Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Annette Concord, NC

Very workable during tough times. Customer service very knowledgeable and friendly

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kay Stamberger Sedona, AZ

They three different repairmen out for cracked oven and then said it was not due to normal wear and tear. We are in our eighties and don't own a baseball bat so what do they think.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Robert Hughes West Point, MS

The workers came in a timely manner and was very professional and solved our problem.

4 years ago

check_circle

Verified Customer

star star star star star

Laureen Schrum Valrico, FL

We had a burner that went out, I called and in three days I had a working stove.

4 years ago

check_circle

Verified Customer

star star star star star

Hope Vanderhei Indianapolis, IN

Fast friendly service. We just moved in this past month and have needed work twice.

4 years ago

check_circle

Verified Customer

star star star star star

Ron McKees Rocks, PA

Great service They always come on time. Repair men are safe and responsible and clean up after job

4 years ago

check_circle

Verified Customer

star star star star star

Patricia A Wright Clinton, MD

First and foremost I didn't wait fora long time to get service on my machine wich is a plus for me.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Gene Kamin Holiday, FL

After the part came it still took 2 weeks to get an appointment with a repairman. He comes in 2 days. I hope he can fix it

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Ellen Bynum Irvin Henderson, NV

So far all service has been great. Providers are pleasant very professional and respectful.

4 years ago

check_circle

Verified Customer

star star star star star

Dennis E Key Lewisville, TX

They have been able to connect me with experience people that are able to fix my issues

4 years ago

check_circle

Verified Customer

star star star star star

Wayne Karlak Punta Gorda, FL

Man was professional and knew right away what was wrong with the air conditioner

4 years ago

check_circle

Verified Customer

star star star star star_border

Anna Wagner Marietta, GA

I'm am very happy with the service and coverage. My only complaint is it can take days to get an apt

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bray Lubbock, TX

Open ticket on May 26, supposedly still waiting on air condition part. Temperature in my house is getting up to 85 degrees. It's been 17 days and counting.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star star star star

Sandra Nesbitt Hephzibah, GA

They get the work done in a timely manner and are very cordial and professional.

4 years ago

check_circle

Verified Customer

star star star star star

Stan Jacksonville, NC

I call - they come - Choice really has lived up to expectations and I like that.

4 years ago

check_circle

Verified Customer

star star star star star_border

Eric Richardson Fairburn, GA

When a related item was not part of the system worked on I shouldn't have to call in another ticket

4 years ago

check_circle

Verified Customer

star star star star star

Dorothy Lovett Loganville, GA

Easy access to information on how to put in a claim and also getting someone to fix the problem

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Richard Jackson, TN

Originally, I had some bad experiences with customer service but recently I've been more pleased with my interactions with them.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 11th, 2021

check_circle

Verified Customer

star star star star star

Bobby Franklin, TX

When I submitted a claim, they got right on it quickly and took care of my dishwasher.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sheila Abilene, TX

I'm not very happy with this company. Their customer support offers no help at all, and they don't cover anything you need covered under their warranty. I will be cancelling my policy as soon as I can.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 16th, 2021

check_circle

Verified Customer

star star star star star_border

Doris Detroit, MI

The response time is quick. The only issue I’ve had is with the plumbing and the plumbers came and fixed it.

4 years ago

check_circle

Verified Customer

star star star star star

Randy Summit, AZ

AC stopped blowing cold air and I called and I had someone out the next day. It has ended up well.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Steven Haysville, KS

Our realtor referred us to Choice Home Warranty. It is great though one time we had an electrician not show up but they were quick to help us out.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 14th, 2021

check_circle

Verified Customer

star star star star star_border

John And Patricia Mesquite, TX

Highly recommend Choice Home. Every time we need to use it, they have been there and immediately respond to our needs.

4 years ago

check_circle

Verified Customer

star star star star star_border

Paul Ridgewood, NJ

Many times I have used my warranty because we have had it for years an generally within two days I get a tech assigned.

