Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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James

Our experience with Home Warranty was excellent!

8 months ago

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Nicole Winters

I have always received top notch service in a timely manner

8 months ago

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Beverly Skinner

I've only used them twice and so far so good 👍🏾!

8 months ago

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Sachin Rana

I have had great experience with choice home warranty , they provide me with great number of essential home coverage feature. It insures security and peace of mind against the thefts and disaster in home and i think it is money used right. Their claim process is straight forward and dealer handles all the things after providing necessary asked documents .

1 year ago

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Melody Whitaker

I’m extremely disappointed! Up until now I really did not have any complaints about the company however with this last incident that has changed. Three times I have contacted Choice about the same issue regarding Central AC within a month-month 1/2 and clearly something is “off” I’m guessing only approving bandages for repair which brings me to time 3. They contracted the worse possible company Sears Home Repair. This company by far has no consideration for its consumers. Painting the picture: 105 heat index, confirmation texts and emails including the day of appointment, time between 8AM- 12PM. Sears no showed the appointment (different review). CHOICE was of no help with concern as the 12PM deadline approached and only kept saying to contact the company (Sears) and call them (Choice) back in no one shows in 2 hours. Needless to say was not able to get in touch with said repair company and after waiting 40 minutes and 2 1/2 hours later confirmed that a whole day was wasted. After reaching back out to choice the best I got was an okay we’ll reassign the claim. This AC issue should have been fixed the 1st time and definitely by the second.

1 year ago

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Irlanda Flores El Segundo, CA

Kareem was patient and super helpful with my questions when I was comparing to another home warranty. He confirmed all details and offered his service with any additional questions he could address during and post our call. My hope is that the technicians will always provide excellent service.

2 years ago

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Ann Meyers Covington, GA

When I owned my condominium, Choice Home Warranty was the company I chose. During the time I was a customer, they replaced an entire toilet and was there when I had to have my refrigerator repaired. They have the best customer service agents I have ever seen. When you put in an order for repair, they start the paperwork almost immediately.

2 years ago

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Quiana Varner Ashburn, VA

Filing a claim is really easy. The rate for service has increased from $500 annually to $1000 annually. Service call fee is currently $85 per call for my plan. No, weekend service only Monday-Friday as if emergencies don't happen on the weekends. Not sure is I will continuing this service as I don't file claims often enough to make to annual fee worth it.

2 years ago

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James Los Angeles, CA

The contractor was very polite and took his time explaining what happen to cause this blockage, He told my wife what must happen to prevent future problems and showed her what to look for as for as early signs. He was on time and just had a great demeanor as he approached his job!!!!!

2 years ago

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Lee Czarnecki Upland, CA

I was with AHS for 15-20 years but their service has gotten bad so I wanted to change. I saw Choice was a top rated company so I called. I spoke with Zach J who was very friendly and helpful. He was able to give me a very good deal on two homes that I own. Also it was nice to speaks to someone that speaks English and was in the USA.

3 years ago

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Kristin Waterbury, CT

Two plans available, basic and total. Basic plan is about $60/month. Customer service is great, available 24/7 and a call back within 4hours of your claim. Website is kinda crap, bad user interface. The service fees are kinda high, $85-$100 ish per call/claim. And pray you don't need to replace your roof because they only offer $500 coverage for roofs.

3 years ago

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Fuad Carrollton, TX

I've been a CHW member for many years. I have 2 properties covered. I can say that I got services that was well worth my membership cost. Technicians are professional and CHW customer service alway try to solve my issues. I'll continue to be CHW member.

3 years ago

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Holly Ware Pooler, GA

They have reimbursed me for several things that we have had to have repaired at our home and they have been very good at what they do. I got my money back quickly and the people they had to do repairs were easy to work with and very competent and efficient.

3 years ago

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Michelle Crane Queen Creek, AZ

I like the feature that you can use through the company of getting a free quote. I also like the bulleted lists that they have that show you exactly what is covered in the typical base plans verses plans that cover more things like ac units and pool and spa

3 years ago

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Mary Kate F GA

Choice Home Warranty has been nothing short of trustworthy, reliable, and responsible, and I am left very satisfied with their customer service in particular! The repairman showed up promptly and on time ready to work and fixed my appliance right away. Their prices are slightly on the higher end, but I am sometimes willing to pay more for service I can trust. Ok that note, very pleased with Choice Home!

3 years ago

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Melanie Sanders Cumming, GA

I purchased an older home and having a Choice home warranty paid off for me as an air conditioner system needed to be replaced. I was happy with the process to make the service call, they responded quickly, and the service techs were very knowledgeable. I feel safer with the major home systems under warranty, and I renewed my plan this year too.

3 years ago Edited July 6, 2022

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Mike D Lynchburg, VA

Signed up and later had a problem with my washing machine. They came over two days later and replaced the pump at no additional cost. Unfortunately I moved to an area they did not cover. The cost I paid and their excellent service was well worth the money!

3 years ago

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Chuck Venard Copperas Cove, TX

This review is for the initial signing up. Things went smooth and I got a multiple property discount. You can't beat the price when you lock in for 5 years and get an additional year free. We'll just have to wait and see how it goes if I have to submit a claim.

