Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Bob Walters

Most of the time the customer response was quite good on the claims. But as soon as the claims got more expensive the tougher they were to deal with. When my AC completely failed they denied the claim.

6 months ago

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Maritza Amaro

Good customer service, always available if online schedule doesn't work or additional help is needed.

7 months ago Edited August 11, 2025

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Frank Rubio

Service to obtain a simple report was and is an impossible task with Choice. They send me to the vendor which unfortunately is unable to do the same via a PDF. The report according to them was a very simple text box with no real information. So unhappy.

8 months ago

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vicente cardelle

I had Sears home warranty ,i never expected Choci Home Warranty to be better than Sear's,,,,,, I waas wrong

8 months ago Edited June 5, 2025

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Robert Porter

They don’t want to help you. Just find out ways to say no. Worst customer service ever. They didn’t have an LG certified tech and told me to go find one. LG won’t honor warranty parts requests from non LG certified techs so the tech Choice Warranty sent me just told me I was screwed.

8 months ago Edited June 18, 2025

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Brian Hunt

Do not use this company. All they do is deny claims. Sell you a bill of goods decisions are final no need to protest. They do not listen and flat out tell you claim denied. Would give them no stars but have t give them one to leave comments

8 months ago

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Chetan Desai

Bad coverage. Find loop holes to not cover some Items. Like door bell. My refrigerator and microwave got bad. They offered 50% of the value stating they are 10 yr old. Had to pay $200 install for microwave for over the top at my expense.

8 months ago

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Bhalchandra

Excellent customer service. Have best repair companies and technician who do parfact repair or service in timely matter

8 months ago

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Verified Customer

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Gary Wagnon

I am impressed by the service and fast response to my warranty needs. First class effort from CHW!

1 year ago

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Verified Customer

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Richard

Response time, quality of work and professionalism of technicians as well as good customer service.

1 year ago

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Verified Customer

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DELIA VAZQUEZ

Service cost is too high Not always have a fast answer Service, most of the time are not complete Poor information about why they deny service Some time you ended paying for repairs that is covered in the contract

1 year ago

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Verified Customer

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Audrey Ortiz

I'm really satisfied with home Choice warranty, better then the other company I had

1 year ago

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Debra Smith

The online claim submission is easy. Service calls are prompt and repairs are somewhat fast.

1 year ago

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Verified Customer

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Susi Bendler

All my appliances have been fixed by experienced companies and very quickly. Thanks!

1 year ago

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Verified Customer

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Sandra Weston

Takes too long to get a repair man out. When oven broke only getting a small amount of money to purchase a new one. Still have not received the check.

1 year ago

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Verified Customer

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Miriam

Choice refused to send a technician to fix my furnace. They did offer me a $250 refund from the eventual bill, but that’s not why I signed up for this insurance.

1 year ago

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Verified Customer

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Luis

Excellent service and the personal is very friendly knowledgeable and professional

1 year ago

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Verified Customer

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Michael Dugdell

The contractor, 360 Aire, was punctional, professional, competent, thorough and friendly.

1 year ago

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Verified Customer

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Lucile Rawleigh

He was very good. Very thorough. Happy with service as always. Waiting for gift card.

1 year ago

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Verified Customer

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Phil Wicktor

The request was handled quickly and service was completed within a couple of days.

1 year ago

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Verified Customer

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King Chao

Choice home warranty is very proactive to help customers to get their problems solved.

1 year ago

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Verified Customer

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Nilda

CHW is not a good company. After many attempts for a plumber they told me to find a local one that they would reimburse me. The plumber charged me $692.75 CHW only reimbursed me $65.00. I plan to cancel CHW.

1 year ago

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Verified Customer

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Abdur Khan

Service was provided within 24 hrs. Technician was professional and knowledgeable.

1 year ago

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Verified Customer

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Stacey and Phillip Myton

resolved the problem quickly and professionally and provided helpful information for the future

1 year ago

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Verified Customer

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Jennifer

The price is very reasonable, customer service is great. They respond quickly to customer's needs.

