Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Thelma Bailey Port Charlotte, FL

All ways go my work done only one thing I use to pay $60 now this time I have to pay $85 why I want to know

4 years ago

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Lorine clark Amherst, OH

They DONOT honor their own warranty. If they have to fix a high end appliance and can't/won't fix it they will offer you a third of the amount to replace it. This have happened to me with them twice. It takes too long for them to diagnose and replace. Which means you have someone coming in to your home twice during Covid-19.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 10th, 2022

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Verified Customer

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Michael Soper Georgetown, TX

The claim I submit for my bath drain in December 2020 still hasn't been paid. The technician told me that estimate was around $7000.00 and that I would be hearing from Choice.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Cynthia James Bradenton, FL

They refused to pay for plumbing work a 3rd time when it was their own contractors they sent out to use putty on busted pipes that were still underwater. Wont pay for a water heater that I needed for my family size. Just put in a water heater that was was fine for a family of 2

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 10th, 2022

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Verified Customer

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Mary Roemerman Killeen, TX

I got fast service and the service man had all the necessary parts with him so there was no waiting.

4 years ago

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herman kirkpatrick Corpus Christi, TX

you've used every excuse to not pay a claim. the one tech you send to fix my refrigator destored the ice maker, now i have to repair it myself.My centeral vac you said you don't cover the hoses. how can you have a central vac without hoses? half the time you couldn't find a tech to work on my problem and i ended up having to do the work.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 10th, 2022

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Verified Customer

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Betty Jones Las Vegas, NV

Every time we have had to submit a repair need, Choice staff have followed through immediately. We're pleased with the service we've received.

4 years ago

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Gina Lynn Gochicoa Rodgers Belton, TX

If you call with an issue you're quick to respond and get a service tech out to your home. Within a reasonable time

4 years ago

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Verified Customer

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Henrietta &a Johnny Chambliss Largo, FL

Prompt reply after calling in a service repair. Repair person very knowledgeable and nice personality.

4 years ago

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kathleen jurmanovich Summerville, SC

not happy with vendor that was sent, not happy that we had to pay an additional $300 for nothing at all. not happy that tech made a mess

4 years ago Edited March 3, 2022

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 3rd, 2022

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Verified Customer

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Jennifer Dallas, TX

A service tech came out and quickly determined the problems with my stove and refrigerator in one visit.

4 years ago

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Johnny d Tolley Black Mountain, NC

Had a problem with my Dryer. Filled out an online request and within 24 hours a repairman had it working again.

4 years ago

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Betsie Price West Jordan, UT

Most of the time quick to send someone out but then usually you have to wait for it to get approved to be fixed which can take a few days

4 years ago

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Gary Rowlett, TX

Not trustworthy at all. They do not follow through and are very expensive for things they refuse to cover. They do not honor what they say they will honor in the contact but they are quick to take my money. They are ruse. I would never recommend them to anyone.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 28th, 2022

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Verified Customer

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Paulo Katy, TX

The guy they sent to my house had good knowledge about my problem and didn’t take too long on the repair. It’s a good warranty.

4 years ago

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Verified Customer

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Howard Yuma, AZ

It all came out good and everything happened but it was good. It saved me some money. They did what they said

4 years ago

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Mike Riverhead, NY

A lot of the things in my house are covered. I am waiting on a part for the over. I don’t like that they give you a five hour window for when they’ll come.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 28th, 2022

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Verified Customer

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Ashvin Arlington, TX

They took care of our issue of with the garage disposal. We are seniors and don’t know anything about broken things.

4 years ago

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Sandra Garrett Social Circle, GA

I was very satisfied with the workers who came to my home. I am definitely satisfied with the service.

4 years ago

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Myle Kennedy Saint Louis, MO

It is absolutely terrible . They send two guy come and we have to pay 69 dollars each time and they do not fix anything. Then they send the 3rd guy and he do the very good job. Why we have to pay twice for people come and look at our broken refrigerator?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 24th, 2022

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Verified Customer

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Jeannette Smith Selma, NC

I asked your representative a question about a then about a faucet that I needed fixed it fixed and I told them that it was on the outside of the house and I wanted to know if that was on on the contract to be fixed cause it's attached to the house well they've made the appointment and I end up paying $45 for something that they couldn't work on

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2022

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Verified Customer

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Jeff Fuller Hayden, AL

They do a good job of handling claims, but they have very rude VERY arrogant salespeople who call and threaten you when your policy is months away from renewal.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Feb. 23rd, 2022

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Verified Customer

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Jody Chattanooga, TN

The process is quick. The people that came to do the work are clean and courteous. They replaced the hot water heater.

4 years ago

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Oya Rehoboth Beach, DE

Responsiveness and professionalism are the two things that come to my mind when I think of Choice Home Warranty.

4 years ago

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Joy Bowen Altamonte Springs, FL

They arranged our repair in a timely manner but we're still waiting on the credit card to Lowe's since our washer was deemed unrepairable.

