Choice Home Warranty Reviews

By far this is the worst company I know you are dishonest and unprofessional. I had a water heater replaced last year after waiting over 30 days and nine months later the water heater started leaking and it was determined that the water heater was defective. I was denied getting a new one and it had to go to the appeals. If I wanted to make an appeal, I would’ve had to wait an additional 2 to 3 weeks. I am out $1200 because I had to purchase a new one, in addition because it took so long to fix last year it caused water damage to my garage that’s causing me to make a claim on my homeowners insurance. Not only am I not going to renew my policy but I have a few people that I recommended that are canceling their policy too.

Awesome costumer service and quick response, easy to make a claim and fast services when something goes wrong at your property, thanks for the great service

I wouldn't recommend Choice. Their contract says they cover air conditioning systems but they didn't cover mine. My upstais unit stopped working and the company sent to work on my system found a leaking evaporator coil, took pictures and sent it to choice for approval to replace the part which is a neccessary part to have to run the AC system. They declined it so I appealed and they still won't pay for it because of rust on the coil, and there's no way to do any maintenance on it because it's in the furnace. We've been in our house over 20 years and to me thats normal wear and tear but not to them. So look for another company!!

Technician was great to now again choice home warranty does not perform. The company that was assigned could not get to our pool for 10 days which would have made it green and difficult to clean. I called the company and asked if there was any way they come earlier. Again I am doing most of the work and there is not great customer service. If I could get my money back I would cancel this home warranty

When the technician came to the house, we discovered that the cables on the gargage door opener were not covered by Choice Warranty. Therefore, the technician had to repair the door and charge $300 through someone named B & D & Buscamonte Door LLC. We are not quite happy with the service by Choice Warranty, but would recommend the technician, who did an excellent job fixing the door.

I put in claim,vendor was found in a timely manner, work was done in a professional manner satisfied with work, very happy with end result, thank you

I don’t know how much more I can be dissatisfied with having a home warranty that doesn’t cover nothing every claim every issue and or concern is alway I mean always not covered by a clause or policy update in the warranty I have spent more on the early renewal than the cost of repairs or issues I had at my home. The one good thing and it’s really not good is that choice home warranty gets you someone out for you to pay them for uncovered service pretty fast beats me looking up a for repair person they do that well.

After my eldery mother was tricked into signing up for 2 years ($$$$ up front taken out in two payments - but the sales person couldn't tell her when the $ would be coming out) she reached out to me to help. I immediately called to find out that a large sum was already taken out and the next large sum would be taken out a month later. My mother being on a fixed social security income can not afford that. I finally was able to get it to a lower price for a year that we all agreed to. She never had a lapse of coverage from her other home warranty to Choice. We reached out to Choice a few weeks ago because her AC unit isn't working properly. I personally paid for a private company to come do a cleaning and maintenance on her unit in JUNE of this year (so about 2 months ago!!!). We filed a claim-- got denied. The tech they sent-- personally told me that Choice is a piece of $h!t and everything will get denied!! *I was furious a contractor working for a company would bad mouth someone he works for so bad. He also arrived with a child in his car (It was 95 degrees and he had no clue if he would be here 15 mins or 2 hours). Said the unit is not being kept up??!!! The company that we had hired to clean and maintenance it (one of the best in our area) did the work. They clearly stated on receipt that unit is in working condition. Fought with Choice again, they offered to send another contractor. Contractor put in what needed to be done, again....it was denied. I actually HAD the OWNER of the private company I had clean my mom's unit out at the same time so I could make sure I wasn't getting screwed. So my mom is still without AC. She can NOT go downstairs at all because of the temp downstairs. She has paid a years worth of premium and keeps getting denied for work to be done to her AC unit (it's 27 years old and they said it's not been kept up......Please explain to me how a AC unit gets to be TWENTY SEVEN years old and 'never been kept up.' Units don't last that long and she has always made sure ac filters were changed monthly and it cleaned or serviced as needed!! She is now going on week 3 of NO AC downstairs. She is 77 years old-- with COPD and asthma and heart patient. We need them to come fix our unit. It needs a new evaporator coil is what I am told. Customer service will tell me, oh it will get fixed today, then NOTHING. Days go by and no one returns my call or emails. I even have 2 supervisors that are suppose to be helping. I am furious. My mother deserves BETTER than this!!!!!

