Choice Home Warranty: Read 42,087 User Reviews From Real Homeowners

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abid ghuman Las Vegas, NV

Good response time. Send qualified technicians. Reasonable in sharing cost of repair / replacement except in case of major jobs such as AC compressors etc.

1 year ago

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Elisrawynd El Mirage, AZ

They let me upgrade my policy for a pool/spa after recommending they covered salt water pools. Joined them in May of 22. In August pool salt water cell died. Filed claim. Selected the "Salt Water Cell failed" option from their website drop down menu. Tech arrived verified dead said not in stock 6 month backorders. No problem. Paid 85$ fee, away he went. Jaunary of 23 no word from original tech. Filed new claim. Selected the "Salt Water Cell failed" option from their website drop down menu again. Checked my "whats covered" option on my account on their website. Minimalist page, says Covered - Pool/Spa. Set up with different company, different tech arrived February 1, verified dead, said was in stock had to get approval from Choice. Paid 85$ fee, away he went . Submitted for approval salt water cell order. Within 15 minutes Choice denied by email. Reason? "Your policy does not cover Salt Water Cells. See Section D and 1" Sales people I talked with at beginning said it covered salt water pools. Salt Water Cell problem is a dropdown menu choice on their website. If it is not covered why include it on your options list? Why not if it is selected, immediately inform them that is not covered? Why let someone file 2 claims and spend 85$ twice with two different companies? Bait and switch tactics. Poor customer communication. Bad business. FYI I finally found the coverage document. Well hidden on the website. Not on the large bright "What's Covered" button in your account. Hidden at the bottom of the page in small script. Deceptive.

1 year ago

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John Mc Intosh Eastpointe, MI

The young man (Mr. S) did his best work for me. He was punctual, attentive and, treated the problem as if it happened to himself. Five Stars All Around!!!

1 year ago

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Mary Ann Curtis Miami, FL

I have lived all over the country and used several different home warranty companies. Choice Home Warranty is the worse that I've ever used. It was given to me as a gift by my realtor. It started from the original call to start service with them and the sales person was trying to bully me in to buying 2 years upfront. When I kept refusing, he swore at me and hung up. I just thought maybe someone was having a bad day. I have placed several service calls with them and the first response is they don't have anyone to service my problem and I should find my own person and they will reimburse me-which is a hassle. I am new to the area and that is one of the great things about a home warranty is that you instantly have qualified people. My policy is about to expire and I get at least one call a day to renew. I told the first couple of sales people that I will not be renewing, whereupon again, I am bullied, disrespected, etc. I would NEVER recommend this company to anyone. There are better companies out there like First American Home Warranty. I had them for years and always felt valued as a customer.

1 year ago

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Linda Healey Jacksonville, FL

Rating for Choice. Your sales department is very eager to talk. Your claims department, however, is not. I specifically went over every item that we needed to be covered with the sales person in May, which included the swimming pool pump and the well pump when he told me only the motor would be covered. He asked if it was for water inside the house or outside and I explained it was for the sprinkler system. I told him that was normal. If it is not on our warranty is the fault of the sales person. Very very displeased right now with choice, and may very very well change if this is not resolved Plumber a few months ago replaced Delta with cheap generic without consulting me before buying. Not happy

1 year ago

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Rusty Lookabill Dalton, GA

I felt apprehensive to do this abd I recommended another person so I am still explain to him about wasting our money The guy shows up no ladder how are you going to get into the attic No ID No signage Polite friendly Told me I didn’t have to pay him .cause he couldn’t find anything lol . They can’t find workers and the ones they find are not qualified I called a heating and AC person they found the issue the house is great Choice has been here 3 times , there is no problem and the heat so being blowing out cold air 20 minutes after it’s been on I could get my house to heat the fan kept blowing cool air abd would not cut off The house is oven now after I called a certified Heating / AC company Stay away for on Choicre

1 year ago

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Mark Lexington Park, MD

Tech rep and Choice agent were courteous and knowledgeable. Process time could be improved. Wait time on the phone is excessive. Although my claim was a microwave which is non essential, I would be disappointed if my refrigerator had failed.

