Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Anonymous Glendale, AZ

Customer service is great. We needed to use it for the hot water heater and they took care of it and the guy was very nice and now I have hot water.

6 years ago

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Anonymous Las Vegas, NV

Service was prompt, concise, and timely. I have had no negative interactions with the company at this time.

6 years ago

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anonymous Phoenix, AZ

They've just been really good. They're very prompt and they get you a service tech out almost immediately.

6 years ago

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Alberto Miami, FL

not what I had expected, requested a service and I had to pay for something that was not repaired, and to find out what can be or cannot be repaired is you and your luck.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 17th, 2020

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Verified Customer

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Jack Raines

Very good company to deal with. Always come through and they do respond to issues that might come up.

6 years ago Edited January 10, 2024

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Tonia

They don't cover anything that you need them to. Major appliances if they completely quit working. Didn't cover ice maker, water dispenser, bathroom faucet in shower. Just ridiculous.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

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Verified Customer

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Damie Simons

Technician that came out to fix my leaky sink was punctual and courteous. Got the job and left all clean.

6 years ago

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Christina

We had to wait 3 business days for someone to come out. We called on a Wednesday and they told us Monday would be the earliest someone could come out.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 9th, 2020

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Verified Customer

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Jose Angarita

They deny benefits that are in their contracts, I experienced that with my shower repair, had to call them at least 5 times before a manager finally realized that his employees were denying a repair that is very well described in their contract

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with an explanation for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 4th, 2020

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Verified Customer

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Dawn C.

Awful!!!!! Do NOT use this warranty company. They are liars, con artists and scammers. They promise to fix and/or replace your appliances, etc but always make up a way to deny your claim. Absolute worst home warranty company I've EVER worked with.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on Choice Home Warranty website under user agreement.

Mar. 4th, 2020

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Verified Customer

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Theresa Smyth

So far so good. Price it right__only 1 service company has not completed what they were sent here for. We are satisfied

6 years ago

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Robert B

CHW has always been there when I need them to cover my household needs. Always dependable and professional.

6 years ago

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Verified Customer

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lisa clark

less expensive than my former home warranty company and so far, responsive and effective during my first claim.

6 years ago

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Verified Customer

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Catherine Rogers

So far very good service. Customer Service is great and the service companies are very professional.

6 years ago

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gtoegia k charles

they were quick and helpful and ,then they cut me a check with in a day or so , got my check in the mail today.

6 years ago

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Desiree A Larson

On time and always helping, the companies they send are small business ones and that helps our community.

6 years ago

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Verified Customer

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Elaine Snyder

Everyone involved with our claim were friendly and knowledgeable and made sure we were taken care of quickly

6 years ago

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Verified Customer

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jay

they are on top of all my claims. i am contacted every step of the way from the Choice rep to the contracted company

6 years ago

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Verified Customer

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Chali Mendoza

We have had 2 claims since we bought the home warranty and have not had any problems getting our appliances repaired.

6 years ago

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Verified Customer

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B Dixon

When something isn't working, they get it done ASAP and don't try to empty your purse raising the prices.

6 years ago

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Verified Customer

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Debbie Holsinger

I have a choice acct. And have had too use them only once. But it was very easy and won't hesitate to use them again

6 years ago

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Verified Customer

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Lawrence

I had my heat pump go out and I called and they got somebody out here within a day. They fixed it and all is well.

6 years ago

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Verified Customer

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Margaret

Every time I've made a claim they've come promptly. I like the repairmen that come to my house I trust them.

6 years ago

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Verified Customer

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Paul

Recently I needed to use my warranty and they responded right away and the repairman responded right away and I was happy with it.

6 years ago

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Dave

I had a refrigerator went out and they replaced it. They always do what they say they are going to do.

6 years ago

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Amy Middletown, PA

I just used my warranty last month and it took three weeks. They did nothing to help me and lied to me both times I spoke with them. I was told two different stories and nothing was done about it. I had hundred of dollars in my refrigerator that was ruined.

6 years ago

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Verified Customer

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Douglas Southport, NC

One time when there was a problem with the furnace, it was a little disappointing because it took a couple of days to get there but they did do it.

