Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Ronda Littleton, CO

Ive been waiting over a month to get my refrigerator repaired. Customer service is not helpful. Ive already paid the deductible and Im now paying out of pocket for all. Not sure how this us a good service

3 years ago

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Glinda Oak Hill, WV

I filed a claim for a washer repair on May 21st and it is yet to be completed. You don’t follow thru with a claim and ask how it went or if it was completed.

3 years ago

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Cindy Phoenix, AZ

The technician, (plumber) who came to house was very friendly and did a great job.

3 years ago Edited January 10, 2024

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Cecilia Greenville, SC

CHW was good when we first got it about 6-7 years ago. But it has gone downhill. My last claim took almost 3 weeks to get a repairman, and by then I had paid someone to fix it.

3 years ago

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Janet

They are all very professional. Compared with other companies I have used, Choice is the best.

3 years ago

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Beth

I'm very pleased with it. They've always come through and done what needed to be done.

3 years ago

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Davidnancy

They came out about week and a half ago and it was really good. We had some problems with the guy before this one.

3 years ago

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Mike

The technician was excellent. I would highly recommend Choice to any of my friends or family.

3 years ago

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Neil

I got online, made the appointment, and the next day they came out and got it fixed.

3 years ago

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John

Still waiting for the representative to come back with parts to dishwasher, he should have had enough time to order the parts and fixed it???

3 years ago

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Lance Beebe Sandusky, OH

I have requested help on two projects and neither have been completed. I live in a rural area and it is difficult to get service here.

3 years ago

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Paula Harvey, LA

They are fast to set up service calls within the week. Service company’s are awesome and

3 years ago

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Freddy Katy, TX

You save money but need to fight for a long time each claim, they just delay the process and request tons of things from contractors which takes time and effort.

3 years ago

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Charlotte Griner Charleston, WV

They have been very responsive and have chosen companies that are very qualified to do the work.

3 years ago Edited July 5, 2023

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Peggy Schreiner Parker, CO

When I reported a problem with my fridge, they were very quick to have a repairman out to fix it.

3 years ago

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Suzanne Brookfield, IL

Quick response to my request for a repair person. But I’ve been waiting 3 weeks for my gift cards so I can buy a new appliance

3 years ago

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Johnny Rodgers San Angelo, TX

Company rep. was pleasant and willing to listen. Have had no response from the service provider and thereby, no resolution to my problem with garage door opener. Very disgruntled and dissatisfied with overall experience!

3 years ago

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snave53 Raeford, NC

I love the coverage for the price. But I don't like how long it takes to complete a project.

3 years ago

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annie turner Kennesaw, GA

I called in my claim, they started working on it immediately. They approved my claim!

3 years ago Edited January 10, 2024

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Roth Globe, AZ

Because we live in a rural area away from Phoenix. Choice Home warranty has not performed as expected or as advertised. We are very dissatisfied with Choice Home Warranty. Globe is only 90 miles from Phoenix

3 years ago

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Kim Alachua, FL

The quick response and ease of submitting a claim. Repairman sent the very next day!

3 years ago

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Janice Madison, WI

They respond quickly to my claim, but sometimes there is no technician to fix my problem and I end up going out of network to fix the problem myself

3 years ago

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Richard Monroe, NC

The repairman did a good job on checking and getting my AC up and performing as it should.

3 years ago

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Joseph Renna (Joe) Ellijay, GA

The repair person did not attach the case back onto the chassis and did not replace the control panel correctly causing the water control to short out and flood the house. Still waiting for a repair person to show up.

3 years ago

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Barbara Lafayette, IN

I have been happy with workers sent out but I am unhappy with the way I was treated by choice the last time. I will no longer recommend to others and may no renew myself

3 years ago

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Gabriel Columbia, SC

Everything; was on point from the technician, time it took 2 get the job done...

3 years ago

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Herbert

So far have had no issues with Choice. Only used once and had very good results.

3 years ago Edited May 6, 2024

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Pennel Spartanburg, SC

The Tech's are not so experienced Right now I had a AC service done 3 weeks ago but about 2 days ago the same problem is back I contacted the technician and he said he will come back to check it out but never showed up.

3 years ago

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Tina Hartsough Atmore, AL

We are having difficult time getting our pool heater repaired. This has been going on for months and still not fixed. broken appointments.

3 years ago

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Pesach Klein Hollywood, FL

Response time is terrible. My AC broke down. I live in south Florida. I just had a new baby. AC is not a luxury. It took choice home warranty 4 days to send someone to diagnose the issue.

3 years ago

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James Charlotte, NC

Like prompt service. Called not to long ago, the representative said we didn't have an account. Not happy about that

3 years ago

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Rebecca Ocala, FL

Quick response to claim. Effective and friendly repairman. Process went as advertised.

3 years ago

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Pat Columbus, OH

My expensive thermostat was replaced by a cheap one. When I questioned it, Choice told me I had to talk to the repairman. I now have a different size thermostat and will need to paint

3 years ago

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Petra San Antonio, TX

I was kept informed about my appointment and when the technician would be arriving.

3 years ago

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Jo R Hendersonville, NC

Only one job request has been taken care of...took several days for a water line to be replaced in our fridge,

3 years ago

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Cynthia Maple Plain, MN

I've filed so many claims, I've certainly gotten my value back. I'm pretty satisfied. They respond quickly. I'm really thankful that I have Choice.

3 years ago

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Linda Jacksonville, FL

I was pleased with an A/C repair and a microwave repair. I was not happy with their handling of a refrigerator repair at all.

3 years ago Edited February 15, 2024

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Leon

I like the price of this warranty company but, The contractors in my area don,t and I usually have to pay them and then get reimbursed.

3 years ago

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Glenn De Pere, WI

Most of the time it’s ok but when our washer needed replacing they gave us less then a third it cost to replace it.

3 years ago

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Mary Sims Baltimore, MD

So far good. Responded to claims in a timely manner. Most of the contractors came out and did repairs

3 years ago

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Mae Memphis, TN

please with latest experience but was not that pleased with initial experience when I first purchased the warranty 2 yrs ago

3 years ago

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Jim ely Egg Harbor, NJ

takes forever to find a contractor then they don't show up on time no communication between company and contractor. made a claim on 5/4 and the claim is still not settled

3 years ago

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Charles/Charlotte Willis, TX

ease of sending in a request prompt response from service vendor knowledgeable service provider

3 years ago

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Anne West Columbia, SC

Love the peace of mind knowing if an appliance breaks down with one call they do the rest.

3 years ago

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Christopher Coons Indianapolis, IN

They don't seem to be interested in helping their customers, but rather rely on the fine print to pay as little as possible in situations where claims apply

3 years ago

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Marian Wilmington, DE

Choice Home Warranty denied 2 claims... one was for the outside spicket which needed to be changed however CHW claimed there was rust on COPPER piping REALLY???? COPPER DOES NOT RUST.

3 years ago

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Roberta F Schmidt Waxahachie, TX

My claim was handled quicky by a very nice man. His work was great and he replaced my fan quickly.

3 years ago

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Mary Fort Worth, TX

The promptness of the service was great. The service technician was very friendly.

3 years ago

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Robert Sarasota, FL

Choice Warranty has handled each of my issues promptly and very professionally. I would recommend them.

3 years ago

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Donovan Lawrence Savannah, GA

Putting band-aid on gun shot wounds. Will nickel and dime a broken appliance instead of replacing it

3 years ago

Choice Home Warranty Reviews