1 year ago

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Tom Bayless

The promptness of tech, the completeness of the inspection. Professional and friendly tech. Company was quick to make determination and communication.

1 year ago

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Jackie Williamson Roanoke, VA

I have been waiting several days for choice home warranty to find someone to look at my furnace. They sent me an email advising that I could fo outside of their contacting agents but I would be responsible for 100% of the billed charges and Choice would reimburse me up to the contracted rate. REALLY I work in the insurance field and I know how these things work. You are basically trying to rip off your customers.

1 year ago

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Lindsey V

He was hard to understand over the phone and didn't introduce himself when he showed up. Also, he was on the phone with someone the whole time and didn't really communicate with me what he was doing before it was done. But he did fix the issue and it was a minor issue, but not something we had the expertise to correct ourselves.

1 year ago

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Sonia Hernandez Los Angeles, CA

I'm currently waiting for an approval to repair my dishwasher, service technician came 2 days ago and haven't heard back from choice warranty. I called JM appreciate to get an update, they are waiting to get an approval from Choice Warranty.

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 27th, 2023

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Martha Lieberenz Denton, TX

Very nice people to work with. Let is know when the service man was to be here and he was. Would recommend this company to anyone who needs plumbing service.

1 year ago

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Cynthia Bennett-Coleman Loganville, GA

Niclas helped me. He was friendly and professional. He was able to replace my thermostat. He called me to let me know he was on his way. I liked his customer service.

1 year ago

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Jerry Brandon, MS

We have been pleased with Choice Warrantyand the response time to our claim. We have also been pleased with the repair companies that they have sent out.

1 year ago

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Glen Milford, UT

Very quick response when submitting claim for service on problem with covered appliance. Experience technicians were used correcting problem with unit

1 year ago

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David Banks Phoenix, AZ

2 parts were ordered for refrigerator. Main circuit board that controls freezer was delivered, but second part (face control plate) was backordered with unknown delivery date. Installers will not install circuit board until face plate arrives. Installation of circuit board will at least allow freezer to work correctly which currently does not freeze food. Choice and repair company were reluctant to make 2 repair trips and did not care about our food hardship and forced us to wait for the backorder even though the main circuit board we have would be beneficial. It has been 2 weeks now.

1 year ago

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Bryan Fort Smith, AR

I’ve filed a couple of claims with CHW. I was very pleased with the service and quality of repair company that was used to fix/repair what needed to be done.

1 year ago

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Gregory Lantsberg Oceanside, CA

The tecnision arrived in time to fix the problem, but it took almost a week between request and visit. During this time, heater did not work and in house temperature dropped to 53F

1 year ago Edited January 23, 2023

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Frank Travelers Rest, SC

After reporting the problem automated system did not say anything other than thankyou for the call. Had to call back and speak to a live person to find out I will be called within 24hrs.

1 year ago

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L.Murphey White House, TN

Abraham was very knowledgable about the warranty and what it covers, was very courteous and helpful. Offered several solutions to help us. Very enjoyable to speak with.

1 year ago

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Bill hughes Ashland City, TN

My furnace was acting up when it was below freezing. I called Choice warranty and was given a service date 10 days out. That’s not good when it’s so cold pipes could freeze. I called my local guy and got service right away. No thanks to Choice!

1 year ago

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Rachael Sellers

I feel that choice is only about "patching" issues and not fixing. And they don't care to waste your time. they would rather send a company to your house make you miss work multiple days for same issue to still not be resolved. Then to want to assign a different company to attempt to fix the issue that the other company was not able to fix in 6 attempts to fix. Then I added septic to my warranty to find out that everything I needed for my claim of course wasn't covered. even after it took CW 4 weeks to find a technician to come out. CW did nothing in those 4 weeks to expedite and work to get some one to my house. CW did not care that my plumbing was backing up. no one called with updates, then they tried to push me to find someone myself and do the reimbursement option and then have company of my choice deal with submitting a ridiculous amt of paperwork, pictures etc to even see if they would cover the claim, so they wanted me to do their work for them, every company I talked to did not want to deal with Choice as they said they wouldn't cover anything and they were all correct. it would of saved me a lot of time and headache to call and have it handled without Choice even involved.

