Choice Home Warranty Reviews

I am still waiting for my water heater to be replaced did not like the suggestion to find my own Plummer and have to pay more than my 65.00 I can find a Plummer but you told me if I take the authorization I would have to pay if he charged more then you would.

I do like that I can submit my own requests for service. One thing that I wish Choice would do is check their contractors more closely. If they have too many bad reviews, then there may be a reason for that.

Responsiveness to request is good but there is no way to see what information was sent to repair company and there is no way to see what the repair company sent to Choice as a diagnosis. Without this information, disputing a claim and talking with Choice require more time than necessary for all involved.

I dislike that you guys have so many loopholes within your policy to deny coverage on many of the items in somebody's home. What is the point of having a home warranty if you're going to use a loophole to get out of replacing or fixing items? I paid you guys almost $600 for a year's worth of coverage and a little more than $500 the year prior. So I paid you guys $1,100. I put in three claims and two were denied because of pre-existing issues that you guys put in the fine print of your policy. Miraculously you guys did cover the furnace that I put a claim in for. However I still had to pay $840 out of my own pocket to help cover the cost to install it. As well as a $75 service charge. So I had paid you guys a grand total of almost $2,000 which I could have used to just buy a new furnace or cover a very good portion of one. I don't feel like I saved any money going with you. What's even more comical is that the new furnace you guys put in broke after 60 days because of parts that were malfunctioning. You said you would not cover anything on the new furnace because it's all covered under the manufacturer's warranty. That's all fine and good however I had to pay for all the labor to have the parts repaired because the company that you hired to install it said you were in charge of covering labor cost and you said you wouldn't cover labor cost because the part was under a manufacturer warranty. I called the manufacturer and they told me that the company who installed it offers the labor warranty and not the manufacturer. So if a system breaks that you guys put in I'm still responsible for covering the cost to fix it. So... I ask again what good is having a home warranty with you guys if you're not going to cover the cost to fix items in my home? I view you guys as being as crooked as most politicians. I feel sorry for anybody who has to do warranty claims with you in the future. I will not be renewing my service with you.

My issue was not an item covered in my coverage, which I wasn’t aware, and it was pushed through even though my description plainly indicated that it was a break from the freeze. I ended up paying a service fee where the claim should have been denied. My fault for not paying closer attention to my coverage details but bad customer service on Choice for not canceling the claim before it got to that point.

I signed up last May 2023 & my GE Profile Convection-Microwave oven stopped working (no more heat) right after New Years. So this was my first time using CHS & it is such a racket. The tech who came to declare it dead was very nice. He said he would notify the company I need to replace. I got an email stating I'm getting $191 in a Lowe's e gift card. Well no one EVER mentioned Lowe's or a gift card & I read through my contract & didn't see any explanation regarding this info. I put in to speak with a Case Manager. I received a very nice email to either call or set up a time to speak with this guy, Sean. I decided to call him, I put in his extension & this woman picks up instead. I ask for Sean & she says she can help me. Okay, not sure if Sean already had some idea of my issue but I told her my problem. I mentioned if I wanted to replace with the same model it would cost me $679 bc it is also a convection oven. So at this point I decide to replace with another GE model microwave only. I told her that $191 was just way to low. Then I complained that I don't shop at Lowe's & I have an Appliance store that I have dealt with for over 40yrs. She puts me on hold & comes back now saying "We can give you $300 on a Lowe's gift card OR take the $191 in a check. Do you people get a kick-back for only using Lowe's? Now what person is going to pick the lesser amount? I've been around for a long time & now I'm like okay I'll take the card! She says it will be sent by email in thirty days. I'm glad I didn't have a broken washing machine bc WHY does it take 30 days to help out the customer. What if they actually needed to depend on your company for help before the 30 days? (Yea, I found the 30 day thing in the tiny writing). So I was finished, I never got this person's name, I have no email stating the new agreement & all it says in my account is I'll get the ecard in 30 days? I would like to be able to verify this info but I really have nothing to go on. Too bad I'm paid in full for three years, bc I really don't feel CHW is interested in helping anybody. I'm giving one star bc I am getting something, albeit a Lowe's gift card.

