Choice Home Warranty Reviews
9.3
Overall Score
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Adewale olosunde
The website was pretty easy to use. I was contacted by an agent immediate I entered my information. The agent was friendly, courteous, and professional.
6 years ago
Judy OConnor Northbridge, MA
You will notice that 5 stars are from those clients that have just signed up and haven't been through a claim process. Those of us that are trying to get problems fixed or are arguing what exactly is included in a septic system are placing negative reviews. This company is a joke.....there is no follow through. Every time you call to follow up on an issue you are talking to a different person. Requiring repetition of the issue every time you call. Most of the time the person you are speaking with has no electrical or plumbing knowledge, yet they will argue with you and talk over you and won't listen. But they have the company motto down pat......."that's not covered ". I would not normally write a negative review but in this instance I want to save others grief and aggravation. This company does not deliver.......read the reviews and read the reviews of the repair people they are sending out.....a real eye-opener. They are quick to sign you up and take your money, but actually getting work done a different story. They are ignorant and rude. Most of the time you are on hold, waiting for them to check with another person..... " Sorry, that's not covered by your policy". This is a scam. BE WARNED!!
6 years ago
Nancy Wallace Windsor Mill, MD
After a horrible 17 yrs with AHS, I found the assistance and support that Phil gave me was wonderful and am looking forward to many yrs with your company
6 years ago
Aimee Lincoln, NE
This company does not do what they say they will. It takes well over 24 hours to have "their" technician call, "their" technician charged them for a water pump that he didn't install (I informed them, they didn't care), it doesn't matter if it is an emergent situation - their response time is slow, they cut corners, and try to avoid paying for any claim.
In two years of paying premiums, I have had three claims. One for a leaking washing machine that turned out to be the sink next to the washing machine. I had to pay two service calls because the first technician they sent told me it wasn't the washing machine and didn't check anything else. When there was still water on the floor, I checked under the sink. When I called back and told them it was part of the original problem, they told me I would still have to pay another service charge.
I have had two claims on my furnace. The first one occurred during the winter. When I called Choice, they told me they would have somebody call me within 24 hours. They have no emergency service. I told them in my part of the country one cannot go without a furnace for more than 24 hours. I was informed I could call my own company, I could submit the bill to Choice and they would reimburse me. This actually occurred and I was reimbursed.
The next time my furnace broke, it was supposed to be below zero degrees. I came home from work at 6 pm on Friday to find my furnace wasn't working. Again, they told me I would hear from someone within 1 business day. I asked if that meant Monday - they said yes. Again, I told them I could not go without a furnace all weekend, as it was supposed to be very cold, and my house was already 50 degrees. I asked if I could call my own company. They said yes. My furnace company came that evening and wired it so it could work while they ordered a part. They received that part on Tuesday and came and repaired it. In the meantime, their technician called me Tuesday afternoon and told me that they could be there on Friday (yes, one week after I called). I informed them it was already fixed. I called Choice to submit my bill and was told the rules had changed and the Repair company had to submit the bill. I had the company do that. I have now been informed that since they did not obtain prior authorization to do the work, they will not reimburse me. I told Choice that the person I spoke with on Friday evening had told me I could call my own technician. The representative informed me that doesn't mean they had approval. The company was supposed to call after they diagnosed the problem and get permission. I asked what hours there was somebody there to get approval from? Not on Friday evening. Saturday morning and hours during the week.
6 years ago
Buyer Be Aware Seagoville, TX
The sales reps, claims, customers service, well actually every person I’ve spoke with are pushy, ignorant, rude, and they Do Not understand the word ‘Customer Service’!! It is the very worse company I’ve Ever had to interact with Ever! When you submit a claim, the contractors Never immediately repair the issue on the day they come out. They take pictures of the item(s) that needs repaired, then they have to submit it to CHW for approval. IF Approved by CHW which is highly unlikely in the majority of my claims, you have to wait for CHW to contact you first. If approved, you have to make another appointment with the contractors to come out to repair the item. It’s a long drawn out process. It takes a few days to hear back from CHW to get an answer on your repairs, if your lucky enough to get their approval. Again CHW reps are the Very Worse people to talk too, they are so Very Rude! I’ve been with them for a year! When my contract is over, I will Not sign back up with them Again! Buyer Be Aware! Read All Reviews that have Actually Placed Claims with CHW! Review the Better Business Bural Reviews on the Company. Call and speak to their sales reps if your brave and strong enough to say No, just to get a feel of their Customer Service attitude. Read the Contract in Detail, it’s a pain to do so But it Will Save you money in the end! Good Luck!!
