Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Lou Ann Wolf Amarillo, TX

They contacted a very professional company. Extremely nice and explained the repair to me.

4 years ago

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Nancy Maxwell Montgomery, TX

With the exception of the garage door companies, all others have been responsive and timely

4 years ago

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Nazih El Dada Staten Island, NY

Quick service, reliable, stand behind their promises. Professional staff and quality service.

4 years ago

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Nelia Deiz West Bloomfield, MI

It takes almost a month for a repair to occur and when repairs are made they last 3-4 months and requires another; the plumber was excellent r call for the same appliance

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Verified Customer

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Nevin Gatchalian Tucson, AZ

CHW dispatches reliable and trustworthy service contractors that do quality work and service.

4 years ago

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Verified Customer

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Lisa holt Vansant, VA

No questions no hassles they had my problem fixed without me having more problems or worries

4 years ago

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Giulia Charlotte, NC

They were very courteous and one of their technicians contacted me immediately to solve the problem

4 years ago Edited January 10, 2024

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James Thomas Westbury, NY

They are washing their hands clean of anything to do with me, a loyal customer for years because my heating system needs to be replaced and it is on the more expensive side of things they warranty.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Verified Customer

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James Kucharski Gilbert, AZ

Choice hasbeen helpful prompt sends qulified service people who are professional, and knowledgeable

4 years ago

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Ali Littleton, CO

Horrible company to deal with and almost nothing is covered and when something is and they need to replace it they give you about 40% of what is needed to get the appliance replaced

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 12th, 2021

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Verified Customer

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Mandi Shive Newport, PA

Service was fast and we're completely satisfied with our new home warranty company

4 years ago

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Verified Customer

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Tara L Lawson Lexington, SC

Nice friendly service.I need to pay my bill I know is past due.Thank you all again

4 years ago

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Verified Customer

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allan j stearns Naples, FL

Easy to contact, service people have always been on time and very knowledge able

4 years ago

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Rebecca Webber Little Rock, AR

Promt effcient response to requests for services. Quality professional service technicians.

4 years ago

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Dolores Bove Asbury Park, NJ

Quick response with an early date to repair my appliance I didn't need to wait weeks for service.

4 years ago

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Verified Customer

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Doyle Williams Ocala, FL

It was easy to deal with and easy to make appointments. Very nice person I spoke with on phone.

4 years ago

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Verified Customer

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Yulia Land O Lakes, FL

So far every call I've made has been responded to quickly and with knowledgeable contractors

4 years ago

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Verified Customer

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Wynne Keenan Harold, FL

Inadequate performance they do not repair your products the way that they should. I should not have to ARGUE and BEG to have things done the right way

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Oct. 7th, 2021

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Verified Customer

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Jerry Groebner Mankato, MN

It took them almost a month to get someone who would look at my washer. By that time I had already ordered a replacement at half the price of a new one because GE worked with me, therefor all CHW offered me was $100.00.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 7th, 2021

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Verified Customer

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Robeat Kennictt Oak Grove, MO

They was prompt fixing my AC and they replaced my garbage disposal when it went. out

4 years ago

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Verified Customer

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Edward A Janek Sr Galveston, TX

My A/C has been out for 5 weeks plus 4 days. No one will help me at Choice warranty. I have contacted my lawyer. Terrible service as I am 94 years old & have to live in a hot house. Eddie Janek

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim has been closed out as completed.

Sep. 28th, 2021

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Verified Customer

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GLENDA SERAFIN Grovetown, GA

RESPONSE TO MY PHONE CALLS, PLACING MY ORDER, PROMPTNESS IN POSITIVE JOB WELL DONE

4 years ago

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Carly Las Vegas, NV

We just recently signed up with Choice and so far the service has been fast and efficient.

4 years ago

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Joyce Pinkley Wichita, KS

Fixed my sewer problem in a couple of hours and did a really good job of cleaning up.

4 years ago

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Verified Customer

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Lance M. Authelet Daytona Beach, FL

Fast and fair service. Keep me informed on service needs and timing of delivery of parts.

4 years ago

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Jasmine Urolia Raleigh, NC

Contractor came quickly and fixed issue easily. Better than my last Warrenty company

4 years ago

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Justine Brown Lawrenceville, GA

Always on time and never gives me any problems when I have to put in a service call.

