Choice Home Warranty Reviews

choice warranty is a horrible company of absolute scammers and liars. they raise your already astronomical rates compared to other warranty companies and do not honor their own free serive calls or contract obligations. they cannot get technicians to your home to complete repairs. i have had choice, and the worst one ive ever made, since sept 2022. in dec of 22 i filed a claim for my electric garage door which took them a month and a half to get a technician out to fix ( 3 techs assigned never showed up. a free serive call was ultimately applied after much argument to get it). only remaining issue on that call was then the length of time it took for them to get it done inspite of their 48 hour guarantee. i was convinced by choice when i mentioned not renewing my policy when it ended that this was a fluke and rarely happens so in 2023 i like an idiot, took them at their word and renewed my contract. which brings us to this new claim i filed on 3/12/2024 for a plumbing issue. 2 major problems right from the start. i was told upon filing the claim that i have a free first service call on my account for renewing my contract. im on that renewel and made my first claim on that renewed contract for this plumbing issue and now choice will not only not honor the free service call i was not only told i have by a claims associate, but also by a supervisor. now to boot being repeatedly lied to and recieving the worst customer service a company can provide, again they cannot get a technician out to do the job.....that they are being paid for while breaching their own contract and not honoring their own promotions, then no one at choice has any accountability what so ever they just tell you the problem is outside of their scope and transfers you to the resolution department who couldnt resolve anything if they even bothered trying they just tell you the previous people you spoke to have to do it thus everyone just passes you back n forth for hours and days at a time to just repeatedly lie to you, screw you over, and not honor their own contract aggreements pertaining to repairs and not honor their own promotions all inspite of being recorded in their phone calls with you. do not use choice warranty at all, ever, it will be the worst mistake you could possibly make in choosing a warranty company which instead of being called choice, should be called wrong choice. get as far away from them as you can you'll just get ripped off and lied to over and over again. worst company ever. Will not be renewing when contracts up. Date of experience: March 13, 2024

The technicians are very professional, they have a really good knowledge in all different appliance issues. All I can say is thank you for the excellent service!

Scheduling the appointment was very easy (thanks Keisha) - the technicians checked the AC and did a quick and efficient fix. The whole process went smoothly.

I just started as a new customer! Was treated with respect and everything was explained to me! I’m waiting for the contract so I can check what’s going on.

TERRIBLE company to work with. I do not recommend. I am utterly disappointed with the abysmal service provided by Choice Home Warranty. After years of faithfully paying premiums for their supposed coverage, I was appalled to find out that they refused to honor their end of the bargain when my 13-year-old AC unit, experiencing normal wear and tear, required repair. Their staff have been incredibly difficult to deal with, displaying a blatant disregard for the terms outlined in their contract. Despite the clear inclusion of coverage for wear and tear in the agreement, they callously denied my claim, citing the unit's age as a reason for refusal. Their excuse that the unit "predates life expectancy" is nothing short of absurd. After all, isn't ensuring coverage for such circumstances the very reason one invests in a warranty in the first place? It's ludicrous that they would use this as grounds for denial, effectively rendering the warranty useless when it matters most. Moreover, their insistence on attributing the malfunction to "catastrophic or abnormal events" is baseless and unsupported. The technician they dispatched to assess the situation even confirmed that the issue was indeed due to normal wear and tear, with no evidence of debris or rust within the unit. Yet, despite this professional evaluation, Choice Home Warranty shamelessly disregarded the technician's findings and opted to deny my claim regardless. This level of incompetence and blatant disregard for customer satisfaction is absolutely unacceptable. I trusted Choice Home Warranty to provide the coverage they promised, only to be met with nothing but excuses and evasion when I needed it most. Save yourself the headache and avoid this company at all costs. They are nothing but a scam, exploiting hardworking individuals who rely on their supposed protection, only to leave them high and dry when they need assistance. Shame on Choice Home Warranty for their disgraceful conduct.

