Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Sarah Cobb Sarasota, FL

I like that Choice Home Warranty uses local appliance repair persons to fulfill their contract jobs. I've had a couple of appliances stop working properly. The technicians either fix the problem or recommend replacement.

6 years ago

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MOHAMMAD Abilene, TX

I had a swimming pool pump problems, I called CHW on Sunday afternoon, their response was so quick and professionally repaired within 48 hours without any additional charges. I recommend CHW very highly

6 years ago

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Phillip Scott Abilene, TX

Covers almost everything but I found out for Septic tank that have to notify them in advance. When I wished for review no one got back to me ,only problem in 6 years not resolved to my satisfaction. I did renew for 6 more years.

6 years ago Edited February 8, 2023

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Susan Mann Berkeley Springs, WV

It is very helpful to be able to call a number and order service on your appliances. Sometimes it takes longer than you wish but overall it worked out well. The $45 fee for service is a deal. Sometimes can require back up phone calls etc. but Beats calling around to find service people and waiting for answers from several people at once.

6 years ago

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jltski Lawrenceville, GA

The technician was great. However, getting one to the house was a problem. The original one called from an "unknown" number, so I didn't answer. Had he started to leave a voicemail, I would have picked up immediately. So he just went to the next job and we had to wait two more days for another appointment. Very frustrating!

6 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 26th, 2020

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Carolyn Johannsen Phoenix, AZ

J & L Plumbing was flexible in rescheduling our appointment plus kept us informed the day of with a call from Shawn when he was 30 minutes away. He arrived on time, was personable, and completed the job with success!

6 years ago Edited January 10, 2024

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Judith Donahue Flemington, NJ

We have used CHW's services twice - once they were unable to provide services due to damaged equipment not being covered; once they succeeded with the necessary repairs. However, BOTH times the technicians were prompt, courteous, knowledgable, and well-versed within their respective areas.

6 years ago

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Veronica Lind Tulsa, OK

Well when our air conditioner went out they worked as hard as they could to try to find someone come out and get our air conditioner fixed during this whole Coronavirus which I know had to be really hard they did a great job

6 years ago

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Chirs Boldt Bayville, NJ

This is my first claim. Customer service is very good up to this point. My contract had the wrong city and zip. Due to my first clam had the wrong customer address (city and zip). The customer representative opened up a new claim that included the correct city and zip. I will update this post once this claim is resolved.

6 years ago

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Marco P. ,

So far the service has been 5 stars and luckly I have had no issues with my claims. The Customer Service call center wait is a little too long but.once connected the service is very good

6 years ago

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norman totten Moulton, AL

I have had two claims.The first was for my washing machine and after three weeks a technician is finally coming out this afternoon.The second was for our air conditioner and instead of waiting a week in extreme heat we called a local company who came right out the same day,again we alerted Choice,cancelled the appt they set up and then even after that they set another up which I had to cancel.So I am not too happy with them now.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Eddie Cox Germantown, TN

Like a roll of the dice.....some of the repair people they use are terrible leading to numerous bad reviews on our real estate company's website. Choice is our companies recommended warranty only because the district manager is now Christy S. Recently we had clients with terrible experiences with some of the Choice's repair firm and I had to waste my time becoming involved with other Choice handling the issues.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Donnie Tomlinson Brandon, FL

All went very well except the timing of the actual appointment to fix the ac unit. Choice set an appointment time but as the time of the appointment was near (2days later) the vendor called me to set the actual appointment. This was a little disappointing, however when the tech did arrive he did a great job. Very happy with the final results.

6 years ago

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Felicia Martinez Keller, TX

This is the second time we had to call them. Our first request was denied and I was out of pocket the service call fee. Was NOT happy. When this ticket was created on Wednesday CHW did not scheduled it until Friday morning. Then when you did it was with a technician that does not even service our area. I had to call them who then called CHW (of course they have a number but we didn't) to reschedule it. Our AC was out until Monday because of the delay.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Laurie Nelson Milwaukee, WI

Have used CHW 5 times this spring and until recently received very good service. The last new claim needed to be followed up on multiple times to get the necessary approval and paperwork to the technician - which was a problem because it was an electrical issue.