We have purchased Choice Home Warranty (CHW) Service for many years with our multiple rental properties. Recently we filed a claim for an air conditioner issue on 7/23/2021, claim #: 127899539. Given the Las Vegas hot summer days (normally reaching 110 degrees high almost daily), plus we have a disabled senior in the house. We immediately contacted Choice Home Warranty about it. They sent a technician on 7/24/2021. Then they sent me a denied determination with a very long description, basically saying the AC unit was shorted and they would not cover it. I called CHW the next day and talked to a Resolution Manager, who told me the shorting usually happens after 15 years of usage and our unit is 14 years old. I told her our property was built 15 years ago and the unit must have been 15 years old as well. Plus I would assume one year difference would fall into a margin of error. She asked me to appeal to CHW and I did. I was then assigned a Case Manager (Taurean R) who sent me an email to schedule a meeting with him online. Again, I stressed that we needed to resolve the issue asap due to the elderly disabled person in the house. Knowing from past experience that this may take a long time, we had to hire another plumber to come to give us an estimate on how soon they could replace the unit and they gave us the estimate of $3,895. The case manager met with me on 7/27/2021. He basically told us it would not be covered and I couldn’t get any legit reason. He did indicate he may try to get the repair work covered, maybe up to $1,980. I told him we already hired a contractor to replace it and then he asked me to send him our contractor’s bid and diagnosis, which I did. We scheduled another meeting with the case manager.7/31/2021. The case manager then told me that because our plumber indicated a leaking, they would not cover it. Not even the repair cost he originally said they would cover. After a long discussion, he said they could pay us around $200 to help. I told him that’s definitely not acceptable. My question is why they came up with one reason not to cover it first and then changed their story to not cover it for another reason. Why would we buy the Home Warranty only to find out they would not cover the repair or replacement for any reason? I paid $1,750 to purchase the home warranty and I could not get them to cover even the repair work. This company is a scam!

I had to use the service two times this year once for my air conditioner and let's for my washing machine machine where handled quickly and efficiently

I run my own business . . SO, I understand customer service. I’m very disappointed w/ what little service I’ve received from your company. It’s been my experience; there’s NO direct communication b/w CHW and the customer; and very little follow up, except your bogus surveys hoping for positive feedback. I DO NOT understand the next two questions below this feedback box; “Paying customer service” ??? “Specific invitation from CHW to leave this review” ??? It appears to me, CHW has no interest in really helping me when I have a claim or need help.

They are a joke. I don't say that flippantly or lightly. Each claim was handled with the intent to find a way out of paying for repairs. Read all the fine print...you will find that even with "premium" packages, not much is covered. Many of the service techs they partner with openly expressed condolences that we chose Choice (which speaks volumes). I paid for optional pool/spa coverage. It didn't even cover malfunction of the central pool pump...anything that gets near the atmosphere of electrical system issues (90% of time a pump malfunctions, this comes into play), it is a flat out "deny". I rarely if ever write negative reviews. I'm spending the time to do so to hopefully stear folks clear of disappointment and a colossal waste of their money. SHOP ELSEWHERE...believe me I wish someone had told me to do the same

I had a terrible experience with this company and I would never do business with them again. I purchased a home and the previous owner had the property covered by choice home warranty (CHW) for years and I paid extra to have the warranty continued and transferred to my name. The previous owner was not thrilled with the chw services but i decided to take a chance and pay for the ‘coverage.’ CHW supposedly covers breakdowns and ‘wear and tear.’. The AC system broke down in the heat of the summer. I called CHW and they sent an AC tech out. He was rude, curt, and unhelpful and charged me $60 but refused to fix anything. He wouldn’t even change an air filter. He said his job was not to fix anything but just to inspect it. When you pay a copay for insurance, it’s to receive services and repair. He did nothing. He said the filter needed to be replaced and he said the outdoor condenser unit was worn out (exposed to weather for decades) and needed to be replaced. But he said he couldn’t do any repairs. I had a new filter but he wouldn’t even put it in. I did. He said ‘take it up with CHW’ and left. No ac working in August. I called CHW and they said they would not fix it. They said it was not wear and tear. It was like segueing with a robot who just kept denying reality. The unit was worn out. Their tech said so and wrote it on the ticket. I eventually had 4 different AC technicians look at the ac system and all of them said the same thing. The unit was worn out and needed replacement. CHW refused to cover it and said there were no higher supervisors I could talk to snd I would be need to sue or go to arbitration. I am now involved in legal action with them. They collected premiums for years but when a repair was needed, they refused to help and were totally unhelpful. I would never do business with this company again.

Air conditioner is out. 95 degrees outside...currently 85 and rising in the house, both residents have a heart condition. Called customer service after submitting claim. The answer is: "We don't have anybody to service your claim right now! Wait 24 hours" Sales and sign-up immediate. Actual service call abysmal. Don't expect any sort of emergency service. Can't even offer known vendors in immediate area. Help desk was useless.

They suggested we get a new refrigerator instead of fixing ours which would have been $1,000; they gave us a gift card for $736. to put towards a new one, but we can't get this gift card for 30 days; we need one now. They didn't tell us that before we "accepted" the egift card. Now we can't back out and have the repair done. We think this is to help their bottom dollar and not the customer! I won't renew when contract is up.

Very helpful to get things resolved once I spoke with an agent. The voice automated phone service has difficult understanding me sometimes. Plus you can’t explain the whole situation.

