Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Verified Customer

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dr. steven kuhn Mesa, AZ

referred tow new clients had two toilets fixed plumber saw crack in one once he left new claim paid $45 for new olumber to come twll me it is not covered why not tell me on the phone

8 years ago

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Verified Customer

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Me Plano, TX

Quick to take your money, but then quicker to make excuses that your problem is somehow '''not covered'. Have had some things fixed but in some cases had to fight forever and still not satisfy with the service

8 years ago

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Dominic Brunetti Wayne, IL

They're fine. They send someone out to fix my refrigerator, but there wasn't a repair part to fix it because they said it's not covered. They don't learn their policies correctly. Yeah, don't buy one.

8 years ago

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Verified Customer

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Cathleen Mcshane Delray Beach, FL

It seemed to have good reviews but I found out they were false. I had a clamp sewer line and Choice Home warranty did nothing about it, I had to pay for it out of pocket. Don't use them.

8 years ago

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Verified Customer

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Rhonda Peacock Powder Springs, GA

So far they haven't lived up to anything that they promised on the contract. My air-conditioner unit went out and they lied about what the technician said was wrong wit it. They do not cover anything they said they covered.

8 years ago

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Verified Customer

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Sherry Baggott Rincon, GA

We are not very happy with them. We've had a couple times when we tried to use their service, one for the air-conditioning, I think the microwave too. But they are too restrictive on what's covered and what's not covered.

8 years ago

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Verified Customer

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Roddy Hughes Midland, TX

I had one claim with my refrigerator and they took care of it. Everything went as planned.

8 years ago Edited September 14, 2021

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Verified Customer

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Yong Kim Raleigh, NC

So far I've been satisfied whenever I had a problem with my appliances. They've helped me a lot.

8 years ago

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ToiN Indianapolis, IN

Friendly and quick help. Also great online resources makes filing claims very easy.

8 years ago

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Verified Customer

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Michael Bridgeville, PA

Poor pick of vendors. Vendor told me that CHOICE was a rip off. Had A/C issues, would not repair, said I needed more tests prior to them fixing, which would cost more money...

8 years ago

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Verified Customer

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RDN Marinette, WI

Very responsive to claim we made. Company that performed the work did an excellent job.

8 years ago

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Verified Customer

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Joy Singleton Jacksonville, FL

My experience with them was very good, excellency service and prompt attention to my problems

8 years ago

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Verified Customer

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Holly Columbia, SC

Thorough examination of all areas of the house with easy to understand explanations of each step

8 years ago

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Verified Customer

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Sd Midland, TX

The salesperson sold me the plan as the age of the appliance has no bearing on a claim, but when we filed a claim, they factored in the age as a preexisting issue- complete fraud!

8 years ago

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Verified Customer

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James Batts Springfield, TN

My heat & air unit went out, they claim it was over heating which I was responsible for . Serviceman removed top of condenser to check,said unit was cold. I have to believe some one is lying.

8 years ago

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Verified Customer

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Mark Moro, IL

Virtually, their representatives are nonexistent. The technician diagnosed the problem my heater was having, and Choice Home Warranty denied the claim saying that there was corrosion on the parts. they're a horrible company!

8 years ago

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Ron Jacksonville, FL

My plumbing needed to be fixed, and they sent someone out immediately, so they respond pretty quickly.

8 years ago

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James Fort Washington, MD

First of all, the contractors that they use are not reliable people. They try to make money from you, and I get ripped off from them and from Choice Home Warranty. Their prices are cheap, and their service is not good.

8 years ago

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Verified Customer

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Rafael Villalobos San Antonio, TX'

I have been using Choice Home Warranty for a while and I am very very with their services.

8 years ago

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Ray Mctiernan Roswell, GA

They're just a good company. Their representatives were pretty good, and had somebody come over and fix our oven.

8 years ago

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Kenneth

Not dependable, customer service AI, terrible.