6 years ago

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Verified Customer

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John Port Orange, FL

They are better than American. I needed my AC fixed, called them and it was fixed the next day. They do what they day they are going to do.

6 years ago

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Kathy Estero, FL

Everybody seems to be very nice and it didn't take long for them to send somebody out. I wish they would specify when the warranty won't work.

6 years ago

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Verified Customer

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James Montgomery, AL

I just renewed again, I've had it for years. My washer quit working and my claim was taken care of within three days. Some things are not as clear with what is covered.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback as well as your renewed faith in Choice Home Warranty. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Verified Customer

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James Garland, TX

like it when the service order is taken and complete within hours. I don't like it when it take two or more days to fill the order.

6 years ago Edited January 10, 2024

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Melvin The Colony, TX

I needed to use it and had someone calling and they took care of me right away. The problem was resolved in a couple of days. They have knowledge and are able to diagnose the problem and fix it right away.

6 years ago

Reply from Choice Home Warranty

Thank you for the positive feedback. We hope you'll take a moment to evaluate your star-rating and update your review to reflect the service.

Feb. 20th, 2020

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Verified Customer

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Michael

The website is very misleading and there are too many exclusions in the fine print. The website says that you cover hot waters but you only cover a portion of the hot water heater. My daughter's hot water heater failed and they would not cover.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 18th, 2020

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Verified Customer

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Denise

I needed someone to look at my refrigerator and they came and they fixed it. They've always provided whatever I needed.

6 years ago

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Michael

I chose them because they were reasonable when it came to their fees every month. They will not pay any claims on large items only small items. My water heater went out just a couple of days ago and they would not pay anything because the heater control did not go out and they said that they would not cover it. I would not use them again.

6 years ago

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Verified Customer

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Chad

Rapid response time. My furnace went out in the middle of winter and they had someone out within two days.

6 years ago

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Brad

They are prompt, professional, and courteous. They meet all expectations for a home warranty company in my opinion.'

6 years ago

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Packia

They are reasonably priced. The technicians do a good job. Some of the items are not covered but the still send an issues to fix the issue.

6 years ago

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Rajat

Good customer service and they are very fast. I just requested online for garbage disposal repair and they are sending someone out tomorrow.'

6 years ago

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Ali

Quality service that is friendly and professional. They're usually pretty fast and have great customer service.

6 years ago

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Ray

They hassle you to get repairs done and do not want to cover trouble shooting tests without haggling them I had to threaten to cancel my coverage for a refund

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 4th, 2020

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Verified Customer

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Vernon & Elizabeth Reynolds

They would not replace a 20 year old a/c unit and lied and said that I never maintained regular service on the appliance. Had to for it to last 20 years! Feel like they took advantage of us being senior citizens. As far as now. Recently they replaced a sump pump in our home without any problems.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Feb. 4th, 2020

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Verified Customer

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Marie Reilly

They so far have handled my claims immediately and work was completed satisfactorily. What else could I ask?

6 years ago

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Mrs. Poles

I haven't had to use it very much. The two (2) times I used it I had no problem. The technicians were very professional and polite.

6 years ago

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Steven Sheppard

thet always try to get someone out here as soon as they can. At times it is difficult because of where we live.

6 years ago

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Fred

Excellent customer service, quick response time and very professional repair service resolved the issue.

6 years ago

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Ernie Prior

1- Lengthy wait to get a repair person to schecule a date for coming out. 2- Occassional miscommunication on what is covered and wht isn't.

6 years ago

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Verified Customer

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Doris Whitfield

The reason I chose to get supplement insurance is too cover things I didn't want to pay full price out of pocket, and that certainly isn't the case!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 27th, 2020

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Verified Customer

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Sonia Virginia Beach, VA

The company found every excuse in the book not to cover a problem. Just like this last time I called. The rack on my dishwasher fell and needed new rollers. When the tech came out to my house, he told me they would cover up to $150.00. He sent in a request for less than that, and they told him it was not covered.

6 years ago Edited January 10, 2024

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Verified Customer

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Jina

I can reach customer service twenty four seven and I can submit a claim through my phone or call the eight hundred number.

6 years ago

Choice Home Warranty Reviews