6 years ago

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Phelissa Kirkland Martin, TN

Very informative, answered all my questions plus some. Call got disconnected and she immediately called me back. Very nice to talk to. Thank you so much for all your help and information!!

6 years ago

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Perry Smith Harlowton, MT

Had my furnace quit and tried calling the number given me when I first joined and all I got was advertisements for more insurance, after about 10 minutes of that got told that they were no longer taking calls and to go to the website, t finally got that figured out and tried to log in and got a message the policy number was wrong and they would send the number via email. I am not very good with technology and it took another day to find the email in the spam folder. Going back, the first day that I couldn’t talk with anyone from your office, I called the local heat and air man and he checked it out and found the control panel burned out so I had him replace it as i needed the furnace (33 degrees the next morning). 5 days of messing around I finally got to talk with someone from your office That I could hardly understand then we got disconnected before anything was resolved. Overall, I am not a happy camper

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 15th, 2020

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janet Schoen Pahrump, NV

I worry about some of the contractors sent out. Last December you sent out a nut that said everything was fine with my a/c unit (in a rental house I was away for holiday) but I just need a bigger unit. That unit had worked just fine for 25 years. I hired a local contractor who came and fixed the crossover ducts. When I told you that, I was told the ducts were rusted. Again my contractor said they are plastic. You eventually paid me 1/2 of the bill, but really!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 15th, 2020

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Mike Still New Westminster, BC

All Stars Heating and Air came 4 days sooner than was told. Tech kept me updated on arrival time. Tech was exceptional, courteous, knowledgeable, and went through all of the steps he was doing. Well done!

6 years ago

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Geneva Keith O'Fallon, MO

The serviceman was courteous and knowledgeable. His first visit seemed to fix the oven, but it quit working again, requiring a new control board. He returned on time and completed the install satisfactorily!

6 years ago

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giovanni margaroli Las Vegas, NV

Just called based on a best rating and signed up for 1 property. when the sales person found out that there are other properties he was trying to offer for all properties at a discounted rate. I do respect the trying but it got irritating to the point that is said. option 1, we do one property and see from there or, option 2, we just cancel everything right now and call another company. sales gentleman did not like that and that was very noticeable. Truly disappointing

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 15th, 2020

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Dee2020 Brownsburg, IN

I bought this condo with a 5 year Choice Home Warranty on it. My washing machine was going to be more expensive to repair than replace per the technician so he recommended replacement. I was offered $299.99 to help purchase a new washer. My old machine was a GE 3.8 capacity, stainless steel drum, high efficiency washer. You can't even begin to touch the cost of a new one for $300. I thought that Choice was supposed to get you something similar to what you had. They did come up to $400 and I had to pay the rest myself along with the service call fee.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 11th, 2020

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Kacie San Antonio, TX

Quick to respond with a work order confirmation...then the wait begins. Right now I am waiting on an air conditioner repair. 2 trips, 2 techs, problem diagnosed, waiting for Choice to order part so tech can make repair. I don't think Choice has any idea what its like to live in South Texas. This week outside temps are in the high 90"s, which is normal, but our air conditioner is shutdown. Waiting....waiting... on Choice to do their thing!!!! Choice needs to make some policy changes here!!! your repair techs should be able to go straight to supply house get the needed part and get the repair done in a timely manner. Really doesn't take a lot of brain power to sort that out! Plus it saves house calls and I don't have to keep setting aside time to be home waiting for the repair guy. But this isn't our first rodeo with this company! When we purchased this house we bought extra coverage for a water softener, when the softener failed, which had been working fine when we purchased the house, Choice refused to cover needed repair/replacement because the issue occurred too close to purchase date of our home and they said the unit wasn't maintained properly. Then the next issue was the dishwasher, took Choice more that 3 months to resolve that problem. So, no I am not a big fan of Choice, but we are covered until August 2020. Meanwhile I am doing my homework before I buy another home warranty policy. I might add when the garbage disposal developed an issue and was leaking I filed a claim and the same day a repair tech arrived with a replacement, installed it and was finished and back out the door in 20 minutes. That's amazing service!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 11th, 2020

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Bob Rajabi Houston, TX

Was pleasantly surprised that my claim was approved without any pushback from CHW. The technician was dispatched in a day and after my claim was approved, the technician showed up within 2 hours and fixed my issue. And all of this was done through the website and I did not speak to a single person at CHW.

