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Choice Home Warranty Reviews

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9.4

Overall Score

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Jnr Temz Los Angeles, CA

Choice home warranty are the best and their prices are one of the best in the company. It worth me recommending them to other people and I love their jobs.

1 year ago

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Christa K

I see someone wrote an almost word for word review of my experience. Choice has their own anonymous group of “technicians” that sit behind desks and review the pictures and write ups the field technicians send. They have the power to override the field technicians notes and recommendations without even stepping into your home. Completely ridiculous. As soon as my latest claim is closed, I’m switching companies. Taurean R is a case manager at choice and avoid working with him at all costs. He never followed up in a timely manner behind my months long unresolved claim. And he lacked zero empathy when we told him our frustrations regarding this experience. Choice can go to hell.

1 year ago

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Ed Dowling

I am still waiting for my water heater to be replaced did not like the suggestion to find my own Plummer and have to pay more than my 65.00 I can find a Plummer but you told me if I take the authorization I would have to pay if he charged more then you would.

1 year ago

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Bruce Waggoner Georgetown, TX

I do like that I can submit my own requests for service. One thing that I wish Choice would do is check their contractors more closely. If they have too many bad reviews, then there may be a reason for that.

1 year ago

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Lizz Looker

I have had a home warranty for about 8 months and for the first time put in a claim. Choice warranty sent out a plumber who said my repair was due to normal wear and tear. Choice warranty disagreed and sent out a second plumber who again said that the repair was needed for something due to normal wear and tear. Then I received word from the plumber (not the warranty company) that the claim was being denied. I immediately called Choice and they said I must only speak to my case manager and that I would be called the next day between 1 and 1:30. I did not receive a call during that time! I waited until 5pm and called the case management line. I was told by the case manager that denial was because the repair was not due to normal wear and tear. I discussed with her what the 2 plumbers they sent out said and was informed that she would have someone from the escalation team call me. Of course I did not receive a call back. I waited three days and called back today. the case manager I spoke to told me that they don't have an escalation team and that there are no other managers I could talk to, they were at the top of the escalation tier. So not only did they not repair the plumbing. They lied! I will never do business with them again.

1 year ago

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Linda Watson Garland, TX

Responsiveness to request is good but there is no way to see what information was sent to repair company and there is no way to see what the repair company sent to Choice as a diagnosis. Without this information, disputing a claim and talking with Choice require more time than necessary for all involved.

1 year ago

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Andrew Hiser Kent, OH

I dislike that you guys have so many loopholes within your policy to deny coverage on many of the items in somebody's home. What is the point of having a home warranty if you're going to use a loophole to get out of replacing or fixing items? I paid you guys almost $600 for a year's worth of coverage and a little more than $500 the year prior. So I paid you guys $1,100. I put in three claims and two were denied because of pre-existing issues that you guys put in the fine print of your policy. Miraculously you guys did cover the furnace that I put a claim in for. However I still had to pay $840 out of my own pocket to help cover the cost to install it. As well as a $75 service charge. So I had paid you guys a grand total of almost $2,000 which I could have used to just buy a new furnace or cover a very good portion of one. I don't feel like I saved any money going with you. What's even more comical is that the new furnace you guys put in broke after 60 days because of parts that were malfunctioning. You said you would not cover anything on the new furnace because it's all covered under the manufacturer's warranty. That's all fine and good however I had to pay for all the labor to have the parts repaired because the company that you hired to install it said you were in charge of covering labor cost and you said you wouldn't cover labor cost because the part was under a manufacturer warranty. I called the manufacturer and they told me that the company who installed it offers the labor warranty and not the manufacturer. So if a system breaks that you guys put in I'm still responsible for covering the cost to fix it. So... I ask again what good is having a home warranty with you guys if you're not going to cover the cost to fix items in my home? I view you guys as being as crooked as most politicians. I feel sorry for anybody who has to do warranty claims with you in the future. I will not be renewing my service with you.

1 year ago

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Donnie Prentice

My issue was not an item covered in my coverage, which I wasn’t aware, and it was pushed through even though my description plainly indicated that it was a break from the freeze. I ended up paying a service fee where the claim should have been denied. My fault for not paying closer attention to my coverage details but bad customer service on Choice for not canceling the claim before it got to that point.