I have nothing good to say about this company. I've been waiting to get my hot water heater replaced since January 4, ****. The last time that I was able to actually speak to my case manager was on January 15th. I've been calling and emailing them in reference to getting this taken care of. They did have a plumber from Blue Mountain Plumbing come out on Janaury 8th that didn't do anything but take my $85. I explained to him that the hotwater heater had to be replaced because the bolt that the heating element screws into had broke. Mind you this I'm no plumber but that was my assumption based on what I saw and what another plumbing company said. This plumber didn't even look at the hot water heater and just put in a request for it to be replaced. After this happened I called Choice Home Warranty to report what had happened because I could've told him anything. They said I would need to speak with my case manager and they set up a call for me to speak with her on January 15th. Prior to speaking with my case manager they approved the claim but Blue Mountain had also added $1000 worth of fees that I was supposed to pay. After speaking with my case manager on January 15th I informed her I wasn't going to pay $1000 out my pocket to a company that didn't even look and see what needed to be repaired. I explained to her the other company said the repairs should cost about $300 plus the cost of the hot water heater which Choice Home Warranty was supposed to pay for. She told me to call Blue Mountain which I did and explained to them what happened. They said they would call and speak to my case worker but they could never get in touch with her. After calling her on several occasions to no avail I decided to email her. I still hadn't gotten a response, so I decided to get the hot water heater repaired myself because I couldn't be without hot water any longer. I called Choice Home Warranty today and they told me they would only give me $200 out of the $850 I spent.

Major letdown: 4 claims- CHW completed none of them. I ended up getting some repairs done at my own cost as the reimbursement process is worse than getting a bank loan with a 400-credit score. My out of pocket was significantly higher than it would have been had the company been as reliable as it was when I enrolled in 2018. The outsourcing of customer service people appears to be a ploy to confuse rather than help. Based on earlier good service I renewed this year for an extended time and the sales rep assured me he would be available if I had issues (that was a joke). I may be wrong but I feel I would have been better of withe number 2 or 3 listed home warranty company. Unless my issues are regional, I would recommend another company and ask hard questions along with a list of contractors used in your area.

We had a hot water heater fail , called CHW to file a claim , they said 24-48 hours someone would get ahold of us for a appt , never once did they respond back , after 48 hours & no hot water we called , the same speel they read to you about waiting , after 5 days & still no one contacted us we asked if we could get our own plumber in town since they couldn’t find anyone , finally got a email for us to find our own , our plumber showed up next day on a Tuesday / we called Thursday to file this claim , while our plumber was here , we got the pictures , serial & model numbers to submit, I was having trouble with this , so called customer service for help , she said not to use website in email go directly to website , I asked her to help me , she told me to fill out steps & submit , I submitted , it disappeared so I thought we’re all set except I was supposed to get a code first for approval , she didn’t say anything about make sure you get your code ( that’s why I called , for help) a hour later CHW denied my claim which was $1495.00 saying I didn’t get the code , well I called for help , they never once got back with us on a claim until we pushed them into getting a reimbursement claim for us to use , we got ahold of BBB & they were no help to us either , I feel they should have compensated some since we sat here 5 days with no hot water , but they stick to every word in contract except the 24-48 hours to find a repair man , then it’s “ sorry about your luck” When this contact is up , I will find a home warranty that pays your claim or at least works with the customer, this amount we paid was unacceptable since we had coverage & no customer service …..

The service that was provided was outstanding, I called to get a repair done and the very next day it fix and the company that was sent out was phenomenal.

Do NOT do business with this company! We had a water leak in our kitchen island and they dispatched an authorized plumber to make the repairs. The plumber failed to get approval from Home Choice Warranty to open the island wall to facilitate the repairs and therefore we are left with a big hole cut into our island wall. We called Choice Home Warranty and they said this would have to be a separate claim and sent another repair company out for the wall repair. We were required to pay the service fee to the dry wall repair company only to have Choice Home Warrant refuse the claim since the original repair by the plumber did not get prior approval form them to cut an access hole. This company couldn't care less about their clients... very poor customer service to say the least!!

Choice is always quick with dispatching our issues and go above and beyond to make sure whatever is broken gets fixed or replaced. I HIGHLY recommend them!

The warranty coverage is great. I just don’t appreciate the constant hassle of upselling. I told the gentleman no several times and just about canceled the warranty because he wouldn’t take no do an answer. Not sure why the Amazing is in the lower right corner.

The worst warranty when compared to others. It took them 2 months to figure it out, and finally, they do not want to repair or replace our dryer. They even did not pay the full amount or even half. We used the outside dryer for two months. Finally, I paid from my pocket to get a new dryer. I did not renew the warranty with them. Now they are calling me back like a scam. Yes, they are really a scam. We struggled a lot due to the washer issue. My friends told me that their warranty companies replaced it with a new dryer when they had an issue. There are many good companies; stick with them. Choice Home Warranty may have a lower service fee, but you will end up with burdens. Period......

