Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Donald Chalifour Manchester, NH

Technician called within a half hour, showed up within 2 hours and had my refrigerator taken care of in 1 hour all after being called on a Saturday morning. Everything was taken care of on Saturday.

3 years ago

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Mark C Alpharetta, GA

Overall a good experience. The choice team is definitely driven to close sales. Friendly and courteous staff. I do not like the auto dial feature that choice has. You click on an email a few minutes someone calls. Can be a bit intrusive. Overall good experience with the enrollment. Haven’t used the service yet.

3 years ago

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SAMUEL Piney Point, MD

Process was simple. Went on line and put in claim, was contacted by technician, scheduled initial visit, he came/diagnosed the problem/ordered parts, parts came in, scheduled another appoint, he installed, dishwasher fixed.

3 years ago

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Alexander the great and his drive way adventures Camden, AR

He was great and very helpful this company that’s a joke they call every day wanting you to renew the policy but find every way to say every thing isn’t covered won’t ever use these people again

3 years ago

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Sarah T. North Las Vegas, NV

It took about a week to fix my leaking water heater. Fortunately it was a slow leak. The plumber was very professional and thorough. Everyone was very nice and they communicated by phone and email before, during, and after my services. The only reason I didn't give five stars is because of the weeks wait

3 years ago

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Kerry Jackson Markham, IL

I like the fact that when I first used CHW for an issue with my plumbing they came right out the same week I called in to report a problem and it got resolved in a timely manner. However when I called on the 22nd of February to report a problem with my refrigerator not getting cold, they couldn’t get me a technician until the next week which was Friday March 3rd. The technician was very professional and courteous and he really tried to help, but there was a much bigger problem than expected so he let choice home warranty know what was going on and the cost of the repairs. Choice home warranty decided that it wasn’t worth repairing my refrigerator and offered me a e-gift card for $986.00. I didn’t except the offer right away because I felt like I was lowballed. I called in to speak with a manager and end up having to schedule an appointment with my so called case manager. I couldn’t get an appointment with her until yesterday (03/07/2023). I was supposed to be on the call with Sean W, but I spoke with Paula M. I explained to her the situation with the refrigerator and the fact that I’ve been having to spend money every single day, multiple times a day on food so me and my 6 year old granddaughter, plus the rest of my children can eat. I asked her can they compensate me in some way because I’m losing money a lot of money having to eat this way instead of being able to cook, eat, & store any remaining leftovers and she told me no. Then she told me to go back to the email I received from them (CHW) to except the offer so that can email me the e-gift card but (here’s the part that really blew my mind), I wouldn’t get it until 21 to 30 days from the date, which means I have to keep spending money buying food day by day which is really costing a lot more money trying to keep food on my table but they don’t care. I asked Paula since it’s taking an additional toll on me and my income, can they compensate me for all the money I’ve lost this far and she told me no, they can’t further offer money other than what they’ve offered. So in short again I got lowballed. After this contract is over I’m not renewing my contract with this company again neither would I recommend anyone to this place, Kerry J

3 years ago

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Denise Shoemaker

Choice Home Warranty was recommended by a number of my neighbors, so I decided to call. Maurice helped me and I was signed up within minutes. Very pleasant experience! Thank you!

3 years ago

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Troy Williams Phoenix, AZ

I have been a customer of Choice Home Warranty for 6-7 years and I have never regretted it. A great company, affordable price, outstanding customer service and timely response to your needs.

3 years ago

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Gloria Plano, TX

3 years ago Edited January 10, 2024

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Mimi & WC Clark NC

I have had 3 calls specific to my refrigerator, and 2 calls concerning my furnace. The first call for the fridge diagnosed the issue. The second trip repaired it. It stopped working again and the third call provided a new solution, however, the part has been on back order for 3 weeks. Management was supposed to call me within 3 business days and never did. The first furnace call identified and resolved the source of a leak. It came back again. The second call removed an obstruction and recommended we buy clips to fix the leaking issue as he had none. All in all, the professionalism was good, but they make you wait without use of your appliance while parts are on back order and do not always follow up.

