Choice Home Warranty: Read 49,358 User Reviews From Real Homeowners

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Verified Customer

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David Chicago, IL

I would advise everyone who considers Choice Home Warranty to read EVERY word of that contract. There are so many things that disqualify a claim. Only one of my claims was seamless. All the others took hours of phone calls to resolve or they were denied because of something in the contract which I didn't catch. In my case, the home warranty has more than paid for itself but I earned every penny of it.

3 years ago

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Michael Campbell San Antonio, TX

Your representative did an outstanding job in helping me with my Amendment. She was professional and very knowledgeable. She was very personable also. You have a gem of an employee.

3 years ago

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Verified Customer

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Idris Akere Twinsburg, OH

I like the facts that you get a quick response back from the customer service agent. And there is also a good communication with the client. But I hate the fact that I have to pay the service fee charge twice for the same issue.

3 years ago

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Verified Customer

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Robert Petway Matthews, NC

Price point is good. Contractors seem to be very competent . I don't like the lack of payment options. Customers should be given the option to pay as they like. For example seniors like myself on a budget should be given the option to pay monthly

3 years ago

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Verified Customer

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Michelle Graham West Palm Beach, FL

I recently transferred to Choice Warranty because of the quick turnaround of technician service. But I did not realize I had to give up coverage for that trade-off. I selected the claim issue "Racks-Shelves." My refrigerator needs this service and my claim is being denied. Why would you let me pay a $75 service fee if you know you don't cover that? I use my refrigerator on a daily basis. Why would I intentionally damage it? How can you say this is not normal wear and tear? I have been using it for over 3 years and now things are breaking from normal use and you don't cover it. My previous company American Home Shield covered parts that were broken and missing. But like I said I switch to Choice Warranty because you had a quicker turnaround for technicians. But if I going to have to fight with you on every claim then it will not be worth it.

3 years ago

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Verified Customer

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Christine Dallas, OR

The service we have received has been excellent- however, it takes FOREVER to get a technician out to the house because of the lack of vendors Choice has. As we speak to the vendors, they all say the same thing- they’re thinking of quitting choice because choice takes too long to respond to the vendor. We had no heat during freezing weather and Choice thinks it’s not an emergency- so it took almost the full month they have to repair our furnace.

3 years ago

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Beth Carter Knoxville, TN

He came in and my son-in-law told him the issue with the dishwasher. He looked under the sink and asked a couple of questions. He fixed the issue efficiently. Thank you, BC

3 years ago

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Verified Customer

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Wilma Pittsburgh, PA

All technicians are repretable professionals who are prompt and I am confident in their evaluation of my situations. My biggest issue with CHW does not lie with technicians it is mostly with review team when I ile a claim. The fine print gets you everytime!!! Read it all !!!!

3 years ago

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Ileana Pettit Hollywood, FL

I like being able to submit a claim via the app. I have submitted various claims for two properties and repairs have been performed to my satisfaction. The only issue has been when the appliance cannot be fixed and a payment for replacement is made. The amount for replacement is not enough to cover the cost of a new appliance. Other than that, I am happy with the coverage.

3 years ago

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Gail Pelletier Columbus, OH

I liked that the technician let me know via text when he would be at my house and he was right on time. He had to order the part and it took a day to get it and came by and replaced the part. It works like new now.

3 years ago

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Verified Customer

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Bobby Winder, GA

I needed a new water heater last year when I called Choice They were very responsive about getting me someone out to replace it, paid out of pocket a little more than I thought I should but over all I was pleased with the service.

3 years ago

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Jesus Estrella The Bronx, NY

The ease of getting information about my account status , and then processing a claim. Your associates were very helpful and sympathetic to my needs and situation. Thank you

3 years ago

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Verified Customer

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Denise Port Isabel, TX

I’m not Impressed with choice home warranty. I’ve not had great experiences with one of the companies they have sent out have been questionable at best. When I’ve questioned the folks at choice I get quoted policy . I was told when I purchased my 5yr policy that I could cancel at anytime with no penalty however when I asked about cancellation I was told I’d have to pay for any services that have been completed by them. So I’ll stay with them Until 2027 and hopefully won’t have to deal with the unhelpful company they sent

3 years ago

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June A. Houston, TX

First all we were disappointed in how one of our claims was handled and we ended up having to fix the issue ourselves due to the way choice warranty handled our claim and they were not helpful. Now on another claim the problem was solved after another technician was sent. So for that we give 3 stars. We are still trying to see the value of this warranty company.