Did not cover repla c ing microwave door latch. They claimed it was nit due to normal wear and tear. This item was in house when I bought it 2 1/2 years ago. I have no way of knowing when it was installed but my use was normal.

Well explained the options and benefits of the coverages. The charges associated with these options. Also friendly representative which his details were clear and good.

Choice approved a new refrigerator which was great but failed to pay enough for a comparable one. First offer was $400 short and second was still $200 short which I took. Said they only pay based on capacity and "similar" features. I don't believe no ice maker and external water is similar to having them both in the model that broke. They didn't want to listen to the fact that I have one to choose from for the size space I have to get the external ice and water. You also only get Lowe's E-gift cards which you might wait 30 days for. If the refrigerator goes off sale, I will be out $700.

Showed up on time. Polite. Professional. Diagnosed the problem efficiently. Communicated what they would be doing next clearly. Provided an anticipated timeline.

I'm not very familiar. This is the first time I filed a claim & wasn't really sure what to expect. The technician was very helpful & nice. I didn't know that we had to have our heating & a/c preventative maintenance serviced on our own. I thought Choice Warranty offered that. I learned something new!

The technician reached out and told me what the process was. You have been sending emails to me with false information. The parts are on order and the tech will call me to schedule an appt. You are intervening where you’re not needed

Prompt response. Technician responded promptly and carried out necessary repairs. Best thing I like about CHW is that there are no hidden charges.

We reported loud noises from our heater. Repairman came out, said it needed a part. A week later we were stood up for appt with NO phone call to cancel or reschedule. We found out they were a no-show because the part did not come in. The next week a different repairman came out with the part, and it was not the right part. He came back the next day with "the right part". He changed it out and the noise was just the same. He said he would have to inspect the heater further since that did not correct the loud noises, and that would require approval from Choice. The repair company emailed us afterwards that Choice had denied the claim. So after 1 month, nothing has changed, except for Choice collecting monthly money for a contract that says if they can't fix it they will replace it. They only get 1 star because I had to enter one to write the review. Is Choice legit? Is the repair person on the level? After telling us Choice denied the claim, they emailed they could fix our heater for out-of-pocket money. I emailed "how much" and received a phone message to call this person directly, and was given a direct cell phone number, not the company number that Choice provided us. At the first visit, the repairman advised we NOT use the heater, unless we absolutely had to! And it is colder and colder. Is this Choice warranty company just a SCAMMER? NOTHING amazing about our experience with Choice and their contractor.

There are too many areas that were “sold”, as being covered by the warranty, which it turns out are not. They need to do a better job of explaining this all upfront, instead of the customer finding out when the repair is needed.

I filled out the form early morning and they had setup the appointment for 11:00! Very happy with how it went & who was recommended Advance was amazing! Thank you! Tracy

I have not heard back from anyone about the claim or if I am paying for the service or being reimbursed for anything. I'm still having issues with the boiler and they are coming out to look st it again.

Choice Warranty has always been very easy to deal with and their claims process effortless. We have been enjoying there service for the last 3 years and plan to continue.

In August of 2023 I filed a claim. I made several calls and finally in December 2023 a guy come out and looked at our dishwasher which had not worked since August. Two parts had died and they were no longer available, but yet we received another email with a repair date of January 27, 2024. A month away. After more calls and arguments yes you had one employee who was horrible, rude, told us he could give us $50 to cancel our plan which had 2 years left on it, finally hung up on us. We called back and the 2nd person after this person was pleasant and got us a couple hundred dollars for a new dishwasher. This will help pay for the installation. The cheapest Maytag dishwasher on sale right now is over $500. This warranty has been worthless. We are telling our friends to not get a Choice Home Warranty. Rude people! Cheap pay for products that can’t be repaired!!!

