Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Cecile

The process to make the claim was easy. They sent someone out who did a great job.

5 years ago

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Verified Customer

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Lisa

Price is good. Service is very quick. They are respond very quickly. I got service the same day.

5 years ago

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Verified Customer

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Gerald

Took too long to get service on the refrigerator. It took about 10 days. Once the serviceman was here, he was very good and I was happy with it.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 21st, 2020

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Verified Customer

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William

I am very pleased with the work and the professionalism. Everyone had been real courteous.

5 years ago

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Duane Gardner

The company that they sent out there gave false information to choice home warranty so the claim will be denied in order to sell me a brand new unit which wasn't covered under the terms of warranty

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 20th, 2020

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Verified Customer

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Paul

AC went out , it was back up and running within 12 hours, and on a Sunday on top of that.

5 years ago

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Verified Customer

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Terri

I usually have a great customer service person and someone sent out relatively quick.

5 years ago

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Verified Customer

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Noble R. Walker+

Listened to my needs and responded quickly with setting up appointment with service providers.

5 years ago

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Francis Schmidt

They scheduled the service representative and the appliance was repaired properly.

5 years ago

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Verified Customer

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Lorri

Professional, timely and does a great job to repair the clients issue. Great customer service.

5 years ago

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Verified Customer

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Christine Pevovar

Never more dissatisfied with a 'warranty' company - I have submitted 3 claims and all have had problems - I am still trying to complete the third one...

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we are now awaiting confirmation from you before we are able to move forward with your claim

Oct. 20th, 2020

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Verified Customer

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Ed And Tina

My clothes dryer went out and the next day they came out and fixed it. It is pretty good.

5 years ago

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Michael

When I placed the order at 2 am, they were there at 1 pm and did a great job. It was very timely.

5 years ago

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Ruth

Most of the time they do very good but one guy was very rude and came out to take a picture of it and never fixed it.

5 years ago

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Marlon

You guys are pretty efficient. I understand what is covered and for the most part it is quick.

5 years ago

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Verified Customer

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Denise

Customer service representatives are rude. They need to let you know your contract. They have not been satisfactory so we are looking for something else.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

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Verified Customer

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Travis

The experience I had with them was good. The representative came out and fixed it.

5 years ago

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Verified Customer

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Baris

Great company. Easy to communicate. Good estimates. Get the job done in a couple of days.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Oct. 5th, 2020

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Verified Customer

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Kauffman

We have always had a prompt response time from Choice and the service team responding.

5 years ago

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Verified Customer

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Joseph Chesky

I had 8 no shows despite repeaed calls to your company assuring me the technician was on his way- still waiting now going on two months for my dryer to be fixed- I am sick and tired of being lied to by your representatives

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 28th, 2020

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Verified Customer

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Wayne

Hot water heater started leaking. Needed to be replaced. They paid nothing. A/C broke took 4 days to get repairs.

5 years ago

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Verified Customer

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lori

Quick response, really great vendors that help with repairs. It's given me peace of mind.

5 years ago

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Cindy Manganiello

Had two different problems in the last two months they fixed everything Iâ€™m very pleased

5 years ago

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Verified Customer

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Tom Iorizzo

When an appliance needs replacement they try to offer you a cash payment that does not cover complete cost plus installation.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 24th, 2020

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Verified Customer

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Ernell Sealey

The technician were very knowledgeable ,and took pride in their work,excellent service

5 years ago

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Verified Customer

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SG

I see little value in using Choice Home Warranty. The repair people rarely showed up, one of them took my $65 and never returned, they cancel at the last minute, it's generally been a very bad experience

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 24th, 2020

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Verified Customer

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Charles Duggan

Every breakdown and repair that needed to be done they continued to look for a way not to pay for it. It's rusted, it's old, it's installed incorrectly.....this is what I heard and read from their emails.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 24th, 2020

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Verified Customer

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Diana

The tech did not call me back. If you complain, they'll get right on it and make it right for you hopefully.

5 years ago

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Verified Customer

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Patricia

Good quality service and follow through. Timely responses to questions. Complete satisfaction.

5 years ago

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Verified Customer

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James

My AC went out. It took three days for a tech to come out to look at and then it took two weeks before it got repaired. I live in Florida and it was 85 degrees in the house. They do not care about their customers.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 21st, 2020

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Verified Customer

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Kelli

They seem fine and the price is good but they have denied some things that I felt should be covered.

5 years ago

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Michael

When I needed to use the warranty to fix a leak in my roof in the garage, they told me they don’t cover leaks in the garage.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2020

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Verified Customer

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Arletta

As soon as I call in, I get a reply and then a technician arrives within a day of two.

5 years ago

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Verified Customer

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Andrew & Laura Rae

After the year I have paid for, I will never do business with Choice Home Warranty again. I needed a water heater replaced and they still haven’t done it. I’ve had four vendors but they won’t approve it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Sep. 17th, 2020

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Verified Customer

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Delores

When I made the phone call, they were quick to get back to me and resolve my issue.

5 years ago

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Verified Customer

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Manny

I’ve been waiting since Friday for a response from the claim manager. I have been waiting and waiting and waiting. It is very terrible at the moment.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 17th, 2020

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Verified Customer

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Anonymous Hanover, MD

They offered me a very good rate and package. I have used it for my refrigerator and dishwasher.

5 years ago

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Verified Customer

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Mark P Rocky River, OH

Great service, quick to respond, and very helpful explaining every step of the process.

5 years ago

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Verified Customer

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Mike Armstrong Venice, FL

They have aiways taken care of my claims in a fast and professional manner. Usually the same day.

5 years ago

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Verified Customer

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Valerie Jackson Tupelo, MS

The Lowe's choice was 1. I was hoping it was zero on the list. You send people out but they take their time. Then the cost that you cap them with leaves people in a bind y'all cutting corners

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2020

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Verified Customer

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Chuck Cedar Park, TX

Right now we are experiencing a situation where the dishwasher needs to be replaced and they are offering $250 of the $900 so we are at an impasse. They don’t seem to get the job done.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 27th, 2020

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Verified Customer

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Linda Atlanta, GA

Haven’t had any issues with choice. They are responsive. I call and they send someone out.

5 years ago

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Kevin Anderson, IN

They took a long time to find a plumber and I also had a problem with the basement floor having water coming in from the outside.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Aug. 27th, 2020

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Verified Customer

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Anonymous Desoto, TX

Most of the time, the warranty is quality and I am able to get the service when I call the technician.

5 years ago

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Verified Customer

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Susan Gray Summit, MO

They are very attentive and friendly and got the issue of the ac taken care immediately.

5 years ago

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Verified Customer

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Lana Roscoe, IL

Within 24 hours I get a response and then my problems are fixed. He was efficient.

5 years ago

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Verified Customer

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Doris Rock Hill, SC

It is a good service. I had a problem with my fridge and they were right on it when I called.

5 years ago

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Kenya Merrillville, IN

They don’t take a lot of items that I feel they should cover. I had my ac and washing machine covered but there have been a couple of instances when they didn’t cover it.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 27th, 2020

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Verified Customer

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Edwin Houston, TX

Whatever is broke down in my house, they have good customer service and address the issue.

5 years ago

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Anonymous Flower Mound, TX

It can take a while for someone to come out and service the AC but it did get taken care of.

5 years ago

Choice Home Warranty Reviews