6 years ago
Carol Scurs Cypress, TX
I purchased a three year plan and paid up front to get 3 months free. My husband had a heart attack and I knew he would not be able to fix everything that happens at our old house. We actually did not use it the first year, but the second year our AC broke down. The repairman came out and it was partially covered. We had the AC cleaned and maintenanced and the guy actually sprayed our avocado tree with the solution and it died. It broke down again about 6 months later, and repaired. Then again 6 months later which took 4 days to get the repairman and the part when it was over 95 every day. Each time, the AC was maintenanced and fixed. CHW paid for part of it each time, but not all of it. This time, they don't want to pay for any of it because I can't prove that it was maintenanced for the previous 10 years. The rep was rude and talked over me constantly saying the same thing about evidence of maintenance. I told them that I have only been using them for 3 years and that I had not kept every receipt for 10 years. The repairman was super and I discussed a new AC since it was repeatedly breaking down and 25 years old. I am now using the repairman to maintain the new AC that was put in and will never use a home warranty rip-off again. All they do is call their approved people. I would rather make that call myself and save $1289 that I paid for 3 years of poor service and partial payment of a call out fee. I tried to cancel, but the "fee" to cancel was a lot more than $50 they are showing. The remainder of the months I had left (about 6-7) was not enough to cover the cancellation fee. I told them to keep it and stop trying to get me to renew because it would never happen.
6 years ago
Ronda Steers Midlothian, VA
The Rep was very informed with the information he was selling me on. He was friendly and a few times I stepped him while talking and he was polite when I did.
6 years ago
DAN MORALES Knoxville, TN
Purchased warranty 12/27/17 0n monthly payments. 5 days later i get a phone call from the sales dept that if i pay it in 6 months i would get a free month i figured no problem . Called in on 3/4/17 to put in a claim , service guy comes out no problem 3-5 days and will have part. 2 days later choice rep calls and tells me its not a warranty item after they knew up front what it was . So i have been calling twice a day since 3-4-17 leaving messages and no has returned my call all i want is to cancel and get my money back and that doesn't seem to be happening because i cant get them on the phone to cancel. had to cancel my credit card so they wont do and auto pay. This Company SUCKS i am out $350.00 plus all the time i am having to go through to try to cancel
6 years ago
Carol Round Grove, OK
I do NOT recommend Choice Home Warranty. While their prices may be inexpensive, their customer service is horrible. It took six phone calls in one day to get an answer to my refrigerator problem. While it was finally resolved, the problem is a lack of communication between departments, but I wasted almost an entire day on the phone with them. I decided to switch companies and had to get angry with Ryan--a retention employee, who kept trying to get me to give the company another chance. I repeatedly told him NO and said I'd already switched companies. He was rude and arrogant. I don't lose my temper very often, but I lost it with Ryan.
6 years ago
Maynard Sylvester Ostrander, OH
When contacted by home warranty I found them to be upfront and honest. They explained all parts of the plan and the discounts advisable to seniors . I did not feel any pressure to purchase but did so based on my needs.
6 years ago
Jack Cooper Waverly Hall, GA
The amount of information provided as well as the personal interaction was extremely helpful in making my decision to go with Choice Home Warranty! Thanks!
6 years ago
Minthia Beason Concord, NC
The service representative Michael W. was very professional and very helpful . He explain what the warranty provided in detailed which helped decide to switch to Choice.
6 years ago
jeff Rosenfeld Henderson, NV
Horrible company. I have a goodman AC that stopped working. After waiting 4 weeks in the summer for replacement coils from Goodman we found out that they only replace units under warranty. Well they had to replace the entire Air Exchanger. MY contract read that if they cannot fix it they will replace it. After a $2400 charge for the unit Choice refused to pay or reimburse me. They stated lack of maintanancel. After I supplied them with 3 years worth of Professional maintannace from Silver State they stated maybe I should use another company. These guys are theives. They will not honor their contract. Do not do business with them.
