Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Alexia

So far so great! The company and person they sent was really knowledgeable

9 months ago

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Barbara

Choice has worked for me. I have had it for years and would not be w/o it.

9 months ago

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Kimberly

It’s been a month with no AC and the repair company has cancelled twice. The excuses are not acceptable. This is my first claim and probably my last!

9 months ago

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Drake Batchelder

My recent refrigerator repair was handled quickly and professionally

9 months ago Edited February 6, 2026

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Tjien Johnston

I did not like the service I received regarding getting my hot water heater fixed. They requested an additional $1615 out of pocket expense which was not required.

9 months ago

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David Rocca

My technician was totally professional. I now have an ice maker that works

9 months ago

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Katrice G

I don't like the inability to follow up on an existing claim. I do like having protection over my major appliances.

10 months ago

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Amanda

It’s a pretty good company. It’s affordable and they respond well through their app.

10 months ago

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Bonnie

Choice is easy to work with and results have been good to date.

10 months ago

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Jim

Very thorough and detailed oriented. Found problem and repaired quickly

10 months ago

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Patricia

I really appreciated the quick response, excellent repair & low cost. Thank you

10 months ago

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James

Great Service and quality,I WILL RECOMMEND CHOICE TO FRIENDS AND FAMILY

10 months ago

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Ernesto

Good warranty. Omoaby fast claim approval right very fast customer service.

10 months ago

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Thomas

Technician was fast courteous, and even came out for installation on a holiday

10 months ago

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Patricia Olmstead

I like getting repairs/replacements for only the cost of the co-pay.

10 months ago

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Christine Paddock

I’ve always had a pleasant experience when calling Choice Home warrantee.

10 months ago

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Angela Aiken

The experience was great, issue completed in a timely manner.

10 months ago

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Leslie Valeriano

I will not be renewing my warranty. I was not pleased with Choice at all! There is always an excuse to not repair something and there is always an additional charge.

10 months ago

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James

We have used the service twice with a good outcome both times.

10 months ago

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Edmund

Serviceman was knowledgeable and the work was completed efficiently.

10 months ago

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Zia

Fast and great customer service. I really appreciate for all service.

11 months ago Edited January 5, 2026

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Leonard

Had an issue with my air-conditioning it took almost a month to get a qualified technician to come and repair it

11 months ago

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Verified Customer

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Sheila

Money saved is okay, air conditioner repair, I am paying more out of pocket than Choice Home is paying. Bad service and projecyy manger John I spoke to..

11 months ago

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Verified Customer

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Jameselizabeth

The customer service is very helpful and can usually help with all my needs.

11 months ago

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Madeline

Liked the technician, but the time to have the repair finished took over a week

11 months ago

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Helen

I really do like home choice warranty however I lost my job and asked if they would at least give me the $2000 back and they wouldn’t

11 months ago

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William Ronald Reid

The A/C Company, RN air of Yuma, AZ has been most Excellent.

11 months ago

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EMMANUEL AKINTUNDE

The time and money saved. It makes you worry less about repairs

11 months ago

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Nancy Laffey

Service contact person at home very professional and competent

11 months ago

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James And Ganna Mccollum

Value and response time! CHW doesn't waste time getting a technician arranged.

11 months ago

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ANDRE BAGWELL

hsd baf setvice from repairman & his company could nocl tact snyone at choice so not satisfied at all Deciding about cancelling

11 months ago

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Verified Customer

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ERNEST

The process was very efficient and the contractor was excellent.

11 months ago

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Billy Stone Jr

Very prompt and courteous Explained everything he did and why

11 months ago

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Matthew Lush Auburndale, Florida

My fridge sounds like an airplane now. How is this fixed?!?

1 week ago

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John Passaic, New Jersey

Like- it was repaired. Didn’t like- said he would be there in Friday but came on Monday.

2 months ago Edited July 22, 2026

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Curtis

They wouldn’t fix my washing machine problem. The repairman told me it only cost $389 to fix it, but they didn’t want to pay that much on my claim.

3 months ago

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Carol

Have knowledgeable workers. Come on time and will let you reschedule if needed.

3 months ago

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Dawn Rayner

First time customer with Choice and I'm very pleased; far better than American Home Shield and Liberty.

6 months ago

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Steve Strauchen

Had my claim approved for a replacement water heater only to be forced to pay $1,200 because they will only pay for the water heater tank and $300 in labor. To top it off you have no choice what and where they source the tank. Not what they advertise at all. Insurance Company out for themselves and not the customers they claim to support.

6 months ago

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Maureen Mcafee

We have a claim in now and the service has not been good.So, at this point , subscribing for another year is doubtful. Our hot water heater is leaking, Tech came out, said it needed to be replaced. Four days later NOTHING!

6 months ago

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Michelle Gauze

They immediately denied my claim for my HVAC blower fan on the grounds that “it must be full of debris, they don’t fail otherwise” without asking the technician if it was in fact dirty or full of debris, which it wasn’t. I’m appealing with proof. I pay a contractor to maintain it to prevent breakdowns. Do not recommend this company.

6 months ago

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Geraldine Nichols

Very pleased, they wasted no time to get my work done...I couldn't be happier...Thank you Choice Warranty

8 months ago

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Jeff Simon

They were quick and had a technician out here on the 2nd day I called. Problem solved pretty quickly 🙌

8 months ago

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Nelson Ocasio

The service from choice home warranty was exceptional, however the company UPP tried to nickel and dime me after pricing was already established. Not good!!!

8 months ago

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Antoinette Hall

Choice warranty is very unprofessional. Despite paying for my warranty in FULL I have been waiting for 5 plus days for a water heater replacement. I have to get a hotel room so that my son can take a shower so that he won't smell anymore at school . This is so unfair. You pay for a service and what do you get as a customer treated like CRAP!!!

8 months ago Edited November 8, 2025

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Ernesto Marquez

It took them 3 months to replace my broken water heater. When they finally replaced it, there was an additional $300 of previously undisclosed fees. I don't understand how they can have a high ranking. This company is dishonest and unfair.

8 months ago

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Verified Customer

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William

Plumber was very good and he was here at the scheduled time. Overall a very good experience

1 year ago

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Navinchandra

We called when I had problem with my refrigerator,action was taken and faulty item replaced.

1 year ago

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Antoinette

My A/C is not working. They've been out twice. $100 each time. Still not working. I put in another request 2 days ago and have heard nothing.

1 year ago

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Jeannine

Technician was professional and fixed the problem. The only downside is that it took a week for him to get here!

1 year ago

Choice Home Warranty Reviews