Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Scott Hanna Yulee, FL

The service techs have been great, I have a different opinion of what is considered routine maintenance to the AC system but other then that good

4 years ago

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Robert Gonzales North Las Vegas, NV

I prefer to talk to a live person when I schedule service, if I didn't check my junk mail I would not have known the tech. was coming

4 years ago

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Richard ORourke

My first claim was handled in a sloppy fashion, imo, and resulted in a cost $495 higher than the $75 advertised. The second and last claim was handled very efficiently with no problems or unexpected costs.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 28th, 2022

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Sarah Wycheck Austin, TX

They did not replace my water heater after two technicians came out and looked at it. After the second time it failed, the technician said it needed to be replace. Choice home warranty refused to replace it. I appealed it and nobody ever got back to me on the peel. I ended up having to replace it myself.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 24th, 2022

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Verified Customer

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Jean Annapolis, MD

Great service. Efficient & timely. Take time to explain problems & recommend what needs to be done to prevent problem.

4 years ago

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Victoria Las Vegas, NV

I've only had one service call. From an electrician. It was a minor problem and it was fixed promptly.

4 years ago

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Mercado Buford, GA

Great all around service! Response was timely. Techs are professional and knowledgeable. I will renew my contract, worth every dollar!

4 years ago

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Donna Millman Saint Cloud, FL

The latest service person was knowledgeable and fixed the air conditioner. I always have good experiences

4 years ago

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Matt Kelly Cincinnati, OH

Have been awesome on each issue I've had. Quickly and easily handle the contractor set up and appointment.

4 years ago

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Jasper Rizzo Scott, LA

Good service, easy to work, east to talk to someone if there is a problem. Would recomend Choice Home Warranty

4 years ago

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Maria Stubbs Lancaster, PA

They solved my problem for $85 while other companies tried to tell me I needed $800 worth of repairs

4 years ago

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Michelle Bailey Lee's Summit, MO

Everything went great except speed in getting repair company out and not having alternative methods of getting repairs done.

4 years ago

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JOYCE CHILDERS Haltom City, TX

I,ve had good results with the people that Choice has sent out. I,ve only had a couple of issues with them out of 5 years of being with them.

4 years ago

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Sandra J. Lynch Mebane, NC

Reluctant to pay, finally did... contractor had too many jobs that were rated higher priority even though I had a water leak in three different areas of my home

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 27th, 2022

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Verified Customer

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Karen Susan Days Johnstown, OH

In my dealings with Choice, I felt strongly that they look for ways not to cover the repair. I will give them one last chance -- hopefully, I will not need them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 27th, 2022

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Verified Customer

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Gregory Isbell Muscle Shoals, AL

When they replace a product they claim that they can purchase the same product for around $320 when in fact it cost the customer about $750 , whereas I also have another home where the refrigerator went bad, they allowed $950 on a new one that I paid $1075 for it . CHW Is a CRAPPY company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Verified Customer

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Paul Spring, TX

I have had a very negative experience with them. But I do like their customer service because they are very helpful when you put a claim in. As far as the service goes, I'm getting nowhere with them it's frustrating. I think that if they would be more open to dialogue when settling a claim it would be a lot better.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2022

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Verified Customer

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Everett Fayetteville, NC

They are very prompt. I made a phone call because I needed my ceiling fan fixed and they came out to help the next day.

4 years ago

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Nicholas Jack Wichita, KS

They never followed up with me, there was no follow through. Overall I feel like the company is a scum. Right now I am experiencing my third incident. Within eight months my AC was not working on three different incidences. They sent somebody out but they didn't want to fix them and wanted to rebuild my system. I strongly advise not using Choice.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 25th, 2022

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Verified Customer

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Jeffery Burleson, TX

It took a while to get a hold of somebody and they're not very good at handling adversity. Yesterday I had a problem with the refrigerator that was in my garage and they told me I wasn't covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 25th, 2022

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Verified Customer

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Varnell Ellenwood, GA

I use my warranty for my air conditioning and I had no problem getting to it. I had no problem with them coming to my house but in order to get my equipment it took about three weeks before I could get everything.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 25th, 2022

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Verified Customer

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Marva Washington, DC

The insurance has a value to it. Overall you might not need it but maybe some year you will, it comes in handy.

4 years ago

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Kenneth Harker Heights, TX

As far as customer support, they're pretty helpful and pretty safe, they are always on top of things. Things run pretty smoothly with this company.

4 years ago

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Verified Customer

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Vernon Chesapeake, VA

When I called, they sent someone out to the house within 24 hours. I recently called for a service on our garage door.