6 years ago
Hoy Cox Springfield, GA
David was very informative gave me all the information that I ask for and he added so that I had not thought of very pleased with all the help and information that I got
6 years ago
Taieb Nassah Indianapolis, IN
I had them for the first time 2017-2018 , I call them to check my fridge , it took them 1 month to send a Tech, he check it for 5 min and charge me $60 for his visit, it took another month without calling me back, and I decide to call them back , they told me we can't fix it and we can't rplace it, so they prose to give $125 and fix it on my own, so I told them to give me a refun and she says I will charge you $50 for the cancelation, so I say yes I got the rest which was 375$, It was a waste of money and time.
I bought the same fridge from Used Appliance for $300 with one month warranty and it works very nicely. this company is only a fraud, do not buy a warranty from them.
too bad I have to give one star!!!!!
6 years ago
Eric Fond du Lac, WI
I called and bought the home warranty on January 4th of 2018, they have a 30 day wait policy to insure there are not issues with the home. The day my policy went into effect was February 4th eleven days later my blower motor on the furnace went out. Left for work it was working came home from work it was not, called and filled a claim. The next day a technician came to the house confirmed it was the blower motor called for authorization and it was denied. I called and spoke with the CHW and they said that it had to be a pre-existing condition and they would not cover it. I ask how they can consider this a pre-existing condition and they said because it failed eleven days after the start or my policy it had to be pre-existing. I told them they are crooks and requested cancellation of my policy with a full refund, he shot back with we want to make it better how about we waive all future service call deductable and give 100 towards the bill. This company is a joke they are nothing but criminals seeing all the other reviews on here that say pretty much the same thing makes me think there has to be so many more like think there should be a class action law suit on these pricks. I will be calling the BBB as well.
6 years ago
Sybil Longinotti
I was informed that I had an appointment with a vendor. I waited at home and he never showed up/. I called only to find outo find out that Choice had never made the appointment with him! Last week, I called to verify an appointment, nly to find out that again Choice had never contacted the vendor. This isTWICE!!
6 years ago Edited January 10, 2024
L. W. Payton Clearwater, FL
Joined Choice and needed their service on my hot water heater yesterday(2/13/18) because I no longer had hot water. They sent a plumbing company and I paid the $60 service fee. The plumber said I needed a new unit due to normal wear and tear. Well Choice denied the claim saying they only covered the mechanical part and the cause of my not having hot water wasnt mechanical, but because of the tank and they didnt cover it. I didnt know the tank enables the water to get hot. They also got very nasty with me when I questioned their logic. Its like I go to the doctor for
an organ failure but he wont treat me because the organ is behind by my rib cage and my insurance doesnt cover accessing it because of its location.
So I feel Choice takes your money knowing they will find a way to deny your claim. Just a BIG RIPOFF. I immediately cancelled .
Again very rude on the phone. My advice avoid CHOICE!!!!!
6 years ago
Mary Georgio Medina, OH
DO NOT BUY A WARRANTY with Choice!!! They deny everything they can and if you don't fight every decision they make, you will lose every time. They have denied three different claims on my air conditioning units, a hot water tank, a roof leak, a basement leak, and when they do try to give you a payout, they low ball you. That's another fight you have to be willing to make, making them jusify such a small payout. Try cancelling the policy and they will give you next to nothing as a refund. Just a HORRIBLE feeling every time I have to call them, makes me sick to my stomach knowing it's going to be an argument.
6 years ago
B. Cohen Cape Coral, FL
DO NOT USE THIS COMPANY!!!!!!
My Wife and I purchased a 10 year old home so we thought we could get some piece of mind by buying an extra home warrantee to cover some miscellaneous things if they failed. I have filed three separate claims with them over the past 3 years and they have not covered one yet! I have had to pay out of pocket all three times. Understand they have limitations to what they can do but my biggest fear was my central AC unit might have issues....it did and it required a full replacement. Choice denied the claim because they called it secondary damage due to a component of the system leaking, causing water corrosion. My hot water heater failed and they said they only cove the "parts of the heater" not the "Vessel" that hold the water. Finally my refrigerator started making a loud noise, they sent someone out who said he could not find the problem so they would not cover it.
ZERO for three!!!!!!!!!! I will not renew this contract and I wasted an entire year paying for it.
****GARBAGE !!!!!!! STAY AWAY****
6 years ago
Lawrence Rogers Boynton Beach, FL
I chose CHW after speaking with a great salesman. I had Service America who always did a good job but they raised their copay to $60.
I went thru in detail on all coverages. On Jan 31st I called in a claim for an electrical outlet located near the porch door. I never heard back, today i called and they said it was DENIED because it is not located inside of the house. I said well why do they cover my Washer & Dryer which is in the shed on my carport. THEY SAID THE W/D WOULD NOT BE COVERED EITHER!
