Choice Home Warranty Reviews
9.3
Overall Score
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Stephanie D Midland, TX
This is THE WORST Home Warranty I have ever worked with. Home Warranties are usually difficuly. I have had 5 houses and 5 different warranties. I know that it takes time and patience when using a warranty company. It was 116 degrees in Texas the 3 weeks I was waiting on an AC repair via Choice Home Warranty. I used their contractor who came out in an unmarked car, NOT VAN, so he obviously couldn't bring appropriate tools. That guy "fixed" something to the tune of $500 to the warranty company, but our house was still 80 degrees inside at night. So, I called them out again. Another 4-5 days with a no show crackhead in a broken down car to repair my AC. I did not feel safe. He came and said, " Oh, you need xyz part, I can't fix that". Now, another 4-5 days waiting on a new repair man from Choice. HE was actually a reputable person. He knew the problem instantly and filed the claim with the company so they could pay for the repairs. We waited. They denied the claim and refused to pay. I spent 3 weeks playing by their rules, with no AC, for them to not fix the Air Conditioner. The repairman was LIVID. HE said he will NEVER work for them again. They never pay and if they do, it takes weeks. DO NOT GET CHOICE HOME WARRANTY
2 years ago
Review Source
Kelly Beatson Orange Beach, AL
My first two claims on the fridge and air conditioner were excellent…
But for some reason the toilet is taking a long time… could be be cause of lack of workers, so I’m not sure if it’s the companies fault
I was very happy with the first two workers
2 years ago
Karl T Ashburn, VA
Plumbing emergency resulted in a claim being opened, 36 hours later, they had not even attempted to locate a single plumber... but they had encouraged us to "call our own" and get reimbursed. Reimbursement approval is supposed to be "prioritized" yet, when their claim site refuses to work unless you make up values for their forms, and you can't get anyone on the phone to help you, you end up wasting the better half of a work day on the phone with them.
Bottom line, they do everything they can, NOT to help you, including ignoring your questions, rambling about unrelated topics, or just plain talking over you.
2 years ago
Judy Oviedo, FL
Usually assigned to service provider fairly quickly. However, seems no one ever keeps parts so they have to be ordered. This time took a week to get parts and then for rep to come and do the repairs. If this was a/c or refrigerator waiting on parts this would be totally unacceptable.
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jun. 30th, 2022
Clair Sims Orlando, FL
Okay you asked for this I think you stink I wouldn't recommend you to anyone I'm still waiting to get my air conditioner fixed which you've already denied which is a bunch of BS and you got your money every mom you get your money you might say that I'm not a happy person with you right now haven't been I don't know why I'm still with you you do need to fix my air conditioner I talked to the guy that came out to fix it and you lied he said nothing about it being somebody did something to it it's a simple fixed I've called and called and called and I'm supposed to be hearing from a supervisor which I haven't heard and you stink you are rotten people no I'm not going to say that
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 30th, 2022
Review Source
S L Clerkley Fort Worth, TX
I haven't used Choice Home Warranty yet. I just enrolled today. The agent was very cordial and informative. He answered all my questions and the price was right.
2 years ago
Review Source
Doug ward Westminster, CO
The phone system to talk to a live person is ugly 2 different times I've set on hold for 40 minutes or longer.
I'm still waiting for Choice to call me back on my claim approval.
I'm looking at other home warranty companies. I'm tired od being taken advantage of.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jun. 30th, 2022
Review Source
Pam C Suwanee, GA
A/C issue during June is the worst time. Took a minute to get a tech scheduled but he solved the problem first time out. Prior warranty company couldn’t get that done.
2 years ago
Review Source
Sharon Yakubu Charlotte, NC
I have enjoyed my years of warranty service. Choice has been responsive and efficient in handling any issues that arose with service providers. I think it is a great value.