3 years ago

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Sam Clark Bauxite, AR

Mr Kurt was very nice. He presented your program very well. He covered the cost of the program to me and answered all my questions. He was professional and pleasant to deal with. Thank you Samuel Clark

3 years ago

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Nathaniel Brooks Olathe, KS

THE SERVICE YOU OFFER SOUNDS VERY GOOD PRETTY MUCH UNMATCHED. BUT WHEN YOUR SALES PERSON SALES POLICE THAT YOUR COMPANY WILL NOT COMMIT TOO, WELL THAT SPEAKS FOR IT SELF. TO PUNISH ME WELL I BEEN PUNISH ENOUGH. 21YRS UNITED STATE MARINE CORP, GOOD DEAL OF PTSD. A EXPRESIDEN WHO STARTED TO FIGHT FOR THIS COUNTRY WAS STUPID WE JUST DIDN'T HAVE EDUCATION TO DO ANYTHING ELSE. HOW MUCH OF A DIFFERENCE DO YOU THINK (CHM) ARE I DIDN'T LIE ABOUT MY CERCUMSTANCE I SPOKE THE TRUTH. AND FEEL THAT I HAD BEEN TAKING ADVANTAGE OF ALL CALLS OF SUBJECTS TO BE RECORDED, SO THEY SAY. WHY IS IT NOT POSSIBLE, TO LISTEN FOR YOURSELF. DID ANYONE COMDEM OR RECOMMEND THIS PERSON OF DO (CHW ) HAVE NO SHAME. I CANCELED MY PREVIOUS HOME WARRANTY SERVICE 6 MONTHS IN JUST TO SIGN WITH (CHW)

3 years ago

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Verified Customer

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Jim/ Hastings, NE

As we get older, we need to get help with our home maintenance and repairs. Choice seems to fit our needs and from filing a claim to the completion of the repairs is on the spot. The only thing that I have noticed is on the website the actual repair status is usually not accurate. That is the only thing that in my opinion needs to be corrected.

3 years ago

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Cathy A. Corn Pittsburgh, PA

Technicians Ian and Dave were friendly and knowledgeable and found a problem that my regular heating and AC guy missed. Many thanks for dealing with my problem in a timely manner.

3 years ago

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Verified Customer

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Mike Middleburg, FL

Many good household contractors do not want to work with any Home warranty companies because of the approval and reimbursement process. CHW needs to get better service contracts in place in order to help facilitate the reimbursement process with contractors It is not helpful when you do not have a working Kitchen sink and CHW requires up to 2 weeks for a technician/plumber to pick-up the work order request, before moving on to finding my own and requesting reimbursement.

3 years ago

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Verified Customer

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Danny Calera, AL

Dislike; Contractor if they had to order parts and had to return on a 2nd call was replaced with a 2nd contractor without consulting us, the homeowner. Not fair to the contractor whose first visit (2 hrs) and 2nd visit (3 hrs) trouble shooting and not fair to us trying to develop a working relationship. 2nd contractor know what was tried knew the only other solution, and part was not available. He called CHW and we are going to receive a check for $343. New washer was $805. So the $45 dollar fee was expensive for us the customer.

3 years ago

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Verified Customer

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Eula Mobile, AL

Very quick response to my request for service. One service call required a replacement and the funds were available right away. As a single person, having a reliable service takes a load off my mind.

3 years ago

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rfbennett Hendersonville, NC

I was offended that the follow-up call came while I was still navigating the website. I'm accustomed to such a call coming the next business day. It felt very high-pressure. I wonder why AMAC would partner with a firm that uses such tactics. I gave in to the offer because of its rock-solid guarantees, being partially worn-down, and having a nationwide all-star legal team behind me. Even if it's a better warranty than my current one, I should cancel just to teach the sales rep a lesson. And they even called this morning-I let the call go. (I thought this follow-up came from AMAC)

3 years ago

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Ashish Ranjan Eden Prairie, MN

So far, we are pleased with the Choice Home Warranty services. They are very professional and on time to resolve any issues. We have been their customer for more than two years. And would highly recommend their services.

3 years ago

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Verified Customer

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Michele Absecon, NJ

Mike from Alpha Pro was wonderful. He fixed my problem right away, had the right part, was clean and knowledgeable. My appointment was scheduled quickly after I submitted my claim and Alpha Pro was most accommodating.

3 years ago

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John Rhodes Sherman, TX

The Choice Home Tech I spoke with to schedule my service claim was very professional and very Knowledgeable. The Request for service was very timely and they communicated with me at least 4 times while I was waiting.

