Choice Home Warranty Reviews

I called for service and was placed into the queue and had a reply that I thought was very fast. The said someone would be at my home between 12:45 and 3pm the same day - they called to confirm and then said "sorry he's already left the area" and can be there Friday. I said that was too long since there is water leaking. They said they would put me back into the queue and someone would pick it up. I called Choice to confirm I'm in the "queue" and I'm still waiting...not good.

The service was outstanding and the sales person was very informed and very helpful. Thank you Luke and looking forward doing business the next 6 years. Also the company takes great care of the seniors.

Listen this company lies in their TV commercials, they don't replace nothing. They sent nearly 10 different technicians to my home for a problem with my washing machine, the last technician that so-called repaired the problem, told me the company ignored his findings. The problem still exists, I called them over a week age and demanded to have my concern escalated, I spoke with a representative (in escalations) on 07/26/2019 at 10:30am and she assured me that I would get results this time. This is the perfect example of them lying because they haven't corrected my problem and I haven't received a replacement and this has been going on since June 26, 2019.

I would suggest that anyone considering purchasing a home warranty go almost anywhere but to Choice Home Warranty to do so. I have had three claims with Choice and they have gone as follows; a timer on a Maytag washing machine went out and Choice told the repair man the part was obsolete and the machine could not be repaired, the second was one of my two A/C units went out and again I was told they would not repair or replace it because it wasn't maintained properly, and the third was my hot water heater wouldn't heat the water. Choice offered me $165 buyout for the washing machine. My question was why wasn't it being replaced since it could not be repaired and I was told when a appliance can't be repaired, a determination is made as to the remaining value and that is all they will pay. I found the "obsolete" replacement part on the internet in less that three minutes and purchased it for $150. The "bad" A/C unit had been maintained because I have had it serviced twice each year with a local provider. Choice would not used the local provider for the repair. After several days and many calls to Choice, they settled on a very small portion of the cost of the replacement unit. All of this took place during a Texas summer so we were without this A/C during that time and it was 10 days before the new unit was in place. The hot water heater had been repaired by Choice before and the same problem occurred again. I was again told the replacement part was not available for shipment for three to five working days, which would put this part in the hands of the repair people one week after the initial warranty call. Choice then decided to not order the part for five more days but promised "overnight delivery" to the repair people. "Overnight delivery" took five more days. The total time without hot water was 11 days (in the month of December). If there had been any possible way to get a refund of my Choice Home Warranty purchase, I would have do so any one of these three times. You can be sure I will not make the mistake of every purchasing another from Choice and I would suggest to anyone reading this review to carefully consider never doing so either.

Friendly and a little too zealous about making a sale. I needed time to digest the information and compare the policy coverage with other companies in the same business. The money value appears to be with your company.

I've had choice for four months in a brand new home. Had trouble with my water heater in the fourth month. So I called them and the claim was denied. The technician was just as dumbfounded as me. There was no repairing it. I was told when we brought this warranty "if we can't fix it, we replace it". I've had two other warranty companies before. I thought they would be different. Save your money, and fix it yourself. What a racket, you have the illusion of security but there is none. And I had to pay the $65 service fee. Thanks for NOTHING!!! If I could rate them a zero, I would!!!!!!

This company is horrible. I bought the warranty because their reviews were insanely high for a warranty company so I switched from Home Warranty of America. I never should have made the change. Since I purchased the warranty, Choice was caught by the BBB rebating customers for good reviews to drive up their ratings. After engaging in this practice their BBB rating is now a C. I purchased a 6 year warranty (for almost $2k and felt like I was buying great coverage for a great value). It wasn't until several months into the warranty when I went to exercise my first claim to have it fully denied because the 15 year old AC unit has corrosion. It wasn't until they denied the claim that they sent me the full contract (they only send you an abbreviated version when you sign up). This new version (far more comprehensive) actually has an exclusion for rusted or corroded parts (literally on all appliances See Section F, #1). Essentially, this clause allows them to deny all older AC claims because the exterior and interior portions both accumulate varying degrees of corrosion over the years. Corrosion is not even the factor for the A coil failure, but they are citing this section as the reason to fully deny my claim. I am filing my own complaint with the BBB and Office of Consumer Affairs to try to get all of my money back due to their misleading business practices. Additionally, both of the HVAC vendors they sent out to service the unit were unprofessional and seemed like they were guessing what was wrong with the unit versus knowledgeable. The second vendor determined the evaporator coil had failed but he cannot even schedule the repair for over a week because they only work 8-5 with the warranty company. It is December in Chicagoland, so I can't exactly go without heat that long and will have to now have to pay another hvac company offering same day service to do the repair on top of all of the money I just spent to purchase the warranty.

