Choice Home Warranty: Read 49,118 User Reviews From Real Homeowners

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Verified Customer

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Anil Chorey Livingston, NJ

Very easy submit claims. I would like for them to improve on time it takes to assign technician.

4 years ago Edited January 10, 2024

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Stacy Cypress, TX

They have never let me down so far any kind of repairs for my plan,tech always helpful

4 years ago

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P.A. Gray Munster, IN

I've had only one occasion to need to use the warranty. The service was done in a timely fashion.

4 years ago

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Dennis Walker Bridgeton, NJ

Emailed a appliance repair needed and within less than 24 hours we had repair man at the house

4 years ago

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Thomas Martineau Tallahassee, FL

I've submitted three claims this year and have been treated fairly on all of them.

4 years ago

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Christine Battista Aurora, OH

Choice Home Warranty is wonderful!!!! The people they send out are so polite & helpful!!!! No problems at all!!

4 years ago

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Maria Mabank, TX

I had to replace my hvac system. Remembered the day after the replacement and choice would not talk to the repair company and share the cost.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

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Verified Customer

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Jeannie Simpson Beaufort, SC

The appliance repair guy was out over a month ago and said he had to order a part. I haven't heard from him or Choice about this

4 years ago

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Glenda Puckett Statesboro, GA

Service tech was sent out. Motor replaced on dishwasher. Still doesn't with correctly. Have filed a second claim. Haven't heard back yet.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 30th, 2022

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Verified Customer

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Alta Mercer Wake Forest, NC

My second claim still is not done, and I'm getting a runaround from the repair company. Nothing is being done about it!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Trudey Hall Williamston, SC

Last month my A\C went out and Choice Warranty after 5 days of no air conditioning still could not find a repair svc. in my area, I found someone same day and was repaired the next day at my request not choice warranty's.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Verified Customer

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Geraldine Croston Atmore, AL

Every claim that a technician that submitted a claim to them has been denied. The last one the technician got a text saying it wasn't approved BEFORE it was supposedly reviewed.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Verified Customer

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Bob Sobule Columbia, MO

Terrible customer service, they will look for any reason to deny claims, they don't work well with outside network contractors even if they don't have an in network contractor. Stay away!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Verified Customer

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Richard Chavez Inverness, FL

Adds state repair or replace. After paying twice for repair and waiting several weeks for repair that was not none and staying home expecting service, then tey say it cannot be repaired.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Verified Customer

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Cathy Balltrip

When attempting to get appliance serviced they were unable to schedule anyone for over 10 days, then they day before arrival the provider called was unable to arrive for another 10 days.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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Marilynn Long Mulvane, KS

It took a month to repair my refrigerator I lost over 500.00 in freezer food and replacing everything on the top part I been given 2 months free I just want to cancel my policy as soon as possible

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Verified Customer

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John Grigsby

Would have given CHW a zero if possible. The entire company is corrupt. The repairs are insufficient, if any repairs are done. Victims (those who are CHW customers) are not able to replace covered items with equal value products. Selections are limited and restricted. This company is evil. Just look on FB and read the testimonials.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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James San Leandro, CA

You turned down claim without even knowing all the facts. Never even bothered calling to find out the facts? Not a good sign of a caring business towards it customers?

4 years ago Edited January 10, 2024

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Verified Customer

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Shalabi Raleigh, NC

What a like was fast service and normally I don’t call back for same reason thank you so much

4 years ago Edited January 10, 2024

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T Atlanta, GA

The price was very affordable and covered a good range of products and service items.

4 years ago

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Ketan Trenton, NJ

It's a great service and I get quick responses. I would recommend the warranty to a friend.

4 years ago

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Verified Customer

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Paul Stone Mountain, GA

Very positive experience. They were expedient in recommending and getting contractors in our homes.

4 years ago

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Karen Saint Louis, MO

They are quick at work and fair. The employees at Choice Home Warranty are doing a great job.

4 years ago

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Verified Customer

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Robert Fort Lauderdale, FL

The whole process of working with Choice Home Warranty was hassle free. Everything was great.