3 years ago

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gwendolyn johnson San Antonio, TX

The technician that came to fix my refrigerator was very kind and friendly he got the work done fast I think he was very professional and I appreciate that a lot thanks Mr technician man for my GE refrigerator being fixed

3 years ago

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Verified Customer

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Jay Eh Jacksonville, FL

Original timeline of one week for an air conditioning repair was sub-par.... but after my initial protest they got a repair tech out to fix it on the following day... which was excellent. Just would've been nice not to have to call back 3 more times to get that result.

3 years ago

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Verified Customer

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Joe Sala Bethel Park, PA

Filed a claim for my dishwasher that wasn't cleaning properly. Choice response was quick, scheduled someone to come out, who was able to fix the issue. Based on this I can't complain. Hope future claims go this easy.

3 years ago

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Verified Customer

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BILL CHEN Hudson, FL

Very helpful and quick action by the dispatch of a repair technician. Handled professionally and was more accurate in the assessment of the range problem than the manufacturer.

3 years ago

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Verified Customer

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David and Amanda Manning, SC

I really liked Choice Home Warranty since we got them back in May of 2021… never had an issue, they even replaced our HVAC unit, we had to pay some but it was definitely a lot better than paying for all of it. So the reason I gave 2 stars… recently we had another issue with our HVAC unit that was replaced less than a year ago. CHW set up a contractor to come out and the day they were to come they cancelled the appointment. So CHW said they will find someone else. So we waited and waited and waited some more. After not have heat/AC for almost 3 weeks CHW finally said we could choose our own contractor and have him send them the work order and we had to send our receipt. I had the contractor here the very next day. He diagnosed and resolved with issue all in 2 day… nothing too major. Cost $290… CHW approved the WO and approved our receipt I think the very same day. So here’s where it just rough… we have been waiting for our reimbursement for almost 3 months. I was assured it would be sent to us by 4/5/2024 and it wasn’t. When I contacted them they told me they would send it to billing to allow an ADDITIONAL 30 days. When I told them I don’t understand why we have to wait 30 more days they said they can’t “expedite” the payment. I do not consider this expediting when it was supposed to be sent by 4/5 and still hasn’t been sent. It’s not that much money but it’s money that I expected to get back minus the service charge and I just feel like customer service it not the greatest when it comes to dealing with issues.

3 years ago

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Amy Buckley Jupiter, FL

I had a plumber come to check out my water heater. He did a thorough inspection, adjusted the heating coils and it is so much better. Very knowledgeable plumber. I am very impressed.

3 years ago

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James Borror Clermont, FL

We've only had two issues so far - one was addressed perfectly and timely. For the second one - we have one ongoing issue with our front burner, which is more a maintenance person's to address properly, but CHW responds quickly and sets up any calls we need with the service technician

3 years ago

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Ganiat Harris Silver Spring, MD

Professional service. Representative heard my concerns with our current home insurance and offered services that meet our needs at a better price, more coverage and lower deductible

3 years ago

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Verified Customer

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Jane Southbridge, MA

They don’t complete the work Just patch it up to work for awhile. There were 2 claims they did t have technicians for My well and my heating system but I paid for these services So had to get someone else and they wouldn’t reimburse me for the outside technician I used….this was during a cold spell below zero and I needed heat and water.

3 years ago

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Vicki Krausman Las Vegas, NV

Was not happy that it took almost 24 hours to assign a technician to our claim. We were getting heat instead of cooling on our first day over 85 degrees. The technician was thorough and explained the problem to us. He was able to fix it and our air works very well.

3 years ago

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Jay Chill Fortson, GA

This was my second attempt at utilizing the service. The first time was not a great experience. Long story. But this time, it worked out perfectly. Issue was resolved and the process was smooth from Choice Home to the contracted company.

3 years ago Edited November 21, 2023

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Verified Customer

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Christine Mastic Beach, NY

Response time from the filing of the claims was very fast. I had 3 claims and repairs were scheduled in a timely manner. Technician was knowledgeable and able to repair the 3 appliances.

3 years ago

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Alicia Marchioni Minneapolis, MN

Great service for simple household items. When there are larger system issues, the coverage is there but there seems to be a delay and unwillingness to quickly send a technician and approve repair or replacement. The service fee per visit is very reasonable!

