Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Michael Dugdell

The contractor, 360 Aire, was punctional, professional, competent, thorough and friendly.

1 year ago

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Lucile Rawleigh

He was very good. Very thorough. Happy with service as always. Waiting for gift card.

1 year ago

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Phil Wicktor

The request was handled quickly and service was completed within a couple of days.

1 year ago

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King Chao

Choice home warranty is very proactive to help customers to get their problems solved.

1 year ago

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Verified Customer

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Nilda

CHW is not a good company. After many attempts for a plumber they told me to find a local one that they would reimburse me. The plumber charged me $692.75 CHW only reimbursed me $65.00. I plan to cancel CHW.

1 year ago

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Verified Customer

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Abdur Khan

Service was provided within 24 hrs. Technician was professional and knowledgeable.

1 year ago

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Stacey and Phillip Myton

resolved the problem quickly and professionally and provided helpful information for the future

1 year ago

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Jennifer

The price is very reasonable, customer service is great. They respond quickly to customer's needs.

1 year ago

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Frank August

CHW replaced water heater in 2022. Started leaking in 2024. Charged me 470.00 to replace again. Charges were for warranty processing and required modifications. Disconnected and reconnected 2 pipes to install heater.

1 year ago

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Latresha

The callout fee is reasonable and the callback is pretty quick. The vendors that have come out have been very helpful.

1 year ago

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Debra

They replaced our HVAC, but it took 6 weeks and 3 different contractors due to their poor relationship with the vendors.

1 year ago

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Verified Customer

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Leon Rosenberg and Matan Gutwaks

Excellent service. Reply from Choice within an hour and service within 1-2 days. Totally worth it.

1 year ago

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Verified Customer

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Darrell

My claims were approved and completed efficiently. It helps save on expenses not expected.

1 year ago

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Verified Customer

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Lola

Love the techs n their professionalism... Hated that there was a mix up with scheduling

1 year ago

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Liwei Yan

They did an awesome job. If they could cover the whole expense that would be great.

1 year ago

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Gale

responsiveness, good customer service, like the companies that were assigned to my claims.

1 year ago

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Fred

Bought to cover specific items unique to country living and have been denied on a few obvious valid claims costing me money in the $1000s of dollars.

1 year ago

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Verified Customer

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Cheryl (Hardy) Dillin

The problem on my fridge claim has not been addressed and no one followed up with me within 48 hours as promised. Based on this experience, I wouldn’t recommend it at all.

1 year ago

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Verified Customer

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John Jones

On my 2nd 5 year contract. I've been very happy overs all. Only had Zone time CHW did not come thru

1 year ago

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Sandra Nelson

I like my warranty on all my appliances they do and excellent job thank very much

1 year ago

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Verified Customer

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Frank

Service was almost non existent. Never kept in touch. Never sent a technician and when I called after two weeks, told to contact my own service provider. Seems that in Rual areas they provide not help.

1 year ago

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Verified Customer

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Jason

So far so good! 2 requests for service and 2 successful repairs. I have zero complaints or concerns

1 year ago

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Edwadda

the service work was good everytime. need to be a little bit sooner on finding a service person

1 year ago

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Michael

This was best service, a very professional and pleasant service man. I am happy issue was done .

1 year ago

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Verified Customer

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Nina

Waiting over two months for a service technician and canceling appointments multiple times without my input or a phone call. I would never recommend Choice Home Warranty. Terrible customer service!

1 year ago

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Verified Customer

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Christopher Byrd

The claim on my plumbing repairs is going horrible. The plumber is very unprofessional and not responsible. The case managers are not working with me in regards to my claim. Very disappointed in this experience.

1 year ago

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Alfred

I was happy with first issue which replacement furnace water pump. For the second claim the GE Technician could not duplicate microwave issue so I will have to replace it at my expense ($200).

1 year ago

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Alex

Over the years I have noticed that it takes longer now to find a qualified technician, so wait times are longer.

1 year ago

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Julie

It is a sense of relief having Choice Home. As soon as something happens I will call them.

1 year ago

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Kathy

I have only made one claim but was very satisfied with the company and repairman.

1 year ago

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Robert

Easy to place a service call. Person who assists with my call is friendly and helpful

1 year ago

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Faith Tomlin

I liked the fact that I don't have to search for a repairman. They do it for me.

1 year ago

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Zero Box 65

Service was prompt and professional. The service technician took the time to explain everything.

1 year ago

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Regina and Gerald Windland

Easy to communicate with, fast reply with the appointment information. Very easy process.

1 year ago

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Ana

Service calls are scheduled right away, friendly customer service, and expert technicians.

1 year ago Edited June 5, 2025

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Verified Customer

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D Maze

Having to pay for an installation of any product was insane to me. They would pay for the product, but you were responsible for the install.

1 year ago Edited November 27, 2024

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Thomas Maddox

Good company. I have used then several times. Only had one issue . Otherwise no complaints. Easy to file a claim

1 year ago

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William Gardiner

I wish I had never bought your product. CHW is quick on the sales , but slow on the repairs. Dishwasher could not be repaired . A check was sent for $250. The cheapest dishwasher at Lowe’s was $300

1 year ago

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Verified Customer

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Carol

I've purchased CHW for multiple years now and have not had one bit of concern or issues.

1 year ago

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Teresa

Very satisfied with the service it was easy to place a claim and prompt schedule service

1 year ago

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Ricardo

Got right, no more problems so far with the dishwasher. I hope it doesn’t break down again

1 year ago

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Roger

Choice Home Warranty is very reliable. They took care of my refrigerator quickly.

1 year ago

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Vic

So far so good. An excellent technician was sent out to fix dishwasher problem. Irvin did good,

1 year ago

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Charlene

Reporting a covered service is, very simple. And their service employees are great and thorough. Good Job

1 year ago

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Verified Customer

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Carlos Rancho Santa Margarita, California

Good response time. Had some problems with the interactive voice but it worked out.

1 year ago Edited May 27, 2026

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Verified Customer

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Leeoma

Filed to claims dryer still not working properly. Stove service to weeks later firer dept came carbon monoxide in house. You requested another 85.00. I am requesting service be canceled .

1 year ago

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Jen

Having to wait a month to get rebate for a new washing machine. Just not right. And our water heater had issues and waiting weeks to get part. Just not right

1 year ago

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Verified Customer

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WARNELL RHETT

Promptness and professionalism. Knowledgeable of service contractors and courteous professional.

1 year ago

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Scott Barden

So far not impressed with how long it takes to get things fixed. .. I do love the idea of it my furnace broke down about a week ago still have no clue when someone is coming

1 year ago

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Verified Customer

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Ellen Forsberg

I have only needed help one time, with a plumbing issue, and it was handled promptly.

1 year ago

Choice Home Warranty Reviews