Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Sue Fairfax, VA

I've made several claims & Choice responded quickly & sent service techs to do the repairs.

4 years ago

check_circle

Verified Customer

star star star star star

Faith Holland Hertford, NC

Prompt reply on request for service repair. Technician schedule and knowledge excellent.

4 years ago

check_circle

Verified Customer

star star star star star

Suzanne Fowler Chester, PA

I have put in a few claims- I’ve gotten an appointment quickly and my issues were resolved.

4 years ago

check_circle

Verified Customer

star star star star star

Fred White Las Vegas, NV

The plummer was prompt and courteous, got the parts and fixed the problem that day.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dr. Fred Jahad Charleston, SC

You could not find someone to come to my house and fix my air conditioner. Email me to find someone and I did. It cost me 500 dollars. You did not help me with the money at all. Why am I paying to help me every month?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Donna Kahare Diamondhead, MS

Technician was very knowledgeable n extremely patient n kind when I asked a few questions.

4 years ago

check_circle

Verified Customer

star star star star star

Arthir Howard Orlando, FL

Because the react right away to my pro bbn lens and follow through with any text I have sent them.

4 years ago

check_circle

Verified Customer

star star star star star

Linda Panama City, FL

The air conditioning man was here the next morning and fixed the unit thank you so much MS C

4 years ago

check_circle

Verified Customer

star star star star star

Barbara New Freedom, PA

There when I need them . Repair men are knowledgeable and get right to the root of problem.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Arthur M. Lee Naperville, IL

I initially had an unpleasant situation with my first claim after becoming a Choice member, yet the second claim has gone much smoother.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

McKinney Kansas City, MO

Everytime I have needed home repairs they have taken care of them in a timely manner.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tony Soliz Medina, OH

Horrible Sub contractors that do not keep appointments, missed 4 days of work total for the air conditioner and both times I had to hire my own person after a&a failed to show or made multiple visits

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Aug. 11th, 2021

check_circle

Verified Customer

star star star star star

Pam Surprise, AZ

I appreciate their help. They fixed my air conditioner. I have recommended them many times.

4 years ago

check_circle

Verified Customer

star star star star star

James Stafford Hurricane, WV

Very responsive and great service . Every worker is professionally responsible.

4 years ago

check_circle

Verified Customer

star star star star star

Terry and Yolanda Black Knoxville, TN

Because we get the help we need. There are no Hassel. Everyone is very pleasant and helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Sonja Gillespie

Quick response after filing claims and the technicians they send out are so nice and professional.

4 years ago

check_circle

Verified Customer

star star star star star

Rosa Henderson Sharpsburg, GA

I have had to file a claim twice within a few weeks. They have taken care of both issues!!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Mehul Patel Westborough, MA

We have a dishwasher issue for more than 8 weeks now. Its not getting repaired even though missing parts are available at my home for more than 3 weeks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anderson Woodbridge, VA

My business partner and I who have warranty coverage on our personal and business property have been greatly disappointed in the decision to deny coverage for several properties in the past several months

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Annie R Coston Hampton, VA

Great service dependable and speedy f or requested service will depend on them again

4 years ago

check_circle

Verified Customer

star star star star star

Kevin Alexander Killeen, TX

Excellent service and each time I've needed help they we're more than happy to help me.

4 years ago

check_circle

Verified Customer

star star star star star

Raul Bloomingdale, IL

The service has been quick and the employees qualified and clean. I am satisfied with that.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Memphis, TN

The service is great. I use the warranty about every month. I haven’t had any issues.

4 years ago

check_circle

Verified Customer

star star star star star

Peggy Arlington, TX

We were happy with the service when we used the warranty. Everything came out the way we wanted.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Alice Falls Church, VA

Sometimes the contractors are good and respond quickly and do a good job and some are not good. It depends on the contractor.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

check_circle

Verified Customer

star star star star star

Mozelle Tampa, FL

I think choice home warranty does a very good job. It is the best company as far as rate.

