Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Shawna Pagan Payson, AZ

They do not cover normal wear & tear. Review process is not a good process. I received an email advertisement stating they cover normal wear & tear just after being denied my claim

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 27th, 2022

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Karen Tunica, MS

I like the low rates and every time I use my warranty they have someone out within a day or so.

3 years ago

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Keldon Pampa, TX

One time the heater wasn't working so I placed the claim and they sent a technician out the next day to fix it.

3 years ago

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Jimmy North Las Vegas, NV

They gave me a quick response. I called them when the sink was leaking and someone was out the next day.

3 years ago

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Angel Easley, SC

They were very, very responsive even after hours which I appreciated. I like the company.

3 years ago

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Anonymous Gallatin, TN

I used Choice for my washer. They replaced the parts and they are reasonably priced.

3 years ago

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Miguel Murillo Hendersonville, TN

Really nice people. I'm really happy with the company. They fix things really quick. I love it.

3 years ago

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Leviticus Summerville, SC

I use a program and they reach out to me. Choice has the best warranty offers after purchasing a home.

3 years ago

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Wilma Pipes Indianapolis, IN

When I called for service for my hot water heater it was several days when they repaired.

3 years ago

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Darl Clites Potomac, MD

Work was completed as scheduled and the technician was very knowledgeable and friendly.

3 years ago

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Pearl Schulthies Three Rivers, MI

I've had two service calls on my washer, repair was completed successfully and in a timely manner.

3 years ago

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Tracy Mross Cypress, TX

Not a long hold time when you call. They have a quick turn around time for appointments.

3 years ago

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Jeff Doucet Kinder, LA

Fast response after initial claim made and to do repairs. Do think a great value for the money.

3 years ago

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Kinnon Bell Sugar Land, TX

Ease of scheduling service prompt appointments very capable contracted companies

3 years ago

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Theressa Dodson Goldsboro, NC

Choice Home Warranty has responded quickly and sent out repairmen out quickly to my home.

3 years ago

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Leah Thompson Yuma, AZ

Because they're fast and efficient they get the services needed in a fast and timely manner

3 years ago

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Candice Miller Deer Park, TX

Appointments are easy to make and the service people are nice and knowledgeable

3 years ago

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Mary Elizabeth Terrell Charleston, SC

answered call quickly. Came next day. Had part in his van and was able to fix it!

3 years ago

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Debra Theaman

Excellent repair for our GE profile refrigerator! We were so happy with Choice Home.

3 years ago Edited August 28, 2025

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Romy Esquivel San Antonio, TX

Very good experience with them. I have had several claims with them and they were very in scheduling a technician.

3 years ago

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Mae Waters Humble, TX

The job was done in good time. The person who did the job was very knowledgeable and friendly. company

3 years ago

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Raymond Morales Miami, FL

Usually great but every now and then the technicians don't do the bare minimum checks that leads to extra visits

3 years ago

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charles moreau Metairie, LA

was told my door was covered on my dryer, $65 later, it wasn't... 2 different pool guys came out, never heard from them again, another wasted $65

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Charles Miccolis Tampa, FL

We always get stuck between the contractor and choice on satisfaction and work needed to be completed. I am very frustrated with the process. We always seem to come out on the bottom.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Lois Boykin Daphne, AL

The person was never on time. The night he put my hot water heater in it was 3:02 am when he left and it was not working. I had to call a plumber to install it. I dare you to call me to hear the whole story!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2022

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Patricia Lawson London, KY

We have been waiting 3 months for an ice maker repair with no response in nearly a month. A 2nd request for a water leak in the shower has yet to be explained why there is no need for fixing it.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Wendy Shol Peoria, AZ

Because my refrigerator stopped running and they didn't schedule a handyman until a week later. I had a freezer full of meat at least $350 worth and I'm supposed to wait a week?.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Mauricio Torrecilla Greer, SC

excellent care and service don't have to wait long to be served. excellent service.

3 years ago

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Annette Bichler San Antonio, TX

They have been very easy to work with and very helpful! No issues so far with any claims

3 years ago

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Ruth Gomez Fort Worth, TX

Every time I filed a claim they paid for it and I've gotten my warranty covered.

3 years ago

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Jose Cruz Derby, CT

Needed service put in a call within 24 hours repair man came and fixed the issue

3 years ago

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Lenora Thomas Virginia Beach, VA

They have given the best service companies to do the work covered under the warranty.

3 years ago

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Leslie Clinton, MD

I love Choice Home Warranty! They always repair what need in an efficient and timely manner.

3 years ago

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Mirtha Garcia Spring, TX

They have been able to fix all items I needed fixed. The response had been immediate.

3 years ago

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Leticia Gonzalez Del Valle, TX

They're customer service and the promptness in which they respond to claims, quick!

3 years ago

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Theresa Skaggs Olathe, KS

The minute I complained about a contractor they reassigned my request to someone else

3 years ago

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Angie Hall Missouri City, TX

Great service. Arrived on time. Explained the job. I think that the service call fee is too much .

3 years ago

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Bill Las Vegas, NV

Only complaint is your very cheap on replacement costs for items to be replaced. For that reason I will look elsewhere when time to renew.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 13th, 2022

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Elias Jubran Kingston, TN

Their sales team/account managers aren't on the same page as their claims people. One tells me one thing, and the other denies it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 12th, 2022

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Donald Joseph Cipriano Knoxville, TN

Lack of concern on repair services. Refrigerator out for a week Not many household appliances covered. No stove knobs replacement. Operated a stove without knobs???

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 12th, 2022

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Camille S Canibeyaz Henderson, NV

I love everything about choice homewarranty this service that time we miss easy to work with

3 years ago

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Patricia Hadaway Seffner, FL

They came and fixed my washer and it took no time. It has worked great ever since

3 years ago

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Sara Bess Niceville, FL

We have always had a good experience with them, but lately they are very slow to find a service technician (2-3 weeks!)

3 years ago

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Jacqueline Davis Charlotte, NC

3 years ago

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Ken Love Fort Lauderdale, FL

Good value. Good customer service. Web site is very well designed and user friendly.

3 years ago

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Virginia Keller Orangeburg, SC

Because they sent a technician out to my home did not get a background check on him and he took $550 from me that's why I rate them the way I did and now I cannot get my money back

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Janet hayden Rancho Cordova, CA

Trying to get a in touch with a case manager is almost impossible. Need a toilet unclogged and they denied technicians recommendation to pull the toilet!

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 5th, 2022

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paul cox Wichita, KS

hot water tank and furnace both went out March 2nd and 3rd both were eventually repaired

3 years ago

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Sharon D Walker Warner Robins, GA

Nothing in home warranties is a guarantee! You get, what they think you should get! I do love the referrals they send to me though!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Verified Customer

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Erin Hughes Windermere, FL

Our appts are made very quickly and they have been helpful with any of our questions.

3 years ago

Choice Home Warranty Reviews