Choice Home Warranty offered me only $241 for my Kitchen Aid microwave which cannot be repaired as Kitchen Aid no longer offers replacement parts; but has to be replaced. The price to replace the exact model is $683 from Home Depot. I understand Choice may not replace the exact brand but given the microwave's features, wattage and size there is not a compatible brand or model that retails less than $500. When I signed on with Choice three years ago I was told they would replace any covered item with a like make or model. This is BS service. Now I'm faced with arbitration.

Slow to respond. Not enough contractors available. Poor communication from CHW to/from assigned service providers. Low amounts offered for replacement of appliances, which are usually 2-3 x more expensive than reimbursement

Buyer Beware!!!!!!The people writing good reviews for Choice Home Warranty must be fake reviewers. In my humble opinion, Choice Home Warranty Company uses fraudulent practices. I am in the process of filing against them with the Texas Real Estate Commission for making up reasons to not cover my dripping faucets (when their own plumber worked on it earlier and didn't repair it correctly.) They also agreed to fix my leaking sink but the plumber they sent picked up the $65.00 service fee, diagnosed it saying they would return in a couple days, but it's been a month now. Their plumber keeps promising to come fix it but never shows up. It's been almost a month now and they are not showing up or answering my phone calls. This is just one reason I'm trying to warn others about the terrible service and fraudulent actions by Choice Home Warranty! I hope this helps someone else. Also, PLEASE note...If something can't be fixed and must be replaced, they will only pay a fraction of the cost to replace it. For example, a dishwasher that normally costs 500.00, they will only offer 240.00 AND YOU HAVE TO PAY TO GET IT INSTALLED AND DELIVERED. Beware!!!!!!!!

This is one of the best experiences I have ever received from a warranty company. I was updated periodically about the process after I filed my claim.

Terrible. . .just look at the reviews . . . they do not address and specifics in their replies. It is the same canned reply every time. For my area, they only use Sears service. Sears service only orders parts from Sears. Washer broke, made claim. the first serviceman came out and diagnosed the problem. ordered the part. Sears service only orders parts from Sears. Sears said the part was out of stock. I ordered the part from Amazon. They had it in stock. Three weeks later Sears still did not have the part "in stock". Nor would they pay me for the part I have and install it. Three weeks later they opted to say they would "replace" my washer. They told me they would pay me 2/3 of what the least expensive washer costs. NOR WOULD THEY TELL ME HOW THEY CAME UP WITH THAT AMOUNT. I appealed the amount and the representative would not tell me how they developed that amount. under that logic, they could offer me $1 and said that was the amount they could replace it for. Has anyone noticed that their response to every complaint, and there are a lot of them is identical. "We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly." Does anyone care to wager I get the same response? Very scuzzy company; with not renew my contract. They are a great company unless you need them to pay you for something.

CHW is a very efficient service from the first phone call to put in a claim to dispatch and ultimately the repairs. I am very pleased with the professionalism of the techs.

First claim was to pump my septic tank. The tech CHW sent didn't have any intention on pumping my tank. The first thing he wanted was the $65, then he told me I would have to pay him an additional $450. I can get the tank pumped for $ 450 without CHW. But now I am out of $65 for nothing. The second claim was for my a/c that stopped working. CHW sent tech ,tech turned in to CHW what it would take to fix it. CHW refused to pay, they said it wasn't normal wear and tear. My system is 18 years old and the normal life is 10 to 20 years. Now I'm out of another $65 for nothing again. I called the claim specialist, she was very rude, kept talking over me. The only reason I was polite was because I was talking to a woman. In my opinion CHW is a rip-off, I feel sorry for the people that have to work for a company that has no morals or integrity. You can't keep doing people wrong and expect things to go right. I wish them well.

I called due to a AC problem, received an email that said I would be contacted with in 24 hours. Did not receive any thing from you or a local technician, so I called choice home and was put in queue for the next available person to take my call. Or I could press 2 and choice would return my call. Did not receive a call back so I called again. This time I was told I could contact a local company myself and I elected that choice home do this rather than me. I then received another email that said I would be contacted via email with in 24 hours. I did receive the email with company and appointment for service. The day of the appointment arrived and no one showed up so I called the company and they said they could only take a request for choice home at one per day? I then requested a time they could do the service call and they were very accommodating. They sent a technician out and repaired my AC. I guess the long and short of this is I was very disappointed with choice home warranty. Communication with me was very poor. From the time I requested support to repair was approximately 4 plus weeks.

I am very dissatisfy with your services. It took you more than 2 months to find some one to look at my dish washer and after that the problem is not solved , the dishwasher needs a new pump and you told technician not to do that and the dishwasher will be replaced and you offered me 245.00 dollar to buy a new one. How about you buy me a dishwasher with that price and replace it. I am so sorry that I switched from my previous home insurance to you. Their services was great and I should never changed to you because you were cheaper , big mistake. I will never recommend you to anyone. I will change mine as soon as my contract it expires with you.