6 years ago

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J GLASS Naperville, IL

Currently debating if we want to sign up for another year. Though Choice Home Warranty has been quick to send out HVAC companies to address our problem, the problem continues not to be fixed (of recent). Same problem continues. Fourth claim just submitted today. And we keep having to pay $65 per service call even though the same problem continues not to be fixed.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 11th, 2020

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Wanda Clarksville, TN

I loce CHOICE Home Warranty. Anytime I have called, the service has been great ie the item has been replaced. I appreciate all of the customer service representatives and theie supportive attitudes. Thank you

6 years ago

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Sarah VanSant Aledo, TX

The process to get a warranty was incredibly easy and fast. I got all my questions answered directly and quickly. I especially loved that Michael was not pushy and did not try to sell us something we didn't need or want.

6 years ago

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Clarice Jordan Mechanicsville, VA

Choice Home Warranty handles whatever the problem is very quickly. They get in touch with the person's to fit the problem right away. They are very polite and very professional.

6 years ago

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Sharon Martin Las Vegas, NV

My first time using Choice Home Warranty. My husband passed in Feb. and I am so thankful to know I can get help with whatever breaks down. Great peace of mind in troubled times. Quick response and excellent service!

6 years ago

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Tajakica Maxie Shreveport, LA

The representative was friendly and nice. She was very helpful and informative about the choice warranty. She was also helpful with helping me to get the best deal. This was a great experience dealing with choice warranty.

6 years ago

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Pinette Sofranko Columbia, TN

I called last week about my washing machine and was put in touch the same day by someone who could do the repair. A part was ordered and it was repaired this week and I am really happy with the service I received.

6 years ago

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Harvey Gonick Orlando, FL

When the repair is covered Choice works well. But I recently called for two bathroom repairs and neither was covered; I still had to pay the $45 visit charge. Another time I dealt with a plumber and he wasn't very reliable. I'm happy to have a company like Choice though it doesn't always work out for the best.

6 years ago

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Taína Princess Ogden, UT

Claim process was very difficult. CHW auto generated an appointment for the tech on a holiday (while company was closed). We waited for 5 hours at home and no one showed up or called. This ruined our family time since we were waiting around. When contacting CHW the next day, the rep hung up on me as soon as they gathered my information. Other than that I would have gave 5 stars.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 29th, 2020

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Robert Settimo Linden, NJ

I just purchased a plan for 2 homes. My rep was knowledgeable and helped me figure out the beast deal for my lifestyle. I have not used the service but am very satisfied with the purchase.

6 years ago

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Doug F Spring, TX

Had an issue with the disposal, insink. Called CHW yesterday evening and by 1;30Pm today i t was replaced. Been a long term member with CHW and always pleased with the response time and technicians they contract with.

6 years ago

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Denese Clare Hollywood, FL

I am so happy that I took out the warranty plan from Choice Home Warranty. I had my refrigerator and microwave oven both repaired. What a great service Home Warranty provides. Thanks!

6 years ago

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Art Houston, TX

Last 2 calls in less than two month on my A/C. Choice sent two different compaines out. Had to pay my co pay twice for the same problem that has yet to be fixed. A/C compaines said they would contact CHOICE and tell them the coil needed to be replaced due to leaks in the coil. Told me CHOICE WOULD GET IN TOUCH WITH ME. Have not heard anything from CHOICE about repairing my A/C

6 years ago Edited January 10, 2024

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Teresa Jenkins Fairburn, GA

I called to have my a/c unit serviced. My request for service was processed the same day(Sunday)and service scheduled within 48 hours. The technician was timely, polite, efficient and effective.

6 years ago

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Coach Leesburg, VA

It will be good if something major, but I had a dripping showerhead and outside water Faucet that needs repair but you don’t cover any of that in which is frustrating. As well , the AC guy was great but he said if I had a major issue you guys would give the cheapest parts for example my AC? He said they won’t give the parts needed for MY system. Why would you do that ?