Lisa ( I think) didn’t try to over talk me. She provided information as I needed. The sales part of my experience with the company was great. Now I will see how the journey is once I need help.

I was very displeased with Albert deducting the full amount when we agreed upon a 4-month installment plan. To date, I have not received an apology from him for his carelessness and neglect. Please stay on the phone and confirm the correct amount is being withdrawn from your account. I usually don’t write poor reviews like this but this is more of a warning for prospect customers.

Process takes too long for important emergency work orders (heat went out and it's 35 degrees and I have two kids under 3 year old). Call center has terrible communication. If I wanted to hear scripts I would read their FAQ's. I was told a case manager would be assigned in 4 hours - it's been 15 hours. Not my fault the call center does not know the difference between telling me 4 hours vs 4 business hours (Internal Issue) BUT WAIT website says it's 24/7 ...... more on that later . Been without heat for too long, if I would go through the technician and cut out this middle man (Choice Warranty), same day service would have been done. I wanted a breakdown of the uncovered charges they want me to handle - took too long for them to come up with something. I had to go through multiple call center reps. I was then told if I wanted to discuss I would have to wait 24 hours which would put my work order on hold, mind you I have no heat. 24/7 service from choice home warranty? - be careful with that play on words because if you need a case manager or the purchasing department to actually process your order - their hours are completely different. Approved claims - careful because approved does not mean fully approved

The employees here are rude and they suck.. I had a plumbing issue in November that the tech came out on 3 different occasions to fix my shower valve but he could not get the screw out so he had to break the casing. I was told I had to pay for this so I was going to cancel my service. The rep saved the relationship but did not tell me I had to pay 85.00 again for the same service so I called back 2 days later and the service was 10 times worse. I got hung up on twice with no callback. The new MANAGER stated that when I was speaking with rep I asked to close account and she asked me to hold on. I thought she was checking on a resolution but instead she said ok your account has been closed effective immediately (I’m sure by the manager that was listening in the phone ) told her to do it. I said ok and hung up because I was in an ofc full of people. . She said well because you said “ok” we cannot reopen!!! So they just leave you broken and don’t care!!! Lousy company DONT USE THEM!!!!

1. Contract said replace appliance when it cannot be repaired, did not, all I received was a gift certificate from Lowe's and I had to pay the other $300.00 to get a new appliance, couldn't even pick out my choice of store to buy from. 2. Had to prove that I cleaned and maintained my dishwasher prior to any discussion on replacement. 3. Took months in order to get the replacement. 3. Paid over $1000.00 for the contract and only had used it once I believe for a replacement, I paid a service fee to fix other issues. 4. Never once did I over use this warranty. 5. Had another home I paid another price for the warranty and used it for my AC and was denied because it was rusted!!!!! Excuse me the AC is out doors where things rust! 6. Nothing but a headache with your company and by what I was told by other people, you do this all the time. 7. I overpaid for a warranty that never did what I was told it would do.

I have never had a home warranty before and Noah was through on the program. Also was able to offer me promotions for savings. I obviously haven't used the services yet.

Choice home warranty are the best and their prices are one of the best in the company. It worth me recommending them to other people and I love their jobs.

I see someone wrote an almost word for word review of my experience. Choice has their own anonymous group of “technicians” that sit behind desks and review the pictures and write ups the field technicians send. They have the power to override the field technicians notes and recommendations without even stepping into your home. Completely ridiculous. As soon as my latest claim is closed, I’m switching companies. Taurean R is a case manager at choice and avoid working with him at all costs. He never followed up in a timely manner behind my months long unresolved claim. And he lacked zero empathy when we told him our frustrations regarding this experience. Choice can go to hell.

I have had a home warranty for about 8 months and for the first time put in a claim. Choice warranty sent out a plumber who said my repair was due to normal wear and tear. Choice warranty disagreed and sent out a second plumber who again said that the repair was needed for something due to normal wear and tear. Then I received word from the plumber (not the warranty company) that the claim was being denied. I immediately called Choice and they said I must only speak to my case manager and that I would be called the next day between 1 and 1:30. I did not receive a call during that time! I waited until 5pm and called the case management line. I was told by the case manager that denial was because the repair was not due to normal wear and tear. I discussed with her what the 2 plumbers they sent out said and was informed that she would have someone from the escalation team call me. Of course I did not receive a call back. I waited three days and called back today. the case manager I spoke to told me that they don't have an escalation team and that there are no other managers I could talk to, they were at the top of the escalation tier. So not only did they not repair the plumbing. They lied! I will never do business with them again.