2 years ago
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Diana (Hastings) Hayslip Dayton, OH
I requested information online via email, and the moment I did, I received a phone call form a Company representing Choice. The caller was Roger A. He was kind and cordial, however, when I ask for time to think about it, or for him to send his offer via email, he hesitated. He did then send an email. I had agreed to the original offer and gave my banking information. My problem then started with the high-pressure sales technique used to pursue a "better package" just a little more cost. I lost trust then but continued to listen. When I tried to stop the sales script and redirect the conversation back to a simple transaction, I was talked over and wasn't listened to. Mr. A simply would not quit talking for me to discuss my wishes.
A suggestion for your sales, Keep it simple. Make an offer and stop. This provides trust and evokes confidence with the company you're making a purchase through. I don't think any person likes to be overwhelmed and pressured by a better offer than the one they agreed to. Accept the sales, don't beg for more if I have already agreed. No one likes to be pressured and barraged by confusing jargon.
At the end of our conversation, I was so frustrated that I requested Mr. A not to process the original sale. He then promptly hung up on me. I checked my bank account and there was already a deduction for the sale posted to my account. Now I am tasked with a moral question. Do I stay true to my ethical principles, and call the bank to cancel the draft? Or do I let it stand and receive the original thing I agreed to? If I let it stand, will I always question the services provided? Will I ever trust this organization again? Probably not. So, I might as well call the bank.
Great, now I have another to do on my list today!!!! Thanks, but no thanks Choice Home Warranty!!!
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Jun. 30th, 2022
Review Source
Gary Hayes Magnolia, TX
So far CHW has been very responsive to calls about equpment. Although no claims have been paid thus far the knowledge that i can get an expert oponion has been helpful.
2 years ago
Toni Falco Phoenix, AZ
My experience with Choice has been disappointing! Their policy to do “Buy-Outs” with dollar amounts that are very low and not up to today’s cost of items. There is always an excuse on appliances even if they were fixable but inconvenient to Choice.
The technician who serviced the call was great - very professional and thorough- neat and clean.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 30th, 2022
Review Source
Octavius Dotson Newburgh, IN
I have never experienced anything like this in my life. I honestly feel like I’ve been getting robbed each month and I really regret switching home warranty companies and even considering Choice. I’m a 80% disabled Veteran (USN). I’m a honest person with integrity and morals. I pay my bills on time, and always hold up my end of the bargain. I don’t ask much from a company other than to do what you advertise and say in your contract your gonna do. It is the end of June and I’ve yet to swim in my pool and I’ve had a claim since 4/28. I’ve dealt with two pool company owners since filing my claim and BOTH told me in phone calls and texts that your company was trying extremely hard to find me at fault and deny my claim. Why is that?! The first company you sent to me, the owner Michelle warned me that you were gonna deny my claim. She said all her contracts with American Home Shield were approved no problem, but for some reason the Choice people were extremely shady. You fired her and left it up to me to find someone. I now have wasted a month trying to get my pool fixed. I find a inexpensive company(three times cheaper than the last), and you approved my motor, but not my chlorinater. I still haven’t received the check from that. After weeks of trying to get the pool clear and build up of sand, I call the company owner Lucas back and he tells me my laterals are broke in my sand filter (which under contract is covered) , I then contacted Choice. After not being able to find a technician I’m given the same reimbursement option and I reach out to the last company who installed my motor. As soon as his diagnosis started he told me that one, they only communicated through text and that two “they are gonna try to make it seem like you’ve done something wrong”. I now have the only two pool company owners that I’ve used with Choice , Michelle and Lucas,( and Choice you know that’s the first name of both
owners.) telling me that your company is in the business of trying to place blame on home owners, instead of holding your end of the contract on claims that should be approved. I’m definitely speaking to my lawyer.
