Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Verified Customer

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Paul May Plano, TX

Efficient, prompt and fair! They respond quickly and get repair people out quickly.

4 years ago

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Stuart Mooresville, NC

I placed a service request Thursday morning and could not get a repair person until Monday for a refrigerator that wasn't working.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 16th, 2021

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Linda Wallace Cincinnati, OH

Experience with furnace repair/ blower replaced. The service repair provider was excellent in every respect provider

4 years ago

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Qui K Nguyen Converse, TX

They've always been good to me. And the service call prices are absolutely so affordable.

4 years ago

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Janet Harris

Even though my problem was not covered under my contract‚Ä¶everyone was very helpful and kind

4 years ago

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Wendy Lewis Lakeland, FL

Prompt service in timely manner, questions answered in a reasonable amount of time

4 years ago

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Ruthann Decker Marion, IN

Took 2 weeks to get someone here to repair it. First two times the were o aow. Contract was for $60, it changed to $85 when the came.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 15th, 2021

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Verified Customer

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Dave Woodman Little Rock, AR

Prompt response, excellent tech, Choice also covered call- back for related services.

4 years ago

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Ruth A Richards Philadelphia, PA

They don't have rules for how many technicians will try to fix your appliance if it's viewed by at least 4 tech that the appliances must be replaced.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Verified Customer

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Sara Bonnett Harold, FL

CHW is prompt to respond to my requests for service. The companies they send have provided the requested technicians.

4 years ago

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Mary allen Upper Marlboro, MD

Choice donot take a long time get out to you turn around time no more than two days

4 years ago

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Rachael Lacombe, LA

Because any time we have called with an issue, they set up an appointment as soon as possible. We were able to get vendors out the first time to assess the issue, and most times they were able to fix it pretty immediately.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Dec. 16th, 2021

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Verified Customer

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Clifford Roy Lendsey Denver, CO

We have had our microwave repaired the tech was knowledgeable and listen to our concerns.

4 years ago Edited January 10, 2024

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Verified Customer

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Oliver Brown Little Rock, AR

Easy To use and good vendors The customer service seems knowledgeable and friendly

4 years ago

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Aysa Thaete Twin Falls, ID

Even though it took them three weeks to get my fridge fixed, it is working great.

4 years ago Edited January 10, 2024

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Verified Customer

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Barbara McNabb Corbin, KY

Requested 2 claims, one in October and one in November. Still waiting for Choice Warranty to honor requests. One is a simple rekey for a new home purchase; the other for septic tank issue.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 14th, 2021

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Verified Customer

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Larry Woodruff Millington, TN

Response to the last repair was good. The only issue was C.H.W. being slow about approving the claim.

4 years ago

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Renee Panarese Lady Lake, FL

Timely service, reputable technicians,polite responsive. Would definitely recommend. good value

4 years ago

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Gregg Pinewood, SC

They responded to my need in a timely matter and had an assigned technician with in hours

4 years ago

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Nancy Unsworth Rockwall, TX

Plumbing issue was assessed quickly and accurately with appropriate recommendation within half a day.

4 years ago

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Joseph Lieggi Williamstown, NJ

Great service and people. Claims was easy to file and tech was out in reasonable amount of time.

4 years ago

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Michelle Hilligoss Gulf Shores, AL

I had no problem with one of my claims, but have been waiting for close to three weeks for resolve on the second claim (plumbing).

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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David Jernigan Apopka, FL

Everything went smoothly from the time I requested assistance until the repair was complete.

4 years ago

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Verified Customer

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Donna Royse City, TX

Choice representatives have been very helpful on the phone. I have not had much luck with some of their contractors.

4 years ago

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Carlos Arce Tucson, AZ

Has been 3 weeks with water leaking from fosits in the bathroom. Cannot be repair and need replacement. We offer to pay for new hardware and warranty should cover labor. Extremely fair!!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

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Verified Customer

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ALLEN G ATKINSON Brandon, MS

While not perfect, I have always managed to get my problems takem care of. Th e policy gives me peace of mind

4 years ago

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Karen Virdell Cleburne, TX

The gentleman that was out went out of his way to make sure my electrical plugs were all safe. Very nice and courtesy.

4 years ago

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Stacy Lexington, KY

Great experience I did not have any issues. Easy to get in touch with customer service

4 years ago

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Billy Kistler Willis, TX

Because they are best home warranty out there and the personnel are good as gold.

4 years ago

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Ghazala y. Sheikh Cumming, GA

Because technician was very knowledgeable and solve the issue right away super great service.

4 years ago

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Richard Caster Estero, FL

Outstanding client support. Choice is quick to respond to an initiated need for service.

4 years ago

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Kathryn Diamond Cantonment, FL

They are hard to deal with when you have a need of their help and I have to fight to get them to give me the proper service. They want to go the cheapest route every time.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 24th, 2021

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Verified Customer

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Gladys Rogers Harvest, AL

You pay premiums faithfully when something is needed they find every way they can not to honor what they sell such as confidence of making your experience less hassle free and inexpensive

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2021

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Verified Customer

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Theresa Milton Georgetown, TX

3 months later still no microwave repair or replaced. We paid a service fee for 3 brief services under 20 min. Scheduled 4th visit, second service fee and NEVER showed up

4 years ago

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Verified Customer

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Wakeman George E Pensacola, FL

One claim since purchasing the warranty and the service company did an excellent job.

4 years ago

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Michele Broadway Spring, TX

Choice home warranty offers great services, they are extremely reliable and have good pricing.

4 years ago

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James F Peyton Jasper, AL

Fair assessment, means I find your product to fair in price and had no issues with reporting a problem

4 years ago

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LARRY TADIE Chillicothe, IL

Been happy with techs you have provided. Was disappointed on amount of time to get tech on last claim.

4 years ago

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Verified Customer

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George Rudloff Middletown, DE

Prompt responses from dispatch. Good communication leading up to service call. Good follow up

4 years ago

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Verified Customer

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Cynthia Anderson District Heights, MD

Choice provides excellent service. Every time I call I receive good customer service.

4 years ago

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Verified Customer

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Judith Parks

I had a great experience with their service! They were prompt in responding to my call and sent someone out quickly to fix my air conditioner. The repair was done efficiently and without any extra charges. Highly recommend for their excellent customer service!

4 years ago Edited January 10, 2024

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Verified Customer

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Joann Lay Gainesville, TX

Because Pete was very intelligent and knew what he was talking about and was very pleasant

4 years ago

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Jira Roberts Semmes, AL

They are just awesome, awesome, awesome and their contractors have been nothing but accommodating

4 years ago

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Jean Hawley Lakeland, FL

Called, they responded within 6 hrs and the job was done in one day very happy with results

4 years ago

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Verified Customer

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Dana Hubbard Edinburgh, IN

The technicians were prompt, professional, and thorough! Thank you for a job well done!

4 years ago

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Verified Customer

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Ronald Sirois Cape Coral, FL

Very professional great service Took care of the situation Fast and kindly manor

4 years ago

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Mary Ford Waxahachie, TX

Plumber you sent did not have ladder he needed go go to enter from roof. There was no blockage in drain line in foundation.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 18th, 2021

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Verified Customer

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carla d smith Oklahoma City, OK

both times we have used the warranty we have been totally satisfied with both companies you sent

4 years ago

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Anonymous Richardson, TX

I’ve used the warranty for many things like my water heater that has some issues. I would recommend them.

4 years ago

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Verified Customer

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James Powell, TN

Everything is just excellent. They got things started really quickly and it got fixed quickly.

4 years ago

Choice Home Warranty Reviews