I paid $1,200.00 upfront.. I said since they will not cover my $2,600 Washer & Dryer I want to cancel. They said fine, my refund would be $500.. which included a large cancellation fee, administrative fees and $250 in needed to reimburse them for my only other call to fix a circuit breaker issue, at which time I also paid a copay..
I WILL BE CANCELLING AND FILING A BBB COMPLAINT FOR MISREPRESENTATION.
NEVER PAY MORE THAN A FEW MONTHS IN ADVANCE SO YOU DON'T GET SCREWED LIKE I DID.
L. Rogers
Boynton Beach, Fl
6 years ago
Gwen Clay Charlotte, NC
I purchased a WARRANTY from CHW , I initially chose them because I saw they stated they had a 5 star rating and seemed to have a low deductible. Even referred to a friend that also purchased a WARRANTY. My A.C unit went out and they denied the claim because they said I didnt have the plan long enough. Then several months later my stove went out they sent a tech out I paid the $ 60.00 was told parts were not available to fix it. And they weren't going to replace it but would pay $
250.00 And said they would not send it until after 30 days. It's been almost 3 months. I still haven't recieved payment yet. I keep calling and they give me a different excuse each time and tell me the check will be sent that day , Then Everytime I call I get the run around. This company is a scam . DON'T WASTE YOUR MONEY. Currently seeking legal consel, Companies like this need to be investigated and reported to Consumer Trade commission and BBB and Insurance commission . This can not continue. I feel that the way they are doing bussiness is unethical and fraudulent. I would not recommend them to anyone.. Buyer Beware....
6 years ago
Kelly Macaluso Fort Mill, SC
As a Home Inspector, we have had 2 clients in the past 6 months that have filed claims with CHW and had them denied. In both cases, these homeowners had a comprehensive Home Inspection, where these items were found to have no significant defects and operated properly. Last month, a family that closed on their house 4 months ago called to say their heat system started making a funny noise. They had called CHW, who sent an HVAC tech out and told them the 18 year old gas pack was shot and would need total replacement ($6k). CHW denied their claim. We sent a licensed HVAC contractor out who confirmed there was a hole in the heat exchanger, which could be replaced for $1100. At our recommendation, our clients let CHW know this new information. They said the claim is still denied and the decision is non-negotiable. To me, this is criminal. This company took $$ from these families to cover defects that occur with covered systems. The unit was inspected, and operated properly for 4 months. When it went out -- CLAIM DENIED. I recommend you find a warranty company that does what they are paid to do. SHAME ON YOU CHOICE!!
PS. I see CHW has a 3 star review, but if you look at the 5 star reviews, they are almost all people who comment on how easy it was to sign up. :-( smh
6 years ago
Tom Pohlman Roseburg, OR
I rated this company at 1 because there is no zero.
In 2 years I have had 3 dealings with them. 1st involved AC unit, and before it was over I ended up 500 plus out of pocket and they denied everything. Funny, they were more than happy to sell me their product, assuring me that I could rest easy.
Today was my last go with them. I have a washer that quit working. It went to a repair compnay in the area that they have sent before and choice (poor choice) got into a disagreement with them over the trip fee. By the time they decide to send someone else 3 weeks has gone by. Then the deem the machine not repairable. So, for an 800 dollar machine, they offer up 375 for a replacement. A basic machine is 150 over that. When I spoke with manager PRECIOUS, she bumped it up to 400, and refused to budge, and tells me there is no other recourse. Sales, who schmoozes people to buy their product fails to get involved to resolve the issue.
On top of that, they then let me know it will be 30 days to get the check to partially replace the washer.
If you are considering doing business with these crooks, consider yourself warned. They are masters at bait and switch tactics, and all they are looking for is a way to weasel cash out of your wallet.
6 years ago Edited September 14, 2021
Review Source
Dennis Widman Green Valley, AZ
Quick to schedule. Service techs were outstanding, very knowledgable, and very efficient. Everything worked as expected when done. What more could I have asked for?
