Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Marsha Sparkling

Because the first time I was disappointed. And the next time it they came it was fine. I haven't had anything major as of yet.

6 years ago

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Carla Houston, TX

Best price and quick service. We had several home warranties and this one is the best with difference.

6 years ago

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Janice Spring, TX

The contractors are quality and their customer service is very good except I am having a hard time with a claim right now, it has been a week and a half of back and forth.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 2nd, 2020

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Verified Customer

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Nancy Alvin, TX

They guy was very helpful. He came straight out, the same day, and took care of what was wrong. He was very cordial.

6 years ago

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Elwin Stuart Houston, TX

For the most part, they have good people working for them-- i had one problem with them - a misunderstanding-- We are still using them

6 years ago

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Anonymous Williamstown, NJ

because I was told they would arrive on a certain day and did not show up and I was also told times they would show up and didn't show up

6 years ago

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Verified Customer

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Robert Crispino Leland, NC

Although there was some delay in obtaining the new hot water tank, I recognize this was attributed to the pandemic.

6 years ago

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Newton Huntsville, AL

Two repair claims resulted in repair failure. The third claim took too much time (over 10 days) for an HVAC system that is essential for daily functioning. I ended up replacing the system myself. The claims appeal agent didn't care that that I was impacted personally and professionally.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2020

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Verified Customer

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Carolyn Valdosta, GA

It took a little convincing but they actually came out and helped me with my problem. There are things they don’t cover but I am okay with that.

6 years ago

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Lowret Saint Louis, MO

I live alone, that is why I picked them. The service charge is cheap and I have been satisifeid with the results.

6 years ago

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Hongbing Dallas, TX

This is a good system. I use it a lot on my properties. I like that I can go on the website to make a claim. Most of the time my issues are solved.

6 years ago

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Verified Customer

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Ivanette Savannah, GA

I have used the warranty twice this year and they sent people out to fix it. Sometimes it can be kind of slow.

6 years ago

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Louise Kissimmee, FL

Nobody is perfect but they respond each time I have a problem. I have had good experiences with them. Choice Home Warranty is affordable.

6 years ago

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Patricia Bear, DE

I feel like they should have told me that they don’t do the top of the tank before they took my money to have someone come out and look at it. They are pretty fast about getting your work order sent to someone.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage it can be found on the Choice Home Warranty website, under User Agreement.

Aug. 27th, 2020

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Maricella Glenwood, IL

Their service is very quick. I used it like two weeks ago for my drains and they get a plumber here right away.

6 years ago

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Anonymous Boca Raton, FL

They’ve been pretty good. I had a broken vacuum and it took them several days to fix it but they were very good to get me someone I wanted.

6 years ago

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April Las Vegas, NV

Pretty satisfied with my experience with choice. The pluming company was great. The service guy was really nice and helpful.

6 years ago

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Linda New Orleans, LA

Very professional. The technician was very polite and on time. He was very knowledgeable of the job he was doing.

6 years ago Edited January 10, 2024

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Charles Knoxville, TN

If you can find someone else, go to that. The service is crappy. They don’t intend to take care of my issues. I have been trying to get something done about my electrical in my bathroom and I had to hire another electrician because the case manager would not call me back to take care of the issue.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Verified Customer

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Crystal Wichita, KS

They have been able to get people out asap and get the items if there are any issues. They are very attentive.

6 years ago

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Joseph Memphis, TN

When I first moved in, I had all the locks changed and they responded very quickly to that. It was great.

6 years ago

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Alisha Reno, NV

The wort service I’ve had. The guys they have sent me are the most horrible professionals in town that are nowhere near professional. They send the cheapest. I put in claim for a new AC and it was not covered so I had spend over three thousand dollars trying to get it fixed something that had not been fixed.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 27th, 2020

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Verified Customer

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Bill & Barbara Rock Hill, SC

I like the service that I get from them. The company is prompt when someone calls them. Seems to be the right price.

6 years ago

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Sirena Troy, MI

My air conditioning was fixed right away. They respond within 24 to 48 hours. They are also reasonably priced.

6 years ago

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Wenonah Lockport, IL

They’ve don’t their job and they know what they are doing. They came out the next day after I called.