I've had Choice Home Warranty for about 6 months, and i can tell you one thing--SCAMMMMMM. They're a bunch of crooks. Of the 3 claims i've put through, none have been validated. I've talked to technicians who can't understand why they won't cover and every time I call it's one loop hole after another. And the rings they make you jump through to see a technician! If your heat breaks and you want it resolved in the dead of winter in a timely fashion, don't turn to these guys. They've taken 3 weeks and still haven't fixed my heat because the tech can't get approval for different things. I'm telling you, SCAM! Better off flushing your money away. I would not recommend, have only had nightmare experiences with them.

I usually don't provide a bad feedback for any products or company. But "Choice Home warranty" forced me to write something about them. Few things you all should know before you decide to pick "Choice Home Warranty". When you file a claim, you will need to understand "Choice Home Warranty" will not fix anything, they will come and let you know the problem only. When you call them they will either say - 1. this occurred due to a lack of maintenance and Choice does cover it. or 2. get a second opinion if you don't like the findings from their authorized technician. Either way, you will need to pay even more than the actual cost to fix the issue. Please don't fall for the reviews, I'm not sure even the reviews online are real or not. Hope this will help someone.

Run the other way... before you sign or put money down read the home warranty contract which I never saw until after I paid and wasted 4 years worth of premiums. If you think they will replace a large appliance like a stove or fridge think again they will only pay up to 500.00. There are so many things in their warranty contract that is disallowed and those things are essential to the parts they will cover that it makes a lot of what they will cover ... void. If you want to cancel buyer beware.... they will prorate the remaining months... charge 10% admin fee and deduct the cost of prior repairs made from what is left so you get none of your money back, not being upfront and honest. I paid extra to cover in-ground pool and all equipment.... it took them 6 weeks to find someone who would work with them... I am in Florida pool repair companies are all over the place... then I find out they don't cover the heat pumps that heats the water to my pool. I had had a regular water heater they would only cover 500.00 to repair that but they would not pay more than the 500.00 so if a new pump is needed OH WELL you just paid the 45.00 service call fee to be told you are s__t out of luck they will not cover the cost to replace it. If I had it to do again knowing what I know now I would have saved my money and run the other way

Two month after plumbing company came for to check the water heater pilot lite I got a service fee even though Mat from authorization dept. waived the fee then went back on his word. I called to speak to Mat and I was told I can not talk to him by Greeg manager at customer solutions dept. I have cancelled my contract for that reason. By the way the pilot lite would often go out in the water heater. That morning I had to turn it on so that I can take a shower. When IGD Pluming came the plumber told me I should not have turned the pilot lite on. I remember receiving an email about the waiver as well as it is known that you pay as the vender leaves and he never asked me to pay sense it was waived. In other instances I had to record conversations because I could no longer trust them.

The strength of this company is that they have a clear list of what is and isn't covered, but the major weakness is that they won't honor that list once you've signed up. My dishwasher had a valve cover seal go bad, which at the time was covered under their list. They first rejected my claim because they confused it with the "door seal gasket", after days of trying to get a justification, they changed their rejection to say that they wouldn't cover my claim because the valve cover seal is connected to the door. They told me that their list says they cover everything except for the door, and what they mean is that they cover everything except for the door and what is connected to the door. They will however cover the electronics that are connected to the door, but not the part I wanted, even though the agreement said their list said they would. When shopping for home warranties, it's important to know up front what is and isn't covered so you know if the price justifies the risk. Choice makes a lot of promises to get you as a customer, and makes a lot of excuses once you've signed the contract.

BEWARE BEWARE BEWARE!!!! I was completely robbed by this company and paid over 800 for 13 months of service. I paid 1750 for 5 years (around 30 a month) to get a better deal, plus they thru in an extra year which would be 6 in total. Put in a claim for my A/C in mid august. Tech came out and fixed. However it didn't last. Called Choice back and they sent him back and advised to put in new claim. Tech stated that I need a new unit completely because my unit was 20 years old. Choice gives tech a questionnaire to fill out. In that questionnaire it asks if there is any rust on unit. Nowhere is there a choice for no rust, so the tech put little rust in that section. They used that as a reason to deny claim. I fought it, and they asked for pics. This is a 20yr unit so there will at least some rust. They saw it in the picture and "profiled" me and stated that that was the cause even when the tech told me specifically that that wasn't the problem. I continued to fight it along with the tech that came out. They agreed TO HIM that they would replace the evaporator and he was just waiting for the authorization. I then called to see what the hold up was and they told me that it was denied again based, once again, on the pictures. They never sent, nor will they ever, a second opinion just to verify the pics even though the original tech was telling them that rust had nothing to do with it. Even if rust causes problems similar to this, this was not the case for me..... again, I had the tech the sent me on my side and fighting for me on this..... I cancelled my contract with them. They price gouged me and charged me non sale going rate at 44 per month as part of my refund for the remainder of the term,(remember, I bought it at 30) plus a 50 dollar admin fee. On top of that, they took back 200 from my original claim in August (which I was covered for) because they paid it out to the service tech. So, I paid 1750 and got back 950, paying 800 for 13 months of nothing..... They will find any loophole possible to deny your claim.... PLEASE PLEASE PLEASE DO NOT USE!!!!!!!!!!!!!!! Next stop, BBU, Angies List, Local news and an official complaint with the federal government!!!!!!! These statements are entirely true and protected under the 1st amendment. You're experience may vary but BEWARE BEWARE BEWARE!!!!!!!!!!!!!!!!!!

