Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Juanita Dennis Laredo, TX

Fast service. Had an electric problem called and they got it fixed in the same day.

2 years ago

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Al Brennen Fuquay-Varina, NC

Poor Customer service. Quality of satisfaction poor. 3 months to resolve an issue w/ dryer and and 35 days and counting with our hot water heater. Lower end service technicians.

2 years ago

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Brian Ballard Katy, TX

I was charged full price for a repair that should have been covered under warranty. By the time I paid Choice and the vendor, I could have made the repair myself cheaper and done a better job

2 years ago

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Mike Marino Fleming Island, FL

I have an open repair on my refrigerator since Oct 30 waiting on a part and no one has contacted me with an update or status

2 years ago

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Suresh Chantilly, VA

Recently I have reported an issue and they did not fix it stating that issue did not happen because if wear and tear. They blamed builder for issues relating to loose screws.

2 years ago

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Miguel F de Altonaga Tucson, AZ

You did not replace the appliance that was in the house when I bought it. Your company bought a sub standard replacement part.

2 years ago

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Carol Brockton, MA

They do not have service people for all of the items they cover. But they are willing to let you find someone to fix the problem.

2 years ago

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Payton Spencer Amarillo, TX

Ridiculously long hold times & claims department does not approve claims/lowballs the price which forces you to contact the resolutions department. Painfully slow service

2 years ago

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Jim Nicholson Las Vegas, NV

Did very well with repairing our garage door., however, with our microwave, gave us a check that wouldn't cover what a microwave cost

2 years ago

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Denise Port Isabel, TX

We've had issues with a company they deal with, it's difficult To get issues resolved. Lots of email's, mostly given policy not customer friendly.

2 years ago

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Delma Ogata San Tan Valley, AZ

Easy to make appointment. Fast service. Technician courteous and knowledgeable.

2 years ago

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Damien Baker Wichita, KS

We had two issues and both were addressed promptly. We are surprised and very pleased.

2 years ago

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Marcus Smyrna, GA

They have covered all claims that we have called or have placed since having our warranty

2 years ago

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Amy Elyria, OH

Very slow to assign my problem to a company for service. Customer service was rude and didn't make me feel like my issue was a priority.

2 years ago

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Elie Manassas, VA

They go out of their way with extra communication to get you to buy the warranty. Once you have a contract, it becomes close to impossible to get anybody to help if you have an issue. They don't take care of their customers

2 years ago

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Mangala Mani Haymarket, VA

Absolutely disastrous customer service. My claim was handled so badly that I canceled the claim & bought new appliance on my own. Everybody I know is asking me to leave Choice Home Warranty

2 years ago

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josette vreeland Bensenville, IL

I am still waiting for a check for 260.00 . After 4 visits the proble still wasn't fixed . Had to call Four seasons and it cost me over 2300 dollars

2 years ago Edited January 10, 2024

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Beth B Marcus Napa, CA

The technician was absolutely wonderful. He took care of my issue within minutes.

2 years ago Edited March 1, 2024

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Cynthia Ann Gray Sedalia, MO

2 claims. First was furnace which took ?? months and several calls complete. Second is still in progress with three calls when washer and drier unusable.

2 years ago

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Anonymous San Ramon, CA

The last claim I made they say they didn't cover because something about it being too soon. I wish I didn't have to sign up for 5 years.

2 years ago

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Francesca North Las Vegas, NV

Every time I contacted them if I'm having an issue, they go above and beyond. No one's ever been rude.

2 years ago

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Tim Hillsboro, MO

Each year the service fee increases, so I have to call in and they usually fix it for me so I can pay the original $45.

2 years ago

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Sandy Basking Ridge, NJ

Everything was good. It was a quick service and only one time use so far. They're reliable.

2 years ago

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Robert New City, NY

I've had nothing but good people that come to do the work. I'd recommend Choice.