1 year ago

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Verified Customer

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Frank August

CHW replaced water heater in 2022. Started leaking in 2024. Charged me 470.00 to replace again. Charges were for warranty processing and required modifications. Disconnected and reconnected 2 pipes to install heater.

1 year ago

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Verified Customer

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Latresha

The callout fee is reasonable and the callback is pretty quick. The vendors that have come out have been very helpful.

1 year ago

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Verified Customer

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Debra

They replaced our HVAC, but it took 6 weeks and 3 different contractors due to their poor relationship with the vendors.

1 year ago

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Verified Customer

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Leon Rosenberg and Matan Gutwaks

Excellent service. Reply from Choice within an hour and service within 1-2 days. Totally worth it.

1 year ago

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Verified Customer

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Darrell

My claims were approved and completed efficiently. It helps save on expenses not expected.

1 year ago

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Verified Customer

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Lola

Love the techs n their professionalism... Hated that there was a mix up with scheduling

1 year ago

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Verified Customer

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Liwei Yan

They did an awesome job. If they could cover the whole expense that would be great.

1 year ago

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Verified Customer

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Gale

responsiveness, good customer service, like the companies that were assigned to my claims.

1 year ago

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Verified Customer

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Fred

Bought to cover specific items unique to country living and have been denied on a few obvious valid claims costing me money in the $1000s of dollars.

1 year ago

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Verified Customer

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Cheryl (Hardy) Dillin

The problem on my fridge claim has not been addressed and no one followed up with me within 48 hours as promised. Based on this experience, I wouldn’t recommend it at all.

1 year ago

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Verified Customer

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John Jones

On my 2nd 5 year contract. I've been very happy overs all. Only had Zone time CHW did not come thru

1 year ago

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Verified Customer

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Sandra Nelson

I like my warranty on all my appliances they do and excellent job thank very much

1 year ago

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Verified Customer

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Frank

Service was almost non existent. Never kept in touch. Never sent a technician and when I called after two weeks, told to contact my own service provider. Seems that in Rual areas they provide not help.

1 year ago

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Verified Customer

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Jason

So far so good! 2 requests for service and 2 successful repairs. I have zero complaints or concerns

1 year ago

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Verified Customer

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Edwadda

the service work was good everytime. need to be a little bit sooner on finding a service person

1 year ago

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Verified Customer

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Michael

This was best service, a very professional and pleasant service man. I am happy issue was done .

1 year ago

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Verified Customer

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Nina

Waiting over two months for a service technician and canceling appointments multiple times without my input or a phone call. I would never recommend Choice Home Warranty. Terrible customer service!

1 year ago

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Verified Customer

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Christopher Byrd

The claim on my plumbing repairs is going horrible. The plumber is very unprofessional and not responsible. The case managers are not working with me in regards to my claim. Very disappointed in this experience.

1 year ago

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Verified Customer

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Alfred

I was happy with first issue which replacement furnace water pump. For the second claim the GE Technician could not duplicate microwave issue so I will have to replace it at my expense ($200).

1 year ago

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Verified Customer

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Alex

Over the years I have noticed that it takes longer now to find a qualified technician, so wait times are longer.

1 year ago

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Verified Customer

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Julie

It is a sense of relief having Choice Home. As soon as something happens I will call them.

1 year ago

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Verified Customer

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Kathy

I have only made one claim but was very satisfied with the company and repairman.

1 year ago

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Verified Customer

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Robert

Easy to place a service call. Person who assists with my call is friendly and helpful

1 year ago

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Verified Customer

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Faith Tomlin

I liked the fact that I don't have to search for a repairman. They do it for me.

1 year ago

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Verified Customer

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Zero Box 65

Service was prompt and professional. The service technician took the time to explain everything.

1 year ago

Choice Home Warranty Reviews