Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Becky

Fairly fast at assigning venders to the claim and most of the venders are reliable and able to attend to the tasks !

2 years ago

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Suzanne

Good customer service and turn around time. Little low on replacement amounts for appliances and fixtures.

2 years ago

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Diane

It was a very pleasant experience, they sent someone quickly and did the repairs

2 years ago

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Terri

6 weeks now and my dryer still isn’t fixed. repairman has been here 3 times keeps telling me it’s fixed but he leaves and it’s still not working correctly this is beyond infuriating at this point.

2 years ago

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Dale Hernandez

Air conditioner service provider was excellent - he was professional and did a great job

2 years ago

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mubashar hussain

My water heater had a leak, I call CHW, they assigned the service for the next day.

2 years ago

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David Maysonet

They were good when I called them and it took a few days before i had someone at my home and got the job done.

2 years ago

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Genelda Carswell

I really liked the timely manner that the technician got to my house. The problem was resolved.

2 years ago

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Thomas and jeannette

See below! Everything was perfect, and thats whyu below I said Perfection can not be improved.

2 years ago

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Elaine Coleman

The warranty agreement do not pay for most repairs or replacements. When something cannot fixed they will pay for replacement. I was very disappointment with there lack of service.

2 years ago

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Patty Backos

I like the feeling that all I need to do is go online and file a report and it is taken care of.

2 years ago

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Jennifer Coleman

They deny all claims even ones that are very valid They must be working with the realtors to get homeowners to buy this and they give the realtors some type of incentive because it’s trash.

2 years ago

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Michele Clement

Choice is the Best! Service Tech was great and they repaired my stove same day!

2 years ago

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Michele Monroe

The acted quickly and the people they sent to fix our issue were very professional.

2 years ago

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ncuevas27

Choice has caps on covered items. However they do respond quickly to claims and answer/address questions or issues with claims.

2 years ago

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Phyllis Stevens

I needed service on one of my appliances.it was fixed the next day. Thank you Phyllis Stevens .

2 years ago

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Michael Kachline

The process was easy and quick. The repairman Nik from Appliance Care was polite and efficient.

2 years ago

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susan deshetler

I appreciate the promptness of Choice home warranty in getting my claim in proper

2 years ago

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Jenna Montanarello

Great customer service that send Awesome contractors that handle the problem well! Very satisfied!

2 years ago

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Kellee A

This is a scam! They don’t reimburse if your system needs replacing and give you the run around for months- you can’t reach anyone after a claim is filed! This is the WORST company

2 years ago

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Nancy Ware

I still haven’t received my check for the refrigerator and I paid the go pay twice. The last company said they would refund me but they havent.

2 years ago

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Tim Parker

The worst home warranty company I ever come across first claim I made an almost a year and they denied it. I end up having to pay $12,000 for a new AC cause they wouldn’t cover it. Worst company ever.

2 years ago

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Brent Haynes

I just don’t like how the coverage for my home is not all covered my garage door for example all of the parts is not covered is very disappointing I am not happy about it.

2 years ago

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Rose Greenbaum

Amazing customer service. The service people sent to do repairs are professional and informative.

2 years ago

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CATHY EURY

What I liked about Choice Warranty is they solved by problem by replacing my item.

2 years ago Edited April 10, 2024

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Robert

I terminated Choice Home Warranty because of (1) terrible customer service, (2) failure of CHW to live up to the specific terms of the contract, (3) its attempts to force acceptance of completely inadequate reimbursement.

2 years ago

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Cathy

My furnace needed to be lit, so he came down and lit it and checked it out, and it was great.

2 years ago

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Wendel

Choice Home Warranty is a reliable company that is quick to respond to your needs.

2 years ago

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Judy McVitty

Michael C was able to repair my HVAC unit. I was happy w quick response from Choice. Thank you.

2 years ago

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Jureal

Choice Warranty delivers on what they offer. Good tradesmen and quick response to initial request.

2 years ago

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Charlene Raglin

I’m a satisfied customer for the first time I needed my ceiling fan replaced in my bedroom.

2 years ago

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Anita Dallas, TX

Very happy with the service I received. The technician was very capable and did an excellent job.

2 years ago

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Lorraine San Bernardino, CA

Plumbing issue on Sunday apparently appointment not til Wednesday, Can’t be without a toilet with 2 senior citizens in the house. Guess you need more plumbers under contract this is unacceptable

2 years ago

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Terri Phillips

Your warranty is misleading. You only cover parts you don’t cover labor I had to spend $300 to have my problem fixed on top of your service call. Seriously considering canceling.

2 years ago

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Richard Harris Birmingham, AL

Service from First Action Plumbing was good. The down side was Choice Home did not cover the repair costs.

2 years ago

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Paul Parent Duluth, MN

Never sent me any paperwork showing what the Warrenty covers, don’t have any I’d # asked several times for hard copy .Don’t use e-mail can’t print from email. Not happy at all with Choice

2 years ago

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Aiello

I am very satisfied with your service and have recommended your company to friends

2 years ago

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Darren P Pittsburgh, PA

Dislike them consistently denying covered repairs using any excuses they possibly can! You might as well not have coverage if you go with Choice. They are absolutely good for nothing!

2 years ago

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Sergio

The garage door didn't work just 2 weeks ago. So the technician came pretty fast, incredible.

2 years ago

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Anthony

every time I had to use them, that's been excellent to deal with and everything went good.

2 years ago

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Freddie

Excellent service in a timely manner considering the winter storm circumstances we we’re facing

2 years ago Edited February 6, 2026

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Eddie

Tried to use my warranty for my air conditioner unit and they made me pay $700 out of my pocket. I'm a retired citizen. They don't have very good ties with the people that do work in our homes.

2 years ago

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Claudette

My disposal was messed up and they fixed it. They know what they're doing. Keep up the good work.

2 years ago

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Suhair Garland, TX

I like how prompt everyone is, from calling or getting the tech to come so fast.

2 years ago

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William Richmond, VA

It was determined that my refrigerator couldn't be repaired. It took over a month to get a gift card towards replacing it.

2 years ago

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Ashley Basehart Cleveland, TN

I have had 2 service calls in the time having warranty. The technician for the first service let room for improvement

2 years ago

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Linda Marsh Saint Augustine, FL

Acknowledgement of my appliance problem was swift, and the assigned company was outstanding.

2 years ago

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David

You are not the best. Your servicemen are not as competent as they should be. I am thinking of going to another service

2 years ago

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David fox Sioux Falls, SD

I've never had a problem with company. I do a claim on line and it is taken care of quickly

2 years ago

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Marion Flower Mound, TX

Service was fast and very friendly. I don't like the price increase and not being told ahead of times

2 years ago

Choice Home Warranty Reviews