Choice Home Warranty: Read 52,460 User Reviews From Real Homeowners

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Suzanne Skuba

Can’t get someone when it’s urgent to get repair done. I needed garage door spring replaced and had to wait 4 days. At first it was going to be 5 but I called back and they got it t4. I was stuck not being able to get out of garage. Had to cancel one appt and finally getting wait down a day didn’t have to miss second. Reps didn’t seem to care it’s important. Just because it’s not a pipe broken causing a flood. I was disappointed. Haven’t needed any services for awhile then this and wait.

2 years ago

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Jeff Lin Rockville, MD

My kitchen sink was clogged up. The technician came and didn't get it fixes, and claiming it was the sewer pipes problems which requires a specialist to take video of the pipe problems. Any your Agent claiming this kind of stoppage is an "Out of ordinary wear & Tear" issues and you will not be responsible for fixing it. This is totally unacceptable.

2 years ago

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Zack Charlotte, NC

I have rental property and nine policies with CHW. They never have technicians available in my area so CHW almost always approves for me to use my own. That in itself is fine with me but CHW puts me, and the technicians I hire, through the ringer to get even simple repairs approved and it's an absolute fight to get systems replaced. I will spend hours on the phone for each project and will send my techs out to a property multiple times to gather additional documentation for CHW, dragging out the process for days leaving units without heat, hot water, etc. They have even forced me to put $500 into a 12 yr old water heater instead of replacing it with a new unit that has a 10 yr warranty. That is simply a terrible long-term business decision. Even if CHW approves a system getting replaced, they will use the gray area and fine print of my policies to only cover approximately 70% of the total cost of replacement on say a furnace. Oftentimes they will get gimmicky and offer me waved policy premium fees instead of reimbursement on a covered system which I'm not a fan of. Their resolution managers are a mixed bag. If you get a good one, they will assist you with getting your claim approved. If you get a bad one, they will work against you to get your claim denied. Their is no consistancy.

2 years ago

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Mathurin Pierre

The technician was very nice. He explained us exactly what was the issue and what to do in a situation if it occurs again. The technician was very detail and enjoyed what he does. This is the best service call we ever had.

2 years ago

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John

vendors are normally taking up to a week to show up. one vendor dx air solution only showed up after I called them. They fixed issue and then 20 days later the unit stopped working again. This time after waiting a week for them to show up and calling them twice and leaving voices mails to confirm they were coming, never showed up. i called customer support and indicated I did not want to use that vendor any longer, to get the appt rescheduled and then was assigned that vendor again.

2 years ago

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Jeffery DePasquale

The techician arrived on time was extraordinarlity professional. He diagosed the problem and was able to resolve it withing the hour. I would highly recommend this company to anyone in need of a dishwasher repair.

2 years ago

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Jigar Shah Arlington, VA

Great service. Customer service is amazing. No nonsense about this part is covered and that part is not covered. Just paid my deductible and everything else was taken care by the warranty company.

2 years ago Edited January 10, 2024

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Steve Backman Mobile, AL

Every claim takes too long to resolve. Minimum 5 days to get a contractor to see the problem and then get approval. I am still trying to get my gas range fixed since August. I was also offered a free service call for renewing. It has conveniently been forgotten. Also, the $65 service fee has been upped to $75. That wasn’t supposed to happen. Last summer, my A/C conked out on Thursday. It was 95 degrees & 95% humidity. Didn’t t get fixed until Tuesday. Same. Thing a few months later. Still hot & humid and broke on Thursday. Same thing was happening so I called my own service guy and got the problem fixed in a couple of hours. Tell me why I need this warranty?

3 years ago

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Call MB Chester Springs, PA

Chouce has been a good company to take care of my appliances . The only drawback is that it takes a lot of time to get things fixed with multiple visits by technicians and gaps between visits. A fix of dishwasher or fridge can take 3 to 4 weeks if not longer.

3 years ago

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Krista Andrus LA

The technician was fantastic but the scheduling is difficult. They don’t come when choice says they will they call and make their own appointment, and it takes a very long time to get the appliance fixed. My dryer still isn’t fixed.

3 years ago

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Mary Norrell Yukon, OK

I liked the convenience, I like that Choice chooses the company for the work I need, saves me time and the stress of researching and comparing different companies. Very happy with the most recent work I had done.