4 years ago

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MARCUS D MARSHALL Oak Park, MI

Unprofessional, scamming tech. who did nothing, 2 weeks later still waiting for a response/reimbursement for service charge paid. Next tech, from another company that WAS professional, fixed problem by replacing the motor; which is what should've done the first time! If we don't get our credit we will switching back to DTE.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 17th, 2022

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Verified Customer

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Lisa Pruitt Mesa, AZ

The phone system is very good. The people that come are great and get the job done. So easy! I really like Choice.

4 years ago Edited January 10, 2024

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Verified Customer

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Patricia Blandford Liu Owensboro, KY

The repair man was here to address and fix our problem the next day. Super service from Choice Home Warranty.

4 years ago

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Celeste Taylor Las Vegas, NV

After calling Choice Warranty, the representative efficiently answered my concerns and told me that I would receive a call in a day or two from the company which would help with my home repair problem.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 18th, 2022

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Verified Customer

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Michelle Walker-McCall Poughkeepsie, NY

Excellent Customer Service and response time for a technician is usually within 2 or 3 days if not sooner.

4 years ago

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Verified Customer

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stephen williams Sun City West, AZ

Tech was out within 24 hours. He was very experienced. Explained the problem and the solution very well.

4 years ago

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Verified Customer

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Joseph m Lewis Hampton, VA

the tech provide good service and when he made the completion date he came to make the repairs on that day.

4 years ago

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Brian Goodhart Cincinnati, OH

It took 3 days to get a guy to repair furnace but once here worked deligently with contractor and paid timely - thank you

4 years ago

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Jingjuan Oxford, MI

While we were on vacation we called in to have them fix the garage and they weren't able to do anything for a few days. We are still waiting for it to be completely resolved.

4 years ago

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Julie Aaron Gainesville, GA

My stove wasn't working properly. they sent a tech, he checked-said could be 1 or 2 things. Choice said they would send me gift cards 338.00 to replace my stove. It's a Jenn Air, not happening. When I tried to find out the part needed, neither they or the service tech would tell me what part was needed. A little shady to me.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2022

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Barbara Fritts De Soto, IL

I am a Realtor and I always recommend Choice Home Warranty. I will never recommend you again! I was out my $65.00 plus $150.00 plus $400.00???? No help from you on anything. Your contractor tore up my kitchen floor and had the nerve to send me a $400.00 bill!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 27th, 2022

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Verified Customer

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Ruby V. Tillotson Houston, TX

Choice schedules the service for the next business day when possible. Choice's vendors are excellent.

4 years ago

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Donna Munch El Paso, TX

It was easy to file a claim, and the supplier was also easy to notify and schedule a timely appointment.

4 years ago

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Christine Bell Athens, AL

Because they don't do what they say the tech.that they send to do job are not very knowledgeable they charge you more than the service fee I have had nothing but problems with them every since I have been with them I am canceling my warranty plan with them today's

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 27th, 2022

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Verified Customer

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Mary bondra Columbus, OH

With my current claim, I am questioning their business dealings with their contractors and the hoops they make them jump through ... contact me again when work is completed if I'm not frozen.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 27th, 2022

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Verified Customer

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Brandon Goodwyn Atlanta, GA

They have been very helpful! They also send lots of notifications so that you know where you are in the process.

4 years ago

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Stella Lang Columbus, MS

Although, I had to call a plumber myself and pay for it.... Choice Home Warranty paid me back within 10 days..

4 years ago

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Pickgrinder Henderson, NV

Watch out! CHW "replacement policy" does not replace appliance at retail value. They offer a Lowe's gift card or check for a value at cost, not retail. In addition, there is a 30 day wait time for the check. For homeowners with an AC/Heating unit on their roof, CHW does not cover that unless you add-on roof coverage.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 26th, 2022

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Verified Customer

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Vicky Gifford

PBS company was excellent person and company you sent out was knowledgeable, courteous, and professional

4 years ago Edited December 2, 2025

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Verified Customer

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Susan Holt Wilmington, NC

Quick response and service. Heat went out and I filed with them and was resolved in a timely manner.

4 years ago

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TJ Randleman, NC

Because they never pay for repairs & use a horrible web interface that is difficult to use. 3 problems since we bought our house & all three times they tried to use lame excuses to not pay. Finally contacted CEO & they agreed to pay half of what it cost us.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 26th, 2022

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Verified Customer

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Diane Davis Rowlett, TX

Choice was not able to send a plumber quickly enough, however, they did reimburse me for 1/2 the cost, which I was THRILLED about!

4 years ago

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Verified Customer

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Dotty Edmondson Augusta, GA

Good repair but it took a little longer than I wanted since it was my refrigerator out. They guy did come on a weekend.

4 years ago

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Francisco J Palacio Hanover, IN

Hard to get plumbers and electricians through the Claim Service; also, a bit dismayed about how my 21' fridge was valued; otherwise OK.

4 years ago

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John Sarabia North Las Vegas, NV

Our water heater was leaking badly. Was corroded on top and we were refused to fix or replace. Had to get a plummer to replace it. Cost us 600 dollars. Our kitchen lights were never fixed or replaced. PLEASE cancel our services.

4 years ago

Choice Home Warranty Reviews