There are pluses and minuses. Pluses: having home warranty gives you some piece of mind. Minuses: it does not cover many many things which break in the house.

Choice Warranty looked for 10 days for a company to fix my GEO Thermal Heater; they could not find a company to repair it in 10 days. I was, and still am discussed with them. I called them every couple of days during this entire process explaining that I live in Nebraska and it is cold in the winter time. I NEED MY GEO THERMAL HEATER REPAIRED. I stated that I could find a company to repair my unit. They reluctantly allowed me to find a company to repair my unit. I found a company and they repaired it; it took me 24 hours to get it repaired. This was part of a Reimbursement process that Choice Home Warranty uses when they cannot find a vendor to fix a covered unit. I paid for the company to repair my GEO Thermal Heater and Choice Home Warranty would them reimburse me for covered expenses, within the next 30 days, less the service fee. They sent me a reimbursement check in about 3 weeks which was $43.36 short of a complete reimbursement, less the service fee. I hire a service company like Choice Home Warranty to make repairs on items in my home, to make my life easy, and to get things repaired quickly and correctly. This was probably one of the WORST PROCESS THAT i HAVE EVER EXPERIENCED WITH HOME REPAIRS. I am truly disappointed with Choice Home Warranty and I am concerned that I have contracted with the wrong company to provide home warranty services in my area and on my home.

Still waiting to have my plumbing problem resolved.. i do not want to find my own because its one of the main reasons i picked you guys.. so that i dont have to do the worrying about who to use and will it be covered.. i like that you guys call the techs and repairmen.. hopefully it will be taken care of soon.. Barbara Metcalf

I liked that they covered some of my washers replacement cost, I don't like that it takes up to 39 days to get a lowes gift card electronically. Lowe's sale on washing machines ends today. So meh.

The service guys were so polite, helpful, professional and very knowledgeable of their job. They worked as expediently as possible. The service was top notch!

We filed one claim in 11/23. It took too long for Choice Home Warranty to send a technician. The technician was great but after 3 days Choice Home Warranty still hasn't approved the appliance replacement.

If you live in an old home, this is definitely worth. They cover everything I'm concerned most in my house and my experience with claims have been very smooth.

Claim for built in microwave, the cost of a replacement trim kit was not even considered because it is a countertop microwave that was mounted into my cabinets. To replace my microwave it’s going to be about $430 max I was offered was 249, leaving me to Pay close to $200, also if the $65 for the service fee is also considered, they really only paid $184 for a replacement.

Choice is getting better with the technicians they offer, however, the increase in service call fee is a bit much, since you also increased the monthly rate. I am seriously considering whether to keep the warranty for 2024.

Would do zero stars but couldn't. Dryer on/off switch broke. They sent a tech out. $85 and he said it is not repairable. It is a 7.3 cu ft front load dryer. Choice came back and said they would give me $335 to buy a new dryer.....with a gift card to Lowes. Can't get a dryer for $335- let alone when I can only shop at one place. I appealed. Assigned a case manager who I was told would be my point of contact and would give me immediate assistance. I got an email with case manager name to set up a call for appeal. Call was with someone else. I explained the situation and they upped the offer for a gift card to $458 for Lowes. Still not enough to buy a comparable dryer (which is what they said they would replace) The guy I spoke to said that they only give what they would be able to buy it for at cost- like a home builder. I said, ok, then you buy it. He said- they can't do that. I said, well I need to talk to my husband first. We ended up buying a new dryer elsewhere where I could get it cheaper and a 30 month no interest deal. I sent the stuff to CHW asking to be reimbursed in a check instead of the card since I sent proof, I already bought it- 3 emails to my "case manager" who was to be my immediate contact. I heard nothing. So, I called his number- he never answered, and I got a female. I said I was calling my case manager. She said, oh, he must be busy, what can I do. I said again, I just would like reimbursed as I had to go buy a dryer- mind you this is also the week before Christmas since it took them a week from time of first claim, to get a tech out and give me the first offer- I needed a dryer as I had family coming. She proceeds to tell me they will only reimburse the first offer of $335. I expressed my great displeasure with that. If they were willing to give me $458 in a gift card, just reimburse me. She said no. So, I begrudgingly said, fine, then I'll take the gift card. She said, ok, it will take 10-15 business days to arrive. WTF? This is such a joke! Don't do it- RUN!

