Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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Tiffany Morris Tucson, AZ

Super great company! Made a claim and next day guy was out fixing it at no extra charge other than the site visit fee. They always come through when needed! Worth every penny.

3 years ago

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Verified Customer

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Scott Ellner Edwardsville, IL

Claims process has been fairly straightforward. Most of repair expenses have been covered for our claims, but we did have a bad experience with one contractor who took the service fee to diagnose the issue and never returned to complete the repair, and we had to find a local vendor to complete the repairs.

3 years ago

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Verified Customer

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Rayshell Port Saint Lucie, FL

Customer service has been fabulous. As I realtor I have bought Customer these for years with some other companies and Choice is by far the absolutely best home warranty company.

3 years ago

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Diane Van Wie Las Vegas, NV

I had a GARAGE DOOR that needed repair. When I called on Sunday all I got was a claim #. I needed to get my door closed for the night, so I called Precision, they came and closed it,I had to sign a contract with them. Well when I called CHW on Monday, they would not do anything about me stuck with Precision. Well I finally spoke to a Manager, he offered to send me $250 because my complaint is based on the ad states open 7 days a week 24/7. But no one was there to speak with on Sunday! Now a month I have not received the $250, they speak but no follow thru. Hopefully I have nothing that breaks on a weekend. Now I know they are there only Monday thru Friday until 8 pm eastern time.

3 years ago Edited January 10, 2024

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Lohen Ashford Portsmouth, VA

When I described the problem with my outdoor motion detector on the second floor eves of my home the customer service rep told me it was covered. I asked her specifically about my plan's coverage for that item before she sent the order out. After the technicians get to my home demanding the $85.00 co payment up front as soon as they stepped out of the truck before they even looked at the job. Then they come back (after being paid) to tell me that the claim was denied/rejected by Choice over the phone.

3 years ago

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Barb Linker Wildomar, CA

From submitting a claim to a company being dispatched was efficient. The time it took for approval of the repair was over 2 hours and the technician had to wait for CHW to call with the approval amount which took up our time as customers .

3 years ago

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Verified Customer

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Margaret Summerville, SC

I have never really had a problem with them before. I wish the price wasn't so costly because it seems like I hardly ever call them. I will need to check out a payment plan soon.

3 years ago

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Larri Spade

We were given many choices regarding the cost and services we needed and found that Choice was a better fit for us. We enjoyed talking with Diglind. He made our decision very easy. Thank you!

3 years ago

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Nora Ramos San Antonio, TX

The technician came out and quickly found the issue with my AC unit. The only problem that this company has a process for obtaining parts which takes to long. For this reason I would not recommend Choice Home Warranty. The process does not appear to be customer friendly and is in need of being streamlined for a more efficient timeline of completion.

3 years ago

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Verified Customer

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Joy Anoatubby Tulsa, OK

I would give their salesmen 5 stars for misrepresenting the extent of their coverage and 5 stars for pressuring this senior into purchasing. I would also give 5 stars for the prompt response of the service techs to schedule an appointment. As far as my satisfaction with the company and the warranty, I give CHW one star. I first made a claim on my heater as the fan never would stop blowing even if I had the system powered off. Their tech added coolant, as that was the only thing he could find wrong with my system that would actually be covered. Next, I made a claim on my oven/range because the bracket that holds the control panel in place broke. The service tech came out, told me what parts were required to fix it, and called it in to get approval to order the parts. CHW denied the claim even though my warranty says, "ALL PARTS AND COMPONENTS ARE COVERED" I filed a complaint with the president of the company and with the BBB. Four days later, I was told that "as a courtesy" they would go ahead and repair it for me. The first tech had given me the part numbers in case I needed to order them on my own, but none of the next three service people who came out knew that it had already been diagnosed. It was a complete waste of time and loss of money (they have an 8-hour window in which they could arrive, so I missed 2 days of work). By the time someone actually ordered the parts and came back to install them, I had been without an oven or range for almost a month.

3 years ago

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James Reid Marietta, GA

Choice provides ease of access through their awesome internet platform. It is very straight forward and easy to navigate. I described my service needs and they responded swiftly with qualified service professionals.

3 years ago

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Verified Customer

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Ze Rochester, NY

Had problems with my LG refrigerator. They came out and replaced the control board, fan panel, thermostat, ordered a UI control board. Finally the refrigerator stopped cooling and they said it was not repairable. Was disappointed on the amount they offered to replace my fridge. They should let customers know that they pro rate the replacement.

3 years ago

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Verified Customer

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Henry Setina Montgomery, TX

Technicians were knowledgeable, diagnosed the problems and advised Choice of needed repairs. Choice determined it was best to replace washer and made a reasonable offer for replacement.

