Choice Home Warranty: Read 49,225 User Reviews From Real Homeowners

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Chris Turnbow Newark, TX

If I have to be honest I'm not impressed so far. I closed on my new home on 18 Dec 2017 with a warranty from Choice Home Warranty. I waited until 22Jan 2018 and never received any welcome kit, policy # info, etc. I literally had to call and wait on the phone for well over 7 minutes. I finally get a hold of someone and get a confirmation e-mail sent to me. Then I went to the site and tried to enter my email & policy # and was told it was invalid. So I then have to call a second time today and wait for over 8 minutes. A lady by the name of Cassandra was extremely helpful and fixed the problem with the account which was they had put in my realtors email & phone #; she updated with my info.

8 years ago

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K McCabe Pikesville, MD

I have been with Choice Home Warranty for almost 5yrs. Great Service, very fast response and follow up with every claim. The customer service is excellent. Happy to be one of their clients.

8 years ago

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Ryan Wirtjes Fayetteville, NC

I hadn't even completed the quote online and someone was calling me on the phone. It was that fast, maybe 20 seconds after I put my phone number in, someone was calling me. Was trying to up-sell me the whole time, to a 5 year deal. I just wanted to try it out for a year, but he kept pushing. Finally he stopped. When I told him to call me back, he really didn't want to do it. I was literally paying for it online when I got the call. Their prices online are strange!... Every time I quoted the price it was a different amount. Sometimes it was 550 and sometimes it was 440. So not sure what their practices are.

8 years ago

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DWS Clemmons, NC

So far my experience was excellent. The person I spoke with was polite, informative, answered all of my questions, helpful, and 'not pushy', all of which I appreciated. Thank you for excellent customer service.

8 years ago

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Nancy Wildwood, FL

Verified appointment, came within time frame. He knew what he was doing. Checked things out, found problem, was able to fix immediately. Nice man. Would definitely want to use this company again!!

8 years ago Edited January 10, 2024

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Vincent Arena Winter Park, FL

Very nice home warranty company. .great customer service low claim fee and monthly rates. I was with another competitor for years and changed over two of my properties over to CHW

8 years ago

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Doris Rochester Indian Trail, NC

I have been with Choice Home Warranty for over 2 years and have used them several times. They have always been very prompt at getting my problems fixed. I recommend them highly!

8 years ago

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Brenda Mullis Northfield, NJ

I called to purchase the one year warranty and it only took a few minutes to discuss the payment schedule and the account. This program is a lot cheaper than the one I had before and can make payments on a monthly basis.

8 years ago

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Della Brooks

This is my first time with Choice Home Warranty so I cant really give a comment about the service I was told by a friend, however the person I spoke to was very kind and helpful.

8 years ago

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Mike McLain Sandy, TX

This place would be a 3-4 star except for 2 things: 1) the policies are written so that there is minimal exposure to Choice which I understand, but you could cover a few more things and still be profitable which their advertising makes it very misleading in terms of what is actually covered 2) the worst thing about choice is not the way the policies are written, it is the people you talk to once a claim is denied. There are the rudest, most bitter and hateful people I have ever come across. This group is the one that needs to be the nicest, of all the internal groups and are the ones that can save business, but no, they drive it away with their terrible people skills and bad attitudes.

8 years ago

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Alex Rogerson Saratoga Springs, UT

When you are purchasing a home, you often times get a home warranty that is paid for by the seller. When we were searching for a home warranty, we were already frazzled and stressed with the process of buying a home. Choice Home Warranty makes you submit all of your info to get a quote. We don't like filling out those forms because then you have sales people calling you non-stop. We ended up going with another company that was more transparent and gave costs up front and listed all that came with the warranty. Easy to see options and make a decision without unnecessary stress.

8 years ago

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Dharmesh Boyds, MD

It was really very easy to work with Jeff. Jeff made it really simple to do the selection of warranty plans. I would surely recommend Choice Warranty and Jeff any day. Thanks Jeff for all you help.

8 years ago

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Krishna Mishra Missouri City, TX

I have worked with Jeff K to open a new account for Home warranty. He has explained very well about warranty and coverage. He will work with you to provide discount and what will be best for the customer.