4 years ago

check_circle

Verified Customer

star star star star star_border

Sandra Moore & Malcolm Monroe San Antonio, TX

They are always there when you call and they are pretty good with claims and doing what they are supposed to.

4 years ago

check_circle

Verified Customer

star star star star star_border

Spencer Gaithersburg, MD

I had some drainage backup and the first guy they sent out solved the problem. They were prompt sending him out.

4 years ago

check_circle

Verified Customer

star star star star star_border

Susan Naples, FL

I needed an emergency service and they don’t do that but they were out within two days and took care of the problem.

4 years ago

check_circle

Verified Customer

star star star star star

Satwant Katy, TX

They keep their word. They do what they say. They are very friendly. I am very satisfied with them.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Gary Las Vegas, NV

They don’t cover enough of the services and they don’t answer questions properly. It took forever to get the faucet to get repaired.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 21st, 2021

check_circle

Verified Customer

star star star star star

Candy Lumberton, NC

My dryer wasn’t working and they were easy to get in contact with to get it repaired.

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Kingsville, MO

They got a plumber out to me immediately to take care od it and the person they sent out was quality.

4 years ago

check_circle

Verified Customer

star star star star star

Demetria Tulsa, OK

Good responses and issues taken care of. They help save money by taking care of some of the cost.

4 years ago

check_circle

Verified Customer

star star star star star_border

Kevin Risen Englewood, CO

I was disappointed in the time it took to get the vendor to my property, but once there he was terrific.

4 years ago

check_circle

Verified Customer

star star star star star

Michelle Wilburn West Palm Beach, FL

Easy to do business with them. Appointment were quick and the service provided was excellent

4 years ago

check_circle

Verified Customer

star star star star star

Morris Stanley Wake Forest, NC

Prompt customer service and my repairs have been done by professionals each time.

4 years ago

check_circle

Verified Customer

star star star star star

Magdalena Guevara-Fayad Las Vegas, NV

Excellence, one stop shopping, following through on promises and and professionalism

4 years ago

check_circle

Verified Customer

star star star star star

Donald Sanchez Georgetown, TX

Very professional, efficient, transparent, and kept me in the loop at all times!

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Denise McCray Douglasville, GA

Because I have received poor service they find any excuse not to pay for anything even when they replaced my ac unit and it was still under warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

check_circle

Verified Customer

star star star star star_border

Donald L Weekley Greenville, SC

Sometimes the warranty process is pretty simple, other times I find it seems they are just trying not to pay a claim.

4 years ago

check_circle

Verified Customer

star star star star star

Mario Fernandez Orlando, FL

Great response time, there has been no surprises and very responsive to our needs

4 years ago

check_circle

Verified Customer

star star star star star

Dawn Alyse Malley New Caney, TX

Always prompt and professional. The tech that come out are experienced and efficent.

4 years ago

check_circle

Verified Customer

star star star star star

Israel Lozano Missouri City, TX

Responsive, very good customer service, great work with good companies to do repairs

4 years ago

check_circle

Verified Customer

star star star star star

Marina Shakarov Fresh Meadows, NY

I used your services only once, the person who came to service the dishwasher was great.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Robert L Shatlain Brownwood, TX

Half the time customer service don't speak English enough to where I can understand them and I don't like doing things online like you want us to because you're so busy

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

check_circle

Verified Customer

star star star star star

Teresa Stone Mountain, GA

So far on the services I received. The agents were professionals & the repair person was on point!

4 years ago

check_circle

Verified Customer

star star star star star

Robert Marcus West Newton, MA

Always courteous, professional and timely in their response with technicians to meet our needs!

4 years ago

check_circle

Verified Customer

star star star star star

Debra A Saunders Newark, DE

Excellent Company to do business with. Very professional and reasonably priced.

4 years ago

check_circle

Verified Customer

star star star star star

K. James Snellville, GA

Great customer service. Good value for your money. Fast appointments and repair time.

4 years ago

Choice Home Warranty Reviews