Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Esther Corpus Christi, TX

Problems with air condition and they fixed it. I haven't had any problems with them.

4 years ago

check_circle

Verified Customer

star star star star star

Naveen Helotes, TX

They always there to help whatever they got allow in the policies and procedures.

4 years ago

check_circle

Verified Customer

star star star star star

Victor Bogue Chitto, MS

It’s been very good and only had one complaint with a service company over my washing machine.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Anonymous Laurel, MS

I've had good experiences with the technician. The jobs have been performed to my satisfaction.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Naperville, IL

The claims department definitely is currently and rude and based on my experience. I had a bad experience with the claims team.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2022

check_circle

Verified Customer

star star star star star

Rose Houston, TX

I used it last month and the guy was very very nice. Very dependable. They're very nice people.

4 years ago

check_circle

Verified Customer

star star star star star

Eugene A Cook Houston, TX

They had problems ,but they finely were able to fix the trouble. Now the unit is working fine.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Paula Jensen Odenton, MD

It has been over a month I placed my first service request, and I still haven't received a resolution nor the issue with my dryer has been addressed.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 17th, 2022

check_circle

Verified Customer

star star star star_border star_border

Young yoon Carrollton, TX

I lost $60 as a result of bathroom faucet stoppage. Choice plumbing coverage shoud be removed. Electric coverage is satisfactory.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 17th, 2022

check_circle

Verified Customer

star star star star star

Lillian Ramos Rodriguez Gainesville, FL

Prompt service great provider. No problems placing a claim and same day referral.

4 years ago

check_circle

Verified Customer

star star star star star

Suzanne morris Port Arthur, TX

Excellent service and very fast. I had a new heater less than a week after I turned in the claim

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

James Scott Anderson Havre De Grace, MD

I was deceived by the salesman to start. Then I was offered a crazy low price for the replacement of a dishwasher. Then it took a long time to get the replacement money.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

barbara adler Ocala, FL

It is easy to reach them and they quickly schedual an appointment for the needed service.

4 years ago

check_circle

Verified Customer

star star star star star

anthony Charlottesville, VA

Excellent technician dispatched for the specific job. Extremely prompt response.

4 years ago

check_circle

Verified Customer

star star star star star

joy adair Atlanta, GA

got appointment for service immediately - very professional - highly recommend - quality service

4 years ago

check_circle

Verified Customer

star star star star star

srinivasa r ekkurthi Aurora, IL

They are prompt and reliable. When I called for problem last 2 times they attended with one hour

4 years ago

check_circle

Verified Customer

star star star star star_border

Bruce Ward Tyler, TX

For the most part the coverage has been good, but some of the monetary replacement amounts are very low.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Fred Cross Ingleside, IL

Your marketing campaign ( numerous email, unsolicited phone calls despite being asked to remove my number from your calling list) makes it clear that you do not care about your customers.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 17th, 2022

check_circle

Verified Customer

star star star star star

VIRGINIA HALL-BROADNAX Fort Walton Beach, FL

Took care of my claim in a very timely manner. Reps were always professional and courteous.

4 years ago

check_circle

Verified Customer

star star star star star

Darnell Riley Statesboro, GA

The customer service was great and the technician that to my home had a lot of knownlege.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff Johnson Draper, UT

Terrible experience, if an appliance you have for fixture you have needs to be replaced then you have to have it replaced with an inferior item and not what you had. low , low, ,low quality work and bad technicians.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Garrick Hinaga Makawao, HI

They get someone to fix whatever it is that is not working in a reasonable time and the cost is fair.

4 years ago

check_circle

Verified Customer

star star star star star

Robert S. Buzney Cleveland, OH

Even though it took over a week to get my fridge repaired I am happy with the co that did the work.

4 years ago

check_circle

Verified Customer

star star star star star_border

Pat Gibson

Liked repairman. Did not like: slow communication of choice agents with customer as well as repairman.