3 years ago

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Brian Las Vegas, NV

I love choice home warranty I hope they replace my ac when and if it goes out, 18 years and going they paid for a new fan motor and it humming through summers I'm very grateful for a company like this, keep up the great work

3 years ago

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Joan Harrison Summerfield, FL

I was without my stove/oven for a month - and they only gave a portion of the cost of replacement - I could live with that, but I found that taking a month to get the gift card unacceptable, and the fact that I could only go to Lowes - even if I could get it somewhere cheaper. For the other claims I've had, they have been wonderful.

3 years ago Edited April 19, 2023

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Pamela Hickory, NC

Because you’ve had me pay a lot of extra money for stuff and it was fixed wrong. You did make it right, but wanted me to pay for a new a/c unit after they put the wrong air handle in. But you ended up doing the right thing. The air handler was expensive after I talk to a couple other air conditioning people. So I feel like I got a good deal for $1800 +2 service calls.

3 years ago

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Nicole

The garage door went fairly well. The dishwasher has been a terrible experience! First contractor didn’t show so Sears took over. It’s been well over a month and it’s still not fixed. They have been here 2 times trying to diagnose the problem- were scheduled to “finish” today, but called at 930am (after us taking the 3 day of work off!) and said they don’t have a technician to come!!! We called at 8am and they said they had us for today though!! We are now scheduled again for March 14!!! It has been a horrible experience!!! We should have been priority at this point. Plus Sears won’t give you a window of time- their arrival is 8am-5pm so you are forced to take the whole day of work off. If it isn’t fixed by March 14- we must have another company and it needs to be fixed asap!!!

3 years ago

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Stephen Dallas, TX

Some services were great, others not so much. You need to tell me when I have requested service on something that is not actually covered before the tech shows up. I wasted $64 twice due to this. My most recent experience replacing a broken disposal was excellent. I am still waiting for Emerald to finish fixing the leak from inside my pool heater. He did replace the manifold after 6 months, but it still leaks and he does not return my texts.

3 years ago

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Rocco Palmetto, FL

I like the timeliness of the phone being answered, but there seemed to be some confusion yesterday about what was covered under my contract. I didn't quite understand what further steps were needed for the suggested electrical system repair by the electrician who previously worked on our problems.

3 years ago

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Jackie Miller Omaha, NE

We recently had furnace issues and we absolutely loved the company and technician in our area that Choice sent us. Unfortunately we were informed Choice required a little arm twisting to replace our blower but they came through for us in the end.

3 years ago

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Mike Farris Panama City, FL

They say what they do and do what they say. It was my first time using the service and I hope it's that easy every time. The service provider was local, arrived on time and fixed my problem. Color me happy 😊

3 years ago

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Marge Masella Tuckerton, NJ

I have used Choice Home Warranty for many years. The service has always been friendly, quick and efficient. In the past, I have used other home warranty companies. None of them can match Choice in any way shape or form.

3 years ago

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Milton Campbell Las Vegas, NV

I have no comment.... I do not like this survey in the first place. Choice has been good up to this point and has sent qualified contractors to fulfill my needs as they occurred.

3 years ago

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Paul Markowski Denver, CO

First time warranty buyer, Choice Home Warranty seems to fit our needs. Hoping we don't need there help but if it does, we know they have our back. This is our home and it our insurance policy to protect it.

3 years ago

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Catherine Boardman, OR

They have refused to communicate with me concerning my mother's replacement for another stove. The claim was filed in December because her oven stopped working, choice sent a service man out and he had to order the parts for replacement, but he failed to tell us that he ordered 3 parts. The box cam and we notified choice but to find out that there was still a missing part. After going back and forth with the representative we were told that the last part could not be found, and they will be escalating our service order up to a department that will handle the replacement. It has been over 2 weeks and we are unable to get in touch with anyone to get a status. From December to March my mother still don't have a replacement because you guys have failed her. I will never refer you to anyone else.