1 year ago

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IRENE MARCHIONE South Salem, NY

I signed up last May 2023 & my GE Profile Convection-Microwave oven stopped working (no more heat) right after New Years. So this was my first time using CHS & it is such a racket. The tech who came to declare it dead was very nice. He said he would notify the company I need to replace. I got an email stating I'm getting $191 in a Lowe's e gift card. Well no one EVER mentioned Lowe's or a gift card & I read through my contract & didn't see any explanation regarding this info. I put in to speak with a Case Manager. I received a very nice email to either call or set up a time to speak with this guy, Sean. I decided to call him, I put in his extension & this woman picks up instead. I ask for Sean & she says she can help me. Okay, not sure if Sean already had some idea of my issue but I told her my problem. I mentioned if I wanted to replace with the same model it would cost me $679 bc it is also a convection oven. So at this point I decide to replace with another GE model microwave only. I told her that $191 was just way to low. Then I complained that I don't shop at Lowe's & I have an Appliance store that I have dealt with for over 40yrs. She puts me on hold & comes back now saying "We can give you $300 on a Lowe's gift card OR take the $191 in a check. Do you people get a kick-back for only using Lowe's? Now what person is going to pick the lesser amount? I've been around for a long time & now I'm like okay I'll take the card! She says it will be sent by email in thirty days. I'm glad I didn't have a broken washing machine bc WHY does it take 30 days to help out the customer. What if they actually needed to depend on your company for help before the 30 days? (Yea, I found the 30 day thing in the tiny writing). So I was finished, I never got this person's name, I have no email stating the new agreement & all it says in my account is I'll get the ecard in 30 days? I would like to be able to verify this info but I really have nothing to go on. Too bad I'm paid in full for three years, bc I really don't feel CHW is interested in helping anybody. I'm giving one star bc I am getting something, albeit a Lowe's gift card.

1 year ago

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Jackie Dieterich Keller, TX

Did not cover repla c ing microwave door latch. They claimed it was nit due to normal wear and tear. This item was in house when I bought it 2 1/2 years ago. I have no way of knowing when it was installed but my use was normal.

1 year ago

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Erkan Borazanci Austin, TX

Well explained the options and benefits of the coverages. The charges associated with these options. Also friendly representative which his details were clear and good.

1 year ago

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Chad L New Cumberland, PA

Choice approved a new refrigerator which was great but failed to pay enough for a comparable one. First offer was $400 short and second was still $200 short which I took. Said they only pay based on capacity and "similar" features. I don't believe no ice maker and external water is similar to having them both in the model that broke. They didn't want to listen to the fact that I have one to choose from for the size space I have to get the external ice and water. You also only get Lowe's E-gift cards which you might wait 30 days for. If the refrigerator goes off sale, I will be out $700.

1 year ago

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Mark Kirchhoff Omaha, NE

Showed up on time. Polite. Professional. Diagnosed the problem efficiently. Communicated what they would be doing next clearly. Provided an anticipated timeline.

1 year ago

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Melanie L Becker Carrollton, TX

I'm not very familiar. This is the first time I filed a claim & wasn't really sure what to expect. The technician was very helpful & nice. I didn't know that we had to have our heating & a/c preventative maintenance serviced on our own. I thought Choice Warranty offered that. I learned something new!

1 year ago

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ellen stevens Columbia, SC

The technician reached out and told me what the process was. You have been sending emails to me with false information. The parts are on order and the tech will call me to schedule an appt. You are intervening where you’re not needed

1 year ago

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Aleem Khan

Prompt response. Technician responded promptly and carried out necessary repairs. Best thing I like about CHW is that there are no hidden charges.

1 year ago

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frances conroy-mack Clarksville, TN

I have had great service from Choice HomeWarranty. I have had reason to call on 4 occasions in the past 2 months and I receive the same great service each time.

1 year ago

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Pamela Williams Shreveport, LA

I appreciate the time the representative took to insure that being a choice customer will be better than before and I am looking forward to seeing what they have done

1 year ago

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Charles Mission Viejo, CA

We reported loud noises from our heater. Repairman came out, said it needed a part. A week later we were stood up for appt with NO phone call to cancel or reschedule. We found out they were a no-show because the part did not come in. The next week a different repairman came out with the part, and it was not the right part. He came back the next day with "the right part". He changed it out and the noise was just the same. He said he would have to inspect the heater further since that did not correct the loud noises, and that would require approval from Choice. The repair company emailed us afterwards that Choice had denied the claim. So after 1 month, nothing has changed, except for Choice collecting monthly money for a contract that says if they can't fix it they will replace it. They only get 1 star because I had to enter one to write the review. Is Choice legit? Is the repair person on the level? After telling us Choice denied the claim, they emailed they could fix our heater for out-of-pocket money. I emailed "how much" and received a phone message to call this person directly, and was given a direct cell phone number, not the company number that Choice provided us. At the first visit, the repairman advised we NOT use the heater, unless we absolutely had to! And it is colder and colder. Is this Choice warranty company just a SCAMMER? NOTHING amazing about our experience with Choice and their contractor.

