Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Sandra Schmidt Alexandria, VA

The warranty will cover a new part for my completely broken fridge, but the soonest appointment was in 7 days. That’s a long time when your fridge is broken. I’m skeptical of this company having enough business relationships with enough companies for these repair services.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Trudy Hammond, IN

I got a quote online and immediately got a call from a representative who was giving me a better quote. I hadn't even finished reading the online information. We set up the coverage with a future payment date and all was fine. It was fine until I received 5 more calls from representatives telling me that they could give me better quotes. The calls continued even after I explained to the second representative that I already signed up. Now I'm wondering if I made the right choice. We'll see if the calls for a better price continue. So far things have not been amazing.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 5th, 2021

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Tonya North Charleston, SC

The denied my claim to replace my HVAC even though I produced documents indicating that my HVAC had been properly maintained. They continued to bill my account after I told them that I was not renewing the service, which required me to call them to obtain a refund. Their service contractors were not reliable. They would make an appointment for service and not show up.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 5th, 2021

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Richard A White Lewisville, TX

As a new Choice Home Warranty customer, I,m very disappointed when I needed repair on my refrigerator. Took a couple of days to get a technican assigned, then I found out they needed parts and had to order them only to find out it will take a couple of more weeks to get the parts. Not having a refrigerator has been challenging but hopefully It will get fixed soon!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 5th, 2021

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Jim Stemple Clearfield, UT

Initial response was great, but then I was notified that the "non-ducted air conditioning unit" was not covered. This was not a window unit - it was what is known as a split that is permanently mounted to a wall and has an outdoor condenser unit. New ones cost around $2500, and the repair bill for this one was $800. I have literally used my CHW only once before for what turned out to be a minor call on a stove, so CHW has more than received their money's worth from my original $1750 payment...

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 5th, 2021

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Eric Lebanon, MO

So far, it’s been an easy process of buying a home warranty from Choice and transitioning away from AHS. I like the one day turn around time with Choice!

3 years ago

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Shelia Brand Oxford, MS

Choice home warranty exceeded my expectations. They sent someone to my rescue immediately and I am very grateful. I have no dislikes regarding Choice Home Warranty.

3 years ago

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Kristen Kimmer Charlotte, NC

To be honest, the lead time on getting a tech to you averages about three to four days. It is way too long to wait when you have an active leak. In addition, once a tech is assigned, then you are at their mercy for an appointment. That takes another week to get someone to look. I had a recent AC leaking actively into my home, and it took a week and half to even get someone to come look. While I have had a few good service techs, the majority are rude and barely do anything necessary to fix it.

3 years ago Edited January 10, 2024

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kim Houston, TX

WHAT I NOTICED ABOUT THIS COMPANY AS LONG AS YOUR PROBLEM IS SOMETHING SMALL LIKE A SENSOR ON A DRYER OR SMALL LEAK ON YOUR REFRIGERATOR BUT ANYTHING LIKE AC, MAJOR PLUMBING ISSUES FORGET IT!OUR HOTWATER WENT OUT AND THEY DENIED TO COVER IT EVEN AFTER THE PLUMBER CLEARY STATED IT WAS OUT DUE TO WEAR AND TEAR! THEY DIDN'T COVER IT BECAUSE "It has been determined that the water heater is leaking from the tank and needs to be replaced. THERE IS NO SEPERATE TANK FROM A HOT WATER HEATER ITS ON UNIT!!! PLEASE DO NOT GO WITH THIS COMPANY

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 5th, 2021

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Michael McMullen Fort Worth, TX

Prompt service on mini-emergency clogged drain. Mr. Smith's Home Repair was excellent, kind and fixed this issue. Well Done CHW and Mr. Smith's Home Repair!

3 years ago

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Auto Image ,

This company completed a previous job for me in the past (Choice Warranty was not involved), when one of the employees called, he had an attitude, because I was going through Choice Warranty to have my electrical problem fixed. The employee that fixed my problem was extremely nice and professional.

