Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Keith A Breedlove Groveland, FL

CHoice connected me with a very competent technician who solved my maintenance problem immediately.

3 years ago

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Evelyn Valencia Muehe

Great fast service by professionals quick to resolve the problem

3 years ago Edited January 10, 2024

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Priscilla Matthews Milford, DE

When ever something breaks down in my home, and I call it in and they always send a technician.

3 years ago

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Yul Grayson, GA

Extremely prompt; truthful advertisement; great process, wonderful customer service

3 years ago

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Fannie Evans Austin, TX

Did not alert customer of rate increase to repair covered home item. Found out when repair was done.

3 years ago

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Vernon Ruff Saint Louis, MO

They resort to bate and switching in their advertising. If you can't repair then they advertise they will replace. This is true in many cases.their advertising

3 years ago

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Pearl Houston, TX

I had trouble with my air conditioning and I called and they came two days later.

3 years ago

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Crystal Bowie, MD

I will not be renewing with this company. I neede my AC unit to be replaced and it wasn't. I just wasn't pleased and it hasn't been what I'm looking for.

3 years ago

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Cynthia Bessemer, AL

My air conditioner was leaking and I put in a claim for it within four hours it was cleared.

3 years ago

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Meldoria Miles Philadelphia, PA

I received great service from choice home warranty in my home for repairs. I was truly elated

3 years ago

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Jen Stevenson Waxhaw, NC

Response time is spot on. Actually less than 24 hours both times we needed a repair.

3 years ago

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Lamon Dubose Baton Rouge, LA

They give excellent next day service! They use providers whom provide excellent service and work.

3 years ago

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Deborah A Smith Bedford, OH

when I had a problem with my furnace they sent out someone within a reasonable amount of time.

3 years ago

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Lori Martin Lenoir City, TN

My air conditioner wasn't working & they sent the contractor here & they fixed the issue.

3 years ago

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Donna Southport, NC

It has been almost 2 months without a refrigerator since I called.. Not scheduled until 7/6. Had a lot of complication due to LG

3 years ago

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Dennis Clark Stone Mountain, GA

They are total deceivers. I was deceived and I am very upset about it. I don't know any one that likes to be deceived even the one doing the deceiving. My experience has been a horror story.

3 years ago

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Angela Purdin Dayton, TX

They claim they will replace your appliance with one of similar features, efficiency, and capacity; however, they only give you a portion of what it will take you to replace it.

3 years ago

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Ron Ragon Sedgwick, KS

Did not approve replacement squirrel cage that was warped and out of balance, said it was out of balance due to being dirty - it wasn't? How can a warped squirrel cage be a "regular" maintenance item?!?!

3 years ago

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Matt Moskosky Fredericksburg, TX

Claims not dealt with as advertised. Can't get ahold of live person unless willing to wait 30+ minutes on hold. Claims filed erroneously and then not rectified in timely fashion. Could go on

3 years ago

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Clinton Child Nampa, ID

Unable to talk to a person on the issue and had lots of out of pocket expenses that could have been avoided.

3 years ago Edited January 10, 2024

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Sammye R Rich, MS

Assigned repair companies promptly. Those companies came promptly and performed John efficiently

3 years ago

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Mark Mason Cherry Hill, NJ

Because of experience to take care of problem when they occur as fast as they can.

3 years ago

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JAN MIEDECKE Chino Valley, AZ

They are on the ball. They made sure we were kept informed every step of the way.

3 years ago

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HAROLD E. DENNISON Albuquerque, NM

Claims process has been smooth and easy. Always sends competent repair personnel

3 years ago

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Margaret m Jones Las Vegas, NV

The service is fantastic! The price is fantastic and there's service people are magnificent.

3 years ago

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Felicita Feyerabend Rio Rancho, NM

When I called for my refrigerator. They couldn't fix it so the got me another one.

3 years ago

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Smith Earlene Jacksonville, FL

Customer service is awesome and fast response in finding a technician for my home repairs

3 years ago

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fran l grossman

fast solutions to my issue- my ac was non fixable and they sent a great person to fix it fast and quick- no waiting for parts either- just a day or two and I was all done

3 years ago Edited January 10, 2024

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SOHN HAMILTON Stafford, VA

Nothing but satisfaction. Fast, responsive, and has satisfied all of my concerns.

3 years ago

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Mandell Greene Wilbraham, MA

The warranty program has generally worked as advertised. Had trouble finding a plumber for one service call.

3 years ago

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Beverly Johnson Cordova, TN

Good work done with changing of locks. One door the lock was changed but the closure mechanism did not latch.

3 years ago

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Melvin Seiden Grayson, GA

Have waited by my phone for dispute mgrs to call me at the scheduled time.. They never called re oven which is still not working.. Unacceptable e

3 years ago

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Renee Kleinjan Florence, AZ

Sold our home and didn't receive much of a refund as compared to the upfront money I paid and the length of time we had the policy.

3 years ago

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Lynn watkins Birmingham, AL

I had to pay 85.00 to fix fridge, which was no problem, then called them but to fix again, still not fixed and they want to charge me again.

3 years ago

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Rhonda Virginia Beach, VA

Wish I could rate an "0". Slow response time, no callback only after having my heating/ac unit fixed by me and choice warranty contractor causing the damage not due to weather or age.

3 years ago

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Cheryl Field Dallas, TX

My AC is not working. I notified them on 6/20. They are not coming until next Tuesday. It is extremely hot and the delay in getting my AC working is not acceptable.

3 years ago

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Daniel Clayborn Kansas City, MO

Both situations that I have had, the system would not approve the correction of my issues. I am still out $250 that was approved to assist me with the payment, however, I still have not received it.

3 years ago

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June Cross Portsmouth, VA

My claim was Holden, very well, it made me feel like I was getting great service!!

3 years ago

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Thomas Martineau Tallahassee, FL

I've submitted three claims this year and have been treated fairly on all of them.

3 years ago

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Dennis Walker Bridgeton, NJ

Emailed a appliance repair needed and within less than 24 hours we had repair man at the house

3 years ago

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Stacy Cypress, TX

They have never let me down so far any kind of repairs for my plan,tech always helpful

3 years ago

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Anil Chorey Livingston, NJ

Very easy submit claims. I would like for them to improve on time it takes to assign technician.

3 years ago Edited January 10, 2024

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Teresa Valdes Mira Loma, CA

New to the company. However, when I had to call for the first time, I was very satisfied.

3 years ago

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P.A. Gray Munster, IN

I've had only one occasion to need to use the warranty. The service was done in a timely fashion.

3 years ago

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Fred Simon Evergreen, CO

Our wall oven could not be repaired and CHW gave us a prorated amount to purchase a new oven

3 years ago

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RK Thomas Tomball, TX

The company goes out of their way to help instead of giving you a BS reason why they cant you.

3 years ago

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Peggy Hayse Canton, MI

My repairman was very knowledgeable about our air conditioner, and what the problem was.

3 years ago

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Christine Battista Aurora, OH

Choice Home Warranty is wonderful!!!! The people they send out are so polite & helpful!!!! No problems at all!!

3 years ago

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Jeannie Simpson Beaufort, SC

The appliance repair guy was out over a month ago and said he had to order a part. I haven't heard from him or Choice about this

3 years ago

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Maria Mabank, TX

I had to replace my hvac system. Remembered the day after the replacement and choice would not talk to the repair company and share the cost.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

Choice Home Warranty Reviews