Choice Home Warranty: Read 46,183 User Reviews From Real Homeowners

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Verified Customer

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Charles and Joyce McCoy Orange Park, FL

My issues have been taken care of by Choice Home Warranty in very professional manner.

3 years ago

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Delrick D Majors Arlington, TX

Claims are handled very fast. Place the claim and the item is repaired within a day or two.

3 years ago

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Nina Leaming Ruther Glen, VA

When we had a problem with our range burner, they had someone out to fix it fast.

3 years ago

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Elyse Tyrell Henderson, NV

They assign claims quickly, use great service companies and address my needs every time

3 years ago

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Janet Lynn Shorewood, IL

Had to wait too long on first time I used them but on the second time I used them timing for appointment was good.

3 years ago

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Susan Mendez

They took an unacceptably long time to find the ac to replace the broken one...2 weeks total...

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Verified Customer

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Suzanne Ross Duncan, SC

I put in a claim online and not being a plumber did not realize the water was leaking from two locations, I had to submit a second claim.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Gary Kossick Las Vegas, NV

Disappointed they denied a claim for a broken spin wheel on my ac unit. The quote was $250 and was told this is not covered????

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 28th, 2022

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MaryAnn Heath Glendale, AZ

Technician was WONDERFUL, but found out that Choice doesn't cover parts (coils) that need to be replaced on A/C unit. Rip off.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Peter Wynyard Phoenix, NY

I was told that they would cover all my plumbing issues and they don't. I'm disappointed in being lied to by your salesperson who sold me this.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Ken Scott Frisco, TX

Took quite a while to get in contact with people, and it has been quite a while that I was promised a check. I still have no check ...

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Mary Palmer Greensboro, NC

Placed a claim regarding my dryer, paid the service fee, vendor states he reported to CHW of a continuous issue. I never received anything to indicate another problem.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 28th, 2022

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Robyn Callaway Palm Beach Gardens, FL

This time it was a good experience. Previously we had a terrible experience, with customer service which is why I gave such a low rating. Due to their previous unresponsiveness, I will not be renewing my contract,

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 23rd, 2022

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Verified Customer

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Maria I Romero

Poor customer service. Takes a long time to actually get to speak to a customer service agent

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2022

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Verified Customer

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Johnna Gellenthin Coldspring, TX

Bought house, 1 month and AC goes out. Why did I buy a warranty that doesn't cover anything. I really think my Realtor was sold a bill of goods by your rep. Personally I would like to have my money back!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 24th, 2022

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Verified Customer

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VELMER BOBO North Las Vegas, NV

My AC went out in Las Vegas it was in the hundreds And they took care me even Replaced my Unit

3 years ago

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bj holman Springfield, VA

they have lived up to the contract that I purchased and always helpful customer service rep's

3 years ago

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stage presence Hopewell Junction, NY

had to use them once and they never fixed the issue. I ended up buying the parts online and replacing them after watching a youtube video.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 9th, 2022

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Kathy Schuck Venice, FL

Choice Home Warranty is the most unorganized rip-off of a home warranty program. They have repeatedly screwed up our claims and left us without water and appliances for several days.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 9th, 2022

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Verified Customer

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William Smalls Jacksonville, FL

I rate Choice Warranty this way because of their prompt response to my appliances issues

3 years ago

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Pam Whalen Cameron, MO

Quick response and great service - the tech took care of my problem with one visit

3 years ago

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Paul Yao Decatur, GA

The technician who came to my house was knowledgeable and was able to take care of the issues.

3 years ago Edited January 10, 2024

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Ricky Soehalim Hayward, CA

Poor service all around, doesn't follow up with any claims, have a hard time getting in touch with any of the techs and no updates about the work done.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 27th, 2022

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Barbara Mesquite, NV

Misinform. Have a year and half and need to cancel but won't refund my money though I paid for 3 years in advance. All these charges they say. Plus they don't have companies in our town that want to work with them

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 27th, 2022

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Verified Customer

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Shawna Pagan Payson, AZ

They do not cover normal wear & tear. Review process is not a good process. I received an email advertisement stating they cover normal wear & tear just after being denied my claim

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 27th, 2022

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Verified Customer

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Anonymous Gallatin, TN

I used Choice for my washer. They replaced the parts and they are reasonably priced.

3 years ago

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Jimmy North Las Vegas, NV

They gave me a quick response. I called them when the sink was leaking and someone was out the next day.

3 years ago

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Angel Easley, SC

They were very, very responsive even after hours which I appreciated. I like the company.

3 years ago

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Keldon Pampa, TX

One time the heater wasn't working so I placed the claim and they sent a technician out the next day to fix it.

3 years ago

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Karen Tunica, MS

I like the low rates and every time I use my warranty they have someone out within a day or so.

3 years ago

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Verified Customer

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Miguel Murillo Hendersonville, TN

Really nice people. I'm really happy with the company. They fix things really quick. I love it.

3 years ago

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Leviticus Summerville, SC

I use a program and they reach out to me. Choice has the best warranty offers after purchasing a home.

3 years ago

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Verified Customer

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Wilma Pipes Indianapolis, IN

When I called for service for my hot water heater it was several days when they repaired.

3 years ago

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Darl Clites Potomac, MD

Work was completed as scheduled and the technician was very knowledgeable and friendly.

3 years ago

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Tracy Mross Cypress, TX

Not a long hold time when you call. They have a quick turn around time for appointments.

3 years ago

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Verified Customer

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Pearl Schulthies Three Rivers, MI

I've had two service calls on my washer, repair was completed successfully and in a timely manner.

3 years ago

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Mary Elizabeth Terrell Charleston, SC

answered call quickly. Came next day. Had part in his van and was able to fix it!

3 years ago

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Jeff Doucet Kinder, LA

Fast response after initial claim made and to do repairs. Do think a great value for the money.

3 years ago

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Candice Miller Deer Park, TX

Appointments are easy to make and the service people are nice and knowledgeable

3 years ago

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Leah Thompson Yuma, AZ

Because they're fast and efficient they get the services needed in a fast and timely manner

3 years ago

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Kinnon Bell Sugar Land, TX

Ease of scheduling service prompt appointments very capable contracted companies

3 years ago

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Theressa Dodson Goldsboro, NC

Choice Home Warranty has responded quickly and sent out repairmen out quickly to my home.

3 years ago

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Debra Theaman

Excellent repair for our GE profile refrigerator! We were so happy with Choice Home.

3 years ago Edited August 28, 2025

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Mae Waters Humble, TX

The job was done in good time. The person who did the job was very knowledgeable and friendly. company

3 years ago

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Raymond Morales Miami, FL

Usually great but every now and then the technicians don't do the bare minimum checks that leads to extra visits

3 years ago

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Romy Esquivel San Antonio, TX

Very good experience with them. I have had several claims with them and they were very in scheduling a technician.

3 years ago

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charles moreau Metairie, LA

was told my door was covered on my dryer, $65 later, it wasn't... 2 different pool guys came out, never heard from them again, another wasted $65

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Verified Customer

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Wendy Shol Peoria, AZ

Because my refrigerator stopped running and they didn't schedule a handyman until a week later. I had a freezer full of meat at least $350 worth and I'm supposed to wait a week?.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Lois Boykin Daphne, AL

The person was never on time. The night he put my hot water heater in it was 3:02 am when he left and it was not working. I had to call a plumber to install it. I dare you to call me to hear the whole story!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Patricia Lawson London, KY

We have been waiting 3 months for an ice maker repair with no response in nearly a month. A 2nd request for a water leak in the shower has yet to be explained why there is no need for fixing it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

Choice Home Warranty Reviews