1 year ago

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Liz L. Palm Coast, FL

There are too many areas that were “sold”, as being covered by the warranty, which it turns out are not. They need to do a better job of explaining this all upfront, instead of the customer finding out when the repair is needed.

1 year ago

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Beth Crum Ashburn, VA

My problem was a plumber not an electrician but when the electrician determined my issue , he sent a message to Choice to send a plumber asap Thanks

1 year ago

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James

Daniel was very professional- friendly and patient, answering all questions. Called originally to inquire only and ended up subscribing. What a salesman!! Thank you James

1 year ago

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Tracy Tertzagian Charlotte, NC

I filled out the form early morning and they had setup the appointment for 11:00! Very happy with how it went & who was recommended Advance was amazing! Thank you! Tracy

1 year ago

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Terry Wentworth De Pere, WI

I have not heard back from anyone about the claim or if I am paying for the service or being reimbursed for anything. I'm still having issues with the boiler and they are coming out to look st it again.

1 year ago

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Jeffrey Scott Meyer Pickerington, OH

I had a problem with my water heater. Choice Home Warranty said the repair man stated it had to do with the vent so they denied the claim. After discussing this with Choice Home Warranty and the repair man, the repair man did NOT say it was a problem with the vent but the leak was coming out of/from the water line. He updated his submission with Choice Home Warranty, but they never got back to me on the new diagnosis that was submitted so I had to pay for the repairs myself. The leak was getting worse and I did not have the time to wait for Choice Home Warranty to get back with me. I did not purchase a Home Warranty to have my claims denied and pay for repairs myself. This was a terrible experience.

1 year ago

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Sarina Stevens Milford, UT

Choice Warranty has always been very easy to deal with and their claims process effortless. We have been enjoying there service for the last 3 years and plan to continue.

1 year ago

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Ann Hopkins Steele, MO

In August of 2023 I filed a claim. I made several calls and finally in December 2023 a guy come out and looked at our dishwasher which had not worked since August. Two parts had died and they were no longer available, but yet we received another email with a repair date of January 27, 2024. A month away. After more calls and arguments yes you had one employee who was horrible, rude, told us he could give us $50 to cancel our plan which had 2 years left on it, finally hung up on us. We called back and the 2nd person after this person was pleasant and got us a couple hundred dollars for a new dishwasher. This will help pay for the installation. The cheapest Maytag dishwasher on sale right now is over $500. This warranty has been worthless. We are telling our friends to not get a Choice Home Warranty. Rude people! Cheap pay for products that can’t be repaired!!!

1 year ago

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Ivan Geraskin

There are pluses and minuses. Pluses: having home warranty gives you some piece of mind. Minuses: it does not cover many many things which break in the house.

1 year ago

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Joe Omaha, NE

Choice Warranty looked for 10 days for a company to fix my GEO Thermal Heater; they could not find a company to repair it in 10 days. I was, and still am discussed with them. I called them every couple of days during this entire process explaining that I live in Nebraska and it is cold in the winter time. I NEED MY GEO THERMAL HEATER REPAIRED. I stated that I could find a company to repair my unit. They reluctantly allowed me to find a company to repair my unit. I found a company and they repaired it; it took me 24 hours to get it repaired. This was part of a Reimbursement process that Choice Home Warranty uses when they cannot find a vendor to fix a covered unit. I paid for the company to repair my GEO Thermal Heater and Choice Home Warranty would them reimburse me for covered expenses, within the next 30 days, less the service fee. They sent me a reimbursement check in about 3 weeks which was $43.36 short of a complete reimbursement, less the service fee. I hire a service company like Choice Home Warranty to make repairs on items in my home, to make my life easy, and to get things repaired quickly and correctly. This was probably one of the WORST PROCESS THAT i HAVE EVER EXPERIENCED WITH HOME REPAIRS. I am truly disappointed with Choice Home Warranty and I am concerned that I have contracted with the wrong company to provide home warranty services in my area and on my home.

1 year ago

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Barbian Metcalf Fraser, CO

Still waiting to have my plumbing problem resolved.. i do not want to find my own because its one of the main reasons i picked you guys.. so that i dont have to do the worrying about who to use and will it be covered.. i like that you guys call the techs and repairmen.. hopefully it will be taken care of soon.. Barbara Metcalf

1 year ago

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Gaston Tavares, FL

Rapid attention to your claim, very courteous and polite service and technicians with knowledge and avid to answer your questions and doubts. Choice Home Warranty well done.