1 year ago

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Stella Farmington, MI

The sales person misled me saying that I will be responsible only for service call payment.I ve had to pay out of the pocket for heater replacement -$300.Nobody could explain to me why. I don’t know the sales person name and can’t properly compline ,but I felt really dissatisfied with the way it played out

1 year ago

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Paige Carson City, NV

We lost our furnace on December 5th. I called Hawkins Hearting and Air to come out and tell us what was wrong so it could be fixed immediately. Turned out it was the flame sensor. They replaced it immediately and charged $195.00 for parts & labor. We paid the bill on December 6th. The weather was in the teens. We didn’t have time to go through Choice Home Warranty first. After all Choice had covered the circuit board in the summer when the Air went out. Because we didn’t go through them first they would not cover it. Guess we were supposed to freeze while we went through the rig-a-ma-roll!! My husband and I are in our 70’s.

1 year ago

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Chad Getyina Queens, NY

DO NOT WASTE YOUR MONEY!! I was with choice for 3 years and until 2 months ago, it has never been used. The first time was thankfully for a simple item with my washing machine tensioner pulley. The entire cost of that event was almost the exact same cost of the $75 service. That didn’t bother me as much as the second time are use them. The second event was related to a dish washer, becoming stuck under the heating element. This caused the water outlets area to not spin anymore and caused a melting of the tub where the heating element got jammed up. The technician deemed the item was not fixable, and after several weeks of going back-and-forth with Choice, they finally responded to the technicians service results. Unfortunately, the dishwasher I had in my kitchen was new almost $700. Choice barely offered 20% of the value. What they don’t tell you is it doesn’t matter what brand you have they will only give you the minimal amount for whatever brand they can fine cheapest. after dealing with a service manager on several attempts, they said they would only issue a gift card for $260 because they could find that feature in a cheaper model at a different store. They don’t even match the appliance to the store they are offering the credit for . After dealing with them for this situation, I decided that with customer service as shady as Choice Home Warranty I would be better off not having a warranty or going with somebody who provides better customer service. Of note, when my ex had an issue with an appliance she had, American home shield took it upon themselves to deliver to her house the exact same model, and covered installation and removal of the prior. I have unrolled the remainder of my three family members that I had previously convinced and now I am shameful for doing so them to sign with Choice . For the future, my family and I will be switching back with AHS. I will be taking the time to report this to the BBB.

1 year ago Edited March 8, 2023

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Pastor Chicago, IL

Normally everything goes well but the first week of December I called 4 times to have my garage door fixed and no one was able to help me… it finally completely broke because I tried to fix it myself…. I am completely disappointed that I can’t even use my garage because it’s going to cost me way more to replace the whole door now… I wish someone could have helped me then😞

1 year ago

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Mark Telford, PA

We like the contractors that Choice has hired, but we are unhappy with how.longnit takes to get parts for our dishwasher. We also really wish we can get a live agent on the phone.

1 year ago

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harish parupalli Vijayawada, AP

They sent me a Lowes gift card for a microwave replacement cost and that gift card didn’t work at Lowe’s. Called customer care and after few days, they sent me the same gift card Info and it didn’t work again. Wasting my time for no reason. Also I am responsible for installing the new microwave, which is another big expense. Overall not happy with this replacement process. I could not find a similar microwave for the replacement cost. I have to now spend another couple of hundreds extra towards new one and installation cost. I could have bought a new one and be done with instead of going through all this.

1 year ago

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Victoria

I constantly have to follow up on claims. The technicians don’t communicate timely and are often late. The process to process claims is insane! You have to wait weeks to speak to someone about the value of your appliance and negotiate for a reasonable payout. It makes no sense that you have to schedule an appointment just find out what compensation is. There definitely needs to be some business process re-engineering updates.

