Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Verified Customer

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Judy McDonough Brookfield, WI

Two of the 3 home repairs we have contacted you for were either not fully covered or not covered at all under our "Total" plan but should have been.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Faith Holland Hertford, NC

Prompt reply on request for service repair. Technician schedule and knowledge excellent.

4 years ago

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kokaquee D Devine Longview, TX

I have been in my house for 13 years. When I have a problem I call they come out and do great work

4 years ago

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Lashawnda Pueblo, CO

If a company comes out and doesn't fix the problem there doesn't seem to be an escalation process. I do luke the simple claim process.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 12th, 2021

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Verified Customer

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Larry Hounshell Rochester, TX

Because they took their own sweet time getting my A/C repaired when it was so hot here and then they charged another $1050.00in additional costs. in 00

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 12th, 2021

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Verified Customer

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Suzanne Fowler Chester, PA

I have put in a few claims- I’ve gotten an appointment quickly and my issues were resolved.

4 years ago

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Merrick Sims Atlanta, GA

They agreed to replace my refrigerator, however, they are making me wait 2 weeks to talk to a claims specialist. Meanwhile I am without a refrigerator and no food.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Aug. 12th, 2021

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Verified Customer

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Joyce Riley Orlando, FL

I have only had 2 and I like the function of this one better. Setting up service was a breeze.

4 years ago

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Debbie Reyes Sun City, AZ

Didn’t cover expense I paid extra to cover. Next they sent a contractor who insisted I would at with a check or cash then never came back. I received no refund and service was never performed so I canceled the policy

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage. We regret losing you as a customer.

Aug. 12th, 2021

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Verified Customer

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Dr. Fred Jahad Charleston, SC

You could not find someone to come to my house and fix my air conditioner. Email me to find someone and I did. It cost me 500 dollars. You did not help me with the money at all. Why am I paying to help me every month?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 11th, 2021

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Verified Customer

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Pam Surprise, AZ

I appreciate their help. They fixed my air conditioner. I have recommended them many times.

4 years ago

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Rosa Henderson Sharpsburg, GA

I have had to file a claim twice within a few weeks. They have taken care of both issues!!

4 years ago

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Mehul Patel Westborough, MA

We have a dishwasher issue for more than 8 weeks now. Its not getting repaired even though missing parts are available at my home for more than 3 weeks.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 22nd, 2021

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Verified Customer

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Anderson Woodbridge, VA

My business partner and I who have warranty coverage on our personal and business property have been greatly disappointed in the decision to deny coverage for several properties in the past several months

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 22nd, 2021

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Verified Customer

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Annie R Coston Hampton, VA

Great service dependable and speedy f or requested service will depend on them again

4 years ago

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Sonja Gillespie

Quick response after filing claims and the technicians they send out are so nice and professional.

4 years ago

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Terry and Yolanda Black Knoxville, TN

Because we get the help we need. There are no Hassel. Everyone is very pleasant and helpful.

4 years ago

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Kevin Alexander Killeen, TX

Excellent service and each time I've needed help they we're more than happy to help me.

4 years ago

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Verified Customer

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James Stafford Hurricane, WV

Very responsive and great service . Every worker is professionally responsible.

4 years ago

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Raul Bloomingdale, IL

The service has been quick and the employees qualified and clean. I am satisfied with that.

4 years ago

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Sandra Moore & Malcolm Monroe San Antonio, TX

They are always there when you call and they are pretty good with claims and doing what they are supposed to.

4 years ago

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Verified Customer

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Mozelle Tampa, FL

I think choice home warranty does a very good job. It is the best company as far as rate.

4 years ago

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Peggy Arlington, TX

We were happy with the service when we used the warranty. Everything came out the way we wanted.

4 years ago

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Verified Customer

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Alice Falls Church, VA

Sometimes the contractors are good and respond quickly and do a good job and some are not good. It depends on the contractor.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jul. 22nd, 2021

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Verified Customer

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Mary Memphis, TN

The service is great. I use the warranty about every month. I haven’t had any issues.

