Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Rodney Weary Rowlett, Texas

Filing my claim was hassle free. The technicians came out the very next day and fixed my refrigerator. They took their shoes off before entering my home and were very professional!

2 weeks ago

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Mark Davis Brentwood, Tennessee

Your guy was very prompt and efficient while he was at my house. He kept me informed as well on what he was doing and approximate time he would be here. Very professional and easy to work with.

4 weeks ago

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Anupama Pillai Doha, Doha Municipality

The app and how convenient it is . The quick response time.

1 month ago

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Debra Gagnon Cheektowaga, New York

I do not want a security system so my monthly charge should be quite cheaper?

1 month ago

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ted Tatum Killeen, Texas

Good except appliance replacement value.

1 month ago

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Judy Blencke Oviedo, Florida

Plumber quick to get here and did good work.

1 month ago

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Yvonne Parr Silver Spring, Maryland

Had a hard time getting one service call for a plumber

1 month ago

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Suresh Jhurani Richmond, Virginia

Good to have insurance on items in the house

1 month ago

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Jane Ford Denver, Colorado

They sent out service repair people that were not qualified to do the work. I have had to call someone else in to my home to correct the mistakes that were made and of course, had to pay them on top of the fee I had already paid to Choice. They advertise that they will take care of repairs in a short period of time and they indicate the repair will be totally covered. I had to replace my refrigerator that cost $2500.00. It took forever to get approval to buy another one. With all the hassle involved, I received a check for $300.00. There are other times I went through this same process and ended up with a very small check. I would not recommend this company. Their advertising is false.

2 months ago

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Debra Winter Pomona, California

I recently had to use Choice when my tenants moved out. There were a number of items that had been neglected. choice warranty has been responsive so far. I still have a few outstanding issues so I can’t give them 5 stars yet. Definitely better than a few other companies that I’ve used in the past.

2 months ago

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Lisa Polk Millersville, Maryland

The custom and service was absolutely amazing. All my questions were answered, and I received one free month applied to my coverage today. The agent was very helpful in helping me establish a plan. Thank you Choice Home

2 months ago

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Steve Gordon Charlotte, North Carolina

Customer service was great. Very helpful. They keep us informed of when the technician would be here and what time. The technician was a Great guy. Very nice and helpful and he fixed our problem with the refrigerator.

2 months ago

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GARY Chicago, Illinois

Dismal No help months with ac everyone is sorry that’s the best they can do

2 months ago

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Renee Vetter Dallas, Texas

Their price seemed fair compared to others I looked at

2 months ago

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Terry Willard, New Mexico

Part of purchase of new home provided by seller

2 months ago

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Tracy Redditt Haughton, Louisiana

Advertisement and warranty coverage were the reasons.

3 months ago

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Robert Schenectady, New York

I have been working a claim since the end of June 2026. Still no no one has showed up.

3 months ago

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Vonda Dallas, Texas

It is highly rated but our experience is lacking.

3 months ago

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richard Charlotte, North Carolina

I liked the offering and the ratings from other customers

3 months ago

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Mario Houston, Texas

They sold me the idea of coverage, peace of mind and convenience.

3 months ago

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JoshuaSimon Silver Spring, Maryland

Sent good vendors for one issue, not impressed with claim approval process

3 months ago

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Napoleon CLAYBURN II Augusta, Georgia

Poor customer service and service wasn’t delivered in a timely manner. I am not happy at all!

3 months ago

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Fernando La Puente, California

Cancelled my contract when I had an open claim, case manager was not professional .

3 months ago

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RICH MELLICK Indio, California

Your choice of Vendors— Lee’s HVAC was Financially Horrific to us the Contract Holder

3 months ago

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Peggy St. Peters, Missouri

I signed up 4 years ago for this warranty plan. I am very dis-pleased with their recent service.

3 months ago

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Bev Lansing, Michigan

Costly and choice of service people last tech charged and didn't do anything

3 months ago

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Julia New York, New York

Until I figure out how the company works

3 months ago

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Harry Reno, Nevada

Did not get a technician 2 did not show and havent showed a 3rd one HELP!

3 months ago

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Fletcher Ashburn, Virginia

Previously worked with them and was satisfied.

3 months ago

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Marina El Paso, Texas

It’s taking long for replacement to get through

3 months ago

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George Nashville, Tennessee

I WOULD GREATLY APPRECIATE SOMEONE CALLING ME

3 months ago Edited July 25, 2026

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Steve Orlando, Florida

Heard it was the best , the best I have not experienced

3 months ago

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Francis Gardena, California

CHW denied my claim for an AC repair! please cancel my subscription to this bogus service.

3 months ago

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John Richmond, Virginia

Had 2 items replaced with no problem. Now my refrigerator has been down 3 weeks now.

3 months ago

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Deborah Lopez Lincoln, California

Claim was filed and contractor was identified quickly. Within 24 hours I was contacted by the electrical contractor and Tye B. with LIT ELECTRICAL was at my house the next day.