3 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jan. 5th, 2021

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Minhaj Ali Missouri City, TX

It’s so convenient and Simpily with no hassle to register a claim and fix your appliances I love to have this company as my home warranty insurance company

3 years ago

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Suzer Sparks, NV

This is the second time I've used Choice Home Warranty. The response was timely and work completed quickly and efficiently. I'm delighted with the services I've received.

3 years ago

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Florie33 New Port Richey, FL

I called about an issue with my dishwasher. Choice had someone out by the end of the week... during Covid too! I needed a new part. No problem.. no issues! It was great

3 years ago

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J. Michael Elfrank De Soto, MO

Choice Home Warranty has systemic issues with supplying technicians for it's warranty service. In July, I was forced to hire my own technician to replace my water heater, and was originally told that I'd be reimbursed. However, CHW failed to answer my requests for confirmation and eventually denied my claim, saying I did not request a confirmation number. I recently discovered that a customer of my son's auto repair facility had a similar issue with his water heater and ended up paying for his replacement unit himself as well. Currently, CHW has taken weeks to send a technician to repair my furnace. The original request for service was December 4th. The first contractor was cancelled by CHW unexpectedly at the last minute, then a second contractor scheduled ten days later on the 14th. That technician did not fulfill his appointment, so the job was rescheduled for December 23rd. The house is still without heat. However, after several complaints, CHW did finally get the technician to check the problem. Now we await approval, and the house is still without heat in 20 degree weather. If I could give CHW a Zero Star rating, I would.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Our records show that your claim has been approved for repair. You may contact the technician to schedule an appointment that is convenient for you.

Dec. 22nd, 2020

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Kirti Shah Canton, GA

Biggest issue i am facing with Choice warranty is very late (extending to months not weeks or days) response from the time the claim is submitted till the issue is resolved. I wish if this time could be improved. Second issue is quality of technician. Last tech (Mr. Brian and Mr. John) from Airrow Air were exception. They were technically very competent and were very understanding. They listened to my problem and solved it as early as it could be. Hope you will always use company like Arrow Air and Tech like Mr. Brian or Mr. John.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
We are making every effort to enhance the customer experience; therefore, we have submitted your feedback about the technician to the Director of Vendor Relations.

Dec. 21st, 2020

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Richard Michna Milwaukee, WI

I feel like your response time is poor. I have to be proactive and call and get updates on claims constantly.. And you always have excuse to not replacing unit, always trying every avenue to repair, when technicians say other.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2020

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Christine Vance ,

My experience is read your contract because after my first time scheduling my first service call and really reading the contract it really only covers parts and labor for the most part. Was very disappointed. My son paid for the repair on the plumbing so I am bless to have a son that is willing to help out.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 17th, 2020

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Stan Davis Mansfield, TX

Warranty charge changed without notification. My agreement was for $60 Per service visit. Technician charged $85. When I call called they change it back to $60 But said I could not be refunded the $25 because it is paid directly to technician. Feels underhanded

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 16th, 2020

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Victor Moody Huntsville, AL

Will not renew with Choice. Terrible company. We have had more than one bad experience with this company. The last was when we were expecting a service tech to be at our residence between a certain time and when he never showed we called and he said they never called him and gave him the work order. He said they do that to him all the time. Choice will set up a time with the customer for the tech to come out but Choice does not call the service company to line up the service with them so the customer just sits at home waiting all day and no one shows up. Customer service will not return your calls either. I wish I could give them zero stars.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2020

