Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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Ramona Harris Mineola, TX

They get some one out fast but it's an $85.00 service call fee the first time they come for a problem then they fix it or it's replaced. My dryer quit working and it was to old to get parts for it so they replaced it with a new one. They gave me $400.00 to replace it. I recommend them because they have always treated me right.

2 years ago Edited January 10, 2024

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Sirdriz77 Fairfield, CT

I obtained a quote from Choice Home Warranty when my previous plan was set to expire but it was more expensive than renewing my existing coverage. The basic plan didn’t include the washer/dryer and that was important to me so I decided to stick with my original company.

2 years ago

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K Dawson Decatur, GA

Efficient! Online access was great and worked smoothly. Repair service personnel did a great job. Claim went in on a Saturday afternoon and someone was at my home on Monday. Thanks!

3 years ago

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Amrit Nandrey Brentwood, TN

I bought twice from CHW. Both times they were able to customize the quote for my needs and are very competitive. I have filed claims on both policies and received great service from CHW. Only dislike being that they were not vetting their partners initially and one of them was not skilled at his job. But, CHW made it right by sending another one.

3 years ago Edited January 10, 2024

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Kathy Hawkins Checotah, OK

Being a new customer I don't feel like I have a lot to share. However, I called Danny back twice with questions and he was very helpful. I really appreciate his patience with me.

3 years ago

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Matthew Kirn Fairfax, VA

I just purchased the warranty so can't really talk to the service yet to be provided, but I did appreciate the assistance of your sales representative Mike L. Not too pushy, and very helpful. So far so good!

3 years ago

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Joseph Greer Albuquerque, NM

So far my experience has been mostly negative. We have submitted 3 claims so far, 2 of which were simple leaks, one a shower and the other a toilet. The shower repair too two weeks from date of initial claim to completion. The toilet repair is now in the third week and still has not been completed, not because of difficulty but due to Choice Home Warranty dragging their feet about needing more information from the technician. Diagnosis with pictures were submitted by technician within 2 days of of technician's visit. The toilet problem is not rocket science. The third claim was a refrigerator problem. CHW was not able to get a technician to respond so authorization was given us to find our own, which we did. Job was completed in ten days due to having to order the needed part. However, we have not been provided the procedure to send in the repair invoice so we can be reimbursed. I will reserved final judgement on this process. So far I rate CHW fair to poor.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 16th, 2021

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david quon

Management do not respond nor follow up on my dispute on my very first service call repair on my garage door opener .

4 months ago

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Rudy

The technician was professional and knowledgeable,he fixed the issue fast.

4 months ago

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Ashraf

Good services, keep up the good work, and don't increase the premium.

4 months ago

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Adelle

Excellent company That is all my review take it or leave it

5 months ago

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Frankie Pagay

when they put a repair referral out I got a call the very next day for repairs

5 months ago

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Ivan Myrtle Beach, SC

Too many excuses by very hostile clerk who will not listen to me only to refuse coverage

8 months ago

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Gordon Charlotte, NC

LIked the prompt service with a qualified technician.

8 months ago

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Lyle Phoenix, AZ

Good service, friendly staff, timely resolution of issue.

8 months ago

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George WI

The concept is good but only covers part of actual cost of service, repair or replacement

8 months ago

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Joni

I'm new with Choice, it was very hard for me to understand what they were saying.

9 months ago

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Lawrence

It was -12 outside, and the heater was out, and it took them 5 days to get somebody out here.

9 months ago

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Verified Customer

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Susan

The quick response and the professional work of the tech

9 months ago

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John Morganton, NC

Look for a company who doesn’t mind backing you up. Gave $300 for my stove to find a new one. Stoves are over $800 these days

9 months ago

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Hildi Orozco Smithfield, NC

Great response and value. Offers peace of mind

9 months ago

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Carmine

Prompt and quick to respond to concerns about contractor.

9 months ago

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lydia narro Albuquerque, NM

great service and technicians. get it right the first time

9 months ago Edited February 21, 2024

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Mike Cookeville, TN

Quick response to problem and took care of it

9 months ago

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Carlton Smith Melvindale, MI

I liked the quickness of the entire process

9 months ago Edited March 5, 2024

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Ron Fenstermacher Sunset Beach, NC

The last request was 5 star but 1 year ago the service I requested was denied for a poor decision.

9 months ago

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Verified Customer

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david gaunt Rogers, AR

Fast reasonable service, overall a great experience

9 months ago

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Rose Lewes, DE

They are quick, efficient and very knowledgeable.

9 months ago

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Barbara Austin, TX

9 months ago

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Malcolm

You can always reach people and they take my information very quickly.

9 months ago

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Kathy Powers Lakeland, FL

It's terrible. They showed up 3 times and then fixed the problem. The next company booked an appointment for today and then called to cancel.

9 months ago

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Angela

Choice responds quickly to service requests

9 months ago

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victor french

9 months ago

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Hope Pensacola, FL

The repair people have always done a very professional job.

10 months ago

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Hongmin Ahn Katy, TX

Fast response and reliable technical severvices!

10 months ago

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Janette Fort Lauderdale, FL

Outstanding service! Always a call away

10 months ago

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Otho Columbus, OH

Excellent service with a quick response.

10 months ago

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Mark Anderson

Great customer service. Easy to do business with

10 months ago

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Saul

They are very fast and prompt with service calls

10 months ago

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Aima V Las Vegas, NV

They solve my problem fast I was very satisfied

10 months ago

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Verified Customer

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Ron

They are very quick to email you back or to tell you 'this is what we need' and everything like that, I like that. We hadn't had it that long, but we moved into a new house, and we got a 2-year warranty. As soon as we moved in, our heat was not functioning properly in two of the back bedrooms. And so we called them and they sent somebody out, even though it was several days near Christmas. He came out and said, 'Oh well, I can only look at one appliance.' We have four of them, and even though the guy was really nice, he only did one furnace. So, that was my experience with them so far.

10 months ago Edited January 17, 2024

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Lynn Cherry Hill, NJ

Good service. Too many emails and phone calls from sales.

10 months ago

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Diana

THE SERVICE PEOPLE WERE BOTH EXPERIENCED & PROFESSIONAL

10 months ago

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Marilyn

They were very responsive with the appointment right away.

10 months ago

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Fram Polad

I liked the service provided by Max Appl

10 months ago

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Verified Customer

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Katheryn Orlando, FL

I have not received my reimbursement check and it’s been almost a month. I call and get a different story every time…..

10 months ago

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Verified Customer

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Karmen Tucson, AZ

Quick response and professional services

10 months ago

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Elizabeth E LaRue Jacksonville, NC

Speed of service. Recommend Choice to anyone

10 months ago

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Verified Customer

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Bob The Villages, FL

Covers items on the plan, Some covered items require additional out of pocket costs.

10 months ago

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Verified Customer

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Kathleen Baxter, TN

The service is handled as quickly as possible

10 months ago

Choice Home Warranty Reviews