Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Harriet Fort Myers, FL

The people they send seem to know what they are doing. My garbage disposal was replaced and I was very happy with that.

5 years ago

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Emilee Memphis, TN

The seller of the house bought it for us. They are very helpful fixing problems. They responded to our message quickly.

5 years ago

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Bala Novi, MI

Service is really good though sometimes it does take time for the parts to be delivered but otherwise the work is perfectly fine.

5 years ago

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Kim Land O Lakes, FL

My AC was making a really weird noise and they sent someone out but they said I couldn’t make a claim unless it was broken. They were quick to respond though.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 14th, 2021

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Verified Customer

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Anonymous Las Vegas, NV

Customer service is excellent. They were very good. They knew what they were doing. It is a good company.

5 years ago

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Robert Fort Worth, TX

It meets all my needs. It keeps costs down when I have to do repairs. There have been a few problems with claims but it is good enough.

5 years ago

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Anonymous Tucson, AZ

My washer broke and Choice Warranty sent a technician within twenty four hours. It was really good and affordable.

5 years ago

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Terri Red Rock, AZ

They wont cover much. I had to pay a bunch of money to replace my dishwasher and the point of a warranty is not to pay a lot. They wouldn’t even cover the cheapest one.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 9th, 2021

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Verified Customer

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Jim Bonita Springs, FL

Service is prompt and consistent. It has met expectations. My problem was taken care of in a few days.

5 years ago

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Arnulfo Wheeling, IL

So far they are good. They did very good when my washer wasn’t getting water. It was there when we needed it.

5 years ago

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Anonymous Zephyrhills, FL

Customer support gets people out quickly and the support people when I've called has been very helpful.

5 years ago

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Thomas Buffalo, NY

I have received timely responses and the one claim that I had was resolved in a timely manner and professionally.

5 years ago

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Vincent The Colony, TX

Its easy to use online and they send out a technician usually within twenty four hours, sometimes less.

5 years ago

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Verified Customer

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Blanche Hough Katy, TX

The garbage disposal went out , I called choice and had it repaired the next day. They replaced it.

5 years ago

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Verified Customer

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Lynnda Ohara Humble, TX

My experience with Choice Home Warranty has been outstanding! They provide prompt, professional service.

5 years ago

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Verified Customer

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Wendell Rogers Tallulah, LA

They have been responsive & have sent a replacement check in a timely manner, although the replacement check was $1000 less than my actual cost.

5 years ago

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Patricia Giallombardo Farmington, MI

They declined to pay for parts that should have been part of the repair. Even the repairman said these were damaged parts and not normal wear and tear.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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Alicia Colvard West Chester, OH

We’ve had Choice Warranty for several years now. Each claim is smooth and the contractors they send have been great.

5 years ago Edited January 10, 2024

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Verified Customer

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Shirley

I had a good experience with customer service; they were responsive when I reached out. When my refrigerator started leaking, a technician arrived quickly and did an excellent job. However, I faced a frustrating delay when I needed help with electrical issues during the holiday season, which took too long to resolve.

5 years ago Edited January 10, 2024

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Lois Mathis Myrtle Beach, SC

I have to pay $965 to replace my water heater. I could have bought a larger one that I could control the temperature from Lowe's or Home Depot with a warranty for half the price. I have paid a service charge on my sink drainage twice for the same problem I still have.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

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Verified Customer

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Theresa Vines South Amboy, NJ

In the beginning was not happy with servicing companies. The last couple were great. So I definitely see improvement with choices for service.

5 years ago

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Sheila Rochester, NY

Responded very quickly to my request and technician was here the next day and repaired appliance that day

5 years ago

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Carey Upper Marlboro, MD

Easy to request service appointments. Great response time for technicians. Great customer service. Good price.

5 years ago

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Dale / Nancy Matthews, NC

It's exactly what I need it to be. There have been no issues whatsoever. I am very satisfied with the service so far.

5 years ago

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Emily Sparks, NV

They did not let us know who was coming out to repair. I would like to know who to get in touch with when the part comes in. They came out of the blue because I didn’t know anything.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Jane Clarksville, TN

When I called because my heating system wasn’t working, the service was done the next day and the problem was fixed.

