Choice Home Warranty Reviews

Using for the first time. The online request di d not work the first time, so it was a bit frustrating and no one answered the phone. With the 2nd submission I had results and an appointment.

The best part of Choice is their technology platform, making claims and their sales people. The actual claim itself is complicated. Some of their vendors are less than mediocre and some are exceptional. Some try to take choice clients away because they are disappointed with the way Choice pays their vendors. Also, Choice likes to decline claims, minimize the amount they payout and even validate the lower reimbursement of the broken system. Your are required to battle them, if you don’t, you lose out. however, always resolve things but not to the value of the system. You pay one way or the other. And it is a business and can assure you they make plenty of money too. FYI: Jim M won’t call customers back.

This is my first use of Choice Home Warranty and it was fairly smooth after I figured out how to use it. After signing up I received no information from CHW. It was likethey disappeared after receiving my momey, like they didn't want me to know how to contact them.

For home appliances, Choice Home Warranty has worked ok for me. Rarely is the service the next day or two, but has been resolved within a reasonable timeframe and no surprises. However, for major home items such as water heater, HVAC, etc I have low confidence in CHW. A simple water heater repair took over a month to get resolved and then only because I did my own contractor and filled all of the forms out myself. At first they assigned a contractor with extremely poor reviews so asked it to be re-assigned. After a solid week of Zero updates, called in and they got someone assigned the next day. That contractor after over another week still never showed up or answered messages. I again contacted CHW and all they did was put it back in the queue and of course after over a week with ZERO updates, no one was assigned. Overall I have called in way too many times, spent my own money to limp along for over a month which could not be recovered, and then still had to do everything myself to submit reimbursement for what ended up being only twice the service charge.

Amazing what Choice comes up with. First the garage door claim. Garage door wouldn't open, we tried manual, and wouldn't budge. My wife had work, and I had a doc appt, it needed to be fixed. From a month ago with your agent who told me Choice takes 48 hours on getting someone here to unplug our ugly stinky plugged up toilet... I called our original door installer. I then spoke to agent Regene claiming the door. She said I had to put in a claim, if NO response within 9 hours, I could submit for reimbursement. 10 hours later, that night I called Choice, that agent said I needed to call during business hours the NEXT day. Meantime next morning at 716am I received text and email from Windsor Doors wanting to schedule me for SATURDAY FOUR (4) DAYS LATER! That was yesterday, Dec 7. I had other running around to do before I got to call Choice in the afternoon, and got shuffled over to Quincy in "Claims and Reimbursements". He took my sad story, researched, and came back with "Regene never put anything in the log about reimbursement, so it has to be denied"!! He said there's an avenue to have this happen, Regene should have posted it, sent me an email detailing the process and didn't do ANYTHING except give me that 9 hour window. So his hands were tied. I told him I'd send in a complaint. Meantime the only thing that MAY happen would be Regene would get a talkin' to. I then called Windsor (no answer of course, so left a voicemail), I text a response to THEIR text, which they said was acceptable, to CANCEL a visit. To my surprise this morning???? Choice sends me an email stating Windsor WILL BE OUT TODAY!! Not only that but somehow Choice decided I NEEDED A PLUMBER TOO because I received another email that a plumber is due to arrive today!!! I NEVER PUT IN A PLUMBING CLAIM!! I called AGAIN, spoke to "Shaira", supposedly she cancelled both arrivals. We'll see. So, between this fiasco of confusing information I am NOT responsible for and previous claims I/we are having a hard time hearing "and thank you Mr. Evans for being a valued customer of Choice". Two months waiting for a new ice maker, 48 hours for response (Quincy said it should 24 max for any response), me now stuck with no reimbursement due to Choice agent's lack of knowledge........it's really accumulating. Let me add that when you've asked for reviews previously and I've spent the time? NO RESPONSE from you

The Technician was very professional and knew exactly what was the problem. Also the technician took the time to explain how to care of the oven inthe future.

Mr. Lucus was great to talk with! He explained all options, coverages, deductibles, senior / Veteran discounts and multi-year choices as well. Excellent pricing !!

I have been with Choice for 5 years. Simple repairs are fine. You better hope replacement is not necessary though because they do NOT replace items like they claim. They offer low settlements which do not come anywhere close to replacement cost. No one would even call me back to discuss the ridiculous offer that was presented. I tried to reach someone for a week. When I finally did speak to a live person they told me their decision was final and I no choice but to accept it or receive nothing. I was not allowed to speak with anyone else. And that I would receive the “buy out” via a Lowe’s GC in 30 days! I’m disappointed that Choice choice to treat me this way. I would not recommend them.

