Choice Home Warranty: Read 47,162 User Reviews From Real Homeowners

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Verified Customer

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Kelly Alvarez

They have basically covered not one thing. So in the end, I've paid more. We will replace your appliance is a lie. They didn't fix my refrigerator at all and I had to call in my own service person.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Mary Page Savannah, GA

I would give a 5 but it's so hard to get in touch by phone. The price went up but when you get in contact with them, they get job resolved quickly.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

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Shauna Walker Atoka, TN

Even with proper documentation, they denied my claim. They kept citing issues with the furnace that were completely incorrect and shown to be in working order on an inspection report.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

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April Canzano Reynoldsburg, OH

There is a misconception that the company replaces appliances when in reality they replace half of it with low ball value of replacement appliances.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

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Lynn Accorti Avon Lake, OH

They only offer fly by night companies that are not reputable. Except this one time I got Sears for a job and he was very knowledgeable & professional. I am currently dealing with a furnace guy & I am very displeased!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

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Verified Customer

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Rodney Republic, MO

Things get done quickly. They replaced my ice maker in a week. It is a good value.

4 years ago

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Dwayne Rogers, AR

Great customer service. They have been very positive to work with. They fixed my garbage disposal.

4 years ago

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NATHANIEL WILSON JR Shreveport, LA

I HAD A FRIDGE PROBLEM.THEY SENT A FIRST AND SECOND TECHNICIAN,UNTIL THEY GOT IT FIXED.

4 years ago

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Stephanie Hodge Brandon, MS

The customer service team is excellent and meet the needs of their customers probably

4 years ago

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joe allen Hendersonville, TN

Immediate response, timely technician schedule, professional evaluation of problem

4 years ago

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B Whitfield Catonsville, MD

Choice Home Warranty found a company to come out to address my problem a lot faster than I thought they would.

4 years ago

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Mani Rajagopal Bloomington, IL

The service provided for the sump pump was in a short period of time. I really appreciate it.

4 years ago

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G. Castro Columbus, GA

Good service, fast and friendly service. Had a couple jobs and they helped me greatly

4 years ago

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Judith Cates Vero Beach, FL

The repairman came and left but the issue is still there. He supposedly put new parts in the dryer but he did not obviously it has the same problem.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Jan. 11th, 2022

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Verified Customer

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Ron Kratz Paterson, NJ

Not covering my claims. Been denied on more than one claim and took extreme work to get one thing covered that should have not taken that much effort.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

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Verified Customer

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Robert Katz Clear Brook, VA

No control over providing repair dates. It seems like when a provider accepts request which could be from hours to days.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

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Verified Customer

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Dana Everett Sherwood, OR

Speedy service, quick response time and easy to approve our request from vendor.

4 years ago

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Zohra perry Naples, FL

I love the way they respond but I am not happy with the service provider in Naples fl

4 years ago

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zhi zhi ma Houston, TX

Case manger need to be more professional and need field sit experience. There are no any chances to get the appeal case approved. l case

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

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Verified Customer

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Sheryl Vance

When I had a problem 2 months ago the contractor didn't fix the problem and he suppose to come back to work on it and never came back poor service

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

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Verified Customer

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Linda Fleming Charlotte, NC

Very affordable, excellent appointment scheduling, professional service excellent!

4 years ago

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Louis Walker Rockford, IL

Fast and accurate and to the point. Also did not like the fact that they gave me half the value of my dryer

4 years ago

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Myra Alabaster, AL

The replacement key option was great. But the person for heating service did not leave any paper work identify results.

4 years ago

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Kathleen Haas Trenton, OH

Your customer service person did not do anything when I told her of a problem after my dryer had been "fixed"

4 years ago

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Verified Customer

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Soom Chandrika Chattanooga, TN

Lisa R customer service skills are phenomenal. Lisa is efficient with great business ethics.

4 years ago

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Rosemary Anderson Shreveport, LA

Excellent service. Technicians are knowledgeable and care about the service they provide.

4 years ago

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Ana Houston, TX

Efficient, professional, took care of my situation quickly. Southwest Pool and Spa was phenomenal.

4 years ago

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Anthony Brockman Fond Du Lac, WI

They are quick to respond to problems that you have and I are loyal workers to fix the problem

4 years ago

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Johanne beebe Tucson, AZ

Took too long to find problem in the kitchen. People that were sent we're incapable of finding the problem.

4 years ago

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Elda Mae Bunny Johnston Swanville, MN

The repair man was very polite and the service was always at the tme he said he was coming

4 years ago

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C A. Price Birmingham, AL

My first claim and I had an awful experience! Choice approved a claim with a contractor and then he flaked on us and didn't come back to do the work, then a new contractor came out and they denied the same claim.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Verified Customer

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Karin D Altman Myrtle Beach, SC

Very quick service when our garage door went out. The service was scheduled the same day.

4 years ago

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Verified Customer

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Vamsi Krishna Parepalli Coppell, TX

Good and on time service. Nohickups. Within 48 hours of ser ice request, service was done.

4 years ago

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Verified Customer

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James Newell Goldsboro, NC

Very fast and dependable service! Never know when things can go wrong and Choice has always been there for me!

4 years ago

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Valerie Smith San Antonio, TX

they can NEVER get me a technician immediately when needed -2-7 days minimum as a rule. I paid out more to get my own repair people in a timely manner than I paid for this worthless warranty

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

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Verified Customer

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Steve Helton

We had a electrical problem and they sent somebody out to look at it and said they couldn't figure it out and he did everything that I did before he got here but in any event they turned it down and declined me.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 3rd, 2022

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Verified Customer

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Jack Grove City, OH

Excellent assistance and easy to use. All repairs were corrected in a quick manner.

4 years ago

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Daniel & Barbara Palmeri Baldwin, NY

representatives are polite and efficient, response time is timely, contractors are professional and respectful

4 years ago

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Carlin Belleview, FL

It was hard to Communicate because it is a rental property. But once the appointment got made it was taken care of.

4 years ago

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Lyn Shade Hoschton, GA

Assist with providing timely, professional and knowledgeable, individuals who provide the best services to customers

4 years ago

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ThAnh Le Las Vegas, NV

Not finish to fix the dry I called 2 times make 2 claim at same stuff then have to paid 150$ for nothing Don't trust them any moo

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 21st, 2021

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Audrey Houston, TX

The repair guy did not have all the things that was needed to fixed the dryer. He had to leave and come back.

4 years ago

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James Powell Simpsonville, SC

CHW is generally responsive to our needs. No complaints. Especially attentive to calls.

4 years ago

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Jeannette y Brown Edgewood, MD

while sent service tech promptly, when replacement was warranted, was no informed installation was not included and had to be paid by insured

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Verified Customer

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Delores Joliet, IL

They're fair. They came out when you call quickly. It did take a while to get the part.

4 years ago

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William Durham, NC

I'm completely satisfied. The serviceman was very helpful and accommodating. It was very efficient.

4 years ago

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Adelene Jonesboro, GA

Choice's staff is attentive and accurate and professional. They came through for us.

4 years ago

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Anonymous Wilmington, DE

They just don't do what they offer and they are not customer service oriented the whole company is bad. The serviceman fixed the outlet but did it incorrectly so he had to come back to fix it.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 16th, 2021

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Verified Customer

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Joy Chicago, IL

They respond quickly. People came out really quickly and they are able to help me with my issue.

4 years ago

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Verified Customer

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Robert Southampton, PA

I like that you can put a claim in on online. I've only used them twice and second time was lot easier than first.

4 years ago

Choice Home Warranty Reviews