4 years ago

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Anonymous Cocoa, FL

They are very quick to respond and they're always courteous. And they get the work done in a timely manner.

4 years ago

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Dennis Ellenton, FL

Customer Support was good. They handle everything well. The last serviceman that came was not very good, but I don't have a problem with choice home warranty

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 25th, 2022

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Verified Customer

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Julia Snyder, TX

I had to use my warranty recently because the air conditioner would not keep the temperature right, so they took care of that one. They are always ready to answer questions that I might have.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 25th, 2022

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Verified Customer

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Marvin Phoenix, AZ

We need a warranty for the washing machine and when they told me it needed replacing they paid five hundred dollars for it.

4 years ago

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Verified Customer

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Imogene Knight North Manchester, IN

Great and professional service, now worries. They are very prompt and reliable and have great customer service.

4 years ago

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Verified Customer

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Carolyn McEwen Midlothian, VA

Have only called recently and very good communications as well as the service received from the plumber.

4 years ago

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David Gonzales Newaygo, MI

Takes to long to get repairs done they need smaller window times for repairs not 9 hour windows no one wants to wait around 9 hour for repair man to show up!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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Carole Koerner Charlestown, IN

It was ok service that I received for fixing my washer. But a lot of mis communication between the people who were fixing it and me of when they would show up to fix it.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Verified Customer

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SAMUEL IDRISSA SESAY Columbus, OH

Bad experience to my last claim, the claim I made was not solve and the technician told me choice warranty will be calling me to discuss it, up till now nothing has happened, the most painful of all, I have choice until 2025.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Thomas Kurras Hendersonville, TN

Every claim has been denied. The last claim was dishwasher. After it couldn't be repaired was given $250 to replace. I can't buy a dishwasher for that. Also out $150 to get a plumber to stop leak left by technician sent by choice. The list is long of poor service

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

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Verified Customer

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Adnan Gul Houston, TX

Reliable company, had issues with plumbing choice send the guy next day and approved the work order

4 years ago

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stephen chesterson Hartsdale, NY

I have had 1 repair request. Ot was handled quickly.great communication with Choice and repair tech was excellent

4 years ago

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John George Henderson, NV

Very professional and efficient. The repair work is completed in a timely manur and very convenant to file a claim

4 years ago

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Martin Ramirez Chicago, IL

Good quick service. Tech found the issue quickly and made the repair. Gave advice so it wont happen again.

4 years ago

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Audree Vaughn Atlanta, GA

My first experience was not good. Even though my hold time on the phone my second call, the service guy was prompt and followed up with success.

4 years ago

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Brenda Uetz Marthasville, MO

Everything so far has gone pretty well. Appointments have been set quickly when needed and the service provided has been good.

4 years ago

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Sheryl Alexander Henderson, NV

The people at Choice are excellent to deal with but their replacement policy is a joke. I have a Viking Professional microwave oven ($1800-$2200) and they are giving me $400 to replace it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Verified Customer

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K Hamilton Prairieville, LA

Worst experience with this company. Reported a issue about my microwave not working on March 20 and it is still not repaired. Tentative date is May 10th but have been scheduled two other times with no technician coming to house

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 12th, 2022

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Verified Customer

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Debbie Hubbs Knoxville, TN

These fly-by-night companies that they contract with do not show up for their scheduled appointments. We've had 3 to cancel on us after staying home and missing work 3 different times. Should charge Home Choice for wasting our time.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 12th, 2022

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Verified Customer

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J Williams Mechanicsburg, PA

You denied my claim to cover the replacement of my more than 28 years old failed furnace by claiming it was not due to normal wear. The furnace failed after more than 28 years is not due to normal wear just because it has some rust on it?

4 years ago

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BRIAN LOEB Maumelle, AR

The Lowe's gift card was nice, it would be ideal if we had an option on where to shop, but it took almost 30 days to get the gift card for our new refridgerator.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Verified Customer

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Patricia Arnold

I got tired of the runaround after repair was approved. Also, 4-6 calls and e-mails a day begging me to sign a new contract.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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William Rezac Osage City, KS

Quick response and follow up! Have used them a number of times and they always respond with excellent service.

4 years ago

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Verified Customer

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ANA LANDEROS Midland, TX

Choice Home Warranty has been always very helpful, always send someone right away to fix what needs to be fixed!!

4 years ago

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Verified Customer

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catherine Louise dossat Conway, SC

Matt, the plumber from Affordable Plumbing, went above and beyond to make sure that both my toilets worked correctly.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Reggi Jones Raleigh, NC

2 other companies said I needed a New Gas Water Heater but Choice Home Warranty came out and fixed the Water heater!

4 years ago

Choice Home Warranty Reviews