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Erick , NC

I purchased my home in June of 2019 and it came with a home warranty. The home was inspected prior to the completion of purchase. In December 2020 I noticed a strange odor outside my home and suspected it to be gas and had the gas company come out and take a look. They came out and told me furnace output levels were high and to contact a HVAC company. I filed a claim with Choice Home Warranty and the following day they sent out a tech. The tech said they need to replace the heat exchangers due to wear and tear. The following day I get an email stating my claim was denied because my contract does not cover rust and corrosion. I submitted an appeal to the denial(see below) because the report the tech provided did not indicate this was the cause even though there is a field on the report to specify rust and corrosion were the cause. I was told my case would be handled by a case manager and received and email from the case manager to use the link to select a day and time. I chose a date and time and entered my contact information phone and email. On the day and time of the call I did not receive a call I waited 10 minutes and then called the case manager using the number on the email. She answered and alleged she tried to call me. I told her I specifically waited for the call and received none. She then said she sent an email. I said did not receive it. I asked her to verify the information and the phone number was correct the email was incorrect. She then said she had another call and I would need to reschedule the call. She said she could not stay on the phone any because of her upcoming call. I said I wanted to escalate the issue and she advised me to call customer service and ask for a manager. I called customer service and was told that the case manager is who I need to speak with I explained what I was told and they said that should not have been told to me. They said they could place me in a Que and have a manager call back. The manager called back told me that their in-house tech team determined that wear and tear for the part I needed replaced was due to rust and corrosion even though the tech that came to my home and saw issue did not. this is the appeal letter I sent Hello I am writing to have my claim approved due to incorrect information be used as the reason for denial. The reason provided in your email response was: F. LIMITATIONS OF LIABILITY1. The following are not included during the contract term; (i) malfunction or improper operation due to rust or corrosion of all systems and appliances, (ii) collapsed ductwork, (iii)known or unknown pre-existing conditions. This does not apply to my claim. In conversation with the rep Jay on 12/8/2020 I was told that per the notes the contracted technician spoke with someone with choice warranty and said there was rust on the exchanges this is false. I asked Jay to provide me the documentation of the contracted technician stating this. He told me I would have to reach out to the company that provided the service. I reached out to the company and obtained the content of the report provided to Choice Home warranty. There was no indication of rust on the document. Please provide the documentation that shows the contracted technician's report to me via email that shows where rust was found. I am disappointed in this company. I have been in this home a very short period of time and have utilized my home warranty that I pay for three times. Two of those three times, this incident included, I have seen an incredibly strong effort made by this company to deny claims by any means, dishonesty be it willfully or due to its employee's own lack of information. Regardless it has been a terrible experience thus far and I intend to share with other customers and potential customers my experiences in their totality. Thank you Erick Davis

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 14th, 2020

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Abrar Khan Chicago, IL

I believe, choice is fair and do their best to resolve all the issues. I have been with them for over 5 years and just renewed my contract for next 5 years.

3 years ago Edited January 10, 2024

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Mrs. Victor Uniondale, NY

I was upset that I got an appointment a week out when I did not have any heat! I live in NY and it was under 30 degrees! That is unacceptable. I had to call the tech to get another date and still had to wait 2 days. No heat with temperatures in the 30s!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 14th, 2020

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Vic Omaha, NE

It was okay this time. In the spring, I had a negative experience. They need to have in WRITING, SENT TO CUSTOMERS WHEN THEY SIGN UP, what the LIMITS of each type of warranty fix is, PER YEAR.

3 years ago Edited January 10, 2024

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Patrick Banner IL

Easy to file a claim. Quick response of confirmation of claim being received. Quick response from contractor to do work. Good work done by contractor.

3 years ago Edited May 17, 2023

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clay bright Columbus, GA

I had the mother board in my dishwasher go out and instead of replacing the mother board they wanted to replace the dishwasher but only wanted to give me$179 for a brand new dishwasher. The dishwasher was only 1 year old and was $400. So I had to put over $200 with it to get another dishwasher plus install fees plus the 65 service call. Bad business !

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 9th, 2020

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George McKewen Denver, CO

I like that you find the service provider for me but in the past it took a long time to connect with someone. However the service provider this time was excellent

3 years ago

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christopher lukas Blauvelt, NY

The company is getting better, but I think there should be some allowance for upgrading an out of date appliance, such as my garage door opener, when the new opener doesn't fit where the old one was. I have used my warranty only twice. Both times I felt good about Choice, but the service seems to be improving.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 9th, 2020

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Auber Rapini Miami, FL

This is not a serious company, I change from other company in may this year, and the first time that I needed the was a joke. I called to fix a small leak in my toilet, when the person arrive first think was charge the service and after he went to the bathroom to look the leak and he left after 3 minutes, he said that he needs the insurance approval. After a week the Choice gave the approval and he return to fix, sol after he left we discovered that now the leaking increase and I called again to the Choice and the say he can go on Monday (I called on Tuesday) so one more week, the guy came and again he left after 3 minutes, saying that he needs again the approval, after three days we canceled the policy and we requested to they finish the job, the Choice said we cancel your policy and you are not our clients. So we discovered that the gay when try to fix he broke another piece and they didn’t conclude the service only charged!! Is insane I not recommend them for they be a not serious company.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly. We regret losing you as a customer.

