Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Verified Customer

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Kristi M Brinkley Augusta, KS

Prompt service, fixed the issue. Filed a claim online and had someone out within a few days.

4 years ago

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Daisy Midgett Garland, TX

They are easy to deal with. Response time is fast. Friendly and qualified service people

4 years ago

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K. James Snellville, GA

Great customer service. Good value for your money. Fast appointments and repair time.

4 years ago

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Mary Winston Broadway, NC

Have had 2 service calls so far and had nothing but positive results and fixed within 2 days.

4 years ago

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Richard and Patricia Mayberry Davenport, FL

Very professional tech. They took care of the problem and had someone out to fix it

4 years ago

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Larry moore Zachary, LA

I've been waiting two months to get my hot water heater fixed no one has to help me I am a disabled veteran senior citizen and I'm still waiting to get my hot water heater fixed

4 years ago

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Verified Customer

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Teresa Stone Mountain, GA

So far on the services I received. The agents were professionals & the repair person was on point!

4 years ago

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Vanessa Byrd, TX

Fast and efficient service. Not water heater went over the weekend but had a new one in a few days

4 years ago

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Robert Marcus West Newton, MA

Always courteous, professional and timely in their response with technicians to meet our needs!

4 years ago

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Verified Customer

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Larry Gene Adkins Flint, TX

Appliance repairman was excellent. the plumber did not do a good job. H ejust wanted to get as little done as possible.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 24th, 2021

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Verified Customer

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Vernon Perrone Cornwall, NY

Hard time communicating. Terrible experience with contractors not honoring the appointment times or not showing up at all costing me full days of work waiting for them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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SHERI WHITE EAGLE Humboldt, AZ

THEY WERE PROMPT IN SETTING THINGS UP, COURTEOUS, NOT LIKE THE ONE I HAD BEFORE

4 years ago

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Verified Customer

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Peron Griffin Charlotte, NC

My existing claim for a broken refrigerator, has yet to be handled, no one has called me, I filed this claim a week ago, my food has spoiled and and claim is still not settled

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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JOHNNY AUSTIN San Antonio, TX

They came through as promised. Just have keep your patient cap on and they will take care of issue.

4 years ago

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Jeniffer Manassas, VA

Fast and easy, and they fix my problem. the technician was at my house the next day

4 years ago

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Verified Customer

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Erik Fischer Arlington, TN

Make stuff up to deny claims. Left a job in limbo because the 1st person they sent out couldn't do the job and I am out my co-pay. Choice should have contacted me.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Ted McNair Tampa, FL

Responsiveness, thoroughness, and ability to listen attentively to concerns of the customers.

4 years ago

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Dawn Flythe South Mills, NC

Price for the coverage is great. when we had to call form service the response was very quick.

4 years ago

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Patricia Biltz Avon, IN

1st claim went very smoothly! Speedy service and took care of problem in one visit!

4 years ago

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John B Williamsburg, VA

Timeliness and the ability to find the BEST vendors in the area have been impressive.

4 years ago

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Anita J Thompson Largo, FL

They had a service man here within 24 hours and he was professional and finished the job quickly.

4 years ago

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Phil French Downers Grove, IL

Seems like there way of doing business starts with a denial of coverage. Then start all over again. No issue taking the money upfront then denied claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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Meleatha Calhoun Prince Frederick, MD

The repairs are temporary and when I reported that they returned I did not receive a response of when they were going to be fix. Still waiting on response.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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James Allen Farmville, NC

have not been with them long enough.so far hey have been fast enough and very polite and helpful.

4 years ago

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Ellen Bynum Irvin Henderson, NV

So far all service has been great. Providers are pleasant very professional and respectful.

4 years ago

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Donna Hodges Elgin, TX

They always set up appointments for any repairs that I call about quickly and professionally.

4 years ago

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Ron McKees Rocks, PA

Great service They always come on time. Repair men are safe and responsible and clean up after job

4 years ago

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Annette Concord, NC

Very workable during tough times. Customer service very knowledgeable and friendly

4 years ago

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Gene Kamin Holiday, FL

After the part came it still took 2 weeks to get an appointment with a repairman. He comes in 2 days. I hope he can fix it

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Arthur ketcham

Claim for repair was submitted over two weeks ago and as of this text absolutely no contact from any company or tech to come here to repair. Absolutely unacceptable to be ignored for this length of time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that a decision was made regarding your claim.

Jun. 21st, 2021

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Verified Customer

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Laureen Schrum Valrico, FL

We had a burner that went out, I called and in three days I had a working stove.

4 years ago

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Robert Hughes West Point, MS

The workers came in a timely manner and was very professional and solved our problem.

4 years ago

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Verified Customer

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Patricia A Wright Clinton, MD

First and foremost I didn't wait fora long time to get service on my machine wich is a plus for me.

4 years ago

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Verified Customer

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Kay Stamberger Sedona, AZ

They three different repairmen out for cracked oven and then said it was not due to normal wear and tear. We are in our eighties and don't own a baseball bat so what do they think.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Hope Vanderhei Indianapolis, IN

Fast friendly service. We just moved in this past month and have needed work twice.

4 years ago

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Bill Uchyn Elmhurst, IL

They lied to me about coverage. The sgauranteed my hot tub/spa was covered and then when I needed service they said it was not.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Verified Customer

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Jodi Petersen San Antonio, TX

They handled our service request in a timely fashion, and the service was quality work.

4 years ago

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Verified Customer

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Bray Lubbock, TX

Open ticket on May 26, supposedly still waiting on air condition part. Temperature in my house is getting up to 85 degrees. It's been 17 days and counting.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Sandra Nesbitt Hephzibah, GA

They get the work done in a timely manner and are very cordial and professional.

4 years ago

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Verified Customer

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Stan Jacksonville, NC

I call - they come - Choice really has lived up to expectations and I like that.

4 years ago

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Dennis E Key Lewisville, TX

They have been able to connect me with experience people that are able to fix my issues

4 years ago

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Verified Customer

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Eric Richardson Fairburn, GA

When a related item was not part of the system worked on I shouldn't have to call in another ticket

4 years ago

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Verified Customer

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Anna Wagner Marietta, GA

I'm am very happy with the service and coverage. My only complaint is it can take days to get an apt

4 years ago

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Verified Customer

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Dorothy Lovett Loganville, GA

Easy access to information on how to put in a claim and also getting someone to fix the problem

4 years ago

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Verified Customer

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Wayne Karlak Punta Gorda, FL

Man was professional and knew right away what was wrong with the air conditioner

4 years ago

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Sheila Abilene, TX

I'm not very happy with this company. Their customer support offers no help at all, and they don't cover anything you need covered under their warranty. I will be cancelling my policy as soon as I can.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 16th, 2021

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Verified Customer

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Bobby Franklin, TX

When I submitted a claim, they got right on it quickly and took care of my dishwasher.

4 years ago

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Richard Jackson, TN

Originally, I had some bad experiences with customer service but recently I've been more pleased with my interactions with them.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 11th, 2021

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Verified Customer

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Doris Detroit, MI

The response time is quick. The only issue I’ve had is with the plumbing and the plumbers came and fixed it.

4 years ago

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Randy Summit, AZ

AC stopped blowing cold air and I called and I had someone out the next day. It has ended up well.

4 years ago

Choice Home Warranty Reviews