Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Chad

You get technicians here in a timely manor but the resolve is not quick and the offers are not great. So the out of pocket is a lot even though you purchased insurance

2 years ago

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John Bell

They don’t call from a consistent phone number and messaging interaction is clunky at best They don’t really answer any questions

2 years ago

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Cheryl Garruto

Good value for cost of 3 1/2 coverage. Never had an issue with getting a claim approved

2 years ago

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Avis Bolling

Great response, great contractors who do awesome work and that makes for a very satisfied customer.

2 years ago

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Fernando

My claim was processed quickly and an electrician was assigned to my address the next day.

2 years ago

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Ivelisse

Very satisfied. Choice Home Warranty always picks the best companies to help with repairs.

2 years ago

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Verified Customer

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Karen

Very responsive to claims. No hassle so far with service providers. Glad we chose Choice!

2 years ago

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John Steciw

very professional and friendly - also NO MESS afterward. thank you = they were great

2 years ago

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Rhonda

Always responds and sends a technician within a few days to solve our household problem.

2 years ago

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Jerry

Use them several times with only one issue with a dryer. All other issues taken care of satisfactory.

2 years ago

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Elle

When a service man doesn’t show up at the scheduled appointment this not acceptable! A telephone call would be nice to say they’re running late but that they’re not coming at all

2 years ago

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James Thompson

The appliance repair was exceptional. The tech sent out on 2 occasions on plumbing issues was horrible.

2 years ago

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Rosie Diggs

You know what’s covered and as soon as you set the appointment, someone comes to fix it.

2 years ago

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Nancy Brieschke

Cost for initial visit is a bit high. Had to wait several days before a service company would come out.

2 years ago

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Tee Cogliandro

Home warranty companies have saved us thousands of dollars over the last 20 years.

2 years ago

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Heather Lewis

love the fast reaction time it to to filr the claim and have the service completed

2 years ago

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Harvey

The HVAC repair man charged me twice to repair my heater once after the request was submitted,and 7 days later. The CEO of Choice basically said " tough luke " because it was a small amount .$150

2 years ago

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Shanna Pryce

Very easy process and the service providers are good. Professional customer service staff too.

2 years ago

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Craig

Terrible...1st I received email claim was approved, the day the repair was to be done I received appointment reminder email...then I was told claim denied. ..I paid a LOT of money for my warranty...This WAS UNACCEPTABLE.

2 years ago Edited September 11, 2025

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Verified Customer

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Leroy

The professionalism of the service provider, the technician and overall service.

2 years ago

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Michelle Lunders

Choice Home Warranty has been very responsive and they stand behind their warranty program.

2 years ago

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Kenneth Turner

The immediate response was good, however the company they chose took over 2 weeks to complete the job

2 years ago

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Joe K

I’ve had two separate issues which were satisfactorily covered by Choice Home Warranty.

2 years ago

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Jim

Why I have to pay for someone to come out and tell me what’s wrong then pay another &75 to have them come back to do the repair is quite a bad business practice I do not feel we will get another contract with you

2 years ago

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Michael

They helped me , were responsive , and the company came to my house was wonderful service

2 years ago

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Chris Wheeler

Warranty is just a "word" that doesn't MEAN anything. You don't fix the problem and don't replace the defective item. You just give a meager $$ amount for the defective item.

2 years ago

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Anthony

Apparent disconnect between Choice and company selected to do repair. Poor communications between both organizations.

2 years ago

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Verified Customer

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LeHa Tran

My dryer is not working for almost a month now and still not fixed. You scheduled me with a technician who was not even in town to do the job. I called to confirm just to find out she was out of town.

2 years ago

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Roman

They don't want to switch my water heater for a new one even though it's been 2 times in year that they have to send someone to fix it.

2 years ago

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Bloomer

They have done what their advertisement says. They respond quickly and follow-thru.

2 years ago

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Benny Ocasio

Job done but waited way too long due to miscommunications between choice, vendor and myself. Still, convenient and responsive

2 years ago

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Dylan Albury

Service was fast and professional. Technician was knowledgeable and very courteous.

2 years ago

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Eric

I did not like how long it took to find someone to come fix my problem this is the second time this happened on the last too claims.

2 years ago

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Elizabeth

I had to wait about 10 days to get my sink fixed. I wish it could have been a shorter wait

2 years ago

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Gloria

Quick response to my claim, techs that arrived we’re qualified and professional!

2 years ago

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Jose

The gentlemen that serviced my washer were courteous, efficient and professional.

2 years ago

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Becky

Fairly fast at assigning venders to the claim and most of the venders are reliable and able to attend to the tasks !

2 years ago

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Suzanne

Good customer service and turn around time. Little low on replacement amounts for appliances and fixtures.

2 years ago

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Diane

It was a very pleasant experience, they sent someone quickly and did the repairs

2 years ago

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Terri

6 weeks now and my dryer still isn’t fixed. repairman has been here 3 times keeps telling me it’s fixed but he leaves and it’s still not working correctly this is beyond infuriating at this point.

2 years ago

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Dale Hernandez

Air conditioner service provider was excellent - he was professional and did a great job

2 years ago

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mubashar hussain

My water heater had a leak, I call CHW, they assigned the service for the next day.

2 years ago

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David Maysonet

They were good when I called them and it took a few days before i had someone at my home and got the job done.

2 years ago

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Genelda Carswell

I really liked the timely manner that the technician got to my house. The problem was resolved.

2 years ago

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Thomas and jeannette

See below! Everything was perfect, and thats whyu below I said Perfection can not be improved.

2 years ago

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Elaine Coleman

The warranty agreement do not pay for most repairs or replacements. When something cannot fixed they will pay for replacement. I was very disappointment with there lack of service.

2 years ago

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Patty Backos

I like the feeling that all I need to do is go online and file a report and it is taken care of.

2 years ago

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Jennifer Coleman

They deny all claims even ones that are very valid They must be working with the realtors to get homeowners to buy this and they give the realtors some type of incentive because it’s trash.

2 years ago

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Verified Customer

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Michele Clement

Choice is the Best! Service Tech was great and they repaired my stove same day!

2 years ago

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Michele Monroe

The acted quickly and the people they sent to fix our issue were very professional.

2 years ago

Choice Home Warranty Reviews