Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Anonymous

On my refrigerator ice maker, I called them. Then by the next day someone was here to look at it.

2 years ago

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Deeidre

I've only had to call a couple of times and each time they were able to answer my question.

2 years ago

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Sylvester

The last time I used my warranty, I got excellent service and on-time service, too.

2 years ago

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Kenneth

We just used them a couple of weeks ago. And when we called them, they had someone out the very next day.

2 years ago

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Melissa Bloomington, IN

We are still waiting on the company to find us a plumber. We have no communication from them in over a week with any updates. Luckily at this point our homeowners insurance is kicking in.

2 years ago

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Bruce Berkeley Heights, NJ

They analyze the problem, fixed the problem, and had our heating system working quickly.

2 years ago

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Bille The Colony, TX

I appreciate the service but I thought I was overcharged by water heater company

2 years ago

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Therese Brown Dallas, TX

The electrician that serviced my last appt to replace light switch was professional.

2 years ago

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Elaine Stockton, CA

Great service and great providers. I had service the next day after I made my claim.

2 years ago

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Pete Anderson

This company lacks communication, their companies they hire give you one day for service then chooce gives you another and then no one shows up on either day. This company is a waste of money

2 years ago

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Michael Lewisville, TX

Hard to get items approved and the service call is high. will not replace appliance we the same make and quality you have.

2 years ago

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Kisha Clark Lowell, MI

Wonderful service to have for unforseen home despair. Professional and quick to respond.

2 years ago Edited December 20, 2023

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Patricia Johnson

So far they have been great to work with and both times have helped get my issues resolved

2 years ago Edited January 30, 2025

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Regina Saylor Camp Hill, PA

Horrible customer service, set a appointment for a company that doesn't have a contract with you. Schedule another appointment for Thanksgiving day. The tech for the microwave was amazing

2 years ago

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Doreine

Technician was very professional and took the time to explain the everything to me.

2 years ago

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Michele Wausau, WI

I've been very satisfied with Choice Warranty they have been very easy to work with

2 years ago

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Jacquelyn

They are not consistent in having a relationship with the customers. After you're a member or whatever, and there's no consistency and no call backs. One person tells you one thing, another person tells you another.

2 years ago

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Gerrick

I made a claim once and it was less than I would have liked, but the technician that came out was great.

2 years ago

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Ronald Pinehurst, NC

We just started using our warrantee. So easy to use and we have not had a claim denied!

2 years ago

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Susan Fort Worth, TX

Nice to have quick service for multiple needs, disappointing to know they don’t always cover full replacement

2 years ago

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Terry Madden Myers Overland Park, KS

Have been trying to get my washing machine fixed since April. Hopefully they will locate yet another part by Nov 30 appt. It’s a long time not to be able to do laundry in my home!

2 years ago

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Debra Missoula, MT

The technician was polite and very competent. Worked very quickly and was right on time

2 years ago

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Jose

Really satisfied with Miguel, he's really helpful and he's a really straightforward guy.

2 years ago

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Dexter

They got great customer service and they do what needs to be done for me and their customers.

2 years ago

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Kenneth

A month ago, my hot water heater went out and they came out and fixed it right away.

2 years ago

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Anonymous

We've only had it for a short time, but they've been responsive in the short time we've had them.

2 years ago

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John Hatch Boca Raton, FL

Great customer service, quick responds, always there to assist, as of now well worth it!

2 years ago

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Bonnie Fink Covington, LA

I was happy with the service. The AC had a minor problem that was fixed on the first visit!

2 years ago

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William Suitt Baltimore, MD

Got a operator right away ask what the problem was so they could the right repairman fast response

2 years ago

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Andy Cranfill Olmsted Falls, OH

I waited for entirely too long ( approximately 2 weeks) before getting the issue resolved because Choice couldn’t find a technician to repair the dishwasher.

2 years ago

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Johnna Queen Lancaster, PA

I need a new motor for my furnace & a new hot water tank & only paid $750.00 ! Soooo worth it

2 years ago

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Jean

Still waiting on a resolution. One Stop HVAC is still trying to find a solution to my issue. He's working hard.

2 years ago

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Jeff Kingwood, TX

great experience with provider. best experience of all other warranties I have add

2 years ago

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Frank Lewis Boardman, OR

Choice has done an excellent job of working with our customer service needs. They listen.

2 years ago

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Nancy Rojas Raleigh, NC

You guys are great. Used 3x this year very satisfied with you well worth the price

2 years ago Edited November 14, 2023

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Barry

I have a hot water heater that has a cracked tank. It's been now four days. They constantly are asking for pictures that they sent their authorized person out to confirm. I paid my $75 and they come out and he did everything they're supposed to do for Choice Home Warranty. But Choice Home Warranty keeps asking for more and more and more pictures, which makes no sense. I don't believe whoever is looking these over really knows anything about hot water heaters. So whoever is their customer service reps for these is absolutely crazy. When a specialist was out here and said, well, you just need to have it replaced now, they're asking for all kinds of things. They're making us all jump through hoops. Even the technicians who were out there don't understand.

2 years ago Edited November 13, 2023

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Jane

From first call to door bell from repairman all was easy, efficient, and pleasant.

2 years ago

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William

I think that they've upgraded the number and the type of people they send out to do the work. It used to be $45 when they came out, now it's $85.

2 years ago

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Magdalena

I trust them. The technicians that they sent out here knew what they were doing.

2 years ago

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Roberta Harris New Orleans, LA

I liked that the service person arrived on time and immediately knew what the problem

2 years ago Edited November 14, 2023

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Mena Urrutia Stuart, FL

Great experience. Very timely. Technician very knowledgeable on time knowledgeable and fast

2 years ago

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Darrell Terry

Never got issues repaired. Guy ordered parts and never returned. Choice Home Warranty is just a scam!! None of the repairmen were professional. DO NOT RECOMMEND DOING BUSINESS WITH CHW!!

2 years ago Edited May 22, 2024

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Tufan Beyatli Flower Mound, TX

Good service. The contractor usually arrives in 2-3 days and equipped to handle the issues.

2 years ago

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kim kline Latonia, KY

Everything went well and explained everything by the company that came in to do the work.

2 years ago

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P. Arenales Aurora, CO

Great service from the heating guys! Very professional and knowledgeable. Thank you, Pat

2 years ago

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Pamela English New Orleans, LA

Technician professional came out earlier than estimated. Completed job in less than 30 minutes.

2 years ago

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David

2 years ago

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Pankaj Mehta Orange, CT

My last claim was not fulfilled and hence the rating. Otherwise the warranty is great and response is prompt.

2 years ago

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Tom Godby Tampa, FL

Great company. Did what they said they would do. In a very short amount of time. Thanks

2 years ago

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Ping Li Woodbridge, VA

Appointment made after the weekend and technician came on time. Good service 👍

2 years ago

Choice Home Warranty Reviews