found in a google search, was promptly sent an email and a follow up call regarding my interest. Was then called 7 times on the first day and when advised that I was not ready to sign up, was hung up on by every single rep. After advising that I was not interested to remove from the call list, i was continually called for a week straight multiple times a day from different representatives who again would hang up upon hearing i was not interested. Due to the continued experience, I think its safe to say this is either how you all train your employees or speed is an incentive for them. Either way, if that is how you guys treat someone who is undecided on being a customer, I definitely don't want to experience how you treat someone once they are paying you.

This is the most dishonest company in the business. My friends have a different company but I chose this one to save a few dollars. I have been a customer for a little over two years and attempted to make a couple claims. Each time CHW has contracted sub-par repair services who did not show for several days. Each time I had to pay another service to come fix their mistakes. Truly costing me more to have them. I have concluded that I am better just paying out of pocket instead of paying a CHW service fee and then another to fix their shoddy contractors. Also if the technician finds rust on any part, they have a catch all line in their contract to deny claims. Make sure you read the fine print. Finally, the max they will pay for any one item is $1500 but its not like they ever approve a claim in the first place!

BUYER BEWARE!! GO ONLINE TO SEE PREVIOUS LAWSUITS AND CLAIMS AGAINST THIS COMPANY. Despite having been a customer of this company for several years, they denied my recent claim for an HVAC compressor failure, asserting it wasn't because of "normal wear and tear", despite the fact that the unit in question was about 13 years old. I have had my system serviced twice annually, so it was well maintained. They asserted that the reason for the failure NEVER occurs from normal wear and tear. I have found at least 4 different expert sources that say such failures DO INDEED occur for that reason. They refused to answer when I asked what percentage of HVAC compressor claims they honored historically.

THESE WARRANTIES ARE A SCAM!!! I have multiple properties and have had service with Choice Home Warranty for a couple of years now, and it appears to me that they only cover claims that won't cost them much money. Their warranties are written in such a way that everything is covered but one primary item. For example, today it is the water heater tank. They cover all the components EXCEPT for the tank. When you read the warranty agreement, it is stated in such a way that you believe they are talking about external storage tanks that you may have added to a system, not the tanks within covered systems. They they will try to smooth your feelings by offering you $250 - $300 check. Also, when they say that they will replace a unit, they don't really mean it. They will send you a check to cover the cost of a new unit (i.e. above-range microwave oven), but now you are required to go buy one, pay to have it installed, and pay to dispose of the old unit. We also found out the hard way that unless you get an attorney involved, about 95% of your plumbing is NOT covered. They would not fix a leaky drain on an upstairs tub, because it is obstructed. Reading the agreement, you are thinking that they are talking about furniture obstructing the portion of the wall that they need to get into to fix the issue, but they are actually talking about the wall itself. Then, after we argued the issue to the point of them agreeing to address the issue, they refused to fix the holes they put in the drywall to fix the drain, because of other loopholes in the agreement. What's worse, is that their repair only lasted for about 2 weeks. It was easier and cheaper in the end to pay a local handyman to do the full job. SAVE YOURSELF THE HASSLE and go with a more reputable company!!!

This warranty company is TERRIBLE!! They will fight tooth and nail to deny ANYTHING they possible can. They fought me to cover my water heater because it was "old"... duhh, thats why people buy warranties. They ended up covering it on "good faith efforts" but still claimed they would typically deny that claim. It even mentions in their operator message it doesnt matter how old your mechanicals or appliances are. This was border line fraudulent. I had to send them a copy of my home inspection (even though their policy states clearly you dont need an inspection) and also provided them with 2 other plumbers remarks stating the water heater was no longer working, and leaking, and they STILL fought me tooth and nail. Now I have a heater exhaust fan making a ton of noise. Their denying it because "there is no mechanical failure!!" If I get a car warranty my brakes are making noise, are they going to deny it because "theres no mechanical failure??" No, of course not. I'm trying to sell this home, it will not pass inspection due to the noise the exhaust fan is making. I'm now in the process of battling this one out as well....... to be continued.

