Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Fuad Carrollton, TX

I've been a CHW member for many years. I have 2 properties covered. I can say that I got services that was well worth my membership cost. Technicians are professional and CHW customer service alway try to solve my issues. I'll continue to be CHW member.

3 years ago

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Holly Ware Pooler, GA

They have reimbursed me for several things that we have had to have repaired at our home and they have been very good at what they do. I got my money back quickly and the people they had to do repairs were easy to work with and very competent and efficient.

3 years ago

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Michelle Crane Queen Creek, AZ

I like the feature that you can use through the company of getting a free quote. I also like the bulleted lists that they have that show you exactly what is covered in the typical base plans verses plans that cover more things like ac units and pool and spa

4 years ago

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Mary Kate F GA

Choice Home Warranty has been nothing short of trustworthy, reliable, and responsible, and I am left very satisfied with their customer service in particular! The repairman showed up promptly and on time ready to work and fixed my appliance right away. Their prices are slightly on the higher end, but I am sometimes willing to pay more for service I can trust. Ok that note, very pleased with Choice Home!

4 years ago

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Melanie Sanders Cumming, GA

I purchased an older home and having a Choice home warranty paid off for me as an air conditioner system needed to be replaced. I was happy with the process to make the service call, they responded quickly, and the service techs were very knowledgeable. I feel safer with the major home systems under warranty, and I renewed my plan this year too.

4 years ago Edited July 6, 2022

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Mike D Lynchburg, VA

Signed up and later had a problem with my washing machine. They came over two days later and replaced the pump at no additional cost. Unfortunately I moved to an area they did not cover. The cost I paid and their excellent service was well worth the money!

4 years ago

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virginia chere Lincoln, IL

REP explained it all. Tried to set up a better option but I'm just not financially able as live on S.S. Your company sounds a lot better then what i have now. Will be able to drop some other coverage i pay for now. Looked up your rating and almost 100% sold me.

4 years ago

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Irene Conrad New York, NY

The initial call covered everything. The overall price for the monthly fee and service calls was considerably better than what I was accustomed to paying. The specific item coverage is much better that my previous warranty company.

4 years ago

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Beverly George Ashburn, VA

The person I spoke with, her name was Gina, was wonderful! She gave me a lot of information! And she was very personable!! That helps a lot! I’m really hoping this aleves a lot of concerns Incase things go wrong. I’m very encouraged about this service. Please don’t steer me wrong!!!

4 years ago

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Bob Nakon South Lyon, MI

When an appliance starts making a scary noise or just won't work you need a professional. The problem is who can fix it? When my washing machine began making a terrible noise I contacted Choice Home Warranty and they took over from there. They sent an appliance repairman out and it was fixed. The peace of mind is priceless.

4 years ago

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George McKewen Denver, CO

I have used the warranty service twice for my HVAC system and each time a technician was dispatched quickly and I was impressed with the quality of the service. My only negative experience was when the part that failed on my system was not covered under the warranty (it was clearly listed in the contact as not being covered). When I filed an appeal, the company did provide a small amount to help cover the cost of replacement so I was happy about that part of the resolution.

4 years ago

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Laura Washington Augusta, GA

I have been with them for many years. Overall, I thing they are very good. I've been happy with their service techs and business so far. I did receive payment for an oven and dishwasher that could not be repaired. Both were less than 50% of my actual purchasing price. I had to pay out of pocket for a new water heater. Other than that the monthly fee and service call fee are well worth it.

4 years ago

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Richard Bavaro Tucson, AZ

As a former customer with AHS for 20+ years I decided to go with CHW. My first experience was flawless. I requested service on a Monday and the repairs were started and COMPLETED on Tuesday. I just hope this is how this service works in the years to come. So, in short, so far so good.

