Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Suresh N

All my claims so far have been fully or partially approved and claimed successfully.

1 year ago

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Verified Customer

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Angela

They don’t give options when you’ve had issues with the company they assigned you in the past. They don’t help you find better options and sometimes you feel like you’re wasting your money on the warranty

1 year ago

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Verified Customer

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Jonathan

Same day appointment with friendly service affordable & corrected appliance system

1 year ago

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Verified Customer

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Paul

I have had two claims in the last year,both took 6 to 7 weeks to complete REFRIGERATOR AND AIR CONDITIONER Two items that are really missed in the summer!! Very unhappy 😂😂

1 year ago

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Verified Customer

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Timothy

I was pleased that my claim was approved on the first try. Customer service was very friendly.

1 year ago

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Verified Customer

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Debra

It is very difficult to understand 95% of the customer service reps. In addition, they are quite rude and speak over you.

1 year ago

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Verified Customer

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Leslie

Customer service is terrible. The company does not actively seek out vendors. There is no reason for them to keep me from getting my own vendor for over 3 weeks.

1 year ago

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Verified Customer

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Roger

Poor service. Poor response. Poor resolution. I have rental properties mgr business and I have several properties warranty with Choice but of late have moved to other companies for my recent properties.

1 year ago

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Verified Customer

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Tammy Forouzesh

The garage door was not completely covered by insurance. Only the motor was covered by insurance but the roller and the spring were not covered.

1 year ago

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Verified Customer

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Tony

1 year ago

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Verified Customer

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Craig

I've been with them for almost 2 years. Whatever claim I've had, was handled quickly and easily.

1 year ago

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Verified Customer

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Donna

My experience with Choice was satisfying. The contractors were very professional

1 year ago

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Verified Customer

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Joe

Can I give them a 0? Terrible. First valid claim was denied & we followed every instruction. 2nd claim sat for 22 days before they ever assigned someone. Then only after I spoke with Stephanie in the Resolution Dept.

1 year ago

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Verified Customer

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Debra Bell

Didn’t fix the problem. The company doesn’t replace quick enough and doesn’t cover enough of the cost to replace the item. I am very disappointed.

1 year ago

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Verified Customer

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George Mobarak

I am still waiting on a gift card to replace my dishwasher. Which I am only getting about half of what it would cost to replace it. It’s crazy I have to wait a month.

1 year ago

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Verified Customer

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Kenneth White

Makes things easier most of the people that have been sent out has been great.😊

1 year ago

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Verified Customer

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Robin

The coverage for a/c replacement is unacceptable. Out of pocket expense was too high. We were able to find someone cheaper

1 year ago

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Verified Customer

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Robert Weber

Great at getting me what I needed for the repair I was requesting and in a timely manner.

1 year ago

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Verified Customer

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Manuel

Great service they actually try to help and make sure my home is running properly

1 year ago

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Verified Customer

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Cyril

They only pay small claims. If you have a claim for ‘replacement’, they only pay a fraction of the item replacement cost.

1 year ago

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Verified Customer

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Jenny

Easy to submit a claim, easy to reach by phone if need to. Fast, good service and worry free

1 year ago

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Verified Customer

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Lynda Kane

They took care of my problem for me and were kind. It did take awhile to get ahold of them though.

1 year ago

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Verified Customer

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Debra Spohn

First concern handled promptly. For the second one, no one ever contacted me. I handled it myself. Not too happy about that.

1 year ago

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Verified Customer

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Xiaobin

Choice denied to fix or replace my refrigerator using a term of electrical shortage. This term can be used to reject any future needs under its contract and we will go away with this insurance for sure.

1 year ago

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Verified Customer

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Dorothy

I liked and was happy wit the service and hope you give me the service that I need when I need it

1 year ago

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Verified Customer

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Alfonso

My experience with CHW has been positive so far. The service they’ve provided has been excellent.

1 year ago

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Verified Customer

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Mark

Easy claim process, online . Quick response for appointment, and resolved issue successfully.

1 year ago

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Verified Customer

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Shauna

It takes too long to get anything done customer service doesn’t keep you informed about what’s going on

1 year ago

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Verified Customer

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Lakshminarayan

Waste of money. The technicians they send try and find more problems instead of solving. Guess they think more expensive the solution, more they make, or too lazy to take the time to diagnose.

1 year ago

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Verified Customer

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Martha

Excellent response and good people who can come when needed and do the job right

1 year ago

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Verified Customer

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John T

I love this warranty, it is very reliable and always comes through in tough times.

1 year ago

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Verified Customer

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Jody Julkowski Nelson

The customer service was excellent and the repair I needed was prompt and efficiently completed.

1 year ago

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Verified Customer

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Sarah Ketner

It took a long time to get someone out to my house but once they did it was done correctly.

1 year ago

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Verified Customer

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Carmalita Jackson

How easy it was to submit a claim and the company sent someone out in a timely manner.

1 year ago

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Verified Customer

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Paul Davis

Sears Home Advantage is a terrible partner. Impossible to speak with anyone on the phone. Replacement parts have not been delivered and their support is totally non responsive

1 year ago

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Verified Customer

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shreyas ganta

Good response on requests. The service technician scheduled the service conveniently.

1 year ago

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Verified Customer

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David Quenga

I would not recommend Choice Home Warrenty. the whole process took way too long. everytime I called, the agent didn't have a clue what was going on. just got the run around for every call.

1 year ago

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Verified Customer

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Jerald

Prompt and easy to work with. The questions that were asked were easy to understand and answer.

1 year ago

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Verified Customer

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Bonita

Jessica just kept saying where is the facet! She didn’t realize if I turn on the shut off valve there is a leak in my basement. She just did not listen so I said good by & hung up!

1 year ago

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Verified Customer

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Shelly Perry

When choice home warranty says if they can not fix the appliance they pay for a new appliance not true the customer has to pay half

1 year ago

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Verified Customer

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Carl Fucinari

They reacted quickly to my problem and had a qualified repair company out to my house within a week.

1 year ago

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Verified Customer

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Laura

Takes 2 weeks or more to get someone out here to fix an appliance. Some of the techs don't know what they are doing. Do I need to go on. I'm up for renewal and I went with another company!!

1 year ago

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Verified Customer

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Larry

OUR A/C WENT OUT IN 110 DEGREE WEATHER AND SERVICE CAME OUT WITHIN 24HOURS AND REPAIRED THE PROBLEM

1 year ago

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Verified Customer

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Johnnie

I have waited weeks to get my air conditioner fixed. The company that was working with Choice Home Warranty stopped in the middle of the claim due to lack of payment from Choice Home Warranty.

1 year ago

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Verified Customer

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John D'Amico

The last few issues I’ve had were eventually fixed but it took a long time to get someone assigned and actually fix it

1 year ago

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Verified Customer

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Hermon Tincher

They had to call a second ac service technician but they had it repaired and paid for it.

1 year ago

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Verified Customer

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nes

This warranty is pointless. By the time it was all said and done it cost me an additional 200 to replace my microwave. I dread a major appliance breaking down before I find a new warranty company

1 year ago

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Verified Customer

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Mindy

Quick response! Techs are highly qualified and extremely caring about their job performance!!

1 year ago Edited July 4, 2025

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Verified Customer

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Alex Mammen

Can save same money when you have a problem with any of your system or products which are under warranty.

1 year ago

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Verified Customer

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John

Expensive, I had to called them a few times to get a voucher for my washing machine. At times the merchant assign change the appointment day or time.

1 year ago

Choice Home Warranty Reviews