Dec. 7th, 2020

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Beth Butler Hot Springs Village, AR

I was fine with the company until according to my understanding my contract was done. I made the mistake of calling to ask a question and got charged $160+ that they said I owed them. After much discussion they finally agreed to return $80. Then, I logged into my bank account and not only was the money not returned but they had charged me another month. I was very unhappy as I'm retired on a fixed income. They did return the $80 but said they wouldn't refund any more. CANCELLED!!!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 9th, 2020

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Kenneth Howard Columbus, OH

They are very professional and keep you informed in the process. The website is difficult to use and hangs up. But a phone call to get things going is a better choice.

3 years ago

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Roberto D. Zoleta Gautier, MS

I’m not very happy with choice home warranty company because of them denying the work proposal of the master plumber 2x for the work that needs to done in our home!!! And now we are without water now for 3 days and if they don’t approve anything today Friday the plumber told me that they don’t work on weekends so we might be without water again for the weekend so that makes a total of 5 days !!! This company needs to speed up there process of doing things and think about the customers instead of them selves because if they don’t they will lose customers !!! Believe me I will not recommend this company with the problems they put my family and myself who had stroke !!! It’s very tough for me and my family!!! I hope they get this job started today Friday December 4,2020 !!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 7th, 2020

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Tiffany Lindley Dallas, TX

The provider was quick. However the scheduled appointment was inaccurate and I wasn't prepared when the provider came. I didn't know I needed to confirm with them directly. I am getting my unit replaced in 30 days.

3 years ago

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Javier Rolondo Lopez ,

Still waiting for a 24 hr cycle to expire, but Technician did an outstanding job in both isolating trouble and fixing issue in a rapid manner. 24cycle is for ice to start forming.

3 years ago Edited September 14, 2021

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Sandra Clinch Denver, CO

This was a very bad experience. It took 12 days to resolve my issue. Due to scheduling it took 7 days before anyone was sent. On the 7th day the technician came sent off photos to CHW for approval. I have no problem with that. Andre of ADP Maintenence was great. I waited the weekend for approval, by Monday CHW stated they never received the photos. I know he sent them I watched him do it. FINALLY got approval to do the Job on the next Wednesday. But, because I had used CHW earlier this year they wouldn't cover the full amount. I was never told that I had a $ cap on repairs. No, I think I will be looking for another Home Warranty Co when this one expires.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 7th, 2020

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John Weary Franklin, TN

Your technician knew his stuff and diagnosed the problem as a bad board and sais the burners needed to be replaced. He recommended that because of the age of the furnace it be replaced. You denied the claim for repair and/or replacement and aledged things in your denial that were not in your technician's report to you. You even aledged a defective humidifier as part of the problem in your denial. My furnace does not have a humidifier. Either honor your technician's request for a new furnace or provide me with the name and address of your designated person for process of service for the state of Tennessee.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 7th, 2020

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Marty Douglas Corpus Christi, TX

I was very impressed with the two guys who worked on my unit. they were very knowledgeable and efficient. Thank you Choice Home Warranty in sending them .

3 years ago

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Carol Rogers Abilene, TX

I have always loved the customer service at Choice. This time it was all handled through online portals, but I found it easy and successful. Thank you.

3 years ago

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Maurice Gauthier Vernon Hills, IL

When I called about my stove issue, your customer service was able to find someone to take care of it. Your follow up calls made me feel like you cared about my situation.