3 years ago

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Will TheOnlyOne Ben Wheeler, TX

Looking forward to great customer service and being treated like a valued customer. The conversation on the phone dealt real promising, especially being the number 1 Warrenty company.

3 years ago

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Verified Customer

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Keith Fredericksburg, VA

Technician arrived as promised, diagnosed problem and submitted for authorization, which did occur. Came back for actual repairs on the date promised and fixed our electrical issue.

3 years ago

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Verified Customer

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Lisa Grand Prairie, TX

I made my first claim on my washer on 2/11 at that time the washer would not come on and run. Sears came out and determined it needed a new control board. HE got the washer to work so i could use it and it did Came back in one week and replaced the motor board, then noticed it was dripping in the tub so he found a water valve and replace that I then washed one load of clothes and on the second load it stopped on drain and would not do anything else!!! I sent in another claim. Then starr appliance came out (who i will never use again!!!) he determined it was a drain motor and sent in the info to choice. I did not hear back from choice or starr i finally called starr and they said oh they are going to fix it but the drain motor is on back order and we have no idea when it will come in but it may arrive next wednesday 3/1 and then it will take a week for us to get it. i am now going on 1 month without a washer!!!! I called on 3/1 and no motor yet, maybe next week. They will call and let me know!! They have to date still not called me back! I asked why we are fixing it their reply was it is still viable! HOW IS IT VIABLE WHEN YOU CAN"T GET A PART TO FIX IT???????????????????????? To say the least i am very upset and dissappointed with this response from the appliance repair and from you!!!!!!!!!!!!!! It is now 3/23 and i have STILL HEARD NOTHING from starr applliance. So I had no choice but to buy a new washer myself. How long is a customer supposed to wait for a part? I understand there is a shortage and things take longer to get now BUT the washer is not workable when it can't be fixed This is the 3rd time i have written this response to you people and apparently you dont really care because I have gotten no response from you either!!!!! And you really need to replace the amazing button because this has been anything but an amazing experience!!!!

3 years ago

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Patricia Macaluso Middletown, NJ

Leo was an excellent salesperson. Very knowledgeable and informative. Great phone personality. Pleasure to deal with and would definitely highly recommend him as well as the service to others.

3 years ago

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Verified Customer

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Randal

Their customer service needs major improvement. When making a claim online if you have more than a few issues you are directed to a call center. When going through the call center it was extremely difficult for the rep (who seemed to be outside of the country) to understand our needs/concerns. I finally gave up and said just send out the service person (plumber). It took nearly a week to get someone to take the appointment and now Choice is questioning everything the plumber needs to do to repair the issues. I've been a customer for just over a month and so far, I regret my decision to have gone with Choice Home Warranty over others.

3 years ago

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Verified Customer

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Rich G Phoenix, AZ

Not the best company to work with. The last several times I have had requests for service it's been very hard to get a person here. I had an issue with a toilet and the earliest appointment was a week in a half. Choice was not willing to call the company an see if they had something earlier as this is something the computer generates. I have a 5 year contract with Choice. I am currently looking for a new home warranty company.

3 years ago

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Verified Customer

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Dianne England Rossville, GA

Dislike - initial technician didn’t correctly diagnose the problem with my washer, so additional parts had to be ordered. Like - second technician was very knowledgeable, quickly identified the issue, and was able to repair.

3 years ago

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Verified Customer

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GREG Tekamah, NE

It took about a week to get my visit scheduled, but repairman came and diagnosed the problem and ordered parts. Came back and fixed, but that wasn't the problem, call choice and they authorized more parts. Coming back in a week. Not really the fastest repaire service, but only cost me $65.

3 years ago

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Verified Customer

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Jan Redding, CA

My requests for services 3/7/23 have gone unanswered. The electrician in Feb apparently didn't turn in his diagnosis to Choice so I'm still waiting on this repair also. 3/13/23 I was told the repairs were being expedited. Today I was told they hadn't been. This is taking way too long to be contacted. I wont' recommend Choice unless there is significant improvement made in service requests.

3 years ago

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E Rachelle Daugherty New Orleans, LA

I submitted a claim to Choice Home Warranty to look at my A/C unit, and an appointment was scheduled quickly. The technician who came to my home was on time, professional, and personable.