I had a purchased this warranty for a piece of mind instead I was under a lot of stress. I initially put in a claim due to my air conditioner not working and they sent someone out here to inspect. the inspector away told me that my home warranty would deny getting a further inspection of why it was faulty, mind you that I paid for a policy for 6 years. speaking to the representative they indicated that someone like me it would be over looks and covered for the $287 to find if there was a leak of freon in my system. after two days a two techs came out and said that there was a leak and that they submitted a claim to choice which in turn my say there is corrosion to deny the claim which they indicated there was none by that is what they would say to deny the claim. I called to cancel my policy in which they offered $400 to go into repairs and told me to get in contact with the repair company. which in turn told me that it would be a $187 repair. I asked well won't it need freon as well if there is a leak? The person I spoke to then said "oh right wait let me speak to the field tech again." I got a call back about 1 hour later giving me an estimate of $1,187 roughly. I'm thinking how did it go from $187 to $1,187. I called home choice warranty again and they initially raised my repair contribution from $400 to $600. I told them keep your money just cancel my policy. The person I spoke to then was very friendly and said "I really want to help, let me see what I can do and call you back." He called me back and said I had two options I can receive a $1,000 credit towards fixing or I could get a new unit and get 1,000 towards the new unit. I asked how much the new would be and he said it would take one hour or maximum two hours to get back to me. Never got a call that day. next day Lenisha employee number 1852414 calls me with an attitude tell me that $600 had been authorized and I tried explaining was I was waiting on from the previous day, She very rudely said well you're only authorized for $600 and we are waiting for a response from the repair company. I asked to speak to someone else and for her information. she said "there is no one else here, I am the person you need to be speaking to." i told her that there was a lack of communication within Choice home warranty employees and that I would like to just cancel my policy. she let me know i would get my refund between 15 to 30 days. This is something I purchased to get piece of mind. you will always get denied unless you have an extended policy as I did and even then they will give you the run around and have you on hold for hours to waste your time. nothing was fixed! I also received and e-mail saying to give them a good review and in turn i would receive one extra month of coverage and that they would only use my review if in turn they saw it fit in benefit to their company.

Horrible company! They will not repair, they send out contractors with horrible BBB ratings and their customer service is not that great. Every service request I turned in there was always some loophole as why they would not pay the repairs. After the service fee was paid, technician turns in repair quote to Choice, and they always find a reason not to honor the repairs. There are a lot of customers of this company that have experienced the same problem with them. The BBB has nearly 600 complaints against this company. And they will not refund your money if you try to cancel. Stay away from Choice. They are the WORST choice.

My Trane 1400 Heat Pump quit working 3 weeks ago and the technician couldn't find a problem after switching the circuit breaker off then on. It kept working for a week or so and we left the house for 5 days' When we returned , the A/C unit was running continuously but the inside fan wasn't. It was 88 degrees in the house. Called Choice Warrant and it took 4 days before a maintenance tech to show up at my house after many telephone calls, 7:30pm on a Friday night. After diagnosing the problem the tech said he would order a fan motor Monday and let me know then when it would arrive. On Tuesday 9/12/2017 I called Choice Warranty again and they informed me it was going to cost me $400 for the motor control module because it had been upgraded but there would be no charge for the motor, Now I paid $1200 for this warranty on 9/26/2015 thru 3/26/2019 and this is my 1st claim. I WON'T MAKE THIS MISTAKE AGAIN. I'll spend my money with people I know. I definitely don't recommend Choice Warranty. Today is 9/12/2017

It was my first call to CHW, my washer stopped working, the technician came and said the board needed to be replaced, it would take 10 days. 10 days after I got a call from CHW saying that the washer could not be fixed and that they offer me $299 to replace it, with that money I could not replace a washer with similar features to the one I had, their response was that there are many sales going on and that maybe I could, I complained and even talked to the technician who said that it was indeed fixable, but the part costs $575. CHW offered me $400 so I can buy another washer, I just ordered one, but their $400 wont come until after another month.... I had a home warranty before and never had this kind of experience, will change it as soon as the contract is up

So I'm shopping for Home Warranty and their name popped up and I filled out all my information online to see what rate I would get and thy called me immediately and tried to sign me up on a promotional, I told the agent I was still comparing rates and would get back to them and he had the nerve to call me loser and hung up the phone, I guess he thought I didn't hear him, but I called right back and asked him why he would feel it necessary to call me a loser just because I need to compare my options as a potential customer, he denied it but apologized so even if thy were to offer it for free I would not sign up with them!!!!!....very, highly disappointed

I previously made a claim for my AC and they declined saying that the condenser unit was new. A different technician discovered that the leak was in an older part of the system and they still denied the claim say that it was a faulty installation. Based on using faulty installation as an excuse, they could deny every repair to every HVAC system in the country. Just garbage service and an awful company to deal with, it sounded like the girl was reading from a manual of excuses. The people on the phone seem to be trained to simply talk over you and not listen. As I said in an earlier review, I would avoid this company at all costs.

