Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Verified Customer

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Barry

There was a problem and I needed to get permission and Choice Warranty said it was not covered and they did not respond to my appeal at all. I am not happy with it.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 10th, 2020

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Verified Customer

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Zhe

Not good. It’s not good value. When it expires I am going to stop using it. There is a lot of small print and exclusions so it is hard to use. I have to pay for major repairs myself.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 9th, 2020

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Verified Customer

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Anonymous

The response time is extraordinary and the technicians that visit are above and beyond the call of duty.

5 years ago

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Verified Customer

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Anonymous

They’re good. It was a thing I definitely needed. If things go wrong, they really help me.

5 years ago

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Verified Customer

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Harryl Bernstein

Everyone was very professional. A repairman was ther immediately for our air conditioning.

5 years ago

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Verified Customer

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Massoud moradi

Scam artists . They promise something during and pre sale. Then every thing changes. I have told all my friends I have posted on social media against choice and I am going to other rating websites to trash talk choice.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Dec. 9th, 2020

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Verified Customer

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Eric D.

With the present health situation, their response was phenominal on both occassions I called.

5 years ago

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Verified Customer

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Jeffery Cicotte

Excellent coverage utilizing quality service representatives and customer service.

5 years ago

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Pam

Fast response with mechanics I feel comfortable with. They don't send out Creepy Pete technicians.

5 years ago Edited January 10, 2024

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Verified Customer

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B Chiara

I needed to use my warranty for a stove igniter. The gentleman came out as prescribed at the appropriate time and he took care of the problem and all went very well. The customer service is always professional and friendly they're knowledgeable and they take care of the issues.

5 years ago Edited January 10, 2024

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Verified Customer

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Robert

Everything is covered. The three year contract is a good deal. There is a problem with their website that they haven’t fixed in years.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 19th, 2020

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Verified Customer

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Eugene

When it comes to their claim denial process, they appear to not be very thorough. We has a toilet issue and they sent a technician who is not a plumber and he found and issue that wasn’t really the problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 19th, 2020

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Verified Customer

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Ireland

It works great. They are very efficient. They came the next morning when I had to use my warranty.

5 years ago

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Verified Customer

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William

They’ve done the service, it is great for me. My bathroom faucet leaked and they replaced it.

5 years ago

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Verified Customer

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Sylvia Mcneil

It took awhile for someone from the plumbing co to come out but when they did I was satisfied

5 years ago

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Verified Customer

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Allan

They have a quick responce and the contractors so far seem to know what they are doing

5 years ago

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Verified Customer

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Louis Murrell Sr

Choice warranty is an awesome company. The customer service is polite and courteous.

5 years ago

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Verified Customer

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Fred Morrison

CHW lied from the get go about their coverage. I paid but the first time l put in a claim l was denied and did not receive a full refund. I was told 3 different excuses why they would not pay or cover and dropped me

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Nov. 4th, 2020

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Verified Customer

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D Harris

Excellent warranty company. They promptly process claims and follow up with contractors

5 years ago

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Verified Customer

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Sandra K. Jones

I am extremely satisfied with the customer service and qualified professional they send.

5 years ago

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Verified Customer

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Jody

They have been quick to fix what I need fixed that's covered on the home warranty.

5 years ago

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Verified Customer

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Rosemary Massey

Because we did not renew with them after getting service on our microwave which still doesn't work 4 days after having a part replaced they won't fix it. And we were told we had a 30 day warranty on part replaced.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2020

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Verified Customer

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Gerald

I like their services. They take care of my business. They have completed everything I needed done.

5 years ago

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Clark And Helen

Every time I need them, they have been there and get it resolved. I am satisfied.

5 years ago

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Verified Customer

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Vaughn

Best value. I was able to get an electrician within 48 hours and he was able to resolve my issues.

5 years ago

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Verified Customer

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Rosie

Reasonable rate and you get good service. Most of the time they get the service done as quickly as possible.

5 years ago

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Verified Customer

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Fred

When they say there is no cost to the customer that it a lie because I have to pay sixty five dollar service twice and really nothing is getting done. It is a lot of run around.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 22nd, 2020

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Verified Customer

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Jill

Very disorganized. I will not renew with them. Look for something better. Very poor customer service. Recently I tried to get a plumber to come look at my plumbing and they provided bad service.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 22nd, 2020

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Verified Customer

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Lisa

Price is good. Service is very quick. They are respond very quickly. I got service the same day.

5 years ago

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Verified Customer

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Cecile

The process to make the claim was easy. They sent someone out who did a great job.

5 years ago

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Verified Customer

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William

I am very pleased with the work and the professionalism. Everyone had been real courteous.

5 years ago

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Verified Customer

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Gerald

Took too long to get service on the refrigerator. It took about 10 days. Once the serviceman was here, he was very good and I was happy with it.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 21st, 2020

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Verified Customer

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Duane Gardner

The company that they sent out there gave false information to choice home warranty so the claim will be denied in order to sell me a brand new unit which wasn't covered under the terms of warranty

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 20th, 2020

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Verified Customer

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Paul

AC went out , it was back up and running within 12 hours, and on a Sunday on top of that.

5 years ago

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Verified Customer

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Terri

I usually have a great customer service person and someone sent out relatively quick.

5 years ago

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Verified Customer

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Francis Schmidt

They scheduled the service representative and the appliance was repaired properly.

5 years ago

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Verified Customer

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Lorri

Professional, timely and does a great job to repair the clients issue. Great customer service.

5 years ago

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Verified Customer

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Noble R. Walker+

Listened to my needs and responded quickly with setting up appointment with service providers.

5 years ago

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Verified Customer

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Christine Pevovar

Never more dissatisfied with a 'warranty' company - I have submitted 3 claims and all have had problems - I am still trying to complete the third one...

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we are now awaiting confirmation from you before we are able to move forward with your claim

Oct. 20th, 2020

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Verified Customer

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Ed And Tina

My clothes dryer went out and the next day they came out and fixed it. It is pretty good.

5 years ago

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Verified Customer

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Ruth

Most of the time they do very good but one guy was very rude and came out to take a picture of it and never fixed it.

5 years ago

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Verified Customer

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Marlon

You guys are pretty efficient. I understand what is covered and for the most part it is quick.

5 years ago

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Verified Customer

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Denise

Customer service representatives are rude. They need to let you know your contract. They have not been satisfactory so we are looking for something else.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

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Verified Customer

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Michael

When I placed the order at 2 am, they were there at 1 pm and did a great job. It was very timely.

5 years ago

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Verified Customer

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Travis

The experience I had with them was good. The representative came out and fixed it.

5 years ago

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Verified Customer

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Baris

Great company. Easy to communicate. Good estimates. Get the job done in a couple of days.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 5th, 2020

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Verified Customer

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Kauffman

We have always had a prompt response time from Choice and the service team responding.

5 years ago

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Verified Customer

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Joseph Chesky

I had 8 no shows despite repeaed calls to your company assuring me the technician was on his way- still waiting now going on two months for my dryer to be fixed- I am sick and tired of being lied to by your representatives

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2020

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Verified Customer

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SG

I see little value in using Choice Home Warranty. The repair people rarely showed up, one of them took my $65 and never returned, they cancel at the last minute, it's generally been a very bad experience

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 24th, 2020

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Verified Customer

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Ernell Sealey

The technician were very knowledgeable ,and took pride in their work,excellent service

5 years ago

Choice Home Warranty Reviews