Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Michael

I'm tired of dealing this you guys. I need to find another vendor. I paid 5 years upfront.

5 months ago

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Richard

On a recent call to fix my A/C, I was charged $90 and Choice refused to fix my unit

5 months ago

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Meg Boland

Fine if you need a repair, absolute rip off if something needs to be replaced.

5 months ago

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Felicia Glasby

They always find a way to get out of the claim by saying it's not normal wear and tear

5 months ago

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Harvey Eads

Excessive delay 3 days scheduling a non working air conditioning unit

5 months ago

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Ricky

cloud not give zero rating told 4 dirent reasons what claim on phone over 6 hrs being send to different people none helping

3 months ago Edited August 16, 2024

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Ernest

Reliable, thorough, and professional technician.

3 months ago

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Brendarichard

They sent a very qualified technician for resolve my issue

6 months ago

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Wesley Leake

Like being able to call one source but now they don't have qualified techs .

6 months ago

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Scott

Good service. A bit slow for AC work to be completed.

6 months ago

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Gary

I have an issue with my air conditioning and you refused to replace it not to happy denied my claim

6 months ago

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Mary

Hard time finding repair people for service call.

6 months ago

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Lorry

I have been very satisfied with the customer service.

6 months ago

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Thomas Gambeski

Liked promptness disliked service rep company sent to repair circuit breaker.

7 months ago

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Joyce Cornuaud

They are sometimes hard to contact on the phone

7 months ago

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Marty Bloise

I've had some good and some bad experiences with them.

7 months ago

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Colleen

Ease of making claims and getting service right away.

7 months ago

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mike thompson

Both claims were resolved quickly and satisfactorily.

7 months ago

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Javier Jorda

Terrible service. Have four contracts with Choice and I am looking for another service company to cancel

7 months ago

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Margaret

They are responsive but send obscure companies to fix items.

7 months ago

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Anonymous

Not offering a maintenance plan, only useful when aomething is NOT working

7 months ago

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Lynn

They didn't really help to rectify my problem had to hire an outside company. Very disappointed with your practices

7 months ago

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Helen Gerretson

I moved over to choice home warranty because the price seem to be a good deal.

7 months ago

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Kris Wyatt

Zero! It took 2.5 months to get my AC fixed. I was promised a refund and now I’m being ignored AGAIN!!!

8 months ago Edited June 20, 2024

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Debra Chattanooga, TN

Prompt response and consideration of services.

8 months ago

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Robin Jones Louisville, KY

So far it good, I’ve saved money and time

8 months ago

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Linda Anderson Southaven, MS

Very fast on the claim. Which everyone says is unusual.

8 months ago

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Jim Chesapeake, VA

Don't pay for things they should. Very hard to deal with about anything. Difficult to schedule service.

8 months ago

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Gwendolyn Upper Marlboro, MD

Did not like the fact that it took 1 whole week before a contractor came out.

8 months ago

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Laurie Johnson Spencer Gainesville, FL

I’m not satisfied with the costs nor the service I’m provided from Choice. I’ll be canceling soon!!!! 3522568646

8 months ago

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Mark Seferian Orange, CA

Pool techs never fixed the thermostat after 4 visits. I had to pay my pool man to do the work correctly.

8 months ago

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Diane Giles Los Angeles, CA

Phil M is really good at explaining the process. Gave me a great price that I was confortable with and answered all my questions. I would have no problem giving a referral in the future to my friends.

1 year ago

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Robin Killeen, TX

Never had a repair done but this review is about trying to cancel service. Had them for one year and when the contract was up I called to make sure it would not renew. Was told it would not but then they charged my account and told me they would not refund my money. Had to dispute with my bank to get my money returned. Was very disappointed in their practices.

1 year ago

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linda isbell Atlanta, GA

The fast and efficient way that they work to resolve any warranty issues is fast with detailed instructions regarding the repair work and service providers. Much better and improved

1 year ago

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Lisa Nash Powhatan, VA

Liked having the options to choose longer coverage time with the ability to split the payments vs one lump sum. Very easy to work with and lots of options showing flexibility.

1 year ago

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Jeana Berry Louisville, KY

For the claims that they did cover, I was very satisfied. Sadly the things that were not covered ended up costing me more because each claim requires you pay the service call fee without knowing what work will be approved or not. They also do not have a lot of contractors available in all areas. There is an option to call your own and submit request for reimbursement but that requires to service tech to submit the issue to Choice BEFORE the work. Placing faith in that happening bit me several times!