5 years ago

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Anonymous Houston, TX

I had a refrigerator problem--the motor wasn't running. Choice Home Warranty's service was very prompt.

5 years ago

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Terra Pensacola, FL

Most of the people they have brought to my home have not fixed my issues properly. Choice does nothing to follow up with their customers. Sometimes I feel uncomfortable with some of the people they have sent.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 19th, 2021

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Verified Customer

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David Charlotte, NC

Service is not that great. They don’t follow up and some of their contractors are pretty poor. They have not been able to find the parts to fix the dishwasher.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

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Verified Customer

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Melanie Memphis, TN

Customer service has been fine. Everybody has been knowledgeable and helpful to get my problems solved.

5 years ago

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Leslie Fort Worth, TX

Terrible. They deny every claim. They don’t fulfill their obligations. It is terrible company. They only gave me two hundred and forty nine dollars for a new washing machine and I had to argue for it because they denied my claim the first time.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

May. 19th, 2021

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Verified Customer

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Tess Richfield, UT

Customer service responded immediately, they took care of my situation and they still called back to check in.

5 years ago

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Stephen Cordova, TN

Choice warranty was so good even after I got my own plumber they reimburse me for the charges that he charged me.

5 years ago

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Dustin Joshua, TX

They always stay on top of everything and send somebody out within twenty four to forty eight hours.

5 years ago

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Kim Philadelphia, PA

I have had a very good experience with Choice Home Warranty. They were very courteous and very knowledgeable and I was just very satisfied.

5 years ago

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Faizi And Misbah Avon, OH

I have had a mixed experience. They have approved some claims and denied others. Overall I would say it has been a good experience.

5 years ago

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Verified Customer

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Cheryl Arlington, TX

I need them to come out and look at the hot water heater, they came out and resolved the problem quickly.

5 years ago

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Peter Norfolk, VA

My air conditioner wasn't blowing cold and they immediately had somebody out the next day to fix it.

5 years ago

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Anonymous Memphis, TN

Last week I had an issue and within twenty four hours you had a service representative assigned to my case.

5 years ago

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Kara And Jaime Carrollton, TX

Our kitchen sink plumbing stopped working and they sent out a company that was proactive and came two days earlier than they originally quoted.

5 years ago

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Verified Customer

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Carmillla Indianapolis, IN

When the Technicians guys come out they are professional and they take care of whatever your issue is.

5 years ago

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Verified Customer

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James Tannersville, PA

The quality of the service I have received is good. Everyone I have come in contact with is courteous.

5 years ago

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Dan Acworth, GA

The air conditioning unit needed some repair work. They were very quick to respond and did an admirable job.

5 years ago

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Anonymous Lexington, NC

I called at eleven o'clock at night and they got back to me the next day. I thought it was really good support.

5 years ago

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Jim Powers Aurora, CO

They do everything they can to deny coverage. I have had other claims denied on technicalities. Now, I have a claim in for a water heater leak and they are denying it on the basis of it being a tank! Which, by the way, MOST water heaters are tanks!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Verified Customer

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Harpreet Jutley Chantilly, VA

Every year I have to pay out of pocket for my hvac repair for the same exact problem, and still get charged deductible and they use shady venders that always charge me for a "cleaning" and say its fixed for $500, I heard "HAHA" is much better throughout friends

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 6th, 2021

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Verified Customer

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Dennis Deserich Loudon, TN

The service from your contractor is as horrible. The customer service department is unwilling to work with the policyholder in any way way. The reimbursements for repairs is terrible. It cost me twice as much to have a reliable contractor do the work then you paid.d The customer to service department is unresponsive

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Verified Customer

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115 Bonnell court Cary, NC

First time I put in a claim. Service appointment was set in under an hour. Came next day and fixed my stove .

5 years ago

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1761 treeland ave Middleburg, FL

No delays,fixed on time,repairman was overly friendly,explained what was wrong and fixed exactly what was wrong

5 years ago

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Deborah Scarbrough Silver Springs, FL

Last call i ended up calling electrician. Thought AC included electric. Only time issue. Used multiple times great service

5 years ago

Choice Home Warranty Reviews