3 years ago

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Sarah Jane Warren Tampa, FL

The plumbing guy service was awesome 🤩. Just not happy about paying the extra $88 from the appliance guy who didn’t fix anything. So if I can get that back I would be happy 😊

3 years ago

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Tony Thoreson Fond du Lac, WI

customer service was very good. However get a technician out is sometimes long. My furnace was having issues the gas company turned it off until it is fixed. now i have three electric heaters going to avoid pipes freezing. My last two problems were solve quickly as i did not need the appliance or outlet fixed right away. I applaud CHW on those. I think it wouñd be better if you had more responsible technicians available.

3 years ago

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GodsAngel San Antonio, TX

The time it took for someone to service my home was phenomenal. I placed a service request in on a Friday night and by Saturday morning someone was calling me to fix the problem. That made me feel good as a customer.

3 years ago

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Verified Customer

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Johanes Prawira Bismarck, ND

So far choice has been good. They pay out 2x for our furnaces that broke in the winter (our house has 2 furnaces) they even pay for new furnace for 1 of them. So far I am quite happy.

3 years ago

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Verified Customer

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Judy Delray Beach, FL

Wish service people could repair problem without always having to get approval & come back another day. Would like to be able to call in repair needs that are a bit complicated to just fill in on line. But service people have been very good, caring & efficient! Turn around time has also been very good. Thank u!

3 years ago

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Ernest Prior Dallas, TX

When I bought my home insurance policy through Choice Home Warranty, I told the gentleman that I had 2 furnaces, and 2 water heaters. I asked if they were all covered, and was told YES! Now one of them is leaking, and CHW denies the claim, stating that it is not covered because it is not inside the house, and the rust at the bottom, caused the leak. So my points are this: 1- There has to be an internal leak to create rust. This was verified by my contacting multiple plumbers. 2- While access is gained through a door in the attached garage, the structure of the home is such that the laundry room (access from inside the home), bathroom (again, access from inside the home), and the water heater, are all located on the same wall. Justify the denial of my claim to me.

3 years ago

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Verified Customer

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Prindle San Francisco, CA

The jury’s out - I am waiting to hear about replacement parts or replacement for a stove that has quit. It’s been over three weeks since I was informed via email that the parts were not available. Somewhere along the way, Choice seem to think the matter was settled. I still have a broken stove, and no repair or replacement is in sight. There has been a second request to contact the service person who determined what was needed. I haven’t heard back, but will be calling a choice tomorrow.

3 years ago

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Verified Customer

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Keelee Loeffler Dallas, TX

Very quick and easy to make a claim. They got right on with finding a service man to come to look at my claim. He was quick and informative and the best part, my order came very quickly.

3 years ago

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Verified Customer

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Linda Columbus, OH

Prompt response by Choice. Tech. was knowledgeable friendly and efficient. Repaired the problem. I don't know how much more I can say. I am happy with the service and plan on renewing when my contract is up.

3 years ago

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Verified Customer

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Lakita TX

I liked when you file a claim they get right on it..Sometimes it be the companies they deal with either they will not answer when you call or nor will they call back..i somewhat had a semi bad experience on that part but overall they get right on ypur claim to get someone out to check out the problem...Good price!!

3 years ago

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Ida C Lowe

The Joseph, the salesman was pleasant and engaging in conversation. He was very knowledgeable about the company and different opportunities to help me to save money. Thank you, Ida Lowe Ida Lowe

3 years ago

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Verified Customer

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Helen Henderson, NV

The person you sent out to check the unit actually removed the cover. Once he completed his work, I assumed he replaced the cover correctly. A few days later, I had a contractor that I paid for, examine the unit to get a second opinion. He found the cover was in place but all the bolts/nuts were strewn on the roof and the cover of the unit was unsecured. This was during the time we were having heavy winds. If that cover flew off the roof and damaged someone or their property who would be responsible. I would never have known about the situation if I didn't get the second opinion.

3 years ago

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Verified Customer

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Prasad Dhulipala Frederick, MD

The company is good and service is good. However, instead of repairing and replacing the appliances, Choice offers very low amount to buy the replacement. Further, the company requires the client to pay lot of money as copay instead of covering for $65 service call. These facts are hidden somewhere.

3 years ago

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S. Gonzales Avondale, AZ

Lee S of S.O.F.T. Inc. was amazing to work with. He was very detailed in his work and we were thoroughly grateful for his timeliness and would not hesitate to utilize his services again.

3 years ago

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Donald Chalifour Manchester, NH

Technician called within a half hour, showed up within 2 hours and had my refrigerator taken care of in 1 hour all after being called on a Saturday morning. Everything was taken care of on Saturday.

3 years ago

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Mark C Alpharetta, GA

Overall a good experience. The choice team is definitely driven to close sales. Friendly and courteous staff. I do not like the auto dial feature that choice has. You click on an email a few minutes someone calls. Can be a bit intrusive. Overall good experience with the enrollment. Haven’t used the service yet.