6 years ago Edited January 10, 2024
Bob Young Ellicott City, MD
At the beginning, I chose Choice Home Warranty for a peace of mind, also because their rate is the cheapest. Now I know there is a reason that their rate is “cheapest”, and I have made a big mistake. Two months after I ordered the plan, one day I found my refrigerator stopped cooling, and I called CHW for an inspection. Technician came and detected condenser fan blade and control board problem, charged service fee and said would come back to repair after one week. One week later, nobody called us, no any follow-up, we had to call the company to check status, after over one hour waiting and transferring, finally one manager answered the phone “oh, we were just trying to contact you, and your claim was denied”. When I asked the reason, he said “your refrigerator problem takes many days to develop, so we can’t pay anything for your claim”. So which appliance problem doesn’t take days to develop? This is the most unbelievable excuse I heard from a home warranty company. It seems to me that CHW only wants my money, but refuse to pay any claims. Now I understand why it’s cheaper than others, obviously they don’t pay anything. After my denial, I checked CHW reputation online. It’s a pity that I only started checking Choice Home Warranty review after they refused to pay any claim. On BBB, Choice Home Warranty has over 86% negative reviews! I should see that before ordering CHW plan. Also interestingly, the review rate went downward sharply in year 2018, I saw a lot of unhappy customers like me, a lot of 1-star ratings. I even saw comments that CHW refuses to pay any claim higher than $300, which was true according to my experience with CHW. I am writing this just to advice future new home owners, if you choose CHW, better pray yourself won’t have any repair beyond $300.
6 years ago
Crystal Jones Jefferson City, MO
I recently just switch companies to Choice Home Warranty and I must say that the call back time was immediate. And I'm glad that they provide prompt service.
6 years ago
Robert C. Swanson Sr.
I was told Choice Home Warranty covered things no matter the age if it broke down while under contract. I carefully read all materials in the packet and the when my A/C unit went out within the month you said it was not covered because there were too many things wrong with it, how will a person that just purchased a home know? I also asked this question of the salesman and he said its covered. Even sold me the Veterans Special for 1875.00 up from for 5 years and i paid it only to be denied when needed, Then I canceled and they did absolutely NOTHING for me but still kept more than $200.00 . that 's how you treat a VET!!!!!!!
6 years ago
Mike C Fayetteville, NC
Havent had to use the warranty, but the staff that work the phone lines are very helpful and knowledgeable. They got us a coverage plan figured out that night. Great company
6 years ago
Kristy Burleigh Charlotte, NC
I give CHW the lowest rating possible. CHW had a technician repair my oven last February which broke again in November. They've sent multiple technicians out to assess the oven and after numerous emails and calls with extremely long hold periods they are denying the claim b/c the technician has reported multiple issues needing repair which CHW deems outside of the "normal wear and tear" policy (even though one of the issues is with the same part CHW replaced in February). CHW most definitely finds loop holes in the contract to enable them to deny claims and put the expense back on the owner. I would NOT recommend this company!
6 years ago
Kimberly Curry Grapevine, TX
Worst customer service. Prepaid for policy through 2020 and then moved a year after we bought policy only to be told that we cannot transfer the policy to our new home, only to the new owner of the old property. Also told that ice makers were covered, even though the website says they are not. When ours quit, we had to pay additional fees for the coverage just to get it fixed. Also had oven panel light go out and was told they couldn't fix it so they gave us a check for $300 for a new oven, when it was going to cost over $1000 for a new one. Didn't fix AC unit problems and left us without AC in the summer in Texas with a brand new baby. Came out multiple times for same problem and had to pay service fee every time. Constantly lied to when calling in to customer service. Was told a part was ordered when we called back 3 days later we were told they credited the technician for him to just go buy it. The technician said he was never credited! DO NOT BUY A WARRANTY FROM THIS COMPANY!!!
6 years ago
Kathy Alderman Morrisville, NC
I talked with Josh L. He was very patient and explained everything to me. I purchased the total plan with discounts for 3 years 6 months (free). I won't know how the service is until I need it but there were alot of good reviews online. Josh made it affordable for someone on a fixed income.
6 years ago
Susan Janmaat Clearwater, FL
I have been waiting for repair on my washer and dishwasher since October 2017. After countless calls and being left on hold for excruciating lengths of time, I am now told they will buy my washer. Last time I had a problem with my dishwasher they offered the same deal, except my dishwasher was seldom used and they offered $125.00 for a $700.00 dishwasher. I demanded they fix it and they replaced the panel. I am not accepting the money for the washer. I want it fixed. Ive talked to supervisors, took down their extensions, but now I’m told I can’t be connected. The technicians are relatively good, but the customer service is the worst ever. I had American Home Shield before. They charged more deductible, but got the job done. Choice Warranty was the wrong choice!