4 years ago

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Maxine Mashek Hayward, WI

I have been a customer for 2 and a half years and have used the service only four times in that time. They have always been prompt with their service and professional on the phone. The contractors have been professional and resolve the issues with out any issues. The one thing that I found curious is that I filed my most recent claim, for a plumbing issue and receive a call to renew my policy within 20 mins of filing the claim.

5 years ago

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bob johnson Houston, Texas

Nate did an excellent job explaining the service plan options and pricing.

2 months ago

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AB

Expedient service. Service guy was friendly and helpful . Fast excellent service

5 months ago

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Gail

So pleased with services and Jessica reaching out and resolving my issue

9 months ago Edited December 19, 2025

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Edgar

So far so good. Had several claims this far and been pleased with the outcome.

9 months ago

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Millicent

The service provider did something very very suspicious. Did not accept the payment and said he would call with the equipment that he needed that was a week ago.

9 months ago

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Jay

They still have not come out to repair my heat.And air conditioning my heat pump

9 months ago

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Judith

Good service so far. Waiting for the new part approval. Thank you.

9 months ago

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Tom

Electrolux technician has fixed the issue of Frigidaire dishwasher. Thanks

9 months ago

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Igor

Extremely dissatisfying. Service appointments postponed few times. Reasons not to reimburse not supported by technicians report.

9 months ago

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James

Whenever I place a work order it is taken care of in a short amount of time.

9 months ago

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Marshall

Good pricing for the services and most of the assigned service people knew what they were doing.

9 months ago

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Robert

Service was easy and professional. The repair was done in a timely manner

9 months ago

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Luis

You guys are fast responding to me and I’m just getting back from work

9 months ago

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John

Claim was easy to get started, service was scheduled quickly, and the tech arrived when scheduled.

9 months ago

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Della

Reasonable cost for program and local repair person provided quickly.

9 months ago

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Sue

The excellent ratings, referrals from family who are very satisfied!

9 months ago

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Jeffrey

Easy to work with and very nice work and service was excellent

9 months ago

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Lark

My stove has not been repaired. And I have not heard from the shop you hired. I believe he is ordering parts but he could not speak English , so status unknown.

9 months ago

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Buddhi

It is the best company and giving quality service. Perfect technician

9 months ago Edited December 9, 2025

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Mario Rodriguez

Good price and good service and good quality customer service

9 months ago

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Ivy Jacobs

So far not good company had to order part on 11/10 for furnace and it’s 12/2/25 and still furnace not working and it’s 39 degrees outside!!!

9 months ago

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Kathy Yau

They immediately responded to my claim and sent technician to fix

9 months ago

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Kathleen Deacon

Have only had to use it once, but was very happy with the service.

9 months ago

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PAUL

Our freezer went bad and requires replacement! Choice home warranties is making us wait over 30 days to buy a new freezer!!!

9 months ago Edited December 2, 2025

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Verified Customer

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Ora Parker

No waiting time for you to respond, the job was completed in a timely manner

9 months ago

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Nelson Torres

Still waiting to receive my Lowe’s card to replace my washer. Can you help?

9 months ago

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Lorena Varela

Thank you for coming out and working so quickly on the dryer

9 months ago

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Darrell McCain

The 5 star ratings were outstanding. The price was excellent.

9 months ago

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Keith

We’ve only filed claim one time and no complaints with that claim

9 months ago

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Faye Meadows

I still haven’t received my gift card for refrigerator and it’s been 26 days.

9 months ago

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Darryl Carter

Great service,,job well done . I would recommend them to my friends .

9 months ago

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Martin Quinton

The technician was nice, professional and had my dryer fixed in 20 min.

9 months ago

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Willie

They’re very reliable and honest and resolve your issues quickly

9 months ago

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Phillip

Great company, great response, great follow-up and feedback. A+ service.

9 months ago

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William

So far it has been a great company when we needed to submit a claim.

9 months ago

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Ken

Friends and family referred me to Choice and it turned out to be very good.

9 months ago

Choice Home Warranty Reviews