Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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David Mebane, NC

I'm not satisfied with their customer service team. I filed a claim and they didn't satisfy the correction needed, refusing to accept it. I will be canceling my contract.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 18th, 2021

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Mary Bernstein Holbrook, NY

the 2 times i called, they addressed the problem and had a worker here to solve the problem

5 years ago

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Sandy Conroe, TX

Have had to argue with them on a couple of service call-they ended up paying for the call at the service co full price

5 years ago

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Elaine Lawrenceville, GA

They’re so efficient. I’ve never had a problem with them. Everything has worked out well.

5 years ago

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Diane

When we needed them for a plumbing emergency, they couldn‚Äôt send someone until the following day. We had to call and pay for our own plumber.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 4th, 2021

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Parker Athens, AL

The representative was able to have a technician out the next day to check the hot water heater.

5 years ago

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Sheree Patricelli johnson Brockton, MA

No hidden fees .. everything was explained fully.. very professional repair people..

5 years ago

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Shamael Fletcher

Every time I call for any problem they got fixed and I'm so grateful and thankful

5 years ago

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JAN MIEDECKE

Well, they were very fast when needed. They are a super company to deal with all around.

5 years ago

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Karen Beasley

My experience started off a little shaky but the last 2 claims have been handled well and in a timely manner

5 years ago

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Alexander Ladson, SC

I went with Choice Home Warranty because they have the best value for the coverage you get.

5 years ago

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Patsy And James

There have been two claims where they could not find anybody to come out so I had to do it myself. They said they would pay me back but they lied. They only paid one hundred and five dollars of the four hundred.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claims, our records show that both claims were approved and fully reimbursed minus the service call fee.

Jan. 19th, 2021

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Robert And Sharon

I thought they were a complete company but I’ve found that they have more exclusions than inclusions int their product.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 19th, 2021

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Verified Customer

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Tami Lithonia, GA

Good customer service, repair expedited in a fair timely manor, and monthly price is affordable for me.

5 years ago

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Vicky

Their pricing value is very good. When my furnace went out they came right away to fix it.

5 years ago Edited January 10, 2024

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Ronald

Choice always stays on top of everything and text back to make sure everything was fixed.

5 years ago Edited January 10, 2024

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Luis

They have pretty good customer service and they do a good job in a short amount of time.

5 years ago Edited January 10, 2024

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Leodis

I’ve gotten everything I needed. I put in a claim and it was resolved and it was good service.

5 years ago Edited January 10, 2024

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Anonymous

Normally they are right on it. I call in and they let me know that somebody is coming out. It is very good.

5 years ago Edited January 10, 2024

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Marcia

I used the warranty when my AC went out and someone came over to take care of it.

5 years ago

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Wayne And Mary

Everything seems to go really quicky. I was happy with the service person who came out when the washing machine went out.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Dec. 17th, 2020

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Rick Castelow

The one time I have used Choice Warranty the service was approved quickly and the company sent was excellent.

5 years ago

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Anonymous

They’re good. It was a thing I definitely needed. If things go wrong, they really help me.

5 years ago

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Anonymous

The response time is extraordinary and the technicians that visit are above and beyond the call of duty.

5 years ago

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Zhe

Not good. It’s not good value. When it expires I am going to stop using it. There is a lot of small print and exclusions so it is hard to use. I have to pay for major repairs myself.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 9th, 2020

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Barry

There was a problem and I needed to get permission and Choice Warranty said it was not covered and they did not respond to my appeal at all. I am not happy with it.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 10th, 2020

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Massoud moradi

Scam artists . They promise something during and pre sale. Then every thing changes. I have told all my friends I have posted on social media against choice and I am going to other rating websites to trash talk choice.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Dec. 9th, 2020

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Verified Customer

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Eric D.

With the present health situation, their response was phenominal on both occassions I called.

5 years ago

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Harryl Bernstein

Everyone was very professional. A repairman was ther immediately for our air conditioning.

5 years ago

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Jeffery Cicotte

Excellent coverage utilizing quality service representatives and customer service.

5 years ago

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Pam

Fast response with mechanics I feel comfortable with. They don't send out Creepy Pete technicians.

5 years ago Edited January 10, 2024

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B Chiara

I needed to use my warranty for a stove igniter. The gentleman came out as prescribed at the appropriate time and he took care of the problem and all went very well. The customer service is always professional and friendly they're knowledgeable and they take care of the issues.

5 years ago Edited January 10, 2024

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William

They’ve done the service, it is great for me. My bathroom faucet leaked and they replaced it.

5 years ago

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Ireland

It works great. They are very efficient. They came the next morning when I had to use my warranty.

5 years ago

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Eugene

When it comes to their claim denial process, they appear to not be very thorough. We has a toilet issue and they sent a technician who is not a plumber and he found and issue that wasn’t really the problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 19th, 2020

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Robert

Everything is covered. The three year contract is a good deal. There is a problem with their website that they haven’t fixed in years.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 19th, 2020

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Verified Customer

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Louis Murrell Sr

Choice warranty is an awesome company. The customer service is polite and courteous.

5 years ago

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Sylvia Mcneil

It took awhile for someone from the plumbing co to come out but when they did I was satisfied

5 years ago

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Allan

They have a quick responce and the contractors so far seem to know what they are doing

5 years ago

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Fred Morrison

CHW lied from the get go about their coverage. I paid but the first time l put in a claim l was denied and did not receive a full refund. I was told 3 different excuses why they would not pay or cover and dropped me

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Nov. 4th, 2020

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Verified Customer

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D Harris

Excellent warranty company. They promptly process claims and follow up with contractors

5 years ago

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Sandra K. Jones

I am extremely satisfied with the customer service and qualified professional they send.

5 years ago

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Jody

They have been quick to fix what I need fixed that's covered on the home warranty.

5 years ago

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Rosemary Massey

Because we did not renew with them after getting service on our microwave which still doesn't work 4 days after having a part replaced they won't fix it. And we were told we had a 30 day warranty on part replaced.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2020

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Rosie

Reasonable rate and you get good service. Most of the time they get the service done as quickly as possible.

5 years ago

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Gerald

I like their services. They take care of my business. They have completed everything I needed done.

5 years ago

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Clark And Helen

Every time I need them, they have been there and get it resolved. I am satisfied.

5 years ago

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Vaughn

Best value. I was able to get an electrician within 48 hours and he was able to resolve my issues.

5 years ago

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Jill

Very disorganized. I will not renew with them. Look for something better. Very poor customer service. Recently I tried to get a plumber to come look at my plumbing and they provided bad service.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 22nd, 2020

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Fred

When they say there is no cost to the customer that it a lie because I have to pay sixty five dollar service twice and really nothing is getting done. It is a lot of run around.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 22nd, 2020

Choice Home Warranty Reviews