As retired disabled veterans, on limited income - we choice CHOICE due to their past reviews and reputation. Our 2 toilets (out of 3) are over 20 years old and stopped flushing properly - needed to be replaced. They sent out a plumber after 8 days - who seemed inept. He told CHOICE our toilets are older and needs to be replaced. HOWEVER - he reported to CHOICE that "sentiment" is causing the issue and is not covered under our policy. I told them ridiculous and they told me WE HAD TO PAY FOR 2ND OPINION - I told them that is crap - their original plumber had no clue and not our fault. We are going round and round. I agreed to settle with CHOICE purchasing the 2 toilets and we could install. They said to contact a TRACY at tracy@choicehomewarranty.com - she is from CONSUMER ADVOCACY DEPARTMENT. I was refused her last name and telephone number. She evidently is the person who denied our claim. Now I'M PISSED - so, I've reported them to BBB etc. because I feel that they are abusing us elderly by trying every tactic to not replace per our warranty. I am also reporting to AARP etc. etc. What a waste. ANYONE OUT THERE KNOW OF ANOTHER WARRANT COMPANY that covers Virginia City, NV (Storey County?).

I purchased a comprehensive warranty plan for home warranty from Choice Home Warranty and prepaid close to 2000 dollars in advance to get coverage on big-ticket items such as AC, HVAC and plumbing in case of a breakdown after being convinced all of that is covered. However when my AC unit stopped working in the middle of summer, and I filed claim, without properly reviewing technicians diagnosis they declined to pay for the AC replacement that was required and recommended by the technician. I had 3 different technicians look at the unit and submitted their diagnosis each lead to the conclusion that a 17 year old unit died during normal course of business, and it was well maintained. However the company kept declining using one reason after another. First they said I did not maintain the unit without even asking for maintenance records. After I forced the maintenance record, they then said it is not "proper" maintenance record. After tech got on call with them and wrote up well maintained unit then they changed the story to say it was not normal wear and tear. This does not happen during normal wear and tear is their reasoning. What is the use of purchasing the warranty when they dont cover for the main intended and agreed purpose? They are deceiving, claims specialists were arrogant and upen push back they started offering 300 then 400 then 500 dollars as courtesy credit, instead of paying for it. I ended up going to BBB, Attorney General and Media. After Media contacted Choice they called me just yesterday and offered a buyout plan rather than agreeing to pay for the replacement. Given no other choice left I agreed to take the buyout. This defeats the purpose of the warranty company. What is the purpose of warranty company and buying these expensive warranties if they keep tricking customers with deceptive practice to have to pay for major repairs? Consumers, be aware - this company is fraud. I had to go to media to even get my unused portion of money back after so much hassle and pay for the replacement myself. Find other companies than CHW if you are looking for home warranty, look at reviews and others experience before buying it. I wasted a lot of time, went through a lot of hassle and stressful moment with no fruitful results and ended up parting the ways with CHW.

Kenneth our serviceman, was very nice, professional & caring about what he was doing in our home. Service was very good. Yes, I would recommend Kenneth.