3 months ago

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Debbie Flanzbaum Framingham, Massachusetts

The electrician did a great job. He was very thorough and made sure the area he repaired was clean when was done. He answered all my questions and concerns. I also appreciated that he texted me with a lead time of arrival.

3 months ago

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Paula

In my latest claim for a leaking washing machine , it took 2 weeks for appointment to assess damage. Waited another week to be notified I would get replacement value go $406.00 in form of gift card. I accepted. Was not told it could take up to 30 days for gift card to be emailed, nor was I told gift card email would be coming from Lowe’s, not from choice. This seems like an unreasonably long wait. It has been my experience that service is slow and claim is denied or a low value is offered. The least they could do is provide the gift card within 5 days.

1 year ago

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Michael

The first thing I don't like is that they didn't notify me of my monthly payment increase which is 61 and change plus 100 flat rate paid in advance. 2nd my garbage disposal stopped working and they couldn't get a plumber. They said go ahead get your own, we'll pay. Turned out to be reset button, my wife got on floor and reset

1 year ago

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joshua Raja

Most of the issues have been resolved, and it’s working well for me most of the time. I’m happy with this home warranty and have recommended CHW to a few friends. I feel it’s worth continuing with CHW.

1 year ago

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Melvin Rosado

Started calling on Friday around 11 am. Took5 hrs and 8 calls to report and open a AC claim. I hired another company to troubleshoot my system before the long weekend. After that troubleshooting I paid him $99 and decided not to continue with his services. Called Choice around 5 PM and Got an automatic response with appointment for Monday 3-8 pm… On Monday an AC repairman called and said that I missed his appointment at 2 pm. Really? Wrong! I verified and my appointment WAS at 3-8 pm. Still, he showed up at 3:30 and found my system has a gas leak and needs refrigerant buy could not fix because he need authorization to perform the repairs. So, now he/we are awaiting authorization from Choice to repair or replace the system. I need my AC back functioning! Please, help!

1 year ago

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Spaniard

I Placed a request for service due to broken down home appliance and with hours the repairman was at my home. I was extremely impressed with the level of expediency and service!

1 year ago

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JL Gray

No experience with them, though I have been a customer since 2023. However being denied for the first claim was disappointing. The case manager Patricia was very helpful in her explanation, knowledgeable, did give me a credit on the next calls service fee,

1 year ago

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Charles R

Initial diagnosis takes too long, several days or weeks after claim is filed and rarely resolved same day. Convenient online claim method, reasonable service fee amount. Choice is Very poor at replacing appliances when repair is denied, big hassle and always undervalues your appliance. Customer is always out of pocket. For example I'm still waiting on payment for a June claim, they only approved $272 to replace a high end dishwasher. They only give a LOWES gift card instead of cash/check which sucks. I've been a customer since 2015, not sure if I will renew again. In general I prefer home warranties for their convenience of not having to find your own repair contractor for initial diagnosis.

1 year ago Edited September 17, 2025

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May Chevez

My shower cartridge was defective and I had Rafael from OSO plumbing come out, he was very knowledgeable and very professional , he did not mind me watching him while he was working too. Thank you.

1 year ago

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Robert Wieber

The technician you sent was professional, however after that repair my water softener needed repair and you said that it isn't covered. A water softener is a natural appliance in any home that should be covered. Very disappointed. Bob W

1 year ago

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sara davis

HVAC went out Aug 24, claim filed that day. Technician came on 26th, need parts. Return visit scheduled for 29th. Hopefully, this will get it working again. Very warm here in Florida

1 year ago

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Judy

they are the tops. I was with them for several years. Left them to try another company, that was a big mistake. I cancelled the contrat, got my money back and immediately returned to CHOICE.

1 year ago

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Raymond Ukaria

The technician that responded to my electrical issue was a great guy. He is very knowledgeable and right to the point and in minutes he was done with the repairs Mr. Price of Glenn Burnie Md.

1 year ago

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Neysa

We had an issue at first, the appointment date was not met and I stayed home all day and no one came. BUT the next day the person came and he was excellent! He came in analyzed the issue, called me to tell me what day he would be back, came back on the day he said, called me 20 minutes before arriving. I couldn't have asked for a better service.

1 year ago

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Roger Cohn

I have always been satisfied with Choice up until now. My AC has been out for over a week. Its 109 outside! My wife and family are uncomfortable and mad at me. I reported this and it took several days to get someone out to look at the HVAC unit. They said it needed a new blower motor b ut given that the system was over 20 years old and RF22 refrigerant is very expensive to refill, they recommended a new system. Choice took several days and then approved a rebuilt blower motor. The service company would not install an inferior motor so they approved a new blower motor ut then asked the service provider for a $75 discount. This has further delayed the repair. Now it is set for this coming Friday 13 days since my AC quit working. Almost two weeks without AC in near 110 degree heat. And I have been a customer for 7 years and paid 5 years in advance at the last renewal. I am very disappointed. They never threated me like this in the past

1 year ago

Choice Home Warranty Reviews