Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Aisha Rose Houston, TX

I'm filling claims and you guy's are failing to put my main concernns on the claims. Then I'm getting hooked up with terrible references

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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linda LeTourneau Edgewater, FL

They respond immediately and I haven't had to wait more than a day or two for service.

3 years ago

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Verified Customer

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william quirindongo Elk Grove Village, IL

Quick to respond to issues I had. On time and backs warranty with no questions asked!

3 years ago

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Verified Customer

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Marje Fonza Thomason Lees Summit, MO

So far I have been satisfied with the prompt response and the choice of service for my repairs.

3 years ago

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Verified Customer

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Esley Chester Fraser, MI

I have not had a problem with them and they are quick to send someone to address the problem.

3 years ago

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Verified Customer

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Don Piazza Queen Creek, AZ

Professional, reliable, have used the warranty and the experience was wonderful.

3 years ago

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Verified Customer

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Debbie J Flythe

Responsive and worth the money. I have been with Choice for two years now and I like them.

3 years ago Edited January 10, 2024

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Verified Customer

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Jimmie Ferguson Fayetteville, NC

The repairman was on time and was extremely professional performing the required repair problem.

3 years ago

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Verified Customer

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Frank Sarasota, FL

Sometimes there is a very long delay in finding a vendor to do the work. When they come it gets done

3 years ago

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Verified Customer

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Demarco smith Spring, TX

Because when u buy out the item ,the money u offer doesn't even come up to the cheapest appliance the store had

3 years ago

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Verified Customer

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Karen C Cain Salem, OR

Needed them three times, twice they came through, the third time they were useless, even after many calls.

3 years ago

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Verified Customer

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Xxx

wait too long for a appointment with repair contractor they need more vendors to respond to problems no coverage for maintance before a problem

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 5th, 2022

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Verified Customer

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Penni Smith Sparta, WI

Covered my washer repair quickly and helped the vendor find the part when they couldn't

3 years ago

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Verified Customer

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Juan Blanco Olympia Heights, FL

Both times I needed them they came through like troopers , they were fast and very professional

3 years ago

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Verified Customer

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Nalda Hollywood, FL

They are fare and usually on time. The companies they use are decent and do great work.

3 years ago

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Verified Customer

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Carmen C Iturria Hialeah Gardens, FL

Easy claim process, professional technicians and issue completely and satisfactorily resolved.

3 years ago

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Verified Customer

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Ray Volpe Boca Raton, FL

Always dependable and reputable. Easy to contact, easy to request favorite contractors as well

3 years ago

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Verified Customer

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Lance Wilson Fresno, CA

they were very quick with response and was very good with staying in contact with me

3 years ago

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Verified Customer

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Sarma kovvali Herndon, VA

Very prompt in scheduling. Most service technicians are prompt, knowledgeable and pleasant

3 years ago

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Verified Customer

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Brenda Ramsey Irving, TX

I submitted 3 requests for service on the same day. All were repaired within 2 weeks.

3 years ago

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Verified Customer

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Andre & Tammy Elgin Saint Louis, MO

I have used them once with no problem. and they were very friendly on the phone with know problems.

3 years ago

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Verified Customer

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Bill Burkland Leander, TX

My claim was heard and completed within a couple of days. No complaints at all with the service.

3 years ago

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Verified Customer

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Brenda Love York Haven, PA

Twice we have had an issue getting someone to come out and fix an issue we had within a proper amount of time.

3 years ago

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Verified Customer

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Deanna Brockway Dayton, NV

I've been waiting for service on my air conditioner for about a week now, and Choice has been unable to locate anyone to come out.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Maria Woodbridge, VA

The light went off I call the guy came to fix it in three days. They were very nice.

3 years ago

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Verified Customer

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Mark San Tan Valley, AZ

We felt it was a good value as well as professional. We called and we had to buy our own replacement washer and dryer.

3 years ago

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Verified Customer

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Michael Woodbridge, VA

My refrigerator froze up and the guy came and cleaned it and it has been working. We also had to replace the water faucet. Everything works fast.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

May. 4th, 2022

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Verified Customer

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Marie Queen Creek, AZ

They’re pretty quick to get back to you. I used it last month when the air conditioning went out.

3 years ago

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Verified Customer

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Eric Berea, OH

I’ve been with Choice Home Warranty for a long time. They have resolved things to my satisfaction.

3 years ago

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Verified Customer

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Rodney Rockwell, NC

Very accurate and on time. The first time I used them was when my dishwasher went out and the person fixed it.

3 years ago

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Verified Customer

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Marc Laurel, MD

The person they sent was not able to fix my dryer. I had to call back twice to get it fixed. Working with their customer service has not been a positive experience for me.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Karen

We used it for the refrigerator a while ago and they fixed it without any problems.

3 years ago

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Verified Customer

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Anonymous

They seem to have the coverage we need for our size of home and the items we have in the home.

3 years ago

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Verified Customer

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Lori Shenfeld

Technicians are wonderful and I also got a phone call directly about my upcoming service call.

3 years ago

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Fred Jackson

On time, very professional and great personality and very patient in answering my questions

3 years ago

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Verified Customer

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Shelita St Martin

Excellent service was offered to me in reference to my need of improving my A/C system

3 years ago

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Verified Customer

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Chuck Hirschman

The quickness of having a repair company dispatch to my residence to diagnose my broken AC

3 years ago

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Verified Customer

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Lena Robinson

Very prompt and very professional. They made sure I was satisfied with the ending results.

3 years ago

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Verified Customer

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Jo Ann Klinesmith

Quick service on last service call. Also reimbursement ce from first device call

3 years ago

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Verified Customer

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Sheryl Scott

I had called and the next day someone came out and 3 days later my dishwasher was fixed

3 years ago

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Verified Customer

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Anthony J Ahumada

very professional, courteous and techs respond as quickly as time allow. Very trust worthy

3 years ago

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Verified Customer

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Roy Powell

Acknowledged claim immediately and assigned technician who arrived at the scheduled time.

3 years ago

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Verified Customer

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Shirley/Eugene Fossett

Had problem with furnace called and next day they had technician out and furnace fixed.

3 years ago

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Verified Customer

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David Johnson

Very prompt in getting a serviceman to my house however there was zero follow up to see if the issues was resolved.

3 years ago

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Verified Customer

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Mary Adney

Basically good experience with process but not all technicians were as good as hoped so needed follow up visits

3 years ago

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Verified Customer

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Janie White

My last two jobs were great, my first job they had to come out three times are to to correct the problem.

3 years ago

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Verified Customer

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louise stewart

Good response on issues. Tried to fix issues we have had, not great on reimbursement amount on some items

3 years ago

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Verified Customer

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Ralph Swinney

Choice is not used by most appliance repair business es in this area and it has resulted in delays getting service. Idk not know why.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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Verified Customer

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Carmel Woodard

It takes forever for things to get fixed. The customer service is not very helpful, you're better off going online for any assistance that you may need.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 4th, 2022

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Verified Customer

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Sherry

Very upset Choich Home Warrany attempted to raise monthly premium and tech trip charge less than 6 months of after registration

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 3rd, 2022

Choice Home Warranty Reviews