Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Jeremias Pando

I thought the repairman would cancel on me, understandblgh, because of the weather but he didn’t

2 years ago

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Bridget Knight

What I liked is once the tech comes out they evaluate and fix or replace the product.

2 years ago

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Pam Joyner

I appreciate the quick turnaround on having the technicians come out to fix my problems with air/heating.

2 years ago

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Nishith Purwar

Awesome experience. They truly provide solution to your problem and very responsive.

2 years ago

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Anisoara Rosiu

That the refrigerator was fixed , I just wish it was fixed sooner but still thankful it was fixed

2 years ago

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Thomas

It took two weeks to find a contractor to come to my house to fix my ac in 100 deg.weather in West Texas The AC guy they finally sent was good but the wait for a disabled Vet. wasn't .

2 years ago

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Chad

You get technicians here in a timely manor but the resolve is not quick and the offers are not great. So the out of pocket is a lot even though you purchased insurance

2 years ago

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John Bell

They don’t call from a consistent phone number and messaging interaction is clunky at best They don’t really answer any questions

2 years ago

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Cheryl Garruto

Good value for cost of 3 1/2 coverage. Never had an issue with getting a claim approved

2 years ago

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Avis Bolling

Great response, great contractors who do awesome work and that makes for a very satisfied customer.

2 years ago

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Fernando

My claim was processed quickly and an electrician was assigned to my address the next day.

2 years ago

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Ivelisse

Very satisfied. Choice Home Warranty always picks the best companies to help with repairs.

2 years ago

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Karen

Very responsive to claims. No hassle so far with service providers. Glad we chose Choice!

2 years ago

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John Steciw

very professional and friendly - also NO MESS afterward. thank you = they were great

2 years ago

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Rhonda

Always responds and sends a technician within a few days to solve our household problem.

2 years ago

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Jerry

Use them several times with only one issue with a dryer. All other issues taken care of satisfactory.

2 years ago

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Elle

When a service man doesn’t show up at the scheduled appointment this not acceptable! A telephone call would be nice to say they’re running late but that they’re not coming at all

2 years ago

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James Thompson

The appliance repair was exceptional. The tech sent out on 2 occasions on plumbing issues was horrible.

2 years ago

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Rosie Diggs

You know what’s covered and as soon as you set the appointment, someone comes to fix it.

2 years ago

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Nancy Brieschke

Cost for initial visit is a bit high. Had to wait several days before a service company would come out.

2 years ago

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Tee Cogliandro

Home warranty companies have saved us thousands of dollars over the last 20 years.

2 years ago

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Heather Lewis

love the fast reaction time it to to filr the claim and have the service completed

2 years ago

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Harvey

The HVAC repair man charged me twice to repair my heater once after the request was submitted,and 7 days later. The CEO of Choice basically said " tough luke " because it was a small amount .$150

2 years ago

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Shanna Pryce

Very easy process and the service providers are good. Professional customer service staff too.

2 years ago

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Craig

Terrible...1st I received email claim was approved, the day the repair was to be done I received appointment reminder email...then I was told claim denied. ..I paid a LOT of money for my warranty...This WAS UNACCEPTABLE.

2 years ago Edited September 11, 2025

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Verified Customer

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Leroy

The professionalism of the service provider, the technician and overall service.

2 years ago

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Michelle Lunders

Choice Home Warranty has been very responsive and they stand behind their warranty program.

2 years ago

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Kenneth Turner

The immediate response was good, however the company they chose took over 2 weeks to complete the job

2 years ago

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Joe K

I’ve had two separate issues which were satisfactorily covered by Choice Home Warranty.

2 years ago

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Jim

Why I have to pay for someone to come out and tell me what’s wrong then pay another &75 to have them come back to do the repair is quite a bad business practice I do not feel we will get another contract with you

2 years ago

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Michael

They helped me , were responsive , and the company came to my house was wonderful service

2 years ago

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Chris Wheeler

Warranty is just a "word" that doesn't MEAN anything. You don't fix the problem and don't replace the defective item. You just give a meager $$ amount for the defective item.

2 years ago

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Anthony

Apparent disconnect between Choice and company selected to do repair. Poor communications between both organizations.

2 years ago

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LeHa Tran

My dryer is not working for almost a month now and still not fixed. You scheduled me with a technician who was not even in town to do the job. I called to confirm just to find out she was out of town.

2 years ago

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Roman

They don't want to switch my water heater for a new one even though it's been 2 times in year that they have to send someone to fix it.

2 years ago

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Bloomer

They have done what their advertisement says. They respond quickly and follow-thru.

2 years ago

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Benny Ocasio

Job done but waited way too long due to miscommunications between choice, vendor and myself. Still, convenient and responsive

2 years ago

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Dylan Albury

Service was fast and professional. Technician was knowledgeable and very courteous.

2 years ago

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Eric

I did not like how long it took to find someone to come fix my problem this is the second time this happened on the last too claims.

2 years ago

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Elizabeth

I had to wait about 10 days to get my sink fixed. I wish it could have been a shorter wait

2 years ago

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Gloria

Quick response to my claim, techs that arrived we’re qualified and professional!

2 years ago

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Jose

The gentlemen that serviced my washer were courteous, efficient and professional.

2 years ago

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Becky

Fairly fast at assigning venders to the claim and most of the venders are reliable and able to attend to the tasks !

2 years ago

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Suzanne

Good customer service and turn around time. Little low on replacement amounts for appliances and fixtures.

2 years ago

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Diane

It was a very pleasant experience, they sent someone quickly and did the repairs

2 years ago

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Terri

6 weeks now and my dryer still isn’t fixed. repairman has been here 3 times keeps telling me it’s fixed but he leaves and it’s still not working correctly this is beyond infuriating at this point.

2 years ago

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Dale Hernandez

Air conditioner service provider was excellent - he was professional and did a great job

2 years ago

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mubashar hussain

My water heater had a leak, I call CHW, they assigned the service for the next day.

2 years ago

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David Maysonet

They were good when I called them and it took a few days before i had someone at my home and got the job done.

2 years ago

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Genelda Carswell

I really liked the timely manner that the technician got to my house. The problem was resolved.

2 years ago

Choice Home Warranty Reviews