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 20th, 2020

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Lindsay Nelson Elgin, IL

Technician was friendly, knowledgeable, and took care of the issues I requested. A different issue in which we wanted to fix but wasnt under our warranty, he told me how to do on my own! Super helpful! Thanks!!

6 years ago

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Rebecca Cortlandt Manor, NY

Choice warranty customer service is awesome called for an appointment for my exhaust fan to be repaired and the process went smoothly technician came within 2 days. Service was great

6 years ago

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Tamara Bennett-Thompson Savannah, GA

I am happy with Choice and have been a member for almost 5 years. What I enjoy most is the quick response to my claims and the friendly, knowledge technicians that are sent to my home to assist me.

6 years ago

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Ronnie Johnson Red Oak, TX

I like that you take care of business but I hate that it take too long to get help out. I had to go without hot water in my kitchen from Saturday morning till Monday evening before someone one could come out.

6 years ago

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Kaan Hempstead, NY

Greg was great about knowledge of the product he was selling and he is great sales person. Also he was very helpful . I spoke 3 other companies before I called choice home warranty.

6 years ago

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Jerry Abney Winchester, KY

I had a very good talk today with Charlie M and got the home warranty I wanted! Thank you Charlie M! Please give this man a raise he sold me in a time that the covid-19 has us all in a lock down. Thank you again Charlie M!

6 years ago

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Phil Torrance Oklahoma City, OK

I like the security of being covered in the event of a system breakdown or failure. However, I just had a dishwasher breakdown with repair not an option. A new dishwasher of comparable features cost between $550 and $800. Choice offered $179.99. I was able to negotiate that up to $259.99. However the check won’t be issued for 30 days. So I am out of pocket all the expense and have to wait for the less than half relief. Not what I expected!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 15th, 2020

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Derrick L Heath Copperas Cove, TX

I,ve been with choice for over 12 yrs and only about 2 or 3 times they took care of my problem without giving me crap. it seems like everytime they look for reasons NOT to honor my request! i have 2 fans in my great room and when they went out I was told only 1 could be repaired! after being on the phone for some time and having the tech talk to them would they fix the problem. when my air went out I had a problem getting it taken care of because the tech told me they dont like dealing with them because they dont like to pay them. just recently my roof was leaking and I was told because it was my skylight it would not be covered. Im paid till Nov but will no longer deal with this company after that! I want to feel secure and confident my home warranty Co. will provide the sec I need without having to fight for what I pay for.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 12th, 2020

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Don Weth Schertz, TX

Since joining Choice, we have used your services twice. Both times it has taken at least a week or longer to get my broken item serviced, fixed, or replaced. On one item, the contractor was switched three times. I hope it gets better in the future. Your ratings showed better than this when I looked them up before I signed up with you folks. I certainly hope it gets better in the future. Thank you. Don Weth MSgt, USAF Retired

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 12th, 2020

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Mike Green Shreveport, LA

Dustin Courtney, owner of Courtney's home service is the best technician I've met with CHW. Not to slight others through the years but Dustin went the extra mile and will be back Wednesday with a new disposal.

6 years ago Edited January 10, 2024

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Diana Ramirez Houston, TX

Very disappointed. I was misled by the company from the get go—I was told the diagnosis visits would be $65 (because I prepaid for 6 years) and then was charged $85 for each of my two claims. The representative, Marc, who sold me the warranty sent me the email with the details only after I had paid on the phone. This wouldn’t be a huge deal except that when I placed a claim for my AC, it was denied with no specific reason given. Prior to the denial, two different techs from different companies actually assessed the AC unit because of further miscommunication from CHOICE. I called customer service to inquire about the denial. Walter, the agent, had no answers for me and stated he wasn’t exactly sure why my claim had been denied. He stated a case manager would be assigned to my claim to investigate further. I have yet to be able to get in contact with with this case manager. I paid for 6 years in advanced, but yet CHOICE don’t want to fix my AC unit (which is still under warranty because my house is just a little over 1 year old). I would not recommend this company. I regret not staying with my previous company from my previous home.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 8th, 2020

Choice Home Warranty Reviews