Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Wonderful Sampson Parker , VA

Great working with you the people there, they are very courteous and helpful. Response time was very fast to getting my freezer repair and running again saving my food during the COVID-19 pandemic.

5 years ago

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Curtis Broom Raleigh, NC

It felt that within 2 hours of calling in, I was already scheduled for a next day visit by a local company. The one thing I would ask, is next time, ask what would be a good time, they were scheduled the next day to arrive from 7-10. I personally don't want people coming to my home before 9AM. Overall I was satisfied.

5 years ago

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Jodie Carver Orlando, FL

So far choice warranty is great. The only issue I have is how long it takes to get a tech out. Usually 2 days because it’s warranty job. However choice home warranty did make it happen the same day when my ac went out. I had just had surgery and they were so helpful. I do recommend them, but do read what they cover and don’t.

5 years ago

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Renee Oviedo, FL

I recently had my air conditioner go out in the Florida heat and your company chose to not repair the unit and offered us $200. Now my washer has gone out and you responded by saying you have great news for me that you are offering me $299.99 to purchase a washer. Honestly, you know that does not cover the cost of the bottom of the line washers. The Technicians you send have been great but your customer service stinks! My previous experiences were wonderful prior to last year. We paid for Warranty Coverage on 2 residences and I don't feel that when I need you that you are being fair to your consumer.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 13th, 2020

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Terreasa Spiese Port Saint Lucie, FL

WE have had Choice Home Warranty now since 2016. We had to use it a couple of times and everything has gone very well. We would highly refer them as your warranty company. Very satisfied.

5 years ago

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Carolyn Turner Kansas City, MO

I not satisfied with Choice Home Warranty because of the lack of coverage approval you give. There were three things wrong with my furnace that made it stop working. CHW only approved one of them. I don’t think that is right. If all three of the items played a part in the malfunction of the furnace then all three items should have been approved. That’s what I’m paying a monthly premium for.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. . Upon a recent review of the claim, there was no mention of multiple failures to your furnace. If there were additional failures to your furnace please have your technician send an updated diagnosis.

Apr. 7th, 2020

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Cherie collins Reno, NV

The price is very reasonable, however when I recently called for service on my dishwasher, it was NOT a good experience. I got incorrect emails about my service dates and times, wasted my mornings three times awaiting a technician. When I called the first one, I was told that the appointment had been canceled by CHW. The second tech said they had told you that they they couldn’t work for you, the third told me that they weren’t going to do my job because you hadn’t yet paid them for the last several jobs you had done for them.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 7th, 2020

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Brenda Cunningham Las Vegas, NV

Choice responded when my water heater started leaking. I was disappointed when I found out that my tank is not covered by their warranty but they agreed to supply me with a new tank if I agreed to pay the plumber the installation cost. Thank you for working with me and assisting me in getting hot water.

5 years ago

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Jaylynn Chun San Bernardino, CA

Thank you Ron for all your help with renewing my home warranty! You did a lot to assist me and to help lower my rate especially now during these hard times ! Much aloha, Jaylynn

5 years ago

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Drew Alachua, FL

I have been waiting for 3 days for someone to contact me about my septic tank back-up issue. All I get from "customer service" is that they are working on it. We cannot use our toilets, shower, wash dishes, wash clothes, nothing that involves drainage. I have been a customer of CHW for almost 3 years and this is the first time I have had very poor service. CHW can do better!

5 years ago Edited January 10, 2024

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Kathy Burlington, KY

So far it has been good. We are new to it. There was some delay in getting a part replaced in our furnace waiting for them to replace it. Plus they don’t pay for weekend calls. Our furnace went out over the weekend and it was cold out. So I feel the wait was unnecessary especially for something we need.

5 years ago

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Mike Hamlin, WV

I was pleased with choice home warranty. They took care of my claim very quickly. But I didn’t know they didn’t pay for Freon if needed. But my system is working now and I’m happy. Thanks choice home warranty.

5 years ago

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Leticia Magana Aurora, IL

Fast response from Choice I submitted my claim and got a response right away. However Plumber didn't came to my house until 2 days later. Overall, satisfied with their service.

5 years ago

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Jerry Beickel Hampton, VA

I get good service from the crew at choice home warranty. I am surprised I cannot get a plumber until Monday, but at least I have an appointment time. I will stay with Choice for as long as they serve me as they have been. Thank you.

5 years ago

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Tom Scott Bloomington, IL

Had a problem with my stove top burner . Called Choice Home Warranty and they couldn't fine a Tech that could work on it. So they let me fine my own, Followed their procedures and they are going to refund most of my bill. Thanks

5 years ago

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Mayra Round Rock, TX

During these difficult days we were overcome with worries when our dryer broke down. Choice warranty came through without delays and our dryer was fixed. So glad to know we have a dependable company that's here for us!

5 years ago

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Barbara Tallahassee, FL

I was not pleased with the sign up process. The salesman was very pushy and tried 4 times to upsale me. When I told him I wanted him to stop, he hit angry with me and said he was “just doing his job.” I am a brand new customer so I don’t know what it will be like doing business with this company in the future. I am considering canceling my policy and going back to my previous warranty company.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 23rd, 2020

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Ron Bain Spring, TX

Fairly straightforward process to file claims. punctual response of assignment of service technicians. For the most part, service technicians have been punctual and competent.