3 years ago

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k Kansas City, MO

I put a claim in on a sat and the next morning I got a call saying when someone was going to be at my house to fix my garbage disposal , my experience was awesome

3 years ago Edited September 14, 2021

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Bruce Condit Broken Arrow, OK

Overall a positive experience so far. The proof will come when I need to file a claim. If it is managed promptly, professionally and smoothly, I will be happy to provide a glowing review. If not, the review will reflect your performance.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Sales.

Dec. 1st, 2020

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LaTisha Rowe-Thomas Stafford, VA

Dionne was very helpful, explained everything in great detail, and answered all of our questions!! We feel very secure knowing we have this amazing coverage on our home!!

3 years ago

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Shakir moin Roswell, GA

The technician was very patient and worked in detail. We may not have fully resolved the issue and will see over the next free days but his diligence was exemplary

3 years ago

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Keith Weisbach Houston, TX

Well it started good with confirmation of an appointment and then the morning of appointment I find out that it had been canceled due to wrong phone number in your system, so had to wait three more day. Then you deny my claim with the crap that rust is the problem, which is a lie, I had another a/c come look and he said it was caused by age and wear and tear.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 30th, 2020

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Param , VA

Very Poor Customer Service , Case Managers are not accessible at all and there is no response on claims for multiple days. Any appliance that we call for repair they are suggesting to replace and the price they ae offering is 10-20% of the cost and least bother about the customer situation or customer needs. This aweful company which promises alot but reality is not even meeting 10-20% of their promises. Easily repairable appliances also are suggested for replacement. I would not suggest anyone to fall in their marketing trciks and opt for multiple years contract with them or in a way dont pay in advance for multiple years. This is a real waste of money , time and more importantly we can get the repairs done with the same amount we pay for them every year.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 30th, 2020

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terry klein Wichita, KS

You did NOT believe your local plumber. He had to make three trips taking photos before getting your authorization. He has over 20 years as a technician. How many does the guy on your end with a rubber pencil have in the field??

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 30th, 2020

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Trish N Georgetown, TX

For the most part very good. Great response time & rates. However service providers at times are not good(e.g. better business bureau complaints, consistent very bad reviews online, or total non English speaking etc). Today it took 3 different assignments of vendors to get one that whose ratings were at least mediocre.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 30th, 2020

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LOGAN DECKER Littleton, CO

Honestly so disappointed in this company! I was very optimistic when I bought home warranty with choice. I was sold on they will repair or replace appliances that have broken down. My Kenmore washer broke down and I filed a claim. A service rep came out, (I had to pay 85 dollars for him to come out) and it took him 5 minutes to say it is completely broken and it needs to be REPLACED. Choice warranty agreed. SO choice warranty told me to go through the process to get replacement and they agreed to give me $300 dollars for replacement. WELL GUESS WHAT. You cannot replace a washer for $300 dollars, let alone the washer I had. I fought and fought and they increased the amount to $450, which is still not enough to REPLACE the washer I had!!!!! I ended up having to spend money out of pocket (an additional $300 dollars) to REPLACE my washer! SO choice did NOT live up to their claims of repair or REPLACE!! I would highly suggest avoiding this company as they are flat out liars and cannot be trusted! Save your money! Too bad I am stuck with this company for another 5 years! I am scared to think what happens the next time an appliance breaks and I have to pay out of pocket cause they will not do what they promise!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 19th, 2020

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Gregory A. Keesee , CA

The only thing i liked about the company was their, monthly fee. But this company and its employees are not trust worthy. I transferred from another company and they wouldn't honor, that i had no Kapoor in coverage. Their own agent asked me this question and i answered yes, nothing more. I use their services and they denied my claim in hours. I explained that their contact says they will cover everything because i had no lapse in coverage. The case manager said they had no record of me coming over from another company. The agent failed to add this information to my account and so now i was denied coverage.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 19th, 2020

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Debbie Gwynn Oak, MD

I have been with Choice for three years. I like the turn around time for service calls. I wish that they cover more. They only cover limited items. Otherwise I like the company and the easy quick way to submit a claim.

4 years ago

Choice Home Warranty Reviews