4 years ago

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Richard Olesen Columbia, MO

So far they have lived up to what they say. Easy to submit a claim and fast response.

4 years ago

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Michael Costello Germantown, NY

reliable and the value is very good they also use qualified service technicians

4 years ago

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Mohammed S. Adeel Newburgh, IN

They did not fix my problem. They did not cooperate with the technician. Difficult to work with and even took my technician fee directly from be before anything was fixed. They are the worst I've work with so far.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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Saurabh Raybaruah Gaithersburg, MD

This is the second time when I am having problems with the CHW repair technicians where it took 3 months to fix my Refrigerator the first time and the second time it has been a month and nothing has happened as yet.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 28th, 2021

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Verified Customer

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Blessan Joseph Chandler, AZ

They have been there every time I needed them. Every time. What more can I ask for?

4 years ago

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Verified Customer

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Stacy D Rodriguez Jacksonville, FL

I say this about all home warranty companies. I pay so much for help but there is always a catch of why something is not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 28th, 2021

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Verified Customer

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John Martin Little Rock, AR

There is no true appliance replacement. $350 will not buy a new washing machine. So we had to a) wait three weeks for a check and then got a used one and have our fingers crossed it won't break.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Verified Customer

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Lucretia Y Buford Indianapolis, IN

I enjoy the professional to explain in details of what I need and how to go about getting help

4 years ago

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Verified Customer

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Shaun Jones Orange, NJ

Company takes your money and then when something goes wrong they don't replace for the value and they make excuses why check or gift card isn't sent. Been waiting 2 months for replacement money for stove and dishwasher.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 28th, 2021

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Verified Customer

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Rich Livingston Saint Augustine, FL

Disappointed as to how my claim on my freezer was resolved. You reimbursed me half of what I paid to replace it with the same model.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 27th, 2021

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Verified Customer

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Mary O'Dell Coatesville, PA

Responsiveness to requests for repairs, reasonably priced contract, broad coverage.

4 years ago

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Doreen Dulowski Moyock, NC

I am without air conditioning for close to a month waiting for a contractor. My water pump leaked and had to be replaced and I had to pay out of pocket as I could wait for your contractor to be assigned.. we need help!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 27th, 2021

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Verified Customer

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Javier Cavazos McAllen, TX

The issues I called for we taken care of quickly and the local service providers did great work

4 years ago

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Verified Customer

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Surinder Sabharwal Raleigh, NC

approval has taken longer than expected. It is not stipulated in the policy that approval depends on the diagnosis. That means there could be denials as well.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 22nd, 2021

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Verified Customer

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H Shaver Oklahoma City, OK

When I called they were very good and helped me get the necessary service right away

4 years ago

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Verified Customer

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DONALD SCHAEFER

I had an issue with a faucet that wouldn't turn, but unfortunately, it wasn't covered. I ended up using our warranty on our walk-in tub instead. Overall, the experience was frustrating due to the lack of coverage, but I was relieved to have the warranty option available for the tub.

4 years ago Edited January 10, 2024

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Verified Customer

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Ruth McFadden Murfreesboro, TN

Low service fee. Good response time to service request. Friendly customer service.

4 years ago

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Verified Customer

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Jordan Burnett Phoenix, AZ

Service is always quick and effective. Costs are low. Everything was fixed in a timely manner.

4 years ago

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Verified Customer

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Aaron Sawyer Upper Marlboro, MD

I was not satisfied with the amount nor the Technician. Nor had the amount I paid, as a result of my claim. The claim was filed in Early August and completed in September

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 21st, 2021

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Verified Customer

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Graciela Lopez Kissimmee, FL

Online services fast and easy. Techs are professionals & very respectful of property & home.

4 years ago

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Bruce Karels Sun City West, AZ

This was my first time using their services. Reserving the highest rating if I should require additional services.

4 years ago

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Robert Kutner Las Vegas, NV

Good service so far. Our air conditioning went out and it was fixed quickly and professionally.

4 years ago

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Verified Customer

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Stephen Alford Johnson City, TN

Very affordable for quality service - reported an issue and it was fixed the next day

4 years ago

Choice Home Warranty Reviews