4 years ago

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Spencer Gaithersburg, MD

I had some drainage backup and the first guy they sent out solved the problem. They were prompt sending him out.

4 years ago

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Verified Customer

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Satwant Katy, TX

They keep their word. They do what they say. They are very friendly. I am very satisfied with them.

4 years ago

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Verified Customer

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Susan Naples, FL

I needed an emergency service and they don’t do that but they were out within two days and took care of the problem.

4 years ago

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Verified Customer

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Gary Las Vegas, NV

They don’t cover enough of the services and they don’t answer questions properly. It took forever to get the faucet to get repaired.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 21st, 2021

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Verified Customer

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Anonymous Kingsville, MO

They got a plumber out to me immediately to take care od it and the person they sent out was quality.

4 years ago

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Candy Lumberton, NC

My dryer wasn’t working and they were easy to get in contact with to get it repaired.

4 years ago

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Verified Customer

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Demetria Tulsa, OK

Good responses and issues taken care of. They help save money by taking care of some of the cost.

4 years ago

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Verified Customer

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Kevin Risen Englewood, CO

I was disappointed in the time it took to get the vendor to my property, but once there he was terrific.

4 years ago

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Verified Customer

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Mario Fernandez Orlando, FL

Great response time, there has been no surprises and very responsive to our needs

4 years ago

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Denise McCray Douglasville, GA

Because I have received poor service they find any excuse not to pay for anything even when they replaced my ac unit and it was still under warranty.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jul. 14th, 2021

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Verified Customer

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Morris Stanley Wake Forest, NC

Prompt customer service and my repairs have been done by professionals each time.

4 years ago

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Verified Customer

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Michelle Wilburn West Palm Beach, FL

Easy to do business with them. Appointment were quick and the service provided was excellent

4 years ago

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Verified Customer

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Donald L Weekley Greenville, SC

Sometimes the warranty process is pretty simple, other times I find it seems they are just trying not to pay a claim.

4 years ago

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Verified Customer

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Magdalena Guevara-Fayad Las Vegas, NV

Excellence, one stop shopping, following through on promises and and professionalism

4 years ago

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Donald Sanchez Georgetown, TX

Very professional, efficient, transparent, and kept me in the loop at all times!

4 years ago

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Verified Customer

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Dawn Alyse Malley New Caney, TX

Always prompt and professional. The tech that come out are experienced and efficent.

4 years ago

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Verified Customer

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Marina Shakarov Fresh Meadows, NY

I used your services only once, the person who came to service the dishwasher was great.

4 years ago

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Verified Customer

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Israel Lozano Missouri City, TX

Responsive, very good customer service, great work with good companies to do repairs

4 years ago

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Verified Customer

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Robert L Shatlain Brownwood, TX

Half the time customer service don't speak English enough to where I can understand them and I don't like doing things online like you want us to because you're so busy

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 30th, 2021

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Verified Customer

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Kristi M Brinkley Augusta, KS

Prompt service, fixed the issue. Filed a claim online and had someone out within a few days.

4 years ago

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Verified Customer

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Robert Marcus West Newton, MA

Always courteous, professional and timely in their response with technicians to meet our needs!

4 years ago

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Larry moore Zachary, LA

I've been waiting two months to get my hot water heater fixed no one has to help me I am a disabled veteran senior citizen and I'm still waiting to get my hot water heater fixed

4 years ago

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Verified Customer

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Vanessa Byrd, TX

Fast and efficient service. Not water heater went over the weekend but had a new one in a few days

4 years ago

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Verified Customer

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Linda Saint Augustine, FL

I called for air conditioner repair and it took almost 2 weeks for a repairman to fix it. I live in Florida and it's hot!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 30th, 2021

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Verified Customer

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Yolanda Silmon Pleasant Grove, AL

Tech have been on time My only regret that I have refer other and didn't receive my refer fee

4 years ago

Choice Home Warranty Reviews