Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Satwant Katy, TX

They keep their word. They do what they say. They are very friendly. I am very satisfied with them.

4 years ago

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Susan Naples, FL

I needed an emergency service and they don’t do that but they were out within two days and took care of the problem.

4 years ago

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Gary Las Vegas, NV

They don’t cover enough of the services and they don’t answer questions properly. It took forever to get the faucet to get repaired.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 21st, 2021

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Verified Customer

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Anonymous Kingsville, MO

They got a plumber out to me immediately to take care od it and the person they sent out was quality.

4 years ago

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Candy Lumberton, NC

My dryer wasn’t working and they were easy to get in contact with to get it repaired.

4 years ago

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Demetria Tulsa, OK

Good responses and issues taken care of. They help save money by taking care of some of the cost.

4 years ago

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Kevin Risen Englewood, CO

I was disappointed in the time it took to get the vendor to my property, but once there he was terrific.

4 years ago

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Verified Customer

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Donald Sanchez Georgetown, TX

Very professional, efficient, transparent, and kept me in the loop at all times!

4 years ago

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Verified Customer

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Magdalena Guevara-Fayad Las Vegas, NV

Excellence, one stop shopping, following through on promises and and professionalism

4 years ago

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Michelle Wilburn West Palm Beach, FL

Easy to do business with them. Appointment were quick and the service provided was excellent

4 years ago

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Donald L Weekley Greenville, SC

Sometimes the warranty process is pretty simple, other times I find it seems they are just trying not to pay a claim.

4 years ago

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Denise McCray Douglasville, GA

Because I have received poor service they find any excuse not to pay for anything even when they replaced my ac unit and it was still under warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

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Verified Customer

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Morris Stanley Wake Forest, NC

Prompt customer service and my repairs have been done by professionals each time.

4 years ago

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Mario Fernandez Orlando, FL

Great response time, there has been no surprises and very responsive to our needs

4 years ago

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Dawn Alyse Malley New Caney, TX

Always prompt and professional. The tech that come out are experienced and efficent.

4 years ago

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Verified Customer

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Robert L Shatlain Brownwood, TX

Half the time customer service don't speak English enough to where I can understand them and I don't like doing things online like you want us to because you're so busy

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Verified Customer

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Marina Shakarov Fresh Meadows, NY

I used your services only once, the person who came to service the dishwasher was great.

4 years ago

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Verified Customer

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Israel Lozano Missouri City, TX

Responsive, very good customer service, great work with good companies to do repairs

4 years ago

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Robert Marcus West Newton, MA

Always courteous, professional and timely in their response with technicians to meet our needs!

4 years ago

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Vanessa Byrd, TX

Fast and efficient service. Not water heater went over the weekend but had a new one in a few days

4 years ago

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Verified Customer

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K. James Snellville, GA

Great customer service. Good value for your money. Fast appointments and repair time.

4 years ago

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Verified Customer

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Linda Saint Augustine, FL

I called for air conditioner repair and it took almost 2 weeks for a repairman to fix it. I live in Florida and it's hot!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 30th, 2021

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Verified Customer

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Kristi M Brinkley Augusta, KS

Prompt service, fixed the issue. Filed a claim online and had someone out within a few days.

4 years ago

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Verified Customer

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Yolanda Silmon Pleasant Grove, AL

Tech have been on time My only regret that I have refer other and didn't receive my refer fee

4 years ago

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Verified Customer

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Richard and Patricia Mayberry Davenport, FL

Very professional tech. They took care of the problem and had someone out to fix it

4 years ago

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R. B. Apollo Beach, FL

8 days to get AC repaired. Senior w/respiratory issues and handicapped. Red tape galore. Call center overseas(?), operator's barely understood/spoke English. Horribl wish I'd gone with another company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 30th, 2021

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Verified Customer

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Debra A Saunders Newark, DE

Excellent Company to do business with. Very professional and reasonably priced.

4 years ago

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Mary Winston Broadway, NC

Have had 2 service calls so far and had nothing but positive results and fixed within 2 days.

4 years ago

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Larry moore Zachary, LA

I've been waiting two months to get my hot water heater fixed no one has to help me I am a disabled veteran senior citizen and I'm still waiting to get my hot water heater fixed

4 years ago

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Verified Customer

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Teresa Stone Mountain, GA

So far on the services I received. The agents were professionals & the repair person was on point!

4 years ago

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Daisy Midgett Garland, TX

They are easy to deal with. Response time is fast. Friendly and qualified service people

4 years ago

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Jeniffer Manassas, VA

Fast and easy, and they fix my problem. the technician was at my house the next day

4 years ago

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Erik Fischer Arlington, TN

Make stuff up to deny claims. Left a job in limbo because the 1st person they sent out couldn't do the job and I am out my co-pay. Choice should have contacted me.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Verified Customer

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Patricia Biltz Avon, IN

1st claim went very smoothly! Speedy service and took care of problem in one visit!

4 years ago

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JOHNNY AUSTIN San Antonio, TX

They came through as promised. Just have keep your patient cap on and they will take care of issue.

4 years ago

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John B Williamsburg, VA

Timeliness and the ability to find the BEST vendors in the area have been impressive.

4 years ago

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Verified Customer

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Peron Griffin Charlotte, NC

My existing claim for a broken refrigerator, has yet to be handled, no one has called me, I filed this claim a week ago, my food has spoiled and and claim is still not settled

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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Ted McNair Tampa, FL

Responsiveness, thoroughness, and ability to listen attentively to concerns of the customers.

4 years ago

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Verified Customer

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Anita J Thompson Largo, FL

They had a service man here within 24 hours and he was professional and finished the job quickly.

4 years ago

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Dawn Flythe South Mills, NC

Price for the coverage is great. when we had to call form service the response was very quick.

4 years ago

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Vernon Perrone Cornwall, NY

Hard time communicating. Terrible experience with contractors not honoring the appointment times or not showing up at all costing me full days of work waiting for them.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

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Verified Customer

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SHERI WHITE EAGLE Humboldt, AZ

THEY WERE PROMPT IN SETTING THINGS UP, COURTEOUS, NOT LIKE THE ONE I HAD BEFORE

4 years ago

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Verified Customer

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Larry Gene Adkins Flint, TX

Appliance repairman was excellent. the plumber did not do a good job. H ejust wanted to get as little done as possible.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 24th, 2021

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Verified Customer

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Meleatha Calhoun Prince Frederick, MD

The repairs are temporary and when I reported that they returned I did not receive a response of when they were going to be fix. Still waiting on response.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

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Verified Customer

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Phil French Downers Grove, IL

Seems like there way of doing business starts with a denial of coverage. Then start all over again. No issue taking the money upfront then denied claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

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Verified Customer

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James Allen Farmville, NC

have not been with them long enough.so far hey have been fast enough and very polite and helpful.

4 years ago

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Hope Vanderhei Indianapolis, IN

Fast friendly service. We just moved in this past month and have needed work twice.

4 years ago

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Ron McKees Rocks, PA

Great service They always come on time. Repair men are safe and responsible and clean up after job

4 years ago

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Ellen Bynum Irvin Henderson, NV

So far all service has been great. Providers are pleasant very professional and respectful.

4 years ago

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Verified Customer

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Patricia A Wright Clinton, MD

First and foremost I didn't wait fora long time to get service on my machine wich is a plus for me.

4 years ago

Choice Home Warranty Reviews