My experience with Choice Warranty has been less than stellar. I am disappointed with Choice Warranty. They had excellent service and took care of their customers in the past. For this reason, we signed up with them for our new home. However, since signing the Choice warranty contract they have not covered any maintenance. They have had issues finding service workers to respond to our needs. I have been utterly disappointed with the service and accountability for the coverage of broken items. Choice Warranty does not cover essential items as suggested in their sales pitch. Such as the water heater reservoir, which is one the most important parts, along with heating elements and some vacuums. Guess what? They do not cover any of those items, only components and circulating pumps. In all, they will never be responsible for replacing any major items because they only cover fixable issues. They do not cover any part of a system that would require replacement if broken. Please read your contracts and be leary of what they will do for you or you will be left broken and disgusted.

Called in my clothes dryer. Had an appointment with technician next day. Said motor was bad. The following day he came and replaced the motor. Works fine. We are VERY HAPPY!

A dispute between Choice and the vendor who came to my home and diagnosed the problem with my washer resulted in my having to wait a week and a half for another appointment for a diagnosis…only to be stood up by that vendor. I was then offered and appointment over a week later and then when I complained a further week and a half later. No one told me I could submit the diagnosis rather than the vendor under the Choose Your Vendor program. The dispute between Choice and their vendor resulted in my not having a washing machine for an additional month. I feel that some form of compensation should have been offered and that Choice should have gotten me an appointment much closer to my original date. No effort was made on their part.

Not happy with the determination, sounds too predetermined and a pat answer. If a restriction in the refrigerant line of the HVAC system is automatically considered a contamination of the sealed system and is the result of contaminants or foreign materials in the line and has been decided that this is not normal wear and tear , then this should be in the terms and conditions. This answer was decided too quickly without any time for questions or any response from me, the homeowner or the qualified contractor that CHW sent out to resolve the issue. So far I am not very happy with this CHW. The Contractor, Starr Contractors LLC, however, has been very responsive and competent and I will continue to use them again even if I decide to cancel my contract with CHW!

Cheap deductible but terrible service. Denied my claim for plumbing stoppage and I had to pay 200 out of pocket. I went to cancel my policy and they tried offering me 150 out of 200 put pf pocket expenses back but I said no I just want to cancel. After speaking to the plumber I am not the only one who gets their claims denied and choice home warranty denies many claims. Save your money and go with someone else.

Coverage & customer service is suburb. I have had excellent service when placing a claim. I highly recommend Choice Home Warranty for all homeowners.

I had a claim filed it took over 60days to get the check. I have had services scheduled an no one calls or shows up. I have had services rescheduled with no notification for my furnace when it was 35 degrees out !! I have had service providers make me pay over 75$ for services. I think CHW needs alot of improving before I would ever recommend them to anyone or buy them again!!

When I needed Choice Home Warranty service, they were there for me. No drawn out determination of eligibility or argument about the service we needed on our gas range. They just authorized the repairman to do the work and it was done to our complete satisfaction.

It was good. The vendor assigned to my claim was wonderful. I wish Choice would have covered the entire repair. I could have asked for further review but needed a/c fixed in a timely manner. There could have been a debate regarding normal wear and tear. All in all, claim went smoothly.

Call service came out to repair a job and left. The next day my refrigerator was still leaking water. I called the repair technician and he never answered. I emailed him from the survey but no one responded. I tried calling Choice the automated voice messenger kept sending me back to the start. I then emailed Choice and no one responded. Once I sent Choice an email saying I was a new customer and then I got calls and emails. Once I told the representative that the repair did not fix the issue and he said he will put the job back in under the same job number and I was to call A&E Service to schedule the appointment, I did call but they had no record of what Choice was suppose to have entered. So I called Choice back and of course got a different representative and as I explained to her what had been going on she stated that I would have to pay another $85.00 come out fee for the same issue which was totally opposite then what I was told by another representative an hour ago. Bottom line I felt like I was given the run around just to get over 30 days and have to pay another $85.00 for the same issue is totally ridiculous!!! As if today, a full week later Im still waiting on a call from the service provider I assume!!! Dissatisfied Customer, Mark

Technician was on time and quickly diagnosed the problem. Upon receiving Approval from Choice to replace defective part, repair was completed in less than 30 minutes.