1 year ago

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Matt Butt

I liked that they covered some of my washers replacement cost, I don't like that it takes up to 39 days to get a lowes gift card electronically. Lowe's sale on washing machines ends today. So meh.

1 year ago

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Carnell Jones Jackson, MS

The service guys were so polite, helpful, professional and very knowledgeable of their job. They worked as expediently as possible. The service was top notch!

1 year ago

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Ajit Shenoy Portland, OR

I was totally surprised at the quick turn around in getting my garbage disposal issue resolved. I am super happy and look forward for the continued service from CHW.

1 year ago

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Margo Sabec Kaycee, WY

We filed one claim in 11/23. It took too long for Choice Home Warranty to send a technician. The technician was great but after 3 days Choice Home Warranty still hasn't approved the appliance replacement.

1 year ago

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Sushil Singh

If you live in an old home, this is definitely worth. They cover everything I'm concerned most in my house and my experience with claims have been very smooth.

1 year ago

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Keith Osburn

Claim for built in microwave, the cost of a replacement trim kit was not even considered because it is a countertop microwave that was mounted into my cabinets. To replace my microwave it’s going to be about $430 max I was offered was 249, leaving me to Pay close to $200, also if the $65 for the service fee is also considered, they really only paid $184 for a replacement.

1 year ago

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Lisa Micheels Winston-Salem, NC

Choice is getting better with the technicians they offer, however, the increase in service call fee is a bit much, since you also increased the monthly rate. I am seriously considering whether to keep the warranty for 2024.

1 year ago

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Theresa Braeuer Irving, TX

Would do zero stars but couldn't. Dryer on/off switch broke. They sent a tech out. $85 and he said it is not repairable. It is a 7.3 cu ft front load dryer. Choice came back and said they would give me $335 to buy a new dryer.....with a gift card to Lowes. Can't get a dryer for $335- let alone when I can only shop at one place. I appealed. Assigned a case manager who I was told would be my point of contact and would give me immediate assistance. I got an email with case manager name to set up a call for appeal. Call was with someone else. I explained the situation and they upped the offer for a gift card to $458 for Lowes. Still not enough to buy a comparable dryer (which is what they said they would replace) The guy I spoke to said that they only give what they would be able to buy it for at cost- like a home builder. I said, ok, then you buy it. He said- they can't do that. I said, well I need to talk to my husband first. We ended up buying a new dryer elsewhere where I could get it cheaper and a 30 month no interest deal. I sent the stuff to CHW asking to be reimbursed in a check instead of the card since I sent proof, I already bought it- 3 emails to my "case manager" who was to be my immediate contact. I heard nothing. So, I called his number- he never answered, and I got a female. I said I was calling my case manager. She said, oh, he must be busy, what can I do. I said again, I just would like reimbursed as I had to go buy a dryer- mind you this is also the week before Christmas since it took them a week from time of first claim, to get a tech out and give me the first offer- I needed a dryer as I had family coming. She proceeds to tell me they will only reimburse the first offer of $335. I expressed my great displeasure with that. If they were willing to give me $458 in a gift card, just reimburse me. She said no. So, I begrudgingly said, fine, then I'll take the gift card. She said, ok, it will take 10-15 business days to arrive. WTF? This is such a joke! Don't do it- RUN!

1 year ago

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Paul McCaskell New Orleans, LA

They would rather pay more money to replace an item than to fix it. The only reason I can think of is because they do not expect you to be a return customer and they will not have to fix an appliance more than once since the new item will be under manufacturer warranty.

1 year ago

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John Brady Phoenix, AZ

Called first, that they could come 3 hours earlier than expected. worked out for me. They came, were professional, they did a quick and great job, no mess, no fuss.

1 year ago

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Kathy Collins Jacksonville, FL

What I liked about Choice Home Warranty is great customer service and the agent offered me a Wonderful first time customer discount. Thanks Choice Home Warranty.

1 year ago

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Hmad

This company will tell you anything to get you signed up but what they don’t tell you is there isn’t too many service providers in the area will to to do the job for as little money as they are willing to pay. They don’t tell you that the replacement option when your appliance can’t be fix is they find the cheapest brand out there and then give you a e-card to Lowe’s for only 1/4 of what their cheapest appliance is. Doesn’t matter if yours is/was high end because they don’t care the cheapest is what they are will to pay for.