1 year ago

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Arif Hussain Chandler, AZ

We have been using Choice Home Warranty for over 3 years and there customer service is excellent. We had HVAC system issues and they replaced our 20 year old HVAC system. Also their service fee is low $60

1 year ago

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Rus Burgess Miami, FL

Loved interacting with your rep, Tracie A. She was patient, thorough, knowledgeable, engaging, and personable. Just the right combination when trying to sell something about which I'm suspicions.

1 year ago

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Tara Gillispie Hurricane, WV

I liked Choice Home Waranty for the huge selection of appliances that they offer coverage for and for the flat rate. The customer service was outstanding with their timing of completing projects.

2 years ago

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Aaron Pittsburgh, PA

Robert was very helpful knowledgeable and allowed me all discounts and spent time getting me the best deal I expect the claims personnel will done the same so far I am impressed I had a poor experience with cinch

2 years ago

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Noa Ranoa Vista, CA

1- easy signup. 2- others that I speak with said go with these guys. 3- everything i wanted covered, IS COVERED! There are multiple plans, i went basic with CHOICE. I'm covered. 5 stars!

2 years ago

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Maria Cahill Anderson, SC

It's been a year since we used Choice Home Warranty for our appliances repair service. I must say that their system or customer help desk needs improvement with customer satisfaction. So far I am not happy because the first call was made for the dishwasher repair. The technician, Sears Appliances fixed the issue but caused the garbage disposal to produce noise when the DW was hooked up to it. Followed up with them but the technician said he could not remember what he did. Second call, was for a need for a plumber due to water leak spots I have seen on my dining room ceiling. Schedule was set but the plumber didn't show up. Followed up with customer service and assured me it won't happen again and will touch base with me once a schedule is set with a new plumber. That was two weeks ago and I haven't heard from them. I got too busy and totally forgot about it , too. I guess, we'll have to start looking for another company.

2 years ago

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Warren Grover Seattle, WA

We had them for several years, they were not easy to work with--hard to contact and they were not accessible when needed. We did use their services several times and happy we had them for that--but I would not recommend them; the value for what you get is not there.

2 years ago

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Donald Rodgers GA

Bad service. They sent a technician out to unstop a toilet and the guy said I needed to give him 99 dollars and I did and the company said that to unstop the toilet was not covered and in another occasion they sent someone out to fix the ice maker on my fridge and the guy came out and ordered a part and never showed back up to install it. After the contract was up I canceled the service and they call or email once a month to get us to renew but we don’t respond

2 years ago

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Jeff Rayno Savannah, GA

I had two items go bad, and they were very responsive to get a tech to my home to assess the situation and recommend a course of action. In both cases, my problems were solved.

2 years ago

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Larry Harrison Macomb, MI

Choice Home Warranty offers many packages and I recommend them to everyone. They are very knowledgeable and can help you choose the appropriate plan for your needs. I have always had a good experience interacting with staff.

2 years ago

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Audrey Macfarlane Dallas, TX

I looked up best home warranty services and choice showed up, and I haven't looked back since getting them at all. My home is protected, I love their customer service, and the rates are great. Very impressed.

2 years ago

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Connie Plaisance Mobile, AL

The phone experience was great. Tony was very knowledgeable, and very pleasant.I just signed up today, therefore I can not give my opinion of the services yet.It sounds like a really great deal,and the price is in my budget.

2 years ago

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A 1 Mesquite, TX

Not enough phone coverage to reach anyone by phone since the pandemic started in 2020. Everything is website driven. Each order I put in was confirmed for a different day and time with the contractor than what Choice Home Warranty told me. This happened each time I filed a claim. Also, all contractors had a long waiting period before they could come out. I had no choice but to cancel. I wonder if George F is really a customer at all or is he on the commercials just for sales purposes.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

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Lottie Thomas

I contacted Choice Home Warranty because of a leak in my ceiling. The service representative was very helpful in scheduling an air conditioning company to come out. The appointment was scheduled for the upcoming Saturday, but they did not show up, nor did they answer the phone, or call me. Choice was unable to contact them as well. We had to wait until Monday to make contact with the air conditioning company who stated that they were never scheduled to service me the previous Saturday. They were finally scheduled and came out and repaired the problem.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

Choice Home Warranty Reviews