My dishwasher finally got fixed today April 2nd It has been out of service since March the 6th Choice home warranty failed at every aspect of getting my appliance repaired First I initiated the claim on March the 6th they were to begin working on a clan within 4 hours . Its hard to tell if they did or not When I filed a claim I was told I would get a call back within 24 hours that did not happen So two days later I called again and customer service said I should not have been told 24 hours it should have been told 24 to 48 hours so I waited another day Nothing happened so I called back they said that someone would call within 24 hours Meanwhile I got an email saying that they're having trouble getting a technician to service my request in a timely manner and would I like to take over this job myself. I looked at their draconian procedure for getting my rermbursed on the repair and decided this looked like it's a trap for me so I declined the offer Next day still no call from Choice Home Warranty So I called again the next day and asked if my claim could be escalated since it had been so long and I have heard nothing I was told that a dishwasher repair is not classified as an emergency repair therefore I would take longer. I reminded them that I found nothing in my policy segregating emergency repairs from non-emergency repairs. I must say that their policy is very cleverly written and does not absolutely commit them to a timely repair under any circumstances. I was told to expect a call within 24 hours I waited a day and nothing happened So, I called the next day and asked how my escalated claim was being serviced They said they had no record of it being escalated, as they told me two days before. So I asked them to please escalate it and forward me to the resolution department I was told that the situation will be absolutely resolved and I should expect to call in 24 hours Nothing happened in 24 hours so I called the next day Finally I got an email from Sears stating that appointment have been set. You would think that they would call so we can coordinate calendars but they did not So of course I changed my calendar to coordinate with theirs since such a long time had taken place The technician was 2 hours late beyond the 8 to 12 appointment window. He showed up a little after 2:00 but was polite and diagnosed the problem Said he was sorry he didn't have the part and he'd have to come back that will be two more weeks The part was shipped to my house and another technician installed it today finally this is over What's so hilarious about this is that during this time frame I received multiple phone calls from choice home warranty asking me if I wanted to renew my policy What do you think I said I will be surprised if this review is read by anyone of significant authority and I doubt if they respond in kind other than saying my goodness we are so sorry I thought choice home warranty was rated number one in the country If this is true I wonder what the experience with the other home warranty companies is Mine was horrible 27 days to install a simple part in a dishwasher is totally unacceptable I guess I have to live with the fact that the dishwasher repair is not classified as an emergency repair according to choice home warranty Well maybe they would like to discuss that with my wife, she has a very different opinion again I bet no one will respond to this and any meaningful way

Jeff was friendly, on time and amazing. He fixed my plumbing issue and I'd love to use him again. Thank you CHW for sending a dependable technician to my house.

I don’t think I ever had a request for filled on the same day that it went out. Total Plumbing was professional and polite and fixed my plumbing issue quickly. Thank you!!

This time, they fixed the broken appliance and had it back in business in less than a week. They still need to work on gaining my faith and owning up to the service they boost about in there advertisements.

I've had nothing but trouble with Choice with an ac unit replacement. After 6 months a new unit was installed by one of their "vetted and professional" technicians. Well, 4 months later the unit isn't working. There's zero freon in it, the insulation on the plumbing is falling off, there's no drip pan installed inside in the attic when the plumbing attaches to the furnace, and the company did not follow township regulations and pull a permit. Not surprisingly, neither Choice nor I am able to get a hold of the technician for them to work on it, even though I had a one year labor guarantee with the technician. They only option Choice has offered me is to start a new claim and pay additional co-pays. I've also been told multiple times by Choice that I have maxed out my cap for heating and cooling and they won't be paying for any additional expenses in that functional area. Do not buy a home warranty with this company.

We went 2 weeks without heat using little electric heaters waiting for a technician. By the time Choice finally sent someone out I had made arrangements to buy a new furnace. $6000. You cannot wait that long for heat in Michigan in Winter. Please refund my $45. YOu dropped the ball on this one. I would also request $250. toward my new furnace.

Dont pay for this UNTIL you have a copy of the contract. What the sales team tells you is NOT what you will get! Even when you have a dishwasher go bad that they cover, they will not replace it, they will offer $200 to replace it..the service rep told me it was 827.00 to replace it. They had no reason just said that was the best offer they could do. After arguring with them for a few weeks they gave me a total of $400. They have more clasues for not paying than you can imagine. They have George Foreman advertising that if they cant fix it they will replace it. That is not true! They did not replace it.

