Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Wayne James Las Vegas, NV

Fixed my HEATING SYSTEM asap AB&E was a wonderful company to work with and Rich went overboard to help us.

4 years ago

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Jackie Barefield Hitchcock, TX

T hey respond quickly to my needs and are quick to address my issues and make repairs or replacements.

4 years ago

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J Garlington Orange Park, FL

Fantastic AC/ Heat expert...Love my AC took care of business and corrected my problem quickly and with courtesy.

4 years ago

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JESUS REYES San Luis, AZ

Great customer service, service is prompt and response is quick and technician very courteous and professional.

4 years ago

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Art Georgetown, TX

Great rates as well as excellent choice of providers. All top rated from my perspective and experiences so far.

4 years ago

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Debi Adams Lynchburg, VA

When serviceman finally came, everything was fine. Took over a week to even schedule a service call. Now my dryer has died and I will have to wait a week for a repairman.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Helene Lonick Mesquite, NV

Never had problem with a different company even though the item I called about was 20+ years old and I had no idea what maintenance had been done. I believe that you are using this as an excuse to not effect a repair/replacement.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Verified Customer

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Carrington Smith Fort Washington, MD

Other than the obvious, you all treat your customers like human beings. The service techs are high quality.

4 years ago

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Alan Stumpf Marshall, TX

The Acme Airconditioning & Heating people really worked hard to fix our heater. They found 3 things that needed fixing

4 years ago

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Charlie Brown Denver, CO

I contested a decision by CHW and was assigned a case manager who never returned my calls and did not respond to my emails. I will never recommend them and the case manager should be fired. They promise immediate service response but it is all lies. They should hang their heads in shame. all lies

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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SHOUMING ZHANG Katy, TX

My electric exhaust at kitchen had leaks, but rejected to repair by the service rep who told me Choice only covers exhaust located at bathroom. I checked all Choice contracts that never mentioned any location where Choice warranty didn't cover the exhaust.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

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Rosemary Dahri Cherry Hill, NJ

I have had several situations needing service on appliances. I called and received excellent service.

4 years ago

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Gwendolyn Gaines Charlotte, NC

Choice Home warranty are friendly and easy to work. They are always pleasant to you for what ever the reason is.

4 years ago

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Michelle And Dino Las Vegas, Nevada

We have tried a few other home warr5componies and have found Choice to be the overall best in all categories.

4 years ago Edited August 3, 2026

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Anonymous Decatur, GA

Just two weeks ago, I called for the best one and the plumber that they sent didn't really find the problem. The plumber that they send didn't do a good job and failed to identify the source of leaks

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Virginia San Antonio, TX

Choice home warranty has got good customer service. The people came out and did a great job. It has the best pricing.

4 years ago

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Gary Pensacola, FL

The value is the best. Customer service is responsive. The repair was approved right away to get the heat working.

4 years ago

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Gregory Casa Grande, AZ

We got prompt service. They did a good job. We had to use it because the garage door would not open.

4 years ago

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Constance Chicago, IL

When I used my warranty, they sent someone out immediately. They are among the top three warranty companies.

4 years ago

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Andrew North Charleston, SC

They're pretty good at what they do. Someone contacts me promptly and everything went well. They did everything they offered.

4 years ago

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Jimmy Jacksonville, FL

My air conditioning unit went out and they responded right away. It was easy to use and they were quick to respond.

4 years ago

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Ernest And Patricia Maryland Heights, MO

Used the warranty recently for the electrical and they responded quickly. I have needed multiple people to come for the same service.

4 years ago

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Theresa Clearwater, FL

Customer support is always quick to answer and get things taken care of. So far it has been wonderful.

4 years ago

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Kathleen Zellwood, FL

When my heat unit didn't work and everything was fine and quick. I have a very positive experience working with them.

4 years ago

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Verified Customer

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Fred Fort Lauderdale, FL

Very happy with the way things are handled. It is very organized. My ac was dealt with in a timely manner.

4 years ago

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richard w sager Pecatonica, IL

Very great sign up deal. So I did cancel the other home appliance. One claim was met with speed and professionalism.

4 years ago

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Haley N Charleston, SC

Such a scam. They say they will cover things, then they won't based on the smallest and most incorrect piece of information. All the consumer review pages rate them highly which is why I decided to go with them in the first place. There are fb groups out there that have REAL customers sharing the horror stories they have experienced with CHW.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Verified Customer

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Tom Tucson, AZ

Fast responding to my request. The customer support team is easy to work with and they are very helpful and friendly.