They would rather pay more money to replace an item than to fix it. The only reason I can think of is because they do not expect you to be a return customer and they will not have to fix an appliance more than once since the new item will be under manufacturer warranty.

I finally got my furnace fixed. CHW cost me an extra day due to not being able to find an "in network" technician, I was then authorized to find my own tech but needed to provide pictures of bad parts to receive pre-authorization which was not practical! The tech diagnosed the problem being a burned out heat exchanger and needed the burner replaced. I could either replace the furnace or replace the parts. Since the heat exchanger of my 18 year old furnace was still in warrantee, I chose the cheaper option of replacing parts if available. Parts came in and were replaced -- my furnace is now working properly. Since the tech (and me) did not want to tear the furnace apart before receiving the replacement parts I was unable to take pictures of damaged parts therefore unable to get proper pre-authorization. Because of not getting proper pre-authorization CHW not only cost my family an extra day without heat, they won't help with the finances!

I am very disappointed in your customer service. On December 3, 2023 I filed a claim because my heater was not working. It took Choice Home Warranty five days to get a technician out to my house. The technician said the unit could not be fixed safely or properly and submitted information to Choice to replace the unit. Five days later, Choice Home Warranty advised the authorization to replace the unit was approved; however, the first technician was unable to complete the job. Therefore, Choice Home Warranty started the process over and sent out a second technician, from a different company, to attempt to fix the unit. Three days later, the second technician came out to diagnose the heater unit. The second technician agreed the unit needed to be replaced. Two days later, I received another email from Choice Home Warranty approving a new unit. I contacted Choice almost every day between the initial claim up to this point with the intent of making sure this replacement would be completed BEFORE Christmas, as I was having out of town guests at my house and it is winter time. I then received an email from Choice advising the second technician would be coming out three days from then to replace the unit (on December 20). Today (December 19), one day prior to the scheduled appointment, I contacted the second technician to double-check everything for tomorrow. The second technician advised he did not have the crane scheduled (since my unit is on the roof of my house), he did not have the new heater unit, nor other parts and would not be able to complete the job until the week after Christmas. I contacted Choice and advised I was not happy about this issue taking over two weeks to solve and now having to wait over another week. Choice customer service attempted to blame the technicians for the delay and said it was up to the technicians to schedule and complete jobs. Although this is understood, my issue is with why Choice started over with a second opinion when they had already approved replacing my current heater with a new unit. Why did Choice need a second opinion since you already approved replacing the unit? The customer service agents stated one technician could not go off what another technician said. Although my thought is it does not matter what the first technician said, since all you had to tell the second technician was to replace the unit, not diagnose it, which would have saved a week’s worth of time. I then spoke with a customer service supervisor (Brie?) who washed her hands of the situation and said it was the technician’s fault and Choice Home Warranty reserves the right to get a second opinion and blatantly admitted she did not care I had gone over two weeks without heat and would now be going over another week without heat. Choice Home Warranty seems they do not trust their own contracted workers and is only trying to make/save money and not actually help their customers. Although your customer service agents “document” everything that is being said when called, it seems as though no one above them (or in the authorization department) actually reads what is documented. Now I am left without heat for Christmas with guests in my home when this could have been fixed this week. Although your contract states you reserve the right to a second opinion, does not mean you need to waste time getting one. Now I am screwed because of it. I should also point out, the technician who ruined my AC/heater unit in May 2023, was sent to me by Choice Home Warranty.

He was courteous, on time, quickly determined problem but did not check with you while at my home for approval to repair. Also said he would send text message when he had your response and as of this date no word.