Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Verified Customer

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Nicholas Del Valle, TX

They solved every issue and were very polite and efficient. They were on time every day and communicated with us.

6 years ago

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Verified Customer

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Israel Humble, TX

The customer service is always on time. I had a heater problem and they came really quick and fixed it right away.

6 years ago

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John Surprise, AZ

Last week I used my warranty and they refused the repair based on the repair guy's input. Some of the repair guys don't know what they're doing and Choice Home Warranty uses them anyway.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations,

Nov. 11th, 2019

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Verified Customer

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Johnny Lancaster, TX

They have very high class customer service. There was compassion and they were decent. They were great.

7 years ago

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Riley Charlotte, NC

When I call, Choice home warranty sends people out to fix whatever I need fixing in a reasonable time.

7 years ago

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Verified Customer

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Lillian

I've had them twice and both times they came, they were wonderful and they told me what I needed and it was very minor.

7 years ago

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Verified Customer

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Stevi

Used it a couple of times and everything went great and I've used it a couple of other times and there were miscommunications and long wait times.

7 years ago

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Nancy

I thought it was a good legitimate company when I signed up for Choice. I feel they have taken advantage of me. I needed to use my warranty with my air conditioning and they refused the claim and I had to pay the gentleman over six hundred dollars for doing nothing. I will cancel it, it is not worth it.

7 years ago

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Verified Customer

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Daniel

I had a situation where they came out here and the air conditioning people didn't do a good job and they disrespected my wife and choice said I had to continue to work with them. There was no empathy or sympathy nor did they fix the problem. The service is horrible and I was very disappointed and disheartened.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Nov. 1st, 2019

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Verified Customer

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David Jacksonville, FL

The air conditioning was taken care of within forty eight hours, so far the experience has been good.

7 years ago

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Danny Liberty, NC

I've always had a great experience with them. I call and they are real nice and they set an appointment up for me.

7 years ago

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Robert Arlington, TN

My hot water heater went out and I called them and set up a time to file it Thursday or Friday and the gentleman was supposed to come Monday morning but he never showed up and then I had to set up with another company and I was five days without hot water. They have a terrible way of handling things.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 1st, 2019

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Verified Customer

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Jo Wichita, KS

I've had them out twice. They responded within 24 hours each time. They fix it the first try haven't had to come back.

7 years ago

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Jeff Fishers, IN

We used our warranty about a month ago. It took them 10 days to get it scheduled but the did get it scheduled and they did a good job.

7 years ago

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Verified Customer

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Diedere Hamilton, GA

Very knowledgeable and answer any questions I've had. They had someone out the next day when I called.

7 years ago

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Verified Customer

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Lawrence Arvada, CO

My furnace stopped working and it was very chilly outside. They were able to get it fixed in a timely manner.

7 years ago

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Marlene Cibolo, TX

Whatever the work on is always fixed properly. They are always courteous and respond quickly when I put a claim in.

7 years ago

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Verified Customer

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Charles Aldie, VA

They were fast and the work was quality. They are responsive and took care of the whole claim process.

7 years ago

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Verified Customer

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Kristine Calamia

Excellent service, prompt service and repairs were fixed in the same day and no delays in services or uninquired monies

7 years ago

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Verified Customer

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Rise Bausch

I had problems with my air conditioner and they got a technician for me but unfortunately they couldn't come out right away but fixed it I think the next day.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 16th, 2019

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Verified Customer

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Donald Damm

They found someone to look at my dishwasher it wasn't there fault it took so long to come out and look at it

7 years ago

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Suzy Q Customer

The poor rating is a reflection of Choice's vendor. I have been waiting since July 5th to have my dishwasher completely operable. Their vendor has been out twice, I paid the service fee , but have called in an update that the dishwasher is not repaired. I have not heard anything further from the vendor.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 12th, 2019

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Verified Customer

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Leah McGhee

My AC has been out for 30 days and they have sent a technician 3 times. The technician suggested to replace the AC unit and Choice Home Warranty wouldn't authorize it. Instead they ordered a new compressor and I have to wait another 2 weeks for the part to be installed. It is August in Georgia.

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 12th, 2019

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Verified Customer

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Lalonde

First man who repaired our freezer did not put new hose on that was plugged! One week past warranty time freezer clogged again!