1 year ago Edited January 3, 2024

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Larry Sisco Spring Hill, KS

I finally got my furnace fixed. CHW cost me an extra day due to not being able to find an "in network" technician, I was then authorized to find my own tech but needed to provide pictures of bad parts to receive pre-authorization which was not practical! The tech diagnosed the problem being a burned out heat exchanger and needed the burner replaced. I could either replace the furnace or replace the parts. Since the heat exchanger of my 18 year old furnace was still in warrantee, I chose the cheaper option of replacing parts if available. Parts came in and were replaced -- my furnace is now working properly. Since the tech (and me) did not want to tear the furnace apart before receiving the replacement parts I was unable to take pictures of damaged parts therefore unable to get proper pre-authorization. Because of not getting proper pre-authorization CHW not only cost my family an extra day without heat, they won't help with the finances!

1 year ago

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Nag Reddy Bloomington, IL

worst, worst, worst , worst. Here are my experience HVAC issue - I opened claim , they didn't get technical for a month an dI cannot live without heating in this brutal cold, I fixed myself and they rejected. How many months do I needed to wait for the technician? DISH WASHER issue - 1st technician came and he fixed something, didn't work and asked to resend the technican and they took 2months, now he suggested to replace the dishwasher, but the choice home warranty simply declined and no call or email from them. I am stuck here. What I needed to do here? do I needed to wait for months or year or can I buy myself as I cannot live without dishwasher for months? Wither I have to show proofs sue them and all, this is very very tough for the consumers.

1 year ago

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Mark Scottsdale, AZ

I am very disappointed in your customer service. On December 3, 2023 I filed a claim because my heater was not working. It took Choice Home Warranty five days to get a technician out to my house. The technician said the unit could not be fixed safely or properly and submitted information to Choice to replace the unit. Five days later, Choice Home Warranty advised the authorization to replace the unit was approved; however, the first technician was unable to complete the job. Therefore, Choice Home Warranty started the process over and sent out a second technician, from a different company, to attempt to fix the unit. Three days later, the second technician came out to diagnose the heater unit. The second technician agreed the unit needed to be replaced. Two days later, I received another email from Choice Home Warranty approving a new unit. I contacted Choice almost every day between the initial claim up to this point with the intent of making sure this replacement would be completed BEFORE Christmas, as I was having out of town guests at my house and it is winter time. I then received an email from Choice advising the second technician would be coming out three days from then to replace the unit (on December 20). Today (December 19), one day prior to the scheduled appointment, I contacted the second technician to double-check everything for tomorrow. The second technician advised he did not have the crane scheduled (since my unit is on the roof of my house), he did not have the new heater unit, nor other parts and would not be able to complete the job until the week after Christmas. I contacted Choice and advised I was not happy about this issue taking over two weeks to solve and now having to wait over another week. Choice customer service attempted to blame the technicians for the delay and said it was up to the technicians to schedule and complete jobs. Although this is understood, my issue is with why Choice started over with a second opinion when they had already approved replacing my current heater with a new unit. Why did Choice need a second opinion since you already approved replacing the unit? The customer service agents stated one technician could not go off what another technician said. Although my thought is it does not matter what the first technician said, since all you had to tell the second technician was to replace the unit, not diagnose it, which would have saved a week’s worth of time. I then spoke with a customer service supervisor (Brie?) who washed her hands of the situation and said it was the technician’s fault and Choice Home Warranty reserves the right to get a second opinion and blatantly admitted she did not care I had gone over two weeks without heat and would now be going over another week without heat. Choice Home Warranty seems they do not trust their own contracted workers and is only trying to make/save money and not actually help their customers. Although your customer service agents “document” everything that is being said when called, it seems as though no one above them (or in the authorization department) actually reads what is documented. Now I am left without heat for Christmas with guests in my home when this could have been fixed this week. Although your contract states you reserve the right to a second opinion, does not mean you need to waste time getting one. Now I am screwed because of it. I should also point out, the technician who ruined my AC/heater unit in May 2023, was sent to me by Choice Home Warranty.

1 year ago

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Allan Callow Houston, TX

He was courteous, on time, quickly determined problem but did not check with you while at my home for approval to repair. Also said he would send text message when he had your response and as of this date no word.

2 years ago

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Rocky Chicago, IL

I just purchased this warranty from the sales rep Ralph B. He was super helpful saving me money on both of my homes with a Vet/Senior rate that I knew nothing about.

2 years ago

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ernest Bell

Jessie from Choice Home Warranty was very informative and patient with me. He made the decision to chose this company the right way to as a home warramty provider.

2 years ago

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Tam Guynn Indianapolis, IN

Service is fairly prompt, connections to vendors is easy & accurate, the rates are lower than any others I’ve seen providing the same work, and I get mostly good customer service.

2 years ago

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