Choice Home Warranty Reviews
9.3
Overall Score
Carmen Austin, TX
The technicians are very professional, they have a really good knowledge in all different appliance issues. All I can say is thank you for the excellent service!
1 year ago
Review Source
Lawrence Warrenton, VA
The amount of time to get someone to the house. The plumber came and said it was not the water heater (original claim) it was the pressure reduction valve. Foubd out when the 2nd plumber came to the house that it was the pressure release valve on the water heater and the expansion tank, on the water heater. So first you sent a guy who said what he thought was the issue but didn't actually test the reducing valve to know it was the issue. Then you charge me another $75 for a different plumber to come out and actually run tests and figure out the original problem. The 2nd plumber decided to tell my wife and I that we should just fix it because Choice may or may not pay for it and it's only $295. The water heater had been leaking now for almost a month with no resolution from Choice, so we had it fixed. On top of that, your personnel that answer the phone for a claim and call the customer for the claim are rude, they don't listen and don't want to help. They just continue saying that's not what it is your policy. You have to read the policy.
Whatever this company tells you, don't waste your money on a home warranty with them. They fight everything and don't want to pay for anything. It's so frustrating and not worth the time and effort.
1 year ago
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Jay Pringle Elgin, SC
Our dishwasher broke and needed to be replaced. The technician also recommended replacement. The representative called and offered 246 dollars for a replacement. The cheapest dishwasher I could find was 424 dollars. I also had to pay for installation and removal of the old unit. I talked to a manager, and she stated they only offer what they could get a unit for at wholesale price, but normal everyday citizens cannot buy items at wholesale price. They should either provide the replacement unit (with installation) or provide the funds necessary to purchase a unit at retail price. I even purchased a unit on clearance, and could not find one for the 246 dollars they offered me. The manager I spoke to would not even budge at all on the amount she would offer me.
1 year ago
Harold Arredondo
Scheduling the appointment was very easy (thanks Keisha) - the technicians checked the AC and did a quick and efficient fix. The whole process went smoothly.
1 year ago
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James Swinson Fort Lauderdale, FL
Serious inconsistencies in quoting pricing and then not honoring the quoted price. No response to legitimate concerns and questions about the matter. No attempt to have the sales department and the actual claims department work in coordination to satisfy the concerns as elevated.
Simply no proactive customer service, a complete unwillingness to "bend" the rules.
The response, if any, to our questions was "that's what the contract says". Even when pending renewal, sales was offering "great" things and claims was making no effort to work with us.
No way we will renew.
1 year ago
José Luis Cruz
I just started as a new customer! Was treated with respect and everything was explained to me! I’m waiting for the contract so I can check what’s going on.
1 year ago
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Joseph
CHW would not pay for an additional part that was suggested by the manufacturer to properly fix the problem. When I asked the adjuster if it fails again, will CHW replace the original part, she said no. So I had to pay for the suggested part out of pocket.
1 year ago
Tiffany Wang
TERRIBLE company to work with. I do not recommend.
I am utterly disappointed with the abysmal service provided by Choice Home Warranty. After years of faithfully paying premiums for their supposed coverage, I was appalled to find out that they refused to honor their end of the bargain when my 13-year-old AC unit, experiencing normal wear and tear, required repair.
Their staff have been incredibly difficult to deal with, displaying a blatant disregard for the terms outlined in their contract. Despite the clear inclusion of coverage for wear and tear in the agreement, they callously denied my claim, citing the unit's age as a reason for refusal.
Their excuse that the unit "predates life expectancy" is nothing short of absurd. After all, isn't ensuring coverage for such circumstances the very reason one invests in a warranty in the first place? It's ludicrous that they would use this as grounds for denial, effectively rendering the warranty useless when it matters most.
Moreover, their insistence on attributing the malfunction to "catastrophic or abnormal events" is baseless and unsupported. The technician they dispatched to assess the situation even confirmed that the issue was indeed due to normal wear and tear, with no evidence of debris or rust within the unit. Yet, despite this professional evaluation, Choice Home Warranty shamelessly disregarded the technician's findings and opted to deny my claim regardless.