July 5, 2017 Dear Better Business Bureau, I initiated a Choice Home Warranty Home Service Agreement on May 9th, 2017. The copy of my contract arrived in the mail the day after the 30 day grace period to cancel the agreement had already expired. Choice Home Warranty has a generic agreement on-line with discrepancies from the one they sent to my home June 11, 2017. My 13 month Choice Home Warranty Service Agreement contract cost me $550, and it was supposed to be good from 6/9/2017-7/9/2018 for my home address, with a 30 day period from 5/8/2017-6/9/2017 when no coverage would be extended. After much discussion with CHW, CHW has agreed to reimburse me for 11 months minus $50 and the first month of coverage, which is about $450. I am requesting the entire amount I paid, $550, plus the two $45 visit fees be returned to me because no services were provided. Or CHW can provide reimbursement for services and the services that should have been rendered because they are covered under the contract during the first month of coverage, including the repair of the Wolf oven and the A/C fan and wheel. The first claim I made to CHW was around 6/19/2017 when my Wolf oven started to sound like it came on, but it didn't heat up. On 6/19/2017 CHW arranged to have a repair person come out. CHW gave me the name of the company that was to repair my oven, Jim's Place Specialty Appliances, I called them and set up a repair window. The company NEVER showed up the entire day of the appointment! I called them and called them, with no answer. I called CHW the next day, who did answer and said they would contact the company, and miraculously, CHW were able to contact Jim's Specialty Appliances immediately, and set up a new day and time for the initial review. The oven repair company did come for the second scheduled appointment and said my Wolf oven needed a new controller board, which is interesting because he didn't remove the bullnose from the appliance, which is required to test the parts to see which one failed (I had this part replaced by a certified Sub-zero/Wolf appliance repair company 7 years ago). I paid Jim's Place Specialty Appliances $45 for the initial inspection and they said they would call back after talking with CHW. A WEEK later I received a call back from Jim's Place Specialty Appliances stating CHW will pay for the entire repair, but I was responsible for a $180 access fee, on top of the initial $45 fee. I called CHW asking what this access fee was in regards to, the oven isn't hidden in a room or under a cement foundation nor is it behind a wall, it's in the middle of my kitchen. They said it was for 2 hours of access time to get to the part, then the repair would be covered. I called Sub-Zero/Wolf and asked what the appropriate time to “access” the repair would be, they said no more than 30 to 45 minutes, I asked if the 2 hours at $90/hour fee would be appropriate, they said no, and that Jim's Place Specialty Appliances is not a certified Wolf repair and maintenance company. I then tried to re-contact Jim's Place to negotiate a reasonable access fee, but they didn't returned my call, until after I cancelled my CHW coverage today. Late Saturday, July 1, 2017 I returned home from being gone for a week on vacation. My home's air conditioning was not blowing when I arrived home. I called CHW early Sunday morning and they hired a contractor to come out and look at it on Monday. I paid that contractor the agreed upon $45 for that visit. The A/C contractor said he would call CHW and that the repair should be covered. But because of the 4th of July it would be 2 days before they could repair the fan. July 7, 2017 he called me to inform me that CHW had refused to pay anything to repair the A/C. The cost for the repair was $850. I called CHW who said, “it was a pre-existing condition. The part and service would be covered if it wasn't pre-existing.” I replied, “My air conditioning was cooling my home when I left on vacation on June 23, 2017 and when I returned home it was no longer blowing. My contract began on June 9, 2017 and I arranged for it on May 9, 2017. Why was it pre-existing? They replied it takes a while for that part to fail. O.K. isn't that what the 30 day period before coverage begins is for (5/9/2017)? I asked how long I would have had to have had coverage before they actually honored the contract. The person on the phone would not answer my question, I paid for the entire year up front, but they don't cover things for the entire year? The contract does not state that there is an extended period for certain coverages to begin. I also mentioned that they could have had a home inspection prior to the beginning of the contract, but they chose not to inspect, instead, my AC was working before I initiated the contract in May. I live in Mesa, Arizona. It has been over 120' F during the day and upwards of 100' F at night. I would have called the first day my contract was valid if it hadn't been working. But my AC was blowing great, I didn't need to call, until I got home from vacation on July 1, 2017. I built this home 10 years ago, August 2006. The same HVAC company that installed my AC has upkept it the entire time. I called the original installing HVAC company this morning 7/5/2017, he said this fan/wheel failure should have been covered under this home warranty. The reason I bought the warranty is because my home is 10 years old and A/C units are known to fail around 10 years, and summers are hot here. Here is the paragraph of my CHW contract that applies to A/C. 4. AIR CONDITIONING/COOLER NOTE: Not exceeding 5 (five) ton capacity and designed for residential use. INCLUDED: Ducted electric central air conditioning, ducted electric wall air conditioning. All components and parts, for units below 13 SEER and when We are unable to facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant, except: EXCLUDED: Gas air conditioning systems - Condenser casings - Registers and Grills - Filters - Electronic air cleaners - Window units - Non-ducted wall units - Water towers - Humidifiers - Improperly sized units - Chillers - All exterior condensing, cooling and pump pads – Roof mounts, jacks, stands or supports - Condensate pumps – Commercial grade equipment - Cost for crane rentals - Air conditioning with mismatched condensing unit and evaporative coil per manufacturer specifications – Improper use of metering devices - Thermal expansion valves - Refrigerant conversion - Leak detections – Water leaks - Drain line stoppages – Maintenance - Noise. No more than two systems covered unless purchased separately at time of enrollment. We are not responsible for the costs associated with matching dimensions, brand or color made. We will not pay for any modifications necessitated by the repair of existing equipment or the installation of new equipment. This repair should have been covered 100%, but it was denied 100%. After complaining for a long time CHW did say they would be willing to cover $100 of the $850 repair of the AC fan and wheel. I paid $550 for the coverage, I expect 100% coverage. CHW has agreed to refund $450 of my annual coverage stating they covered me for a month already, which they obviously did not. In fact, the oven repair company finally called back (after I started this letter, and canceled my coverage) on 7/5/2017 and I asked for the oven part, since I paid for coverage during that period of time, they called CHW, who said they would not let me have the part they had approved and I paid for through my home coverage contract. CHW seems to have a scheme where they charge people for coverage they don't provide and then when they refund the coverage they keep $100 and that's their business model. I expect 100% return of the $550 I paid for the service contract, or a $450 reimbursement for the remaining 11 months, and reimbursement of $750 for the repair of my air conditioning fan and wheel (My old HVAC company was able to fit me into their schedule today and do the repair, all in one day. Although, they were reluctant, seeing that I had a CHW home warranty and they felt strongly that that home warranty should have covered the repair cost, which ended up only being $750 with my old company, $100 less than the CHW contracted compnay.), and CHW will repair of my Wolf range for no more than a 30 minute access fee (Tri-City Appliance is a Wolf certified repair company and can do it in 30 minutes) and cover the cost of the part (although, I'm not confident that is even what's wrong) or reimburse the cost of Tri-City Appliance repairing the oven.

