Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Debi Robertson

Great customer service. Quick response time. Great technians. Excellent work.

11 months ago

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Wilford Gore

Response was very quick. Contractor was very professional and knowledgeable.

11 months ago

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Stacy Newsom

The service we received was great. The staff was courteous and prompt.

11 months ago

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Brenda Holmes-Ross

Voice is always on time, customer service is great and the repairs are good.

11 months ago

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Steve

Choice Home Warranty's response both times was within 24 hours.

11 months ago

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Allan And Debra Theaman

Great service and turnaround time. Everyone was very responsive

11 months ago

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Renee Kimbrough

I’ve only used them once so far they take care of my issue without a problem

11 months ago

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Mauricio Guerrero

My issue was resolved and the company you assigned was great too

11 months ago

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Avani Jambudi

The online claim system is easy to use and status gets updated in timely manner.

3 months ago

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Marie Pride

Choice Home Warranty is reliable and they will send someone to your house as soon as possible.

3 months ago

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Wendy Elizabeth Dodson

I have contracted CHW for over 5 years and they are always responsive and on time for every repair!

3 months ago

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Sharon Kargatis

Well, so far they’ve done very good to me. My furnace broke down and they fixed it.

3 months ago

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Timothy Shack

Unable to provide service vendors in s timely manner. Offered the ability to choose our own, however providers had no interest in going thru Choice’s process. Then Choice arbitrarily closed the claims.

3 months ago

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Brenda Carver

My number is 281-748-0015 Call me . I have been trying to reach someone for weeks to deal with account with NO Call Back

3 months ago Edited December 9, 2025

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Michael Williams

The service provided was top notch. The vendor was very knowledgeable and professional.

3 months ago

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Jackie Vaugthn

Affordable price & recommend on a military support sight. They offer discount to veterans

3 months ago

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Miguel Garcia

I think choice warranty is the best co. Out there. I recommend you to all mybfrienda.

3 months ago

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John McFadden

Replaced broken door spring but repair man said other spring should be replaced too but choice did not cover the cost of 2nd spring

3 months ago Edited December 2, 2025

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Manuel Perez

Every thing is ok i wish the lowes gift card could be more and come faster last time I went a month without a refrigerator

3 months ago

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Tami Fossum

I bought 3 plans and service and response has been excellent- best investment I made!

3 months ago

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Shelly Waddell - Megan and Danny Messere

Quick response time and the repairs have been completed by qualified technicians.

3 months ago

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Charles and Ava Gaccione

They are a reputable company and provide great service recommendations to anyone

3 months ago

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Douglas Daniels

Filed my first claim for my A/C. The a/c was only 3 years old and had a recent inspection. Despite having all the documentation, they denied my claim. Calling customer service will only get you a call center in another country and they are hard to understand with a prewritten transcript of what they can say. Horrible service. Terrible company.

6 months ago

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Steven

DO NOT.... I REPEAT... DO NOT GO WITH CHOICE HOME WARRANTY!!! THEY LOOK FOR WAYS TO DENY CLAIMS, EVEN IF WHAT IS SUBMITTED IS COVERED VERBATIM IN THE POLICY COVERAGE!!! THEY REPEATEDLY REFUSED TO WORK WITH CLIENT TO ACCEPT PART OF THE CLAIM COVERED UNDER THE POLICY!!! SO DISAPPOINTING.

6 months ago

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Robert Rester

They have totally screwed me and cost me money I don't have and made me sick living without power and sleeping in a recliner in triple degree heat,I'm a67 year old vet living on social security,that's why I had a warranty,and they advertise to help Vets👎🤬

6 months ago

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Kathy Greene

Worst home warranty company in America. Does not uphold contract and lied about what the technician said about hvac unit! Technician was willing to have a conference call to uphold his diagnosis and was refused.. He did not say any of the things that caused them to deny the claim. DO NOT TRUST THIS COMPANY!

6 months ago

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D G

Absolutely terrible!!! Your refused for everything and then they want to send you to a case worker?! Weeks go by and you finally get someone to come out only to be told that’s not covered?! It was said due to an electrical surge?! Like how you figure that?! We had no power outages at all?! Ridiculous! Scammers!!! Do not waste your money

7 months ago

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art

terrible what a rip off.would NOT pay for a/c system labor at all.then tried driving down prices to make you accept.i'm in my 70's and they let us sit in the heat.please please don't NOT do business with them and tell everyone you know.

7 months ago Edited August 18, 2025

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Diane

I waited four hours on top of putting a claim in on July 16 and my fridge is still not working. It is August 12. No one showed up today for the appointment called the warranty company and they told me to sit at Home still and wait I took time off of work to make sure I was here for this appointment. I should be getting reimbursed.

7 months ago Edited August 14, 2025

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Jean Cook

Prompt service call. Replacement amount too low considering today’s prices. Still haven’t received voucher. Voucher when received is for a company not local.

7 months ago

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Stephen

Claim representatives often rude, uninformed and contradictory. I was placed on hold for 45 minutes then disconnected. Policies presented were often arbitrary and capricious. Could not speak with same claim rep with each call.

7 months ago

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Bob Walters

Most of the time the customer response was quite good on the claims. But as soon as the claims got more expensive the tougher they were to deal with. When my AC completely failed they denied the claim.

8 months ago

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Vivek

Service person was on time and professional. Issue with dryer was resolved successfully.

1 year ago

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Pat

Been a customer for almost year. Took care of washing machine problem promptly with no hassle.

1 year ago

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Alonzo

the company you assigned to my claim (BODEWELL APPLIANCE IN NEW ORLEANS0) failed to contact me after waiting 3 weeks for parts then when parts arrived they assigned date and time for repairs no one showed up and NO callback

1 year ago

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Derek

The only complaint i have is that the majority of the time it takes several days to find a technician.

1 year ago

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Suzanne

I put request to have ice maker fixed on refrigerator and paid for service call. Got approval for work to be done and no one ever came back to fix.

1 year ago

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Shirley

Quick response to resolve my clogged drainage problem . Technician was thorough and efficient .

1 year ago

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Lynn

Came quickly and job was done. Worker was very friendly and knew what he was doing

1 year ago

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R2

I experienced what I think is unethical behavior and continuous attempts not to pay real covered claims. It is aggravating to interact with the reviewers, for me, really bad experience.

1 year ago

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Mack and Harvey Mann

They do a good job but I will be discontinuing them because of their 18% increase in charges!

1 year ago

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Antoinette Donadio

Thank you guys u made my life a lot less stressful! I recommended my daughter to u aldo

1 year ago

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Asnake Asefa

Not responding back telephone calls quickly Good choice of maintenance service

1 year ago

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Christopher

It took 3 visits but choice held strong and covered the clogged sink to its completion, thank you!

1 year ago

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Mark

Easy on line claim process. answered in less than 48 hours and scheduled repair quickly.

1 year ago

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Peyton

They are extremely inefficient and appear to not care about their customers. They will send contractors that are not knowledgeable and will install the cheapest parts/appliances.

1 year ago

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Magalie Casseus

I like choice home warranty because, they responded quickly about your request.

1 year ago

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Khalid And Yolanda Ali

Choice team went above and beyond to accommodate my request after the claim was rejected

1 year ago

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Fred Schanze

Very happy with all the services workers that you have provided us with! Thank you

1 year ago

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Brenda

Choice Warranty is a leading home warranty company. They are very easy to work with.

1 year ago

Choice Home Warranty Reviews