1 year ago

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Kimberly Lee Indianapolis, IN

I was happy that my claim was fixed! Only it took much longer than it should have . Mainly due to bad communication. To be fair I will say on all parts! Everything is fine now I’m grateful and warm!

1 year ago

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Rajasekhar Lingam Irving, TX

I created a ticket and the technician arrived the next day. Fixed the problem with the washer immediately. Appreciate their promptness and quick resolution.

1 year ago

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Yvonne Bigos Bradenton, FL

The Choice representative ( The Choice representative (Amy T) was responsive to questions and quick to return my call. I would definitely contact her again.

1 year ago

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Lawerence Green

The initial response from the time I reported my claim until the time the technician was at my house. The initial response was very understandable and thorough.

1 year ago

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Karin Quinn Frisco, TX

The technician assigned did a great job. My issue is with Choice Home Warranty taking far too long to get me schedule. Reported Friday. Fixed Tuesday

1 year ago

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Ryan Cottle Ashburn, VA

I regret ever switching to Choice Home Warranty. If you are with another company stay with them. Took over a week to get a tech out. Then I got a replacement offer 1/3 of the actual cost of current retail. once i disputed that took another 5 days to talk to adjustment manager for them to tell me I will receive a gift card with in 30 days. I do not have a washing machine now, It's already been 2 weeks I need to buy one now. What the heck am i supposed to do with a gift card it can't be applied to card balance after purchase and who can wait an additional 30 days?

1 year ago

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Patrice Wagner Appleton, WI

We have relied on CHW for different reasons when something comes up to get fixed. They always made on effort to find a local business to come to fix the problem.

1 year ago Edited January 10, 2024

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Carol Heil Miami, FL

I think Choice Home Warranty might be the biggest scam ever. While I have used them for small claims and had success, it’s the big claims that they find a way to weasel out of. I had a 10 year old furnace that was maintained meticulously each year by the company that installed it. The internal burners were defective yet out of warranty. CHW claimed that I did not maintain the unit properly despite providing them with all the written invoices over the 10+ years. On a condo I own, the 44 year old furnace needed replacing but the technician they sent could not work on the unit nor did he report back to CHW that they couldn’t work on it therefore CHW would not send another technician. After contacting the original tech multiple times, they failed to return my call. I assume that is what CHW has them do to keep from having to replace an expensive unit. Buyer beware!!!!

1 year ago

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Sri P Chicago, IL

The technician was amazing. He was very knowledgeable and gave us lot of tips on how to save money during winter and Summer. Very friendly as well!! We give him 100 stars.

1 year ago

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Billups Anaheim, CA

So far the technician has done a good job. I cannot give a full review yet as he he hasn't come back to complete the job. He came here for diagnostics for the 1st visit. I am awaiting for his return to install the parts as they had to be ordered.

1 year ago

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Richard Fruge Lafayette, LA

All ProbServices has worked on our appliances before and have always done a great job. The technician is very professional and capable. I highly recommend him.

1 year ago Edited January 10, 2024

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Pat Billheimer Gilbert, AZ

Our AC went out when the Phoenix area temp reached 120 and stayed there. Our 23 year old unit just could not handle it. Choice called out a tech to fix it and he called me to confirm. When he didn’t show, I called him and he said he never got any paperwork. Of course, I wondered how he got my number. Called choice. They sent K&K heating & cooling. Waited over for them to come. They looked at the unit and recommended replacement and sent pictures and report to choice every time they said they hadn’t gotten anything. Finally over a week went by this way and then they acknowledged they had it after I called and complained (multiple times). Then they were in review over a week. My husband got very sick and dehydrated - he’s 79 years old. I called multiple times to get approval for what I thought was replacement no, repair was all they would do. At one point said they were not an emergency service. While I waited, part of my attic collapsed (not covered by home warranty) because there was a leak in the attic. K&K refused to come until I said I would be looking for their replacement. Then they said they would come 3 days later. No Thanks. Found a very nice guy who came and fixed it in 10 minutes in Sunday morning. I gad been asking them for 4 days to please come. The result of choice dragging their feet created a $26,000.00 repair! Would not give me a buy out on the repair so I could get a competent company to to the ac repair. K&K was willing to put in a 5 ton unit since I wanted a new unit instead of 3 ton which my house needs. There’s even a warning on the electric company site to never do this! DO NOT RECOMMEND THEM.