I tried for 2 weeks (with hot temperatures) to get my AC repaired. I followed every thing asked of me and waited for each step to identify the problem and get it corrected. Initially, they told me the unit was under a manufacturer's warranty (which it wasn't) and when I verified and called them on it they reviewed it again. After their second review, they said the unit did not have the correct diagnostics done so they would not pay for the repair. When I told them (and proved it) that I had the correct diagnostics done, they agreed to review it again. The third (and final) time they came back with the generic "improperly maintained system" excuse and refused to pay for the repair. All this time it was over 90 degrees outside and we were all very uncomfortable, including my 77 YO mother. Choice Home Warranty decided to not pay for a contracted repair after I paid for the initial service call and the $2K repair on my own. This is a consumer ponzi scheme where they have absolutely no intention of paying for repairs that are covered and they used ridiculous excuses to do it. NEVER BUY FROM CHOICE HOME WARRANTY. I have informed everyone I know, including some prominent real estate agencies, about this and I would encourage everyone to do the same. They have been blitzed on social media and I will continue to do so until I get this resolved (or feel better). NEVER BUY FROM CHOICE HOME WARRANTY. - you will lose your money, sanity, and peace of mind because they are scheming to take your money and not provide the service they promised.

We have had issues with every claim we have made. This company has no personal concern for their customers. They have made me feel like what I'm dealing with or going through or issues I'm having do not matter. Their representatives I have talked to have a different story every time we talk to them, and the managers we speak with have a very "oh well this is how it works" sort of attitude with no resolution or helpful attitude. I'm not the only one in our family who have had choice warranty either. My mother in law had them and quit paying because she had nothing but issues with their service as well. We made a claim on 6/30/2017 and still have had no communication as to the matter as of 7/5/2017. We are to wait for an automative voice mail we are told. You would think if a customer has complained or is having such issues with the service there would be some kind of communication. In my option they do not care about the individual customer just the monthly payment they make.

This is a copy of a letter I wrote to Choice Home Warrenty. It explains my history with them. Nothing has yet been resolved. No one has contacted me about it. Here is the email: Where do I start? I have been a customer for almost a year now. I faithfully pay my monthly bill. I pay my service call money. Yet....I have never really received decent service. Your company lied to me about my washing machine, u till I had prof the repairman you all contracted never did what he said he would. I waited weeks for a repair person to return my call, going through several, I might add, to even get a schedule for my dishwasher. Again, was mysteriously not covered. This leads me to my latest claim which again, I have proof your company scammed me. See, I have a huge wall unit microwave/ oven combo. It needs a new something or another, for the sake of this discussion let's call it a widget. So repair company A puts in an order for a new widget. You all approve the repair. But, you all deny him the repair because he wanted to order the parts to get it her sooner.his past experience with your company is a 2 month wait on parts. So no one calls me. Several days later I call repair guy A to ask when he is coming out. He said you dropped him and I got reassigned. No one told me that. So I call to find out the next step. You set me up with repairman B. Repairman B is sketchy. Doesn't return calls, voicemail is always full. But he comes out. It has now been two weeks give or take. He looks at it. Doesn't even turn it on and after listening to me says, it needs a new widget, but with a new widget you need part x and part z. This is expensive, especially since you need two men to pull the unit out of the wall. He says the Vhoice will probably buy a new unit. So he leaves. Again, I hear nothing. I call Thursday to Choice and the guy on the phone says they have heard nothing from repairman B. I call multiple times to repair man B and finally get an employee. She says the repairman is out of the office till Friday. He will submit paperwork Friday when he returns. 2 minutes later ( still Thursday) Choice gives me a call stating that I need to call you. I call. I get notified that my microwave wall unit is not covered because of arching. Interesting I think. Neither repairmen mentioned that. Today I finally got hold of repairman A ( B still has not returned call) and talked to repairman. He asked if repairman B took out the microwVe. I said no, he didn't do anything to it. I don't even think he turned it on. Well, apparently the only way you can tell if a microwave has arching is to pull it out of the wall ( a two person job, I know because I had the oven part repaired( not by Choice of course) and it takes 2-3 men. Also, the back has to be removed and the microwave has to be turned on. NONE OF THAT was done. None. So there is no way arching could have been found. I expect my wall unit to be repaired by a person I choose or money to replace the full amount of a whirlpool wall unit microwave/,oven full size unit. This is the second time now I have been lied to about a reason something was not covered. I have done my part paying my bills. It is time for you all to do your part.