5 years ago

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Deborah Collins

When I call my claim is immediately started on. They do what they say and they are polite. They didn’t replace my stove completely but they did supply money toward a new set.

5 years ago Edited January 10, 2024

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R Roj Fairfield, CT

I am happy for the customer service that you provide. its Professional and Attentive. Calls are responded immediately to address any issues. Thank you for your service. I will recommend to family.

5 years ago

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TIMOTHY D'Iberville, MS

My microwave "died". The rep stated: "CHW will probably pay for new one" since the repair was MORE than a new one. He did not tell me what the price was. I was notified that $169 was all that I was allowed. I contacted CHW and a rep upped it to $210. That part was fine. But, it included everything, unit and installation. There is no place I could get a replacement and have it installed for less that $289, but CHW did not allow that much. I am disappointed in that offer.

5 years ago

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Kim Cleburne, TX

After comparing different companies and options, Choice Homes was the best! The customer service was great and answered all my questions, and helped me understand all of it! Thank you Choice Homes for helping me!!

5 years ago

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Jay Johnson Killeen, TX

So i have done good with choice home for the past yr or so but recently my toilet was leaking. I called on a friday and placed a claim, within a few hours i had an appointment. But the appointment was for the following Friday and my toilet was leaking right then. I attempted to contact the people they assigned to come fix my toilet and they said they could get out sooner but it would be monday. So at this point i am scrambling for a solution and realize i can just call around to see if someone can come sooner and just be reimbursed my money through choice. Well fast forward to the work being completed and I'm short $218 but my toilet is no longer leaking onto my floor and causing more trouble for me later. I speak to a choice home rep who tells me to have the plumbers call them and give them the invoice and based on the work done they will give me back my money. Today i received an email stating i will get a check in the mail for $45. Disappointed and frustrated is an understatement.

5 years ago

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Martyn Hodgson Kea‘au, HI

The repair man said that if a claim is over $300 that the repair person would have to get authorization to do the repair and that Choice has limited hours to be able to get authorization. Fortunately this repair worked out about $170.

5 years ago

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Kathi jones Topeka, KS

Well I have had choice for three and a half years and it is now time to renew and I have a technician out 5 times for my refrigerator. They have replaced the same parts numerous times and again they have sent a technician who said the fridge is a lemon and they still want to replace parts. Not to replace the fridge. I think I have to consider whether to keep choice or not because they have almost put as much as they would have paid to replace it in parts. The technician even said he didn’t know why they weren’t replacing after having 5 claims on the same item. They approved replacing the same items that have been replaced before. Might want to consider whether to purchase from them or not. Kathi Jones

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2020

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Samuel Hess Stafford, VA

Garbage Disposal broke on Saturday called in claim. Tuesday repairman showed up and installed new disposal. Paid him $45.00 fee. Worked as advertised. Would recommend Choice Home Warranty based on my experence.

5 years ago

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Anthony Johnson Panama City, FL

Very happy with this. Made a call because my heat went out, they had a company out to fix it the very next day. Very easy to work with and got it taken care of fast. Thank you for your help.

5 years ago

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mbryant2003 Rowlett, TX

The only thing I like about this company is the fact that I can pay less for a service call fee, but you don't cover the repairs that are necessary once the issue is diagnosed. Not really happy with the amount of money I pay for my warranty when I have to pay out of my pocket for the repairs. You won't fix my refrigerator leak because it is not a mechanical failure and you most recently denied repair on my leak in my laundry room where all I needed done was to replace the hot and cold turn off valves, because one of the check valves went bad and was leaking behind the wall. Even the technician said he doesn't understand why something like this would not be covered. I have been a customer for two years and the only thing I have ever needed done was A/C work and a few clogs fixed. Very disappointed.🙁

5 years ago

Reply from Choice Home Warranty

Although we regret to hear that you are not satisfied with the outcome of your claim, we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Mar. 2nd, 2020

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Houston Carr Fernandina Beach, FL

First person was cordial and didn't push. I declined their offers. Someone different called next day; I signed up as I had received email from the first person and went to the website and read the contract.

5 years ago

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Francine Sutton Anderson, SC

I just signed up with choice warranty so The only thing I can talk about right now is the customer service the agents I talked to were very helpful Reassuring. I feel that I Have one of the best companies

5 years ago

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Mishelle Kochel Loganville, GA

Called on a cold holiday weekend and we received a service call within 24 hours. Contractor had our furnace working within 20 minutes. Claim and call were super easy and we appreciate their courtesy and quick action.

5 years ago

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Ercilia Farruggio New Port Richey, FL

I gave you five(%) stars for the outstanding respomse addressing my problem. The mechanic that did the inital inspection of the washing machine was very efficient, couretious and informative in explaining our problem.