3 years ago

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patrick boursiquot Lake Worth, FL

I have no complaints, we are very happy with the first service call since we signed up for this insurance. Customer service was very efficient, professional and honest. System was easy to communicate with.

3 years ago

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Joyce Agena Lincoln, NE

Whenever I call, I’m treated with kindness, patience, and understanding and very good information. They take their time and I get a very fast response with who’s coming very pleased to be a part of choice warranty.

3 years ago

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Darrell Birmingham, AL

I place a claim on my hot water heater a month ago and have call back about it there response was there is nobody in the my area. call a week ago to talk to the higher up did another claim still haven't heard anything. now my a/c unit did stop working and I call to report it did a claim and got a email that someone was coming the next day. they even gave me the technician number I was shock but he came out next day and fix my unit.

3 years ago

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Brezea Williams Springfield, OH

Kyle M was very pleasant and knowledgeable. He got me all the information I needed to get started on a warranty plan both quickly and efficiently. I no complaints, he was great!

3 years ago

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Jeanne Edwards Ridgeway, SC

Within 24 hours I had a technician at my home who addressed my problem immediately. They were professional and diagnosed the problem immediately. Replacement parts were ordered and in a few days my problem was resolved.

3 years ago

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Ash B

I liked how easy and informative the website was and how I could choose the plan and payment type that suited our needs. HOWEVER, after I purchased my plan, I had a salesperson from Choice contact me to try to get me to buy a different plan. He was snippy with me. A few hours later another salesperson contacted me for the same reason. He was also sassy when I said I already had someone call about this. It was very irritating.

3 years ago

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alissa solomon Indio, CA

One of the best parts of my new house! I have piece of mind knowing the details of finding good, reliable, honest service people for every appliance is taken care of in a professional way.

3 years ago

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WK Schneider Englewood, OH

The decision was to provide me the money to replace my dishwasher by a Lowe’s E-gift card for $246. I am not sure where $246 came from because even the lowest value dishwasher that does absolutely nothing costs a lot more than $246. We had a beautiful stainless steel top touch digital dishwasher that costs a lot more than that and no one even asked what kind of dishwasher we had, the most they may have had is the brand. I would expect some money to come out of my pocket but not the majority of the costs. Secondly, my offer was a Lowe’s e-gift card so I have no options for anywhere else to shop around so not sure if choice has some sort of relationship with Lowe’s but this completely ties my hands as to where I have to purchase my replacement. Lastly, when I get the offer for the gift card I get an email that says we are so sorry for the inconvenience, we realize how inconvenient it is to be without a major appliance. Well apparently Choice is not too worried about it because when I inquired as to when I would be getting my gift card, I was told it could be 30 days. If we want to discuss inconvenience then look at the 30 days it might take to get my sales tax money, if it’s an e-gift card and it was approved before I received the email, then why is it taking so long. Between this claim and my last claim from this summer, with no resolution, and being treated worse than I have in my entire life I am debating if I am going to wait out the rest of my contract or go ahead and make the switch to a better company and just eat the cost. I am leaning towards just losing the money and switching companies

3 years ago

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David Southworth Roseville, CA

My first experience with choice home warranty was not a very pleasant one. We had a major disagreement on an issue. My second experience was completely different and almost incredible. It was so easy and fast to get this issue taken care of.

3 years ago

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Francisco Munoz

I've filed a few claims over the last three years of owning my first home. Choice has been great to deal with every time, the companies they work with have been great to deal with as well. Highly recommend Choice!

3 years ago Edited January 10, 2024

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Darlene Cameron Capitol Heights, MD

Choice Home Warranty was very responsive to my "emergency" need of a new water heater. It took one week from placing the claim to having the new water heater installed. I am thankful that I recently renewed my home warranty with Choice Home Warranty and that they were able to provide me with the service I needed.

3 years ago

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Cindy Leadingham Dallas, TX

Technician was very prompt, courteous and matter of fact about diagnose. He set about quickly fixing it. He cleaned up area after he was finished. Very friendly and professional.