The schedules repair for my refrigerator took 2 weeks. The Tech needs what was wrong 2 minutes but had to order a replacement part and it will take another 2 weeks to install. 4 weeks with out a refrigerator is much to Iong.

On the day of my service call, Otis the technician came to my home on time and promptly diagnosed the problem I had with my washer. I was issued a E- Gift card as my payment for a new washer. Only complaint I have with Choice Warranty is the $343 dollar amount that was issued for my purchasing a new washer. Almost impossible to purchase new washer for that price. Further, the E-Gift card will be arriving in 30 DAYS!! Now that really stinks. Technician Grade- A Choice Warranty Grade- D

I put in a claim with all the information and within about 5 minutes I received a call from one of the representatives. However the contractor wouldn’t be here until Friday and today is Monday.

your assigned value to replace an appliance with one of similar function is ridiculously low. You insist that the value is based on "what we can get it for" is insane as that value is less than wholesale. your values imply that the markups for the appliances is 100% to 300 %, which is insane. I have had two claims with your company and repair is never attempted in leu of "replacement" using a bogus value. I will never renew your service as it really is very little help in replacing the appliances as we pay the premium as well as 50 to 75% of the actual cost of replacement. I'll save myself the aggravation!

My water heater was leaking and it took them over a week to have someone over to check it out. My appointments were canceled twice with two different contractors and they didn't notify me. There is horrible communication between them and contractors. My first appointment was almost 10 days out. I called the contractor to see if there was an earlier appointment and they told me that they notified Choice that they will not be able to fit me in to their schedule. Choice was suppose to assign me a different contractor and they didn't. Second contractor, My appointment was set for 3 days later on a Friday from 3-8, which I was okay with. Its 8:30 and no one showed up so I called the contractor just to find out that they stopped working with Choice 2 days before and again, Choice failed to communicate that to me and they failed to look for someone else to fix my water heater. I called them Saturday but since it was the weekend, they weren't able to find anyone to come. They were finally able to find a contractor to come over. On the Monday the 14th, I received and email of the upcoming appointment for the 16th from 11-3. I called the contractor to re-schedule for a later time because I don't get home until after 3. Come to find out that the contractor had told Choice that he was going to be able to come but until after 5 and that same day, not the 16th like the email said. I am not sure were the disconnect is but there is definitely something wrong and It need serious attention. I am not even going to talk about their customer support experience. They definitely do not know how to talk to people and it seems like they are just reading off script in a screen.

Fast, qualified, friendly techs and administration. Water pipe blew. Choice fixed it within an hour. Another pipe blew. Choice fixed it again. No problems. No hassles.

Service response earlier than originally scheduled. Technician was polite, fast and knowledgeable. Great experience all around! Glad we switched to CHOICE!

LIKES: submitting a claim online is easy. response to email or online message is prompt. DISLIKES: when purchasing the warranty, it was said that my area has numerous contractors. my claims have included no one from my area. and they are slow to respond.

So far, my experience with Choice Home Warranty was in signing up. The person I spoke with was in a huge hurry. He was not very helpful and I forgot to ask several questions. Then I spoke to 4 other people trying to get something clarified. I still don't know if my policy is correct. I'm not sure about the online portion of this service. You don't log in with a password but your email address and policy number...odd to say the least. The coupon presented in the email is pretty close to a bait and switch. Somehow or another, the price quoted "includes" the free month. They say they would normally give you an extra (13th month) free but if you don't pay for an entire year in advance, well, you don't get the discount or the extra month. Pretty shaky start. I had to call back to add pool coverage. The person said i would receive an email with that update. Never received the email. I haven't been able to download or read my contract. I never signed anything for a contract, but I did order month-to-month service. So this is my experience so far. Maybe Choice will be an amazing service provider, but all I know is what I've experienced so far in the last few days. Not a great start Choice Home Warranty. So the true test will be if anyone reads this and either emails or calls me to follow up. I'm betting they don't. But I will certainly amend my review if they do.

I went online to file a claim , it was easy to do and I didn't have to find someone to do the work choice warranty has done or is doing all the work for me so it helps alot

This is a great company. Services provided are above reproach. Would definitely recommend to my associates and family. Thank you for your support.