2 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jun. 30th, 2022
Review Source
C Evans Bend, OR
I would not recommend choice. They made decisions about my claim that made no sense whatsoever. They decided to offer me a payoff via email with no explanation or reason. The microwave in my home retails for $1,399 yet they offered me $400. They gave me no information as to whether it could be repaired for less. They basically attempted to do everything possible to be involved any further with the process after the technician diagnosed the problem. Even after diagnosis, they were not sure if the appliance was repairable. My first point of contact was T. Humes-Campbell, she was basically a robot with no knowledge or time. I then contacted V. James, who was assigned as my case manager. She was very helpful and informative, but unable to have anything or anyone provide further assistance.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 30th, 2022
Review Source
Danielle Lancia Phoenix, AZ
The salesman acted like it was the greatest product but left out a lot of details. My microwave needs replaced. It’s a $65 up front fee, then $125 installation fee that’s NOT covered and then want to give me $250 to lowes when it’s a $550 microwave so I can’t even shop around for the best deal. I’m extremely unhappy with Choice. I will go back to my previous warranty company after this year.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 30th, 2022
Review Source
M. H. Chesapeake, VA
I had the option to choose the reimbursement process for my A/C repair which came in handy because the Temperature was in the 90s. The reimbursement process was flawless!
2 years ago
Review Source
Chriss Laurel, MD
ZERO Stars. The company is a big scam. THEY WILL SCREW YOU! They have small print that provides them exclusions from them actually covering the cost for many repairs. Example: your AC evaporator core leaks. They will cover the cost of replacing it, but everything else in your AC needs to be upgraded (upgrades are not included) in order to maintain compatibility with the new part. That will cost you $thousands$ out of your own pocket. Not to mention recurring $85 fee every time they have to send someone to the house, EVEN for recurring visits to fix the same problem they didn't fix the first time. ABSOLUTELY A SCAM COMPANY. I don't recommend them to even my worst enemy (if I had any)...actually they are my worst enemy!
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 29th, 2022
Review Source
Melissa Mercado San Antonio, TX
The technician was great. The policy does not cover diddly squat! I recommend Jesse with Capital Cooling; he is both knowledgeable and professional. Choice Home Warranty, doesn't cover the cost of real repair work...rather they are just dispatching service technician to the house. The policy does not cover any real AC issues. My recommendation would be to hire an AC company to do yearly maintenance....pour vinegar down that drain pipe and/or water with pressure to avoid a sludge buildup and change your filter once a month.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 29th, 2022
Review Source
Shanon Allen Rowlett, TX
Choice is a good warranty company. It gives tge homeowner piece of mind that big repairs are covered. The only downside is that the company can be a bit stingy in approving some repairs.
2 years ago
Dennis S. Round Rock, TX
Real fast talkers, try to confuse and they lied about what is covered, Sam S on 6/17/2022 and also told me that I had to sign up before I could receive a copy of my plan. Then when I talked to some one honest next day 6/18/2022 {won't name do not want trouble for him) coverages were different but as printed in plan e-mail. Then Cancellation Manager, Julio another fast talker. told me that any required AC modifications were just a simple little piece that changed whole system to now run on R410a instead of my R22. those Government modifications were nothing to woory about. I said that wasn't right and after about 10 times, he took no for an answer and was then very rude and aggravated, he said yea bye, I said wait are you going to cancel me or not and why are you now being mean to me, he said that I have cancelled you and you are no longer a customer, so I will talk to you however I want, then hung up on me.
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Jun. 28th, 2022
Review Source
Judy kay Caldwell
They have a repartition of not following through!
This time my microwave and
AC went out on the same week Marathon AC was here and is getting results! My microwave is still dead!
Prices are high for my part of the repair!
2 years ago
Review Source
deborah Cole Au Gres, MI
Had two claims in. One was for refrigerator and the other central air. Took approximately 3 weeks for fridge to be fix due to part ordering. Now the air is quite a different matter. Kept saying couldn't find anyone to come. After a month I find out claim was closed without getting it fixed. REALLY!!!!! Close claim without resolution and never informing me. Had to file again and they still aren't finding anyone. What am I paying for. If there aren't servicemen in my area then why sell a customer a policy. Now 5 weeks after filing initial claim and still not fixed. I have COPD and having great difficulty breathing. Informed them of this and was told to have it fixed myself and get reimbursed. If paying to have it fixed myself was an option why would I be paying them every month?????