6 years ago

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Anonymous Baton Rouge, LA

They are not perfect. My AC went out and nobody came so I had to finally call some other company to come and do it. Choice does not have good sight on people.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Verified Customer

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Donald Mesa, AZ

I had a fridge that went bad so I called and got answered immediately. I got immediate service but the pricing was not right.

6 years ago

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Mario Land O Lakes, FL

I like the speed of the service. My Acc stopped working and I put in a request and in less than 24 hours, I had a technician at my door.

6 years ago

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Roger Arlington, TX

They respond to everything I need to get done as requested. They were out the next day when I asked to fix my washer.

6 years ago

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William And Deborah Louisville, TN

Choice Home Warranty was recommended by my realtor. They are very knowledgeable and quick to respond.

6 years ago

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Paul Emerson, NJ

Choice gives me peace of mind and security. They always follow through start to finish. All my issues are resolved.

6 years ago

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Claude & Brigitte Murfreesboro, TN

So far I’ve been very happy and satisfied. It is easy. Every time I call, they are out in no time.

6 years ago

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Johnny Houston, TX

When they changed my locks, they were professional and scheduled everything. It worked out just right.

6 years ago

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Krystle Verona, PA

It's reliable. When they send somebody out, I can respect it. It is always easy to get a claim responded to quickly.

6 years ago

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Taf

Kind of disappointed with them. They need to be more detailed with what they cover and why they don’t cover some things. They sent me a technician but the technician told me they don’t cover the thing.

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 25th, 2020

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Verified Customer

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Randy Las Vegas, NV

They lied and are scamming people, sent a tech who claimed a part was missing off my a/c so they could deny the claim. Proved the part wasn't missing and they still denied the claim after PROMISING they would cover my a/c if ANYTHING happened.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you, therefore, please provide your policy and or claim number.

Aug. 4th, 2020

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Melynda Hagerstown, MD

So far havent had any problems havent been with them long had a problem with my ac and they came out quickly

6 years ago

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Robert G Zacharias

Had a problem with my refrigerator called Choice Home Warranty they had a repairman there the next day problem solved

6 years ago

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Verified Customer

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B Capetillo

Very quick service. They call the repair man for you. Send u the appointment date. They do a good job.

6 years ago

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Verified Customer

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Thomas Ogletree

Filed a claim yesterday and the technician did not show up. Called the technician and he refused to accept the job because it was too far to drive. So I refiled the claim and have yet to here from choice warranty.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 21st, 2020

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Verified Customer

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Bonnie Perry

They had the right person come out to not only make the repair, but show me how to do it should it happen again.

6 years ago

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Carolyn Harris

The professional to tell you exactly what they're doing and they give you a quote before they proceed

6 years ago

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Ivan

Chose them for the price. Recently I was having a difficult time getting ahold of somebody. When I did get ahold of somebody, they said they were too busy to get somebody to come out and look at the problem. I looked at the problem and was able to determine what the problem was and I fixed it. Now they won't pay me back now.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 20th, 2020

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Verified Customer

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Ismael

I’ve been with Choice for about 3 or 4 years. Prompt response and kindly technicians is what I get.

6 years ago

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Terry

Customer support is courteous and they get the job done. When my air condition broke down, it was fixed with 48 hours.

6 years ago

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Iqbal

Based on the cost, it is fairly reasonable but waiting for service for 2 to 3 days is unacceptable. Customer support takes calls but the response time for claims is way too long.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 16th, 2020

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Verified Customer

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Robert

Not only are the fast but they are dependable. It has saved me a lot of money. Keep up the good work.

6 years ago

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Lorrie

When I needed help, you did not help me. My AC went out on a Thursday afternoon, I live in Texas, and you couldn’t get anyone here until the following Monday, which was 3 days. I have respiratory issues. The declined when I found somebody to come out and fix it. The warranty it is big scam.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 16th, 2020

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Verified Customer

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Dominick

As far as price and what they are offering, it is the best though they can’t fix everything and they could not replace my dishwasher at the same price.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 16th, 2020

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Verified Customer

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Raj

It's great and they work with me. Customer service does not take a long time. It has worked out perfectly. The quality of work is great.

6 years ago

Choice Home Warranty Reviews