Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Christopher Knoxville, TN

You are quick to get appointment scheduled so far. It only took a few days to get someone out for the air conditioning.

4 years ago

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Larry Tucson, AZ

They have done everything we needed that was necessary. Every time they are responsive.

4 years ago

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Scottie Knightdale, NC

My issues have been fixed in a timely fashion. They are professional and prompt.

4 years ago

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Monia Summers Dayton, TX

CHW has such a huge disconnect between their own staff and the technicians and the customer is the one who suffers. Also, they are oblivious on how to tell the truth when speaking to the customer.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 9th, 2021

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Verified Customer

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Karen Scott Orlando, FL

I have been waiting for my case manager to contact me for an open claim and that has not happened yet

4 years ago

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James Deaton

Aaron S was dishonest, unresponsive, deliberately evasive, and a discredit to your company. He also lied when he stated unequivocally that he was the highest ranking person with Choice to talk to.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 19th, 2022

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Verified Customer

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Abby gomes Las Vegas, NV

They were at my home a couple times in the last 2 months great techs fixed everything great

4 years ago

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Verified Customer

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Christine Kachmar Orlando, FL

Company and affiliates are understanding, polite, knowledgeable! They get the job done! Thank you!

4 years ago

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samer ibrahim Tinley Park, IL

i would give 5 stars but unfortunately customer Service are rude. and my most recent case manager i spoke to is not friendly and will not give the chance to explain anything.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Verified Customer

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Mira shah Murrysville, PA

My air conditioner was not working and I call choice home and I got serviceman within two days.

4 years ago

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Verified Customer

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Matt Blasco Norwalk, CT

The agents are very hit or miss, some have your best interest in mind while others seem incentivized to minimize the utility/benefit to the customer.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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Verified Customer

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Arnita D. Fowlkes East Chicago, IN

Good service in all areas, the use of good quality vendors to do the work that needs to be done.

4 years ago

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Verified Customer

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Maryjane Henning Las Vegas, NV

I've been very pleased with the response time and the technicians that have been sent to my home.

4 years ago

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Robert Ziegler Providence, NC

Been without a dryer for over 6 weeks and when they finally want to replace it they want to make me go through hoops to get it resolved. I pay for their service I expect to be treated fairly.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 25th, 2021

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Verified Customer

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Mara Audibert Slidell, LA

Our items are STILL not fixed and our claim was 2 months ago. I have been unable to get in touch with our claims agent and they have yet to return any of my messages emails or calls.

4 years ago

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Verified Customer

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L Hall Milano, TX

They are always prompt to process my claim and find someone to take care of my problem.

4 years ago

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Verified Customer

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Linda Geloso Staten Island, NY

the technician was on time and fixed my dishwasher quickly and without any mess.

4 years ago

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Joanne D Williams Knoxville, MD

The technician that has come to my house to fix issues has been very dependable and knowledgeable.

4 years ago

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Verified Customer

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THOMAS L EVASSEUR Athol, ID

service was good until my washer machine went out and then instead of replacing as promised they gave me a check for one-half what a new machine cost. A check for $343, just try and buy a machine for that amount!!!

4 years ago

Reply from Choice Home Warranty

We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 2nd, 2021

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Verified Customer

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Sonja Martin Las Vegas, NV

Ease of use, very friendly and knowledgeable, helpful and kind. I’m very happy with the service.

4 years ago

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Verified Customer

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Terry Eldridge Bridgeport, TX

Replaced my A/C and did not do the bandaid fix that American Home Shield would have.

4 years ago

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Verified Customer

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Walton Hixson, TN

Very courteous showed up on time good work very clean we'd like to use them again if we need to be

4 years ago

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Lori Dykema Las Vegas, NV

The automated service lets you set up an appointment with speaking to someone. Very easy!

4 years ago

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Verified Customer

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Bill Palm Coast, FL

I’ve had two issued in the past 6 months and both were resolved expeditiously.

4 years ago

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Diana DeSpain Tuttle, OK

Quick response to get job done 24-48 hours at the property to assess the situation

4 years ago

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Verified Customer

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Francine Huffman Las Vegas, NV

The handyman that you assigned to address the problem with my garbage disposal fixed it but then it was broken two days later.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. Please be advised we have re-sent the work order at a $0.00 service call fee. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Sep. 2nd, 2021

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Verified Customer

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Cyrus Medrano San Antonio, TX

Their response was quick. From submitting a claim to having the issue fixed took less than a week.