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Jun. 28th, 2022
Jack Breier St Louis, MO
My sales rep is professional and responsive. Beyond that I have nothing positive to say about Choice. Technicians are unknowledgeable & consistency blow off appointments. My last 2 claims have taken 3+ months to resolve. The 1st AC contractor was horrible, damaged my home, did not complete the job and it took the 3rd contractor (Tim J who was great) to fix all the mistakes and damage done by the 1st guy, we had three hot months with days on end of a brand new AC not working. I have so much more to say but there is not enough room here. As a Realtor I can't in good conscience recommend your product to my clients. I've changed my schedule and stayed home numerous days only to experience missed appointments. Totally unprofessional and unacceptable.
2 years ago Edited June 17, 2022
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jun. 28th, 2022
Review Source
Dee Ferch San Antonio, TX
What I like about this company is there promptness on receiving my call and taking action and making it happen to get the service that is required immediately
2 years ago
billy grabarkewitz Euless, TX
I have found over the last 2-years the coverage is much less and requires the homeowner to pay a much bigger portion of the expenses. Also, you should quit claiming to replace it if it is not repairable. Your replacement costs for the units replaced were less than 30% of their replacement costs. When you state the costs are proprietory that is false... i do not know who told you that but they are dead wrong.
i have had services with you, at 1 time for 4 homes we owned, for many years. I recommended you to my daughter who took out a policy with you as well. I cannot see recommending you again based on current experiences.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 15th, 2022
Review Source
Ramanathan Santhanagopalan Atlanta, GA
Between sending technician, sending back the issue and CHW approving it just takes too long. CHW needs to trust his contractors and let them make decisions upto a certain $$ amount at least say $1000 per appliance and then go from there.
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jun. 15th, 2022
Review Source
David Schwartz Hollywood, FL
I dislike long hold times for customer service and 4-5 hour service time window
also Customer service reps dont know difference between Trash Compactor and garbage disposal. Sent out Plumbers twice before sending qualified appliance technician who could not fix compactor until approved for parts.
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jun. 15th, 2022
Eduardo Castillo Westlake, LA
I was very impressed on how quickly my claim was processed. I was also, very happy with Sanchez Air conditioning service, for responding so quickly and they even came to repair my broken AC on a Sunday.
2 years ago
Lourene Weiss Tampa, FL
Victor from Timeline Heat and AC was very professional and cleared my clogged a.c.
He was most knowledgeable and efficient. I would want only him if I need a.c.
care again!
2 years ago
Review Source
Mayer Client Phoenix, AZ
I'm giving 2 stars ...customer service is so important and reflects on the company a great deal. I waited 3 weeks for any response to my numerous phone calls, voicemails and emails and this was for the claims manager?!? She finally did get back to me to explain that they do not cover installation and per warranty documents, do not offer full replacement value, only a portion of it. I guess I'm grateful for half of the cost to replace the appliance. It's either a tank of gas or the other half of the appliance. What is this world coming to??
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 15th, 2022
Review Source
Raymond Suarez Wesley Chapel, FL
Outstanding tech “Reysan he knew exactly the problem just by listening to the noise. His Van was well stock with parts he was in uniform. Very polite and professional.
2 years ago Edited January 10, 2024
Review Source
Rita Skaggs St Louis, MO
My dishwasher quit working properly. Choice warranty offered me $246.00 for replacement. I paid the $85.00 fee for the technician which means I would receive $161.00 for a replacement....really? Where can I buy a dishwasher for that price? Lowe's prices for the same brand begin at $386.00 (which I did not have the lowest priced dishwasher) up to $946.00. I have been waiting for a case manager to call me, in the meantime I am without a dishwasher. I am not a happy customer of Choice Home Warranty.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 15th, 2022
Barbie D Springfield, IL
I tried to purchase a warranty at 5:58p.m. and he wasn’t too interested in helping me. He made sure to stress he was off work in one minute. I told him I didn’t want to waste his time so I hung up. He tried calling me 4 times. I called back and talked to someone named Kurt. He was very easy to talk to. I appreciate his help!