This level of incompetence and blatant disregard for customer satisfaction is absolutely unacceptable. I trusted Choice Home Warranty to provide the coverage they promised, only to be met with nothing but excuses and evasion when I needed it most. Save yourself the headache and avoid this company at all costs. They are nothing but a scam, exploiting hardworking individuals who rely on their supposed protection, only to leave them high and dry when they need assistance. Shame on Choice Home Warranty for their disgraceful conduct.
1 year ago Edited March 6, 2024
Scipio Brown Pflugerville, TX
I have nothing good to say about this company. I've been waiting to get my hot water heater replaced since January 4, ****. The last time that I was able to actually speak to my case manager was on January 15th. I've been calling and emailing them in reference to getting this taken care of. They did have a plumber from Blue Mountain Plumbing come out on Janaury 8th that didn't do anything but take my $85. I explained to him that the hotwater heater had to be replaced because the bolt that the heating element screws into had broke. Mind you this I'm no plumber but that was my assumption based on what I saw and what another plumbing company said. This plumber didn't even look at the hot water heater and just put in a request for it to be replaced. After this happened I called Choice Home Warranty to report what had happened because I could've told him anything. They said I would need to speak with my case manager and they set up a call for me to speak with her on January 15th. Prior to speaking with my case manager they approved the claim but Blue Mountain had also added $1000 worth of fees that I was supposed to pay. After speaking with my case manager on January 15th I informed her I wasn't going to pay $1000 out my pocket to a company that didn't even look and see what needed to be repaired. I explained to her the other company said the repairs should cost about $300 plus the cost of the hot water heater which Choice Home Warranty was supposed to pay for. She told me to call Blue Mountain which I did and explained to them what happened. They said they would call and speak to my case worker but they could never get in touch with her. After calling her on several occasions to no avail I decided to email her. I still hadn't gotten a response, so I decided to get the hot water heater repaired myself because I couldn't be without hot water any longer. I called Choice Home Warranty today and they told me they would only give me $200 out of the $850 I spent.
1 year ago
Michael Abrams Greenview, IL
Major letdown: 4 claims- CHW completed none of them. I ended up getting some repairs done at my own cost as the reimbursement process is worse than getting a bank loan with a 400-credit score. My out of pocket was significantly higher than it would have been had the company been as reliable as it was when I enrolled in 2018. The outsourcing of customer service people appears to be a ploy to confuse rather than help. Based on earlier good service I renewed this year for an extended time and the sales rep assured me he would be available if I had issues (that was a joke). I may be wrong but I feel I would have been better of withe number 2 or 3 listed home warranty company. Unless my issues are regional, I would recommend another company and ask hard questions along with a list of contractors used in your area.
1 year ago
Virginia Minton Ponca City, OK
We had a hot water heater fail , called CHW to file a claim , they said 24-48 hours someone would get ahold of us for a appt , never once did they respond back , after 48 hours & no hot water we called , the same speel they read to you about waiting , after 5 days & still no one contacted us we asked if we could get our own plumber in town since they couldn’t find anyone , finally got a email for us to find our own , our plumber showed up next day on a Tuesday / we called Thursday to file this claim , while our plumber was here , we got the pictures , serial & model numbers to submit, I was having trouble with this , so called customer service for help , she said not to use website in email go directly to website , I asked her to help me , she told me to fill out steps & submit , I submitted , it disappeared so I thought we’re all set except I was supposed to get a code first for approval , she didn’t say anything about make sure you get your code ( that’s why I called , for help) a hour later CHW denied my claim which was $1495.00 saying I didn’t get the code , well I called for help , they never once got back with us on a claim until we pushed them into getting a reimbursement claim for us to use , we got ahold of BBB & they were no help to us either , I feel they should have compensated some since we sat here 5 days with no hot water , but they stick to every word in contract except the 24-48 hours to find a repair man , then it’s “ sorry about your luck”
When this contact is up , I will find a home warranty that pays your claim or at least works with the customer, this amount we paid was unacceptable since we had coverage & no customer service …..
1 year ago
Sunshine Waldorf, MD
The service that was provided was outstanding, I called to get a repair done and the very next day it fix and the company that was sent out was phenomenal.
