Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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William Rowlett, TX

The only time we needed to use it, they said none of the things were covered. There was a garage door, and they said that everything was covered and then when the tech came out, they said nothing was covered.

3 years ago

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Edward Gainesville, FL

They respond really quickly and we have it because I won't have to do all the running around

3 years ago

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Dustin Todd Bloomington, IN

Courteous, knowledgeable and professionalism with the interaction we have had with the CSR's

3 years ago

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D R Hernandez Houston, TX

The repairman showed up late that evening when our ac went out and fixed the problem that night.

3 years ago

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Nancy Joyner Annandale, VA

BDM Company was a very efficient air conditioning service. I recommend it highly.

3 years ago

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Edith Otto Ponder, TX

Good customers service and the calls is from here to USA not from other countries

3 years ago

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Lois A Stevens Winter Haven, FL

decent company.. Have a lot of repair companies within my area & the technicians come quickley.. No long waiting period

3 years ago

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HAROLD GILLETTE Sparks, NV

I put in a claim for my air conditioner when it went out during the heatwavew and two weeks went by without ever hearing from you and I had to hire someone myself to do it and it cost me $350

3 years ago

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leni lowry Reston, VA

Quick response when putting in a claim and they use excellent companies to fix items.

3 years ago

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Rich Las Vegas, NV

Had two claims over past 8 months and both were sent to techs the same day they were filed

3 years ago

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Janie Brown Celeste, TX

The process was fast and easy to get a qualified technician out to resolve my issue.

3 years ago

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Teresa Providence, RI

I was satisfied with the customer service and staying on top letting me know what was going on

3 years ago

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Alex huang Palos Verdes Peninsula, CA

The HVAC technician, Steven, is amazing. Everything was so easy from start to finish.

3 years ago

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Donald Perrelli Lewes, DE

I have been waiting over a moth to have my oven (stove) fixed: I have the parts- The company (Sears) keep changing the repair date!

3 years ago

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Randy Gulley

CHW normally gets back to me on my claims within hours. So, this is a big plus!

3 years ago Edited May 8, 2024

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Tommy J Baum Slidell, LA

Had to use the service just a couple of times but they've covered the repairs and are easy to get a hold of.

3 years ago

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Moiz Diwan Lake Zurich, IL

Customer service and case manager were quite rude and not flexible, also communicated inaccurate information. My charges were quite high compared to previous experiences.

3 years ago

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Sam T Samuelson Fayetteville, NC

Reimbursement process lack customer service member with limited thinking and cannot use common sense. If not on a checklist no independent thinking or decision making.

3 years ago

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Renee Deguzman Euless, TX

I'm yet to have a technician come back out to my house and complete the job they said almost 2 months ago that they had to order parts for my AC unit but I'm yet to have anyone call me or come back out to my house

3 years ago

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jianyang wang Silver Spring, MD

Awful company! Before purchase the insurance, they said they cover everything with the full coverage, but when I claimed my AC and need replace the unit, they totally changed! Don't recommend this company at all!!!!!!!!!!!!

3 years ago

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Verified Customer

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Abhishek Livermore, CA

1. There is no concept of emergency services. I had a water leak on Friday and had to shut water down the whole house. The earliest appointment I could get was for Tuesday next week

3 years ago

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Kim Dacula, GA

I chose Choice because of the price. I had a problem with my HVAC system and someone came out and fixed it right away.

3 years ago

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Eunice Denize

I rate them that way because they realized that they could repair my washe; they replaced it.r

3 years ago

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Calvin Woodruff

They were easy to contact and got me a technician very quickly to resolve my issue

3 years ago

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Christopher Thomas

One call when 3 appliances decided not to work 1 service fee fixed without issue! Great service!

3 years ago

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Barbara Cooper

The last couple times have not been pleasant; hung up on more than once, transferred without listening and sending me to right ext.

3 years ago

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Vicky Genske

Cannot follow up on current claim. I can't see if parts are ordered etc. no communication from Choice. I get calls everyday asking me to renew my policy. BUT NO calls asking me how the claim is going. Very annoying.

3 years ago

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Walter Milton, FL

Very negative experience. They haven't done anything. I never got to talk to anybody. About a month ago we had a problem with our AC unit and they couldn't find a provider in our area to come out.

3 years ago

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Kenneth Magnolia, TX

Choice is terrible with customer service, but using the warranty was quick and convenient.

3 years ago

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Edward Phoenix, AZ

My overall experience has been good. Respond in a timely matter. I had a short in my heat pump and they helped me out.

3 years ago

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Robert Epperson Leesburg, FL

Terrible called for ac service no one could come out. Had to hire a private co to fix the ac said they did not deal with home warranty co said did you want it fixed or not. Paid $289.00

3 years ago

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Michael Weiss

Lack of communication. Provider did not install AC correctly and has lead to many problems that Choice is not fixing correctly or at all.

3 years ago Edited January 10, 2024

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Verified Customer

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Sarah

Worst warranty service I have worked with. Denied claims for services that are explicitly covered in the warranty. This was a waste of mommy. I have told everyone I know to NEVER, ever, EVER use Choice Home Warranty.

3 years ago

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Karen Parrott Pawleys Island, SC

I have had a claim in for a air conditioner replacement since May 30th. It is now July 9th and I still have no air in 100 degree weather in South Carolina. I will never renew with you again!

3 years ago

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Assunta DiMatteo Pleasant Hill, CA

Anytime the company doesn't value my time they deserve the lowest points I had an appointment and they never showed up I had a leaky refrigerator and I had to deal with a lot of water in my kitchen for days

3 years ago

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Verified Customer

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Darren Millius Windermere, FL

I try to tell Deanna F that I got a second opinion that is a minor issue the leak came from inside the unit because there was oil insider the unit and that what caused the issue

3 years ago

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Verified Customer

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Polly Freund Dandridge, TN

Great response time. Reliable companies to do the required work with very good follow up.

3 years ago

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richard Gnatowsky Riverview, FL

Awesome cust service and company sent had awesome communication and cust service by tech.

3 years ago

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H Parker, CO

They did very good work, on time easy to schedule time for work. All enjoyable workmen.

3 years ago

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Joan Ehrgott Hilton Head Island, SC

Choice Warranty has worked with us on our claims in a prompt and professional manner.

3 years ago

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Roberta Young North Las Vegas, NV

From the time of the first phone call everyone is understanding ,efficient and professional

3 years ago

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Jerry H Randall Spring, TX

Fixed the problem. Dishwasher is working fine now. Very satisfied with Choice Home Warranty

3 years ago

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San Channelview, TX

Easy to navigate the website; customer service is great; no hassle when filing a claim.

3 years ago

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Verified Customer

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Donna M Turner Finney Richmond, VA

I CALLED ABOUT MY AIR CONDITIONING AND THEY jumped right on it and I was with air in a few day

3 years ago

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Quentin oropeza Houston, TX

Good response time. Always informed of status on my claim and service provider

3 years ago

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Sarah Williamson Greensboro, NC

The service is fast. Customer service made everything easy to get my toilet fixed.

3 years ago

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Priscilla Matthews Milford, DE

When ever something breaks down in my home, and I call it in and they always send a technician.

3 years ago

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Verified Customer

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Cat Diclaro Beckley, WV

There is a live person on the phone. She was patient, helpful and knowledgeable

3 years ago

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Evelyn Valencia Muehe

Great fast service by professionals quick to resolve the problem

3 years ago Edited January 10, 2024

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Edna Frazier Gaithersburg, MD

Very responsive and helpful to resolve my repeated phone regarding my microwave claim.

3 years ago

Choice Home Warranty Reviews