Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Michelle Hilligoss Gulf Shores, AL

I had no problem with one of my claims, but have been waiting for close to three weeks for resolve on the second claim (plumbing).

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

check_circle

Verified Customer

star star star star star

Joseph Lieggi Williamstown, NJ

Great service and people. Claims was easy to file and tech was out in reasonable amount of time.

4 years ago

check_circle

Verified Customer

star star star star star_border

Nancy Unsworth Rockwall, TX

Plumbing issue was assessed quickly and accurately with appropriate recommendation within half a day.

4 years ago

check_circle

Verified Customer

star star star star star

David Jernigan Apopka, FL

Everything went smoothly from the time I requested assistance until the repair was complete.

4 years ago

check_circle

Verified Customer

star star star star star_border

Donna Royse City, TX

Choice representatives have been very helpful on the phone. I have not had much luck with some of their contractors.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carlos Arce Tucson, AZ

Has been 3 weeks with water leaking from fosits in the bathroom. Cannot be repair and need replacement. We offer to pay for new hardware and warranty should cover labor. Extremely fair!!!!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 10th, 2021

check_circle

Verified Customer

star star star star star_border

ALLEN G ATKINSON Brandon, MS

While not perfect, I have always managed to get my problems takem care of. Th e policy gives me peace of mind

4 years ago

check_circle

Verified Customer

star star star star star_border

James F Peyton Jasper, AL

Fair assessment, means I find your product to fair in price and had no issues with reporting a problem

4 years ago

check_circle

Verified Customer

star star star star star

Michele Broadway Spring, TX

Choice home warranty offers great services, they are extremely reliable and have good pricing.

4 years ago

check_circle

Verified Customer

star star star star star

Wakeman George E Pensacola, FL

One claim since purchasing the warranty and the service company did an excellent job.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Kathryn Diamond Cantonment, FL

They are hard to deal with when you have a need of their help and I have to fight to get them to give me the proper service. They want to go the cheapest route every time.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 24th, 2021

check_circle

Verified Customer

star star star star star_border

LARRY TADIE Chillicothe, IL

Been happy with techs you have provided. Was disappointed on amount of time to get tech on last claim.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Theresa Milton Georgetown, TX

3 months later still no microwave repair or replaced. We paid a service fee for 3 brief services under 20 min. Scheduled 4th visit, second service fee and NEVER showed up

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gladys Rogers Harvest, AL

You pay premiums faithfully when something is needed they find every way they can not to honor what they sell such as confidence of making your experience less hassle free and inexpensive

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 24th, 2021

check_circle

Verified Customer

star star star star star

Richard Caster Estero, FL

Outstanding client support. Choice is quick to respond to an initiated need for service.

4 years ago

check_circle

Verified Customer

star star star star star

Billy Kistler Willis, TX

Because they are best home warranty out there and the personnel are good as gold.

4 years ago

check_circle

Verified Customer

star star star star star_border

Karen Virdell Cleburne, TX

The gentleman that was out went out of his way to make sure my electrical plugs were all safe. Very nice and courtesy.

4 years ago

check_circle

Verified Customer

star star star star star

Ghazala y. Sheikh Cumming, GA

Because technician was very knowledgeable and solve the issue right away super great service.

4 years ago

check_circle

Verified Customer

star star star star star

Stacy Lexington, KY

Great experience I did not have any issues. Easy to get in touch with customer service

4 years ago

check_circle

Verified Customer

star star star star star

George Rudloff Middletown, DE

Prompt responses from dispatch. Good communication leading up to service call. Good follow up

4 years ago

check_circle

Verified Customer

star star star star star

Joann Lay Gainesville, TX

Because Pete was very intelligent and knew what he was talking about and was very pleasant

4 years ago

check_circle

Verified Customer

star star star star star_border

Judith Parks

I had a great experience with their service! They were prompt in responding to my call and sent someone out quickly to fix my air conditioner. The repair was done efficiently and without any extra charges. Highly recommend for their excellent customer service!

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Cynthia Anderson District Heights, MD

Choice provides excellent service. Every time I call I receive good customer service.