4 years ago

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Denise

They have Good service and good customer service. Their rates are fair, and they are very helpful in my time of need

4 years ago

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Patricia Johnson Bear, DE

After waiting 2 weeks or more for part to be delivered for our ice maker, 3 pairs of boxer shorts arrived. No ice maker part. But the shorts were clean not used. sent letter to my sales person with my concerns about CHW no response

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Ruth Tubb Virginia Beach, VA

We put a claim in 8 weeks ago and still don't have our stove repaired. Most of the problem is with the repair company but the warranty company has not been willing to help us resolve the issue.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Susan L Reed Finlayson Voorhees, NJ

Repairman very professional and completed the installation of my new garbage disposal in a timely manner!

4 years ago

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Pamela Mascio Aurora, OH

Takes too long to get service people out (3 months for AC). Contract excludes and limits a lot of things you would assume are covered. Email auto communication is awful - tells you appts are set up but they actually aren't and you sit home all day waiting and no one shows up

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 15th, 2021

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Verified Customer

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William Chatman

Rapid response to initial claim submission.

4 years ago Edited January 10, 2024

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Erica Rogers Newport News, VA

I feel as though the warranty is a scam and will do anything to deny claims. If a homeowner purchases the warranty it is because they trust their home matters are going to be taken care of. Not with CHOICE! This was the worst company ever. To include to deny a claim for a broken heating system in the middle of winter! How dare you!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Verified Customer

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Peter Mekheil Wheaton, IL

Very fast response, after one phone call the problem was fixed by a professional. No question asked.

4 years ago

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Mary fulmore Lake City, SC

They will use any reason not to fix your product. I'm telling everyone I know about my experience. I will be replacing it as soon as possible. I don't miss any payments, but you try not to fix or replace. Even the contractors that come out to repair, the first thing they say is that choice is not going to replace that.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Verified Customer

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ALMETA JOHNSON - 3524- - ( 40400 )‚ù§Ô∏è Apple IPad 2014 B/ Friday ( 6-S ) Columbia, SC

Because right now I've been waiting for 2 weeks now to have my bathroom faucet replaced and company B& J has not come back to complete the job they have my $60 few since November 22 but can't seem to get back to me with the already received faucet they order ( BAD BUSSINESS )

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Verified Customer

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Amit kumar Buffalo Grove, IL

Within one month of being first time home owner, furnace broke. I submitted claim and guy came same day to check

4 years ago

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Cheryl Cole Salisbury, MD

I filed a claim it was denied and I filed appeal . The person who was in charge of my appeal said the claim is still denied but she would see what she could do to possibly get a discounted price for the service. I have not heard from her

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 14th, 2021

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Verified Customer

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CYNTHIA CHEEKS Oxon Hill, MD

I liked that the Technician arrived on time, was masked up, did what he was supposed to do to get the job done, and gave good advice on the upkeep.

4 years ago Edited January 10, 2024

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Verified Customer

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Kadeidra Staton Forest Park, GA

The service that is provided by Choice Home was effective and essential to the needs of protecting my home.

4 years ago

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Camila Hellebuyck Atlanta, GA

Misleading information from claim specialist. I was told everything in my claim will be covered if I followed instructions from claim department but was told a portion was not going to be covered and I was going to have to pay out of pocket. I was sent to to a very rude claim manager that was not able to help solve the issue either

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 10th, 2021

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Verified Customer

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Kevin Vincent New Orleans, LA

They are very professional and proficient with customer service. Never had a problem since I joined

4 years ago

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Ramon Najera San Marcos, TX

They have improved their processes and communication for better performance despite shortages of manpower

4 years ago

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Guy and Shirley Wells Smyrna, GA

We used Choice warranty to fix a plumbing problem and they did a good job. They scheduled an appointment right away.

4 years ago

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John Manson Ellenton, FL

Great and timely service I am very pleased with the service and the staff at the customer service desk

4 years ago

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Janice Nishimura Kahului, HI

Unable to find a repair tech for our central air conditioner for weeks. When they did, they denied to claim due to rust. Rust? I live in Hawaii, everything rusts! So they obviously won't be able to repair anything else I have.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 24th, 2021

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Verified Customer

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Patti J Casias Houston, TX

Each time we've needed service, they've been quick to find a company to do the work and set an appointment.

4 years ago Edited January 10, 2024

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Edith Brink Carpentersville, IL

Would have rated 5 but technician did not have the higher horse power of disposal so I accepted what he had but is very loud !

4 years ago

Choice Home Warranty Reviews