7 years ago

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Maxine Phifer

Very timely response professional handling of claim rapid resolution to request. Very helpful and friendly

7 years ago

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Karen Kimberlin Georgetown, TX

prompt and courteous service. Service tech called in 12 hours and was great about coming the next day.

7 years ago

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Verified Customer

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Laura Lester Columbia, IL

have used then 4 times and always got the job done. Customer service is very helpful and go all out for you.

7 years ago

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Ed

They've been able to handle every request I've had with the exception of one, which eventually go handled as well and I've had them for five years.

7 years ago

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Verified Customer

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Leola

When I had a problem with my air conditioning, they sent someone out right away and they took care of it.

7 years ago

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Verified Customer

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Michael

I've been a member of choice warranty for like 10 years now and right now I am just not satsifed with them. I needed my warranty because my air conditioning went out a week and a half ago and I am still waiting in a house that is 101 degrees.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 10th, 2019

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Verified Customer

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Julie Alexis, NC

As of right now, I have not seen anything happen for the last two claims. I thought they would provided me with a warranty on my appliances and stuff I needed but they have not done anything yet. Customer service is friendly and helpful but I would love to talk to someone in person.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 10th, 2019

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Verified Customer

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Sajid Collierville, TN

Any time I call I get a quick response and the technician comes quickly as possible. It's a very good service.

7 years ago

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Verified Customer

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Ipuna

So far it's been okay. I was worried in the beginning because they wouldn't cover anything. I had to escalate my claims.

7 years ago

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Verified Customer

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Jamie Brovont

They were prompt and virtuous when I needed repair work. I recommended them to my daughter, who also has coverage through them.

7 years ago

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Juan Larin

The good: Easy to set up appointments. The bad: Hard repair approval process and very difficult to talk to someone that really knows what they are doing.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Juan.

Sep. 5th, 2019

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Verified Customer

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Patrick

Had a Dryer stop working. The first tech said he was going to suggest we get a new dryer from Choice. Choice Home Warranty said that tech never sent in his report. He did cash our check. They sent out another tech that said the dryer failed because of lint build up. Which happens to be a clause for Choice to not have to pay.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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RM D

If I could give them no stars I would. They will try to find any way they can to not pay claims. Found this out the hard way and was told the same thing from two companies that previously worked for them. Please save your money, wouldn''t recommend them if they were free!!

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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Aeriole Terry

I''ve never had such a great experience. They executed. Covered all bases accurately & efficiently.

7 years ago

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Verified Customer

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Jose morales

They are always so nice and always make the appointments quickly. I would recommend them to everyone.

7 years ago

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Verified Customer

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Susan Grubbs

Very professional, and no issues! No wait time on scheduled work.Would recommend their services to anyone.

7 years ago

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Verified Customer

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R. Height Grand Prairie, TX

The claim was handled in a prompt manner and my dishwasher was restored to running condition within three days.

7 years ago Edited January 10, 2024

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Verified Customer

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Keith Cole

Called about a/c and they arranged a contractor and it was repaired and only paid the service fee of $60.00

7 years ago

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Dee Spring, TX

I liked what I saw and what they offered. The people are professional and explain things to you but when my air conditioning wasn't working they came out and wouldn't pay for it because there was a leak. I'm sixty years old, getting out to clean the AC unit is not particularly easy for me. I was not happy to be denied my claim.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 29th, 2019

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Verified Customer

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Carol Cypress, TX

When I talked with the choice representative they were helpful. I've had no issues. They've been great.

7 years ago

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Verified Customer

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Florentina Las Vegas, NV

They either fix it or replace it. I have used them twice and they have been very good I'm very happy with them.

7 years ago

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Lillie Scottsburg, IN

My air conditioner had stopped working and they were really quick finding someone to fix it. So far they've been good.

7 years ago

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Cathy

They reacted so quickly. The roster was leaking, they came down but couldn't fix it so they payed for a new one.

7 years ago

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Richard

The technicians they choose are very educational in their error dialogue. They were very prompt accurate.

7 years ago

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Alzina

We only had to call one time and they did a good job. They were here when they said they would on time.

7 years ago

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Sara

It's just very easy and they haven't let me down yet. My pool pump decided to break and I called Choice and they had somebody out within a day.

7 years ago

Choice Home Warranty Reviews