Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Ruth Hefley Altha, FL

waiting two months to get an electrican to come out for two ceiling fans. Dont even have an appointment. The first appointment no one showed up. I recalled and still nothing.

5 years ago

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Judi Mesa, AZ

We had a claim and they were very responsive and we got everything done really quickly.

5 years ago

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Susan Mooresville, NC

They people who came here were very nice and everything went exactly as I hoped it would.

5 years ago

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Ethelyn Milton, FL

My refrigerator went out and they did not cover it. My conditioner went out, does not cover. Does not cover anything that's bigger than on a microwave. They have not paid off what they're supposed to.

5 years ago

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Anonymous Knoxville, TN

Every time you call you get a response. I've had them out here four times for my heating and air. It's been banned for coverage so I've had to hire and find another company.

5 years ago

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Pattie George Houston, TX

They were very professional. They were on time and very courteous and professional.

5 years ago

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James & Julienne O'fallon, IL

They were good. I used it and they came out and replaced the air conditioner. It's a great service.

5 years ago

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Benjamin San Antonio, TX

They gave me an awesome response and customer service. Good repair service tech.

5 years ago

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Joee Jennison

Quick response from customer service and from the company that assigned to the work. Very pleased.

5 years ago

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Annette Wilt

Claims only paid half the cost needed to replace my stove top. This was after the tech they sent further damaged it by ordering the wrong part. Claims rep was very rude and hostile

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 26th, 2020

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Makieba Hatton

Friendly, Prompt, and so affordable. Technicians and contractors utilized are top notch!

5 years ago

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Randy

Prompt service and call backs. Outstanding contracted service company responded to the call.

5 years ago

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Danny

The last call I made, they were very responsive and had a technician here next day.

5 years ago

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Toni

Right now with the coronavirus I haven't been able to reach anybody. I think the value is really good.

5 years ago

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Laurie Black And

They've always responded in a timely manner and explained what I needed to know.

5 years ago

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Amit

The service is good. Techinically, I think they're good. They keep everything on time.

5 years ago

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Margaret

I've had to use it a couple times on my dryer and they fixed the problem. They were real polite.

5 years ago

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Anonymous

They responded, they made the appointment, and it was fixed within a couple of days.

5 years ago

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Anonymous

I had used my warranty but they wouldn't help me unless I paid them again because I couldn't find the crack. They were okay. Value is good.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

May. 21st, 2020

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Barbara

They're pretty quick to respond. I think at least two times something occurred and it wasn't covered so I got a little perturbed with them.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Barbara.

May. 21st, 2020

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Grace

I've only used them once and so far it was good. It was a pleasant experience, quick, fast. No complaints.

5 years ago

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Fitzroy

The guy was didligent and made efforts to make it right, he went above and beyond.

5 years ago

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Michael And Jennifer

When we bought our home almost two years ago, I did a little research and it seems that they're the favorite of ratings and reviews. Our claim was denied because they made something up.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 19th, 2020

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Fay/Leo

Everybody is very professional. I've used them for years. They take care of things immediately.

5 years ago

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Donald

It's good as long as it's regarding house or appliances, but when it comes to a pool it seems like they don't have any contractors.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 19th, 2020

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ZM San Angelo, TX

Services are limited in smaller cities. They need to expand technicians to include commercial and local businesses to better meet customer needs

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 5th, 2020

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Belinda Leach Stockbridge, GA

The services are great and safer tohave them pick the company to service your home appliances

5 years ago

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Varona Dallas, TX

hi i thank yall for doing the work and concern for your custmer needs, GOD BLESS YOU ALL!

5 years ago Edited January 10, 2024

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Keith Taylors, SC

Used once for a plumbing problem. Only had to pay service call charge. Very satisfied. very satisfied

5 years ago

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narges moussa Chapel Hill, NC

Efficient, trusted, and there when we need them, I am satisfied with the service they provide.

5 years ago

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Julia olsen Wilmington, NC

They are quick to respond. Send very reputable companies for repairs and call with follow up

5 years ago

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John Fairfax, VA

Prompt, easy, responsive, staff helped turn a disaster into a salvageable situation.

5 years ago

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bill martin Wagoner, OK

Have replaced a garage door opener and garbage disposal with no questions asked.

5 years ago

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David Mayer Louisville, KY

Because they were also there for me when I needed them and took care of my problem

5 years ago

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Vincent Serino

It was initially a good idea , but became difficult at times to get feedback and instant communication

5 years ago

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Steve Falco

Great customer service. Always covered repairs,as stated in your warranty book of coverages.

5 years ago

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DIANE M NOBLES ELDAKAK

Had a great experience with a technician replacing the motor on our garbage disposal

5 years ago

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August Bellardine

Excellent service, called and they had someone out in a day. Fixed the issues and they were gone.

5 years ago

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Melvin & Deanna Lewis

Quick to respond to my needs. When we moved we were given a month of no payment to help out.

5 years ago

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Noreen Kraebel

For each service request, they have responded quickly and have sent competent professionals

5 years ago

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Alexander Mammen

Good and prompt service. The service tech arrived with in 24 hours of initiating the service call

5 years ago

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E Jordan

We have had one claim, and that was handled immediately and very professionally.

5 years ago

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Brandy Wilde

Fast service. They are fast at contacting you and scheduling an appointment for your repairs.

5 years ago

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Leah Johnson

Anytime I have needed to use them service was quick with reliable services sent to my home

5 years ago

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Sara

They have a quick response time and the techs they use are prompt, courteous and professional, most of the time.

5 years ago

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Danelle Ramirez

They were so fast I called in the afternoon & someone was there the next mroning

5 years ago

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Jim MccClellan

I've used my warranty 3 times. Service was always prompt and resolved to my satisgaction.

5 years ago

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Suzette

The service was great. Appointment not met, but had bad weather. When ariel showed up , he was polite and efficient.

5 years ago Edited January 10, 2024

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Paulette And Robert

They were prompt and did a good job. The tech was very good at replacing the ice maker.

5 years ago

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Verified Customer

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Sonja

When you call you don't have to talk to a recorder you can talk person to person.

5 years ago

Choice Home Warranty Reviews