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Jun. 9th, 2022
Review Source
MrandMrsEverard Blackwood Stafford, TX
There are mostly denials but every once in a while they actually come through when needed. If you can push and fight past all the denials, it's a decent enough company but still shop around because I've heard they are notorious for denials. I've been with them for 10 years and thought it was just me, but even technicians allude to this very statement, so it's common knowledge that CHW will find a way to get out of paying for coverage that they boost they will cover but usually we as customers will experience some form or denial either partially or full.
2 years ago
Reply from Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
Choice Home Warranty encourage all of our customers to review their coverage.
Jun. 10th, 2022
William E Tarver Opelika, AL
Quick response, simple instructions, courteous customer service, and willing to provide you with the best service possible. Need clarity on reimbursement process for select own repair services
2 years ago
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Elfreda Massie Bowie, MD
2 years ago
Review Source
Jim Ross Bedford, TX
Extremely difficult company to work with from the day I bought the policy to the day I cancelled it. Total 37 days. We had a major A/C failure which was denied by Choice. I created a case to review my claim. The main gist of the conversation was “NO” we won’t cover the claim, “NO” we can’t help you, “NO” we have no recommendations for you. The lack of empathy and caring during the whole process was infuriating. They did say “Yes” when asked to cancel our policy. Of course we had to eat cancellation fees. This company makes you feel bad for doing business with them. Please skip this company, very very poor customer service!
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review. We regret losing you as a customer.
Jun. 9th, 2022
Review Source
Donna Burnsides Murfreesboro, TN
The experience was good. The technician was prompt and polite. The person I spoke with about the claim was very nice and helpful . I was a little disappointed in the amount we were given for a new dishwasher.
2 years ago
Review Source
Mark Fritz AF AMMO Hagen Vincennes, IN
I want say thank you very much for a Your understanding and assisting me with a AC breakdown 2 in two days. You have proven yourself and i will bw a lifetime customer!!!
2 years ago
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William Blackburn Charlotte, NC
They have always done great at getting my problems fixed. I've been with them for 10 years and I just renewed with them for another year. I'm happy with choice home warranty.
2 years ago
JOHN Manglona Las Vegas, NV
choice home answered and responded in a quick timely manner> Sears home service's contacted us the next morning and showed up hours later. Very happy customer.
2 years ago
Jim Dentremont Denton, TX
So far all is great. Customer Services quickly answered my questions and established my first service request. Hopefully a service tech will contact me soon.
2 years ago
linlin cai Sugar Land, TX
I claimed for an AC issue on 5/18/22. Their AC technician came and found that it was a clogged drain caused the AC to stop. They tried to unclog the U tube under the sick (upstairs' bathroom) but failed. After they put the U tube back in, it began to leak, so they told me to claim plumbing. But their assigned plumber scheduled my appointment on 5/21. The leakage filled one bucket of water per hour. I tried to reschedule but their plumber was not available until 4pm the next day. I called Choice home warranty immediately, ask for their approval to look for a plumber myself to solve the leak and unclog the drain. They ask me to wait for contact. But no one contact me that day. I couldn't have let the water leak like this until the next afternoon, I had to find a plumber myself to solve this problem that evening. He charged $180 (my community chat advises me this price is a reasonable market price). I contacted Choice the next morning, their representative said that their case manager would contact me within 24 hours. Then, 2 weeks, I called and emailed several times, 6 of their representatives told me to wait for the case manager to contact me within 24 hours. But 12 days passed during which I received no contact, and I finally received the first call on 5/30. The case manager told me that they cannot cover the cost without prior authorization. Although the leaks and drain clearing are covered, although the leakage issue cannot be delayed, emergency issues are also not covered by their policy. Nothing can be negotiated, I found out she was just here to inform me that this case should be closed. Also, just at the beginning of the May, I also claimed another issue about one of my ceiling lights was not working. After many negotiations, it took a full 12 days to get the light back on, and I felt very exhausted. I really don't know the purpose of having a home warranty, other than to waste time and money, and feel frustrated.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jun. 9th, 2022
Review Source
Quinn Lambert Euless, TX
I spoke with any case mama her who is named Cassendre. I filed an appeal for my broken A/C. She was very impatient with me on the phone and rude. She had zero interest in trying to get me to understand the issue. Further, I requested that she send over the notes and request made by the gentleman who came and fixed our A/C. She agreed. However, she never did so. Because of this awful experience my husband and I will not be renewing with CHW when the time comes.