3 years ago

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SAMUEL Piney Point, MD

Process was simple. Went on line and put in claim, was contacted by technician, scheduled initial visit, he came/diagnosed the problem/ordered parts, parts came in, scheduled another appoint, he installed, dishwasher fixed.

3 years ago

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Alexander the great and his drive way adventures Camden, AR

He was great and very helpful this company that’s a joke they call every day wanting you to renew the policy but find every way to say every thing isn’t covered won’t ever use these people again

3 years ago

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Sarah T. North Las Vegas, NV

It took about a week to fix my leaking water heater. Fortunately it was a slow leak. The plumber was very professional and thorough. Everyone was very nice and they communicated by phone and email before, during, and after my services. The only reason I didn't give five stars is because of the weeks wait

3 years ago

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Kerry Jackson Markham, IL

I like the fact that when I first used CHW for an issue with my plumbing they came right out the same week I called in to report a problem and it got resolved in a timely manner. However when I called on the 22nd of February to report a problem with my refrigerator not getting cold, they couldn’t get me a technician until the next week which was Friday March 3rd. The technician was very professional and courteous and he really tried to help, but there was a much bigger problem than expected so he let choice home warranty know what was going on and the cost of the repairs. Choice home warranty decided that it wasn’t worth repairing my refrigerator and offered me a e-gift card for $986.00. I didn’t except the offer right away because I felt like I was lowballed. I called in to speak with a manager and end up having to schedule an appointment with my so called case manager. I couldn’t get an appointment with her until yesterday (03/07/2023). I was supposed to be on the call with Sean W, but I spoke with Paula M. I explained to her the situation with the refrigerator and the fact that I’ve been having to spend money every single day, multiple times a day on food so me and my 6 year old granddaughter, plus the rest of my children can eat. I asked her can they compensate me in some way because I’m losing money a lot of money having to eat this way instead of being able to cook, eat, & store any remaining leftovers and she told me no. Then she told me to go back to the email I received from them (CHW) to except the offer so that can email me the e-gift card but (here’s the part that really blew my mind), I wouldn’t get it until 21 to 30 days from the date, which means I have to keep spending money buying food day by day which is really costing a lot more money trying to keep food on my table but they don’t care. I asked Paula since it’s taking an additional toll on me and my income, can they compensate me for all the money I’ve lost this far and she told me no, they can’t further offer money other than what they’ve offered. So in short again I got lowballed. After this contract is over I’m not renewing my contract with this company again neither would I recommend anyone to this place, Kerry J

3 years ago

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Denise Shoemaker

Choice Home Warranty was recommended by a number of my neighbors, so I decided to call. Maurice helped me and I was signed up within minutes. Very pleasant experience! Thank you!

3 years ago

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Troy Williams Phoenix, AZ

I have been a customer of Choice Home Warranty for 6-7 years and I have never regretted it. A great company, affordable price, outstanding customer service and timely response to your needs.

3 years ago

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Gloria Plano, TX

3 years ago Edited January 10, 2024

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Mimi & WC Clark NC

I have had 3 calls specific to my refrigerator, and 2 calls concerning my furnace. The first call for the fridge diagnosed the issue. The second trip repaired it. It stopped working again and the third call provided a new solution, however, the part has been on back order for 3 weeks. Management was supposed to call me within 3 business days and never did. The first furnace call identified and resolved the source of a leak. It came back again. The second call removed an obstruction and recommended we buy clips to fix the leaking issue as he had none. All in all, the professionalism was good, but they make you wait without use of your appliance while parts are on back order and do not always follow up.

3 years ago

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Brian Las Vegas, NV

I love choice home warranty I hope they replace my ac when and if it goes out, 18 years and going they paid for a new fan motor and it humming through summers I'm very grateful for a company like this, keep up the great work

3 years ago

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Joan Harrison Summerfield, FL

I was without my stove/oven for a month - and they only gave a portion of the cost of replacement - I could live with that, but I found that taking a month to get the gift card unacceptable, and the fact that I could only go to Lowes - even if I could get it somewhere cheaper. For the other claims I've had, they have been wonderful.

3 years ago Edited April 19, 2023

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Pamela Hickory, NC

Because you’ve had me pay a lot of extra money for stuff and it was fixed wrong. You did make it right, but wanted me to pay for a new a/c unit after they put the wrong air handle in. But you ended up doing the right thing. The air handler was expensive after I talk to a couple other air conditioning people. So I feel like I got a good deal for $1800 +2 service calls.

3 years ago

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