3 years ago

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Dan LaCivita Brooklyn, NY

I made a claim for my washer. I said the seal was torn. The first technician from Sears came to the house and investigated. He said the repair was more than the cost of the washer. The Tub has failed causing the problem. He ordered parts and then we waited for Choice to make a decision. The parts were still on order over 30 days later and we could not get any help. "We will send another email to them" 4 or 5 times "We will send another email to them" while we wait for help. Finally OK if you don't want to wait any more we will assign the claim to another company. So we waited until the 2nd company came. The technician said the same thing as the first , "it will cost more to repair than its worth". So the report was submitted to Choice and the claim declined. Why declined? The seal damage is not normal wear and tear, of course not the tub failure caused the seal damage both technician said that. Choice declined it and told me the seal complaint was not normal wear and tear so they are not paying. You must make a new claim and pay another $60 for the tech to say the same thing again. The company assigned called me about the problem and asked about the washer, I explained that the technician was just there and knew what the problem was. She told me they submitted the report, Choice chose to not look at anything but the seal. Then declined the claim. I made a new claim and they are sending me $547 for my washer which now has a replacement cost of about $800. I took the money because I am tired of dealing with a company that caused us so much grief. My warranty expires in December, I have been a customer since 2018 I believe. You won't get anymore of my money. Your handing of this incident has proven to me you are not worth money I work for.

3 years ago

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Fowler Krum, TX

I liked the person to person, not a computer! Rajena was sweet and informative! I hope this class better than our first one! I am now waiting to see how it goes! I gave you 5 stars, I just hope,I don’t regret it!

3 years ago

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Scott Schneck Orlando, FL

Bill called me when the ticket was created and was able to schedule me earlier than I had been to accommodate an appointment I had at the original time. He arrived right on time and fixed the issue quickly.

3 years ago

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Victor Ngoma Midland, TX

I like the fact that the issue was fixed correctly. I don’t like the fact that I first received an email saying that the technician was supposed to come next day but the technician never showed up then I received an email saying that the technician will come on Friday but he came on Thursday when I was not expecting.

3 years ago

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Lou Wolf Dallas, TX

The problem was reported, and i received a technician call the next day. Service was great. So glad there was a contractor available. I would recommend Tactical Service fir sure.

3 years ago

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Alpesh Bhalodia Cary, NC

Great experince so far. They saved me money when my Washing machine broke down and Other time when HVAC had proble. I also has some not so good experience with my Fridge repair, the same issue was fixed 4 time and i paid the copay all the times. Overall its peace of mind and i dont need to find technicians by myself.

3 years ago

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Misher Dallas, GA

The issue I have is the amount of money they give to buy you out. When I purchased the warranty they made it seem as though they would take care of everything when an appliance goes bad. They gave me $340 for a washing machine. I don’t think it is enough when you have to buy it and have it delivered and installed. This is the last time I will purchase this warranty. I will be going to cinch where they give you replacement cost or order your machine and have it delivered and installed.

3 years ago

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Valerie Strukel Milwaukee, WI

I think the service you provide is valuable. I am not sure about your sales tactics. I already signed for service and opted to pay monthly as I do not wish to spend a large sum of money at once, and the sales person still pushed for an even larger sum of money to lock in my rate for 6 years. He was nice enough but a little tone deaf to think I would be willing to pay such a huge amount. As soon as he offered to contact his manager to get a better rate, I almost canceled with you because it seems like you are ripping people off unless we talk to the manager. I would have been fine without that added bit of pressure at the end of the call.

3 years ago

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María Flores CA

I’m a first time user for the service; so far so Good. The contractor they use did an outstanding work. Professional and efficient service in both sides, customer service and technicians. Thank You!

3 years ago

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Garen Eggleston Summerfield, FL

My experience with Choice has been great, I highly recommend this company! Every time I’ve posted for service, they have responded immediately and I’m pleased with the results . They have proven their worth to me!

3 years ago

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KATY Southlake, TX

Anthony was very helpful and explained the differences in coverage. I was also elated to learn that I can use the contractors of my choice — something Anthony said other home warranty companies don't allow.

3 years ago

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Gerald Staton

Once the plumber diagnosed the issue he advised me to call back in to get a new claim number so he could make the repairs. When I did the first rep I talked to was not listening to what I was explaining to her and I had to constantly had to repeat myself. She gave me the new claim number and told the plumber he should be able to pull it in a few minutes but it never came. I called back and the second rep I spoke with was very attentive and inciteful. She was able to put in a work request while I was on the phone and the plumber was able to pull the job and the issue was repaired.

3 years ago

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Thyrsa Gravely Atlanta, GA

The NIB Doors technician, Michael, who repaired my garage door was nice and knowledgeable. He kindly explained the problem, answered my questions, and fixed the issue in a timely fashion.