4 years ago

check_circle

Verified Customer

star star star star star

Jean Hawley Lakeland, FL

Called, they responded within 6 hrs and the job was done in one day very happy with results

4 years ago

check_circle

Verified Customer

star star star star star

Jira Roberts Semmes, AL

They are just awesome, awesome, awesome and their contractors have been nothing but accommodating

4 years ago

check_circle

Verified Customer

star star star star star

Ronald Sirois Cape Coral, FL

Very professional great service Took care of the situation Fast and kindly manor

4 years ago

check_circle

Verified Customer

star star star star star

Dana Hubbard Edinburgh, IN

The technicians were prompt, professional, and thorough! Thank you for a job well done!

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Mary Ford Waxahachie, TX

Plumber you sent did not have ladder he needed go go to enter from roof. There was no blockage in drain line in foundation.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 18th, 2021

check_circle

Verified Customer

star star star star star

carla d smith Oklahoma City, OK

both times we have used the warranty we have been totally satisfied with both companies you sent

4 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Richardson, TX

I’ve used the warranty for many things like my water heater that has some issues. I would recommend them.

4 years ago

check_circle

Verified Customer

star star star star star

James Powell, TN

Everything is just excellent. They got things started really quickly and it got fixed quickly.

4 years ago

check_circle

Verified Customer

star star star star star_border

Randy Fayetteville, NC

Since I moved again I actual home she also wanted to because I have the first time and enjoy the service.

4 years ago

check_circle

Verified Customer

star star star star star_border

Carolyn & Russell Foley, AL

They came out promptly. The people that came out to the house were very polite and very knowledgeable were very fast.

4 years ago

check_circle

Verified Customer

star star star star star

Sharnya Lithonia, GA

I’ll get it again for myself next year. It has come through for me. It is producing.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Fort Pierce, FL

They’re pretty accurate. They only covered half the price for the washing machine to be replaced.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Wichita, KS

The service they provide is not adequate. It did not go well when we tried to fix our fridge. They opted to replace it and I was without a fridge for about two weeks. I need to use something different.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Hue Vo Lewisville, TX

Because they're wanting my payment and when my AC broke they didn't want to fix I been buy warranty with them from the old house to the new house and they're never care this will be my last year with choice home

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star star

Dee Tee

Technician was on time very helpful very courteous, extremely knowledgeable. Thank you.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Glen Kuehn Yuma, AZ

Lack of service in a timely manner. When you have to wait 10 days or longer for service, not a good company. Never received service in temperatures to exceed 110 degree or more.rs

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star star

Cynthia Boucher Michigan City, IN

I needed service on my A.C unit. It was fixed promptly. I'm happy with Choice Home Warranty.

4 years ago

check_circle

Verified Customer

star star star star star

C Harris Kernersville, NC

Excellent response time when my claims are placed with customer service representatives.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda Mcburneu Virginia Beach, VA

Worst customer service ever. Double charged my bank account and refused to refund my 5 months remaining on my account when I cancelled for fraudulent charges on my bank account.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star star

Harlan Hall

I got a response from Choice very quickly and the repair company was set up as quickly.

4 years ago Edited September 13, 2024

check_circle

Verified Customer

star star star star_border star_border

Kenneth Brannon Dallas, TX

The call in center has been very frustrating with multiple dropped calls. Also, the scheduling with the vendors is not collaborative.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star star

Kennetta Harris Belleville, IL

Quick and easy process. I started my process on line, I received an email with a appointment date.

4 years ago

check_circle

Verified Customer

star star star star star

Marilyn Fryar Walterboro, SC

I have always had good experiences with Choice. Very timely setting appointments.

4 years ago

check_circle

Verified Customer

star star star star star_border

Carrie Dobbins Fort Worth, TX

Customer service is excellent and my experience with their contractor who repair items is fantastic.

4 years ago

check_circle

Verified Customer

star star star star star

Lori Williams Henderson, NV

Love this warranty company!!!! Always immediate dispatch for service need for repairs

4 years ago

check_circle

Verified Customer

star star star star star

Mari Carmen Sanchez-Carrera Odessa, FL

They send a technician within hours of me contacting them, and he repaired the issue.

4 years ago

check_circle

Verified Customer

star star star star star_border

Deborah J Bixler Saint Charles, MO

They could not get plumber for almost week, so I handled the claim myself. Once I submitted bill it was handled great.

4 years ago

Choice Home Warranty Reviews