3 years ago

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Nicole Vaglienti Round Rock, TX

The reviews have been less than overwhelming. It was 3-4 visits before a system was approved, in summer. But as far as the service and the company that came out and what WAS paid for, it was GREAT!! They were professional, communicative, polite, reasonable, friendly, and knowledgeable.

3 years ago

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charlie casas Lubbock, TX

Choice when it come to household appliances is great! Choice when it comes to plumbing issue is the absolute worse!!!!! You have to call a plumber yourself like I had to do…….waited three days and was told each time I called it would be an additional ten days to wait……finally called a plumber myself and had a plumber out in less than three hours…..

3 years ago Edited March 8, 2023

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Marylouise Lauer Las Vegas, NV

Nick from Nick's Services telephoned before arriving to my home, once here he identified himself, extremely polite, friendly and took the time to explain the problem with garbage disposal and is now repaired and running.

3 years ago

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Kay Brown Krum, TX

I have been extremely happy with Choice Home Warranty. I have only had to make two claims but each my problem was handled quickly and satisfactorily. I will stay with them as long as possible.

3 years ago

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Stephanie Schneider Derby, KS

Great home warranty company. I appreciate they work with almost everyone out there and you can also request to be reimbursed if the vendor is not on their list to do the work. Love you have options.

3 years ago

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Mark/Barbara Jeffersonville, OH

Choice Home Warranty has been a huge success with us. We have used it for plumbing, Appliance Repair, heating and cooling issues .The service was always easy to use and we got immediate response.

3 years ago

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Stephanie Williams Gurnee, IL

I have only had my warranty for about 5 months. So far I find it easy to contact choice warranty for the initial issue, but for follow up they seem to rush you through the process. I do t feel that I completely understand the process that I need to go through to handle the problems I have.

3 years ago

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Ronald Bellisario Rochester, MI

Big D Locksmith answered right away and set up an appointment for both of my homes on the same day. They came out and were super quick and efficient. The timing and the service was excellent!

3 years ago

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Henry Helferich Salt Lake City, UT

in my opinion the repairmen do not plan on doing the repair when they show up. They have another job scheduled because they believe that Choice is either going to deny the claim or take too long to approve the repair and they do not want to sit around waiting (wasting their time) for an approval. So even if the repair is approved you will have to set up two appointments to get the work done.

3 years ago

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Danielle Manzella Carrollton, TX

the only reason I'm not giving you guys 5 stars is just because the appointment took a while to actually get booked, nothing was available for about a week so I was without power for that time. The team was efficient upon arrival and solved the problem. Overall I am extremely satisfied.

3 years ago

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Robert Knowles Boardman, OR

Like the response i get from choice home warranty. they are usually quick to help me resolve my problems. What I do not like is when some idiot comes, flicks on a light which I have random problems with it not working then calls me a liar. Only to have the fan completely fail two weekslater

3 years ago

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Anita Kennedy Hyattsville, MD

Came within 2 days asking for appt, very prompt, nice man. Offered to clean out cabinet so he could see disposal, but I had it done for him, said he would call in couple of days with replacement..unfortunately has been 5 day today & there has been no call back to install replacement...

3 years ago

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Madelyn Pacific Palisades, CA

You need to hire better companies. They’re flakes, they don’t show up and don’t even bother calling. Then they don’t send estimates when they say they will. Also one was supposed to send a report to you and apparently never did so I am living with that heating system, with no filter very unhealthy! I reported these problems to you twice, and you promised to take care of the situation and never did. So I’m very dissatisfied! Someone has to do some thing about these problems. I resent paying $75 to these people and nothing gets done. They don’t keep their word so apparently you’re hiring incompetent flaky people. Some thing has to be done about this problem immediately I’m really thinking of canceling this policy and going somewhere else if this problem is not rectified immediately! Thing

3 years ago

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Derrell Miles Pleasant Grove, AL

The first company iron mountain plumbing were the ones the Damaged the valve the let’s the water out and the needed another work order to come back out and make the repairs without charging me another $89 dollars service fee which I appreciated and I had explained this to choice home warranty, and thought the same company would return. But Another company was sent out called drain Co and I had to pay another $89 dollars service call fee. That wasn’t right for me to pay DOUBLE

3 years ago

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Carole Brockport, NY

Great company. Great service. Responded quickly and the technician that repaired our appliance was courteous.. He quickly figured out what the problem was and fixed it right away.