2 months ago

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William

Didn’t like any of the process! Still broken

2 months ago

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Verified Customer

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Diana Bowen

You do not work with your customers - would never recommend

2 months ago

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Saul

I'm impress with the fast input of the service, the quality of the work done by the contractors. Prety much satisfied.

4 months ago

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Rob Sequeira

Great customer service they had technician in my house looking at my HVAC system in couple of days. Easy process and excellent work.

8 months ago

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Ginger Frank

I,ve had this company since 2023When l call with a problem there right on it! Highly recommend!They get the job done! No waiting!

8 months ago

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Jan

Yes , they are a good company. I called when I had a broken heater. Came next day but had to order a part . Two days later & all fixed up !

9 months ago

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Jeanne

The contractors they select are not professional. They constantly reschedule. I’ve been waiting 6 to 8 weeks now for a part for the oven. When I call for a follow up, they just say the part hasn’t come in yet. We’ll get back to you.

9 months ago

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SD

First time with this company and we did not wait long for a response. The only downfall is that the gift card process takes too long . Overall process was painless.

9 months ago

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Maggie

it has been over a month that I'm waiting for a repair I complained to Choice and nothing has being done about. The company gives me excuses all the time and they just don't want to do the job because is not a big job

9 months ago

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Carol Essex

I dislike the fact that they sent someone out to my home that they have in their pocket, which means they know what to say so that your claim is not covered, when I purchased this warranty refrigerators was on the list , they charged 100.00 deductible and said my fridge was not covered, very disappointed, I should’ve listened to others before choosing this company

9 months ago

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Elizabeth Bagwell

Very disappointed! They didn't have anyone who could respond to our septic tank backup for 4 days and when I got someone myself I had to pay $175 instead of just $75 . I had to pay $425 to the service company and I'll have to wait to get the $250 back that they WILL pay toward it as a reimbursement. In cases like this, they should pay the full amount when they can't find someone quickly and it is an emergency situation!

10 months ago

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Tara ladyvirtue

The customer service representative Brandon Ahmed was very personable and friendly; he did well by explaining and selling me a new plan. Thank you!

11 months ago

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Mark Schneiderman

I signed up for this home warranty expecting peace of mind, but it’s been nothing short of frustrating. When something breaks, they do not send qualified technicians promptly—sometimes no one shows up at all. Instead of honoring their coverage, they look for any excuse to deny the claim, whether it’s blaming “pre-existing conditions” or saying the issue isn’t covered. Communication is poor, delays are constant, and the entire process feels designed to avoid paying for repairs. If you value your time and money, steer clear of this company. A warranty should provide support, not stress.

2 weeks ago

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Verified Customer

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Orv

Quality of service not good. Takes way too long for work to be done.

3 months ago

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Steven

It takes a week or 2 to get something repaired.

3 months ago

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Debra

Zero stars exactly. Denied coverage on a broken HVAC system that is 20 yrs old!

3 months ago

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Mitchell

Terrible, dont even bother making a claim they will not fix anything

3 months ago

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Dissatisfied & Irritated Customer

Absolutely ridiculous outcome. Company was willing to pay $1,800 in parts but when a part was back ordered and the supplier said it could be sooner but average time for part is a few months. Choice decided they’d only give me $800 towards a new fridge. Now I don’t understand this at all. It doesn’t make any sense to me. They also told me the check for $800 takes 30 to receive it. It’s already been 3 weeks since it broke!! What’s 4 more?!

5 months ago

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Bethann Zayas

When my garbage disposal broke, they had a plumber out in a day. We needed a new one and they had approved the claim and the plumber was out the next day to replace it.