1 year ago Edited January 10, 2024

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Denise C Miami, FL

The sakes person told me everything was covered except a 75 dollar service call fee. No true, as soon as I had a water heater issue basically almost nothing was covered. I did a sink faucet was covered but that was small not major. And my monthly payments basically covered it I decided to cancel my policy after 4 months, did not feel it was worth it.

1 year ago

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robert homan Spring Creek, NV

I have had to file a claim for my garage door opener. It is an old Stanley screw drive, and it decided not to open one morning it just made an awful grinding noise. Choice home warranty sent out a tech and he said it needed to be replaced as it is old and the parts are not available. Choice said the actual door was damaged at first. The door is not damaged. then they said the opener was damaged because the door was frozen closed by the cold weather and that striped the part on the opener, and that is an act of nature, and it is not covered. then they offered me $150.00 for compensation so I could fix the door myself. The repair is around $450-$500 and the warranty is supposed to cover 80%. I would not recommend this company to anyone, shop around. Claim #:182964633

1 year ago

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troy garrabrant Laurinburg, NC

Technician from Longs Heating & A/C, Inc was fantastic, very knowledgeable, polite, respectful and very detailed; an absolute joy to have working on my heating.

1 year ago

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Timothy Lawrence-Rodriguez Jacksonville, FL

Likes: That our monthly membership premiums stayed at $37.50 for 5 years straight. In 2023 it increased for the first time. Dislikes: That CHW didn't repair or replace our wall oven from our claim in 2020. The cash settlement only covered about half the cost of a new wall oven. That CHW didn't accept our claim in 2018 for our defective fridge. We had to shell out about $688 for a new fridge, OUCH! Finally, I dislike how CHW keep sending me email advertisements to sign up for an account. Wish they would stop!

1 year ago

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Barbara Hardin Lithia Springs, GA

Steer clear. Choice home warranty is NOT a BBB business and is classified as "C" by the BBB-- FOR A REASON. I just completed my first claim for a microwave with a broken control panel. I had to pay a technician $65 to assess the problem. He was unprofessional-did not have a business card or receipt for services, pants below his underwear. The determination was the microwave needed to be replaced. I was offered $191 for the same microwave that retails for $449 at Lowe's and Best Buy. Payment was to be in the form of a Lowe's e-gift card, even though I have coverage at Best Buy that includes installation. So, I would pay $453 for the microwave (with tax) + 129 installation + 65 service fee, bringing the grand total to $647. That's an underpayment of $456. How is that at all appropriate for a microwave that just went out of warranty less than a year ago? Also, I opted for a cash payment which will take 30 days. Choice is a giant waste of money. Buyer beware

1 year ago

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Michelle Radford Belton, TX

So far just signing up today and very deceiving. I got an email that said if you sign up in so many hours your service fees will only be $75. Signed up and now it comes through as $85. So I called and got told that is only if I pay the full yearly charge not if I pay monthly. This is deceiving and should just be said upfront however it is no where in the email I received. Off to not having a good feeling about this company Because of this.

1 year ago

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Marvin Methvin The Villages, FL

Very easy to make a claim on automated line. Very quick in attaching a claim & getting back to me by email. I have an appointment already after calling in claim on Saturday

1 year ago

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Marv Spartz Maple Grove, MN

I just signed up for your six year plan. The sign up and follow up have been very professional. I can't comment on service as I only signed up 3 days ago.

1 year ago

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Ronnie Alvarez Jacksonville, FL

I thought they would be there for all my home repairs until I got a slab leak now I have To hire a plumber to Run my hot and cold water through my attic Throughout my house. Very disappointed I cannot take a hot shower Till I get this repaired

1 year ago Edited February 22, 2023

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