Choice Home Warranty: Read 46,166 User Reviews From Real Homeowners

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Darrell Minix

Fast response set up online tech was knowledgeable and friendly very professional

6 years ago

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David Reuven

Bad Customer service, Horrible service people, lack of professionalism, poor customer service, terrible warranty coverage, pathetic excuses for lack of coverage. I would never use them again never never never

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly

Nov. 22nd, 2019

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Sy

Always try to get out of paying claims! There is a excuse for every claim they do not pay. Had a heat pump replaced and sent me 150.00 for a 5300.00 claim. Stated unit had rust on it?

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Verified Customer

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Donald Fuller

My refrigerator stopped working and they couldn't provide a repair tech for 3 days. No compensation for lost food in refrigerator or freezer.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Nov. 22nd, 2019

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John Newson

False advertisement in regard to refrigerator repair that do not include the ice maker which is part of the refrigerator. That''s not good business.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Gerald

They have done well on our claims. Fair prices and excellent response to our needs.

6 years ago

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Suresh Khattar

Because the Contractor was a Professional and he knew his job and fixed the issue

6 years ago

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Dominick Balistreri

They do not pay enough for replacements. Repairmen take at least a day or more, which is a problem when your heating system breaks down.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We are glad to report that our records show that our Case Manager has provided you with a satisfactory resolution.

Nov. 22nd, 2019

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Sandy Heffner

I am getting emails to sign up and I can not unsubscribe. I am already a member. The service is good.

6 years ago

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Linda

My garage door was not working. I had someone out within 2 days. Everything was great.

6 years ago

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Loretta And Edwin

I've had two service calls and I've been very pleased with the service people they send out.

6 years ago

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Gaurav

My dryer broke down so I booked with choice online. Someone came out the next day and fixed it.

6 years ago

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Nathan Pendleton, IN

I wouldn't recommend it to anyone. I needed some plumbing repairs and they refused to pay. They aren't very willing to pay any claims and seem to do a lot of back and forth arguing.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

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Pamela Humble, TX

Very good service. They sent out good, qualified people the next day that I called them.

6 years ago

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Elvera Tucson, AZ

Service has been very prompt. I had a leak under my sink and the technician replaced my garbage disposal.

6 years ago

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Richard Winter Haven, FL

You can do most everything online. I had a leaky toilet and a gentleman came out and replaced water lines.

6 years ago

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Jose Joaquin Noblesville, IN

I got the help I needed when I called them. I had a blocked drain and they sent someone quickly.

6 years ago

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Jodi Holly Ridge, NC

So far so good. Their vendors are 99% great. I did have one bad experience with one vendor.

6 years ago

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Verified Customer

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Mavis Aguinaga

I recently needed a claim processed. I was denied and had to fight for it. I was eventually accepted

6 years ago

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vicki pettit

Fast service when I call in trouble and usually gets things done within a great time frame.

6 years ago

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Donna

They were fast and efficient when we had to place a service call. They were very helpful.

6 years ago

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Gerald Snodgrass

Prompt service on Service Requests. Good price. Professional service contractors.

6 years ago

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Mike

The best home warranty out there had 3 others not even close to the service I received from choice

6 years ago

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Keith Butler

I call with a concern and 90% of the time it's handled by a professional within a timely manner

6 years ago

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Tom

Fast response. Fast response from contractor. Repairs done professionally. And parts available.

6 years ago

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Stephanielsmith

Prompt service if they can't get a response will keep you updated when one is available

6 years ago

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Kenia Delgado

We've needed help with repairs and they always came through and covered out services

6 years ago

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Linda Nicoson

Called for service mid October and it is now mid November and I'm still waiting to have my washer repaired. Service company doesn't call they email when rescheduling service that day.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 18th, 2019

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Verified Customer

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Norma Halfmann

They replied right away and we're very helpful in trying to get the work done as soon as possible

6 years ago

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Violet

It is a good company whever i call them they reveiw the call and try to resolve the problem for you

6 years ago

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Verified Customer

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Armeca Hayes

Very professional and very personable. Articulated the information very clearly!

6 years ago

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J.M.DeLoach Austin, TX

They deny everything. Read completely before signing up. They have more exclusions than inclusions. The inclusions seldom break down. They make sure the normal problems are excluded. Total rip off.

6 years ago Edited January 10, 2024

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Verified Customer

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William Cape Coral, FL

So far every time I have used them, they respond quickly and I trust them. It is a good deal.

6 years ago

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Mina Charlotte, NC

I'm satisfied with it. The service is what I needed right away. Everything is done quickly.

6 years ago

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Beatriz Scranton, PA

I didn't have to wait long because they're prompt and quick and they fix the problem right away.

6 years ago

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Artimeshia Louisville, KY

You have the best deal. When I call, I get a fast response, excellent customer service.

6 years ago

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Carlton Laplace, LA

It's good. The service has been excellent due to the people. They respond right away.

6 years ago

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Richard Plano, TX

Choice Home Warranty is timely and efficient. I used them to have my home rekeyed.

6 years ago

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Verified Customer

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Bertha Oregon, OH

It is a very nice company to have as your home warranty they do pay for your stuff that gets broke

6 years ago Edited September 14, 2021

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Anonymous Hilliard, OH

They were friendly and on time. My microwave broke and they were on time and fixed it fast.

6 years ago

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Walter Nixa, MO

I was told that if something breaks down or needs to be replaced, then it will be replaced. Then I find out that some things aren't covered.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 11th, 2019

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Verified Customer

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Anonymous Humble, TX

Previous Claims quickly solved. Trying to get new claim with phone service was difficult.

6 years ago Edited January 10, 2024

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Verified Customer

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Roy Copperas Cove, TX

The last issue I had with my house I got corrected. My AC broke. They got it fixed very quickly.

6 years ago

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Verified Customer

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Randall and Patricia Lake Saint Louis, MO

Totally professional. Hits everything they said it was suppose to. Very positive experience.

6 years ago

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Rick Dallas, GA

I've used the warranty twice and I get it taken care of and had it looked at no problem.

6 years ago

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Kathy Hummelstown, PA

Have had great experience with them every time I call. I choose them for value and service.

6 years ago

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Verified Customer

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Anonymous

Sometimes there are misunderstandings of what is covered. Most of the time it is good but sometimes it is not.

6 years ago

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Verified Customer

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Anonymous Gaithersburg, MD

The tech that came out was knowledgeable and repaired it and now my microwave is working fine.

6 years ago

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Adrian Spring, TX

We used the warranty three times for the air conditioning system. They're very responsible.

6 years ago

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Verified Customer

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Jessie Akron, OH

I've had a very good experience with them. Everybody they've sent out has been very good.

6 years ago

Choice Home Warranty Reviews