5 months ago

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Darin

Most of the repair companies that they use are sub-par, some are flat out incompetent. Although I've gotten most covered, it's like pulling teeth. They also replace broken items (if your so lucky to have the claim approved) with the cheapest parts they can get away with. Our first claim was our air conditioner. It was denied, we had to jump through hoops to finally get it covered. Another claim was our under cabinet ice maker. They sent 5 companies out to try and fix it, finally they just paid us for a new one...the problem...they only gave us $400 to buy a new one...the cheapest ones are in the $1500-$1700 range. My final straw was when our heater went out. The company they sent out was completely incompetent. Their diagnosis was a surge caused a blower motor to fail. Surges are not covered. The only problem, I have a whole house surge protector and a surge protector on the unit itself. I had my HVAC company come out to look at the unit. There was no surge, in fact the motor was still spinning, it was the module that controls the motor. When presented with the real diagnosis, they still denied the claim. I would highly recommend another company, although I have heard they are pretty much all the same. If you do plan on going with this company, plan on being with out your system (whatever that may be) for at least a week! With this last claim, I was with out heat for nearly a month before they denied my claim. My first claim was also around a month before I got it fixed. So, if that happens to be your A/C or heat and it's in the middle of summer or winter...

1 year ago

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Julie

What I liked about my ice maker repair, is the guy was diligent trying to find the leakage issue. He pulled the fridge out to look in the back and found a cracked tubing. He replaced using the material the previous guy left. What I didn't like about this repair, it three attempts to finally get the ice maker fixed.

1 year ago

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Paul

Choice Warranty processed my claim, sent out a technician to diagnose the problem, and offered funds towards replacing our refrigerator, all within (10) days.

1 year ago

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Richard

I liked the service man who reviewed my loss. I disliked how slowly the company responded to my urgent need. I'm 86-years-old. My wife is 93-year-old and needs my help. We need to refrigerate medicines. The company treated my claim for a failed refrigerator with disregard. Be aware... damage caused by power surges are not covered in the service contract!

1 year ago

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Me

During our last service call, we were deemed to need a new refrigerator. The refrigerator we had was a nice Kenmore with the icemaker. While they did except the replacement, they only wanted to give us about half of what it cost to buy a new one. And then you have to wait 15 to 30 days to get that. I don’t know about anyone else, but it’s hard to live without a refrigerator. And I thought a home warranty was to help you in these unexpected times. It would be better to save your money in a savings account so that when you need a refrigerator, you can actually buy it and actually replace it. They wanted to give us about enough for a new mini fridge. I will not use them again. And I would never recommend them to anyone.

1 year ago

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Warren

I would have gave this company no stars but it wouldn't allow me. They use the lowest of the low cheapest of the cheap companies, then any chance they find to default on a warranty issue or find you a thought for something they will. This past call out that I have with this terrible company they sent out a crew that couldn't speak English then on top of that they didn't come the day they were supposed to The customer service lady or office lady lied and said they called me left a message and I didn't answer, which was a blatant lie! Then they so-called fix the issue but then it reoccurred choice home warranty company are terrible people with horrible customer service and they pick horrible companies to do work!

1 year ago

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Daffyd Llewellyn

Unlicensed contractors were sent out to our place for claims, to include one person who showed up in a black spray painted van, their family name spray painted in white on the side, with a busted windshield. Our boiler hasn't worked since September and due to state laws requires a licensed plumber. Lot's of unlicensed companies that can't afford to wait for reimbursement have shown up, all say the thing needs to be replaced. Local companies warn AGAINST doing reimbursement with this company saying that if you go that route they have never heard of a client being reimbursed. Apparently they have settled from what I understand online fraud complaints with several states attorney generals and have several more that they are expected to settle. Also we were told that there is no time limit that they are required to act in and that if our pipes burst due to their inaction for going on four months that they have no liability. As a disabled veteran, I would heavily recommend that you avoid this company, and any real estate company that sells there services. Look at the reviews listed, the good ones are almost solely from dealing with their sales staff, not the service side of their company.