3 years ago

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DANIEL BOGNANNO

Do not like that it takes so long to get someone to come to your house and address the problem. Also don't like how long you have to wait to get said item fixed because they say they are waiting on parts. Also,you would think that someone would reach out to you since it is taking so long just to update you on what is going on. Put claim in last month Feb 26 and still waiting on the 20th of Mar. Had similar issues with water leak a while back and had to call someone to come and stop the leak. Couldn't wait for them!

3 years ago Edited March 20, 2024

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Melissa Moyer

I love that when I put a claim in it is responded to quickly and professionally. When technicians come out they are very knowledgeable and nice. Super easy to put in a claim online also.

3 years ago

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Chinh Do Round Rock, TX

I had a good experience to talk to Alvin A to shop home warranty for my rental home. He offered me a long -term and attractive contract and I was convinced and signed-up with Choice

3 years ago

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Khanh luu Nguyen

I have not had a request yet. My experience with the sales person was quite positive, he tried to provide me all the discounted that I was entitled for. Comparing with my previous insurance - AHC, I save on the monthly as well as the service fee per request. I hope when I put in a request, they will be responsive and provide good services

3 years ago

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Deb Pittsburgh, PA

I emailed yesterday, October 8th that the thermostat to my furnace was not working. A service technician came today and fixed it. I deeply appreciate this because it has gotten very cold here in Pennsylvania.

3 years ago

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Darrell Cain

Called and was very satisfied. My a/c wasn’t working and they immediately arranged for a service technician. The technician repair my a/c unit and I’m back in a nice cool house!

3 years ago

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Joyce Cartwright Howell, MI

I want to say that Ronald L help me today to set up my Choice Home Warranty Protection Plan and I appreciate how informative and “patient “ he was with me. Thank you Ronald!

3 years ago

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Jim Borror Clermont, FL

Vendor responded quickly and resolved the issue within 24 hours after we reported. The service man, Stephen was cordial, professional and completed the service within a reasonable time.

3 years ago

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Emanuel Tukums, 099

The request submission system is well organized, but I was never able to get the contact information for the case manager that was promised to me. It is impossible to reach a live employee, and communication through the application system is communication with a computer. Since I am currently in Europe, email is the only possible means of communication for me. Unfortunately this option does not work satisfactorily.

3 years ago

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Jon Goeke Tucson, AZ

First tech did not show, call, or notify any way, until I called Choice back. Then he called me and explained that he was no longerworking with Choice and actually refused to answer them as they would keep sending customers after he quit. Also when I spoke to Choice they told me they only left messages. All this left me sitting at my house from 8:00am to 8:00pm on a Saturday fit a message that was left and not answered. Also reps are overseas and do not speak English very well.

3 years ago

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Josephine Braitman Boynton Beach, FL

He checked the dishwasher and was unable to repair the top basket. He is submitting a report to Choice Warranty awaiting the report from you so I can have use of my dishwasher.

3 years ago

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Mike Slivka Raleigh, NC

I had two appliance repairs since using CHW. On both occasions the service was excellent, CHW communicating through text messages kept me informed and comfortable. Thank you CHW...

3 years ago

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A Mc Albuquerque, NM

It took a week for Choice Home Warranty to schedule someone to come out and do repairs to my AC. That’s the only problem I have. Once they had a technician scheduled, he showed up on time, did the job correctly, and all is well.

3 years ago Edited January 10, 2024

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Don Sims Lenoir City, TN

My last service was much better than the first but I still have an issue with the home warranty. When my microwave went out I contacted you and you sent out someone from Appliance Service Solutions and charged me $85.00. They looked at it and said would have to order parts, this was in April/May time frame. I tried to contact A.S.S. several times and finally got a message back saying parts had been ordered but had no time frame. In August I tried again this time with no response. I contacted Choice Home Warranty only to be told that the issue had been resolved which was a lie, it has not been fixed and had to start all over again and pay another $85.00 for a service call for the same problem. The Sears Technician contacted me for the problem and the model number and fixed it the same day. Appliance Service Solutions and/or Choice Home Warranty owes me $85.00 for a service charge in my opinion. I will never use Appliance Service Solutions for anything.

3 years ago Edited October 4, 2023

Choice Home Warranty Reviews