4 years ago

check_circle

Verified Customer

star star star star star

Louis Forest Park, GA

Quick to respond when I had an issue with my refrigerator. So far I’ve had no issues.

4 years ago

check_circle

Verified Customer

star star star star star

Lola Jackson, MS

I’ve used them twice and both times they were efficient and did a professional, good job.

4 years ago

check_circle

Verified Customer

star star star star star

Devika Fords, NJ

Choice is an exceptional warranty service. Customer Service reps are always available.

4 years ago

check_circle

Verified Customer

star star star star star

Pete V Murfreesboro, TN

They have helped to quickly resolve my issues and their fees are very affordable.

4 years ago

check_circle

Verified Customer

star star star star star

Reginald Severna Park, MD

I used it for garbage disposal and it was replaced. I got quick responses from customer service.

4 years ago

check_circle

Verified Customer

star star star star star

David Astor, FL

Everyone I talked with was courteous, prompt, they knew what they're talking about.

4 years ago

check_circle

Verified Customer

star star star star star

Edward McKinnon Magnolia, TX

I have been assigned very good technicians who have been knowledgeable to repair my problems

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Angel Gipe Laurel, MD

I had an issue with a vendor in my problem was not fixed and I was charged the copay for the new vendor even though I escalated . The issue was not handled by the vendor or the customer service rep for Choice.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Preston Y Snider Plano, TX

Fast service, corrected problem right the first visit and even made another small repair

4 years ago

check_circle

Verified Customer

star star star star star

Antoine Baton Rouge, LA

Always provide you with a live person that have time to listen to your concerns.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Randy Washington, UT

Took several months to get our dryer issue resolved. After more than two months without 1 we bought a new dryer. They only covered 1/3 of the cost

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 25th, 2021

check_circle

Verified Customer

star star star star star

Peggy Lyons Jacksonville, FL

Prompt service and excellent repairmen. Jobs were performed in a timely manner

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Mario Carranza Houston, TX

Very bad service from the first technicians, we are still waiting for them to connect the water line to the refigerafor, a month and a half of waiting and we continue counting.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 24th, 2021

check_circle

Verified Customer

star star star star star

Victor A Velos San Antonio, TX

Two issues that I have had in the last several years were taken care of in a timely manner.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Billy Sample Salem, OR

The first time I tried it took me nearly a month to get Action. My water heater went out. I wound up jabbing to pay$500 out of my own pocket.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 25th, 2021

check_circle

Verified Customer

star star star star star_border

Sylvia L Davis-Hodges Chicago, IL

Because my deductible should have been $45 and they change it to $60. I have been a loyal customer for several years

4 years ago

check_circle

Verified Customer

star star star star star

Pamelia Griffin Arlington, TN

We've had 1 issue/claim and it was handled professionally and done in great time.

4 years ago

check_circle

Verified Customer

star star star star star

Alicia Dotts Pendleton, IN

They sent out a very professional guy to install a new waterheater in our house

4 years ago

check_circle

Verified Customer

star star star star star_border

Mary Bartlett, IL

I like the service. But, there are times that I have to call for service multiple times on the same appliance

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Derrick Bowie, MD

I was very disturbed with my service with Choice Home Warranty so I switched to American Home Shield. I had tried to use my warranty for a clogged drain and neither company they sent me was satisfactory.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Israel Haines City, FL

The people they have sent out have been very good. They have done excellent. It has been working fine ever since.

4 years ago

check_circle

Verified Customer

star star star star star

Adam Madisonville, LA

Everything has been smooth and easy. The deductible it worth it. I’ve had no issues.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Frederic Jackson, TN

They were kind of a hassle when we started using it so we don’t know if we are going to renew it or not. It takes a long time for them to send checks for appliances.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 19th, 2021

check_circle

Verified Customer

star star star star star

Treacy Lexington, SC

Fast service. My air conditioner broke and I had repaired with twenty four hours.

4 years ago

check_circle

Verified Customer

star star star star star

Craig Bushwood, MD

I've called and made a claim. Choice called somebody to come and fix it right away.

4 years ago

Choice Home Warranty Reviews