8 years ago

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Gay Sevilla Missouri City, TX

Called CHW because of a leak in our roof. They sent David of Boar and we could not be even happier. A trustworthy, true to his word guy, cleans up after his job, very punctual and detailed and also left us a nice report in a black folder. Does not make you feel that CHW sent a third rate service man.

9 years ago

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Tracy Howard Odessa, TX

I would have given a 10 if I had been contacted sooner by a technician. I called on Friday morning about my air conditioning, but I was not assigned a technician until Monday and they could not come out until Tuesday. We had 100 degree weather all weekend!!!

9 years ago

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Marty Irvington, NJ

I was skeptical about purchasing this warrantee. This was the first time I call for service. I was very surprised by the great service from my initial call for service to the completion.

9 years ago

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chuck khan

Very prompt and excellent service. Yesterday our tenant reported a issue with the A/C. Our property manager called CHW. Very same day within in moments the technician was assigned to address the issue.

9 years ago

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Susan Baker Palm Bay, Florida

Easy to file a claim and response time was reasonable.

2 months ago

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Natasha Dasher Fort Washington, Maryland

Always pays claims and most times within 24 hrs

2 months ago

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Latoyia Peterson Gardendale, Alabama

Customer service is the best!! I would rate them 100/10

2 months ago

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Vernon Hermon Valley Springs, California

Great service recommendations excellent customer care

2 months ago

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Vanessa Newark, New Jersey

Who won Kate is just fine. The service is OK.

2 months ago

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AA Dallas, Texas

Quick action on their part, problem solved. Low cost to me

2 months ago

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Bill Young Ona, Florida

Very professional and knowledgeable. I would use again!

2 months ago

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Jose M Siaca Haines City, Florida

exelente servicio me diero cita al otro dia

2 months ago

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Allison Parkes Washington, D.C., Washington, D.C.

Service was very prompt and efficient. Glad I bought in.

2 months ago

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Sylvia Beck Bellevue, Washington

It was an overall good experience. The contract companies were the best!

2 months ago

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Nancy Given Oklahoma City, Oklahoma

I just put in a claim so I don’t have an opinion yet

2 months ago

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Mike Lachina Bentonia, Mississippi

Love the reimbursement option. Quick decision on claim

2 months ago

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Sean Harvey Fort Washington, Maryland

Great and Easy App to navigate for claims!

2 months ago

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Dat Le Budd, Illinois

Provide a good service s and quality service technician

2 months ago

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Marcel Jofre Miami, Florida

The service has lived up to my expectations.

2 months ago

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Jim Bagley Bentonia, Mississippi

Great service, good value and piece of mind

2 months ago

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ROBIN FULLAM Newark, New Jersey

Simple claim process with quick response.

2 months ago

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James Gowan Foley, Alabama

The credit for my ceiling fan was pretty low

2 months ago

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Bill Finn Las Vegas, Nevada

Bella V. Electric on 5/6/26 Great Job.

2 months ago

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Erica

changed my plan back after upping price.

4 months ago

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William

I’ve been without a dishwasher for two weeks. They say they can’t get the right O-ring.

4 months ago

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Pat

I was looking for a warranty and it it looks good.

4 months ago

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Karen

I'll let you know after I see if they send my money from my re

4 months ago

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Kim Rowe

Recommended by my daughter who use to be a realtor.

4 months ago

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Ellis

Good response time, repairman knowledgeable,

4 months ago

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Robert

Fast, complete service. Excellent ranking.

4 months ago

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Lorraine

Service very slow 10 days for service.dissatisfied with lowball settlement. Would never recommend you

4 months ago

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Wanda

Long wait time for some services to be completed

4 months ago

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Sultana

It took a couple of weeks to fix it but now it’s working

4 months ago

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LLOYD HARRIS

Internet choice, was rated very good on the best home warranty choices.

4 months ago

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Rene Portillo

Up to Jan 2026, my experience with choice was great. As of Feb1st 2026 very disappointed with this company.

4 months ago

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Richard Nestlebush

Taking too long to get an answer on the power cord decision. If it’s covered under choice home warranty.

4 months ago

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William

I'm too old to do it myself. S i called on them.

5 months ago

Choice Home Warranty Reviews