Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Andréa Parker District Heights, MD

Mike knows what he's doing and he's very professional. Thank you for sending me the best.

2 years ago

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Van Houston, TX

I have been without air conditioning for five days waiting on a service man. That is totally unacceptable in the Texas heat.

2 years ago

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Edward Osuna

Great service!! Tech responded immediately and problem was addressed and part ordered!

2 years ago Edited December 11, 2023

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Christine Lewis Montgomery, AL

Don’t pay for services, vendors don’t show up, or they make you pay much more than the required co-pay. I plan to get another home warranty company and drop this contract.

2 years ago

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Lee Anne Minneapolis, MN

Customer service. And the technician was so nice and polite. Very knowledgeable.

2 years ago

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Catherine Collins Miami, FL

The service is always efficient and the majority of the technicians are very good.

2 years ago

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Hillary Hardin Lewisville, TX

Although the assignment time to contractor is slow, I loved the first contractor that was sent .

2 years ago

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Anthony

It's worth the value. But sometimes it takes a long time to get a service person.

2 years ago

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John

Even though they couldn't get here as quickly as they normally would, they kept us informed.

2 years ago

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Jack

They've got rules and and I wasn't aware of them and so consequently I really suffered for about 13 or 14 days because of not knowing how they operate. I'm not very computer-literate and it's hard to get them on the phone.

2 years ago

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Connor

About a month ago, my A/C unit went out. No one came out to see, no one was attending my assignment, and my case was closed. I couldn't figure out why. This company absolutely sucks.

2 years ago

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Carolyn Atlanta, GA

Tech was incompetent and could not locate known crack in heat exchange. Will be expected to pay another service fee to get someone out here to actually fix the problem the first tech said did not exist.

2 years ago

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Donna

So far all providers that showed up have been friendly and professional and resolved the issue

2 years ago

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alan Kantor Mt. Pleasant, SC

Took 7 weeks to get reimbursed. Have out of country customer service. Used to have everything thing in US. Good coverage.

2 years ago

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Norma

They have responded to each request on a fairly timely manner. The problems have been handled completely.

2 years ago Edited April 5, 2024

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Beverly Louisville, KY

I liked the fact that my need to get my locks replaced was handled in a timely manner.

2 years ago

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Dennis McGraw Dallas, TX

Easy to submit claim, expedient response, professional service on broken clothes dryer

2 years ago

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Sharon San Antonio, TX

I liked the sevice but not the price of service calls. Already paid nearly $600. for the Warrenty

2 years ago

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Aaron Sholley Ranson, WV

In my experience they have no desire to actually help you or pay a claim! Took this company over a month to settle a claim after being told the part was no longer available, 4 times, by the company who did the evaluation.

2 years ago Edited September 20, 2023

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Michael Concord, CA

Got an appointment quickly. Showed up on time. Repair was done quickly. I have no complaints.

2 years ago

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Angelica Kronus Phoenix, AZ

They are doing well not good, my microwave was gone and they gave me money to buy exactly another one, but they didn't gave me the whole cost.

2 years ago

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Alphonso Kansas City, MO

Fast service and quality products. The technician was on time and knew what he was doing.

2 years ago

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Florence

My repair service was rescheduled four times over a 2-week period. It's no way I would have paid for a home warranty that could not get a repair person out in 24 to 48 hours.

2 years ago

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Gene

Choice home warranty has been most helpful in assisting me with repairs and updates.

2 years ago Edited April 10, 2024

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Stacy

I haven't had to use it yet. But they are very helpful and professional. And I like the price.

2 years ago

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Jerry Allison Whitewright, TX

Responded when called, send out contractors who too care of the isuues in a speedy manner.

2 years ago

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Michael pike Alvin, TX

Excellent. Quick response. Great contractors for repairs!!! Ive used them 4 times. Excellent!!!

2 years ago

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David Houston, TX

Great company I recommend them . They are helpful and are quick when it comes to claims they

2 years ago

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Kathy Tampa, FL

The tech fixed my dryer, it was taking 2 cycles to dry the clothes, now it works great.

2 years ago

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Margaret

Choice is professional and sends knowledgeable repair persons as quickly as possible.

2 years ago

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Milton Hooper Greenville, KY

Terrible. Instead of repairing our washer for $700 you decided to give us $446 to buy a new one. So much for the promise that you would REPLACE or REPAIR appliances. Very disappointed and will not recommend to ANYONE!

2 years ago

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Annmarie Harris Little Rock, AR

Staff is rude and not very helpful . They take too long with getting things done but always on time to collect your money.

2 years ago

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William Hebert Norcross, GA

I like the website and user interface. Actions and other information are easy to follow.

2 years ago

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Jeff Henderson, NV

Got quick response. The technician made sure part was covered before installing. I like that.

2 years ago

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Paul Ruskin, FL

It has been an absolutely horrible experience. CHW does not do what they say and try to get out of taking care of what they know is not right. The excuse they are using to get out of the claim doesn’t even make sense.

2 years ago

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Chad Stonewall, LA

Two Red Ranch was great. Kevin, our repairman, offered prompt and efficient service!

2 years ago

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Ronald Brigham Oakhurst, CA

I would rate “0” zero, but it was not an option. It took 8 Weeks to settle my claim on my dryer. No urgency by Choice Warranty at all. HORRIBLE CUSTOMER SERVICE, ABSOLUTELY HORRIBLE.

2 years ago

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James Wilson

C H won’t do what their warranty says. I have never dealt with anyone like them. The repairman and I called at least 6 times for approval. C. H. Never gave a reason for not approving the leaky evaporator repair

2 years ago

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Mari Moon Hurst, TX

Don’t cover all you’re suppose to. Half of workers that have come, I’d never hire. You don’t research who you send

2 years ago

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Gary St. George, UT

Tech was on time, fast and thorough. He had disposer replaced in no more than 20 minutes. Thanks

2 years ago

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Alexander Palm Desert, CA

I filed a claim and then found i did not need it and the whole process went very smoothly.

2 years ago

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christine mouannes Escondido, CA

The technician was very responsive. He came right away and fixed the problem. Thank you.

2 years ago

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Linda Gray

Job not co.pleted. Nov 1st appointment 7-11am no call no show and phone voicemail not returned. Today appointment listed for 8-4 my whole day to see if anyo.e shows.

2 years ago Edited November 8, 2025

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Virginia Phoenix, AZ

Typically quick response to inquiry for repair. Replacement policy questionable. Some service companies are excellent..some sub par

2 years ago

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Matt Coble Amarillo, TX

Like : ease of setting up appointment on line Dislike : filling out reviews :-)

2 years ago

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Orlander Alexandria, VA

I liked that the company took responsibility for not responding as quickly as they advertised.

2 years ago

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Lovie Denver, CO

The organization has excellent customer service and get the techs out in good time

2 years ago

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Tom Adamsville, AL

I have had to ise them on several occasions, and have not had a single problem with them

2 years ago

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Nk Longview, TX

Last call about condensation on a/c pipe overflow man that came said it was a plumbing problem and just put in some little piece of pvc that did nothing and I had to pay him $85 fir his trip to my home.

2 years ago

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Denise Atlanta, GA

Timely responsiveness to requests. Courteous staff. Knowledgeable team of repair contractors.

2 years ago

Choice Home Warranty Reviews