4 years ago

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Verified Customer

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Mehrankashkoolizadeh Kennesaw, GA

Good service because they are always on time they have good service and their usually cheap

4 years ago

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Verified Customer

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Darla Forney

They are quick to reach out and make you an appointment with a service representative.

4 years ago Edited January 8, 2025

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Verified Customer

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PEGGY BAILEY Southaven, MS

they are reliable & quick to get a repair person out to take care of your repair

4 years ago

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Verified Customer

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Holly P Crestview, FL

They have fought me on every claim. Leak in the wall as well as a leak under the sink and then when they finally did pay for one of them it took 2 weeks and I had to pay out of pocket double what they paid

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 19th, 2021

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Verified Customer

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Jim Streck Crossville, TN

Very quick in resolving my claim. Representative was very professional and helpful.

4 years ago

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Verified Customer

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Jeff collier Galveston, TX

Fast service,great repairman.Got there when they ssid and kept us informed of our arrival time.

4 years ago

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Verified Customer

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R D McCarty Loxley, AL

CHW has always worked hard to get the service companies to make the necessary repairs to my home.

4 years ago

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Verified Customer

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Sheila Pepple Wadsworth, IL

It's a fairly good company. The responses to our needs were fairly quick. The technician sent out we're okay

4 years ago

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Verified Customer

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Sherlyn Johnson Mesa, AZ

Takes too long to get service after you place call & they gave me a gift certificate to buy new washer which took a month to get & could only be used at Lowe's

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Lauren Daly McHenry, IL

Had a plumbing issue. They had one out to my place quick. Also nice guy and easy fix.

4 years ago

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Verified Customer

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Luberta Williams Aurora, IL

Terrible customer service and sub par repairs; coverage and minimal and the companies hired are not reputable. Choice Warranty representatives and supervisors are also deceitful.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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RUTH ISABEL APONTE Ocala, FL

Great experience… Air Zone was reliable and fixed the problem. Thank you Rob!!

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Aug. 19th, 2021

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Verified Customer

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Arlene Thompson Decatur, GA

Very Professional got right to thr problem and We are Happy to have choice Warrenty...

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 19th, 2021

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Verified Customer

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Siegrid Stoyanoff Virginia Beach, VA

Very easy to reach on the telephone,dependable repair worker,working fast and knowledgeable

4 years ago

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Verified Customer

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James S Hutchinson Jacksonville, FL

Despite miscommunication between CHW and the Assigned technician, a swift solution was achieved.

4 years ago

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Verified Customer

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Elizabeth Baroi Casa Grande, AZ

Quick. Reliable. I get someone to inspect my repair needs usually under 48 to 24 hours.

4 years ago

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Verified Customer

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Sharon Munajj Conyers, GA

Very responsive. Technicians are qualified and provide excellent customer service.

4 years ago

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Verified Customer

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Nina Berlanga Aleman Lubbock, TX

They lied and NEVER CAME TO FIX MY AC AFTER THEY HAD ORDERED THE PART THEY TURNED AROUND AND DENIED MY CLAIM ! NOW IM GONNA REPORT THEM TO THE BBB ! I'M VERY DISAPPOINTED WITH THEM ! And the TRADE COMMISSION !

4 years ago

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Verified Customer

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Linda Strand Texarkana, TX

They got right on my AC problem they sent out a repairman that got it fix right.

4 years ago

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Anonymous Plano, TX

Not professional. They did not do a detailed investigation before they said they would not support any of it. I will not be renewing with them in November.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 19th, 2021

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Verified Customer

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Michael Scottsdale, AZ

The technicians are informative and get the job done. The customer service reps are very helpful.

4 years ago

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Verified Customer

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Emil Tomball, TX

Customer service is terrible. They do everything they can to fight my expensive claims. If you have a small problem, you will probably [be] okay but if it takes over a hundred dollars, you are not.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Verified Customer

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Wanita And Richard Mesa, AZ

We were having problems and they were prompt and on time and we have had them for a long time.

4 years ago

Choice Home Warranty Reviews