1 year ago
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Frederick Rich Vallejo, CA
The technician was great, however I am very upset with Choice Warranty. When I made the claim and said what it was for, you should have responded "We don't cover that item as per your contract/policy." Instead you authorized and sent out a technician for whom I had to pay $75.00 only to have you deny the claim by saying that the light fixtures on the outside of the house, attached to the wall weren't covered. I should have been denied at the outset! So I was set up and had to pay $75 when you knew that you would say "no." That felt like a "Bait and Switch." It wasn't the technician's fault, because he was caught in the middle.
1 year ago
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Cheryle Ross Houston, TX
The warranty is worth having when needed. Except when a request for the same repair is completed with problem happening again. After 3 calls for same repair, replacement should be considered instead of continuing repair.
1 year ago
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Kathleen Roache St. Petersburg, FL
The service technician of the company chosen was courteous and professional and did a great job with the repair. The CHW process was easy and the response very prompt.
1 year ago
Terry Las Vegas, NV
Do NOT do business with this company! We had a water leak in our kitchen island and they dispatched an authorized plumber to make the repairs. The plumber failed to get approval from Home Choice Warranty to open the island wall to facilitate the repairs and therefore we are left with a big hole cut into our island wall. We called Choice Home Warranty and they said this would have to be a separate claim and sent another repair company out for the wall repair. We were required to pay the service fee to the dry wall repair company only to have Choice Home Warrant refuse the claim since the original repair by the plumber did not get prior approval form them to cut an access hole. This company couldn't care less about their clients... very poor customer service to say the least!!
1 year ago
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Rosita Lujan Las Vegas, NV
I placed on a first service request on my new contract. And although repair service has not started I must say I did received a response with a claim number in about 13 minutes. I must say was pretty quick. Thank you
1 year ago
Cheryl Scherer Miami, FL
Choice is always quick with dispatching our issues and go above and beyond to make sure whatever is broken gets fixed or replaced. I HIGHLY recommend them!
1 year ago
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Tia Justice NJ
The electrician from Baltimore Wiring came out promptly and repaired by outlet in my master bedroom. I was able to get back to working in my room again
1 year ago
Luke Hendrickson
The warranty coverage is great. I just don’t appreciate the constant hassle of upselling. I told the gentleman no several times and just about canceled the warranty because he wouldn’t take no do an answer.
Not sure why the Amazing is in the lower right corner.
1 year ago
J M Memphis, TN
The worst warranty when compared to others. It took them 2 months to figure it out, and finally, they do not want to repair or replace our dryer. They even did not pay the full amount or even half. We used the outside dryer for two months. Finally, I paid from my pocket to get a new dryer. I did not renew the warranty with them. Now they are calling me back like a scam. Yes, they are really a scam. We struggled a lot due to the washer issue. My friends told me that their warranty companies replaced it with a new dryer when they had an issue. There are many good companies; stick with them. Choice Home Warranty may have a lower service fee, but you will end up with burdens. Period......
1 year ago
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sherry Morse Trussville, AL
Donnie had to do a lot of different things to figure what the problem was and he stayed at it had patience and fixed the problem. Very polite hard worker.
1 year ago
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Mari Casillas El Paso, TX
What is customer service to you? Because your case managers know how to respond with general answers. They know to place people on mute for over 5 minutes. They like to talk over the customer. Apparently the case managers are the supervisors and the only people we can talk to “there is no higher authority “. On top of that you are not specific on your criteria when rating your payouts . And you also like to obligate or push your customers to buy from Lowe’s. By the way non of this is in the fine print. I waited 3 days before a supervisor called and by call they let it ring once and hung up, no voice mail or anything oh wait they did place a note that they made their attempt. Thanks for your all around unprofessional services.
Lydia C
Michael C
Greff4204 and the other case manager without a name.
1 year ago
Schirra Finn Amite, LA
Lisa ( I think) didn’t try to over talk me. She provided information as I needed.
The sales part of my experience with the company was great.
Now I will see how the journey is once I need help.
1 year ago
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Prince Washington, DC
The tec was there before the expected time explained everything as he checked. Was very willing to explain again if I didn’t understand. Also a very pleasant person
1 year ago
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James Londonderry, NH
I'm really disappointed in its services I called with a problem and it took 3 days to get back to me. by then I had spent 3,000 dollars to get it repaired. when I called they canceled my policy from 6 years to 3 and sent me a 1000.00 check. really not satisfied with their service.
