Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Verified Customer

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Mohammad Orlando, FL

My AC broke down like two weeks ago and they came the next day and they fixed it the same day.

4 years ago

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Carteesa Albany, GA

My dryer stopped working, they sent someone out, the person was out the next day and got it fixed.

4 years ago

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Patrick Hollywood, FL

Very professional, came out quickly and did an outstanding job fixing the problem.

4 years ago

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Surya And Swathi Wilsonville, OR

The company has been very quick in responding and getting things arranged to fix the problem.

4 years ago

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Alger Johnson Saint Cloud, FL

the repairman was very polite even though he had to return to complete the repair

4 years ago

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Alex Tampa, FL

Always quality work. Available 24/7 and usually have a technician coming within 2-3 days at most!

4 years ago

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Martin Jaksa Murrells Inlet, SC

I called to report an issue at the beginning of April, the issue ended up being the fault of the appliance installer. BUT! I never got a call back from your company!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 6th, 2021

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Samuel Amber Anniston, AL

They were friendly and everything that we've needed got done quickly and within reason.

4 years ago

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Wondem Las Vegas, NV

My garbage disposal on the sink went out and I called and they fixed it the next day.

4 years ago

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Anonymous Houston, TX

I went with Choice Home Warranty because it seemed like a good value and they have a low service fee.

4 years ago

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Grant Crestview, FL

I've put two claims in, one of them was pretty quick and acceptable, frame one of them took three weeks to resolve to even get somebody to come to the house.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 20th, 2021

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Anonymous Lumberton, NJ

I had a leak in my tank and they came right out and fixed it the next day everything was done professionally.

4 years ago

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Jerry Glendale, AZ

I called an issue with my garbage disposal and they sent somebody over to replace it.

4 years ago

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Jedana Glendale, AZ

The technician was professional and kept his distance during this pandemic and very friendly.

4 years ago

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Amber Plano, TX

I went with them based off of Google reviews. They are prompt and they have good providers.

4 years ago

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Raleigh Raleigh, NC

Heater stopped working and they came out and repaired it. They have fast response times.

4 years ago

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Barb Saint Louis, MO

I recently called about my furnace that was making noise and they came out the next day.

4 years ago

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Paul Weatherford, TX

I went with Choice Home Warranty because of the price. It covers everything I wanted it to cover.

4 years ago

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Roxanne Tampa, FL

Customer service seems to be really efficient and on the ball and haven't had any problems.

4 years ago

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Gaynell M Kansas City, MO

Customer service always calls me back to let me know what's going on. They give me professional people to work with.

4 years ago

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David Naperville, IL

Every experience I have had has had a quick response and the job was done right the first time.

4 years ago

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Stella Sugar Land, TX

Whenever I have called they have always responded promptly and everything has been done promptly.

4 years ago

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Brian Parker, CO

We've had a very good experience. They are very quick and very responsive to get us a technician.

4 years ago

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Cheryl Port Charlotte, FL

Both repair people that they have sent were excellent and very considerate and quick and efficient.

4 years ago

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Christopher Huntington Station, NY

They fixed our oven and our dishwasher and boiler. They took care of the problem with no issues.

4 years ago

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Issac Brooklyn, NY

Choice is the best company and has the best service dedicated with the customer in mind.

4 years ago

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Joanne Chesapeake, VA

I've been very fortunate with their service. The people they have sent did an excellent job.

4 years ago

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Rhonda Arlington, TX

As soon as I submit a claim they are calling me back within the hour to take care of my needs.

4 years ago

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Michael

Fast response to claims, service tech. usually next day.

4 years ago Edited January 10, 2024

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Maria Kissimmee, FL

I like Choice Warranty, they answer the phone, they send help, it's a professional company.

4 years ago

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William Clearwater, FL

I had plumbing issues and they were solved right away. They have good servicemen who work hard.

4 years ago

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Amy Davis Lees Summit, MO

Excellent customer service. Service calls have been resolved quickly and professionally

4 years ago

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LASHAUN EDWARDS Columbus, OH

Submitting a claim has been very easy & CHW has been very responsive to my claim(s)

4 years ago

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John Sexton Lebanon, MO

They responded to mo need quickly and the service was completed in a timely manner.

4 years ago

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Nathan Brown Conroe, TX

They suck and I wish I would have chosen a different warranty company. I am telling every realtor I know to recommend their clients NOT use Choice. They are crooks and find every unbelievable reason to not cover a claim!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Rene Kuziv Kissimmee, FL

Have always been quick to respond to my requests and items have all been fixed in a timely manner

4 years ago

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LaShawne Carter Gwynn Oak, MD

I had an issue with a technician that came to the house and broke my appliance and the warranty companies offered no help or any kind of compromise. I had to find another technician to replace what was damaged

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2021

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Julie T Atlanta, GA

Very easy to file claim online; great contractors! I have used them twice already.

4 years ago

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Ann Stimac Wichita, KS

I would probably rate them five-star except for sometimes it has taken a while to get some one out to repair

4 years ago

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Kim Hunter Fruitland Park, FL

This is a wonderful company. The service technicians are very knowledgeable and thorough.

4 years ago

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Sandra Santacruz Columbus, OH

Always quick response to service needed. Always courteous & timely in responding to a claim.

4 years ago

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Kris Casa Grande, AZ

I feel like the ball got dropped more than once. It seems like every time I go to use it for a big thing, it's never covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Mar. 17th, 2021

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Verified Customer

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Helen M Tucson, AZ

I've only had the use someone and they were very responsive and I had a good result.

4 years ago

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Laranna Fort Worth, TX

They were very polite, professional, and efficient, and got the problem solved immediately.

4 years ago

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Adrienne Concord, NC

I can call and speak to somebody at any time and get someone out here within twenty four to forty eight hours.

4 years ago

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Joe Houston, TX

You do excellent work I've had 5 different claims and they've done excellent work every time.

4 years ago

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Debora Richmond, VA

Well I think the price of the monthly cost is very reasonable and I think the service fee is very reasonable.

4 years ago

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Mohit Nolensville, TN

Choice Home Warranty’s offers a great pricing on the premium so no complaints on that.

4 years ago

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Vicki Indianapolis, IN

I wouldn't recommend Choice Home Warranty. My dryer was down and my basement was backing up so I call and filed a claim on it and they sent out a couple technicians out and they end up denying the claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 16th, 2021

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Verified Customer

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Scott Rockwall, TX

Customer support helps me schedule the contractors pretty quickly and they have come out the same day.

4 years ago

Choice Home Warranty Reviews