Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Tad kozar Woodcliff Lake, NJ

Quick response to claims, quality work. I wish more appliances are included in policy, like lowboy water heater.

3 years ago

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Kathi Lallathin Canal Winchester, OH

Excellent fast service. Disappointed that a month after my first claim they raised my monthly rate.

3 years ago

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Cynthia Lacy Kansas City, KS

I've only had one occasion to use Choice, and I wasn't totally happy. It took waaay too long for my air conditioner to be repaired last month.

3 years ago

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Rose Franklin, WI

They are very timely and getting someone out to take a look at the problem but if it needs replacement, they cover next to nothing.

3 years ago

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James Ward Virginia Beach, VA

The technicians they send out are top notch, the company fails to replace the items only gives you a low ball discount towards replacing the item.

3 years ago

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alfred lott Lake Havasu City, AZ

When to comes to A/C repair in the middle of a heat wave, you people are slow to respond.Ended up paying for repair myself.

3 years ago

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Jeff Centerville, TN

Replacement value is not like for like. Cheapest appliances are not what we have. Repairs take a long time because not enough techs are willing to work for your company

3 years ago

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Juri Rasums Lexington, KY

no return phone call in the time frame promised. it took over a week and a half before we were contacted by a repair person - long after the problem had been fixed.

3 years ago

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Matt Houston, TX

It was quick and smooth on any fixes. The technicians were very professional and knowledgeable

3 years ago

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Hamidou Salaou Fayetteville, GA

Because they are doing good, always respond on time and send the technician on time.

3 years ago

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Lisamarie Rykowski Goodyear, AZ

Always prompt service always professional people sent, a great value for the money

3 years ago

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Christian Davies Columbia, MD

Good support and good customer service. Response time was appealing and appreciated.

3 years ago

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Prasad Karanam Plano, TX

The response was very good with acting fast. Also not multiple visits, replaced appliances.

3 years ago

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James waters Harrington, DE

Did not have to wait long for a service appointment, service tech showed up early in his window

3 years ago

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Bill Shapcott Davidson, NC

Reliable/dependable service and service provider delivered/fixed issue. Out was as desired.

3 years ago

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Martin Wiesenfeld Clermont, FL

Received service but had to wait a couple of days. When its your air conditioner in Florida its a big concern

3 years ago

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Jacqueline Jackson Milwaukee, WI

Sometimes slow at finding a contractor as well as reimbursement for finding my own contractor. Also, need to do a better job at vetting contractors.

3 years ago

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Monica Edith Jaramillo Kensington, MD

I have been a client for my four properties and sometimes my claims have not gone through because they did not cover certain items/problems.

3 years ago

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Alice J Vierck Saint Charles, MO

They responded quickly, however the product they supplied is inferior to what is being replaced, and I could not speak to anyone on the phone about it.

3 years ago

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Sherry Figueroa-Watkins McDonough, GA

Because we had to pay a large amount to tech for our air conditioner. It took several weeks to talk with a representative to explain why we had to pay. Same thing happened with our stove top.

3 years ago

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MC Salisbury, NC

They make it too hard to get the work done. The contractors are terrible. The $65 call out fee is ridiculous considering what Choice charges for contracts. There should be no call out fee at all.

3 years ago

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Robert Rank Churchton, MD

Repair service has been quick. Service personnel have technical skills and get the job done

3 years ago

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Deborah Levin Spring, TX

From the day I called for service until the service was completed Everything went great!

3 years ago

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Rosemary Parker Henderson, NV

First time calling and my problem was resolved immediately and this was on a Sunday!

3 years ago

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Jackie Longmore Taylors, SC

Usually quickly find service company or give me the option to find my own and be reimbursed

3 years ago

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Gilbert Orozco Plano, TX

always quick to have a company assigned to correct the problem covered by the warranthy.

3 years ago

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C Steele Baton Rouge, LA

Takes care on my needs whenever I need service and resolved issues with providers when necessary.

3 years ago

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Gregory Valen Honolulu, HI

Always on top of my appliance issues. I have been with these folks for 3 years.

3 years ago Edited January 10, 2024

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Pamela Price Katy, TX

I love Choice Home Warranty. Easy to work with, pleasant and get back to you in reasonable time.

3 years ago

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Susan Bruemmer Lawton, OK

I have been able to get services when needed, occasionally there is a short wait for an available technician.

3 years ago

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Donald R Quimby Savoy, TX

It takes to long to get someone to answer the phone. The automated system really sucks. And there is no guarantee anyone will get back to you.

3 years ago

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J Rose Maple Heights, OH

Some of the service companies are not customer friendly. They are slow to respond to customer needs and the non-charges are not affordable

3 years ago

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Walter Sherman Crystal City, MO

The reason I have not filled this out sooner is that it is still the insulation was very saturated and is still weeping a little bit

3 years ago

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Mitchell Duluth, GA

Fu recently not what I expect. Assessment of issue not thorough, some contractor simply want to replace rather than repair the problem

3 years ago

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Kimberly Homer Stanton, TX

They did not cover needed repairs and I not only had to pay the $65.00 house call for my air conditioner I then had to pay someone else to come and replace a part that was out when the original repairman never returned!

3 years ago

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MERLENE RODNEY Smiths, AL

My issue has not been resolved and the last time I called the representative did not even verify the information before he presented me with information from the last update I received on my claim

3 years ago

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Nancy And Larry North Las Vegas, NV

It was very easy. My oven went out and they were right on it, took care of the problem right away.

3 years ago

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Tammy Mesquite, TX

They always gave support. I chose them for the coverage and pricing. They sent someone to repair the air conditioner.

3 years ago

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Minnie Walker

I have always received professional, courteous and timely service from the contractors. I feel I get value for this warranty plan.

3 years ago Edited January 10, 2024

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Larry Mease Bowie, MD

Service has been great over the past 7 years. Recommends has been on point and reliable.

3 years ago

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Donnie Kelley Griffin, GA

Every time I have needed them, they got a service repairman to my home immediately.

3 years ago

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Nancy Wells Gulf Shores, AL

The time I needed to have a refrigerator repaired they sent a man who took care of my problem

3 years ago

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Tom & Patty Las Vegas, NV

Service from Choice Home Service has excellent in the past and we hope it stays that way.

3 years ago

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CAROLYN RUMSEY Oklahoma City, OK

Arrived on time. Answered questions I had. Cleaned up the area before leaving.

3 years ago

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Raymond E Geiszler Las Vegas, NV

a great response and very quick and service person knowledgeable people in office were frendly.

3 years ago

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jessica gonzalez Ocoee, FL

they had great customer service worked quickly to resolve the quality of work was outstanding

3 years ago

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sivarama krishna vellanki Round Rock, TX

Technician worked on my issue was very knowledgeable and fixed the issue with in no time

3 years ago

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Charles LaSalla Wading River, NY

Fixed my dryer with no problem service person was prompt and made needed repairs.

3 years ago

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Tamra Goldsmith Las Vegas, NV

THEY OFFER GOOD RATES AND LOW DEDUCTIBLE, BUT HAD ONGOING COMMUNICATION ISSUES AND SLOW RESPONSE TIME TO FIX A REPORTED CLAIM.

3 years ago

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Belinda Alvarez Alice, TX

The claims take way to long to be addressed. I've been waiting 2 weeks for an AC technician to come back and check my AC. He did not repair it the first time.

3 years ago

Choice Home Warranty Reviews