Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Wendy Shol Peoria, AZ

Because my refrigerator stopped running and they didn't schedule a handyman until a week later. I had a freezer full of meat at least $350 worth and I'm supposed to wait a week?.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Patricia Lawson London, KY

We have been waiting 3 months for an ice maker repair with no response in nearly a month. A 2nd request for a water leak in the shower has yet to be explained why there is no need for fixing it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Verified Customer

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Ruth Gomez Fort Worth, TX

Every time I filed a claim they paid for it and I've gotten my warranty covered.

3 years ago

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Annette Bichler San Antonio, TX

They have been very easy to work with and very helpful! No issues so far with any claims

3 years ago

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Mauricio Torrecilla Greer, SC

excellent care and service don't have to wait long to be served. excellent service.

3 years ago

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Leticia Gonzalez Del Valle, TX

They're customer service and the promptness in which they respond to claims, quick!

3 years ago

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Mirtha Garcia Spring, TX

They have been able to fix all items I needed fixed. The response had been immediate.

3 years ago

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Leslie Clinton, MD

I love Choice Home Warranty! They always repair what need in an efficient and timely manner.

3 years ago

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Lenora Thomas Virginia Beach, VA

They have given the best service companies to do the work covered under the warranty.

3 years ago

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Jose Cruz Derby, CT

Needed service put in a call within 24 hours repair man came and fixed the issue

3 years ago

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Theresa Skaggs Olathe, KS

The minute I complained about a contractor they reassigned my request to someone else

3 years ago

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Angie Hall Missouri City, TX

Great service. Arrived on time. Explained the job. I think that the service call fee is too much .

3 years ago

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Verified Customer

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Elias Jubran Kingston, TN

Their sales team/account managers aren't on the same page as their claims people. One tells me one thing, and the other denies it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Verified Customer

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Bill Las Vegas, NV

Only complaint is your very cheap on replacement costs for items to be replaced. For that reason I will look elsewhere when time to renew.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 13th, 2022

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Verified Customer

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Donald Joseph Cipriano Knoxville, TN

Lack of concern on repair services. Refrigerator out for a week Not many household appliances covered. No stove knobs replacement. Operated a stove without knobs???

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Verified Customer

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Jacqueline Davis Charlotte, NC

3 years ago

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Verified Customer

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Camille S Canibeyaz Henderson, NV

I love everything about choice homewarranty this service that time we miss easy to work with

3 years ago

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Virginia Keller Orangeburg, SC

Because they sent a technician out to my home did not get a background check on him and he took $550 from me that's why I rate them the way I did and now I cannot get my money back

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Janet hayden Rancho Cordova, CA

Trying to get a in touch with a case manager is almost impossible. Need a toilet unclogged and they denied technicians recommendation to pull the toilet!

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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Verified Customer

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Ken Love Fort Lauderdale, FL

Good value. Good customer service. Web site is very well designed and user friendly.

3 years ago

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paul cox Wichita, KS

hot water tank and furnace both went out March 2nd and 3rd both were eventually repaired

3 years ago

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Sharon D Walker Warner Robins, GA

Nothing in home warranties is a guarantee! You get, what they think you should get! I do love the referrals they send to me though!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Verified Customer

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Patricia Hadaway Seffner, FL

They came and fixed my washer and it took no time. It has worked great ever since

3 years ago

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Sara Bess Niceville, FL

We have always had a good experience with them, but lately they are very slow to find a service technician (2-3 weeks!)

3 years ago

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Thelma Barnes Virginia Beach, VA

Great service and very professional. They were on time and finished the job in a timely matter.

3 years ago

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Aisha Rose Houston, TX

I'm filling claims and you guy's are failing to put my main concernns on the claims. Then I'm getting hooked up with terrible references

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Randy Isacson Freeport, FL

They are very prompt but charged me tto much labor dollars to install just the outside compressor unit

3 years ago

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Erin Hughes Windermere, FL

Our appts are made very quickly and they have been helpful with any of our questions.

3 years ago

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Debbie J Flythe

Responsive and worth the money. I have been with Choice for two years now and I like them.

3 years ago Edited January 10, 2024

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Verified Customer

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Don Piazza Queen Creek, AZ

Professional, reliable, have used the warranty and the experience was wonderful.

3 years ago

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linda LeTourneau Edgewater, FL

They respond immediately and I haven't had to wait more than a day or two for service.

3 years ago

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Jimmie Ferguson Fayetteville, NC

The repairman was on time and was extremely professional performing the required repair problem.

3 years ago

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Marje Fonza Thomason Lees Summit, MO

So far I have been satisfied with the prompt response and the choice of service for my repairs.

3 years ago

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Verified Customer

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william quirindongo Elk Grove Village, IL

Quick to respond to issues I had. On time and backs warranty with no questions asked!

3 years ago

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Esley Chester Fraser, MI

I have not had a problem with them and they are quick to send someone to address the problem.

3 years ago

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Demarco smith Spring, TX

Because when u buy out the item ,the money u offer doesn't even come up to the cheapest appliance the store had

3 years ago

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Verified Customer

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Frank Sarasota, FL

Sometimes there is a very long delay in finding a vendor to do the work. When they come it gets done

3 years ago

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Karen C Cain Salem, OR

Needed them three times, twice they came through, the third time they were useless, even after many calls.

3 years ago

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Verified Customer

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Xxx

wait too long for a appointment with repair contractor they need more vendors to respond to problems no coverage for maintance before a problem

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Juan Blanco Olympia Heights, FL

Both times I needed them they came through like troopers , they were fast and very professional

3 years ago

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Nalda Hollywood, FL

They are fare and usually on time. The companies they use are decent and do great work.

3 years ago

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Verified Customer

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Penni Smith Sparta, WI

Covered my washer repair quickly and helped the vendor find the part when they couldn't

3 years ago

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Ray Volpe Boca Raton, FL

Always dependable and reputable. Easy to contact, easy to request favorite contractors as well

3 years ago

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Lance Wilson Fresno, CA

they were very quick with response and was very good with staying in contact with me

3 years ago

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Sarma kovvali Herndon, VA

Very prompt in scheduling. Most service technicians are prompt, knowledgeable and pleasant

3 years ago

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Andre & Tammy Elgin Saint Louis, MO

I have used them once with no problem. and they were very friendly on the phone with know problems.

3 years ago

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Carmen C Iturria Hialeah Gardens, FL

Easy claim process, professional technicians and issue completely and satisfactorily resolved.

3 years ago

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Brenda Ramsey Irving, TX

I submitted 3 requests for service on the same day. All were repaired within 2 weeks.

3 years ago

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Bill Burkland Leander, TX

My claim was heard and completed within a couple of days. No complaints at all with the service.

3 years ago

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Brenda Love York Haven, PA

Twice we have had an issue getting someone to come out and fix an issue we had within a proper amount of time.

3 years ago

Choice Home Warranty Reviews