Contractor they sent misdiagnosed my unit along with flat out lying to warranty company about my unit having low freon due to stating it leaked out of my service cap, which I later found out is NOT even possible. I of course later found this out with a 2nd opinion of my own money all of this and sent all documentation to them to review. The excess of freon their contractor put in my unit caused further damage to my unit along with finding a wire that had been cut. The warranty company refuses to re-review the claim stating they are not responsible for their contractor and I will be cancelling my service with them. Their lack of response to the seriousness of the situation along with refusal to re-review a "valid" submission of my original claim with the 2nd contractors documentation is just wrong. I have filed a complaint against the HVAC company as well so they should understand I am very serious, but they seem to just want to wash their hands of any common sense in assessing how this should warrant a review of the claim and reimbursement as the original claim was handled wrong by their own contractor. I understand the warranty company is NOT the contractor, but they should consider reimbursing my claim as they are the ones who dispatched the original contractor.

Purchased the upgraded warranty for a condo for my senior mother who lives several hundred miles away so repairs would be handled with less stress. The company responded promptly and technicians arrived in a timely manner. One problem was a socket that the microwave was plugged into stopped working. Since first thought it was the microwave, had to pay that service fee with no repair. Electrician called and another service fee. CHW would not pay to locate where the problem was. I paid over $400 to have plug/socket repaired. Now the air conditioning unit (inside portion) is out of balance and vibrating causing loud clanging noise when on. Since the system still cools, CHW would not repair the vibration/balance issue. Have to wait until it fails and is inoperable (in Las Vegas in the summertime) and the repair costs significantly increased. Makes no sense. On hold currently over 30 minutes to cancel contract. This is unacceptable and not how it was represented when purchased.

Courteous customer service agents every time I called & fast service delivery . I had other home warranty services before but so far this is the best choice of all.

We got Choice Warranty when we purchased our home. Our AC went out, so we called them to send out someone to check it out. The gentleman who came was awesome- very helpful. But when we called Choice back, they said we would have to pay $200 for a leak test when we already knew there was a leak. Then after the leak test, Choice would not cover the leak any time there is rust. How would there not be any rust when it's an outside unit? So we decided not to do that. But then we noticed our fan was not running (it had been working while fixing the leak). When we called Choice back, they said they would not cover it because we did not fix the leak. They said if we would have called about the fan first, they would have fixed it. All customer service we talked to were no help. We would NEVER use Choice again- it's not worth it at all. And even the $60 service call fee we had to pay, the guy who came said that is generally what you pay any company to come out. Don't use Choice! Not worth the headache.

This company should not be in business. It is a scam. They do not pay claims and in fact, deny without any physical evidence (pictures or reported evidence from service technicians, etc.). We purchased this policy when we recently purchased a home that had systems & appliances that were 20 years old. The sales rep stated that would not make any difference and our systems & appliances would be covered. We filed a claim 5-17 for a leaking furnace and after no calls all day, I called a reputable heating & air person myself. They refused to work with CHW as was not paid on prior claims that CHW had contracted with them to do. With water leaking, I had no choice but to pay myself. Our Furnace & A/C was just worn out. Old. Non-repairable as it is an R22 and parts are no longer obtainable (Government banned due to environmental issues). Even with the report from the professional company as well as pictures supporting NO RUST, CORROSION or MISUSE, they denied for just that reason. What a joke. Ever heard of Great Benefit Life Insurance Company from the movie "The Rainmaker"? CHW is them. Do not waste your time or money.