1 year ago
Nykeia Harris Hathaway Pines, CA
I was very displeased with Albert deducting the full amount when we agreed upon a 4-month installment plan. To date, I have not received an apology from him for his carelessness and neglect. Please stay on the phone and confirm the correct amount is being withdrawn from your account. I usually don’t write poor reviews like this but this is more of a warning for prospect customers.
1 year ago
Aralena Haynes Charlotte, NC
Process takes too long for important emergency work orders (heat went out and it's 35 degrees and I have two kids under 3 year old). Call center has terrible communication. If I wanted to hear scripts I would read their FAQ's. I was told a case manager would be assigned in 4 hours - it's been 15 hours. Not my fault the call center does not know the difference between telling me 4 hours vs 4 business hours (Internal Issue) BUT WAIT website says it's 24/7 ...... more on that later . Been without heat for too long, if I would go through the technician and cut out this middle man (Choice Warranty), same day service would have been done. I wanted a breakdown of the uncovered charges they want me to handle - took too long for them to come up with something. I had to go through multiple call center reps. I was then told if I wanted to discuss I would have to wait 24 hours which would put my work order on hold, mind you I have no heat.
24/7 service from choice home warranty? - be careful with that play on words because if you need a case manager or the purchasing department to actually process your order - their hours are completely different.
Approved claims - careful because approved does not mean fully approved
1 year ago
Carrie Bruce Houston, TX
The employees here are rude and they suck.. I had a plumbing issue in November that the tech came out on 3 different occasions to fix my shower valve but he could not get the screw out so he had to break the casing. I was told I had to pay for this so I was going to cancel my service. The rep saved the relationship but did not tell me I had to pay 85.00 again for the same service so I called back 2 days later and the service was 10 times worse. I got hung up on twice with no callback. The new MANAGER stated that when I was speaking with rep I asked to close account and she asked me to hold on. I thought she was checking on a resolution but instead she said ok your account has been closed effective immediately (I’m sure by the manager that was listening in the phone ) told her to do it. I said ok and hung up because I was in an ofc full of people. . She said well because you said “ok” we cannot reopen!!! So they just leave you broken and don’t care!!! Lousy company DONT USE THEM!!!!
1 year ago
Kathleen Gray Oxford, WI
1. Contract said replace appliance when it cannot be repaired, did not, all I received was a gift certificate from Lowe's and I had to pay the other $300.00 to get a new appliance, couldn't even pick out my choice of store to buy from.
2. Had to prove that I cleaned and maintained my dishwasher prior to any discussion on replacement.
3. Took months in order to get the replacement.
3. Paid over $1000.00 for the contract and only had used it once I believe for a replacement, I paid a service fee to fix other issues.
4. Never once did I over use this warranty.
5. Had another home I paid another price for the warranty and used it for my AC and was denied because it was rusted!!!!! Excuse me the AC is out doors where things rust!
6. Nothing but a headache with your company and by what I was told by other people, you do this all the time.
7. I overpaid for a warranty that never did what I was told it would do.
2 years ago Edited March 14, 2024
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Chelsea Perry Buffalo, TX
If you ever need services like your water heater leaking ALL OVER your floor and they are unable to get someone out to repair it and they give you the option to find someone, DONT because they only pay reimbursement for what they deem allowable. It’s just like with insurance. I will definitely be looking for another warranty company when my year is up.
2 years ago
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Seth Frohlich
You advertising promote $3000 per appliance, but when an appliance goes bad, you lowball the replacement offer. Not only that, the manager who got on the phone with me told me that the only time anyone gets $3000 is for an HVAC system. Refrigerators are the most expensive items in the kitchen and the most you give us $900 Towards a $3000 unit. What’s the point. If you’re going to be honest when advertising, I wouldn’t have a problem with it, but you don’t.
2 years ago
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Parviz Zavareh Sunnyvale, CA
This is not a home warranty worth considering. A simple repair of my disshwasher which the door string support was broken according to the tech who diagnosed the problem and apparently a common in dishwashers, however choice warranty declined stating the door of dishwasher was damaged. I provided a video of the dishwasher dor showing the pristine condition of the dishwasher and demonstrating the dishwasher door not getting support of the hold back wire string, no use. According to the tech who was sent by choice warranty office, this is their standard practice .
