calls, I ended up spending more than if I didn't have this at all.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 13th, 2022

star star star star star

Linda Fields Gilbert, AZ

Today was second time I have used my warranty since obtaining it and I am impressed at the quick turn around from putting in my claim to the service. Both contractors that came to my house were very nice and efficient.

4 years ago

star star star star_border star_border

Debbie Safchuck Havre de Grace, MD

It took 3 phone calls and an online claim before I could get ahold thru to claims. When I did I couldn't speak to anyone, it was automated. The 4th call, I finally spoke to a supervisor. My appt was a wk out. This is not what I had signed up for. The plumber that came out to replace the disposal was wonderful. That is the reason for the 3 stars, or I probably would have given it 1 star

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 13th, 2022

star star star_border star_border star_border

Kenn Dilbert Stony Brook, NY

The company has been reasonable in the past, lots exclusions, but still cover some important repairs. The main complaint is recent renewal, they charged extra sales tax, but without telling me until the last minute. They used to factored all into one single price before. Now compared to last time I renewed, the total costs raised more than 30%. Had I known this earlier, I'd go shopping around first. I'd appreciate if they told me upfront there's such increase - due to pandemic, inflation, lots things become more expensive. I hate it when being told one thing and ending up something very different - no respect for the customer.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Apr. 13th, 2022

Choice Home Warranty Reviews