Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Don

Garage freezer was repaired in short time frame; Refrigerator not yet repaired, and don't know status.

2 years ago

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Amanda Deane

I don’t like the small amount the warranty covers on a home purchased less than a year prior to 1st claim for HVAC system in 100 degree weather.

2 years ago

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Janet Watkins Wynn

I dislike the high jump in the service charge. My service charge went from 45.00 to 75.00. Not reasonable.

2 years ago

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Maurica

great company fixed my a/c quickly repairmen were good and knew what they were doing.

2 years ago

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Regina

Co assigned damaged my floors no response fron choice resrted to my home insurance I am at a loss of 1000 arr not your compnies insured??!!

2 years ago

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Marcia

We’ve had to make several calls for service and they are very prompt in sending a technician.

2 years ago

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Barbara

the agent was very helpful with ensuring a repair person got out to my house on time.

2 years ago

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Gifty

No complaints. They always have the provider contact you on time. They do an excellent job.

2 years ago

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Rose

The things I want them to fix they never cover like my glass stove top that cracked

2 years ago

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Señor Stout

The communication is great, They’re easy to work with and they find services quickly.

2 years ago

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Tony

I’ve had your service for years and the air-conditioning went out of my house and you would not cover any part of it. You are the worst company I’ve ever dealt with and I’m spreading the word everywhere I can.

2 years ago

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Verified Customer

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Larry Champeau

Service was great, excellent repair tech who has obviously done it a long time. Good job!

2 years ago

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La'shawn Kelley

I’m very dissatisfied with company. I recently put a work order in and was not helped at all. I had to pay out of pocket for my own services to be met. So I wasn’t rushing to pay my monthly service.

2 years ago

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Verified Customer

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Shamar Reich

Needed air conditioner repaired. Service was quick and professional. Only cost my copay.

2 years ago

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Lokendar Singh

Ease of making a booking when something goes bad. They quickly took care of things.

2 years ago

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robert burns

The technician, Israel, from IDan was fantastic. No issues with Choice on this instant.

2 years ago

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Pat Snyder

I have to pay to have my water heater replaced. I dont have that money, so my water heater is still leaking all over my basement.

2 years ago

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richard balderson

Service was good but it took almost a month to before I received a ck to purchase a new refrigerator

2 years ago

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Dennis Postel

Not happy with this service it took to goddam long to fix my ac unit six goddam days with out ac that’s not exceptale. I think u should give a three month refund that would be great so get moving forward on my request.

2 years ago

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Linda

So far, we have had great service people come to our house to fix our appliances.

2 years ago

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Edward

#1 Some of the technicians that came to my home #2 The amount awarded for replacement items #3 The amout provided to purchase replacement item

2 years ago

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Mema

Appointment was scheduled promptly. Repair man was prompt and efficient and knowledgeable.

2 years ago

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Michael

Broken tankless water heater. On 2nd week without hot water. Still don't have technician who can fix or even identify problem. Starting to feel like the $1300 spent on a multiyear warranty was a waste of money.

2 years ago

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Jeff

Our Refrigerator went out 3 weeks before they got someone to come and look at it. They Need to hire more technicians to take care of there customers who pay for the service.

2 years ago

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Scott Shapiro

They failed to honor their word and pay me for a claim on a dishwasher and now say the claim is closed. They owe me $270 which wasn’t even half the cost of a dishwasher with installation.

2 years ago

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Brad Stark

Choice home warranty denies every claim. On the rare occasion when they do pay a claim they give you a Lowes Gift card for half the value you need to replace the item. I do not recommend

2 years ago

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Verified Customer

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Thomas Abbate

Always had Great outcomes with you. This time with the a.c. Repair was not good it happens

2 years ago

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NGV 12

Ease of scheduling appointment needs to be user friendly the service people have been excellent

2 years ago

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Konstantinos Simotas

They stepped into a problem I had with my air conditioner and the problem was fixed.

2 years ago

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Veronica Strange

The fast service was great but I didn’t expect to have to pay so much out of pocket as I did have insurance.

2 years ago

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Jerry

I would like to be able to speak to a person instead of a computer when I have questions or need to make a claim. Is this possible?

2 years ago

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Briana Favors

Very good. For the price a year but it’s the service fee of $75 each time you make a claim.

2 years ago

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Helen Skvarca

I liked the man who replaced my unit but I was not expecting to pay $3000 for air conditioner with choice warranty. It should have been less.

2 years ago

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Penny

I had a disappointing experience with customer service when I needed my dryer replaced. They only offered half the money needed for a new one, which was not in line with their policies. Their lack of honesty was frustrating.

2 years ago

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Kevin

I needed a pool repair but nobody was dispatched. I strongly advise against getting pool service from them, very disappointing experience.

2 years ago

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Terry

My well went bad, leaving me without water for 3 days. I tried to get approval for repairs but was denied and couldn't use the warranty. Disappointed with the lack of support.

2 years ago

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Kieran Bustamante

Dishonest company. Find/invent reasons to deny claims for anything but the most cheap repairs. Two bad experiences over last few months. Very slow and bureaucratic customer service - stay away!!!

2 years ago

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Shannon Worsham

Responded quickly to my request regarding a follow up to a previous service call.

2 years ago

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Barbara

Did not honor contract. A/C stopped cooling leak in capillary lines. Tech inspected said normal wear and tear. CHW (did not inspect) said it wasn’t and was not paying to fix. CHW is just a rip off.

2 years ago

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Michael

More action needed as opposed to just the same old Customer service Reading off a script and constantly telling you that they will have someone scheduled within 4 hours

2 years ago

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Sheila

Technician who came to service the problem did a very good job at fixing the problem.

2 years ago

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Karen Hawkins

I was having problems with both aid my washer and dryer. Submitted a request and both are fixed.

2 years ago

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Judy Nagle

I only asked for help once and it was good. But the monthly payment is too expensive for me. Please CANCEL my monthly payments. I don't need it.

2 years ago

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Dorine

They have approved all of my claims. They responded to my emails and approval time is quick.

2 years ago

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Nat Kelly

Professional Service. Very satisfied. Choice Home Service handled my claim with no problems to me.

2 years ago

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Katherine

i like that i dont have to struggle to find different people to fix different problems

2 years ago

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Jeff Burke

Sometimes you need to speak to an actual person regarding a claim. this is impossible with your automated system and your company.

2 years ago

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Sandy Wodarczyk

I loved that they sent a technician out right away he took care of the problem in less then 30 mins

2 years ago

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Calvin Broady

Someone showed up to resolve my issue in a timely matter and so so was very professional

2 years ago

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Sheila Johnson

Quick turnaround..professionals sent to our home. We couldn't be happier with Choice Home Warranty

2 years ago

Choice Home Warranty Reviews