So think twice if you are in the nmarket to buy a home warranty.
2 years ago
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Adrian Nagy Pahrump, NV
so far I’ve had filed 2 previous claims. The first was a nightmare,the repairman was quick to collect the $65.00 co-pay. and didn’t repair the concern. It took several days before we got a repairman out to look at the concern.
The second concern and was for the garage door other than taking to long to show up that service went fine.
2 years ago
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Cynthia Bass Searfoss Monroe, NC
Avery was quick to dial my number as soon as I asked for a quote. I had already done some research so was ready to make a decision. Kudos to him for quickly reaching out.
2 years ago
Steve or Connie Brend Goddard, KS
I have never had a home warranty before and Noah was through on the program. Also was able to offer me promotions for savings. I obviously haven't used the services yet.
2 years ago
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Don Simmons
Salesman was courteous and informative. I was and still am wanting to see how my claims will be handled. At this point and time, I feel I made the right choice for my home warranty.
2 years ago
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Jameson Schwartz Saint Cloud, MN
I have been working with CHW for nearly a year to get my AC looked at. No technicians are willing to work with them. They scheduled several different companies to come out but none of them ever showed up. I called them and they said that they don't work with Choice Home Warranty (CHW) anymore and that they never accepted, agreed too, or knew about my appointment. Every time I called CHW they just cancelled the last appointment and refreshed it to find a new technician. I tried to find my own HVAC company to do the work but none of them would work with a warranty company. They were happy to work directly with me but refused to work with them. I tried to contact CHW in writing, as they request in our contract, but I never received a response. I fear that I have wasted my money. I am making one last effort and will be submitting bills for the repair of my system to see if they will cover any of the costs or refund me my money.
2 years ago
Jnr Temz Los Angeles, CA
Choice home warranty are the best and their prices are one of the best in the company. It worth me recommending them to other people and I love their jobs.
2 years ago
Christa K
I see someone wrote an almost word for word review of my experience. Choice has their own anonymous group of “technicians” that sit behind desks and review the pictures and write ups the field technicians send. They have the power to override the field technicians notes and recommendations without even stepping into your home. Completely ridiculous. As soon as my latest claim is closed, I’m switching companies.
Taurean R is a case manager at choice and avoid working with him at all costs. He never followed up in a timely manner behind my months long unresolved claim. And he lacked zero empathy when we told him our frustrations regarding this experience. Choice can go to hell.
2 years ago
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Ed Dowling
I am still waiting for my water heater to be replaced did not like the suggestion to find my own Plummer and have to pay more than my 65.00 I can find a Plummer but you told me if I take the authorization I would have to pay if he charged more then you would.
2 years ago
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Bruce Waggoner Georgetown, TX
I do like that I can submit my own requests for service. One thing that I wish Choice would do is check their contractors more closely. If they have too many bad reviews, then there may be a reason for that.
2 years ago
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Sondra Tabeling
I thought it would be a good thing to help keep appliances etc in good working order. However it was not what I expected...very many small print exceptions. I got a new furnace that has not worked properly since it was installed last year and no one seems to care. Can never speak to someone in the United States that is not scripted like those overseas who answer the phone. Would not recommend this company.
2 years ago Edited January 9, 2026
Lizz Looker
I have had a home warranty for about 8 months and for the first time put in a claim. Choice warranty sent out a plumber who said my repair was due to normal wear and tear. Choice warranty disagreed and sent out a second plumber who again said that the repair was needed for something due to normal wear and tear. Then I received word from the plumber (not the warranty company) that the claim was being denied. I immediately called Choice and they said I must only speak to my case manager and that I would be called the next day between 1 and 1:30. I did not receive a call during that time! I waited until 5pm and called the case management line. I was told by the case manager that denial was because the repair was not due to normal wear and tear. I discussed with her what the 2 plumbers they sent out said and was informed that she would have someone from the escalation team call me. Of course I did not receive a call back. I waited three days and called back today. the case manager I spoke to told me that they don't have an escalation team and that there are no other managers I could talk to, they were at the top of the escalation tier. So not only did they not repair the plumbing. They lied! I will never do business with them again.
2 years ago
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Linda Watson Garland, TX
Responsiveness to request is good but there is no way to see what information was sent to repair company and there is no way to see what the repair company sent to Choice as a diagnosis. Without this information, disputing a claim and talking with Choice require more time than necessary for all involved.