4 years ago Edited April 18, 2024

check_circle

Verified Customer

star star star star_border star_border

Harlan Harper Lee's Summit, MO

Little disappointing at this point. Did not actually talk to anyone. Tried to get help after ac went out. As a rule they do well.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Andrea Lamb New River, AZ

Great service. The technician was knowledgeable and got things fixed in a timely manner.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ravi Bhusani

"ROCZYNSKI PLUMBING & HEATING SERVICES" has the waste technician. he reported wrong diagnosis. For the same machine first time he came in he said its reset problem and then garbage disposal worked. after 3 weeks it had issue again, this time he said without touching the system said he cant do anything. over that he reported that switch was the problem which he fixed the first time. That means he is claiming that his first service is wrong. Choice home warranty is good but the vendor who came for the service is very bad.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 2nd, 2022

check_circle

Verified Customer

star star star star_border star_border

Alexandre Holly Springs, NC

The technician came after 3 days my heating system stop working. It took more than a week to approve and purchase the blower.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Jackie M Baton Rouge, LA

Each time I needed service they were prompt and took care of my problem in a timely manner.

4 years ago

check_circle

Verified Customer

star star star star star

Toni Matheny Central Point, OR

I have had used Choice Home Warranty for many things, so efficient, quick and great service!

4 years ago

check_circle

Verified Customer

star star star star_border star_border

April Canzano Reynoldsburg, OH

There is a misconception that the company replaces appliances when in reality they replace half of it with low ball value of replacement appliances.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Mary Page Savannah, GA

I would give a 5 but it's so hard to get in touch by phone. The price went up but when you get in contact with them, they get job resolved quickly.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Shauna Walker Atoka, TN

Even with proper documentation, they denied my claim. They kept citing issues with the furnace that were completely incorrect and shown to be in working order on an inspection report.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Whitney W Harvey, LA

Response time was extremely quick and the vendor sent was professional and knowledgeable

4 years ago

check_circle

Verified Customer

star star star star star

Pamela Childers McDonough, GA

For the quick response time. This was my first time using them and I was very impressed with them

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynn Accorti Avon Lake, OH

They only offer fly by night companies that are not reputable. Except this one time I got Sears for a job and he was very knowledgeable & professional. I am currently dealing with a furnace guy & I am very displeased!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Brigitte Conroe, TX

Problem was resolved with no follow up. Customer service was very good from beginning to end.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Jackson Macon, GA

Could not reach them had an emergency and then was totally rude to me. I have a six year contract that ends in July this year. I recommended them to three family members and two friends who all purchased, never again.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Kelly Alvarez

They have basically covered not one thing. So in the end, I've paid more. We will replace your appliance is a lie. They didn't fix my refrigerator at all and I had to call in my own service person.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star star

Rodney Republic, MO

Things get done quickly. They replaced my ice maker in a week. It is a good value.

4 years ago

check_circle

Verified Customer

star star star star star

Dwayne Rogers, AR

Great customer service. They have been very positive to work with. They fixed my garbage disposal.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Robert Katz Clear Brook, VA

No control over providing repair dates. It seems like when a provider accepts request which could be from hours to days.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 11th, 2022

check_circle

Verified Customer

star star star star star

Mani Rajagopal Bloomington, IL

The service provided for the sump pump was in a short period of time. I really appreciate it.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ron Kratz Paterson, NJ

Not covering my claims. Been denied on more than one claim and took extreme work to get one thing covered that should have not taken that much effort.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

check_circle

Verified Customer

star star star star star

NATHANIEL WILSON JR Shreveport, LA

I HAD A FRIDGE PROBLEM.THEY SENT A FIRST AND SECOND TECHNICIAN,UNTIL THEY GOT IT FIXED.

4 years ago

check_circle

Verified Customer

star star star star star

Stephanie Hodge Brandon, MS

The customer service team is excellent and meet the needs of their customers probably

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Judith Cates Vero Beach, FL

The repairman came and left but the issue is still there. He supposedly put new parts in the dryer but he did not obviously it has the same problem.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Jan. 11th, 2022

check_circle

Verified Customer

star star star star star

G. Castro Columbus, GA

Good service, fast and friendly service. Had a couple jobs and they helped me greatly

4 years ago

check_circle

Verified Customer

star star star star star_border

B Whitfield Catonsville, MD

Choice Home Warranty found a company to come out to address my problem a lot faster than I thought they would.

4 years ago

check_circle

Verified Customer

star star star star star

joe allen Hendersonville, TN

Immediate response, timely technician schedule, professional evaluation of problem

4 years ago

Choice Home Warranty Reviews