2 years ago

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Ruben Winchester, VA

They're very timely, they address my issues very quickly and so far I'm very pleased.

2 years ago

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Marilyn Missman Granada Hills, CA

Quick response to my claims, repairs were done in a professional and timely manner.

3 years ago Edited May 3, 2023

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VICTOR SCHAEFER Surprise, AZ

WHEN NEEDED, CHOICE IS VERY PROFCIENT IN SETTING UP TECHNICIANS TO COMPLETE A WARRANTY ISSUE.

3 years ago

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Ella Nichols Houston, TX

I have only used my policy once. I was very pleased with the service I received.

3 years ago

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Linda Gilliam Lexington, KY

No hassle when I filed a claim. Filed online and repair technician contacted me promptly.

3 years ago

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Dave Barnard Chandler, AZ

Had one issue they were out immediately to fix the issue and it is cost effective

3 years ago

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Justin berk Delray Beach, FL

Customer service has been five stars as well as the technicians who have fixed my appliances

3 years ago

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John Finley Muncie, IN

Prompt service on claim with my furnace being out. Approved for repair the same day.

3 years ago

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Willie F Barton Jr Goose Creek, SC

He was great he did a good job he did not have a problem putting a belt on the dryer

3 years ago

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Kenny Berger Melbourne, FL

They did what they said they would do very quickly and the repairmen were very polite and quick

3 years ago

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Bernita Sue Martin Lexington, KY

Had to have them come to home to repair on 2 occasions, was timely and fixed issue

3 years ago

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Maricela Ritsos Minooka, IL

They told me i had a appointment schedule with a contractor that doesnt even work with Choice warranty anymore. Still waiting over a month for them to send out a plumber.

3 years ago

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Steve Chicago, IL

Not being able to pick your own service provider. Customer service isn't always helpful and there are "gotcha" loopholes

3 years ago

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Edward Rainwater

They make offers but don't replace your covered items!

3 years ago Edited January 10, 2024

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Allyce Junction City, KS

It took almost a month to get someone to come look at my issue but once they did come it got fixed that day no problem.

3 years ago

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Tim Kohler

Did not cover an obvious issue. Water heater leaked and they could not get a service person there for 5 days. I hired another plumber just to shut the unit off and disconnect it so they could drain it. As a result Choice said they could not determine the issue. Horrible.

3 years ago Edited January 10, 2024

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Leo Davenport Las Vegas, NV

My ice machine stop working over three months ago. Home Choice has not repaired it. They tried 12 times and then just stop. I would not recommend it to my worst friend. They need to be investigate as to contract response .

3 years ago Edited January 10, 2024

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Mario Evans, GA

I need Choice for a microwave repair and the gentleman came out and said that he wasn't gonna look at it because it was dirty. I was kind of upset.

3 years ago

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Neil Vicksburg, MS

With my experience dealing with their resolution team is very good, outstanding. Dealing with their case managers and customer support team, not good at all.

3 years ago

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Joyce mckendall Houston, TX

Efficiency of service, easy to use web site, knowledgeable and polite service employees

3 years ago

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Janet Price Louisville, KY

They have prompt service and we have been pleased with the technicians they have sent

3 years ago

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Maria Riverview, FL

Excellent service , they response to your request quickly and gets the job done.

3 years ago

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Scott C. Miley Sherrills Ford, NC

Bait and Switch; Took 3 months to assign a "technician" for service and claim was immediately denied the day after the "technician" arrived. The service company that arrived was NOT a pool service.

3 years ago

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Verified Customer

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Troy Desoto, TX

I needed a motor for my swimming pool and they provided one without any inconvenience.

3 years ago

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Nicole & Brain Stockton, AL

The prices are great. A couple of weeks ago my heater went out and the process was pretty fast.

3 years ago

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Eric Clermont, FL

Ease to open a claim. Quick response to claim. Vendors professional and knowledgeable b

3 years ago

Choice Home Warranty Reviews