2 years ago
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Andrew Hiser Kent, OH
I dislike that you guys have so many loopholes within your policy to deny coverage on many of the items in somebody's home. What is the point of having a home warranty if you're going to use a loophole to get out of replacing or fixing items? I paid you guys almost $600 for a year's worth of coverage and a little more than $500 the year prior. So I paid you guys $1,100. I put in three claims and two were denied because of pre-existing issues that you guys put in the fine print of your policy. Miraculously you guys did cover the furnace that I put a claim in for. However I still had to pay $840 out of my own pocket to help cover the cost to install it. As well as a $75 service charge. So I had paid you guys a grand total of almost $2,000 which I could have used to just buy a new furnace or cover a very good portion of one. I don't feel like I saved any money going with you. What's even more comical is that the new furnace you guys put in broke after 60 days because of parts that were malfunctioning. You said you would not cover anything on the new furnace because it's all covered under the manufacturer's warranty. That's all fine and good however I had to pay for all the labor to have the parts repaired because the company that you hired to install it said you were in charge of covering labor cost and you said you wouldn't cover labor cost because the part was under a manufacturer warranty. I called the manufacturer and they told me that the company who installed it offers the labor warranty and not the manufacturer. So if a system breaks that you guys put in I'm still responsible for covering the cost to fix it. So... I ask again what good is having a home warranty with you guys if you're not going to cover the cost to fix items in my home? I view you guys as being as crooked as most politicians. I feel sorry for anybody who has to do warranty claims with you in the future. I will not be renewing my service with you.
2 years ago
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Donnie Prentice
My issue was not an item covered in my coverage, which I wasn’t aware, and it was pushed through even though my description plainly indicated that it was a break from the freeze. I ended up paying a service fee where the claim should have been denied. My fault for not paying closer attention to my coverage details but bad customer service on Choice for not canceling the claim before it got to that point.
2 years ago
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IRENE MARCHIONE South Salem, NY
I signed up last May 2023 & my GE Profile Convection-Microwave oven stopped working (no more heat) right after New Years. So this was my first time using CHS & it is such a racket. The tech who came to declare it dead was very nice. He said he would notify the company I need to replace. I got an email stating I'm getting $191 in a Lowe's e gift card. Well no one EVER mentioned Lowe's or a gift card & I read through my contract & didn't see any explanation regarding this info. I put in to speak with a Case Manager. I received a very nice email to either call or set up a time to speak with this guy, Sean. I decided to call him, I put in his extension & this woman picks up instead. I ask for Sean & she says she can help me. Okay, not sure if Sean already had some idea of my issue but I told her my problem. I mentioned if I wanted to replace with the same model it would cost me $679 bc it is also a convection oven. So at this point I decide to replace with another GE model microwave only. I told her that $191 was just way to low. Then I complained that I don't shop at Lowe's & I have an Appliance store that I have dealt with for over 40yrs. She puts me on hold & comes back now saying "We can give you $300 on a Lowe's gift card OR take the $191 in a check. Do you people get a kick-back for only using Lowe's? Now what person is going to pick the lesser amount?
I've been around for a long time & now I'm like okay I'll take the card! She says it will be sent by email in thirty days. I'm glad I didn't have a broken washing machine bc WHY does it take 30 days to help out the customer. What if they actually needed to depend on your company for help before the 30 days? (Yea, I found the 30 day thing in the tiny writing). So I was finished, I never got this person's name, I have no email stating the new agreement & all it says in my account is I'll get the ecard in 30 days? I would like to be able to verify this info but I really have nothing to go on. Too bad I'm paid in full for three years, bc I really don't feel CHW is interested in helping anybody. I'm giving one star bc I am getting something, albeit a Lowe's gift card.
2 years ago
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Jackie Dieterich Keller, TX
Did not cover repla c ing microwave door latch. They claimed it was nit due to normal wear and tear. This item was in house when I bought it 2 1/2 years ago. I have no way of knowing when it was installed but my use was normal.
2 years ago
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Erkan Borazanci Austin, TX
Well explained the options and benefits of the coverages. The charges associated with these options. Also friendly representative which his details were clear and good.
2 years ago