3 years ago

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Verified Customer

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Maureen Ocala, FL

Prompt courteous and very professional repairmen. One young one was from Ukraine and a bit hard to understand and communicate with but A VERY hard worker and extremely professional.

3 years ago

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Verified Customer

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Carol Newport News, VA

My dryers stopped working, I called Choice Warranty, I immediately I was connected to the repair center, a nice young lady set my appointment. The repairman came to my home within no time I could use my dryer. Thanks

3 years ago

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Jeanette Griego Woodland Hills, CA

SIGNING UP WAS EXTREMELY EASY AND PLEASANT. IF THE SERVICE IS HALF AS GOOD AS MY LAST COMPANY (WHICH I UNDERSTAND IS EXCELENT) I WILL BE HAPPY I MADE THE CHANGE. THANKS JOE.

3 years ago

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Verified Customer

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Rosemarie Averhoff, Broker Assoc Irmo, SC

When we have to call for a repair service they have been prompt to set someone to our house. we were not happy to pay $200 for a new hot water heater but we got ours replaced with an equal one so we were happy in the end.

3 years ago

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Verified Customer

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Cristol Fredericksburg, TX

The initial time to find a technician to replace the hot water heater was way too long especially when the technician who did the job was local. In all it took 12 days from the time of the claim. Overall, the CHOICE people who took my calls were very cordial and said they were going to expedite the matter. The technician hired was very good.

3 years ago

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Verified Customer

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Julie Dallas, TX

We changed to Choice as the response to our requests for service was promoted as within 2 days. We have made a couple of calls for plumbing needs and the best service we have received as been 4 days. We had one company come out; reported a part was needed and said it would be 3 to 5 business days. We call after not hearing anything for over 10 days and get the information that the part is back-ordered. Why couldn't they communicate that to us. Thankfully it is not something critical we need. bottom line, service has not been that good

3 years ago

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Verified Customer

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Kathy Summerville, SC

I specifically chose to go with CHOICE HOME WARRANTY because I recently purchased my home and wanted reassurance that I wouldn’t run into unexpected issues and expenses. I spoke at great length with your representative and based upon those conversations that this was the right company. I made a claim because the hvac was making loud noises and the thermostat didn’t seem to give accurate readings. I was pleased that the contractor checked it out and assured me there was nothing to be concerned about. I then made a claim because my bathtub faucets don’t put out much water and the master tub faucet doesn’t work properly. The plumber was pleasant and very professional. He explained that the master tub faucet needed to be replaced or could possibly be repaired if he could locate the necessary parts. I then received an email refusing to fix it. I’m almost 71 years old and live on social security alone. I specifically took out the warranty program because I knew I couldn’t afford to make future repairs and I could roll the cost of my warranty into my financing. I’m very very disappointed and frustrated. I can only use one of my bathtubs and so I have to use the guest bathroom, which takes a great deal of time to fill the tub to a usable amount of water. As I only moved into the unit in January, I only starting to discover these issues. If I can’t get the things repaired that I need, then why should I continue to carry the warranty? Respectfully

3 years ago Edited January 10, 2024

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Verified Customer

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SRAV Houston, TX

I have generally been happy with CHW in my previous home. But the most recent experience has been awful. The repairman they sent was ok to repair my covered AC unit only under the condition that I would also replace the entire AC unit with them at a cost that was more than twice what I could get from other vendors. CHW did support the claim but under the same conditions. This is full blown extortion. I refused and went with my contractor that replaced the complete AC for the same price as CHW contractor was going to replace just the unit.... I will cancel my subscription and change to another company. Follow up customer service was awful and not amenable to anything.

3 years ago

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Verified Customer

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Sharon Houston, TX

Service was prompt and professional. Choice Home Warranty sent out Tactical Appliance when my washer had an issue and they were fantastic: Prompt, courteous, professional service!

3 years ago

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Verified Customer

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Richard Greenfield, IN

I have used Home Choice Warranty a couple of times since purchasing this protection and I'm completely satisisfied with their service and protection. I would recommend them to everyone.

3 years ago

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Verified Customer

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Tiffany Morris Tucson, AZ

Super great company! Made a claim and next day guy was out fixing it at no extra charge other than the site visit fee. They always come through when needed! Worth every penny.

3 years ago

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Verified Customer

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Scott Ellner Edwardsville, IL

Claims process has been fairly straightforward. Most of repair expenses have been covered for our claims, but we did have a bad experience with one contractor who took the service fee to diagnose the issue and never returned to complete the repair, and we had to find a local vendor to complete the repairs.

3 years ago

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