4 years ago

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Verified Customer

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Anonymous Indian Trail, NC

Usually I can get a hold of someone to speak with and get a response for the email in a timely fashion.

4 years ago

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Verified Customer

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Gisela Hialeah, FL

I called and they send technician for forty eight hours and the problem was fixed.

4 years ago

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Charles Tucson, AZ

I called to use my warranty and and the job got closed out and we found that it need to be reopened and I could not get a hold of anybody.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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Peter Lynbrook, NY

I had a claim early in my coverage and it was pretty easy. Its been good so far.

4 years ago

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Carlos McAllen, TX

I used it a couple of times for my garbage disposal, garage door opener and they were out there pretty promptly.

4 years ago

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Pradeep Buffalo Grove, IL

Customer Centric and always willing to hear the issues and to provide the resolution promptly

4 years ago

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Ira Newson Memphis, TN

Because they all Way come when I need them to fix my appliances and that what I appreciate thanks

4 years ago

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Verified Customer

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Ronald W Stehler

Outstanding Customer service,and repair service

4 years ago Edited January 10, 2024

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Verified Customer

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Charles and Joyce McCoy Orange Park, FL

My issues have been taken care of by Choice Home Warranty in very professional manner.

4 years ago

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Verified Customer

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Delrick D Majors Arlington, TX

Claims are handled very fast. Place the claim and the item is repaired within a day or two.

4 years ago

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Verified Customer

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Sondra Stanton Houston, TX

Microwave stopped working & the repairman knew how to work in Bosch appliances.

4 years ago

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Verified Customer

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Nina Leaming Ruther Glen, VA

When we had a problem with our range burner, they had someone out to fix it fast.

4 years ago

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Verified Customer

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Elyse Tyrell Henderson, NV

They assign claims quickly, use great service companies and address my needs every time

4 years ago

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Jerry Brock Auburndale, FL

Very prompt and professional and rhe service man they sent very polite curious

4 years ago

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Janet Lynn Shorewood, IL

Had to wait too long on first time I used them but on the second time I used them timing for appointment was good.

4 years ago

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Suzanne Ross Duncan, SC

I put in a claim online and not being a plumber did not realize the water was leaking from two locations, I had to submit a second claim.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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Susan Mendez

They took an unacceptably long time to find the ac to replace the broken one...2 weeks total...

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 24th, 2022

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Verified Customer

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Gary Kossick Las Vegas, NV

Disappointed they denied a claim for a broken spin wheel on my ac unit. The quote was $250 and was told this is not covered????

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 28th, 2022

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Verified Customer

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Mary Palmer Greensboro, NC

Placed a claim regarding my dryer, paid the service fee, vendor states he reported to CHW of a continuous issue. I never received anything to indicate another problem.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 28th, 2022

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Verified Customer

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MaryAnn Heath Glendale, AZ

Technician was WONDERFUL, but found out that Choice doesn't cover parts (coils) that need to be replaced on A/C unit. Rip off.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Peter Wynyard Phoenix, NY

I was told that they would cover all my plumbing issues and they don't. I'm disappointed in being lied to by your salesperson who sold me this.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Verified Customer

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Ken Scott Frisco, TX

Took quite a while to get in contact with people, and it has been quite a while that I was promised a check. I still have no check ...

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 28th, 2022

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Verified Customer

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Maria I Romero

Poor customer service. Takes a long time to actually get to speak to a customer service agent

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 23rd, 2022

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Verified Customer

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Robyn Callaway Palm Beach Gardens, FL

This time it was a good experience. Previously we had a terrible experience, with customer service which is why I gave such a low rating. Due to their previous unresponsiveness, I will not be renewing my contract,

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 23rd, 2022

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Verified Customer

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Johnna Gellenthin Coldspring, TX

Bought house, 1 month and AC goes out. Why did I buy a warranty that doesn't cover anything. I really think my Realtor was sold a bill of goods by your rep. Personally I would like to have my money back!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 24th, 2022

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Verified Customer

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VELMER BOBO North Las Vegas, NV

My AC went out in Las Vegas it was in the hundreds And they took care me even Replaced my Unit

4 years ago

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