6 years ago
EDGARD Kissimmee, FL
I HAD STARTED MY CONTRACT IN OCT. 2017 AND WAS MAKING MY AUTO PAYMENTS ON TIME. ON JAN. 2018 MY A/C STOP WORKING AND CALL CHOICE HOME WARRANTY FOR SERVICE. THE COMPANY THAT CALL CAME AND INSPECT. DID NOT LEAVE ANY REPORT OR COPY OF THERE FINDINGS. COLLECTED THE $60 SERVICE FEE AND TOLD US THAT CHOICE WILL BE CONTACTING ME. WHEN I RECEIVE A CALL A COUPLE OF DAYS LATER. THEY SAID THE MY A/C HAD OVERHEATED AND THAT MADE MY COMPRESSOR TO SHORT TO GROUND AND I WILL NEED A NEW A/C UNIT. SO I ASKED WHEN WILL THEY BE BACK TO REPLACE THE A/C AND THEY SAID THAT SINCE THIS IS NOT A NORMAL WARE THE WARRANTY WILL NOT COVER THE REPAIRS OR REPLACEMENT. I ASKED WERE IN MY CONTRACT IT SAID THAT BECAUSE OF A SHORT TO MY A/C IS NOT COVERED. THERE RESPONSE WAS TO LOOK AT LINE #2 THAT SAYS THE WARRANTY COVERS ONLY NORMAL WARE AND TEAR. I ASKED HOW DETERMINES WHAT IS NORMAL WARE AND TEAR? THEY SAID THAT THEY DO. BASED ON THE TECH. REPORT. BUT BECAUSE THE REPAIRS ARE NOW $6500 THEY DETERMINE THAT ITS NOT NORMAL THAT THE UNIT COULD HAVE OVERHEATED DUE TO NORMAL WARE AND TEAR THEY ARE NOT COVERING IT. NOW I HAVE TO COME UP WITH $6500 AND GET A NEW UNIT HAVING HOME WARRANTY. THIS COMPANY IS A SCAM. IF THEY DO NOT WANT TO PAY YOUR REPAIRS THE ONLY THING THAT THEY HAVE TO SAY IS THAT WHAT HAPPEN IS NOT A NORMAL WARE AND TEAR OR THAT YOU DID NOT DO THE PROPER MAINTENANCE ON YOUR EQUIPMENT. THIS IS THE WAY THAT THESE COMPANIES STEAL YOUR MONEY AND GET AWAY WITH IT. DO NOT TRUST THIS COMPANY. CHOICE HOME WARRANTY IS THE WORST TYPE OF THIEVES.
6 years ago
Leif Nelson Grand Rapids, MN
I called regarding the need for repair to my refrigerator and my questions were answered promptly and I expect the soon to come service will be more than satisfactory.
6 years ago
Linda Odom Raleigh, NC
This company is a total ripoff. We just put out 5800.00 on a new HVAC and they wanted to give us 200.00 as they said they do not pay for rust and corrosion or leaks. I asked what older system doesn’t get rust. The HVAC technician that installed our new HVAC stated that our old system was well maintained, but Choice tried to say our system was not maintained and that is why it was leaking. Do not learn the hard way like we did. DO NOT take out a Home Warranty from this company. They will just take your money. There is also a Facebook page titled, Choice Home Warranty Ripoff, making people aware of what a ripoff they are. Awful comments - I wish we would have seen this page before we threw our money away. Beware of these thieves.
6 years ago
Jon Homrighausen
My sales person ran my credit card before we agreed that I was accepting this program. He, Ralph, pressured me for card # and said my payment could be on any day I wished so I said the second of the month would be fine however my card was run as soon as I gave my number and I disagreed because that’s not what we agreed. So then I got the indifferent Ralph as to how to resolve this issue. I will not be your customer now Because of the high pressure and indifference after the disagreement. He just kept saying how good a deal it was and I kept saying not til next month. He said, “you have the money what’s the big deal “, are you kidding me?????? Said a refund will come in the next 24 hrs we’ll see..... if not I will dispute the charge and do it myself. I will check yes as a member because I do have an account number ....