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Jun. 9th, 2022
Review Source
Derrick Eldridge Newton, KS
I think Choice did a good job about scheduling my service. But it stilltook two weeks to get someone out and now I have to wait 30 days for a gift card to cover my scrapped washer. The problem is it only covers about half the washer replacement.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Jun. 9th, 2022
Review Source
Jim Reiners Austin, TX
I have consistently found CHW to be fast and fair. The reimbursement option is especially helpful when they cannot locate a technician and I can use my own.
2 years ago
Review Source
carla blakely Downingtown, PA
Choice is awful! No other word to explain this company. Reps are not knowledgeable, English is terrible making communication a bit difficult. Customer service is extremely limited; in fact this is consistently the worst trait about this lousy company. Their contractors do sloppy work and yet Choice takes no responsibility even though they assign the jobs. They increase pricing with no warning and no explanation as to why the increase is so significant. I’ve had nothing but issue since day one. They could not pay me to continue business with them! All maybe ok until you request service. In the meantime keep eye on your account for non communicated increases.
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jun. 9th, 2022
Linda J knoblock Apache Junction, AZ
We had a claim submitted for a leak in our sink. The plumber evaluated the leak. He said it needed a new basket that he would get and install in 2 days. He said that the one in our sink was installed wrong. A day later we get a denial letter. I called that day and was assigned a Case Manager. What a JOKE!!I I called 4 times and never had a call back until ONE WEEK later!! Now I have a leaking sink so I call and tell plumber I still need it fixed. He comes the next day and realizes after taking it a part that he had diagnosed it wrong. I was indeed WEAR AND TEAR!! I paid him $160 since that was his quote after speaking with the manager of the plumbing Company. The tech who installed the new part spoke the to manager. I spoke to the manager also and he said he was contacting Choice Home as we spoke to explain THEIR mistake. I am now out $160 that the Plumbing manager was going to send back to me after it was cleared up with Choice Home.
I then finally talk to the NEW Case Manager and said that I will not get my $160 back because another Claim was NOT submitted!!! You have got to be kidding!! I paid my $85.00 fee the first day and now due to your Company who is so...lax in getting back to people, I am left holding the bag. Your Company is a BIG SCAM!! I paid good hard earned money and this is how you treat customer. I will be going the BBB if I am no reimbursed the $160 owed to me for your screw up!
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
Jun. 9th, 2022
Review Source
Enid Cruz Augusta, GA
In my case a replacement of complete home AC unit is taking for ever. I paid my portion of fees and still waiting on parts. I’m disable with 3 failed spine surgeries and I’ve been sleeping in living room couch which I was able to get a window ac for the moment. Upon following up with CHW now they said parts still could take 5-7 days more to get them. Then have to get schedule with contractor for installation. I think the process to solve the problem is too long.
2 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Jun. 9th, 2022
Review Source
Columbus Cody Chicago, IL
The technician came out to check air conditioner. She said the unit I have they no longer have the refrigerant but there is a replacement or because of unit theymay want to replace it. I have not heard anything fro. Choice warranty.
2 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Jun. 9th, 2022