3 years ago

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Elton Littrell Houston, TX

Initially I was treated as a prospect, continued to receive invitations to sign up. Could not find member #. Filed claim for water damage occurring first thing that morning. Choice could not provide a plumber for two days. Had to find someone to prevent microbial growth. Had to pay out of pocket. One upside wa Trey with Converse Service, he repaired Thermador stove. Very dependable and would recommend

3 years ago

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Eugene Young Jr Clifton, NJ

I had the pleasure to speak to Mr. John R and he informed me that your company is number one and that I should go with this company and I did. He was very polite and professional and I enjoyed talking with him. Thanks John

3 years ago

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Cassandra Gully GA

This is a nice service, my issue is that turn around time between creating the claim, assignment and actual service, shouldn't take so long. Usually if there's a reason to call for service it needs to be handled as quickly as possible, it typically takes 48hrs to be assigned and/or contacted by the contractor. Major flaw in service delivery.

3 years ago

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Eric Nashville, TN

As always, we were pleased with everything except how it long it took to carry out the repair. Notwithstanding the delay, we must say that during the wait Choice did an excellent job of communication to keep us apprised of the status.

3 years ago

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Michael And Elizabeth Wilmington, DE

We are having a problem with a $200 reimbursement for a microwave. WE were instructed by Choice that we needed to purchase a replacement, and send the shipping receipt. The shipping was delayed, and Lowes took 6 weeks to get the appliance in the store for pickup. When it finally arrived,we sent in receipt, but.... now Choice ays it was beyond the 30 day window,,, sorry " denied" . The shipping was not our fault.... very dissatisfied..

3 years ago

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Lizzie smith Pensacola, FL

I like the people come right out and are nice, knowledgeable and gets the work done. I dislike the online cause you can’t really explain things and I just like talking to a live person. People are better than computers

3 years ago

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Dan Assid Sioux Falls, SD

Overall went well on my two claims for the same washing machine. However, I did ask if they could send the same repairman but a different one was scheduled. He was also good to work with but we like to form a relationship with our repair people.

3 years ago

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Linda Bole Huntsville, AL

Choice Home Warranty is a great company with fast and reliable service! I am a property manager with multiple properties and recommend Choice to all of my owners. Linda Bole, Realtor/Property Manager ReMax Distinctive

3 years ago

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Ron Berman Stamford, CT

Uses quality contractors who always arrive on scheduled day and/or call to better accomodate scheduling. Company approves all legitimate claims to get appliances working again in reasonable time.

3 years ago

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Mary Roanoke, VA

Sent a great technician and were very responsive to claim and follow up. Hadn’t had home warranty but several months before I had a claim. They lived up to their reputation!

3 years ago

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Patricia And Ronald Alliance, OH

When my furnace went out, they sent someone out. He cleaned out and exhaust pipe. Checked something’s with a meter. Said it’s working now (was doing same thing as before he came). Didn’t wait to be sure it was heating. Left and it still acted up. Called again to Choice and no one called for appt Got someone on my own. Got it fixed in like 25 min. Working great now. Not happy with Choice these two times. Before they were great.

3 years ago

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Don Shelangoski Chicago, IL

The first repair shop was from 3 hrs away unfamiliar with what was available in Springfield so part was back ordered.2.5 months later I talked to company and they sent a tech from Springfield fixed everything that day. The person I talked about this problem got on this then right awayfrom Choice

3 years ago

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Geri Owens Henderson, NV

I was in a situation where I was talked into getting a second policy on a phantom property. Before it took effect I called the same salesperson to cancel it and refund my $1260. He didn’t and a week later I called and spoke to a company rep. Again nothing happened. It took 2 more calls and a total of 1 month . I finally got my refund but I am disappointed at the way this was handled.

3 years ago

Choice Home Warranty Reviews