6 years ago
Renee Robinson St Louis, MO
Choice was a bad choice for me so far. The call center sounds like it is in someone's home and takes an excessively long time to get a response. The first claim I had was for a plumbing issue. The man who came told me he was not a plumber and had to call one to get directions on repairing the claim. In the process he chipped the inside of one toilet and made pulled so hard with antique equipment that he loosened the toilet.
I called when my heater not functioning properly. The technician told me what the problem was and showed me how it was happening. When he came back and took apart the back of my heater and took photos as he was instructed by Choice. The next time I hear anything it is that the claim is denied due to corrosion. The photos taken were very vague and were not of the part that I was told was not working properly.
Unless you have a new home with new appliances Choice is a waste of $. I would bet that most dishwashers, laundry equipment, heaters, etc would show some signs of use and wear. I feel like there is no point in calling them for repairs and that the $45.00 deductible is better spent on actually getting something done.
My advice is to look elsewhere. I would give them no stars if that were an option.
6 years ago
Patricia Tifft Vero Beach, FL
I have mixed emotions re signing up for a special plan for the elderly. I was shocked when I got a call from Sams Club Card provider who refused $1875 charge on my card. It was not clear during my call that I would pay for 6 years coverage NOW. I will call to change my policy.
6 years ago
Giselle Bridgewater, NJ
As a paying customer it is annoying to constantly hear complaints from the repair men dispatched to do work in your home. Choice is constantly bartering with the repair men over the phone while they are in your home. The repairmen then get off the phone annoyed with you that Choice won't pay them for this or that. As the customer I don't want to be involved in those issues. I just want my heat/air fixed. Ultimately, Choice needs to get their act together!
Repair people dispatched are knowledgeable and able to handle all the repairs I've had .
6 years ago
Jacque Reid Senoia, GA
I absolutely was unsatisfied with the customer service ! His name is David and he hung up on me !!!! Seriously I was trying to ask questions and he would not answer my questions. Finally hung up . Unreal ! I wish I would have looked better into this home warranty Decision! Although Choice agreed to pay only 250 dollars of the issue I am having it actually helps a bit but it’s a far cry from the 800 it will be to fix the issue with my pool. Last year the customer service was fantastic at the end of the ordeal even tho choice yet again didn’t pay the whole amount last time either they did help me ! Which I am very grateful. But the customer service this time WAS AWEFUL AND HUNG UP ON ? Are you SERIOUS ? No.
6 years ago
Drew B Charlotte, NC
CHW is an absolute scam. They literally do anything they can to get out of paying for the service they sold you. Had my heat go out in the middle of winter and called them to get their tech out who came next day (so far so good). Their knowledgeable tech identified the issue as a cracked heat exchanger that set off the safety limit switch so for the safety of my family he recommended shutting the unit down. I then stood their with the tech who called CHW and explained the situation. They then called me and asked for my home inspection report (I had moved in the house 6 months earlier). After I sent it to them it took them a full day to get back to me only to deny the claim saying that my home inspection report noted a section of flex duct was disconnected on my AC System and that I needed to provide a proof of repair. After explaining to them that a flex duct 50ft downstream of the system has nothing to do with a cracked heat exchanger I obliged their proof of repair request and sent them pictures and dated correspondence showing this was repaired prior to me buying my home. They did not accept this proof and denied the claim saying I couldn’t prove I didn’t follow my inspectors repairs. Never did anyone explain to me how a flex duct in my crawl space serving my restroom could cause the heat exchanger, an internal part of the exterior ground mounted AC unit, to crack. It’s been 5 days now and absolutely no help from CHW. During this process their claim representatives, claim managers, and Resolution managers have been unknowledgable of the situation, have disregarded their own service techs input, and have been working towards trying to do everything possible to deny their claim. Additionally they won’t put anything in writing. Currently I’m in the process of paying for my own repair and am going to take CHW to small claims to get the money they owe me for buying their warranty service.
TLDR: CHW provides a false sense of security, has unknowledgable/unreasonable customer care, and won’t pay for the service they sell to you.
6 years ago
Beverly Mansfield, TX
I’m not happy that the company you contacted to repair my refrigerator won’t be available for 3 days. I explained that my unit was totally out & I’m losing food. The customer service representative wanted to read to me a reimbursement policy. Really!! I asked for it in writing & she said it had to be read. Very disappointed!
6 years ago Edited June 5, 2024
Carole Bradley Sevierville, TN
Your home warranty agent was very helpful in my decision to purchase a 3 yr warranty by splitting payments & helping me to get the most with the buget I have.
