Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Glenn De Pere, WI

Most of the time it’s ok but when our washer needed replacing they gave us less then a third it cost to replace it.

2 years ago

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Mary Sims Baltimore, MD

So far good. Responded to claims in a timely manner. Most of the contractors came out and did repairs

2 years ago

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Mae Memphis, TN

please with latest experience but was not that pleased with initial experience when I first purchased the warranty 2 yrs ago

2 years ago

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Jim ely Egg Harbor, NJ

takes forever to find a contractor then they don't show up on time no communication between company and contractor. made a claim on 5/4 and the claim is still not settled

2 years ago

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Charles/Charlotte Willis, TX

ease of sending in a request prompt response from service vendor knowledgeable service provider

2 years ago

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Anne West Columbia, SC

Love the peace of mind knowing if an appliance breaks down with one call they do the rest.

2 years ago

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Christopher Coons Indianapolis, IN

They don't seem to be interested in helping their customers, but rather rely on the fine print to pay as little as possible in situations where claims apply

2 years ago

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Marian Wilmington, DE

Choice Home Warranty denied 2 claims... one was for the outside spicket which needed to be changed however CHW claimed there was rust on COPPER piping REALLY???? COPPER DOES NOT RUST.

2 years ago

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Roberta F Schmidt Waxahachie, TX

My claim was handled quicky by a very nice man. His work was great and he replaced my fan quickly.

2 years ago

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Mary Fort Worth, TX

The promptness of the service was great. The service technician was very friendly.

2 years ago

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Robert Sarasota, FL

Choice Warranty has handled each of my issues promptly and very professionally. I would recommend them.

2 years ago

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Donovan Lawrence Savannah, GA

Putting band-aid on gun shot wounds. Will nickel and dime a broken appliance instead of replacing it

2 years ago

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Phyllis Kozakiewicz

Very nice man named sam. Fixed first issue quickly n came back to fix secomd issue quickly

2 years ago Edited September 11, 2025

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Boyd Smith Belle Chasse, LA

A great value for the money. It paid for itself with one call. So very worth it.

2 years ago Edited May 18, 2023

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Harvey

Quick response. Excellent service. Good companies working with them to deliver services.

2 years ago Edited December 2, 2025

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Albert Thomson, GA

It's a good warranty. I have used them to repair my A/C unit and my refrigerator.

2 years ago

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Howard

Easy to submit a claim Fast response of approval of claim Fast response by service company

2 years ago Edited January 10, 2024

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Victor Canoga Park, CA

Home owner for 44 years. Choice offers great service, great vendors, great coverage and value.

2 years ago Edited January 10, 2024

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Robert Pittsboro, NC

Choice kept me in contact but it took them 7 days before they got somebody to my house with the heating problem. The company that they did get hold of was very good, I was very happy with them.

2 years ago

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Debra Fort Washington, MD

They are consistent. They generally provide specialists that come in and take care of the problems in a timely manner.

2 years ago

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Emerico Flores Stockton, CA

My refrigerator had problems, they came the next day, looked at it, fixed it, and it was done.

2 years ago

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Jun Davenport, FL

Sometimes I report the problem, people come here, but they didn't come here on time. Also, sometimes they cannot do anything.

2 years ago

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Lynda Markham, IL

I had a clogged drain and they came and unclogged the drain. They did a good job.

2 years ago

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Michael Gilbert, AZ

We had to use our warranty because we were having problems with our refrigerator. It took a while to get the right vendor out, but they finally did.

2 years ago

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Brenda Memphis, TN

I was able to use it. It was over-all professional and I enjoyed the short length of time.

2 years ago

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Daniel Las Vegas, NV

Communication is terrible. Trying to get a hold of somebody on the phone is almost impossible. You have to call the sales department to get anybody in service and a lot of the people barely speak English. Terrible

2 years ago

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Anna Marie Mesa, AZ

I've used them for at least 10 to 15 years now and they are great every time I put in a claim.

2 years ago

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Samuel Weaverville, NC

The support was very great. They answered all my questions in a very timely manner.

2 years ago

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Best

RATES TOO HIGH NEVER GOT MY KEAK FIXED WAS CHARGED $100 GUY SAID HE WASN’T A PLUMBER MAYBE I’M NOT HAPPY WITH CHOICR

2 years ago Edited November 8, 2025

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Normah J Spring, TX

I've only had one experience with it, but it was handled very quickly and professionally.

2 years ago

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John Lenoir, NC

I put in a claim because my refrigerator stopped. They sent a technician out weeks ago, he said he couldn't fix it and I still haven't heard anything back. I'm very disappointed.

2 years ago

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John Zephyrhills, FL

I put in a warranty claim on the 1st of January and he was supposed to come back the next week and repair it and apparently he couldn't get the part and we're still waiting on the part and this is February the 8th.

2 years ago

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Rick Foley, AL

When they called the technicians out, they don't show up or they reschedule. It's really tough to wait on people's days off and they don't show up.

2 years ago

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Deborah A Daniels/ Wichita, KS

They were pretty prompt in making appointments and getting a completion of the settlement.

2 years ago

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Juan Sinton, TX

I had a leak in the bathroom and the guy came. It took about 2 days, but they came and fixed it.

2 years ago

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Troy Conroe, TX

I've used it twice now, and the representatives or the contractors I've used have been very good.

2 years ago

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Octavia Capitol Heights, MD

They are very professional. I used my warranty several times and they respond very quickly.

2 years ago

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Marvin Lake Charles, LA

I've used my warranty many times and I've always had great outcomes with them fixing my problem.

2 years ago

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William And Janet Ooltewah, TN

They were very clear in the directions of what needed to be done, as far as actually making a claim.

2 years ago

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Jim Delphos, OH

Response time is not very good. My water heater was out and it took over 5 days to get that fixed, which is not acceptable.

2 years ago

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Eric Bessemer City, NC

I contacted them and they sent somebody out immediately. So it was good service.

2 years ago

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Mary Baton Rouge, LA

They were very kind, they came as soon as they could and they got the work done.

2 years ago

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Samula Oswego, IL

I called them and they got me someone right away. The next day I had someone out here.

2 years ago

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Anonymous Atlanta, GA

I had to get a new furnace and air conditioning unit in February, and I tried to call Choice and I tried and tried every day. I tried to call twice already and I could never get through to anybody.

2 years ago

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Anonymous Union, MO

I had to fix my refrigerator, and they were real prompt and courteous people. So I'm satisfied with that time.

2 years ago

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Alan Houston, TX

They did everything they needed to do in a very timely manner considering it was over holidays.

2 years ago

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Nishan Las Vegas, NV

The people they sent out were beyond excellent, very, very good. Thoughtful, did a nice job.

2 years ago

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Maxine Stone Mountain, GA

Their response was very positive and I was able to get my issue taken care of in a timely manner.

2 years ago

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Joel North Las Vegas, NV

We had a failure of an item and I responded to Choice, and they repaired it very quickly.

2 years ago

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Kristen Austin, TX

The territory manager and whoever he reports to really followed through very well in what we needed done.

2 years ago

Choice Home Warranty Reviews