5 years ago

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T. Huff Rossville, GA

My experience was even better than I expected. I really appreciate the helpfulness, knowledge and polite professional manner that Cortney showed. I will recommend anyone I hear of that is looking for a home warranty.

5 years ago

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Ron Litton Olathe, KS

Well it is Saturday. The hot water heater went out AGAIN last night so no hot water. Your guy FIXED it Tuesday, then was told it would be replaced. That is next Tuesday. So none of you operate on the weekend so I am SOL for another 4 days again. Plus even though this is covered by warranty, I still have to pay $600 to YOUR vendor for the install, because they say I HAVE to add an expansion tank. So much for warranty. It helps line the pockets of your vendors. You need vendors that can actually DO a repair on a weekend. Your people in India that I called the complaint into last weekend the first time it broke are worthless --- no effort to get anything done timely - plus your vendor does not even return a phone call on a week end.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020

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gregory b campbell Houston, TX

I didn't like the fact that Choice decided to replace my dishwasher and made me a cash offer of $179.00 for a $450.00 dishwasher. When I talked to my case manager, she increased the amount to $349.99, still not covering the replacement and installation. But it did amaze me that the first thing I was offered when I called was RENEWING!! Just didn't seem right.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Feb. 20th, 2020

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Debbie Columbia, MD

The response time is great from when I filed a claim to getting an appointment set up. The three times we have used our policy the technicians that came out were wonderful and fixed the problem within a couple of hours.

5 years ago

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Nylan Collins Riverview, FL

Although Lucy was very nice, I’m not understanding why you’re not sending a plumber to check my faucet. Lucy told me to go and read section D #8 which I did and it doesn’t say you don’t fix a leak. It states you won’t replace the fixture. Fixtures is not what causes a leak. So today I have to say you got 3 out 10, ten being very satisfied

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 19th, 2020

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Jane ,

I was very impressed by the promptness for the help I received with my claim. The technician who gave me service was so courteous and helpful. This was a positive experience.

5 years ago

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Kathy Dias Palm Coast, FL

My experience was great. Sal was informative and polite. Look forward to doing business with you . I am a new customer so trustworthy info I don't have yet. But every thing I read looks like they will be great.

6 years ago

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Pamela Nguyen Memphis, TN

customer service is great and resolves problem very quick through online. We are very please Choice Home Warranty services and will continuing with Choice Home Warranty for many coming years.

6 years ago

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Jesse Ketchikan, AK

I have talked to 2 claim agents who had strong thick accents and were therefore very difficult to communicate with. Please consider improving in this are so all of your clients can be serviced in an efficient manner without having to repeatedly ask for clarity.

6 years ago

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Janis Wyatt Toms River, NJ

I am very happy with the contractor Choice Home sent to my house to resolve my plumbing problem. The contractor was very knowledgeable, efficient and professional. I highly recommend Youngs Water and Sewer and have already told my co-workers how fantastic they are.

6 years ago

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Andrea Pittsburgh, PA

I had two problems, a clogged toilet and a broken dishwasher. Choice Warranty quickly sent a repairman for both. They choose good companies and all was complete within a few days.

6 years ago

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KC Princeton, NJ

I have had Choice Home Warranty for the last 4years and have signed up until 2023. Its value for money and peace of mind that things will be fixed or replaced if it’s not working.

6 years ago

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Letina Pruitt Memphis, TN

Had. a great experience agent was knowledgeable professional and helpful. He help to cut my service fee in half saving me money l would highly recommend this company. Thanks, a million!

6 years ago

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Martha Wank Newport, AR

I like that you are concerned for you clients and if one contractor doesn't show up, you immediately find someone else that does, I would highly reccomend you to anyone I meet, thank you!

6 years ago

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Robert Bolier Sarasota, FL

Tony C, your Rep, was Outstanding! Extremely knowledgable, professional and personable, he thoroughly convinced me to buy the long term package. He is to be commended!! He did a great job!

6 years ago

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Michelle Oklahoma City, OK

Submitting a claim was so quick and easy. I received notification right away a service provider was scheduling an appointment. Service was completed quickly. Very happy with the quality repair!

6 years ago

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Stephen and Riva Portland, OR

We found our first experience with Choice to be just what we'd hoped. But the second experience revealed a detail about their coverage that left us feeling we'd been taken advantage of. The fine print about "repair or replace" warranted items includes an escape clause where they only provide a cash payment at their discretion. In other words, they would not repair or replace our appliance, but rather gave us cash. We are left to pay twice the amount to replace our washing machine. Moral of the story is don't listen to their sales agents and read the fine print. It's in there, but their salespeople had us believe our warranted items would be repaired or replaces. Not true.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 17th, 2020

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Anthony McClain Coppell, TX

Choice is very responsive and their subcontractors are professional and knowledgeable. If I have a negative comment it would be concerning the exclusions in their coverages. Many repairs bleed over into their exclusions and you can find yourself having to call another repair company to complete the work. In addition some repairs uncover related additional work and the rather than repairing those items even if they would be covered under the Choice warranty you have to make a separate claim and reschedule the repairman with Choice.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 15th, 2020

Choice Home Warranty Reviews