4 years ago

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virginia chere Lincoln, IL

REP explained it all. Tried to set up a better option but I'm just not financially able as live on S.S. Your company sounds a lot better then what i have now. Will be able to drop some other coverage i pay for now. Looked up your rating and almost 100% sold me.

4 years ago

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Irene Conrad New York, NY

The initial call covered everything. The overall price for the monthly fee and service calls was considerably better than what I was accustomed to paying. The specific item coverage is much better that my previous warranty company.

4 years ago

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Beverly George Ashburn, VA

The person I spoke with, her name was Gina, was wonderful! She gave me a lot of information! And she was very personable!! That helps a lot! I’m really hoping this aleves a lot of concerns Incase things go wrong. I’m very encouraged about this service. Please don’t steer me wrong!!!

4 years ago

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Bob Nakon South Lyon, MI

When an appliance starts making a scary noise or just won't work you need a professional. The problem is who can fix it? When my washing machine began making a terrible noise I contacted Choice Home Warranty and they took over from there. They sent an appliance repairman out and it was fixed. The peace of mind is priceless.

4 years ago

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George McKewen Denver, CO

I have used the warranty service twice for my HVAC system and each time a technician was dispatched quickly and I was impressed with the quality of the service. My only negative experience was when the part that failed on my system was not covered under the warranty (it was clearly listed in the contact as not being covered). When I filed an appeal, the company did provide a small amount to help cover the cost of replacement so I was happy about that part of the resolution.

4 years ago

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Laura Washington Augusta, GA

I have been with them for many years. Overall, I thing they are very good. I've been happy with their service techs and business so far. I did receive payment for an oven and dishwasher that could not be repaired. Both were less than 50% of my actual purchasing price. I had to pay out of pocket for a new water heater. Other than that the monthly fee and service call fee are well worth it.

4 years ago

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Richard Bavaro Tucson, AZ

As a former customer with AHS for 20+ years I decided to go with CHW. My first experience was flawless. I requested service on a Monday and the repairs were started and COMPLETED on Tuesday. I just hope this is how this service works in the years to come. So, in short, so far so good.

4 years ago

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Maxine Mashek Hayward, WI

I have been a customer for 2 and a half years and have used the service only four times in that time. They have always been prompt with their service and professional on the phone. The contractors have been professional and resolve the issues with out any issues. The one thing that I found curious is that I filed my most recent claim, for a plumbing issue and receive a call to renew my policy within 20 mins of filing the claim.

4 years ago

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Den

Prompt service. Easy access to file a claim. Used them twice. Both times the problem was fixed.

4 months ago

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Kimberly Potter

Was very easy to file a claim and someone came to our home the next day to repair our leak.

5 months ago

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kashif khan

Excellent customer service more than another company I suggest to all my friends

5 months ago

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Chris Graham

The response of the selected provider to show up and get the repair done. One week is to long to wait for a service repair work to be completed

5 months ago

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Zia

Fast and great customer service. I really appreciate for all service.

9 months ago Edited January 5, 2026

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Leonard

Had an issue with my air-conditioning it took almost a month to get a qualified technician to come and repair it

9 months ago

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Sheila

Money saved is okay, air conditioner repair, I am paying more out of pocket than Choice Home is paying. Bad service and projecyy manger John I spoke to..

9 months ago

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Verified Customer

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Jameselizabeth

The customer service is very helpful and can usually help with all my needs.

9 months ago

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Madeline

Liked the technician, but the time to have the repair finished took over a week

9 months ago

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Helen

I really do like home choice warranty however I lost my job and asked if they would at least give me the $2000 back and they wouldn’t

9 months ago

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William Ronald Reid

The A/C Company, RN air of Yuma, AZ has been most Excellent.

9 months ago

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EMMANUEL AKINTUNDE

The time and money saved. It makes you worry less about repairs

9 months ago

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Nancy Laffey

Service contact person at home very professional and competent

9 months ago

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James And Ganna Mccollum

Value and response time! CHW doesn't waste time getting a technician arranged.

9 months ago

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ANDRE BAGWELL

hsd baf setvice from repairman & his company could nocl tact snyone at choice so not satisfied at all Deciding about cancelling

9 months ago

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ERNEST

The process was very efficient and the contractor was excellent.

9 months ago

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Billy Stone Jr

Very prompt and courteous Explained everything he did and why

9 months ago

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Dianne

When I have had to call for service I get a professional person with in a day!

10 months ago

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Sabrina

Could not get a technician to fix my HVac system for over a week. What is the use of the warranty. I ended up getting a private party to fix my HVac. So very disappointing

10 months ago

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Pam

They came out when they were supposed to and fixed my clothes dryer

10 months ago

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Sriram

Scheduling is easy on the website and calls are usually setup within 48 hours

10 months ago

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Orlando

Great service. No issues. Delivered exactly what was promised

10 months ago

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Debra

They never showed up, a vendor called me and wanted to commit to an extra $100+ and when i disagree they canc appt and no one from choice ever called.

10 months ago

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Edwin

The technician was able to fix the problem. Vitaly has a lot of knowledge.

10 months ago

Choice Home Warranty Reviews