1 year ago

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Xcalibur425

Be very cautious. I renewed, I’m regretting it. This company is giving me the run around behind replacing my A/C unit. As I type this, they literally resend me the same email asking me to approve a service their own technician said would not fix my A/C system, they’re giving me and their technician the run around, he asked for paperwork to be sent so that he could fill out t what was needed to replace the system, he is still waiting. It’s going on a month without my A/C. Also, this company denied my water heater claim and I am still waiting to be assigned a claims specialist because I disputed their reasoning. They claimed they serviced a water heater they never serviced, in fact, they denied the claim under the old contract and I had to pay a company to replace that water heater at my own expense. I’m under a new contract, that water heater they claimed they serviced, is not a topic of discussion because it’s not the water heater I filed a claim on a new contract. They are very shady, oh, and you will more than likely have to pay more than your deductible if they fix or replace anything. As a matter of fact, you will get denied on things and have to hire someone to fix it. Always keep your receipts, they will ask for them if you file a claim again on a system they denied fixing before. Heck, I’m still waiting on them to fix my dispenser for my Ice-maker on my refrigerator, that claim is several months old, they sent the tech the wrong part, and I’m still waiting to hear back from that. Be very cautious. No one should be a victim of faulty business practices and a company willingly trying to get you to cancel the contract so they don’t have to complete their contractual obligations. I’m a disabled vet, and paid my contract in full due to limited resources. I am regretting that decision, don’t be fooled by the people saying it’s such great service. Their rep really sold how they had gotten better since my first contract, it looked promising at first, but then, the same old thing. When it comes to replacing things like I mentioned, be prepared. Be careful, seek wisely.

1 year ago

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Ryan

My refrigerator stopped working on 9/6/24. This is the 3rd call in 10 years on this fridge. Technician arrived on 9/10 and on 9/12 told Choice that the parts were not available and to replace the fridge. Since 9/12, I have called daily for updates. On 10/17 a new tech came and on 10/21 Choice authorized a repair and want to charge my family $181 extra. There is no date in sight for part arrival or repair and my family of 4 has been without a fridge since 9/6. Choice has no remorse or care and offered to give me one month free - $35. I have spent $36 per week since 9/6 on ice to provide proper food for the family. So, I am already out $252, and counting. I cannot rate my experience lower than a 1, but I can say that people should think twice before venturing down this path. This company will not care about your family.

1 year ago

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shir

I was told by my brother in law to get this warranty. Everything was good till my central ac went bad in the middle of July when it was 95-105 in the house with a 2 disabled people, diabetic, 87 y/o elderly who can't walk. That's when you realize not helpful at all. They told me to go get my own company because Blum management who took the job kept canceling. Mom had a fever almost passed out from the heat. Top it we lost electricity so didn't have fan either. I begged CW to get me someone sooner but no one helped me. Every person I spoke to was rude nasty attitude. I tried to get my money back & was giving me practically nothing back. I begged for my mom but they were all heartless. I called several times with no response. I was on disability & just went back to work still sick. At least I got to go to work but my disabled mom couldn't go anywhere. I asked what would they have given if they company their authorize get paid. They said $3000 & still did not give me that. Gave me only yesterday 450 out of 12,000. Only Antiwaque was kind & cared but still couldn't give me the $. Stopped talking to my bro in law because of this when I asked him to help me & he didn't. So upsetting what happened. Been very sick from the non-stop calls to CW with getting rude, nasty resolution specialist such as Danielle. You can never get the same person you spoke to do you have to tell over & over again what happened. Customer service usually all men are rude. Never answer with their name. So disgusted with what happened. Hope everyone in this CW that was inconsiderate get karma for with what they put my mom & I through. Extremely shameful, inhumane. 😡 Not one person cared!!!!! I was telling when I first got this warranty to recommend people as I'm a good networking person. Not anymore. I will not recommend this company to anyone. I thought Sears was bad but wow this company is the worst for what they put my elderly handicapped mom & I through. No one would listen.

1 year ago

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