6 years ago
Jane Lierheimer
The representative, Paul was very helpful when he called but while I was overlooking my policy, I was confused about what is covered and what is not. It is so bundled together, that it is very hard to read.
6 years ago
Barbara Rackcliffe Natrona Heights, PA
Representative Shawn was extremely pleasant and very helpful. He was also very informative regarding coverage and explaining details. Very personable.
6 years ago
Monica Simmons Hope Mills, NC
I've been a customer with CHW for 3 months now following a co-worker referral. I've called them twice for 2 different claims and both were denied. It took 1 whole week just to get a service technician to come out to my residence only for them to deny my claim. I had to call them 4 times within a week to keep reporting the same claim. I feel let down by CHW and I definitely will not be referring anyone to this company. I should've stayed with AHS but a co-worker referred me to this CHW and due to them having a cheaper service fee I switched to them but cheaper isn't always better. I'd rather pay a higher service fee with AHS and get my appliances fixed than to pay a cheaper service fee with CHW and have all my claims denied. Needless to say I cancelled CHW today 1/11/18. And for as my co-worker is concerned she referred me only to get a free month of service "shame on her". I can only tell of my bad experience with CHW so I say "stay away from CHW or try at your own risk" **You've Been Warned**
6 years ago
JOSHUA ETHRIDGE Wilmington, NC
Scheduling service takes extremely long while they find the cheapest providers. One service provider threatened me and I had to call the police after a bad service experience. Had a broken water pipe and customer "no" service didn't seem to understand or care about the urgency of my matter. They also go to great lengths to deny claims. I will I hadn't purchased a 3 year policy. Sales person said that they would take great care of my home and that they are great about paying claims. I call BS. Save your money in a savings account and pay repair techs yourself.
6 years ago
JERRY SCIPIO Columbia, SC
CHOICE HOME WARRANTY IS A "SCAM" MY HEATING UNIT WENT OUT DURING THE COLD THIS YEAR WITH TEMPERATURE IN THE TEENS AND CHOICE TOLD ME THAT MY HEATING ELEMENTS WERE NOT COVERED UNDER THIS THE PLAN. I WILL ADVISE ANYONE THAT'S LOOKING FOR A HOME WARRANTY TO NOT CONSIDER THIS COMPANY BECAUSE THEY ARE SCAMMERS. THEY SAID THEY COULD GIVE ME $150.00 TOWARD MY CLAIM. OH BY THE WAY THIS WAS MY VERY 1ST CLAIM WITH THEM. I HAD AMERICAN HOME SHIELD BEFORE GOING WITH CHOICE AND NEVER HAD A PROBLEM WITH THEM COMING OUT AND DOING WHAT NEEDED TO BE DONE. THEY CAME OUT AND SERVICE MY UNIT IN THE SUMMER OF 2016 AND NEVER TOLD ME THAT MY UNIT WAS WAS CLOGGED UP. THEY DID WHAT THEY NEEDED TO WITH NO QUESTIONS. SO PLEASE CHECK THIS COMPANY OUT BEFORE GIVING THEM YOUR MONEY. THE TECH THAT CAME OUT TOLD ME WHEN THEY CAME THAT CHOICE WAS GOING TO DENY MY CLAIM BECAUSE THEY DON'T LIKE TO REPLACE YOUR APPLIANCES WHEN NEEDED IF THEY CAIN'T REPAIR THEM. PLEASE BEWARE IF YOU HAVE A CEILING FAN WITH A LIGHT THEY WILL REPLACE THE FAN BUT NOT THE LIGHT. I HAVE HAD FRIENDS TELLING ME THE SAME THING ABOUT CHOICE . ( SO PLEASE BE WARE)!!!!!!!
6 years ago
Tim Loughman Newark, OH
So far my experience is extremely negative. I called to cancel a policy that I just got yesterday because my homeowner's policy that I just started today had better coverage availability for only $18 a year. My call resulted in a 30 minute waste of time on hold. About 15 minutes in a woman transferred me to another department. A message came on and said I had another 7 minute 10 second wait period. After another ear damaging wait a voice started saying to press 1 for a callback. I did but no voice or prompt came back on to say they would call back. I waited another 7 or 8 minutes and listened to lots more messages for a callback and they didn't work either. Then the background just stopped as it sounded like someone answered the hung up. Tomorrow morning I will cancel payment on my Visa card. This is obviously a scam or a criminal activity.
6 years ago
