Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Marge Grand Rapids, MI

I didn’t know you would have such a hard time finding a technician in my area. But you should have kept me better informed about what was going on. I was very frustrated about your lack of communication.

2 years ago

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Tamazine

In the several instances that we've had working with them in these 6 months, talking to them on the phone has essentially been no help to us.

2 years ago

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David

The water tank was replaced by A1 plumbing and they charged me 400 and something dollars plus the $85 service fee and I could have replaced it myself as it turned out and saved all that money.

2 years ago

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Cheryl Pittsburgh, PA

I think the monthly payment is too high the companies you have you do not have enough $85 for a service call . And it takes too long for companies to respond

2 years ago

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Laverne Hoffman, NJ

A timely response to my appliance repair and repair work was completed with satisfaction

2 years ago

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Robert Murrells Inlet, SC

My overall rating because choice save me money throughout the years of being a member

2 years ago

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Sharon R. Simonson NC

CHW really came through for us when our water heater went out. It was taken care of immediately!

2 years ago

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Larry C Columbus, OH

Worst experience of my life. I would never recommend this company to anyone. It took me dozens of phone calls from the beginning of June until the end of December to get issues fixed. NO ONE would help me

2 years ago

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Shandust Upper Marlboro, MD

The company is outstanding all of my needs were met and I was provided the best serves possible.

2 years ago

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Raymond

easy to schedule a service call. Problem was fixed when the service provider came to my house

2 years ago

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Ana Hinojosa Keller, TX

So responsible and addressed our issue. Well worth the money we have spent on it.

2 years ago

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Arianna Christiano

The 2 young men were great. They did a great job. It works. Very kind and helpful. Thank you.

2 years ago

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Anthony Pawleys Island, SC

I disliked the fact that CHW refused to pay a similar style kitchen faucet and ultimately cancelled my policy without replacing it at all. I emailed customer service and did not receive any reply.

2 years ago

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Robert Las Vegas, NV

Choice has sent out a repairman on every one of my claims. I only had 1 problem with Choice since I became a member.

2 years ago

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Denice Sanford Los Angeles, CA

I like the plan, but trying to reach someone to let them know the problem wasn't fixed, is difficult

2 years ago

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Dr. Àmanda Ducksworth Mableton, GA

I secured Choice Home Warranty for my home purchase in 2023. I reported two appliances. My refrigerator claim was denied and still is not working properly.

2 years ago Edited January 17, 2024

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Jack McElroy

Sucks. They have yet to help. I had someone tell me that my claim was denied because the work was done prior to approval. It was never done. What kind of incompetence exists here.

2 years ago

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Peter Fixler Pompano Beach, FL

Professional , prompt A/C Mechanic was on time fixed the problem to my satisfaction

2 years ago Edited January 10, 2024

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Lynda Derby, KS

The tech was on time, new his craft and offered advice on operational questions.

2 years ago

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Robert

I liked how quickly the service was. I also liked how easy it was to make a claim.

2 years ago

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Lana Baton Rouge, LA

Arrived on time, neatly dressed, diagnosed the problem, fixed it and explained problem.

2 years ago

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Sharon McDonough, GA

Have had great service. The last person that came out for electrical problems was great.

2 years ago

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Walter Kingwood, TX

They have been easy to work with, and always follow up. The service so far has been excellent.

2 years ago

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Fuller Opelika, AL

Easy to set up appointment. Repair man was friendly and let me know everything he was doing.

2 years ago

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Leroy Griffin Grovetown, GA

Outstanding always get the job done, selected quality professionalism personal.

2 years ago Edited January 4, 2024

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Keith

They were working on a ceiling fan for me that broke. And they did not respond on the approval to do the work until the following day when the repairman had already left. The value of the appliance replacement is very low, and the quality is very low. It doesn't match my appliances.

2 years ago Edited January 3, 2024

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Verified Customer

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Jill Frisco, TX

Choice home warranty worst home warranty ever I am reporting the to BBB for an F rating. They sent 2 plumbers out for the same thing and then rejected it. Save your money home warranty is a SCAM!!!! JillK

2 years ago

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Deborah McClendon Atlanta, GA

The response time after filing a claim is excellent. The service providers are professional.

2 years ago

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Alek Ayrapetyan Granada Hills, CA

This company meets expectations, quick respond to calls with professional service

2 years ago

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Gale Ellsworth Brentwood, TN

Great Response and great repairs. Friendly repairment and the work they preformed was excellent.

2 years ago

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Jay

My water heater need to be replaced they asked me I have to be responsible for $ 1313 and the deductible and you have to wait if you lucky 2 weeks with no hot water. My experience will not recommend CHW.

2 years ago

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Amanda Tedesco

They are fast at getting someone to contact u when u put in a claim. They have been very helpful

2 years ago

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Maria Penitas, TX

I like everything about this company they really care about there customer and very affordable.

2 years ago

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Gary and Dottie Anderson Columbus, OH

All was taken care of. Owner of service company was great and made sure everything was done correctly.

2 years ago

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Anonymous

On my refrigerator ice maker, I called them. Then by the next day someone was here to look at it.

2 years ago

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Deeidre

I've only had to call a couple of times and each time they were able to answer my question.

2 years ago

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Safdar

I had a plumbing leakage so I called the warranty. The guy came and he fixed it timely.

2 years ago

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Sylvester

The last time I used my warranty, I got excellent service and on-time service, too.

2 years ago

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Kenneth

We just used them a couple of weeks ago. And when we called them, they had someone out the very next day.

2 years ago

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Melissa Bloomington, IN

We are still waiting on the company to find us a plumber. We have no communication from them in over a week with any updates. Luckily at this point our homeowners insurance is kicking in.

2 years ago

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Bruce Berkeley Heights, NJ

They analyze the problem, fixed the problem, and had our heating system working quickly.

2 years ago

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Bille The Colony, TX

I appreciate the service but I thought I was overcharged by water heater company

2 years ago

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Therese Brown Dallas, TX

The electrician that serviced my last appt to replace light switch was professional.

2 years ago

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Elaine Stockton, CA

Great service and great providers. I had service the next day after I made my claim.

2 years ago

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Pete Anderson

This company lacks communication, their companies they hire give you one day for service then chooce gives you another and then no one shows up on either day. This company is a waste of money

2 years ago

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Michael Lewisville, TX

Hard to get items approved and the service call is high. will not replace appliance we the same make and quality you have.

2 years ago

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Kisha Clark Lowell, MI

Wonderful service to have for unforseen home despair. Professional and quick to respond.

2 years ago Edited December 20, 2023

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Patricia Johnson

So far they have been great to work with and both times have helped get my issues resolved

2 years ago Edited January 30, 2025

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Regina Saylor Camp Hill, PA

Horrible customer service, set a appointment for a company that doesn't have a contract with you. Schedule another appointment for Thanksgiving day. The tech for the microwave was amazing

2 years ago

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Verified Customer

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Doreine

Technician was very professional and took the time to explain the everything to me.

2 years ago

Choice Home Warranty Reviews